0 Technical Expertise jobs in the Philippines

Qualifications:

• BS degree in Electrical, Electronics, Instrumentation, IT or relevant field.
• With related experience regarding technical support and service but fresh graduates who is willing to train are welcome to apply.
• Electrical, Instrumentation and Automation trainings/seminars.
• Excellent problem-solving and communication skills
• Good understanding of electrical drawings, P&ID, process flow chart and other technical papers.
• Initiative and work organization
• Must have documentation skills.
• Willing to travel and be assigned on site
• Able to attend client's request on weekends and holidays as required
• Team player
• Willing to work in Cainta, Rizal
• Can start ASAP.

Job Type: Full-time

Work Location: In person

The Purpose Driven Career Objectives of a Bilingual Global Service Desk (Mandarin)

Work for one of the world's largest providers of outsourced (OSAT) semiconductor packaging, design, and test services. As a part of the team, you will be responsible for incoming requests for IT support and resolving software, application, network, account-related issues with computers. You will ensure user queries or issues are captured, validated, and triaged for further processing. You will be responsible for analyzing incident tickets and requests from customers or end-user, recommending solutions,s and escalating to the technical system owner. You will also ensure that ticket closure is within defined service levels. Make sure to communicate to users through different contact types such as email, phone, and chat. Lastly, you will receive English calls on global service desk hotline available to various Amkor locations in United States, Europe, and the Asia Pacific.

Work information

• Monday to Friday
• 7AM-4PM
• HMO upon hire

To apply for a Bilingual Global Service Desk (Mandarin), you are excellent at:

• Acts as the single point of contact for end-users in any IT-related inquiry, issue, or request.
• Records all English language incident tickets, system alerts, and requests.
• Serves as the Remote support running 24/7 supporting all Amkor locations globally.
• Analyses incident tickets, system alerts and request then provide solutions or recommendations.
• Categorize, prioritize, and assign reported incidents and provide solutions
• Administers the account management for various systems particularly global accounts such as active directory, Agile PLM, SAP, and manufacturing systems like MES, AMS, CIM, etc.
• Determine proper escalation or higher level of support group (application support, infrastructure, or Infosec team) if needed for more technical analysis and resolution.
• Ensure all incident tickets and requests are closed with resolution in accordance with the Service Level Agreement (SLA) metrics.
• Other functions may be assigned from time to time by a superior

Your Success Profile includes:

• Proficiency in Mandarin language (both written and verbal)
• 2 years of related work experience
• Practice ITIL method and processes
• With knowledge in ServiceNow or equivalent system
• Good presentation, and technical computer skills
• Analytical and proficient in Incident triage

As a Tier 1 Technical Customer Experience (CX) Advocate, you are the first line of support for our customers, providing exceptional service and technical assistance. Your role is pivotal in ensuring customers maximize their experience with our products and services. This position demands outstanding communication skills, a problem-solving mindset, and the ability to adapt to a fast paced, dynamic environment.

Responsibilities

Customer Support

• Provide real-time support through Zendesk tickets and calls, ensuring prompt and accurate resolutions.
• Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
• Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.

Technical Expertise

• Gain in-depth knowledge of Photobooth Supply Co.'s products, including assembly, software, hardware, printing solutions, and account management.
• Troubleshoot and resolve technical issues while escalating complex cases to the Tier 2 team when necessary.

Collaboration & Communication

• Work closely with the Tier 1 Team, fellow advocates, and Tier 2 teams to share knowledge, resolve escalations, and improve workflows.
• Participate in team training, mentorship, and development sessions to enhance your skills

Qualifications

• 2-3 years of technical support experience.
• Previous experience troubleshooting hardware and software remotely is required.
• Exceptional English language written and verbal communication skills.
• Strong problem-solving skills with a customer-first mindset.
• Ability to troubleshoot technical issues in a clear, concise manner.

