126 Teleperformance jobs in Manila

**About QuadX**

Launched in 2015, QuadX is the leading Experience Innovator in the country, specializing in cross-border digital logistics and e-commerce payment processing. QuadX is the company behind the following digital platforms: ShippingCart (cross-border shipping service for products from the US and UK to the PH and Malaysia), Gogo Xpress (online payment and delivery tool for social sellers), and XPay (upcoming e-payment solutions).

QuadX is driven to make ecommerce and business building as simple as clicking a trackpad. To make shopping less about lines and more about enjoying. To take the anxiety out of payment and delivery and make the world both marketplace and playground. We reinvent experiences and open new doors. And we invest in the data and technology to power that vision.

Here at QuadX, we’re exposing casual sellers to bigger audiences. We’re giving tools for the Social Seller to transform her hobby into a business, his passion into enterprise. We’re giving every Filipino a chance to seize a share of the future.

We are QuadX. And we’re in the business of building Futurepreneurs.

**About the Role**

QuadX’s Customer Care Team works to delight customers and contribute to QuadX’s mission. We are seeking an experienced Customer Care Officer to join our Customer Care Team based in Makati City to be a solution specialist of our customers. He or she will be responsible for managing and resolving customer queries and concerns in a timely manner.

**What You’ll Do**
- Perform proactive calls to resolve issues more efficiently
- Participate in team or departmental projects to improve overall customer experience & team/departmental SLAs; others as assigned by immediate superior

**What You’ll Need**
- College graduate of any course
- At least 2 years - experience handling similar work in a fast moving and service driven environment
- Tech savvy and very proficient in Microsoft Office
- Very good communication skills (written or oral); Excellent English communication skills for GGX
- Very good comprehension, troubleshooting and analytical skills; with very strong EQ
- Willing to be assigned in morning shift up to 9pm and on weekends
- Experience in Logistics or call center in similar mode of operation is required

**About the Team**

QuadX Customer Care Team is the customer service function in QuadX dedicated to handle and resolve customer concerns. We serve as the mediators between the customers and different QuadX functions and partners. We work to delight customers and contribute to QuadX’s mission.
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We care about and protect your personal information. Learn more about QuadX's Privacy Policy here.

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Customer Care Collections Associate to join our team in Manila, National Capital Region (PH-00), Philippines (PH).
"""In these roles you will be responsible for:
- Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
- Ensuring customer satisfaction and strive to meet service standards. - A typical day will likely involve fielding between 75 to 100 calls. - Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
Required Skills for this role include:
- At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
- At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. - 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. - 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
- An education level of at least a high school diploma or GED Preferences.
Preferred Skills include:
- Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims"""
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

"In these roles you will be responsible for:
- Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
- Ensuring customer satisfaction and strive to meet service standards. - A typical day will likely involve fielding between 75 to 100 calls. - Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
Required Skills for this role include:
- At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
- At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. - 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. - 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
- An education level of at least a high school diploma or GED Preferences.
Preferred Skills include:
- Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims"

"In these roles you will be responsible for:
- Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
- Ensuring customer satisfaction and strive to meet service standards. - A typical day will likely involve fielding between 75 to 100 calls. - Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
Required Skills for this role include:
- At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
- At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. - 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. - 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
- An education level of at least a high school diploma or GED Preferences.
Preferred Skills include:
- Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims"

"""In these roles you will be responsible for:
- Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
- Ensuring customer satisfaction and strive to meet service standards. - A typical day will likely involve fielding between 75 to 100 calls. - Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
Required Skills for this role include:
- At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
- At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. - 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. - 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
- An education level of at least a high school diploma or GED Preferences.
Preferred Skills include:
- Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims"""

