4,481 Client Services Representative jobs in the Philippines

The Client Services Representative will assist customers with questions, and concerns, and educate them on the client's products and services. The successful person in this role will encourage a direct and positive relationship with customers.

Job Responsibilities

• Answer a minimum of 30 inquiries via email, phone, or chat in a professional and upbeat manner;
• Resolve client cases for the client services team;
• Educate clients on searches, forms needed for searches, and the adverse action process;
• Assist clients with new user accounts, during the ordering process, and train clients to use the portal;
• Train new clients on the billing process;
• Assist other departments in obtaining information and forms needed from clients to perform searches;
• Perform other duties as assigned.

Requirements:

• Ability to maintain regular and punctual attendance;
• Able to thrive in a fast-paced environment;
• A natural problem solver and is focused on creating solutions;
• Can adapt quickly to a changing environment;
• Can work well independently but understand the importance of teamwork;
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.
• High School Diploma or equivalent required;
• 1+ years experience in a Clients Services Department in a call center environment preferred;
• Working knowledge of G-Suite and Microsoft Office products;
• Experience in Salesforce preferred;
• Proven ability to build, nurture, and retain client relationships;
• Able to sit at a desk and work on a computer for prolonged periods;
• Navigate easily between multiple windows/browsers, perform extensive internet research, and type 45 WPM.

Minimum Technical and Work Environment Requirements:

• Internet Connection:
• Primary internet connection with a minimum speed of 15 Mbps.
• Backup internet connection with at least 10 Mbps.
• Backup connection must be capable of supporting work during a power outage.
• Primary Device:
• Desktop or laptop equipped with at least:
• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
• A minimum of 8 GB RAM.
• Backup Device:
• Must meet or exceed the performance of an Intel Core i3 processor.
• Must be functional during power interruptions.
• A functioning webcam.
• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• Peripherals and Workspace: A smartphone for communication and verification purposes.

Benefits:

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

Position Overview
As a Client Services Representative, you will work on a strong and growing team with banking experience to understand and effectively provide permanent business enhancing service to our clients, in response to their calls, in a way that upholds and enhances our exceptional brand values. You will build relationships with our clients and become their "go to" person. As a pro-active problem solver, you will interact well with the team and document frequent questions and answers in our knowledge management system. You will learn our business through comprehensive onboarding training and will continually increase your knowledge through formal cross-training opportunities each month. You will be customer focused, passionate about helping our clients, and driven to increase our customer retention rate.

We are looking for self-motivated professionals with banking or financial services experience, strong organizational skills and an ability to quickly learn a broad set of financial and technical knowledge. Our Client Service Representatives read people and situations accurately in order to identify with and adapt their style and approach toward achieving alignment and connection with our customers.

Position Description
Key Responsibilities

• Build strong relationships with clients by understanding their specific needs and recommending the best solutions.
• Learn and navigate Diamond Mind's products and services to ensure the right fit for each client.
• Handle sensitive tasks quickly and accurately while keeping information confidential.
• Solve technical issues in a timely and efficient way.
• Communicate regularly with partners, vendors, and suppliers based on client needs.
• Keep updated records of policies and procedures and share updates as needed.
• Carefully manage client account changes and explain them clearly in simple terms.
• Use our CRM system to track all client interactions and updates.
• Help onboard new clients promptly and guide them through the process.
• Join internal teams or projects to help improve how we work and support company growth.

Required Qualifications

• Bachelor's degree from (business-related field preferred).
• Minimum of 2 years of experience in banking, client services, or a related field—ideally involving reconciliation, operations, or customer success.
• Strong skills in Microsoft Office, particularly Excel.
• Clear and professional communication skills—both verbal and written.
• Ability to read people and adjust communication style to connect with diverse clients.
• Demonstrated accuracy in handling sensitive data and account information.
• Experience using CRM platforms such as Salesforce.

Key Attributes

• Passionate about delivering outstanding customer service and building long-term relationships.
• Self-starter with high initiative and a desire to learn and grow professionally.
• Collaborative and team-oriented, with a willingness to share knowledge and support peers.
• Polite, patient, and resilient in customer-facing situations.
• Analytical mindset and interest in financial data, trends, or research.
• Demonstrated integrity and ability to represent the company with professionalism.

Who You Are

• Meticulous and dependable, especially when dealing with numbers, records, and timelines.
• Collaborative and respectful of cross-functional teamwork.
• Empathetic and solution-focused, with a natural ability to connect with clients.
• Curious and eager to learn across business operations and systems.
• A positive team player who contributes to a supportive and high-performing culture.

