1631 Customer Facing Departments jobs in Manila

Job Title: Front Office Associate

Reports to: Operations Supervisor

Job Overview:

Front Office Associate will undertake all receptionist and clerical duties at the desk of our main entrance. You will be the "face" of the company for all visitors and will be responsible for the first impression we make. They will be responsible in making guests and visitors feel comfortable and valued.

Responsibilities and Duties:

• Register all incoming guests, making sure all pertinent information is obtained, identification checked, registration form is printed and signed by guest.
• Responding to requests from guests for assistance and information about the local area.
• Upselling Rooms to all Walk-in Guest.
• Entering/changing reservation information on the computer system.
• Anticipates guests and hotel needs by constantly evaluating the hotel environment and guests for cues.
• Informing the housekeeping department about room status/availability.
• Listening for and responding to guest complaints.
• Providing information to guests about hotel policies, services and amenities.
• Maintaining daily logs and reservation count for arrivals and departures.
• Prepares and documents accurate shifts and daily reports.
• Balancing shift work and cash drawers.
• Maintains a clean and organized workspace to enhance productivity.

Qualifications:

• A degree holder of the Bachelor's Degree in Hotel and Restaurant Management is preferred.
• With at least 1 year of experience in the same field.
• Computer Literate (specifically in using common software programs).
• Willing to work in multiple shifts.
• Fast learner; can work under minimal supervision.
• Must be willing to be assigned in Cavite.
• Guest-oriented and service-minded.
• A team player.

Job Type: Full-time

Benefits:

• Additional leave
• Company events
• Promotion to permanent employee

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Overtime pay

Education:

• Bachelor's (Preferred)

Experience:

• Front Office Associate: 1 year (Required)

Language:

• English (Preferred)

Work Location: In person

Job Type: Full-time

Ability to commute/relocate:

• Kawit A: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person

• Greet clients and visitors with a positive, helpful attitude.
• Assisting clients in finding their way around the office.
• Announcing clients as necessary.
• Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
• Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
• Preparing meeting and training rooms.
• Answering phones in a professional manner, and routing calls as necessary.
• Assisting colleagues with administrative tasks.
• Performing ad-hoc administrative duties.
• Answering, forwarding, and screening phone calls.
• Sorting and distributing mail.
• Hiring, managing, and developing the junior administrative team.
• Provide excellent customer service.
• Scheduling appointments.

Job Type: Full-time

Pay: Php18,000.00 per month

Benefits:

• Paid training

Education:

• Bachelor's (Required)

Work Location: In person

Job Title: Front Office Intern

Location: 3294 Centennial Road, Tabon I, Kawit, Cavite

About Us: Terra Hotel is dedicated to providing exceptional experiences to our guests. Our team values attention to detail, professionalism, and a commitment to excellence. We are currently seeking a motivated and enthusiastic Front Office Intern to join our team and gain hands-on experience in the hospitality industry.

Position Overview: As a Front Office Intern, you will be an integral part of our front office team, assisting with daily administrative tasks and supporting the smooth operation of our office. This internship offers a unique opportunity to develop your professional skills and gain hands-on experience in office management, customer service, and administrative support.

Key Responsibilities:

• Greet and assist visitors and clients in a professional and friendly manner.
• Answer and direct phone calls to appropriate staff members.
• Manage and distribute incoming and outgoing mail and packages.
• Maintain and update office supplies inventory and place orders as needed.
• Assist with scheduling appointments and coordinating meetings.
• Perform data entry and maintain accurate records and files.
• Support the team with various administrative tasks and projects.
• Ensure the front office area is clean, organized, and welcoming.
• Handle basic inquiries and provide information to clients and visitors.
• Assist with preparing documents and presentations as required.

Qualifications:

• Current enrollment in a college program with an interest in hospitality management or a related field is a must.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic understanding of office equipment (e.g., phone systems, printers).
• Excellent interpersonal and communication skills, with the ability to interact positively with guests and colleagues.
• A positive attitude and a willingness to learn.
• Willingness to work flexible hours, including weekends and holidays if required.
• Must be willing to be assigned in Kawit, Cavite.

Job Type: OJT (On the job training)

Benefits:

• Free parking
• On-site parking

Ability to commute/relocate:

• Kawit, Cavite: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

As the Front Office Manager, you will be the cornerstone of our front-of-house operations, ensuring exceptional guest experiences and seamless daily operations. You will oversee all guest interactions, including check-in/check-out procedures, room assignments, and leading engaging activities. Your role is pivotal in delivering unique accommodations and services that create unforgettable experiences. You will also manage compliance with local regulations, health and safety standards, and brand guidelines.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee
• Staff meals provided

Work Location: In person

• Primary responsibility is to greet and assist guests, handle check-ins and check-outs, provide information about hotel services and facilities and handling administrative tasks.
• Coordinate with various departments to ensure smooth operations and provide support where needed.
• Candidate must have excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced setting.

