557 Client Services Representative jobs in the Philippines

Small Business Services - 24x7 Client Service Representative I
Small Business Services - 24x7 Client Service Representative I
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**Why MultiplyMii?**

MultiplyMii’s mission is to empower small/medium businesses around the world to build high-performing, work-from-home Filipino teams.

We want to revolutionize the transactional, task-based nature of the BPO industry. We firmly believe that when provided the opportunity to leverage their unique skill set and experience, Filipino talent will rise to the challenge and demonstrate their exciting potential.

Covid-19 has changed the way we work forever. MultiplyMii envisions a world in which working with remote, work-from-home talent from the Philippines is the exact same experience as working with local, work-from-home talent, only a 15-minute drive away.

The purpose of the Client Success department is to work with both the clients and Multipliers to make this vision a reality, breaking through all barriers whether they be professional, cultural, or operational.

This role is suited for resourceful, ambitious leaders who never say _“that’s not my job”_. You will be stepping into a start-up environment that demands innovation, independence, and an eagerness to grow.

**Mission**

Develops the new world of outsourcing by building and implementing an Account Management solution, which supports both the Client and Filipino talent in maintaining a prosperous working relationship.

**Outcomes**
- **Performance Accountability**:

- Oversees the end-to-end performance of the Account Management function, ensuring they reach and exceed their retention and growth metrics. Works backward from company goals to set relevant, attainable targets and rocks for the team.
- **Solution Design**:

- Designs and continuously improves the Account Management Solution to build a streamlined workflow that delivers results. Regularly gathers feedback from Clients, Multipliers and Account Managers to iterate the solution, further empowering clients to successfully work with their Filipino talent.
- **Team Management**:

- Effectively leads the Account Management Team on a day-to-day basis across all regions, determining the communication methods and meeting cadences to optimize results. Leverages technology platforms to maintain visibility and control over performance without micromanaging. Ensures that the team is correctly structured to reach their goals, from a people and process perspective.
- **Upskilling**:

- Fosters a culture of continuous improvement by facilitating internal learning sessions on a diverse range of topics, that assist the Account Managers in delivering results. Ensures that the team is equipped to deliver a consistent, professional, and confident implementation of the Account Management solution.
- **Scalability Readiness** - Constantly tinkers with the Account Management service to make it more scale-proof, with a focus on increasing the profitability of the company. Implements creative solutions, including internally built technology, to increase efficiency without compromising on quality.
- **Client Growth**:

- Implements intelligent tactics and techniques into our solution that promote Client growth, increasing the lifetime value of a Client.
- **Cross-Departmental Collaboration**:

- Works collaboratively with related teams and departments to develop a seamless Client Experience. Leverages the high interface with Clients & Multipliers to provide candid, constructive feedback to other departments, improving the overall effectiveness of the MultiplyMii solution.

**Competencies**
- **Solution Design** - Can creatively conceptualize the solution to a big problem, and translate it into a scalable, repeatable process that can be delegated and rolled out at volume. Able to iterate frequently based on feedback from stakeholders, and execute improvements quickly and clearly.
- **Executive Management**:

- Delinieates the overarching goals of the business to identify departmental targets, metrics, and rocks, balancing budgetary considerations to build a roadmap to success. Demonstrates the ability to approach complex situations with confidence, breaking down large problems into step-by-step solutions for themselves and others.
- **Leadership**:

- Is a proven Multiplier that fosters a challenging, innovative, and productive environment, developing leaders and inspiring the team to get the most out of themselves.
- **Recruitment**:

- Can define and identify an A+ Player for multiple roles, and sell them on the mission and vision of the company.
- **Client Facing Skills** - Can confidently build interpersonal relationships with international clients and intuitively understand their business needs. Is confident in pushing back at a Client when necessary to help them achieve their goals.
- **Cultural Influence** - Radiates optimism and enthusiasm that motivates all those around them to excel in their performance, and demonstrates the ability to influence others positively.
- **Resourceful and Independent**:

- Does not require a rigid system or procedure to achieve results, excited by the

**Why MultiplyMii?**

MultiplyMii’s mission is to empower small/medium businesses around the world to build high-performing, work-from-home Filipino teams.

We want to revolutionize the transactional, task-based nature of the BPO industry. We firmly believe that when provided the opportunity to leverage their unique skill set and experience, Filipino talent will rise to the challenge and demonstrate their exciting potential.

Covid-19 has changed the way we work forever. MultiplyMii envisions a world in which working with remote, work-from-home talent from the Philippines is the exact same experience as working with local, work-from-home talent, only a 15-minute drive away.

