2,432 Sitel jobs in the Philippines
Help Desk Representative
NCR Atleos
Posted 21 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
0
I.T Help Desk (Dayshift)
Cebu, Cebu
Tuburan Global Support BPO Incorporated
Posted 6 days ago
Job Viewed
Job Description
IT Help Desk Support (Day Shift) – Cebu City
We’re Hiring! br>Join our growing team at TGS as an IT Help Desk Support Specialist and be part of a company that values innovation, learning, and people-first support. This is a day shift role based in Cebu City.
Role Overview
The IT Help Desk Support Specialist plays a key role in delivering technical assistance, managing user accounts, and maintaining systems across our Microsoft 365 environment. You’ll provide hands-on support to end users, handle onboarding/offboarding, and ensure our IT assets and tools are well-managed and documented. < r>
Key Responsibilities
End User Support
Provide day-to-day support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Office apps).
Troubleshoot and resolve issues on Windows 10/11 and macOS systems.
Manage support tickets via Jira Service Desk.
Escalate and follow up on complex issues with users.
Microsoft 365 Administration
Assist in managing Microsoft 365 Admin Center and Entra ID (Exchange, SharePoint, Teams, OneDrive).
Support basic Intune and MDM-related tasks (e.g., device registration, policy syncing).
Onboarding & Offboarding
Set up new user accounts, licenses, shared resources, and access configurations.
Securely decommission access and archive data for offboarding.
Asset & Application Support
Support software installations, updates, and SaaS tool access.
Maintain IT asset inventory and assist in hardware allocation.
Documentation & Innovation
Contribute to internal knowledge bases and create clear documentation.
Provide insights to enhance IT processes and reduce recurring issues.
Qualifications
1–2 years in an IT support or system administration role. < r>
Proficiency in Microsoft 365 Admin Center, Teams, SharePoint, and Exchange Online.
Strong familiarity with both Windows and macOS operating systems.
Experience using Jira Service Desk or other ITSM tools.
Understanding of cloud-first environments and SaaS platforms.
Preferred Qualifications (Not Required but a Plus)
Exposure to Microsoft Intune or MDM tools (Jamf, etc.).
Microsoft 365 certifications (e.g., MS-900, MD-102) or willingness to obtain.
Skills & Attributes
Positive, helpful, and solutions-focused mindset.
Strong communication skills with both technical and non-technical users.
Excellent organizational and time-management abilities.
A passion for continuous learning and exploring new technologies.
Self-starter who can work independently and prioritize effectively.
Location: Cebu City
Schedule: Day Shift
We’re Hiring! br>Join our growing team at TGS as an IT Help Desk Support Specialist and be part of a company that values innovation, learning, and people-first support. This is a day shift role based in Cebu City.
Role Overview
The IT Help Desk Support Specialist plays a key role in delivering technical assistance, managing user accounts, and maintaining systems across our Microsoft 365 environment. You’ll provide hands-on support to end users, handle onboarding/offboarding, and ensure our IT assets and tools are well-managed and documented. < r>
Key Responsibilities
End User Support
Provide day-to-day support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Office apps).
Troubleshoot and resolve issues on Windows 10/11 and macOS systems.
Manage support tickets via Jira Service Desk.
Escalate and follow up on complex issues with users.
Microsoft 365 Administration
Assist in managing Microsoft 365 Admin Center and Entra ID (Exchange, SharePoint, Teams, OneDrive).
Support basic Intune and MDM-related tasks (e.g., device registration, policy syncing).
Onboarding & Offboarding
Set up new user accounts, licenses, shared resources, and access configurations.
Securely decommission access and archive data for offboarding.
Asset & Application Support
Support software installations, updates, and SaaS tool access.
Maintain IT asset inventory and assist in hardware allocation.
Documentation & Innovation
Contribute to internal knowledge bases and create clear documentation.
Provide insights to enhance IT processes and reduce recurring issues.
Qualifications
1–2 years in an IT support or system administration role. < r>
Proficiency in Microsoft 365 Admin Center, Teams, SharePoint, and Exchange Online.
Strong familiarity with both Windows and macOS operating systems.
Experience using Jira Service Desk or other ITSM tools.
Understanding of cloud-first environments and SaaS platforms.