Customer Care Coordinator, APAC
Job Description
**Customer Care Coordinator, APAC**
Hybrid- Ortigas, Pasig City
**What is the Job all about?**
Are you interested in joining us as a Customer Care Coordinator for the APAC region?
In this role, you will play a key part in ensuring the quality of our local complaint handling process. This includes actively participating in resolving customer complaints and driving continuous improvement initiatives to enhance the overall customer experience.
You will report directly to the Customer Service & Sales Center (CSSC) Supervisor and be based in Ortigas, Pasig City.
**Your main responsibilities:**
+ Handle complex customer complaints using systems such as SAP CRM, QIP, FSCM, and MyGrundfos.
+ Coordinate and resolve complaints in collaboration with cross-functional teams including Production, Quality, Logistics, Service, and Finance.
+ Communicate effectively with customers to ensure timely and satisfactory resolution of issues.
+ Analyze complaint data to identify trends and root causes and recommend actions for continuous improvement of the customer experience.
+ Request and follow up on necessary documentation such as orders, credit notes, and direct debits using standardized forms.
+ Create return permits and notifications as part of the complaint resolution process.
+ Promote process understanding and adoption within the Customer Service & Sales Center (CSSC).
+ Escalate process or tool-related issues to the Business Process Owner for resolution.
+ Support the Business Process Owner and Division COMEX in identifying and implementing process improvements.
+ Assist with other cluster support functions as needed.
+ Participate in ad hoc tasks and projects as assigned by the Line Manager.
**Your Background:**
+ Bachelor's degree or equivalent, preferably in Business Administration, Engineering, or a related field.
+ Strong working knowledge of SAP systems, including ERP, CRM, and BW.
+ Proficient in Microsoft Office applications.
+ Excellent IT skills and ability to quickly adapt to new tools and systems.
+ Strong English communication skills, both written and verbal.
+ Prior experience working in an international matrix organization is highly desirable.
**Competencies:**
+ Service-oriented mindset with a strong understanding of customer needs.
+ Quality-focused, with a solid grasp of continuous improvement principles.
+ Committed, driven, and ambitious, with excellent interpersonal skills.
+ Strong cross-functional collaboration abilities and an end-to-end process perspective.
+ Effective communicator with the ability to train others and facilitate process adoption.
+ Comfortable working in a dynamic and fast-paced environment.
+ Proactive, positive, and adaptable with a can-do attitude.
+ Familiarity with Grundfos products is a plus.
**What's in it for you?**
**Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment** guided bysix core values ( **.**
+ Development opportunities in an international environment
+ People- and value-focused organization culture
+ Social- team and sport events
+ Training opportunities
**Do you want to learn more?**
If this job sounds appealing, please send your resume and cover letter by clicking "Apply".
To dig deeper into the Grundfos universe, follow us onLinkedIn ( orYoutube ( , and to get to know some of your future colleagues and why they love working at Grundfos, check outMeet our people ( look forward to hearing from you.**
Information at a Glance
**Job details**
Workplace: Hybrid (office and home-working)
Job Location: Pasig City, National Capital Region, Philippines
Contract Type: Full-Time
Employment Type: Regular

It's fun to work in a company where people truly BELIEVE in what they're doing!- We're committed to bringing passion and customer focus to the business._

Customer Care Specialist I

ABOUT AVID

Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.

To learn how Avid powers greater creators or for more information, visit


JOB SUMMARY

Avid’s LRE team is responsible for helping customers worldwide resolve issues regarding Avid licensing, registration, and entitlement. Avid has a product range from low-end host based to high-end infrastructure solutions, including dedicated mixing surfaces, video editing, music production, post-production, and broadcast news. This broad range of products include sophisticated licensing and management tools.

Working in association with our Technical Support and Webstore Support teams, this individual will be responsible for ensuring consistency of support standards throughout our swimlanes’ customer base.

The Avid LRE customer specialist will be reporting to a Sr. Team Leader in the Global Customer Care team.

RESPONSIBILITIES AND DUTIES- Provide support on activation, registration, licensing administration services to Avid end users and administrators using a wide variety of complex licensing and product management tools across all Avid product lines- Document customer cases thoroughly and accurately in Avid’s case management system- Responsible for triaging customer calls from key account, Tier 1 and 2 end users; creating cases and re-routing them to appropriate queues- Troubleshoot basic technical support issues caused by licensing and activation-
- Resolve customer issues efficiently and in accordance with established standards defined by customer eligibility- Own and manage customer LRE cases from beginning to end, maintaining customer communication in accordance with case handling standards- Interface with other internal groups as needed to resolve customer issues, especially Webstore and Technical Support- Categorize cases appropriately regarding escalation criteria- Provide licensing management services such as activation, deactivation, and transfer of ownership- Answer questions about products, entitlements, warranties, or terms of sale as needed- Share feature requests and effective workarounds with team members- Alert appropriate colleagues to any emerging field failure trends- Assist with creation of knowledgebase content for LRE support- Escalate cases when required- Stay current with product compatibility requirements and provide information to customers- Ensure customer satisfaction and provide professional customer support- Respond to customer queries in a timely and accurate manner, via web-based submissions, chat and/or phone interactions

