1774 Customer Service jobs in Manila

About the role

Alldigitech Manila is seeking a dedicated and customer-focused Customer Service Representative to join our Medical Billings team. In this full-time role, you will be responsible for providing excellent customer service and support to our clients in the Taguig City Metro Manila area. This is an exciting opportunity to contribute to the success of a leading technology company in the Call Centre & Customer Service industry.

What you'll be doing

• Respond to inbound customer inquiries and requests via phone, email, and other communication channels
• Assist customers with medical billing-related issues and provide solutions in a timely and professional manner
• Maintain accurate records and documentation of customer interactions
• Escalate complex issues to the appropriate team or department for further assistance
• Collaborate with cross-functional teams to ensure a seamless customer experience
• Continuously seek opportunities to improve customer satisfaction and process efficiency

What we're looking for

• Previous experience in a customer service or call centre role, preferably within the medical or healthcare industry
• Strong communication and interpersonal skills, with the ability to effectively engage with customers
• Excellent problem-solving and critical thinking abilities to address customer concerns
• Proficient in using computer systems and software, including customer relationship management (CRM) tools
• Familiarity with medical billing processes and terminology is highly desirable
• Ability to work in a fast-paced environment and maintain a positive, customer-centric attitude

If you are excited to be part of our dynamic team and contribute to our continued growth, we encourage you to apply now.

The Customer Service Representative (CSR) is responsible for assisting customers by addressing inquiries, resolving concerns, and providing accurate information about products and services. The role involves handling customer interactions through various channels such as phone, email, or chat, ensuring customer satisfaction, and maintaining a positive company image. The CSR also processes requests, maintains records of customer interactions, and coordinates with other departments to deliver efficient and quality service.

We are seeking detail-oriented and customer-focused individuals to join our team as Customer Support Agents. This role is dedicated to handling customer inquiries, delivery instructions, and missing package requests primarily through digital channels such as our website chat platform and SMS/text. Occasional email follow-ups may be required, while rare phone interactions are typically handled by escalations or specialized teams.

Key Responsibilities:

• Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
• Provide follow-up support through email when necessary.
• Maintain professionalism and accuracy in communication across all channels.
• Handle a maximum of 3 concurrent interactions (e.g., 2 chats and 1 text).
• Ensure timely responses, with at least 80% of chats answered within 3 minutes.
• Consistently meet quality standards by achieving a minimum of 90% on audited interactions (4–8 audits/month, conducted by the Quality team).
• Collaborate with the escalation team (AST agents) when issues require phone contact or advanced handling.
• Adhere to established processes and service level agreements (SLAs).

Qualifications:

• At least a High School Graduate; College level or Graduate preferred.
• Prior customer service or BPO experience is an advantage but not required.
• Strong written communication skills with excellent grammar and clarity.
• Ability to multitask effectively while maintaining accuracy and quality.
• Comfortable using multiple digital platforms and communication tools.
• Strong problem-solving skills and customer-first mindset.

Work Location: In person

Job Types: Seasonal Account (3 months)

Job Type: Fixed term

Contract length: 3 months

Application Question(s):

• Do you have any experience in Customer Service?
• What's your expected monthly basic salary?
• Are you willing to work onsite in Makati?
• Are you able to start immediately?

Work Location: In person

Essential duties

Customer Service

• Support team to ensure swift resolution to customer issues.

• Establish and maintain a strong relationship with Client and all customers across multiple levels of their business.

• Ensure CIF's are current, regularly reviewed and uploaded into PaT

• Complete understanding of your clients SOP's

• Ensure emails are answered within the SCS agreed turnaround time of 15 minutes

• Follow up on KPI's raised internally/externally within the SCS agreed turnaround time of 15 minutes

• Provide proactive, best-in-class customer service for all customers at all times

• Co-ordinate customer reporting and ensure accurate and on

time delivery of reports to customer

• Answer all incoming phone calls in a timely, courteous and professional manner

• Perpetuate a positive, proactive, team based culture within the Customer Service team through regular and effective communication.

• Apply industry best practice and sharing of initiatives across other Supply Chain Solutions customers within commercial guidelines.