Preferred Qualifications (Not Required but a Plus)
Exposure to Microsoft Intune or MDM tools (Jamf, etc.).
Microsoft 365 certifications (e.g., MS-900, MD-102) or willingness to obtain.
Skills & Attributes
Positive, helpful, and solutions-focused mindset.
Strong communication skills with both technical and non-technical users.
Excellent organizational and time-management abilities.
A passion for continuous learning and exploring new technologies.
Self-starter who can work independently and prioritize effectively.
Location: Cebu City
Schedule: Day Shift
This advertiser has chosen not to accept applicants from your region.
1
Help Desk Support - /BPO
Marikina, National Capital Region
Orbit Teleservice NCR
Posted 14 days ago
Job Viewed
Job Description
One-day hiring process! Earn up to 33k monthly!
br>For regular employees, we offer an industry-leading benefits package that includes:
Competitive Salary
Opportunity for rapid career growth for Top Performers
HMO with 2 free beneficiaries on Day One
Shift Schedule (Day shift/Mid shift/Night shift)
Pioneer, Non-voice, and Easy Accounts Available
Free Coffee and Biscuits in the office
Retirement/Life Insurance for Qualified Staff
Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
We are currently hiring for the following accounts
Customer Service
Technical Support
Travel Account
Hotel Reservation Account
Healthcare Account
Financial
Telco Nonvoice
Food Delivery Account
Click Apply Now to start your application
br>For regular employees, we offer an industry-leading benefits package that includes:
Competitive Salary
Opportunity for rapid career growth for Top Performers
HMO with 2 free beneficiaries on Day One
Shift Schedule (Day shift/Mid shift/Night shift)
Pioneer, Non-voice, and Easy Accounts Available
Free Coffee and Biscuits in the office
Retirement/Life Insurance for Qualified Staff
Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
We are currently hiring for the following accounts
Customer Service
Technical Support
Travel Account
Hotel Reservation Account
Healthcare Account
Financial
Telco Nonvoice
Food Delivery Account
Click Apply Now to start your application
This advertiser has chosen not to accept applicants from your region.
2
Help Desk Support - BPO
Mandaluyong, National Capital Region
Orbit Teleservice NCR
Posted 15 days ago
Job Viewed
Job Description
WANT TO GET HIRED ASAP? GRAB OUR JOBS TODAY AND BE PRIORITIZED DURING THE PROCESS. LEARN MORE ABOUT OUR JOB VACANCIES BELOW.
We are continuously looking for top talents to join our team as Data Encoder | NON-VOICE AGENT | CSR. We achieve stability in our organization by treating our employees the same way we treat our valued clients, with utmost care. br>List of vacancies we have for you:
• Customer Service Representative < r>• Technical Support Representative < r>• Sales Representative < r>• Travel Associate < r>• Healthcare Specialist < r>• Financial Associate < r>• Telemarketer < r>• Non-Voice Agent (limited slots) < r>Qualifications:
• Amenable to working onsite(office-based) < r>• Filipino Citizen, or hold relevant residence status < r>• 18 years old and above < r>• Completed High school (old or new curriculum) < r>• Good to excellent in verbal, listening, and communication skills. < r>• with BPO experience is a plus but NOT required < r>
Further details will be discussed during the interview. We have limited job offers available here! Grab our jobs today before it runs out!
APPLY NOW!
We are continuously looking for top talents to join our team as Data Encoder | NON-VOICE AGENT | CSR. We achieve stability in our organization by treating our employees the same way we treat our valued clients, with utmost care. br>List of vacancies we have for you:
• Customer Service Representative < r>• Technical Support Representative < r>• Sales Representative < r>• Travel Associate < r>• Healthcare Specialist < r>• Financial Associate < r>• Telemarketer < r>• Non-Voice Agent (limited slots) < r>Qualifications:
• Amenable to working onsite(office-based) < r>• Filipino Citizen, or hold relevant residence status < r>• 18 years old and above < r>• Completed High school (old or new curriculum) < r>• Good to excellent in verbal, listening, and communication skills. < r>• with BPO experience is a plus but NOT required < r>
Further details will be discussed during the interview. We have limited job offers available here! Grab our jobs today before it runs out!
APPLY NOW!
This advertiser has chosen not to accept applicants from your region.
