3,315 Sitel jobs in the Philippines
Help Desk Representative
NCR Atleos
Posted 19 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
0
I.T Help Desk (Dayshift)
Cebu, Cebu
Tuburan Global Support BPO Incorporated
Posted 4 days ago
Job Viewed
Job Description
IT Help Desk Support (Day Shift) – Cebu City
We’re Hiring! br>Join our growing team at TGS as an IT Help Desk Support Specialist and be part of a company that values innovation, learning, and people-first support. This is a day shift role based in Cebu City.
Role Overview
The IT Help Desk Support Specialist plays a key role in delivering technical assistance, managing user accounts, and maintaining systems across our Microsoft 365 environment. You’ll provide hands-on support to end users, handle onboarding/offboarding, and ensure our IT assets and tools are well-managed and documented. < r>
Key Responsibilities
End User Support
Provide day-to-day support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Office apps).
Troubleshoot and resolve issues on Windows 10/11 and macOS systems.
Manage support tickets via Jira Service Desk.
Escalate and follow up on complex issues with users.
Microsoft 365 Administration
Assist in managing Microsoft 365 Admin Center and Entra ID (Exchange, SharePoint, Teams, OneDrive).
Support basic Intune and MDM-related tasks (e.g., device registration, policy syncing).
Onboarding & Offboarding
Set up new user accounts, licenses, shared resources, and access configurations.
Securely decommission access and archive data for offboarding.
Asset & Application Support
Support software installations, updates, and SaaS tool access.
Maintain IT asset inventory and assist in hardware allocation.
Documentation & Innovation
Contribute to internal knowledge bases and create clear documentation.
Provide insights to enhance IT processes and reduce recurring issues.
Qualifications
1–2 years in an IT support or system administration role. < r>
Proficiency in Microsoft 365 Admin Center, Teams, SharePoint, and Exchange Online.
Strong familiarity with both Windows and macOS operating systems.
Experience using Jira Service Desk or other ITSM tools.
Understanding of cloud-first environments and SaaS platforms.
Preferred Qualifications (Not Required but a Plus)
Exposure to Microsoft Intune or MDM tools (Jamf, etc.).
Microsoft 365 certifications (e.g., MS-900, MD-102) or willingness to obtain.
Skills & Attributes
Positive, helpful, and solutions-focused mindset.
Strong communication skills with both technical and non-technical users.
Excellent organizational and time-management abilities.
A passion for continuous learning and exploring new technologies.
Self-starter who can work independently and prioritize effectively.
Location: Cebu City
Schedule: Day Shift
We’re Hiring! br>Join our growing team at TGS as an IT Help Desk Support Specialist and be part of a company that values innovation, learning, and people-first support. This is a day shift role based in Cebu City.
Role Overview
The IT Help Desk Support Specialist plays a key role in delivering technical assistance, managing user accounts, and maintaining systems across our Microsoft 365 environment. You’ll provide hands-on support to end users, handle onboarding/offboarding, and ensure our IT assets and tools are well-managed and documented. < r>
Key Responsibilities
End User Support
Provide day-to-day support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Office apps).
Troubleshoot and resolve issues on Windows 10/11 and macOS systems.
Manage support tickets via Jira Service Desk.
Escalate and follow up on complex issues with users.
Microsoft 365 Administration
Assist in managing Microsoft 365 Admin Center and Entra ID (Exchange, SharePoint, Teams, OneDrive).
Support basic Intune and MDM-related tasks (e.g., device registration, policy syncing).
Onboarding & Offboarding
Set up new user accounts, licenses, shared resources, and access configurations.
Securely decommission access and archive data for offboarding.
Asset & Application Support
Support software installations, updates, and SaaS tool access.
Maintain IT asset inventory and assist in hardware allocation.
Documentation & Innovation
Contribute to internal knowledge bases and create clear documentation.
Provide insights to enhance IT processes and reduce recurring issues.
Qualifications
1–2 years in an IT support or system administration role. < r>
Proficiency in Microsoft 365 Admin Center, Teams, SharePoint, and Exchange Online.
