1,845 Client Services Representative jobs in the Philippines

Client Services Representative

Cebu, Cebu CallCC

Posted 8 days ago

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Job Description

We're looking for experienced Customer Service Representatives to join our team in Angeles City (SM Clark)
for a Premium Healthcare Account. br>
If you have at least 1 year of BPO experience, you could earn a monthly package of
₱20,000 - ₱7,000, plus HMO, government benefits, and paid training. On top of that,

This is a pioneer account, offering significant opportunities for career growth.
Apply today and advance your BPO career with us! We're conducting phone interviews only.
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Client Services Representative 1

IQVIA

Posted 18 days ago

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**Job Overview**
Under close guidance or supervision, develops the skills necessary and learns the basic knowledge needed to provide support to clients.
**Essential Functions**
- Trains to provide day to day guidance and support to clients
- Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through
- Develops the interpersonal skills necessary to build effective business relationships with defined clients
- Develops an understanding of clients' potential business needs
- Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle
- Provides support to other team members
- Provides support in the development of client reports
**Qualifications**
- Bachelor's Degree Req
- Proficient in PC applications such as Excel.
- Ability to communicate effectively with various levels in the organization (written and oral).
- Ability to carry out some analysis and information gathering to resolve problems on routine matters.
- Ability to carry out some analysis and information gathering to resolve problems on routine matters.
- Amenable to work in Mckinley, Taguig
- Willing to work in graveyard shift
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
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Client Services Representative 2

MicroSourcing

Posted today

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The Client Services Representative 2, (“CSR 2”), is responsible for collecting patient information and initiating the patient life cycle, including scheduling patients for diagnostics sleep studies, CPAP set
- ups, telehealth visits, follow-up appointments, home visits, and other procedures as necessary. The CSR 2 must work closely with CSR level 3, to become proficient to establish a working knowledge of the product (software and DME equipment being dispensed). The expectation of this position is to provide a first-class service experience, with every patient and/or physician interaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Initiates calls to patients and schedules routine appointments for equipment set ups, home visits, follow up appointments and other procedures as needed. Enters all appointments into the electronic scheduling system
- Informs patients on what to expect during their appointments and provides basic education on company services
- Receive and respond to consumer calls or chats guiding the consumer through web-based software to therapeutic outcomes
- Initiate calls to patients and schedules routine appointments for diagnostic sleep studies, equipment setups, follow up appointments and other procedures as needed
- Enter all appointments into the electronic scheduling system
- Schedule physician consults and follows up on any orders the physician prescribes
- Ensure all area related price quotes given to customers/patients are appropriate and meet current company pricing policy. Explain copays and insurance coverage to patients as necessary
- Review patient files, both electronic and hard copy, for accuracy and for compliance with BetterNight’s policy and procedures
- Acts as a resource (identify problems and provide solutions, implementing procedures as needed) for all respiratory and all other equipment (indications, operation, maintenance, etc.)
- Acts as a liaison with other members of the healthcare team
- Assist in managing RT, Sleep Care Specialists and other clinician schedules on a daily basis
- Assist in facilitating walk-ins and/or patient overflow appointments to maximize RT appointments and minimizes wait times
- Ensures same day patient authorizations are completed
- Identifies patient urgency and routes patient requests to appropriate staff
- Takes calls per the required On-Call schedule, including answering any message within 30 minutes.
- Assist in facilitating non-contracted Patient return of devices i.e. contacting patient and scheduling
- Pulls faxes in a timely manner: Separates, batches and enters medical documentation into the Brightree computer system
- Acts as a point of contact for the Primary Care Physician’s office
- Initiate contact to physician offices for Certificate of Medical Necessity (CMN), referrals and qualifiers for sleep studies, and for orders, complications and recommendations as necessary
- With guidance from CSR level 2 and CSR level 3, become proficient in explaining patient diagnosis and provide general information on Sleep Data services and products
- Creates orders as necessary
- Checks benefits for patients and explains financial information as necessary
- Processes patient payments and copays
- Scans and downloads patient information into Brightree computer system
- Faxes benefit and patient information to appropriate doctor’s offices
- Must be knowledgeable in Patient Rights and Responsibilities
- Responsible for keeping all patient charts and information orderly, confidential, current and HIPAA compliant at all times
- Serves as a liaison between patient and other members of the healthcare team, as required
- Backs up the Receptionist and performs related job duties as necessary
- Must have regular and reliable attendance
- Work mandatory overtime as scheduled
- Other duties as assigned
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Canada SMB Client Services Client Service Representative I

