159 Help Desk Agent jobs in the Philippines
Service Desk Analyst
CAI
Posted 6 days ago
Job Viewed
Job Description
Service Desk Analyst
**Req number:**
R6066
**Employment type:**
Full time
**Worksite flexibility:**
Remote
**Who we are**
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
As a Service Desk Analyst, you will provide Level 1 technical support to English speaking users in an efficient and accurate manner.
**Job Description**
We are seeking a **Service Desk Analyst** to provide Level 1 technical support to English speaking users.
This position will provide support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be full-time and remote. Ability to work from Thursday to Monday 7:00am - 4:00pm EST.
**What You'll Do**
+ Provide General IT end-user support
+ Utilize excellent customer service skills and exceed customers' expectations
+ Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems
+ Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other "how-to" questions
+ Properly escalate unresolved issues to the next level of support with strong supporting documentation
+ Following documented processes to resolve customer issues
+ Ensure proper recording, categorization, documentation, and closure of all tickets
+ Analyze the impact and urgency of customer's issues and prioritize appropriately
+ Recommend procedure modifications or improvements
+ Drive positive results in Customer Experience through timely responses and professional interaction
+ Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics
+ Preserve and grow your knowledge of Service Desk procedures, products, and services
+ May perform other job duties as directed by Team Lead or Service Delivery Leader
**What** **You'll** **Need**
Required:
+ 6-12 months' experience in a Service Desk role and/or technical support role
+ 6-12 months of customer service experience in a professional industry
+ High School Diploma or GED
+ Strong troubleshooting and documentation skills
+ Excellent customer service skills
+ Strong attention to detail and strong communication skills (both written and oral)
+ Excellent work ethic
+ Problem-solving skills
+ Solution driven
+ **Ability to work from Thursday to Monday 7** **:00** **a** **m -** **4** **:0** **0** **p** **m EST**
Preferred:
+ Associate degree preferred in related field.
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.
+ Sedentary work that involves sitting or remainingstationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.
**Req number:**
R6066
**Employment type:**
Full time
**Worksite flexibility:**
Remote
**Who we are**
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
As a Service Desk Analyst, you will provide Level 1 technical support to English speaking users in an efficient and accurate manner.
**Job Description**
We are seeking a **Service Desk Analyst** to provide Level 1 technical support to English speaking users.
This position will provide support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be full-time and remote. Ability to work from Thursday to Monday 7:00am - 4:00pm EST.
**What You'll Do**
+ Provide General IT end-user support
+ Utilize excellent customer service skills and exceed customers' expectations
+ Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems
+ Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other "how-to" questions
+ Properly escalate unresolved issues to the next level of support with strong supporting documentation
+ Following documented processes to resolve customer issues
+ Ensure proper recording, categorization, documentation, and closure of all tickets
+ Analyze the impact and urgency of customer's issues and prioritize appropriately
+ Recommend procedure modifications or improvements
+ Drive positive results in Customer Experience through timely responses and professional interaction
+ Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics
+ Preserve and grow your knowledge of Service Desk procedures, products, and services
+ May perform other job duties as directed by Team Lead or Service Delivery Leader
**What** **You'll** **Need**
Required:
+ 6-12 months' experience in a Service Desk role and/or technical support role
+ 6-12 months of customer service experience in a professional industry
+ High School Diploma or GED
+ Strong troubleshooting and documentation skills
+ Excellent customer service skills
+ Strong attention to detail and strong communication skills (both written and oral)
+ Excellent work ethic
+ Problem-solving skills
+ Solution driven
+ **Ability to work from Thursday to Monday 7** **:00** **a** **m -** **4** **:0** **0** **p** **m EST**
Preferred:
+ Associate degree preferred in related field.
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.
+ Sedentary work that involves sitting or remainingstationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.
This advertiser has chosen not to accept applicants from your region.
0
Service Desk Analyst
Meycauayan, Bulacan
Nestle
Posted 21 days ago
Job Viewed
Job Description
**Position Snapshot**
Location: Rockwell, Makati, PH / Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.
Full-time
**A day in a life.**
As a Service Desk Analyst, you will serve as the primary point of contact for IT support, providing assistance and guidance to end-users. You will be responsible for troubleshooting issues, managing incidents, and ensuring timely resolution of service requests. Your expertise will contribute to maintaining high levels of user satisfaction and operational efficiency.
+ **User Support:** Provide first-level support via phone, chat, email, and other communication channels. Log and route incidents and service requests effectively.