Strong familiarity with both Windows and macOS operating systems.
Experience using Jira Service Desk or other ITSM tools.
Understanding of cloud-first environments and SaaS platforms.
Preferred Qualifications (Not Required but a Plus)
Exposure to Microsoft Intune or MDM tools (Jamf, etc.).
Microsoft 365 certifications (e.g., MS-900, MD-102) or willingness to obtain.
Skills & Attributes
Positive, helpful, and solutions-focused mindset.
Strong communication skills with both technical and non-technical users.
Excellent organizational and time-management abilities.
A passion for continuous learning and exploring new technologies.
Self-starter who can work independently and prioritize effectively.
Location: Cebu City
Schedule: Day Shift
This advertiser has chosen not to accept applicants from your region.
1
IT Help Desk Associate
Manila, Metropolitan Manila
BroadPath Healthcare Solutions
Posted 5 days ago
Job Viewed
Job Description
**Overview**
The **IT Help Desk Associate** represents BroadPath IT and BroadPath as a whole. Your fellow BroadPathers and BroadPath customers will call upon you to help them though an issue, request, or to reach the right person in the organization. Our workforce primarily works from home; therefore, you will need to be adept at providing remote IT support.
If you enjoy challenges and interacting with people, this position may be for you!
**Responsibilities**
+ Provides first level frontline IT support from phone, email, portal and chat or in-person
+ Responsible in IT Support ticket creation following set guidelines, and required documentation
+ Performs ticket triaging which involves categorizing and managing support ticket's priority based on urgency and impact
+ Responsible in assigning IT tickets to responsible IT groups based on ticket category
+ Performing remote troubleshooting through diagnostic techniques and pertinent questions
+ Determines the most effective solution based on the issue and details provided
+ Responsible in directing unresolved issues to the next level of support personnel
+ Provides accurate information on IT products or services
+ Accurately and completely documenting tickets by following defined guidelines
+ Conducting follow-up tasks and updating customer status and information
+ Handles IT Support calls, emails, chats in a calm, respectful, assertive and timely manner
+ Resolves tickets within SLA
+ Amenable to work on a shifting schedule day or night on weekdays, weekends and holidays
+ Will support BroadPath Onboarding
+ Needs to have Internet download speed of 25Mpbs and upload speed of 10Mbps
+ Amenable to work remotely if required
**Qualifications**
+ 1-2 years of IT Support experience
Preferred Experience
+ Customer service skills
+ English communication skills both in writing and voice support
+ Problem Solving
+ Willingness to Learn
+ Time Management
+ Microsoft Windows OS, Office Suite, 365 Admin Center, Teams, SharePoint, Azure, and Active Directory
+ ITSM, SysAid
+ TeamViewer
+ Avaya One X, Five9, Genesys PureCloud, Amazon Connect, Nextiva, InContact
+ Basic laptop/desktop diagnostics
+ Basic network and connectivity
**Diversity Statement**
_At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!_
_Equal Employment Opportunity/Disability/Veterans_
_If you need accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process_
_BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law._
_Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location._
The **IT Help Desk Associate** represents BroadPath IT and BroadPath as a whole. Your fellow BroadPathers and BroadPath customers will call upon you to help them though an issue, request, or to reach the right person in the organization. Our workforce primarily works from home; therefore, you will need to be adept at providing remote IT support.
If you enjoy challenges and interacting with people, this position may be for you!
