357 Client Services Representative jobs in the Philippines

**Job Overview**
Under close guidance or supervision, develops the skills necessary and learns the basic knowledge needed to provide support to clients.
**Essential Functions**
- Trains to provide day to day guidance and support to clients
- Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through
- Develops the interpersonal skills necessary to build effective business relationships with defined clients
- Develops an understanding of clients' potential business needs
- Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle
- Provides support to other team members
- Provides support in the development of client reports
**Qualifications**
- Bachelor's Degree Req
- Proficient in PC applications such as Excel.
- Ability to communicate effectively with various levels in the organization (written and oral).
- Ability to carry out some analysis and information gathering to resolve problems on routine matters.
- Ability to carry out some analysis and information gathering to resolve problems on routine matters.
- Amenable to work in Mckinley, Taguig
- Willing to work in graveyard shift
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

Main point of contact of Venue, Food & Beverage, and Audio-Visual vendors on behalf of our client's field force sales reps through the planning logistics of these successful and compliant meetings.
**Essential Duties & Responsibilities**
+ Collaborate as an integral part of the client Core Team which comprises of meeting planners and speaker bureau planners and other planner roles supporting the logistics of each meeting.
+ Coordinate all aspects of the planning and delivery of relevant meeting logistics in a timely manner within the client's business rules and budgetary requirement.
+ Confirm and secure location/venue booking of each meeting assigned, applying venue compliance following business rules and approved SOP of each client team.
+ Plan and confirm Food & Beverage needs of the meeting for the Sales Rep, Speaker and all attendees considering any requested special F&B needs of the meeting.
+ Review and secure all audio-visual needs for the meeting including specific requests or needs by the Sales Rep or the Speaker(s) of the meeting.
+ Coordinate venue, food/beverage, and AV confirmation with Meeting Planner through standard documentation and communication within the meeting lifecycle.
+ Ensure all related tasks, required documents are sent and confirmed in a timely manner as measured by task due dates and applicable service level deliverables.
+ Communicate timely with meeting planner, speaker bureau planner and vendors related to task completion and other related inquiry or follow up needs.
+ Application of client business and compliance rules throughout the planning process, especially related to venue appropriateness and negotiated rates within compliance rules.
+ Ability to trigger or escalate any items that can impact risk on meeting compliance.
+ Complete work within client defined SLA parameters
+ Ensure understanding of system functionalities related to job function as assigned.
+ Liaise with relevant internal and external stakeholders to ensure appropriate team members have the most up to date information.
+ Comply with timekeeping standards & policies in Sprout, PSA ensuring accurate work hours are logged.
**Qualifications**
+ 2+ years of (events) planning, and/or customer service experience or equivalent
+ -Previous work experience in catering to US clients, preferably in a phone-based Customer Service role, is required
+ Relevant events or meeting planning experience is preferred
+ Pharma Industry experience is a plus
+ Familiarity with US cultural norms and practices to better understand and service stakeholders and clients.
+ Bachelor's Degree Required.
+ Proficiency in PC applications, Microsoft Office suite of products (Word, Excel, PowerPoint, Teams) and Outlook is required.
+ Knowledge in SharePoint, Salesforce and Smartsheet preferred.
+ Proficiency in using phone systems such as Twilio, CRM software and other relevant technology is preferred
+ Ability to carry out analysis and information gathering to resolve problems on routine matters.
+ Able to work during US standard business hours and be flexible on work schedule and/or extended hours to meet clients' business needs during peak season.
+ Ability to multi-task/plan numerous meetings simultaneously while still demonstrating a strong attention to detail.
+ Able to be flexible to report onsite frequently, dependent on business need
+ Conducive work space when working remotely at home, which includes ability to receive and make calls during your shift, work with company provided dual monitors and have appropriate internet speed is required
+ Comfortable working in a fast-paced team environment, while also able to work independently.
+ Exceptional customer service skills
+ A strong sense of urgency and the ability to effectively problem solve.
+ Excellent oral and written communication skills with focus on the ability to be concise and clear, summarize a situation and articulate the necessary next steps, effectively listen, and assess the need for urgent action.
+ Collaborate as an integral part of the project team to execute world class events as measured by internal and external client satisfaction
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

IT Help Desk Support (Day Shift) – Cebu City
We’re Hiring! br>Join our growing team at TGS as an IT Help Desk Support Specialist and be part of a company that values innovation, learning, and people-first support. This is a day shift role based in Cebu City.

Role Overview
The IT Help Desk Support Specialist plays a key role in delivering technical assistance, managing user accounts, and maintaining systems across our Microsoft 365 environment. You’ll provide hands-on support to end users, handle onboarding/offboarding, and ensure our IT assets and tools are well-managed and documented. < r>
Key Responsibilities
End User Support
Provide day-to-day support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Office apps).

Troubleshoot and resolve issues on Windows 10/11 and macOS systems.

Manage support tickets via Jira Service Desk.

Escalate and follow up on complex issues with users.

Microsoft 365 Administration
Assist in managing Microsoft 365 Admin Center and Entra ID (Exchange, SharePoint, Teams, OneDrive).

Support basic Intune and MDM-related tasks (e.g., device registration, policy syncing).

Onboarding & Offboarding
Set up new user accounts, licenses, shared resources, and access configurations.

Securely decommission access and archive data for offboarding.

Asset & Application Support
Support software installations, updates, and SaaS tool access.

Maintain IT asset inventory and assist in hardware allocation.

Documentation & Innovation
Contribute to internal knowledge bases and create clear documentation.

Provide insights to enhance IT processes and reduce recurring issues.

