1631 Concentrix jobs in Manila

About the Role:

Our Client Relations Supervisor plays a vital role in enhancing the FGI customer experience by fostering strong relationships with our clients and ensuring the delivery of exceptional after-sales service.

You'll work closely with various teams, including designers, project coordinators, technicians, and installers, to ensure smooth communication and coordination with clients. You are solution-oriented and thrive in an environment where you can resolve complex customer concerns while implementing strategic improvements in service operations. As a leader, you will guide your team toward continuous development and ensure they have the tools and resources they need to succeed.

What you will be doing:

• Stakeholder Engagement: Coordinate with clients, in-house designers, project coordinators, technicians, and installers to address after-sales service issues and ensure a smooth client experience
• Problem-Solving: Oversee the resolution of customer concerns by finding the best solutions and ensuring that issues are addressed quickly and efficiently
• Process Improvement: Identify, suggest, and implement strategies to improve customer service operations, enhance productivity, and boost profitability
• Key Client Support: Deliver tailored after-sales service to VIP clients
• Service Quality Metrics: Regularly track and analyze service quality and customer satisfaction through defined metrics
• Knowledge Management: Lead training and onboarding of team members, keep knowledge resources updated, and identify areas for improvement based on customer feedback
• Team Leadership: Lead a team in delivering high-quality service and building lasting customer relationships, while managing team performance through regular evaluations and coaching

What will set you up for success:

• Bachelor's Degree from a reputable university
• At least 4 years of experience in customer experience and service
• Proficient in Google Business Suite (GDocs, GSheets, GSlides) and Microsoft Office
• Strong interpersonal skills and genuine enthusiasm in assisting customers and providing client solutions
• Ability to quickly address customer concerns and operational needs
• Excited to collaborate with cross-functional teams and share ideas (We value radical candor.)
• Proven leadership experience

Location
: Mandaluyong

Qualifications:

• Bachelor's degree graduate

• Willing to work on-site (client-facing)

• With excellent communication and customer service skills

• Has confidence and is assertive

• Has 1-3 years of CSR/Front Office/BPO work experience

Duties an Responsibilities:

-Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (i.e. payment-related concerns, follow-ups, and requests).

-Maintains excellent professional relationship with the clients, ensuring positive customer service provision.

-Reports to the accounts managers on the progress of clients' payment process for the unit.

-Monitors renewals and handles new and existing accounts (clients assigned with).

-Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the Accounts Receivables Department.

Duties and Responsibilities:

• Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (i.e. payment-related concerns, follow-ups, and requests).
• Tasked to assists customers with their after sales concerns related to payment and collections
• Maintains excellent professional relationship with the clients, ensuring positive customer service provision.
• Reports to the accounts managers on the progress of clients' payment process for the unit.
• Responsible for monitoring past due accounts and sending of payment reminders and other collection notices
• Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the relevant department/s.

Qualifications:

• Graduate of any business-related 4-year course (
  Financial Course is preferred)
• Open to Fresh Graduates
• Willing to work on-site (client-facing).
• With excellent communication and customer service skills.
• Has confidence and is assertive.
• Has 1-3 years of customer service, real estate, or collection experience.

Job Qualification

• Bachelor's degree in Marketing, Business Administration, Management, Communications, or related field

• At least 1–3 years of experience in client relations, account management, or a similar role (corporate/office setting preferred)

• Strong verbal and written communication skills in English

• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and other business tools

• Strong organizational skills with keen attention to detail

• Able to handle multiple tasks and meet deadlines in a fast-paced environment

• Demonstrates professionalism, problem-solving skills, and sound judgment in handling client concerns

• Ability to work both independently and collaboratively with cross-functional teams

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php20,000.00 per month

Ability to commute/relocate:

• Marikina: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Location:

• Marikina (Preferred)

Work Location: In person

As a Client-Based Client Relations Associate, you will be responsible for effectively gathering and validating information on certain subjects, while ensuring that the data about the subject has gone through the proper processes and that all data acquired and reports generated are accurate, well-edited, well-presented, and submitted to the client at the agreed turnaround time and in accordance with client standards.

DUTIES AND RESPONSIBILITIES

• Act as the main point of contact between the client and CIBI (Operations, Sales, and Customer Engagement)
• Ensure that all completed information/documents needed must be endorsed to CIBI on time
• Monitor all pending documents/information to pursue the ticket/verification process
• Ensure the security of every gathered information/document following the
  Data Privacy Act of 2012
• Ensure security of all assigned devices (CIBI and Client)
• Must follow all client's company policies while at the client's office. (Wearing ID/ Badge at all times, English-only Policy, etc.)
• Satisfactory problem-solving skills to help resolve customer complaints and needs.
• Keep track of all processes that pertain to the client's requirements, metrics, and portfolio.
• Exceptional analytical skills for interpreting client data
• Communicate with the client on a regular basis any discrepancies and/or lacking requirements in the endorsements sent by the client.
• Act as Ambassador of CIBI in client meetings and process alignment.