**Responsibilities**
+ Provides first level frontline IT support from phone, email, portal and chat or in-person
+ Responsible in IT Support ticket creation following set guidelines, and required documentation
+ Performs ticket triaging which involves categorizing and managing support ticket's priority based on urgency and impact
+ Responsible in assigning IT tickets to responsible IT groups based on ticket category
+ Performing remote troubleshooting through diagnostic techniques and pertinent questions
+ Determines the most effective solution based on the issue and details provided
+ Responsible in directing unresolved issues to the next level of support personnel
+ Provides accurate information on IT products or services
+ Accurately and completely documenting tickets by following defined guidelines
+ Conducting follow-up tasks and updating customer status and information
+ Handles IT Support calls, emails, chats in a calm, respectful, assertive and timely manner
+ Resolves tickets within SLA
+ Amenable to work on a shifting schedule day or night on weekdays, weekends and holidays
+ Will support BroadPath Onboarding
+ Needs to have Internet download speed of 25Mpbs and upload speed of 10Mbps
+ Amenable to work remotely if required
**Qualifications**
+ 1-2 years of IT Support experience
Preferred Experience
+ Customer service skills
+ English communication skills both in writing and voice support
+ Problem Solving
+ Willingness to Learn
+ Time Management
+ Microsoft Windows OS, Office Suite, 365 Admin Center, Teams, SharePoint, Azure, and Active Directory
+ ITSM, SysAid
+ TeamViewer
+ Avaya One X, Five9, Genesys PureCloud, Amazon Connect, Nextiva, InContact
+ Basic laptop/desktop diagnostics
+ Basic network and connectivity
**Diversity Statement**
_At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!_
_Equal Employment Opportunity/Disability/Veterans_
_If you need accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process_
_BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law._
_Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location._
This advertiser has chosen not to accept applicants from your region.
2
Merchant Specialist-help Desk
Pasig, Palawan
Veritas Pay Philippines Inc.
Posted today
Job Viewed
Job Description
DUTIES AND RESPONSIBILITIES
- Attends to queries/complaints from clients and coordinate matters for its immediate resolution
- Proper handling of client related problems, complaints, and troubleshooting
- Conducts training of merchants personnel for proper use and operation of related products, devices and solutions
- Conducts product and solution presentation to clients as needed
- Implements installation, programming and troubleshooting of POS terminals and back-office system as specified in the purchase order of clients
- Ensures seamless acceptance of credit, debit and alternative payment channels in all devices and solutions
- Provide pre-sales and after-sales support assistance to Sales Group
- Makes regular reporting to immediate superior
- Prepares itinerary report of the service activities of the group
- Performs other related functions that may be assigned/required by immediate superior from time to time or as needed
JOB SPECIFICATION
- College graduate of Engineering or Technical course
- Must with at least 2-to-3-year experience in customer services helpdesk or field support
- Client and merchant interaction experience preferred
- Strong knowledge in the field of payment solutions, payment provider or merchant services industry, products and services
- Excellent communication skill both in verbal and written
- With strong value on teamwork and personal relations capable of meeting strict SLA and deadlines
- Willing to work on weekends, holidays, and shifting schedules should the need arise
SKILLS
- Very good interpersonal relation skills
- Proper helpdesk and field support courtesy
- Product solutions and services competency
- Knowledge on project management
- Technical competency on the products and services marketed and sold
- Knowledge on the various product, solution and software packages in generating required reports
**Benefits**:
- Flextime
- Opportunities for promotion
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
- Attends to queries/complaints from clients and coordinate matters for its immediate resolution
- Proper handling of client related problems, complaints, and troubleshooting
- Conducts training of merchants personnel for proper use and operation of related products, devices and solutions
- Conducts product and solution presentation to clients as needed
- Implements installation, programming and troubleshooting of POS terminals and back-office system as specified in the purchase order of clients
- Ensures seamless acceptance of credit, debit and alternative payment channels in all devices and solutions
- Provide pre-sales and after-sales support assistance to Sales Group
- Makes regular reporting to immediate superior
- Prepares itinerary report of the service activities of the group
- Performs other related functions that may be assigned/required by immediate superior from time to time or as needed
JOB SPECIFICATION
- College graduate of Engineering or Technical course
- Must with at least 2-to-3-year experience in customer services helpdesk or field support
- Client and merchant interaction experience preferred
- Strong knowledge in the field of payment solutions, payment provider or merchant services industry, products and services
- Excellent communication skill both in verbal and written
- With strong value on teamwork and personal relations capable of meeting strict SLA and deadlines
- Willing to work on weekends, holidays, and shifting schedules should the need arise
SKILLS
- Very good interpersonal relation skills
- Proper helpdesk and field support courtesy
- Product solutions and services competency
- Knowledge on project management
- Technical competency on the products and services marketed and sold
- Knowledge on the various product, solution and software packages in generating required reports
**Benefits**:
- Flextime
- Opportunities for promotion
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
3
IT Help Desk Technician (Remote)
Makati, National Capital Region
Intelligent Technical Solutions (ITS)
Posted 17 days ago
Job Viewed
Job Description
Start Date: January 2025
br>Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications
• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements
• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.
