2149 Teleperformance jobs in Manila

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience.  With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

This role will be responsible for providing information to our customers about their transactions and resolve any queries they have.

ROLES & RESPONSIBILITIES

• Manage Customer Care queries received via Zendesk, these are escalations from our Care teams around the world for transactions going to India and Sri Lanka and emails from our paying agents in these countries.
• Resolve product or service problems looking for the best solution to expedite a resolution.
• Manage Customer Care queries received on Ria Chat, phones, tickets and selected Social Media sites
• Understands the importance of Privacy and follows the legislation and procedures accordingly
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and /or escalate the issue if necessary.
• Recommends changes which may be needed to management by collecting customer information and analysing customer needs.
• Contributes to the Care team by assisting to accomplish department goals.
• Keeping up to date with all new changes and information which may be relevant to your position, you need to be knowledgeable.
• Follows all internal procedures and polices
• Manage excellent relationships with all Ria's Stakeholders, from customers to correspondents.
• Completes assigned tasks and shift responsibilities daily
• Develops and Maintains relationships throughout the organization between agents, correspondents and staff
• Maintains customer satisfaction in high levels.
• Ensure the quality of call standards are met for department.
• Follows all internal procedures and polices
• Understands the importance of Privacy and follows the legislation and procedures accordingly
• Develops and Maintains relationships throughout the organization between agents, correspondents and staff
• Report all incidents, hazards and injuries as soon as possible (within the same shift) to the appropriate person
• Participate in all WHS training and emergency evacuation drills as requested.
• Gather feedback from agents and stores to improve our customer service support.

POSITION REQUIREMENTS

• Bachelor's Degree in any course
• At least 2 years in Customer service roles
• Experience using Zendesk.
• Multinational experience is desirable.
• Proficient in English with exceptional written communication skills
• Self-Motivated and ability to work independently.

PERKS & BENEFITS

• Competitive Salary & Renumeration
• Allowances
• HMO with Medical & Dental Coverage
• Life Insurance
• Employee Stock Purchase Plan Options
• Paid Vacation / Sick Leave
• Growth Opportunities
• Corporate gatherings, team bonding events, and much more

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at:

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.

Job Types: Full-time, Permanent

Pay: Php26, Php29,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Life insurance
• Paid training
• Pay raise

Language:

• English (Preferred)

JOB SUMMARY

The Customer Care Specialist is a key position holding the functions of addressing the customer requirements related to the conduct of Supply Chain services and facilitating the resolution of customer complaints and disputes.

The role also includes aligning and implementing the delivery policies/procedures across all stakeholders, processing the documentation of trade returns, and the disposal of bad goods.

JOB RESPONSIBILITIES

CUSTOMER CARE SPECIALIST'S RESPONSIBILITIES

• Facilitate the resolution of customer complaints.

· Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email particularly those issues related to Supply Chain and Logistics operation.

· Monitor and address all delivery refusals and other trade returns including submission of credit memo requests to Accounting.

· Facilitate the request for debit memo for 3rd party contractors i.e., charges for transport-related damages, short-landed deliveries, and other losses (if any).

· Act as company's Supply Chain representative during coordination meetings with customers

· Act as a conduit of all customer's delivery procedure, paperwork requirements, customer policies and procedure, and cascade the same to Supply Chain operations team for proper alignment and compliance.

· Cascade to Sales and customers all Global Pacific's operational procedures, policies, and guidelines for proper alignment across all stakeholders.

· Attend customer business reviews.

· Act as SPOC in all external compliance audits initiated by Customers and Suppliers.

· Monitor customer satisfaction levels

· Establish and maintain good rapport with customers by using positive language and anticipating their needs.

OTHER FUNCTIONS:

• Act as a Safety, Health and Environment (SHE) Champion
• Act as implementor of the company's Quality Policy
• Drive process improvement initiatives to conform customer requirements and standards

· Provide weekly/monthly KPI reports – major measures on Customer Service Level (CSL), Trade Returns, and complaints resolution.

· Facilitate the disposal and destruction of bad goods, including coordination with company's Finance Department and the BIR.