3
IT Help Desk Technician (Remote)
Makati, National Capital Region
Intelligent Technical Solutions (ITS)
Posted 20 days ago
Job Viewed
Job Description
Start Date: January 2025
br>Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications
• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements
• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.
Benefits:
• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement
br>Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications
• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements
• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.
Benefits:
• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement
This advertiser has chosen not to accept applicants from your region.
4
Call Center Agent - Technical Support.
Sapient Global Services
Posted 20 days ago
Job Viewed
Job Description
Easy and Fast One-day hiring process and earn up to 28k monthly plus more benefits! We are looking for a Customer Service Representative - Tech Support Specialist in our Metro Manila Sites! This is a limited slot and urgent hiring, so don't miss this career opportunity. Apply now!
br>Responsibilities:
• Provide technical support and troubleshoot hardware, software, or network issues < r>• Assist customers with product setup, installation, and usage guidance < r>• Escalate complex technical problems to specialized teams when necessary < r>• Document customer interactions and solutions accurately in the system < r>• Meet performance goals for resolution time, customer satisfaction, and call quality < r>
Qualifications:
• High school diploma or equivalent < r>• Strong communication skills with a clear and patient approach < r>• Basic technical knowledge of hardware, software, or networking < r>• Computer literate with good troubleshooting and multitasking abilities < r>• Ability to assist customers effectively in a fast-paced, tech-driven environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Provide technical support and troubleshoot hardware, software, or network issues < r>• Assist customers with product setup, installation, and usage guidance < r>• Escalate complex technical problems to specialized teams when necessary < r>• Document customer interactions and solutions accurately in the system < r>• Meet performance goals for resolution time, customer satisfaction, and call quality < r>
Qualifications:
• High school diploma or equivalent < r>• Strong communication skills with a clear and patient approach < r>• Basic technical knowledge of hardware, software, or networking < r>• Computer literate with good troubleshooting and multitasking abilities < r>• Ability to assist customers effectively in a fast-paced, tech-driven environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
5
Technical Support
Mandaluyong, National Capital Region
Nityo Infotech
Posted 1 day ago
Job Viewed
Job Description
HIRING
TECHNICAL SUPPORT br>
Salary: up to 80,000
Location: Mandaluyong
Set up: Hybrid (2 days a week onsite)
Schedule: 8AM - 5PM (M-F)
QUALIFICATIONS:
A minimum of 3-5 years’ proficiency and actual experience in Backup administration, with familiarity with enterprise backup software such as Veritas NetBackup, Azure native, Windows native, or UNIX/Linux backup/archive tools, database and application backups, LAN-free solutions, disk-based, cloud blob-based and SaaS backups < r>Storage administration, with familiarity and understanding of SAN, SAN switches, and NAS technologies, including Dell EMC, HP SAN/NAS products, Brocade SAN switches and technologies such as snapshot, clones, data replication, SAN zoning and host connectivity.
Bachelor Graduate
TECHNICAL SUPPORT br>
Salary: up to 80,000
Location: Mandaluyong
Set up: Hybrid (2 days a week onsite)
Schedule: 8AM - 5PM (M-F)
QUALIFICATIONS:
A minimum of 3-5 years’ proficiency and actual experience in Backup administration, with familiarity with enterprise backup software such as Veritas NetBackup, Azure native, Windows native, or UNIX/Linux backup/archive tools, database and application backups, LAN-free solutions, disk-based, cloud blob-based and SaaS backups < r>Storage administration, with familiarity and understanding of SAN, SAN switches, and NAS technologies, including Dell EMC, HP SAN/NAS products, Brocade SAN switches and technologies such as snapshot, clones, data replication, SAN zoning and host connectivity.
Bachelor Graduate
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Sitel Jobs in Philippines !
6
Technical Support
Santo Tomas, Batangas
SABPPTECH SERVICES INCORPORATED
Posted 9 days ago
Job Viewed
Job Description
Key Responsibilities:
br>- Prepare and format sales proposals and quotations in Microsoft Excel based on client requirements.
- Coordinate with the sales and technical teams to ensure accurate and competitive offers.
- Respond to client inquiries and provide basic technical support when needed.
- Maintain a well-organized database of proposals and pricing templates.
- Assist in administrative support tasks related to technical sales.