Benefits:
• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement
br>Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications
• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements
• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.
Benefits:
• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement
This advertiser has chosen not to accept applicants from your region.
4
IT Help Desk (with Monthly Allowances)
Makati, National Capital Region
Wishland Software Technology Inc.
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Interact with customers or clients about the project status and solve their technical issues and any
- Provide support to other programmers and developers
- Translate customer needs and requirements into applicant solutions
- Maintain manage and update technical system documentation.
**Job Requirements**:
- Has College/Bachelors degree
- Has related experience being an IT Support
- Must be keen to details
- Must be attentive in monitoring and reporting server issues
- Has good English communication skills both written and oral
- Willing to work in office, with Mondays to Fridays, 10am to 7pm work schedule
- Amenable to work either Makati or BGC location
- Can start ASAP
**WHY JOIN US?**
We offer competitive salary and we have incentives like the following:
- Meal allowance
- Transportation allowance
- Perfect attendance bonus
- HMO
- Sick leave
- Vacation leave that is convertible
**Salary**: Php18,000.00 - Php22,000.00 per month
**Benefits**:
- Additional leave
- Company events
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Overtime pay
Application Question(s):
- Are you ok to work either Makati of BGC office?
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Support: 1 year (preferred)
**Language**:
- English (preferred)
- Interact with customers or clients about the project status and solve their technical issues and any
- Provide support to other programmers and developers
- Translate customer needs and requirements into applicant solutions
- Maintain manage and update technical system documentation.
**Job Requirements**:
- Has College/Bachelors degree
- Has related experience being an IT Support
- Must be keen to details
- Must be attentive in monitoring and reporting server issues
- Has good English communication skills both written and oral
- Willing to work in office, with Mondays to Fridays, 10am to 7pm work schedule
- Amenable to work either Makati or BGC location
- Can start ASAP
**WHY JOIN US?**
We offer competitive salary and we have incentives like the following:
- Meal allowance
- Transportation allowance
- Perfect attendance bonus
- HMO
- Sick leave
- Vacation leave that is convertible
**Salary**: Php18,000.00 - Php22,000.00 per month
**Benefits**:
- Additional leave
- Company events
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Overtime pay
Application Question(s):
- Are you ok to work either Makati of BGC office?
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Support: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
5
IT Service Desk it Help Desk Start Asap
Taguig, National Capital Region
CA-RA Job Solutions Inc.
Posted today
Job Viewed
Job Description
URGENT #HIRING for **IT Service Desk** | **Help Desk** can **START ASAP**
**Job Summary**:
We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.
No Assessment only Initial and Final Interviews. can start ASAP just click the Application Link Below
**Location: BGC, Taguig**
**Perks**:
- **HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)**:
- **10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)**
**Qualifications**:
*
- College Graduate for any computer-related course (for TSR only)
- must have a 12 Months (1yr and up) of ITSD or Help Desk Experience
- Knows ITIL / Ticketing Tools
- willing to WORK ONSITE
*
Salary up to **35-45K**! Depends on your **IT Service Desk | Help Desk Exp.**
Send your updated resume Now
APPLY NOW!
**Job Types**: Full-time, Permanent
**Salary**: Php35,000.00 - Php45,000.00 per month
**Benefits**:
- Additional leave
- Discounted lunch
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Application Question(s):
- Highest Educational Attainment
- How long is your IT Service Desk | IT Help Desk Experience
- Did you Know about ITIL / Ticketing Tools ?