Applicants must be willing to work in our Jentec Storage located at Jentec Luis 1, Luis St. Brgy. San Miguel, Pasig City

You may also send your resume to

Job Type: Full-time

Pay: Php22, Php25,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Employee discount
• Health insurance
• Life insurance
• On-site parking
• Paid training

Work Location: In person

Customer Care Associate

The Customer Care Associate acts as the frontline liaison between LLII and GADC (McDonald's Philippines), handling customer inquiries, complaints, orders, cancellations, and shipment tracking to ensure satisfaction and loyalty. The role supports and guides Customer Care Representatives, coordinates with internal departments, and provides accurate information on product availability and delivery.

Key Responsibilities:

• Follow company policies and standard operating procedures.
• Attend required trainings (e.g., safety, food safety, HR programs).
• Maintain effective communication with departments and affiliates.

Qualifications:

• Bachelor's degree in Communication, PR, or related fields (fresh graduates welcome).
• Preferably with 1+ year experience in customer service.
• Strong skills in communication, MS Office, ERP/BMS systems, presentation, and interpersonal relations.

Job Types: Fixed term, Temporary

Contract length: 2 months

Pay: Php18, Php20,000.00 per month

Benefits:

• Paid training

Work Location: In person

Gandang Kalikasan, Inc. is behind the brand Human Nature. We are currently the No. 1 brand of natural cosmetics and personal/home care products in the country today. Join our store team as a Seasonal Customer Care Officer (or Cashier).

Job Description

We're looking for people who naturally display a "customer comes first" attitude by delivering world class customer service in doing the following:

• Entertain walk-in customers for orders and dealership applications
• Educate customers on the benefits of natural and organic products and make-up
• Process orders involving cash, credit or debit card transactions and issue receipts, refunds, credits, or change due to customers
• Update dealers on new products and services
• Answer customers' questions and resolve customer complaints
• Process merchandise returns and exchanges

Equally important is having excellent performance of administrative tasks:

• Compute and record totals of transactions using SAP
• Compile and maintain non-monetary reports and records
• Keep periodic balance sheets of amounts and number of transactions
• Ensure store orderliness and clean and orderly checkout areas
• Encode, file and organize dealer documents

Qualifications:

• Candidate must possess at least a Vocational Diploma / Short Course Certificate in any field
• Minimum of 1 year experience in customer service and cashiering function
• Preferably with background also working in the Retail Industry as a Beauty Advisor/ Beauty Expert
• Experience in a computerized sales program like SAP will be a distinct advantage
• Interested in natural and organic personal care/beauty products
• Has a world-class customer service orientation, efficient, dependable and with an outgoing personality
• Must have strong sense of integrity, honesty, and commitment
• Is a team-player and has good interpersonal skills
• Willing to be assigned in our branch along Glorietta. Makati
• Guaranteed SUNDAYS off

Join the dynamic team as a Customer Care Representative on the dayshift. In this vital customer-facing role, you will be responsible for delivering exceptional service to our wide-ranging client base. Working in our state-of-the-art contact centre located in Taguig City, Metro Manila, you will be the first point of contact for customers, responding to inquiries, resolving issues, and ensuring their needs are met.

• Open for Virtual Process

What you'll be doing

1. Answering inbound calls from customers in a professional and courteous manner
2. Actively listening to customer concerns and queries, and providing accurate and timely resolutions
3. Documenting customer interactions and maintaining detailed records
4. Identifying opportunities to enhance the customer experience and provide feedback to management
5. Adhering to company policies, procedures and quality standards
6. Continuously developing your product knowledge and customer service skills

What we're looking for

1. At least College graduate + 6mos Sales experience
2. Excellent communication and interpersonal skills, with the ability to effectively engage with customers from diverse backgrounds
3. Strong problem-solving and decision-making abilities, with a focus on delivering positive outcomes
4. Proficiency in English, both verbal and written
5. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
6. Genuine passion for providing exceptional customer service and going the extra mile

Apply now for this exciting opportunity to be a Customer Care Representative .

Customer Care Professional - Global Disputes Servicing

#4th in Great Place to Work's Best Company To Work For 2025

#10th in Fortune Magazine's 2025 World's Most Admired Companies

#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

#Top GBS Employers for the Philippines by the Everest GroupAt American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express delivers extraordinary customer care to Card Members, merchants and commercial clients ("Customers") around the world. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex's reputation for trust, security and service.

