76 Customer Facing Departments jobs in Manila

**Description:**
Grand Hyatt Manila offers a myriad of exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do.
We are looking for an experienced **Assistant Manager - Front Office** who will ensure that the highest level of efficiency and guest satisfaction are achieved while maximizing rooms and other related revenue.
In this role, you will be assisting the Front Office Manager in leading and managing the Front Office Department in delivering exceptional front line service to our guests and colleagues. You will be expected to be visible around the hotel, ensuring that all areas are being managed well by the respective team. To ensure that everyone is receiving the best possible service, you will be personally interacting with guests most of the time and will be responsible in handling their complaints and inquiries in a professional and efficient manner.
**Qualifications:**
Ideal candidates shall meet the following criteria:
+ Progressive career in Front Office in a 5-star luxury property, with at least 2 years of experience in a similar role
+ Comprehensive working knowledge of Front Office systems and processes
+ Superior customer service skills
+ Strong management and leadership capabilities
+ Passion for working with people
+ This position is open to local candidates or Philippine passport holder with valid working rights.
**Primary Location:** PH-0-Manila
**Organization:** Grand Hyatt Manila
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** MAN
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Preferably with 1-year experience in Hotel as Front Office Agent
- Guest Service Oriented
- Willing to be assigned in Sampalok, Manila and available to start ASAP
- No gender preference

**Job Types**: Full-time, Permanent, Fresh graduate

**Benefits**:

- Opportunities for promotion
- Promotion to permanent employee

Schedule:

- Rotational shift
- Shift system

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

**Experience**:

- Administrative Assistant: 1 year (preferred)

**Language**:

- English (preferred)

Accurately and efficiently encode all data that needs organizing and recording

Confirm that entered data accurately aligns with original documentation

Report any major errors or inconsistencies to upper management

Maintain report logs of in-progress and/or completed work

Qualification:
Bachelor’s Degree is highly preference

Fresh Graduate are welcome to apply

Computer literate with experience using Microsoft Suite and other data entry programs (Ms Word, Excel, & Power Point)

Proficient and dexterous typist

Can encode data with speed and accuracy

Ability to quickly process and organize information

High attention to detail

Adept at file management (both digitally and manually)

Able to effectively time-manage and prioritize tasks

Strong troubleshooting and critical thinking skills

Finishes work in an efficient and timely manner

Schedule:

- Flexible shift

Ability to commute/relocate:

- Manila: Reliably commute or planning to relocate before starting work (required)

Key Responsibilities
+ Validate and verify data via phone, spreadsheets, or web platforms.
+ Research and resolve customer inquiries through email, inbound/outbound calls, and callbacks, ensuring timely and accurate responses.
+ Document all customer interactions, including inquiries, complaints, and resolutions, for reporting and quality assurance.
+ Provide clear and accurate information about products and services, identifying upselling opportunities where appropriate.
+ Escalate complex issues to the Supervisor when necessary and contribute to identifying broader trends or recurring issues.
+ Ensure compliance with corporate policies on data security, authentication, and record retention.
+ Navigate and utilize multiple internal systems and tools for research and documentation.
+ Support continuous improvement by recommending enhancements to processes and customer support strategies.
Qualifications:
+ Bachelor's degree holder or at least completed 2 years in college with no back subjects.
+ Minimum of 1 year experience in a BPO or Shared Services environment.
+ Background in healthcare or healthcare auditing is a plus.
+ Proficient in Microsoft Office Suite, Adobe Acrobat, and CRM tools (e.g., Siebel).
+ Strong English communication skills, both written and verbal.
+ High attention to detail and ability to perform repetitive tasks with accuracy.
+ Demonstrated ability to work under pressure and adapt to shifting priorities and workloads.
+ Must be flexible to attend onsite training and work varying shifts as needed.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a month
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
*Team:*
As a Customer Support Supervisor, you will lead a team of highly motivated customer support professionals whose performance is critical to Coinbase achieving its mission. Using your customer support, operations and team management skills you will play a crucial role ensuring we deliver an outstanding customer experience globally.
*
What you'll be doing (ie. job duties):*
* Develop and lead a team of high performing customer support agents across multiple channels (email, chat & phone).
* Act as a trusted point of contact for escalations and high priority issues related to your scope.
* Achieve service level agreements, productivity metrics and quality metrics for your line of business, at the individual and team level.
* Provide leadership mentorship based on industry best methodologies and performance management.
* Focus on team growth and enablement through mentorship, career development and employee engagement.
* Collaborate with internal support teams across Programs, Tools, Quality and Training to help launch or improve product support workflows.
* Utilize an in-depth understanding of metrics to drive data-driven business decisions.
* Continuously add value through effective project management, dedicated prioritization and efficient execution.
* Communicate policies to customer support agents and become the primary information source for the team, following up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
*What we look for in you (i.e. job requirements):*
* Motivated by Coinbase's mission and crafting a seamless support experience for our global customer base.
* Minimum of 6 years of relevant experience in financial services, technology and/or customer support.
* Minimum of 3 years of people management experience in an operations environment.
* Experience scaling teams across multiple workflows and various channels of support, i.e. voice, email and chat.
* Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions.
* Subject matter expertise and interest in the crypto ecosystem.
* Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization.
* Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day
* Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences
* Willing to work from an office at Manila, Philippines
*Nice to haves:*
* Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
* Advanced experience in project management, analytics or quality assurance.
* Advanced degree in business, finance, customer experience and/or blockchain.
* Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.
G2624
*Pay Transparency Notice: *The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + benefits (including medical, dental, and vision).
Pay Range:
₱1,591,400-₱1,591,400 PHP
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

