9,959 Customer Service Representative jobs in the Philippines

Responsible for responding to customer inquiries and complaints regarding Xerox's records, billings, contract renewals, and supply returns.  Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.

Major Responsibilities:

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Qualifications

• Fluent in English, both written & verbal
• Amenable to work pure work onsite in Mckinley Hills, Taguig City
• Amenable to work Night Shift / Graveyard Shift
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent communication skills, both verbal and written
• Excellent interpersonal
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in a fast pace, community environment
• Ability to look at situations from several points of view
• Persuasive with details and facts.
• High comfort level working in a diverse environment

Primary Skillset Needs

Minimum Requirements:

• Strong organizational, time management and follow up skills – ability to multitask.
• Ability to assess issues for swift problem resolution.
• Strong business acumen; knowledge of different market segments
• Excellent customer service, interpersonal and communications skills – fluent in English
• Ability to build and maintain relationships.
• Knowledge of the various Originations processes and procedures
• Strong analytical and presentation skills

Job Overview:

We are looking for highly motivated and customer-focused individuals to join our growing team as
Customer Service Representatives (CSR)
. This is an
on-site office role.

We're looking for
Customer Service Representatives
to join our team onsite. As a CSR, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service across various communication channels.

Key Responsibilities:

• Handle inbound and/or outbound calls, emails, or chats in a professional manner
• Provide accurate information, resolve customer concerns, and ensure high satisfaction
• Maintain a positive and empathetic attitude toward customers at all times
• Document all customer interactions in the system accurately and promptly
• Meet or exceed performance metrics such as quality scores, response time, and productivity targets
• Follow company procedures, policies, and scripting when handling different topics
• Collaborate with team leads, trainers, and quality teams for continuous improvement

Qualifications:

• At least
  Senior High School graduate or completed 2nd year in college
• Previous BPO or customer service experience
  is a plus, but not required
• Strong
  English communication skills
  – both verbal and written
• Willing to work
  onsite
  at our (City/Site) location
• Willing to work on shifting schedules, weekends, and holidays
• Basic computer navigation skills and the ability to type at least 30 wpm
• Customer-oriented with good problem-solving and multitasking abilities

What We Offer:

• Competitive salary package
• Performance-based incentives
• HMO coverage and government-mandated benefits
• Paid training
• Career development opportunities within a growing company
• Fun and supportive work environment

Apply today and start your career in the BPO industry with us

We are currently seeking enthusiastic and skilled Call Center Agents to join our expanding team in Makati, Metro Manila. We have immediate openings across various exciting campaigns, including:

• Appointment Setting:
   Engage with potential clients to schedule appointments for our sales teams.
• Sales:
   Drive revenue growth by effectively promoting our products and services.

We are particularly excited to announce openings for our ongoing Ramp Campaigns

• Ramp Campaigns:
   Join established and successful campaigns with existing processes and a supportive team, allowing you to quickly integrate and contribute to ongoing success.

Responsibilities may include (depending on the campaign):

• Answering inbound calls and assisting customers with inquiries, issues, and requests.
• Making outbound calls to potential clients for appointment setting or sales purposes.
• Providing accurate information about products and services.
• Troubleshooting customer issues and finding effective solutions.
• Meeting and exceeding performance targets related to call handling, sales, or appointment setting.
• Maintaining accurate records of customer interactions and transactions.
• Following established procedures and guidelines.

Qualifications:

• At least 
  6 months of proven experience
   in a call center environment.
• Excellent communication skills, both verbal and written, in English.
• Proficiency in basic computer applications.
• Ability to work well independently and as part of a team.
• Must be willing to work in our Makati office.
• Must be able to start ASAP.

WE ARE HIRING VIRTUAL PROCESS (NON VOICE E-COMMERCE ACCOUNT)

Minimum Qualifications:

● high school graduate must have atleast 6mos BPO experience

● Above average English communication skills

● ATLEAST 6MOS BPO EXPERIENCE

FOR NO BPO EXPERIENCE

• Associate/Vocational/ College Graduate

• EXPRO 345 (CSR/TELESALES)

• ADAPTER (CFE/SALES CUSTOMER SERVICE)

● Must be willing to work on shifting schedules, holidays, and weekends - Critical working days

Work Type: Non Voice 80%- 20% Voice

Work Schedule: SHIFTING SCHED

Work Arrangement: WORK ONSITE

Reporting Site: PASIG CITY

Salary Package: UP TO 23,000 all in package PLUS PERFORMANCE INCENTIVES AND HMO plus 25,000 sign on bonus

• Must have a Desktop or Laptop for-virtual hiring process

If you interested kindly PM me or message me on Viber at Thanks

1. College Graduate of any course.

2. Preferably with experience in BPO and customer support.

3. With good communication skills.

4. Computer literate

5. Willing to be assigned in Bridgetown Ugong Pasig City

Job Type: Full-time

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise

Work Location: In person

Work Setup:

• Full time
• Night shift
• On site in BGC

We are seeking a detail-oriented and experienced Customer Service Representative for a Healthcare account to join our team as a Payor Enrollment Specialist. The ideal candidate will be responsible for the timely and accurate completion of enrollment tasks, demonstrating a strong commitment to quality, efficiency, and meeting key performance goals within a fast-paced environment.

The Payor Enrollment Specialist will handle daily tasks including managing credentialing processes, developing and maintaining relationships with insurance payors, overseeing employee benefits transactions, and providing excellent customer service. The specialist will address inquiries related to payor enrollment and ensure compliance with relevant policies and regulations.

What You'll Do

• Process payor enrollment applications for healthcare providers
• Ensure accuracy and compliance while meeting client deadlines
• Work directly with major U.S. insurance companies (Cigna, Aetna, UnitedHealthcare, Blue Cross Blue Shield, and more)
• Manage Medicaid/Medicare and Commercial (Medical or Behavioral Health) enrollments
• Maintain up-to-date records and ensure all files meet quality and SLA standards
• Collaborate with teammates to improve processes and enhance efficiency

What We're Looking For

You're a strong fit if you're:

• Detail-Oriented: A strong commitment to accuracy and driving improvements through detailed process analysis.
• Proactive : A hands-on mentality is essential, requiring tactical execution for short-term goals as well as strategic thinking for long-term improvements.
• Collaborative: You thrive in a team environment and excel at working with others to achieve shared objectives.
• Growth-Minded: Eager to learn and grow within the role, successfully taking on new challenges and responsibilities.

Qualifications:

• At least 3 years of CSR experience in healthcare or insurance
• Strong communication skills
• Team player with attention to detail

Job Types: Full-time, Permanent

Pay: Php30, Php55,000.00 per month

Benefits:

• Health insurance

Application Question(s):

• Are you amenable to work night shift?
• Are you amenable to work on site in BGC?

Experience:

• CSR (Healthcare): 3 years (Preferred)

Work Location: In person