+ **Incident Management:** Troubleshoot and resolve issues related to software and hardware, including Office 365, Windows, and remote access solutions.
+ **Customer Communication:** Keep users informed about the status of their incidents and service requests, ensuring clear and timely communication.
+ **Knowledge Management:** Contribute to the development and maintenance of knowledge base articles and self-service resources.
+ **Collaboration:** Work closely with other IT teams to escalate and resolve high-priority incidents and ensure seamless service delivery.
+ **Performance Monitoring:** Track and report on key performance indicators (KPIs) related to service desk operations and user satisfaction.
+ **Continuous Improvement:** Identify opportunities for process improvements and contribute to initiatives aimed at enhancing service delivery.
**Requirements**
+ **Education:** Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
+ **Experience:** Minimum of 2-3 years of experience in IT support or service desk roles.
+ **Technical Skills:** Proficiency in Microsoft Office Suite, Windows operating systems, and familiarity with IT service management tools (e.g., ServiceNow).
+ **Communication Skills:** Excellent verbal and written communication skills in English, with the ability to convey technical information clearly to non-technical users.
+ **Problem-Solving:** Strong analytical and problem-solving skills, with a customer-oriented mindset.
+ **Flexibility:** Willingness to work on shifting schedules, including evenings and weekends as needed.
Location: Rockwell, Makati, PH / Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.
Full-time
**A day in a life.**
As a Service Desk Analyst, you will serve as the primary point of contact for IT support, providing assistance and guidance to end-users. You will be responsible for troubleshooting issues, managing incidents, and ensuring timely resolution of service requests. Your expertise will contribute to maintaining high levels of user satisfaction and operational efficiency.
+ **User Support:** Provide first-level support via phone, chat, email, and other communication channels. Log and route incidents and service requests effectively.
+ **Incident Management:** Troubleshoot and resolve issues related to software and hardware, including Office 365, Windows, and remote access solutions.
+ **Customer Communication:** Keep users informed about the status of their incidents and service requests, ensuring clear and timely communication.
+ **Knowledge Management:** Contribute to the development and maintenance of knowledge base articles and self-service resources.
+ **Collaboration:** Work closely with other IT teams to escalate and resolve high-priority incidents and ensure seamless service delivery.
+ **Performance Monitoring:** Track and report on key performance indicators (KPIs) related to service desk operations and user satisfaction.
+ **Continuous Improvement:** Identify opportunities for process improvements and contribute to initiatives aimed at enhancing service delivery.
**Requirements**
+ **Education:** Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
+ **Experience:** Minimum of 2-3 years of experience in IT support or service desk roles.
+ **Technical Skills:** Proficiency in Microsoft Office Suite, Windows operating systems, and familiarity with IT service management tools (e.g., ServiceNow).
+ **Communication Skills:** Excellent verbal and written communication skills in English, with the ability to convey technical information clearly to non-technical users.
+ **Problem-Solving:** Strong analytical and problem-solving skills, with a customer-oriented mindset.
+ **Flexibility:** Willingness to work on shifting schedules, including evenings and weekends as needed.
This advertiser has chosen not to accept applicants from your region.
1
IT Service Desk
Cabuyao, Laguna
Action Labs I.T. Services Phils. Corp
Posted today
Job Viewed
Job Description
May hold entry-level certification(s) in work field
- Provides Support for Applications currently used by Nexperia. (Local and Global Applications)
- Provide Applications support and guidance on features, functions, and use of products and versions.
- Incident and Service Request fulfillment by ensuring the approved process is completed or dispatching to Customer’s service provider to complete the process.
- Performs other duties that maybe assigned by Immediate Supervisor from time to time.
Job Requirements:
- Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
- At least 1 yr experience of Application Support
- Can start ASAP
- Can work onsite (Cabuyao, Laguna)
- Preferably living in Cabuyao or nearby areas
**Salary**: Php17,000.00 - Php18,000.00 per month
**Benefits**:
- Company events
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Cabuyao, Laguna: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you currently working? Answer "YES" or "NO"
- When can you start?
- Provides Support for Applications currently used by Nexperia. (Local and Global Applications)
- Provide Applications support and guidance on features, functions, and use of products and versions.
- Incident and Service Request fulfillment by ensuring the approved process is completed or dispatching to Customer’s service provider to complete the process.