(Job Alert) Customer Support Associate
br>Hey there! Yes, YOU.

We are in need of YOU!

A BPO Company in Makati is in need of a Customer Support Associate. This is a full time and onsite job with the following work responsibilities and qualification.

Responsibilities:
> Phone or Live chat shift
> Help customers by understanding their queries and providing solutions
> Searching the Knowledgebase and FAQ for relevant information to provide solutions
> Communicate with Operations or KYC teams through the internal ticketing system, if the case needs their input
> Escalate tickets to the internal team, if needed
> Email shift
> Work through the email queue from the oldest emails to the newest
> Attend any coaching sessions set up by your Team Lead or QA.
> Attend any improvement training set up by the client

Qualification:
> Customer Service in a BPO industry with at least 6months experience
> Great level of understanding of English, capable of working with English tooling and Knowledge Base
> Ability to multi-task and take responsibility in challenging situations
> Able to adjust to a fast-paced environment / constant changes
> Problem-solving mindset with strong attention to detail
> Ability to take ownership of contact to provide resolution to client
> Ability to provide and receive feedback (it’s a two-way street) < r>> Has a growth mindset with the desire to learn/keep learning
> Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
> Filipino resident in the Philippines

A Day in the Life of a CS Agent (REMINDERS)
:) Create a wonderful customer experience as you understand that making a customer happy is crucially important to a business's success
:) Be creative, friendly, and solution-oriented with customers and colleagues
:) Understand the need to meet expectations, rise above them, and go that extra mile for customers
:) Be honest, able to own up to your mistakes, and never break promises
:) Provide world-class customer support via chat, email, phone
:) Work with the client’s internal teams to provide the best possible resolutions to the customer < r>:) Use the available resources, like Knowledge Base and tools, to search for answers and craft thorough responses to customer queries