The Servicing Professional is a critical role in our contact center, providing the world's best customer experience every day.

What would you do every day as a Servicing Professional?

• Consistently deliver extraordinary service in a fast-paced, structured, customer care environment.
• Consult with Customers to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership/American Express products as applicable.
• Address customer inquiries and issues in a timely and accurate fashion.
• Analyze customer information and make sound decisions while maintaining high customer satisfaction.
• Indulge in recognizing our Customers as individuals through unexpected relevant recommendations of product offers and benefits that deepen customer engagement.
• Analyze customer accounts and make sound business decisions while maintaining high customer satisfaction.
• Develop key consulting skills, including building a human connection with customers, through care and empathy, understanding customer needs, handling objections and providing solutions.
• Meet and exceed performance goals that include customer satisfaction, sales, collections, call handling time, schedule adherence and compliance regulations while adhering to established procedures and standards as updated by the business from time to time, as well as adhering to all applicable American Express policies.

Minimum Qualifications:

• Computer literate, able to navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
• Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Customer's communication style
• Resilience needed to efficiently manage a steady stream of Customer inquiries, while balancing performance to meet a variety of metrics as set down and updated by the business from time to time
• Passion to serve, recommending products or solutions tailored to each Customer
• A problem-solver to efficiently evaluate Customer issues and offer the best inventive solutions with a view to resolving on the first contact
• Proven analytical skills to analyze account data and make sound business decisions
• A capacity to learn, willingness to try new things, ability to incorporate feedback and resilience through change and difficult situations
• Flexibility to handle a variation of Customer questions and/or issues
• High level of integrity to work with Customer information while adhering to all Quality, Regulatory and Compliance guidelines

Preferred Qualifications:

• Customer service experience, ideally in a contact center environment

Additional Requirements:

• The Company works 24*7 and as such our colleagues work in shifts to provide coverage to Customers at all times. Flexibility to work in different shifts at any time, including weekends as per business needs (dependent on operational hours) is an additional requirement
• Hybrid Environment- Need to be able to work in the office a minimum of 3 days a week, the same is subject to change as per business requirements and Company policy

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

• Work From Home Requirements:

• Must have at least 25 MBPS internet connection plan / speed

• Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).

RESPONSIBILITIES

• Assist in handling clients' concerns
• Appropriately and timely coordinate and relay clients' concerns and inquiries
• Assess clients' concerns by getting data and information from concerned departments
• Consistently follow-up on the progress of clients' concerns and requests
• Recommend viable solutions based on the data gathered

QUALIFICATIONS

• Graduate of any four (4) year degree course (preferably Business and Hospitality related course)
• Minimum of 1 year relevant experience in customer service of a real estate company or in a BPO industry
• Has a good customer relations skills, friendly demeanor, can-do attitude, and willingness to help at all times
• Can handle work pressure and has good temper in handling different types of customer
• Has a postive attitude and project professionalism at all times
• Adept in MS Office Application, familiar on PIVOT table an advantage
• Has excellent negotiation and customer service skills

Employer Brand

Vision & Mission

We shall be the best provider of residential communities designed to create quality lifestyle responsive to the changing needs and preferences of the market we serve.

In so doing, we are committed:

• To ensure customer satisfaction
• To achieve a sustainable growth on our shareholders investment
• To maintain a mutually beneficial relationship with our partners in the business
• To care for the environment we work in
• To promote the growth of our people
• While building an organization that espouses Integrity, Excellence and Interdependence

The DMCI Creed

We Believe

That construction is a noble profession whose activities are vital to economic development and national progress,

That a contractor's primary responsibility to his client is to give his best in faithful compliance with their agreement;

That labor and capital should cooperate with one another so that labor may live with dignity and capital may find its just rewards;

That the ill-gotten violates business ethics and the ill-conceived wreaks havoc on the public good;

That the ultimate objectives are to serve not only man but humankind; and to build not only an enterprise but an institution that will serve society.

Why Work With Us?

At APEC Homes, we're more than just a real estate company; we're a family committed to building quality communities. We believe in taking care of our employees, which is why we offer a comprehensive benefits package designed to support you and your family.