- Are you Amenable to Work Onsite here in BGC Taguig
- Active Contact Number
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
**Language**:
- Average to Excellent English Communication Skills (preferred)
**Job Summary**:
We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.
No Assessment only Initial and Final Interviews. can start ASAP just click the Application Link Below
**Location: BGC, Taguig**
**Perks**:
- **HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)**:
- **10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)**
**Qualifications**:
*
- College Graduate for any computer-related course (for TSR only)
- must have a 12 Months (1yr and up) of ITSD or Help Desk Experience
- Knows ITIL / Ticketing Tools
- willing to WORK ONSITE
*
Salary up to **35-45K**! Depends on your **IT Service Desk | Help Desk Exp.**
Send your updated resume Now
APPLY NOW!
**Job Types**: Full-time, Permanent
**Salary**: Php35,000.00 - Php45,000.00 per month
**Benefits**:
- Additional leave
- Discounted lunch
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Application Question(s):
- Highest Educational Attainment
- How long is your IT Service Desk | IT Help Desk Experience
- Did you Know about ITIL / Ticketing Tools ?
- Are you Amenable to Work Onsite here in BGC Taguig
- Active Contact Number
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
**Language**:
- Average to Excellent English Communication Skills (preferred)
This advertiser has chosen not to accept applicants from your region.
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6
Msp Level 2 Help Desk Support Specialist Permanent
Manila, Metropolitan Manila
Tahche Outsourcing Services, Inc.
Posted today
Job Viewed
Job Description
Tahche Outsourcing Services Inc’ partner is an IT Managed Service Provider located in New York, looking for an IT HELP DESK SPECIALIST to join our team. The company focus on both traditional on-premises infrastructure as well cloud technologies. We have over 300 clients and placed #2422 on the Inc. 5000 representing the fastest growing companies in America. We also have won the Smart CEO Future 50 Award representing the 50 fastest growing companies in New York.
- Acts as first point of contact when a user is facing hardware, software or system issues
- Monitor and respond quickly to incoming requests relate to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
- Maintain user PCs, including upgrades and configuration as needed.
- Assist with onboarding of new users.
- Keep inventory of all equipment, software, and license users.
- Install, configure, and upgrade PC software.
Core Technologies:
- Experience with Continuum RMM and ConnectWise Manage is a huge plus
- Windows Server 2016/2019, Active Directory, Group Policy Management Console and other Server administrator
- Hyper-V Administration
- Cisco/Meraki Firewalls, Switches, and Access Points
- Sonicwall firewalls
- Cloud technologies including Google G Suite, Microsoft 365, Hosted Exchange and Amazon Web Services (EC2/S3)
- DNS/DHCP/VLANs
- Backup Methods and Products including Datto and Datto SAAS
- Disaster Recovery Planning and Simulation
- End-user support, customer service
**Job Types**: Full-time, Permanent
**Salary**: Php50,000.00 - Php65,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Pay raise
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Acts as first point of contact when a user is facing hardware, software or system issues
- Monitor and respond quickly to incoming requests relate to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
- Maintain user PCs, including upgrades and configuration as needed.
- Assist with onboarding of new users.
- Keep inventory of all equipment, software, and license users.
- Install, configure, and upgrade PC software.
Core Technologies:
- Experience with Continuum RMM and ConnectWise Manage is a huge plus
- Windows Server 2016/2019, Active Directory, Group Policy Management Console and other Server administrator
- Hyper-V Administration
- Cisco/Meraki Firewalls, Switches, and Access Points
- Sonicwall firewalls
- Cloud technologies including Google G Suite, Microsoft 365, Hosted Exchange and Amazon Web Services (EC2/S3)
- DNS/DHCP/VLANs
- Backup Methods and Products including Datto and Datto SAAS
- Disaster Recovery Planning and Simulation
- End-user support, customer service
**Job Types**: Full-time, Permanent
**Salary**: Php50,000.00 - Php65,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Pay raise
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
Supplemental pay types:
- 13th month salary
- Overtime pay
This advertiser has chosen not to accept applicants from your region.