Company Overview
VenturEd Solutions is a leading solution provider exclusively dedicated to powering the success of K-12 schools, students, and families. With innovative solutions rooted in more than 50 years of service to the education sector, VenturEd Solutions, formerly Education Brands from Community Brands, empowers schools worldwide with efficient, highly configurable solutions that strengthen operations and drive growth. VenturEd Solutions serves more than one million students and families at over 24,000 schools, districts, dioceses, multi-academy trusts, and educational organizations globally. This comprehensive suite of solutions supports admissions and enrollment, financial aid, tuition, student information management, school payments, communications, data, and analytics to aid schools in achieving their goals and make a lasting impact in their communities.

Our mission is to help passionate people and purpose-driven organizations achieve more for their communities.
What We Bring To The Table

Growth Opportunities
to help you advance in your career.

Achieve Work-Life Balance
with a setup that suits you.

Employee Engagement Activities
to connect and grow with your team.

Complimentary HMO
for you + 2 dependents from Day One—your health matters

Earn a 20% Night Shift Differential
—your hard work deserves to be recognized.

Convertible Leave Credits
available right from the start.

Quarterly Performance Bonuses
—because your efforts should be rewarded

Annual Merit Increase
to recognize your dedication and growth.

Guaranteed Weekends Off
—take time to relax and recharge.

Company Description

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Manage and enhance the work relationship with the partner restaurant chains through regular, personal contact with the restaurant manager
• Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
• Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
• Design and improve the aftersales process by streamlining the operations and the CRM system
• Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
• Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it

Qualifications

• Bachelor's degree graduate
• Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
• Great interpersonal and communication skills in person, strong negotiation skills
• A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
• Endurance and perseverance in the process of follow up on partner restaurants
• Pleasant personality, high level of enthusiasm and commitment
• Ability to work structured and efficiently organize the communication process with our partners
• Team player, self-motivated with the ability to work self-reliant
• Keen interest and good understanding of building relationships with clients
• Required language(s): English and Filipino
• Baguio based employees

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Manage and enhance the work relationship with the partner restaurant chains through regular, personal contact with the restaurant manager
• Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
• Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
• Design and improve the aftersales process by streamlining the operations and the CRM system
• Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
• Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it.

Qualifications

• Bachelor's degree graduate
• Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
• Great interpersonal and communication skills in person, strong negotiation skills
• A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
• Endurance and perseverance in the process of follow up on partner restaurants
• Pleasant personality, high level of enthusiasm and commitment
• Ability to work structured and efficiently organize the communication process with our partners
• Team player, self-motivated with the ability to work self-reliant
• Keen interest and good understanding of building relationships with clients
• Required language(s): English and Filipino

We're looking for an ACCOUNTS MANAGEMENT SPECIALIST to join our growing team

ABOUT US

650 Homes is a real estate development company dedicated to building well-designed affordable homes where Filipino families can grow and thrive. We strive to be the most trusted developer in Cavite, setting new standards in home quality and delivering an exceptional home-buying experience.

OVERVIEW

The Accounts Management Specialist is responsible for overseeing the end-to-end buyer journey, from reservation and documentation to loan processing, turnover, and title transfer. This role demands strong leadership in handling escalated concerns, ensuring smooth coordination with banks and government agencies, and implementing process improvements. The ideal candidate has a solid background in mortgage loan processing and customer service, thrives in a structured environment, and is committed to delivering excellent client experiences while supporting the company's sales and operational targets.

QUALIFICATIONS

• Must be a graduate of any four-year course.
• At least five (5) years of experience in customer service, with a strong background in mortgage loan processing.
• Experience supervising, mentoring, and training team members.
• With real estate and/or banking industry experience, particularly in loan financing through banks and PAG-IBIG.
• Above average oral and written communication skills.
• Knowledgeable in title transfer processes, including docketing, payment requests, and TIN verification.
• Demonstrated ability to handle escalated transactions independently with minimal supervision.
• Willing to work on-site and/or be on call during weekends and holidays.
• Proven contribution to process improvement initiatives.

RESPONSIBILITIES

• Handle escalated transactions and provide support to team members as needed.
• Evaluate the financial background of prospective buyers to determine eligibility for loan approval.
• Orient buyers on the terms and conditions of property sales.
• Address buyer inquiries and concerns through face-to-face interactions, calls, and electronic channels.
• Check, analyze, and ensure timely submission of complete, accurate, and updated documentation.
• Process various buyer requests and coordinate necessary actions.
• Manage a high volume of loan applications and coordinate with banks and PAG-IBIG for financing processes.
• Coordinate with partner banks regarding the latest policies, promotions, and interest rates.
• Prepare contracts and documentation including Reservation Agreements, Contracts to Sell, Deeds of Sale, and other buyer requirements.
• Monitor buyer payments, send reminders and billing statements, and provide resolution recommendations for payment issues.
• Inspect units before turnover and schedule turnover dates with buyers.
• Assist in the turnover of completed units to new owners.
• Collate and prepare requirements for the transfer of titles from the developer to unit owners.
• Answer inquiries via phone, in person, email, and social media platforms.
• Perform other tasks as may be assigned.