- Performs other duties that maybe assigned by Immediate Supervisor from time to time.
Job Requirements:
- Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
- At least 1 yr experience of Application Support
- Can start ASAP
- Can work onsite (Cabuyao, Laguna)
- Preferably living in Cabuyao or nearby areas
**Salary**: Php17,000.00 - Php18,000.00 per month
**Benefits**:
- Company events
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Cabuyao, Laguna: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you currently working? Answer "YES" or "NO"
- When can you start?
This advertiser has chosen not to accept applicants from your region.
2
IT Service Desk
Pasig, Palawan
Systemantech INC
Posted today
Job Viewed
Job Description
**RESPONSIBILITIES**:
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
**QUALIFICATIONS**:
- WILLING TO START ASAP!
- A graduate of BS in Information Technology, Computer Science, Computer Engineering or any related courses
- Must have 6 months and above proven experience as a help desk technician/analyst
- Experience in ticketing system/s (i.e., SNOW, SDP)
- Tech savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
**Job Types**: Full-time, Permanent
**Salary**: Php18,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Ortigas Pasig: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
**QUALIFICATIONS**:
- WILLING TO START ASAP!
- A graduate of BS in Information Technology, Computer Science, Computer Engineering or any related courses
- Must have 6 months and above proven experience as a help desk technician/analyst
- Experience in ticketing system/s (i.e., SNOW, SDP)
- Tech savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
**Job Types**: Full-time, Permanent
**Salary**: Php18,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Ortigas Pasig: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
This advertiser has chosen not to accept applicants from your region.
3
Service Desk Dispatcher
Pasig, Palawan
iSupport Worldwide
Posted today
Job Viewed
Job Description
_What you will be doing_*
- Being the first point of contact for incoming service desk calls.
- Ensuring inbound calls to the service desk are answered promptly and professionally.
- Ensuring client issues and information are logged appropriately into the ticketing system.
- Reviewing Technician tickets for any communication needs and replying to clients promptly.
- Providing dispatching of service tickets to appropriate teams.
- Bolstering client satisfaction by increasing call pick-up rates.
- Notifying Technicians, Team Lead, and Service Coordinator of incoming support calls and high priority requests.
- Delighting our clients.
- Balancing responsibilities to ensure efficiency
**Benefits**:
- Company Christmas gift
- Company events
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee
- Staff meals provided
Schedule:
- 8 hour shift
- Night shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Ortigas Pasig: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical support: 3 years (required)
- Inbound Calls: 3 years (required)
- Ticketing System: 3 years (required)
- Being the first point of contact for incoming service desk calls.
- Ensuring inbound calls to the service desk are answered promptly and professionally.
- Ensuring client issues and information are logged appropriately into the ticketing system.
- Reviewing Technician tickets for any communication needs and replying to clients promptly.
- Providing dispatching of service tickets to appropriate teams.
- Bolstering client satisfaction by increasing call pick-up rates.
- Notifying Technicians, Team Lead, and Service Coordinator of incoming support calls and high priority requests.
- Delighting our clients.
- Balancing responsibilities to ensure efficiency
**Benefits**:
- Company Christmas gift
- Company events
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee
- Staff meals provided
Schedule:
- 8 hour shift
- Night shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Ortigas Pasig: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical support: 3 years (required)
- Inbound Calls: 3 years (required)
- Ticketing System: 3 years (required)
This advertiser has chosen not to accept applicants from your region.
4
IT Service Desk
Cabuyao, Laguna
Strategic Networks, Inc.
Posted today
Job Viewed
Job Description
Primarily work in a call-center type of work environment.
- Ability to work flexible hour/s or flexible shift
- Determines requirements and/or root cause of technical issues by working with end-user.
- Answers inquiries by clarifying issues; researching, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers.
- Fulfills requests by clarifying desired information; researching, locating and providing information.
- Maintains client database by entering information.
- Keeps equipment operational by following established procedures; reporting
- Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence
- Ensure customer calls are properly logged for continuous improvement.
- Learn to be proficient in service and repair of all systems (current, new and updates).
- Prepare needed daily, weekly and monthly reports.
- Handles a team or group of engineers
- Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
**Job Type**: Temporary
**Salary**: Php15,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- Shift system
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Cabuyao City, Laguna: Reliably commute or planning to relocate before starting work (required)
- Ability to work flexible hour/s or flexible shift
- Determines requirements and/or root cause of technical issues by working with end-user.