7
IT Service Desk Analyst IT Help Desk Start Asap
Manila, Metropolitan Manila
CA-RA Job Solutions Inc.
Posted today
Job Viewed
Job Description
URGENT #HIRING for **IT Service Desk** | **Help Desk** can START ASAP
**Job Summary**:
We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.
No Assessment only Initial and Final Interviews. can start ASAP just click the Application Link Below
**Location: BGC, Taguig**
**Perks**:
- **HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)**:
- **P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)**
**Qualifications**:
- College Graduate for any computer-related course (for TSR only)
- must have a 12 Months (1yr and up) of ITSD or Help Desk Experience
- Knows ITIL / Ticketing Tools
- willing to WORK ONSITE
Salary up to **35-45K**! Depends on your **IT Service Desk **| **Help Desk Exp.**
Send your updated resume Now
APPLY NOW!
**Salary**: Php35,000.00 - Php45,000.00 per month
**Benefits**:
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Overtime
Supplemental pay types:
- Bonus pay
- Commission pay
Application Question(s):
- Highest Educational Attainment
- How long is your IT Service Desk | IT Help Desk Experience
- Did you Know About ITIL / Ticketing Tools ?
- Are you Amenable to Work Onsite here in BGC Taguig
- Alternative Number
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
**Language**:
- Average to Excellent English Communication Skills (preferred)
**Job Summary**:
We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.
No Assessment only Initial and Final Interviews. can start ASAP just click the Application Link Below
**Location: BGC, Taguig**
**Perks**:
- **HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)**:
- **P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)**
**Qualifications**:
- College Graduate for any computer-related course (for TSR only)
- must have a 12 Months (1yr and up) of ITSD or Help Desk Experience
- Knows ITIL / Ticketing Tools
- willing to WORK ONSITE
Salary up to **35-45K**! Depends on your **IT Service Desk **| **Help Desk Exp.**
Send your updated resume Now
APPLY NOW!
**Salary**: Php35,000.00 - Php45,000.00 per month
**Benefits**:
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Overtime
Supplemental pay types:
- Bonus pay
- Commission pay
Application Question(s):
- Highest Educational Attainment
- How long is your IT Service Desk | IT Help Desk Experience
- Did you Know About ITIL / Ticketing Tools ?
- Are you Amenable to Work Onsite here in BGC Taguig
- Alternative Number
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
**Language**:
- Average to Excellent English Communication Skills (preferred)
This advertiser has chosen not to accept applicants from your region.
8
Call Center Technical Support Tech
Teradyne
Posted today
Job Viewed
Job Description
**Duties & Responsibilities**:
- Secondary responsibilities will include managing internal support and admin task for both PSI and divisional groups, creating process documentation and participating in continuous improvement work.
**Basic Qualifications, Experience, Skills & Education Required**:
- Bachelor’s degree preferably ECE, CompE, EE or its equivalent with minimum 1 year technical experience.
- Knowledge and understanding of hardware systems.
- Previous experience in a customer support role is a plus.
- Ability to use MS Office Word, Excel, Access.
- Excellent phone, verbal and written communication skills.
- Willing to work on shifting schedule, including night shift
- Secondary responsibilities will include managing internal support and admin task for both PSI and divisional groups, creating process documentation and participating in continuous improvement work.
**Basic Qualifications, Experience, Skills & Education Required**:
- Bachelor’s degree preferably ECE, CompE, EE or its equivalent with minimum 1 year technical experience.
- Knowledge and understanding of hardware systems.
- Previous experience in a customer support role is a plus.
- Ability to use MS Office Word, Excel, Access.
- Excellent phone, verbal and written communication skills.
- Willing to work on shifting schedule, including night shift
This advertiser has chosen not to accept applicants from your region.
9