5 Team Leadership jobs in Manila

The role is responsible for the design and implementation of programs that aims to develop expertise and excellence in Youth Leadership.

Leadership Program Design

• Collaborate with stakeholders to specify the goals of the youth leadership programs and lead program designs.
• Lead the team in creating the training plans, modules, and various features of the program.
• Lead in determining best tools to deliver coaching, mentoring, training, and assessment processes
• Develop a pool of training providers, consultants, academic institutions, and private companies who can provide resources and enhance program outcomes.
• Collaborates with other internal units, Ayala Group Business Units, and other private sector entities for the successful implementation of programs.

Leadership Alumni Engagement

• Develop robust alumni engagement programs and processes, including mentoring and participation in AFI volunteerism programs

Leadership Program, Management, Administration, and Governance

• Leads annual planning and goal setting activities for the program
• Plans, prepares, submits, and manages annual program budget
• Sets timelines and milestones of the program and recalibrates as necessary.
• Lead the development of relevant program writeups, narratives, and resource materials
• Collaborate with the Strategy & Impact Team to determine the overall effectiveness of leadership programs. Oversee the program's feedback gathering, monitoring, and long-term impact indicators.
• Lead coordination with the Marketing and External Relations Division to identify and generate funding and/or resource opportunities for program activities, to include development of grant and other fundraising proposals.

Development Programs Division Cross-Program Integration

• Provide technical advice and serve as a resource expert for other livelihood, leadership, and skill development programs
• Participate in brainstorming and design of other programs within the Division, especially those in the Community Development pillar
• Participate in Development Programs Division-wide activities (e.g. monthly on-site catchup session, etc.)

Other Duties

• Participate as a member of the AFI Grant-Writing Committee
• Represent AFI in internal and external meetings as required

Job Description

We are seeking a Customer Service Representative to assist customers with their inquiries via calls, chat, and emails, encompassing generic queries, account/application status, and insurance-related concerns. The ideal candidate will demonstrate ownership, providing timely resolutions while ensuring consistent, courteous, and efficient service according to quality monitoring guidelines. Liaison with onshore departments may be necessary to relay messages to customers as requested.

Responsibilities

• Assist customers with their queries via calls chat and emails pertaining to generic queries, account / application status and status on Insurance related queries.
• Demonstrate ownership and provide timely resolutions to inquiries and requests
• Liaise with onshore departments to pass on messages to the customers as requested
• Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines
• Attain team productivity goals without compromising accuracy, service, or the privacy of customers
• Manage daily work activity and take action as appropriate to meet customer service metrics

Qualifications

• Basic knowledge of computers
• Knowledge of key parts of the computer and rebooting the system
• Preferably good typing speed and accurate system updating
• Phone call/master handling skills
• Keyboarding skills/typing speed (at least 30 wpm)
• Strong verbal communication skills (Overall B1 - CEF)
• Possesses good problem-solving skills (should pass critical thinking assessment)
• Ability to work independently and in a team environment
• Detail oriented with excellent follow-up skills
• Maintains effectiveness despite changes to situations, tasks, responsibilities, and people
• Sets own high standards of performance
• High tolerance for stress
• Proven record of dependability
• Comfortable with navigating and communicating instructions to access multiple computer applications
• Must be able to learn and retain a large amount of technical information in a relatively short period of time
• Must be receptive to detailed and frequent performance feedback
• Generally likeable demeanor and customer centric approach
• Knowledge about US Life Insurance processes and other line of businesses is a plus
• Knowledge about US culture
• Knowledge on quality procedures
• Completed at least 2 years in College
• At least 1 year prior customer service experience

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Position description

Position Leadership Development Coordinator

Rank Senior Associate

Division Core Business Services

Office Virtual Talent Hub

Reports to Leadership Development Leader

Date issued August 2025

Overall position purpose

The purpose of this role is to support the Talent Development Team with the effective coordination of Leadership Development projects, programs and initiatives.

You will play a role in the organisation, coordination, responding, reporting and deployment of Leadership Development initiatives. Including creating resources and reports to support project initiatives, responding to stakeholder requests and supporting deployment of Leadership Development Programs.

The role will work closely with the Leadership Development Team, key stakeholders including senior leadership, talent development and wider talent teams.

Major responsibilities/duties

• Supporting Leadership Development projects and initiatives with effective coordination.
• Creating resources, documents and reports.
• Track and communicate project milestones and timelines.
• Liaising with relevant stakeholders.
• Assist with the production/formatting of learning and project resources and reports.
• Collating and reporting on program and project data, including eliciting insights.
• Support the deployment and coordination of Leadership Development programs, including all associated program logistics, participant management, facilitation management, reporting etc.
• Attend and contribute to project/initiative meetings as required.
• Field and respond to participant enquiries received in Team mailboxes.
• Field and respond to enquiries regarding Leadership Development Projects and initiatives.
• Maintaining learning management System as required.
• Supporting the monthly finance process.

Objectives/measures

The key performance measures include:

• Delivery on project objectives and timelines
• Learner engagement scores
• Completion rates
• Feedback scores
• Learner knowledge retention
• Learner satisfaction scores
• Accessibility of programs
• Client satisfaction and participant experience
• Additional activities and learning and development objectives should be set and reviewed with your Counsellor on a cycle basis as per LEAD

Day to day challenges

You will require the ability to manage competing demands, whilst ensuring program/project timelines remain on track. You will need to remain agile and adapt to changing requests, multiple stakeholders and last-minute requests for updates.

Qualifications, knowledge & experience

• Strong project management and time management skills
• Advanced Microsoft skills
• Relevant administrative and customer/client service experience
• Organizational and coordination skills
• Strong attention to detail and follow-up skills
• Ability to build, develop and positively influence stakeholder relationships
• Proactive approach to work
• Effective oral and written communication
• Ability to manage work and programs according to budgets and timelines
• Flexible and adaptable to change
• Strong team worker, with enthusiastic, can-do approach, with ability to coordinate and work as 'one team'
• Some understanding of adult learning principles and organisational and development strategies that build workforce capacity and a culture of learning.
• Advanced Microsoft skills
• Strong interpersonal skills to develop and manage relationships with key internal and external stakeholders.

Expectations

The following EY firm wide role and expectations information apply to this role:

• LEAD CBS Global Rank Expectations at Senior Associate rank.

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