Job Type: Full-time

Work Location: In person

As the Front Office Manager, you will be the cornerstone of our front-of-house operations, ensuring exceptional guest experiences and seamless daily operations. You will oversee all guest interactions, including check-in/check-out procedures, room assignments, and leading engaging activities. Your role is pivotal in delivering unique accommodations and services that create unforgettable experiences. You will also manage compliance with local regulations, health and safety standards, and brand guidelines.

Duties and Responsibilities

· Establish and maintain a positive relationship with clients / guests, including building rapport and providing excellent customer service.

· Ensuring outstanding customer service at all times.

· Ensuring that Company policies and procedures are followed by all the staff.

· Maintains a cheerful, friendly and courteous demeanor at all times.

· Courteously and accurately answers inquiries from potential guests and accept hotel reservations.

· Supervise daily shift process ensuring all team members adhere to standard operating procedures.

· Train, direct the work of, resolve issues / problems and coach and counsel the front desk team to ensure a quality operations.

· Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

· Supervise the operations of the front desk to ensure optimal level of service and hospitality is given to the guests.

QUALIFICATIONS

· Bachelor's Degree in hospitality, hotel or any degree in business.

· With at least 1 year experience in front desk services in a hotel setting.

· Minimum of 2 years' supervisory experience in front desk or guest services.

· Highly motivated with energetic personality and has a strong commitment to excellent customer service.

· Ability to maintain composure in any and all stressful situations.

· Excellent verbal and written communication skills.

· Honest, trustworthy and values integrity at all times.

· Willing to work in Makati City.

We are looking for a Front Office Staff to join our team. The Front Office Staff will be the main point of contact for customers who need self-storage solutions. This role combines customer service, sales, and operational support. The ideal candidate is someone who enjoys assisting people, is detail-oriented, and can confidently recommend storage options that best fit a customer's needs.

• Greet and assist customers (walk-ins, phone, online inquiries) with their storage needs.
• Build and maintain strong customer relationships by identifying storage needs and providing tailored solution.
• Maximize sales objectives through unit rentals, other services.
• Ensure the highest standards of cleanliness are maintained through continuous site upkeep in coordination with cleaning personnel. Perform minor cleaning tasks when needed or in the absence of cleaning personnel (e.g., sweeping, mopping, grounds maintenance) for the office, storage building interiors and exteriors, and surrounding areas.
• Address and resolve customer concerns related to billing, security, account and proper site usage.
• Supports the development and documentation of company operational procedures.
• Handle rental agreements, payments, and account management from move-ins to move-outs
• Records customer and potential customer details accurately in the management system, maintain and track sales leads and status reports.
• Assists in sending notices, following up overdue tenants and sending out invoices when needed.
• Maintains all required customer documentation in a neat and orderly manner as directed by management.
• Assist in marketing efforts (flyers, social media, referrals, etc.).
• Provides exceptional customer service, including assessing and resolving customer problems and professionally handling telephone calls and facility visits.
• Sells and rents in-store merchandise, as well as managing supply inventories.
• Perform daily site safety inspections, including lock checks.
• Provides general administrative support and other related tasks as required by the management.
• Provides support in marketing activities, including mailings, demonstrations, media, development of sales procedures

*

Job Requirements:

• The candidate must possess at least a bachelor's degree or equivalent.
• Minimum of at least six months of progressive experience handling Sales tasks or equivalent preferred but not required.
• Excellent in both written and verbal communication, customer focus, strong interpersonal skills.
• A team player and can work with minimal supervision.
• Excellent negotiation and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook, etc).
• Customer focus & Customer service, Critical Thinking, Planning & Organizing, Problem-solving, and Decision making.
• Communication Proficiency, Self-Starter, thoroughness, Pays attention to detail, and Multi-tasker.
• A team player and can work with minimal supervision.
• Ability to work with deadlines.
• Excellent negotiation and interpersonal skills.
• Must be willing to work in Maybunga, Pasig City.

FRONT DESK AGENT/ RECEPTIONIST

Job Responsibilities:

- Register & process guests check-ins and check-outs to their assigned rooms

- Accommodate guest requests, friendly and accommodating

- Communicating with other staff on the status of guest rooms

- Up Selling guest rooms and promoting hotel services

• Handling cash payments

• Maintain a clean and neat front desk area, Good Team player, Communicates well with co-workers and guests alike

Job Qualifications:

- PREFERABLY possess at least a Bachelor's degree, preferably in Hospitality/Tourism/Hotel Management, but NOT required.

- Willing to work for 6 days a week in ORTIGAS CENTER area and must be willing to work Graveyard shift (if necessary)

- Good verbal and written communication skills in English and Tagalog- No prior experience required; New graduates are welcome to apply

- Working knowledge of Microsoft Word and Excel a plus

- Some Knowledge of Hotel Software is a plus, but NOT required

Job Type: Full-time

Pay: Php18, Php19,000.00 per month

Ability to commute/relocate:

• Pasig: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person