Qualifications
1–2 years in an IT support or system administration role. < r>
Proficiency in Microsoft 365 Admin Center, Teams, SharePoint, and Exchange Online.

Strong familiarity with both Windows and macOS operating systems.

Experience using Jira Service Desk or other ITSM tools.

Understanding of cloud-first environments and SaaS platforms.

Preferred Qualifications (Not Required but a Plus)
Exposure to Microsoft Intune or MDM tools (Jamf, etc.).

Microsoft 365 certifications (e.g., MS-900, MD-102) or willingness to obtain.

Skills & Attributes
Positive, helpful, and solutions-focused mindset.

Strong communication skills with both technical and non-technical users.

Excellent organizational and time-management abilities.

A passion for continuous learning and exploring new technologies.

Self-starter who can work independently and prioritize effectively.

Location: Cebu City
Schedule: Day Shift

One-day hiring process! Earn up to 33k monthly!
br>For regular employees, we offer an industry-leading benefits package that includes:

Competitive Salary

Opportunity for rapid career growth for Top Performers
HMO with 2 free beneficiaries on Day One
Shift Schedule (Day shift/Mid shift/Night shift)
Pioneer, Non-voice, and Easy Accounts Available
Free Coffee and Biscuits in the office
Retirement/Life Insurance for Qualified Staff
Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.

We are currently hiring for the following accounts

Customer Service
Technical Support
Travel Account
Hotel Reservation Account
Healthcare Account
Financial
Telco Nonvoice
Food Delivery Account


Click Apply Now to start your application

WANT TO GET HIRED ASAP? GRAB OUR JOBS TODAY AND BE PRIORITIZED DURING THE PROCESS. LEARN MORE ABOUT OUR JOB VACANCIES BELOW.
We are continuously looking for top talents to join our team as Data Encoder | NON-VOICE AGENT | CSR. We achieve stability in our organization by treating our employees the same way we treat our valued clients, with utmost care. br>List of vacancies we have for you:
• Customer Service Representative < r>• Technical Support Representative < r>• Sales Representative < r>• Travel Associate < r>• Healthcare Specialist < r>• Financial Associate < r>• Telemarketer < r>• Non-Voice Agent (limited slots) < r>Qualifications:
• Amenable to working onsite(office-based) < r>• Filipino Citizen, or hold relevant residence status < r>• 18 years old and above < r>• Completed High school (old or new curriculum) < r>• Good to excellent in verbal, listening, and communication skills. < r>• with BPO experience is a plus but NOT required < r>
Further details will be discussed during the interview. We have limited job offers available here! Grab our jobs today before it runs out!

APPLY NOW!

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

**The Facilities Help Desk Analyst shall be responsible for**:
Answer all incoming calls from multi-client portfolio.
Ensure that requests are addressed in an expeditious manner.
Analyze caller's needs and is empowered to implement the best strategy to respond in order to ensure superior customer satisfaction.
Resolves and co-ordinates the resolution of customer issues.
Measure costs against established service provider guidelines.
Verify and track work orders to completion.
Approve invoices, arrange payment, interface with AP department and manage vendor payment queries
Continually build customer relations with client personnel.
HELPDESKs must have the most positive impact on their clients through their ability to:
Problem solve and discern between the symptoms of the problem and the root cause.
Work under pressure and with tight deadlines.
Convey their commitment to customer satisfaction over the telephone.
Take ownership for the ultimate resolution of the customer's problem.
Be proactive and take initiative to find the best solution to the problem.
Determine when to escalate critical works or issues that cannot be resolved without further assistance.
Decisions need to be made in property and facilities management concerning:
Performance Measurement Tracking.
Subcontractor Management and Negotiations.
Information Systems Applications.
Contract Documentation.
Ability to capture information in system whilst continuing conversation with client.
Accounts Payable knowledge useful
Previous experience in property management - understand difference between Landlord and tenant responsibility, knowledge of commercial lease.
Ability to administer service agreements and interpret lease documents.

**Remain calm in emergency e.g.**: Fire, bomb threat.
An important part of the role is to assist with the training of other new Helpdesks in the team through the use of a buddy system.
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

Start Date: January 2025
br>Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications

• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements

• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.

Benefits:

• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement

URGENT **#HIRING** for **IT Service Desk** | **Help Desk** can START ASAP

**Job Summary**:
We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.

No Assessment only Initial and Final Interviews. can start ASAP just click the Application Link Below

**Location**:BGC, Taguig

**Perks**:

- **Work Onsite**:

- **HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)**:

- **P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)**

**Qualifications**:

- **College Graduate** for any **computer-related course (for TSR only)**:

- must have a 12 Months (1yr and up) of ITSD or Help Desk Experience
- Knows ITIL / Ticketing Tools
- willing to WORK ONSITE

Salary up to **35-45K**! Depends on your **IT Service Desk **| **Help Desk Exp.**

Send your updated resume Now

APPLY NOW!

**Salary**: Php35,000.00 - Php45,000.00 per month

**Benefits**:

- Employee discount
- Flexible schedule
- Health insurance
- Life insurance

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Overtime

Supplemental Pay:

- Bonus pay
- Commission pay

COVID-19 considerations:
All processes were done Virtually due to Covid 19 and No Assessment Conducted

NOTE: we assess applicants who have a Qualified Profile and enough BPO Experience and This is WORK ONSITE

Application Question(s):

- Highest Educational Attainment
- How long is your IT Service Desk | Help Desk Experience
- Did you know the ITIL | Ticketing Tools?
- Alternative Number

**Education**:

- Bachelor's (preferred)

**Experience**:

- IT Service Desk: 1 year (preferred)

**Language**:

- Excellent to Average English Communication Skills (preferred)