Continuous Improvement

• Participates in business improvement through analysing current business practices, executing initiatives to improve business practices, profitability and client contract and relationship

• Work closely with other business areas to improve processes and practices to ensure smooth flow of information and reduction in the number of issues

• Instil and lead with SCS Values and Behaviours.

• Undertake PAR review on a 6 monthly basis.

• Accept coaching and mentoring from management, learning and developing self with the goal of career progression within the business

• Embrace training and development opportunities in order to continually improve industry, product and service knowledge.

• Contribute to building a strong team ethos that facilitates continuous improvement and the creation of a high performance culture.

• Participate in forums to generate ideas and suggestions for improvement and help to test those improvements in own work area

• In additional to having good knowledge and skills in own area, use an appreciation of how the performance of own area has an impact on customers and their wider business process to guide own work activities

• Ensure your work area is tidy and in line with 5S+1 principles at all times

Administration

• Ensure all work is compliant with all laws, regulations and policies. Succession planning, to ensure your role has adequate substitutes trained.

• Act as a mentor to others.

• Daily activities and personal conduct should be professional, and an example of what is expected from staff and in line with SCS values and behaviours.

• Work to the standards required in the relevant Result Areas as defined in your PAR.

• Maintain accurate records of work performed to facilitate accurate invoicing of clients and reporting of Key Performance Indicators

• Assist Site Management with daily tasks as required

• Assist with site finance tasks - Preparation of data for Customer invoicing

Qualifications

• College/Bachelor's Degree in a related discipline or equivalent

• Warehouse and/or Transport industry experience preferred

• Intermediate Excel, Word, and PowerPoint skills

• Strong written and oral communication skills

• Strong customer service orientation

• Ability to establish and maintain effective rapport with personnel at all levels, within and external to SCS

• Highly organized and able to juggle competing priorities effectively

• Able to demonstrate the highest level of confidentiality at all times

• Takes initiative and shows enthusiasm

• Self-assessing and self-motivated

• Resilient, dynamic, flexible, and adaptable

• Results-oriented and proactive

• Effective as a team player and as an autonomous operator

At Orica, it's the power of our people that leads change and shapes our futures.  Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.

It's an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

We are excited to announce a pivotal opportunity for a Customer Service Representative role to join our esteemed Orica GBS team in our Manila office in Pasig City.

To consistently deliver a high standard of personalized and professional service that goes beyond expectations through effective results, the Customer Service Representative will manage a dedicated portfolio of customers.

The responsibilities include processing orders, resolving customer account related concerns, and fulfilling the bid-to-contract needs of both internal and external stakeholders. Each portfolio is organized based on customer geographic location and is closely aligned with the structure of the Commercial Teams. This role will operate within a framework of established procedures and policies that support their role and ensure service excellence.

The Customer Service Representative plays a vital role in ensuring safe, compliant, and efficient service delivery. You will be responsible for completing monthly customer billing, understanding relevant safety codes such as the Explosives Code, and ensuring customer licensing is up to date. CSRs actively participate in safety initiatives and meetings, supporting the SHEC (Safety, Health, Environment, and Community) framework. They manage the full sales cycle from order placement to delivery and invoicing as well as working closely with external customers to ensure accounts are paid timeously while maintaining accurate documentation and minimizing errors that could lead to credits or delays. Their role also includes supporting schedulers to optimize logistics and reduce costs and liaising with internal teams to resolve issues that may affect payment or service quality.

In addition to operational tasks, this role will foster strong relationships with customers through regular communication, professional call handling, and customer visits. The Customer Service Representative will collaborate closely with Territory Managers, Distribution, Credit & Collection, and Inventory teams to ensure smooth workflows and accurate order fulfillment. CSRs also contribute to forecasting, reporting, and dispute resolution, while continuously improving processes using tools like SAP and Salesforce. Their responsibilities extend to maintaining updated customer procedures, supporting team members, and providing valuable market intelligence and feedback to enhance service standards and customer satisfaction.

• Bachelor's degree in Business Administration or Commerce or any related field.
• Service industry related qualifications are advantageous
• Experienced working within a team
• SAP experience

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone's contributions.

All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, military or veteran, marital or disability status.