JOB SPECIFICATIONS

Contract Duration

• 3 months - October to December

Client Site

• Las Piñas

Educational Background

• Preferably a graduate of any business or related course

Experience

• Preferably with 1-2 years' previous experience in the same work capacity/ role (e.g HR Onboarding Specialist, Client Onboarding Specialist, etc)
• Can systematically monitor progress and developments in the endorsements
• Willing to work on the graveyard shift if needed
• Willing to be assigned (on the field) on each client site

Technical / Functional Skills

• MS Office / Google Workspace Proficiency
• Operational Efficiency
• CRM Systems Management
• Data analysis and reporting
• Client Database Management
• Automation Tools (e.g., Zapier, Integromat)
• Customer Support Software
• Database Querying (SQL, NoSQL)
• Project management
• Information Security Awareness

Leadership and/or Skills

• Communication
• Problem Solving & Adaptability
• Decision-Making & Initiative
• Collaboration & Cross-Functional Coordination
• Analytical Thinking
• Customer Service / Empathy

Responsible for generating sales revenues from existing portfolio of accounts (renewal business) and manages the accounts to ensure customer retention.

College degree, any Business or Medically Allied course

Experience in sales in Healthcare/Group Medical Insurance and Customer Service is preferrable

With above average written and verbal communication skills

Excellent presentation skills

Proficient in the use of word processor, spread sheet and presentation software

BENEFITS

• Guaranteed 15th month bonus plus performance incentives
• Free group life insurance coverage upon hiring
• Medical allowances and free HMO for the employee upon regularization
• With separation and retirement benefits for tenured employees
• Monthly rice allowance
• Clothing Allowance
• Additional leave (5-days mental health break/ Wellness Leave)
• 30 days leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Bonus pay
• Overtime pay
• Performance bonus

The Client Relations Associate will support the Focus Global team in developing an excellent customer support experience by building engaging relationships with our clientele and will be in the front lines of championing the consistent delivery of high quality, top class after-sales service for our customers.

As our Client Relations Associate, you will be working closely with our service teams as the point of contact for any of our customers' needs. You are customer-centric and quick on your feet: a problem solver who is enthusiastic about providing the best range of solutions to ensure that our customers' expectations are met and that our products are utilized to their best potential. You are also a relationship builder: ensuring that our community of clients are highly satisfied and continue to trust Focus Global's service, creating an overall happy customer experience.

Key Responsibilities:

• Stakeholder communications: Engage with our customers and ensure proper coordination with clients, in-house designers, project coordinators, technicians, and installers regarding after-sales service issues and schedules
• Relationship management: Build trust and rapport with our customers and maintain strong, engaging relationships
• Product knowledge: Have a thorough understanding of Focus Global's products and be able to provide a range of support that best fit our customers' needs
• Resolution: Monitor customer queries, identify optimal solutions to concerns, and ensure prompt escalation to appropriate stakeholders
• Documentation and analysis: Keep track of recurring customer concerns, assess service quality and customer satisfaction using identified service metrics, and recommend improved courses of action to concerned departments
• Process improvements: Develop strategies and improvements on customer service operations, enhancing productivity and profitability systems

You are an ideal candidate if you:

• Have a Bachelor's Degree in Hospitality Management, Business or any related course - fresh graduates and experienced team members are welcome to apply
• Have experience in using Google Business Suite (GDocs, Gsheets) and Microsoft Office tools
• Have a demonstrated ability to quickly set up courses of action for sudden customer concerns or operational needs
• Possess excellent interpersonal skills and have a genuine desire to help people and provide the best solutions
• Are excited about collaborating with cross-functional teams and sharing your ideas (We believe in radical candor - everyone is empowered to speak their mind and constantly share feedback)
• Are looking to work with world-class brands that are identified as international leaders in the innovation and marketing of home furnishing products

The
Client Relations Associate
is an entry-level role concerned with maintaining excellent customer experience through handling concerns and inquiries of the clients, giving appropriate updates and resolutions as necessary.

Qualifications:

• Bachelor's Degree Graduate, preferably Business related
• Has excellent oral & written communication skills
• Willing to work on-site (Ortigas, Pasig)
• With excellent communication skills and problem-solving skills
• any BPO, real estate, or customer service experience is an advantage

Job Description:

• Provides excellent frontline services and maintains professional relationship with the clients, ensuring positive customer/client service provision (face to face/online)
• Handles multiple clients (condo unit/homeowners) for various after-sales concerns, requests, and inquiries, and provides necessary updates and resolutions.
• Reports to the accounts managers on the progress of clients' payment process for the unit.
• Monitors renewals and handles new and existing accounts.
• Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the relevant department.

Job Duties:
• Prepare and process renewal contracts, ensuring accuracy and compliance

• Coordinate with clients and internal departments to finalize contract renewals

• Draft, review, and revise contract terms and conditions for existing clients

• Maintain and update retention data across all dashboards and online platforms

• Support account management efforts to strengthen client relationships

• Identify and resolve contractual issues and disputes

• Organize, update, and maintain databases and files for all clients

• Answer incoming calls and respond to customer feedback and inquiries

• Perform other tasks assigned by the Business Development Head as required

Qualifications:
• Diploma or Bachelor's degree in Business Administration, Marketing, or a related field

• Minimum 2 years of experience in client relations, business development, or account management

• Strong communication and interpersonal skills

• Highly organized with attention to detail

• Ability to multitask and work under pressure

• Proficient in Microsoft Office and familiar with CRM systems is an advantage