EMPLOYMENT DETAILS

Industry: Real Estate Development

Type: Full-Time

Set-Up: On-Site

Location: Makati City (Main Office) and Tanza, Cavite (Site)

Hours: Monday to Friday (9AM to 6PM)

Salary Range: Php 20,000 to Php 30,000

Job Types: Full-time, Permanent

Benefits:

• Company events
• Health insurance
• Opportunities for promotion

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Performance bonus

Work Location: In person

• Manage and enhance the work relationship with the partner restaurant chains through regular, personal contact with the restaurant manager
• Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
• Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
• Design and improve the aftersales process by streamlining the operations and the CRM system
• Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
• Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it
• Bachelor's degree graduate
• Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
• Great interpersonal and communication skills in person, strong negotiation skills
• A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
• Endurance and perseverance in the process of follow up on partner restaurants
• Pleasant personality, high level of enthusiasm and commitment
• Ability to work structured and efficiently organize the communication process with our partners
• Team player, self-motivated with the ability to work self-reliant
• Keen interest and good understanding of building relationships with clients
• Required language(s): English and Filipino
• La Union/Dagupan based employees

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Manage and enhance the work relationship with the partner restaurant chains through regular, personal contact with the restaurant manager
• Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
• Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
• Design and improve the aftersales process by streamlining the operations and the CRM system
• Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
• Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it

Qualifications

• Bachelor's degree graduate
• Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
• Great interpersonal and communication skills in person, strong negotiation skills
• A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
• Endurance and perseverance in the process of follow up on partner restaurants
• Pleasant personality, high level of enthusiasm and commitment
• Ability to work structured and efficiently organize the communication process with our partners
• Team player, self-motivated with the ability to work self-reliant
• Keen interest and good understanding of building relationships with clients
• Required language(s): English and Filipino
• Tarlac based employees

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Manage and enhance the work relationship with the 50-80 partner restaurant chains through regular, personal contact with the restaurant manager.
• Negotiate exclusive deals and marketing ads with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it
• Improve the aftersales process and care by helping partner restaurants with any issues they may encounter on the portal, with devices, any other operational issues they may encounter.

Qualifications

• Bachelor's degree graduate
• Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
• Highly preferred: A local of Cagayan de Oro City
• Great interpersonal and communication skills in person, strong negotiation skills
• A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
• Endurance and perseverance in the process of follow up on partner restaurants
• Pleasant personality, high level of enthusiasm and commitment
• Ability to work structured and efficiently organize the communication process with our partners
• Team player, self-motivated with the ability to work self-reliant
• Keen interest and good understanding of building relationships with clients
• Required language(s): English, Visayan, Tagalog

Additional Information
What we offer

• foodpanda Philippines is a Great Place to Work Certified You are assured to be joining a
• dynamic, fun, and an amazing work environment
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• We recognize top performers, welcome our newbies, and share good food
• Competitive package, allowances, food perks, Insurances, learning and development opportunities and more

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Position Title: Accounts Management Officer

Department: Finance / Accounting

Job Summary:

The Accounts Management Officer is responsible for managing client accounts, ensuring accurate billing, timely collections, account reconciliation, and maintaining strong relationships with clients. This role ensures financial transactions comply with internal policies and external regulations while supporting the overall financial health of the organization.

Key Responsibilities:

• Monitor client accounts to ensure accurate billing and payment processing.
• Conduct regular follow-ups and maintain communications regarding outstanding accounts.
• Process and reconcile financial transactions and resolve account discrepancies.
• Prepare and issue invoices, statements, and aging reports.
• Coordinate with internal departments (sales, customer service, and finance) regarding account status.
• Visit clients or field locations for account updates, payment collections, or documentation when necessary.
• Maintain complete records of transactions, correspondence, and documentation.
• Support audits and provide documentation related to receivables and account history.
• Recommend improvements to account management practices to enhance efficiency and accuracy.
• Ensure compliance with accounting standards and internal financial policies.

Qualifications:

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• At least 2–3 years of experience in accounts management, billing, or collections.
• Strong knowledge of accounting procedures and standards.
• Proficient in accounting software (e.g., SAP, QuickBooks, Xero) and MS Excel.
• Excellent attention to detail and time management skills.
• Strong communication, negotiation, and interpersonal abilities.
• Must possess a valid professional driver's license with appropriate vehicle restriction codes (e.g., Restriction 1 and 2or equivalent under new LTO codes).
• Must have access to a personal or company vehicle for field work or client visits.

Qualifications:

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• At least 1 year in accounts management, billing, or a similar role.
• Strong understanding of accounting principles and financial regulations.
• Proficiency in accounting software (e.g., QuickBooks, SAP, Xero) and MS Excel.
• Excellent attention to detail and organizational skills.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.

Job Types: Full-time, Fresh graduate

Pay: From Php15,000.00 per month

Benefits:

• On-site parking
• Opportunities for promotion
• Promotion to permanent employee
• Transportation service provided

Ability to commute/relocate:

• Calamba A: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person