Preferred

• Familiarity with Zendesk support ticketing systems.
• Background in photography, software, or event-related technology is a plus.

Skills & Competencies

• Proactive and resourceful in identifying solutions.
• Comfortable working in a remote team environment.
• Strong attention to detail and organizational skills. Ability to handle a high volume of inquiries while maintaining quality.
• Empathy and patience when dealing with customer challenges.

JOB HIGHLIGHTS

• Life Insurance Coverage upon hiring.
• Career advancement based on performance.

KEY RESPONSIBILITIES

• Reconfiguration activity
• Troubleshooting of desktop, laptop, printer and mobile
• Installation of OS and drivers
• Re-image OS
• Basic network troubleshooting issues
• Resolve customers issues in an accurate and timely manner
• And all other duties assigned by superior or manager.

JOB REQUIREMENTS AND QUALIFICATIONS

• Graduate of Associate or Bachelor's degree in technical courses
• Knows around I.T stuff (Software and Hardware)
• Must be familiar with Microsoft Technology, software and applications
• Good communication skills in oral and written
• Ability to multi-task and manage time effectively
• Ability to work independently and reliably
• Must be willing to travel nationwide
• Must be willing to be trained

Job Type: Full-time

Pay: Php17, Php18,000.00 per month

Benefits:

• Life insurance
• Paid training

Work Location: In person

We are looking for a Technical Support & Database Ops Specialist to join our growing team. This role requires a balance of technical troubleshooting and database operations expertise, supporting both internal teams and global stakeholders. You will be the go-to person for technical escalations, SQL queries, and database monitoring while ensuring smooth handoffs to the onshore team.

Key Responsibilities

• Provide Tier 2 technical support for internal and external users.
• Run SQL queries to analyze data and generate reports.
• Troubleshoot database servers and resolve issues efficiently.
• Monitor system logs and interpret log files for root cause analysis.
• Set up and support Remote Desktop Connections.
• Work with AWS services for database and server support.
• Collaborate with cross-functional teams using Microsoft Teams and SharePoint.
• Document processes, resolutions, and escalate issues when necessary.
• Ensure proper task handoff to onshore counterparts.
• Maintain a high level of patience, problem-solving, and analytical thinking.

Qualifications

• Bachelor's Degree in IT, Computer Science, or related field (preferred but not required).
• At least 2–3 years of experience in technical support or database operations.
• Proficiency in SQL (running queries, analyzing data).
• Basic understanding of database servers and troubleshooting methods.
• Familiarity with AWS and remote desktop tools.
• Strong skills in Microsoft Excel, Teams, and SharePoint.
• Excellent communication, analytical, and problem-solving skills.

• Willingness to go the extra mile to ensure tasks are completed or properly transitioned.

• Location: GH Tower, San Juan, Greenhills

• Work Setup: Full-Time, Onsite
• Schedule: Night Shift
• Compensation: ₱30,000 – ₱35,000

Things to know before applying:

• you must have your own work equipment
• you are able to work remotely
• you can work full-time for this role
• experience working with clients/companies outside PH is an advantage

Role Summary

We are seeking a Technical Support Specialist with mid-level SQL skills to join our team. The role focuses on assisting customers in troubleshooting and resolving issues by querying datasets and analyzing data to identify solutions. This is not a database development role but requires the ability to work with SQL effectively to support customer needs. Strong communication skills are essential, as you will serve as the bridge between technical findings and customer understanding.

Key Responsibilities

• Respond to customer inquiries and technical issues in a timely and professional manner.
• Use SQL to query datasets, analyze results, and identify the root cause of customer-reported problems.
• Collaborate with internal teams to escalate and resolve complex issues when necessary.
• Translate technical findings into clear, customer-friendly explanations and solutions.
• Document issue resolution steps, FAQs, and best practices to improve the support process.
• Maintain a high level of customer satisfaction through effective problem-solving and communication.