Job Responsibilities:

• Analyze Client's reviews on each platform (Google Workspace Marketplace, App Store, Play Store, Chrome Web Store, G2, Trustpilot & Capterra)
• Respond to the general reviews, acknowledge their feedback, and either thanks them or tell them where to get help, make it personal.
• Export the reviews you think we need to review or are concerning
• Put them into a spreadsheet so we can discuss the answers
• Use of Slack as a tool for notification and communication to client/manager
• Based on the client's/manager's shared answers, you are responsible for responding to the reviews discussed in a timely manner
• Attends bi-weekly report and discusses the ff.
• What the most common issues are
• Our average review score on each platform
• Any recurring feedback
• Any particularly good/bad feedback

Requirements:

• High School Graduate
• Must be at least 18 years of age
• 1+ Years of work experience in a back-office program
• Strong analytical and organizational skills
• Basic computer skills
• Average communication skills
• Able to work well with other departments
• Engage customers professionally and friendly
• Excellent people skills/customer service
• Adherence to daily/weekly/monthly KPIs to achieve client satisfaction
• Ability to create excellent customer relationships
• Ability to multi-task

Job Types: Full-time, Permanent

Pay: Php18, Php22,000.00 per month

Benefits:

• Company events
• Health insurance
• Paid training
• Promotion to permanent employee
• Work from home

Application Question(s):

• This will be onsite training and nesting for 2-3 weeks at BGC, Taguig then remote after. Can you commit?
• Do you have back-office/non-voice experience?
• What's your previous and expected salary?
• Can you start September 15?

Work Location: Hybrid remote in Taguig

Expected Start Date: 09/15/2025

What We Offer

Comprehensive Training: Gain the skills and knowledge you need to succeed, with hands-on guidance every step of the way.

Flexible Schedule: Work onsite with full-time hours and shifting schedules that fit business needs.

Open to Everyone: Whether you're experienced or just starting out, we welcome candidates from all backgrounds.

Career Growth: Build a rewarding career with plenty of opportunities for advancement.

About the Role

Seeking enthusiastic and motivated individuals to join our team as Customer Service Representatives. This is a great opportunity to sharpen your customer service skills and grow your career. No prior experience is required—we'll provide the training and support you need to thrive.

Key Responsibilities

Assist customers via phone, email, or chat with timely, professional support.

Resolve concerns with empathy and patience to ensure a positive experience.

Process orders, returns, and other service-related requests.

Maintain accurate customer records and follow up as needed.

Collaborate with team members to achieve service goals.

Apply product and service knowledge learned through training.

CUSTOMER SERVICE REPRESENTATIVE

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN CUSTOMER SERVICE REPRESENTATIVE ?

We are seeking a proactive and customer-focused Customer Service Representative to join our team. This role is critical in ensuring that customers receive timely, accurate, and professional support across multiple platforms. The ideal candidate will have prior experience in a product-based or eCommerce business, with a strong ability to resolve customer concerns, coordinate with internal teams, and maintain high standards of service.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Handle issues related to orders, returns, product details, shipment confirmations, and warranty claims across platforms such as Amazon, DTC, Home Depot, Wayfair, and others.
• Provide product installation guidance and support with order entry.
• Accurately document and maintain case records in HelpScout, following SOPs for escalation and resolution.
• Collaborate with logistics, sales, and warehouse teams to resolve fulfillment or product-related issues.
• Manage customer communication through email, supplier channels, and platform-specific portals.
• Ensure every interaction reflects the company's values and commitment to customer satisfactions.
• Provide clear and accurate follow-up timelines for customer responses.
• Monitor, manage, and prioritize assigned ticket buckets to ensure timely resolution.
• Complete all assigned tickets by end of day.
• Support the Customer Service Manager with miscellaneous tasks and special projects as needed.

WHAT ARE WE LOOKING FOR?

• Proven 3+ years of customer service experience within a product-based or eCommerce business is required.
• Strong communication skills (verbal and written) with the ability to handle multiple channels of communication.
• Experience working with platforms such as Amazon, Wayfair, and DTC is highly preferred
• Familiarity with HelpScout or similar ticketing systems.
• Strong problem-solving and organizational skills, with keen attention to detail.
• Ability to work collaboratively with cross-functional teams in logistics, sales, and warehouse operations.
• Highly reliable, able to manage time effectively, and committed to meeting daily deliverables.