- Answers inquiries by clarifying issues; researching, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers.
- Fulfills requests by clarifying desired information; researching, locating and providing information.
- Maintains client database by entering information.
- Keeps equipment operational by following established procedures; reporting
- Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence
- Ensure customer calls are properly logged for continuous improvement.
- Learn to be proficient in service and repair of all systems (current, new and updates).
- Prepare needed daily, weekly and monthly reports.
- Handles a team or group of engineers
- Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
**Job Type**: Temporary
**Salary**: Php15,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- Shift system
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Cabuyao City, Laguna: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
5
Service Desk Analyst
Pasig, Palawan
Systemantech INC
Posted today
Job Viewed
Job Description
**RESPONSIBILITIES**:
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
**QUALIFICATIONS**:
- WILLING TO START ASAP!
- A graduate of BS in Information Technology, Computer Science, Computer Engineering or any related courses
- Must have 6 months and above proven experience as a help desk technician/analyst
- Experience in ticketing system/s (i.e., SNOW, SDP)
- Tech savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
**Job Types**: Full-time, Permanent
**Salary**: Php18,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Ortigas Pasig: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
**QUALIFICATIONS**:
- WILLING TO START ASAP!
- A graduate of BS in Information Technology, Computer Science, Computer Engineering or any related courses
- Must have 6 months and above proven experience as a help desk technician/analyst
- Experience in ticketing system/s (i.e., SNOW, SDP)
- Tech savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
**Job Types**: Full-time, Permanent
**Salary**: Php18,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Ortigas Pasig: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
This advertiser has chosen not to accept applicants from your region.
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6
Service Desk Analyst
Wipro
Posted today
Job Viewed
Job Description
Outline of Role:
- Provide first and second line process and technical support to internal staff of a company.
- provide support for basic incident resolution and requests reported
**Responsibilities**:
- 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware
- Escalate unresolved calls to the infrastructure support teams
- Log all calls in the Service Desk ticketing tools such as ServiceNow,
- Identifying the issue and categorizing / prioritizing the incident and service requests
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
- Being compliant to all process and procedures
- Understand the SLA/SLOs of the accounts and work accordingly to deliver service to customers.
Qualifications:
- ITIL Foundation Certification is preferable but not essential
- Excellent Communication in respective native language ( Verbal & Written)
**Requirements**:
- Excellent communication skills and telephone manner.
- Excellent organizational skills
- 1.5 years previous IT Service Desk and/or Call Centre experience required
- Available to work in 24*7 rotational shifts
- Excellent Communication in respective required language( Verbal & Written)
**Salary**: Php17,000.00 - Php23,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Paid training
- Pay raise
Schedule:
- Day shift
- Early shift
- Flexible shift
- Night shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Experience**:
- total work: 1 year (required)
- Provide first and second line process and technical support to internal staff of a company.
- provide support for basic incident resolution and requests reported
**Responsibilities**:
- 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware
- Escalate unresolved calls to the infrastructure support teams
- Log all calls in the Service Desk ticketing tools such as ServiceNow,
- Identifying the issue and categorizing / prioritizing the incident and service requests
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
- Being compliant to all process and procedures
- Understand the SLA/SLOs of the accounts and work accordingly to deliver service to customers.
Qualifications:
- ITIL Foundation Certification is preferable but not essential
- Excellent Communication in respective native language ( Verbal & Written)
**Requirements**:
- Excellent communication skills and telephone manner.
- Excellent organizational skills
- 1.5 years previous IT Service Desk and/or Call Centre experience required
- Available to work in 24*7 rotational shifts
- Excellent Communication in respective required language( Verbal & Written)
**Salary**: Php17,000.00 - Php23,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Paid training
- Pay raise
Schedule:
- Day shift
- Early shift
- Flexible shift
- Night shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Experience**:
- total work: 1 year (required)
This advertiser has chosen not to accept applicants from your region.
7
IT Service Desk
Nezda Technologies
Posted today
Job Viewed
Job Description
**Company Overview**:
One of the largest BPO service providers on a global delivery platform is looking for an **IT SD**. The company has the capabilities to provide onshore, nearshore, offshore and hybrid delivery options with operations in more than 28 centers in 11 countries.