SKILLS
- You will own customer issues from start to finish
- You have excellent attention to detail
- You understand the basics of software license management
- Sometimes you will not know the right answer, but you are the kind of person who is always up for a challenge
- You will rely on your resources and your team and quickly research a response
- You can multi-task, prioritize and manage your time effectively
- You must exhibit patience when handling tough customers and/or cases
- You must possess the ability to ask direct and relevant questions to identify the underlying cause; Displays accuracy and efficiency in all aspects of the role are detail oriented.
- You can quickly identify pain points and understand trigger statements
- You must know when to escalate and report
- You have strong interpersonal and team working skills, able to communicate successfully with a wide variety of people across all levels and functions- You are willing to learn constantly, seek and give advice, share knowledge with others.- You are searching for solutions actively and taking ownership of tasks- The capacity to think critically and be self-monitoring (making self-corrective improvements in performance, organization) is also essential to this job

QUALIFICATIONS- A minimum of 1-2 years proven experience as a Customer Support agent is required- Strong computer skills required, must be comfortable with technology- Knowledge of remote desktop tools is a must- Basic troubleshooting skills required- Above average skills in MS Office required- Fluency in English required (both in written and verbal)- Some college education is required (undergraduate of at least 2 years)- Willingness to work on shifting schedule required- Excellent communication and problem-solving skills required- Experience using helpdesk software and remote support tools a plus- Helpdesk Support experience is preferred
- Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environme

Takes escalated calls from providers/callers. Develops tactical and operational plans to achieve key milestones in the project.
May coach and mentor less experienced team members.
Assists in preparing SOP for new process. Ensures accurate and timely processing of transactions to meet or exceed client service level agreements.Identifies and resolves issues around nonstandard pending transactions.
Skills Required
Solid computer skills.
Strong communication skills. Strong customer service skills.Strong attention to detail, time management and organizational skills.

Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a **Specialist II, Global Customer Care,** you will be responsible for the timely and accurate handling of orders and customer issues. You will ensure and maintain a high level of customer service by taking ownership of customer inquiries and handling pre- and post-order-related requests.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!
**In This Role, Your Responsibilities Will Be:**
+ Monitor incoming emails in common mailboxes and acknowledge receipt of customer emails and purchase orders.
+ Allocate requests, orders, and inquiries to the appropriate individuals within the team.
+ Act as a liaison between customers and other functional groups to complete requests in Engineering, Trade Compliance, Quality, Planning, Product Marketing, Pricing, Finance, Sales, Shipping, Production, and Logistics.
+ Provide general account, product, and order information and recommend product alternates and substitutions to customers.
+ Screens parties involved indicated on the Transaction Screening Form and monitors Denied Party list thru Amber Road
+ Reviews completeness of PO requirements
+ Coordinates with Traffic and Compliance for Harmonized Codes/Country of Origin and for additional review of parties with hits in Amber Road.
+ Coordinates with the shipping coordinator for the shipment
+ Files Electronic Export Information with US Government's AES (if applicable)
+ Process shipping and billing disputes, request credit and other billing adjustments, and provide requested documentation to customers.
+ Collaborate with the team and other functional groups for process improvements, best practices, lessons learned, and process and product updates.
**Who You Are:**
You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You are proactive and highly innovative in approaching problem-solving. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.
**For This Role, You Will Need:**
+ Bachelor's degree in any 4-year course.
+ 2.5 years of relevant experience in customer service, preferably with a business-to-business background.
+ Specific knowledge of Business System tools such as Oracle, CRM Fusion, and Genesys Purecloud.
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
#LI Hybrid
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.