Financial & Health Support:

• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
• Health Card after 6 months
• Performance Bonuses
• Salary Loan and Emergency Loan

Growth & Development:

• Regularization after 6 months
• Trainings and Seminars
• Incentive Leave

Exclusive Employee Perks:

• Employee Housing Discount
• Education Assistance
• Wedding Gift
• Company Activities and Team-building events

We seek for a dedicated Customer Care Specialist to join our team. You will be the first point of contact for our valued clients, ensuring they have a positive and efficient experience.

What You'll Do:

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Proactively reach out to customers to provide updates on accounts, address any concerns, and gather valuable feedback on their experiences.
• Document all customer interactions thoroughly in the CRM system, including details of inquiries, resolutions, and any required follow-up actions.
• Collaborate effectively with other departments like sales and property management to ensure seamless resolution of customer issues and timely delivery of solutions.
• Analyze customer feedback to identify trends or recurring issues, proactively addressing potential areas for improvement in products, services, or processes.

Who We're Looking For:

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of customer service experience (experience in the real estate industry is a strong plus).
• Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.
• Ability to prioritize multiple tasks, work independently, and meet deadlines in a fast-paced environment.
• Proficient in Microsoft Office Suite and a CRM system is a plus.
• Possesses utmost professionalism and integrity

Ready to build your career with us? Click "APPLY NOW" and upload your updated resume to get started. Should you have further inquiries, you can contact

Customer Care Professional - US Servicing
#4th in Great Place to Work's Best Company To Work For 2025
#10th in Fortune Magazine's 2025 World's Most Admired Companies
#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
#Top GBS Employers for the Philippines by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared 

values

and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As a brand built on going 

above and beyond

to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day– from curating a unique travel or lifestyle experience to helping them with their everyday needs. 

And,

you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. 

Find your place in service on #TeamAmex.

**How will you make an impact 

in

this role?**

American Express delivers extraordinary customer care to Card Members, merchants and commercial clients ("Customers") around the world. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex's reputation for trust, security and service.

The Servicing Professional is a critical role in our contact center, providing the world's best customer experience every day.

What would you do every day as a Servicing Professional?

• Consistently deliver extraordinary service in a fast-paced, structured, customer care environment.
• Consult with Customers to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership/American Express products as applicable.
• Address customer inquiries and issues in a timely and accurate fashion.
• Analyze customer information and make sound decisions while maintaining high customer satisfaction.
• Indulge in recognizing our Customers as individuals through unexpected relevant recommendations of product offers and benefits that deepen customer engagement.
• Analyze customer accounts and make sound business decisions while maintaining high customer satisfaction.
• Develop key consulting skills, including building a human connection with customers, through care and empathy, understanding customer needs, handling objections and providing solutions.
• Meet and exceed performance goals that include customer satisfaction, sales, collections, call handling time, schedule adherence and compliance regulations while adhering to established procedures and standards as updated by the business from time to time, as well as adhering to all applicable American Express policies.

Minimum Qualifications:

• Computer literate, able to navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
• Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Customer's communication style
• Resilience needed to efficiently manage a steady stream of Customer inquiries, while balancing performance to meet a variety of metrics as set down and updated by the business from time to time
• Passion to serve, recommending products or solutions tailored to each Customer
• A problem-solver to efficiently evaluate Customer issues and offer the best inventive solutions with a view to resolving on the first contact
• Proven analytical skills to analyze account data and make sound business decisions
• A capacity to learn, willingness to try new things, ability to incorporate feedback and resilience through change and difficult situations
• Flexibility to handle a variation of Customer questions and/or issues
• High level of integrity to work with Customer information while adhering to all Quality, Regulatory and Compliance guidelines

Preferred Qualifications:

• Customer service experience, ideally in a contact center environment

Additional Requirements:

• The Company works 24*7 and as such our colleagues work in shifts to provide coverage to Customers at all times. Flexibility to work in different shifts at any time, including weekends as per business needs (dependent on operational hours) is an additional requirement
• Hybrid Environment- Need to be able to work in the office a minimum of 3 days a week, the same is subject to change as per business requirements and Company policy

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
• Work From Home Requirements:
• Must have at least 25 MBPS internet connection plan / speed
• Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**To 

know

more about our recruitment process, you may watch this short video –

What to Expect: Recruitment at American Express**

Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.

If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).