The purpose of the Client Success department is to work with both the clients and Multipliers to make this vision a reality, breaking through all barriers whether they be professional, cultural, or operational.

This role is suited for resourceful, ambitious leaders who never say _“that’s not my job”_. You will be stepping into a start-up environment that demands innovation, independence, and an eagerness to grow.

**Mission**

Develops the new world of outsourcing by building and implementing an Account Management solution, which supports both the Client and Filipino talent in maintaining a prosperous working relationship.

**Outcomes**
- **Performance Accountability**:

- Oversees the end-to-end performance of the Account Management function, ensuring they reach and exceed their retention and growth metrics. Works backward from company goals to set relevant, attainable targets and rocks for the team.
- **Solution Design**:

- Designs and continuously improves the Account Management Solution to build a streamlined workflow that delivers results. Regularly gathers feedback from Clients, Multipliers and Account Managers to iterate the solution, further empowering clients to successfully work with their Filipino talent.
- **Team Management**:

- Effectively leads the Account Management Team on a day-to-day basis across all regions, determining the communication methods and meeting cadences to optimize results. Leverages technology platforms to maintain visibility and control over performance without micromanaging. Ensures that the team is correctly structured to reach their goals, from a people and process perspective.
- **Upskilling**:

- Fosters a culture of continuous improvement by facilitating internal learning sessions on a diverse range of topics, that assist the Account Managers in delivering results. Ensures that the team is equipped to deliver a consistent, professional, and confident implementation of the Account Management solution.
- **Scalability Readiness** - Constantly tinkers with the Account Management service to make it more scale-proof, with a focus on increasing the profitability of the company. Implements creative solutions, including internally built technology, to increase efficiency without compromising on quality.
- **Client Growth**:

- Implements intelligent tactics and techniques into our solution that promote Client growth, increasing the lifetime value of a Client.
- **Cross-Departmental Collaboration**:

- Works collaboratively with related teams and departments to develop a seamless Client Experience. Leverages the high interface with Clients & Multipliers to provide candid, constructive feedback to other departments, improving the overall effectiveness of the MultiplyMii solution.

**Competencies**
- **Solution Design** - Can creatively conceptualize the solution to a big problem, and translate it into a scalable, repeatable process that can be delegated and rolled out at volume. Able to iterate frequently based on feedback from stakeholders, and execute improvements quickly and clearly.
- **Executive Management**:

- Delinieates the overarching goals of the business to identify departmental targets, metrics, and rocks, balancing budgetary considerations to build a roadmap to success. Demonstrates the ability to approach complex situations with confidence, breaking down large problems into step-by-step solutions for themselves and others.
- **Leadership**:

- Is a proven Multiplier that fosters a challenging, innovative, and productive environment, developing leaders and inspiring the team to get the most out of themselves.
- **Recruitment**:

- Can define and identify an A+ Player for multiple roles, and sell them on the mission and vision of the company.
- **Client Facing Skills** - Can confidently build interpersonal relationships with international clients and intuitively understand their business needs. Is confident in pushing back at a Client when necessary to help them achieve their goals.
- **Cultural Influence** - Radiates optimism and enthusiasm that motivates all those around them to excel in their performance, and demonstrates the ability to influence others positively.
- **Resourceful and Independent**:

- Does not require a rigid system or procedure to achieve results, excited by the

**Duties and Responsibilities**:

- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

**Qualifications**:

- **At least 2 Year(s) of working experience in the related field is an advantage but not required.**:

- **Applicants from different industry are encouraged to apply.**:

- Experience in sales and providing solutions based on customer needs
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational skills
- Fast learner in dealing with a fast paced industry is a must
- Ability in problem-solving and negotiation
- Willing to work in Pasig City
- Can start ASAP

**VALUCARE provides our employees with a total rewards package, which includes competitive market benefits**
- **Guaranteed leave benefits (15 vacation leaves and 15 sick leaves) on your first day**:

- **Guaranteed HMO on your first day**
- Salary is negotiable (based on capabilities and performance / accomplishment
- Performance based bonus
- Life Insurance Coverage
- Health care benefit coverage up to 3 dependents
- Retirement benefits
- Annual Salary Increase
- Birthday Leave
- Profit Sharing
- Uniform Benefit
- Medicine Allowance
- Vitamins Allowance
- Company Sponsored Trainings

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

**Experience**:

- Account Management: 1 year (preferred)