Makati City, National Capital Region ADP

Posted 9 days ago

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Job Description

What you can expect on a typical day: Be a Trusted Advisor and Problem Solver. You will work independently or as a team as a consultant servicing ADP's products/technology. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes. Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything." Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training. Organize to Thrive. You thrive in a structured environment that requires setting priorities, organizing your day, multi-task, changing direction, and providing prompt follow-up.
TO SUCCEED IN THIS ROLE: Required Qualifications Bachelors Degree in Business or equivalent in education and experience is preferred 1 - 2 years of experience working in client service/customer service environment or systems integration environment. Strong written and verbal communication skills Excellent decision making and judgement/leadership skills Strong collaboration and relationship building skills is required Excellent Service and Results Orientation skills, analytical skills, negotiation skills and expert problem solving skills You can work overtime hours during peak seasons.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
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SBS Client Services 24x7 Client Service Representative I

Makati City, National Capital Region ADP

Posted 4 days ago

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Small Business Services - 24x7 Client Service Representative I
Small Business Services - 24x7 Client Service Representative I
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
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Customer Support

Gulliver Offshore Outsourcing Inc. Cebu

Posted today

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Job Description

Handles inbound and outbound customer support.
- Provide consistent, superior service to every customer by utilizing available tools and resources

**Requirements**:

- With **excellent English communications skills** (both writing and speaking).
- Ability to demonstrate high degree of accuracy and must be keen to details
- With at least 6 months of call center experience
- Willing to work on holidays, weekends and shifting schedules

**Job Types**: Full-time, Permanent

**Salary**: Php12,000.00 - Php16,000.00 per month

**Benefits**:

- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion

Schedule:

- 8 hour shift
- Shift system

Supplemental pay types:

- 13th month salary
- Overtime pay
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Customer Support Associate/Customer Service Representative

Pasay, National Capital Region Lewis Glanz Consulting

Posted 1 day ago

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Job Description

Location: MOA, Pasay, Metro Manila
br>We are seeking a motivated and customer-oriented Customer Service Representative to join our growing team. The ideal candidate has at least 6 months of experience in customer service and a passion for providing excellent support to clients.

Qualifications:
- At least 6 months of experience in customer service (BPO or non-BPO industry).
- Excellent communication and interpersonal skills.
- Strong problem-solving and active listening abilities.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Willing to work on-site and in shifting schedules (if applicable).
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Customer Support Associate

Makati, National Capital Region Dempsey Resource Management Inc.

Posted today

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Job Description

WE’RE HIRING!
Customer Support Associate br> Onsite – Makati City < r>Earn up to ₱25,000/month < r> Financial Tech Account | Phone, Email & Chat Support
Shifting Schedule: Day, Mid, Night

WHO CAN APPLY:
-SHS & HS Graduates
-College Grads
- With 6+ months BPO experience

WE NEED PEOPLE WHO:
-Speak English confidently (NO Tagalog during interviews!)
-Have strong vocabulary & comprehension
-Can solve problems on the spot
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Customer Support Associate

Lewis Glanz Consulting

Posted 1 day ago

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Location: San Lazaro, Manila
br>We are seeking a motivated and customer-oriented Customer Service Representative to join our growing team. The ideal candidate has at least 6 months of experience in customer service and a passion for providing excellent support to clients.

Qualifications:
- At least 6 months of experience in customer service (BPO or non-BPO industry).
- Excellent communication and interpersonal skills.
- Strong problem-solving and active listening abilities.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Willing to work on-site and in shifting schedules (if applicable).
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Customer Support Associate

National Capital Region, National Capital Region BPO Sapient NCR

Posted 3 days ago

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Job Description

Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>

Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>

Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>


BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!

Give us a ring, and let’s talk about how we can help you. Apply today!
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