793 Teleperformance jobs in Manila

Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>

Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!

Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!

Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>

Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!

Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!

We are continuously looking for candidates for our team.
br>Job Responsibilities:
• Communicates with customer on the phone or by way of written correspondence to deal with concerns. < r>• Resolves customer issues on the first call/contact whenever possible without having to transfer caller. < r>• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in < r>• Communicating specific information to internal and external clients and sharing understanding with colleagues < r>
What Do We Offer?
• An open, friendly and professional work environment. < r>• A professionally and personally rewarding career. < r>• Opportunities to grow and be promoted within the company. < r>• Performance incentives and employee perks and benefits. < r>• Competitive Salary < r>• 13th Month Pay < r>• Up to 20k signing bonus < r>• HMO with 3 free Beneficiaries on Day One < r>• 20% ND Maternity/Paternity Leave < r>• Opportunity for rapid career growth for Top Performers < r>• Retirement/Life Insurance for Qualified Staff < r>• Work-life Balance Processes and Programs < r>
APPLY NOW!

As the Customer Care Lead for Water and Air Filtration, you will play a pivotal role in managing and enhancing our customer support operations. You will lead a team of customer care representatives, establish service standards, and ensure that customer inquiries and issues are handled promptly and effectively.
br>Key Responsibilities:

-Supervise, mentor, and motivate a team of customer care representatives.
-Set performance goals and conduct regular coaching and performance evaluations.
-Oversee daily customer interactions via various communication channels, including phone, email, and chat.
-Ensure efficient and courteous handling of customer inquiries, complaints, and requests.
-Assist in resolving escalated customer issues and inquiries promptly.
-Collaborate with other departments to address complex customer concerns.
-Implement and maintain quality assurance processes to ensure consistent and high-quality customer support.
-Monitor and evaluate customer care interactions for compliance with service standards.
-Analyze customer feedback and data to identify trends and areas for improvement.
-Generate reports on customer satisfaction and key performance indicators (KPIs).
-Identify opportunities for process improvements to enhance the efficiency and effectiveness of customer care operations.
-Develop and implement new customer care procedures and best practices.
-Provide training and development opportunities to customer care representatives.
-Ensure that team members are well-equipped to handle customer inquiries and issues effectively.

Qualifications:

-Bachelor's degree in business, marketing, or a related field is preferred.
-Proven experience (2-3 years) in customer service or customer care, with at least 1-2 years in a supervisory role.
-Strong leadership and team management skills.
-Excellent communication and interpersonal skills.
-Problem-solving and conflict resolution abilities.
-Ability to analyze data and generate reports.
-Empathy and a customer-centric approach.

Key Responsibilities:
Answering Inquiries: Responding to customer questions about healthcare services, insurance plans, and related policies. br>Problem Solving: Identifying and resolving customer issues, such as billing discrepancies, appointment scheduling conflicts, or questions about coverage.
Documenting Interactions: Maintaining accurate records of customer interactions and transactions.
Maintaining Confidentiality: Ensuring compliance with healthcare regulations and confidentiality standards.
Providing Information: Educating customers about healthcare services, policies, and procedures.
Scheduling Appointments: Assisting with booking and managing appointments with healthcare providers.
Handling Billing Inquiries: Addressing questions and resolving issues related to healthcare billing and payments.

Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>

Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!

Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!

Why Join Us?
br>Competitive Salary – Up to 28K < r>Exciting 30K Sign-On Bonus
Flexible shifts – Day, Night, and Graveyard < r>Options for Voice and Non-Voice Accounts
Opportunities in Local and International Accounts

Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist II Customer Care you get to echo this promise as you join talents that bring inspiration to life.
In this capacity, you will be able to show excellent customer service as Emerson's frontline representative. You will be able to share your suggestions and ideas on how Emerson can improve the experience of the customer.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!
**In this role, you will:**
- Respond, log, and monitor non-engineering customer chats, calls and e-mails (general and commercial inquiries) in our business systems (OSC incidents, CRM Leads, Opportunities, Support Requests).
- Validate customer information and product inquiries, including its levels, classification, and tiering.
- Route inquiries to correct contact or allocates Requests/Tasks/Emails to appropriate support.
- Log/Record inquiries and new customers in the system including records updating like request for address book set-up.
- Handle online store support - from collecting and verifying customer information, recording/registering them, walking them through using the store and submitting request to the appropriate group (ITSS, CVDH etc.)
- Guide customer on locating reference documents, using online self-service tools, and finding correct sales office/BU contacts.
- Communicate with resource person to get input/raw data needed for report generation.
- Create reports of captured leads, opportunities, orders, and campaigns based on standard templates.
- Provide periodic (and as needed) data analysis on commercial-related activities.
- Provide recommendations based on findings from data analysis.
+ Create and execute basic/overview/awareness training on product, process, and business tools.
+ Supports projects related to quality improvement (e.g. Problem Solver, QMS, etc.)
**For this role, you will need:**
+ Graduate of any 4-year course (Business/Management-related an advantage) with at least 3 years of experience in a global contact center environment with primary focus on customer service/care role via chat, phone and/or email.
+ Intermediate knowledge on MS Office Application
+ Intermediate knowledge on MS Excel (customer data reporting and analysis)
+ Above average communication skills (oral and written)
+ Intermediate knowledge on Emerson products and services
**Who you are:**
This role is primarily responsible in handling customer contact inquiries and provide appropriate resolution, through the customer's preferred and available communication channels. This role is vital in shaping customer's first impression on Emerson, as one company, its mission and core values. This role is expected to support continuous improvement projects to ensure Emerson continues to meet and exceed customer's expectations, and to ensure Emerson continues to be easy to do business with to its customers.
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
#LI-Hybrid
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** : 25024021
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

**Overview**
The **IT Help Desk Associate** represents BroadPath IT and BroadPath as a whole. Your fellow BroadPathers and BroadPath customers will call upon you to help them though an issue, request, or to reach the right person in the organization. Our workforce primarily works from home; therefore, you will need to be adept at providing remote IT support.
If you enjoy challenges and interacting with people, this position may be for you!
**Responsibilities**
+ Provides first level frontline IT support from phone, email, portal and chat or in-person
+ Responsible in IT Support ticket creation following set guidelines, and required documentation
+ Performs ticket triaging which involves categorizing and managing support ticket's priority based on urgency and impact
+ Responsible in assigning IT tickets to responsible IT groups based on ticket category
+ Performing remote troubleshooting through diagnostic techniques and pertinent questions
+ Determines the most effective solution based on the issue and details provided
+ Responsible in directing unresolved issues to the next level of support personnel
+ Provides accurate information on IT products or services
+ Accurately and completely documenting tickets by following defined guidelines
+ Conducting follow-up tasks and updating customer status and information
+ Handles IT Support calls, emails, chats in a calm, respectful, assertive and timely manner
+ Resolves tickets within SLA
+ Amenable to work on a shifting schedule day or night on weekdays, weekends and holidays
+ Will support BroadPath Onboarding
+ Needs to have Internet download speed of 25Mpbs and upload speed of 10Mbps
+ Amenable to work remotely if required
**Qualifications**
+ 1-2 years of IT Support experience
Preferred Experience
+ Customer service skills
+ English communication skills both in writing and voice support
+ Problem Solving
+ Willingness to Learn
+ Time Management
+ Microsoft Windows OS, Office Suite, 365 Admin Center, Teams, SharePoint, Azure, and Active Directory
+ ITSM, SysAid
+ TeamViewer
+ Avaya One X, Five9, Genesys PureCloud, Amazon Connect, Nextiva, InContact
+ Basic laptop/desktop diagnostics
+ Basic network and connectivity
**Diversity Statement**
_At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!_
_Equal Employment Opportunity/Disability/Veterans_
_If you need accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process_
_BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law._
_Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location._