Work location: Ayala Ave., Makati City, Philippines

The primary focus of the role is to ensure our scholars and university clients have the best possible experience using Interfolio products and services. You will answer all questions related to Interfolio, educating and empowering customers to become better Interfolio users. As a member of our support team, you proactively look for solutions to problems and propose improvements if something could work better. You're an ambassador for all internal departments, helping them be successful in their roles while driving product change.
A big part of your day is going to be spent taking action on support tickets and calls, planning new outreach efforts, or putting out fires behind the scenes. Our users expect extremely high quality support and we strive to provide that in every interaction we have. We need someone with the ability to treat each issue with dedication, professionalism and fervor.
Responsibilities
+ Triage and resolve support cases across all our products from University administrators, faculty, and staff
+ Coordinate and manage product escalations with stakeholders in Engineering, Sales, and Professional Services
+ Deliver periodic virtual trainings to University clients
+ Be a leader on the support team and act as mentor for newer team members
+ Develop a deep understanding of Interfolio's suite of products; help create best practices for customer success (e.g. toolkits; prioritized enhancements, etc.)
+ Escalation ownership for complex cases routed from Support
Requirements
+ 1-5 years experience working in customer support helpdesk or similar role for a Software-as-a-Service (SaaS) platform
+ Excellent organization, project management, time management, and communication skills
+ Demonstrated ability to troubleshoot and diagnose customer issues
+ Experience providing technical and/or training support for technology
+ Salesforce, Zendesk, JIRA, Slack or similar CRM experience
+ Experience testing and reporting software bugs to engineering
+ Demonstrated ability to cultivate strong relationships with external parties
+ Tenacious and entrepreneurial approach to working through product, process, and client challenges
+ Possess a strong interest in higher education, startups, and/or SaaS technology
+ Bachelor's degree in any course
+ Exceptional communication and presentation skills (both written and verbal)
About You / Ideal Candidate Qualities
+ You're smart. You're a problem-solver who doesn't shy away from puzzles that require extra research. You're able to not only answer a user's direct question, but also understand where they're coming from and what questions they're likely to have next. You can think critically and creatively about situations you're presented with to ensure our users receive high-quality support across the board. You like to experiment, test, build, and tinker on your own to learn more.
+ You're skilled. You write and speak well. You have the demonstrated ability to convey empathy, compassion, patience, and urgency in both written and verbal form. You take pride in the quality of your writing and are well-versed in phone etiquette with experience carrying on professional conversations.
+ You're tech-savvy. You're familiar with technology based applications. You're familiar with different operating systems across various platforms: Windows, Mac, tablets, and phones! You're can easily understand and learn a new interface or process.
+ You're team-oriented. You're comfortable working in groups and happy to put ego aside when searching for the best ideas. Our team is a combination of introverts, extroverts, right brains, and left brains all working hard to deliver products that scholars love to use. You enjoy working on small, agile teams and thinking creatively to find solutions
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

**Business Application Support (Chat Support)**
- Login enquiry, restore/remove/reset credentials
- Registration o Company account admin supports
- Billing Online enquiry
- Shipping Administration
- Shipping Screen

Learn and understand a few internal systems in order to resolve customer issues
Redirect issues to responsible parties
Understand customer’s complaints/issues/requirements and work upon resolving them
Deal with complaints to completion with positive tone and enable satisfaction of customer
Basic reporting for enquires handled, if needed

**Qualifications**:

- Must be graduate of any Vocational / Bachelor's Degree course
- Must have 1 to 2yrs experience as Customer Support / CSR / TSR / Chat Support
- Good communication skills
- Must be willing to work in BGC
- Open for Project Based employment contract good for 1yr RENEWABLE
- Open to work on a shifting schedule

**Job Type**: Fixed term
Contract length: 12 months

Schedule:

- 8 hour shift

Application Question(s):

- Are you willing to work in BGC Taguig?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Chat Support / Application Support: 1 year (preferred)

**Business Application Support (Chat Support)**
- Login enquiry, restore/remove/reset credentials
- Registration o Company account admin supports
- Billing Online enquiry
- Shipping Administration
- Shipping Screen

Learn and understand a few internal systems in order to resolve customer issues
Redirect issues to responsible parties
Understand customer’s complaints/issues/requirements and work upon resolving them
Deal with complaints to completion with positive tone and enable satisfaction of customer
Basic reporting for enquires handled, if needed

**Qualifications**:

- Must be graduate of any Vocational / Bachelor's Degree course
- Must have 1 to 2yrs experience as Customer Support / CSR / TSR / Chat Support
- Good communication skills
- Must be willing to work in BGC
- Open for Project Based employment contract good for 1yr RENEWABLE
- Open to work on a shifting schedule

**Job Type**: Fixed term
Contract length: 12 months

Schedule:

- 8 hour shift

Application Question(s):

- Are you willing to work in BGC Taguig?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Chat Support / Application Support: 1 year (preferred)