Qualifications:
- Experience in creating sales proposals, costings, or quotations using Microsoft Excel.
- Graduate of Mechanical Engineering
- Strong Excel skills (formulas, formatting, tables, and layout).
- Attention to detail and accuracy in documentation.
- Good communication skills and client-focused mindset.
- Experience in a sales support or technical support role is a plus.
- Fresh graduates are welcome to apply.
br>- Prepare and format sales proposals and quotations in Microsoft Excel based on client requirements.
- Coordinate with the sales and technical teams to ensure accurate and competitive offers.
- Respond to client inquiries and provide basic technical support when needed.
- Maintain a well-organized database of proposals and pricing templates.
- Assist in administrative support tasks related to technical sales.
Qualifications:
- Experience in creating sales proposals, costings, or quotations using Microsoft Excel.
- Graduate of Mechanical Engineering
- Strong Excel skills (formulas, formatting, tables, and layout).
- Attention to detail and accuracy in documentation.
- Good communication skills and client-focused mindset.
- Experience in a sales support or technical support role is a plus.
- Fresh graduates are welcome to apply.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support
National Capital Region, National Capital Region
BCS System Technologies Inc.
Posted 20 days ago
Job Viewed
Job Description
- Bachelor's Degree in Information Technology
- Prior experience in Technical Support, Desktop support, or a similar role. br>- Identifying Hardware and Software solutions
- Troubleshooting Technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring Hardware and Software.
- Fresh graduates are welcome to apply!
- Prior experience in Technical Support, Desktop support, or a similar role. br>- Identifying Hardware and Software solutions
- Troubleshooting Technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring Hardware and Software.
- Fresh graduates are welcome to apply!
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Representative
Davao del Sur, Davao del Sur
OnseSource Global
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
● Provide onsite technical support for software, hardware, and basic networking issues br>within a fintech environment.
● Actively listen to users, identify root causes, and offer clear, specific solutions. < r>● Communicate technical information in a simple, easy-to-understand way across different < r>channels (call, chat, email).
● Use internal resources and documentation effectively for troubleshooting and user < r>guidance.
● Think critically and creatively when standard fixes don’t resolve the issue; escalate when
● Accurately document all interactions, troubleshooting steps, and outcomes, especially < r>when working on system transactions or account-related activities.
● Stay current with updates, tools, and support procedures to ensure efficient and modern < r>tech service delivery.
● Collaborate with cross-functional teams to resolve technical issues and improve the end- < r>user experience.
Qualifications:
● Minimum 3 years of technical support experience. < r>● Strong technical troubleshooting skills with experience resolving complex application or < r>user-facing technical issues across various tools and platforms.
● Excellent communication skills—clear, direct, and user-friendly.
financial tech systems.
● Fast learner with a proactive attitude toward continuous improvement and technology < r>updates.
● Ability to work both independently and within a team environment. < r>
Preferred (Not Required):
● Familiarity with fintech platforms or enterprise support environments. < r>● Experience with ticketing systems.
● Provide onsite technical support for software, hardware, and basic networking issues br>within a fintech environment.
● Actively listen to users, identify root causes, and offer clear, specific solutions. < r>● Communicate technical information in a simple, easy-to-understand way across different < r>channels (call, chat, email).
● Use internal resources and documentation effectively for troubleshooting and user < r>guidance.
● Think critically and creatively when standard fixes don’t resolve the issue; escalate when
● Accurately document all interactions, troubleshooting steps, and outcomes, especially < r>when working on system transactions or account-related activities.
● Stay current with updates, tools, and support procedures to ensure efficient and modern < r>tech service delivery.
● Collaborate with cross-functional teams to resolve technical issues and improve the end- < r>user experience.
Qualifications:
● Minimum 3 years of technical support experience. < r>● Strong technical troubleshooting skills with experience resolving complex application or < r>user-facing technical issues across various tools and platforms.
● Excellent communication skills—clear, direct, and user-friendly.
financial tech systems.
● Fast learner with a proactive attitude toward continuous improvement and technology < r>updates.
● Ability to work both independently and within a team environment. < r>
Preferred (Not Required):
● Familiarity with fintech platforms or enterprise support environments. < r>● Experience with ticketing systems.
This advertiser has chosen not to accept applicants from your region.
9