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon BusinessServices Centre Philippines helps organisations optimise, automate, and transform their operations, settingthem up for greater growth. We work collaboratively with customers to get the results they want, deliveringbespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeingthem up to focus on what sets them apart.We're trusted by industry leaders because of our dedicated customerfocus, and agile approaches to solving our clients' key challenges. With a commitment to delivering the bestservice management experience possible, many clients have partnered with us for more than a decade. Thesolutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stayahead.When you join Canon Business Services Centre, you'll find a rewarding culture that values you. You'll beempowered to focus on your career progression and turn your goals into reality as an integral part of thegroup's success.

Essential duties

Customer Service

• Support team to ensure swift resolution to customer issues.
• Establish and maintain a strong relationship with Client and all

customers across multiple levels of their business.

• Ensure CIF's are current, regularly reviewed and uploaded into

PaT

• Complete understanding of your clients SOP's
• Ensure emails are answered within the SCS agreed turnaround

time of 15 minutes

• Follow up on KPI's raised internally/externally within the SCS

agreed turnaround time of 15 minutes

• Provide proactive, best-in-class customer service for all

customers at all times

• Co-ordinate customer reporting and ensure accurate and on

time delivery of reports to customer

• Answer all incoming phone calls in a timely, courteous and

professional manner

• Perpetuate a positive, proactive, team based culture within the

Customer Service team through regular and effective

communication.

• Apply industry best practice and sharing of initiatives across

other Supply Chain Solutions customers within commercial

guidelines.

Continuous Improvement

• Participates in business improvement through analysing current

business practices, executing initiatives to improve business

practices, profitability and client contract and relationship

• Work closely with other business areas to improve processes

and practices to ensure smooth flow of information and reduction

in the number of issues

• Instil and lead with SCS Values and Behaviours.
• Undertake PAR review on a 6 monthly basis.
• Accept coaching and mentoring from management, learning and

developing self with the goal of career progression within the

business

• Embrace training and development opportunities in order to

continually improve industry, product and service knowledge.

• Contribute to building a strong team ethos that facilitates

continuous improvement and the creation of a high performance

culture.

• Participate in forums to generate ideas and suggestions for

improvement and help to test those improvements in own work

area

• In additional to having good knowledge and skills in own area,

use an appreciation of how the performance of own area has an

impact on customers and their wider business process to guide

own work activities

• Ensure your work area is tidy and in line with 5S+1 principles at

all times

Administration

• Ensure all work is compliant with all laws, regulations and policies.

Succession planning, to ensure your role has adequate

substitutes trained.

• Act as a mentor to others.
• Daily activities and personal conduct should be professional,

and an example of what is expected from staff and in line with

SCS values and behaviours.

• Work to the standards required in the relevant Result Areas as

defined in your PAR.

• Maintain accurate records of work performed to facilitate

accurate invoicing of clients and reporting of Key Performance

Indicators

• Assist Site Management with daily tasks as required
• Assist with site finance tasks
• Preparation of data for Customer invoicing

Qualifications

• College/Bachelor's Degree in a related discipline or equivalent
• Warehouse and/or Transport industry experience preferred

• Intermediate Excel, Word, and PowerPoint skills

• Strong written and oral communication skills

• Strong customer service orientation
• Ability to establish and maintain effective rapport with personnel at

all levels, within and external to SCS

• Highly organized and able to juggle competing priorities effectively
• Able to demonstrate the highest level of confidentiality at all times
• Takes initiative and shows enthusiasm
• Self-assessing and self-motivated
• Resilient, dynamic, flexible, and adaptable
• Results-oriented and proactive
• Effective as a team player and as an autonomous operator

If this sounds like you, we'd love you to apply

We believe in the power of an inclusive and diverse workforce.We trust you will bring your authentic self to work, and we will focus on making sure that together, we make astrong contribution to the broader community in which we operate. Where possible, flexible workingarrangements are the norm, as we know a better work-life balance can improve your motivation, performance,and productivity.As an equal opportunity employer, all applicants will be considered. Benefits/perks may varydepending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to jointhis diverse team? Apply online now.

Successful applicants will be notified of next steps