Qualifications

• Proven experience in a technical support or similar customer-facing technical role.
• Mid-level SQL skills with the ability to query and interpret data (select, join, filter, aggregate).
• Strong problem-solving and analytical skills with attention to detail.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Ability to work both independently and collaboratively in a team environment.

Hiring Process:

• Phone screening
• Short technical test
• Behavioral interview
• Client interview

About Adaca:

Adaca is at the forefront of bridging software development solutions by connecting Australian mid-tier companies with top-tier talents in the Philippines. Our unique approach is rooted in creating an employee-centric experience that fosters a simple, low-pressure environment for our developers. This philosophy not only enhances productivity but also delivers unparalleled value to our clients, fostering a cycle of growth and talent attraction.

IMPORTANT NOTICE:

Please note that this role is strictly open to Filipino candidates currently residing in the Philippines. Applications that do not meet this requirement will not be considered.

We also uphold a zero-tolerance policy against any form of dishonesty in the recruitment process. Submitting false information, misrepresenting credentials, or using fraudulent methods will lead to immediate disqualification. Such actions may also be reported to relevant authorities or platforms, and repeat offenses may result in blacklisting from our organization and affiliated networks.

Identity and location will be verified during the hiring process.

Job Type: Full-time

Pay: Php25, Php55,000.00 per month

Benefits:

• Work from home

Application Question(s):

• REQUIRED: How much is your expected salary in PHP?

Experience:

• SQL (querying datasets, using select, etc): 4 years (Required)
• Documentation skills (issue resolution, best practices): 4 years (Required)
• Technical support: 5 years (Required)

Work Location: Remote

Job Title: Technical Support Representative

Work Setup: Onsite

Location: Telus McKinley Exchange Ayala, Makati City (Near MRT Ayala)

Job Description:

We are hiring Technical Support Representatives to join our onsite team in Makati. You'll be assisting customers with a wide range of inquiries and support needs across various services.

Key Responsibilities:

• Handle different contact types such as billing, general account inquiries, password resets, and technical support

Qualifications:

• Minimum of 6 months BPO experience in a customer service role
• Experience with basic troubleshooting is a plus
• Educational Requirement: High school graduate (old curriculum), K–12 graduate, or college level
• Strong communication and interpersonal skills
• Amenable to work onsite in Makati City

Apply now and be part of a team that delivers outstanding support and service

Job Type: Full-time

Pay: Php24, Php25,000.00 per month

Benefits:

• Paid training

Work Location: In person

We are hiring a Technical Support Specialist to provide dependable end-user computing support. The role offers a gross salary of PHP 30,000 (excluding perks, allowances, and benefits) with a full onsite setup at our office in Diliman, Quezon City. If you have a passion for helping users and solving IT issues, this role could be a great fit.

Required Skills & Responsibilities

• Bachelor's degree in Computer Science, Information Technology, or related field
• 2+ years of relevant technical support experience
• Experience with Azure Virtual Desktop (AVD), Azure Cloud, Citrix, Microsoft Intune, or Endpoint Management is an advantage
• Provide daily support to end-users and resolve technical problems quickly
• Use ticketing systems and ITSM tools to log, track, and resolve incidents and service requests
• Install, configure, and maintain desktop hardware, software, and applications
• Troubleshoot and escalate issues when needed to reduce downtime
• Work with IT teams to improve system reliability and user satisfaction
• Keep clear records of issues, solutions, and processes for future reference

Job Types: Full-time, Permanent

Pay: Php28, Php30,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Do you have experience in Azure Admin, AVD, Citrix, MS Intune, etc? Preferred only.

Experience:

• IT Technical Support: 1 year (Preferred)

Work Location: In person

• Basic knowledge of electrical and civil works is a plus, but not required. Willingness to undergo training is essential.
• Must possess good moral character and a positive work attitude.
• Senior High School graduates are preferred but not required.

Job Types: Full-time, Fresh graduate

Work Location: In person