- Remote multi-language support for user community of an international business operating in 120 countries worldwide;
- Work in close cooperation with 3 other support hubs, located in Philippines, St Petersburg Russia and Guadalajara Mexico;
- Frontline support capable to resolve 70% of inquiries and relevant escalation to the next support levels in the areas of specialization, such as:
- SAP ERP system;
- Workplace Support (Microsoft products and Office 365 cloud solutions, standard desktop and mobile hardware/software);
- Global infrastructure solutions (Skype IP telephony & Genesys, Polycom VC, Pulse Secure, corporate WAN, LAN and WWAN).
**Minimum Qualifications**:
- At least High School Graduate.
- Min. of 1.6 years global ITSD experience.
- Willing to work on site (Q. Ave).
**Benefits and Salary Range**:
- **20k-27K Salary Package** (1-3 years solid Global IT SD Experience)
- **26k -39k Salary Package** (3-5 years solid Global IT SD Experience)
- HMO Day 1 (free dependents upon regularization)
- Performance based incentives
- 20% Night diff.
**Job Types**: Full-time, Permanent
**Salary**: Php20,000.00 - Php39,000.00 per month
Schedule:
- Night shift
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- IT SD: 1 year (preferred)
- TSR: 1 year (preferred)
One of the largest BPO service providers on a global delivery platform is looking for an **IT SD**. The company has the capabilities to provide onshore, nearshore, offshore and hybrid delivery options with operations in more than 28 centers in 11 countries.
- Remote multi-language support for user community of an international business operating in 120 countries worldwide;
- Work in close cooperation with 3 other support hubs, located in Philippines, St Petersburg Russia and Guadalajara Mexico;
- Frontline support capable to resolve 70% of inquiries and relevant escalation to the next support levels in the areas of specialization, such as:
- SAP ERP system;
- Workplace Support (Microsoft products and Office 365 cloud solutions, standard desktop and mobile hardware/software);
- Global infrastructure solutions (Skype IP telephony & Genesys, Polycom VC, Pulse Secure, corporate WAN, LAN and WWAN).
**Minimum Qualifications**:
- At least High School Graduate.
- Min. of 1.6 years global ITSD experience.
- Willing to work on site (Q. Ave).
**Benefits and Salary Range**:
- **20k-27K Salary Package** (1-3 years solid Global IT SD Experience)
- **26k -39k Salary Package** (3-5 years solid Global IT SD Experience)
- HMO Day 1 (free dependents upon regularization)
- Performance based incentives
- 20% Night diff.
**Job Types**: Full-time, Permanent
**Salary**: Php20,000.00 - Php39,000.00 per month
Schedule:
- Night shift
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- IT SD: 1 year (preferred)
- TSR: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
8
Service Desk Dispatcher
Pasig, Palawan
iSupport Worldwide
Posted today
Job Viewed
Job Description
_What you will be doing_*
- Being the first point of contact for incoming service desk calls.
- Ensuring inbound calls to the service desk are answered promptly and professionally.
- Ensuring client issues and information are logged appropriately into the ticketing system.
- Reviewing Technician tickets for any communication needs and replying to clients promptly.
- Providing dispatching of service tickets to appropriate teams.
- Bolstering client satisfaction by increasing call pick-up rates.
- Notifying Technicians, Team Lead, and Service Coordinator of incoming support calls and high priority requests.
- Delighting our clients.
- Balancing responsibilities to ensure efficiency
**Benefits**:
- Company events
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee
- Staff meals provided
Schedule:
- 8 hour shift
- Night shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Ortigas Pasig: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Inbound Calls: 3 years (required)
- Ticketing System: 3 years (required)
- Technical support: 3 years (required)
- Being the first point of contact for incoming service desk calls.
- Ensuring inbound calls to the service desk are answered promptly and professionally.
- Ensuring client issues and information are logged appropriately into the ticketing system.
- Reviewing Technician tickets for any communication needs and replying to clients promptly.
- Providing dispatching of service tickets to appropriate teams.
- Bolstering client satisfaction by increasing call pick-up rates.
- Notifying Technicians, Team Lead, and Service Coordinator of incoming support calls and high priority requests.
- Delighting our clients.
- Balancing responsibilities to ensure efficiency
**Benefits**:
- Company events
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee
- Staff meals provided
Schedule:
- 8 hour shift
- Night shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Ortigas Pasig: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Inbound Calls: 3 years (required)
- Ticketing System: 3 years (required)
- Technical support: 3 years (required)
This advertiser has chosen not to accept applicants from your region.
9