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Technology Account Management (Real Time Payments)
Overview
As the Director, Technology Account Management (Real Time Payments) role, you will be responsible for ensuring timely delivery and execution of MasterCard's Real Time Payments (RTP) Products & Services to operators and clients in the Philippines. This role involves direct interaction with operators, clients, and regional MasterCard functions to deploy RTP solutions successfully. Key responsibilities will include technical and operational support, program management, client implementation and onboarding, release management, client training, production support, and coordinating delivery priorities with stakeholders.
The Role
- Lead initiatives starting from the concept stage, including scoping functional requirements with clients and operators, providing consulting support on the onboarding process, and managing cross-functional partners.
- Provide technical guidance, develop technical solutions, manage performance, and ensure effective execution across all phases of the delivery process.
- Offer post-production support, including troubleshooting, reviewing logs, and supporting migrations and testing with clients and operators.
- Act as the primary technical contact for clients, operators, and cross-functional teams.
- Support production migration for clients, address settlement-related issues, and ensure timely delivery of reports.
- Facilitate release management and training, support clients on regression testing and troubleshooting
- Contribute to pipeline development by collaborating with country leads, account managers, product leaders, and the O&T Regional lead, to prioritize the timeline for releases and maintenance activities.
- Conduct regular training sessions for clients, vendors, and relevant industry authorities.
All About You
- Proven experience in the Real Time Payment Industry, especially in Technical Account Management or Application Support.
- Familiarity with ISO20022 message format, API integration, network, database, and system integration.
- Knowledge of tools like Dynatrace, Splunk, NETSCOUNT, SQL query.
- Successful implementation of Realtime Payment solutions for multiple clients and complex systems.
- Good understanding of client needs, industry trends, regulatory requirements, and competitive landscape.
- Excellent communication skills to explain technical issues clearly.
- Flexibility to prioritize and support work outside of working hours, if required
- Education qualifications in computer science & engineering, electronics engineering, information technology & systems or equivalent will be preferred
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

REQUIREMENTS:

- At least Graduate of BS Customs Administration or any Business Course
- Fresh graduate can be considered
- Can start ASAP

*
- Monitor container pull out.
- Book to shipping lines.
- Check updated transshipment rates.
- Check updated vessel schedules from shipping lines.
- Lodge on Terminal Appointment Booking System (TABS).
- Pre-advise to shipping lines.
- Draft and send shipment details.
- Draft and send House Bill of Lading (HBL).
- Draft Ocean Loading Report (OLR) for LCL and Consol, FCL Seafreight and Airfreight LCL’s.
- Draft Billings for Export (Seafreight, Airfreight, Domestic).
- Transshipment monitoring.
- Assist on Import when in-charge is not around.
- Inquire rates to shipping lines.
- Balikbayan shipment monitoring.
- Sends pre-alert to agents.
- Assist on domestic LCL’s and FCL’s.
- Do sales call.
- Transshipment report monitoring.
- Drafting of Export consolidation weekly flyers.
- Request for payments (Export/ Domestic/ Airfreight).
- Liquidation of Expenses for Consol/ FCL shipments.
- Other related tasks that may request by Immediate Superior/ Department Head.

**Job Type**: Permanent

**Salary**: Php10,000.00 - Php15,000.00 per month

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (required)

must be a graduate of any 4-year course
- work experience is not required but an advantage-preferably in Customer Service
- Has interpersonal, communication & teamwork skills, flexible, and can handle pressure to meet deadlines.
- Patient, Responsible, Hones, Creative, has initiative to help others, punctual & willing to learn and adjust.

**Job Types**: Full-time, Permanent, Fresh graduate

Schedule:

- 8 hour shift

A team player and able to work in a fast-paced environment.
- Proactive, self-motivated and keen to learn.
- Previous customer care experience preferred.
- Good communication and interpersonal skills.
- Handle incoming walk-in customers, phone calls, appointments and messages.
- Address customer’ needs and concerns efficiently and effectively to turn unhappy customers into return guests.
- Build rapport and establish good relationships with customers to ensure customer retention.
- Promote and up-sell products, services and packages to maximize sales opportunities where necessary.
- Provide constructive feedback on sales, effectiveness of promotions, customers, product and service launches as well as store activities and trends.

**Salary**: From Php20,000.00 per month

**Benefits**:

- Company events
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary

COVID-19 considerations:
All applicants must wear a mask.

Ability to commute/relocate:

- Davao City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Relations: 2 years (preferred)

Neat & clean (hygienic)

At least college level

Understands the basic principles of retail selling

Good command of English language

**Benefits**:

- Paid training

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Manila: Reliably commute or planning to relocate before starting work (required)