5,918 Client Services Representative jobs in the Philippines

The Client Services Representative will assist customers with questions, and concerns, and educate them on the client's products and services. The successful person in this role will encourage a direct and positive relationship with customers.

Job Responsibilities

• Answer a minimum of 30 inquiries via email, phone, or chat in a professional and upbeat manner;
• Resolve client cases for the client services team;
• Educate clients on searches, forms needed for searches, and the adverse action process;
• Assist clients with new user accounts, during the ordering process, and train clients to use the portal;
• Train new clients on the billing process;
• Assist other departments in obtaining information and forms needed from clients to perform searches;
• Perform other duties as assigned.

• Has experience working in a background screening company
• Has experience with verification processes such as employment, education, or reference checks
• Has any leadership or management experience
• Ability to maintain regular and punctual attendance;
• Able to thrive in a fast-paced environment;
• A natural problem solver and is focused on creating solutions;
• Can adapt quickly to a changing environment;
• Can work well independently but understand the importance of teamwork;
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.
• High School Diploma or equivalent required;
• 1+ years experience in a Clients Services Department in a call center environment preferred;
• Working knowledge of G-Suite and Microsoft Office products;
• Experience in Salesforce preferred;
• Proven ability to build, nurture, and retain client relationships;
• Able to sit at a desk and work on a computer for prolonged periods;
• Navigate easily between multiple windows/browsers, perform extensive internet research, and type 45 WPM.

Minimum Technical and Work Environment Requirements:

• Internet Connection:

• Primary internet connection with a minimum speed of 15 Mbps.

• Backup internet connection with at least 10 Mbps.

• Backup connection must be capable of supporting work during a power outage.

• Primary Device:

• Desktop or laptop equipped with at least:

• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.

• A minimum of 8 GB RAM.

• Backup Device:

• Must meet or exceed the performance of an Intel Core i3 processor.

• Must be functional during power interruptions.

• A functioning webcam.

• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• Peripherals and Workspace: A smartphone for communication and verification purposes.

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

The Client Services Representative will assist customers with questions, and concerns, and educate them on the client's products and services. The successful person in this role will encourage a direct and positive relationship with customers.

Job Responsibilities

• Answer a minimum of 30 inquiries via email, phone, or chat in a professional and upbeat manner;
• Resolve client cases for the client services team;
• Educate clients on searches, forms needed for searches, and the adverse action process;
• Assist clients with new user accounts, during the ordering process, and train clients to use the portal;
• Train new clients on the billing process;
• Assist other departments in obtaining information and forms needed from clients to perform searches;
• Perform other duties as assigned.

• Has experience working in a background screening company
• Has experience with verification processes such as employment, education, or reference checks
• Has any leadership or management experience
• Ability to maintain regular and punctual attendance;
• Able to thrive in a fast-paced environment;
• A natural problem solver and is focused on creating solutions;
• Can adapt quickly to a changing environment;
• Can work well independently but understand the importance of teamwork;
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.
• High School Diploma or equivalent required;
• 1+ years experience in a Clients Services Department in a call center environment preferred;
• Working knowledge of G-Suite and Microsoft Office products;
• Experience in Salesforce preferred;
• Proven ability to build, nurture, and retain client relationships;
• Able to sit at a desk and work on a computer for prolonged periods;
• Navigate easily between multiple windows/browsers, perform extensive internet research, and type 45 WPM.

Minimum Technical and Work Environment Requirements:

• Internet Connection:

• Primary internet connection with a minimum speed of 15 Mbps.

• Backup internet connection with at least 10 Mbps.

• Backup connection must be capable of supporting work during a power outage.

• Primary Device:

• Desktop or laptop equipped with at least:

• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.

• A minimum of 8 GB RAM.

• Backup Device:

• Must meet or exceed the performance of an Intel Core i3 processor.

• Must be functional during power interruptions.

• A functioning webcam.

• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• Peripherals and Workspace: A smartphone for communication and verification purposes.

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

Are you a customer service pro with a knack for B2B sales support?

We're hiring a Client Services Representative - Sales Account to join our team

In this role, you'll be the primary point of contact for our clients, ensuring their needs are met, issues are resolved promptly, and they have a positive experience that contributes to our sales goals. The ideal candidate will have excellent communication skills, a knack for problem-solving, and a passion for building strong client relationships.

Key Responsibilities

• Client Communication: Serve as the main point of contact for clients via phone, email, and chat.
• Issue Resolution: Address and resolve client inquiries, complaints, and issues efficiently and professionally.
• Account Management: Maintain a deep understanding of the client's business, products, and services to provide expert support.
• Sales Support: Collaborate with the sales team to identify new opportunities, support sales processes, and assist in client retention efforts.
• Documentation: Accurately document all client interactions and transactions in our CRM system.
• Reporting: Prepare and present reports on client feedback, service metrics, and key performance indicators (KPIs).

Qualifications

• Education: High school diploma or equivalent is required. A college degree in a business-related field is a plus.
• Experience: A minimum of 5 years of experience in a client-facing role, preferably in a call center, BPO, or sales environment.
• Communication Skills: Excellent verbal and written communication skills in English are essential.
• Problem-Solving: Strong analytical and problem-solving abilities with a proactive approach to issue resolution.
• Technical Proficiency: Comfortable using CRM software, Microsoft Office Suite, and other relevant tools.
• Soft Skills: A positive attitude, empathy, and the ability to work well under pressure in a fast-paced environment.
• Availability: Flexibility to work in a night shift schedule.

Salary Range

• 70,000 to 80,000 PHP
• Must Work Night Shift 9pm to 6am

If you have a passion for problem-solving and thrive in a fast-paced environment, we want to hear from you.

Send your updated resume to: OR contact us through this cellphone #

Job Type: Full-time

Pay: Php70, Php80,000.00 per month

Work Location: In person

Position Overview
As a Client Services Representative, you will work on a strong and growing team with banking experience to understand and effectively provide permanent business enhancing service to our clients, in response to their calls, in a way that upholds and enhances our exceptional brand values. You will build relationships with our clients and become their "go to" person. As a pro-active problem solver, you will interact well with the team and document frequent questions and answers in our knowledge management system. You will learn our business through comprehensive onboarding training and will continually increase your knowledge through formal cross-training opportunities each month. You will be customer focused, passionate about helping our clients, and driven to increase our customer retention rate.

We are looking for self-motivated professionals with banking or financial services experience, strong organizational skills and an ability to quickly learn a broad set of financial and technical knowledge. Our Client Service Representatives read people and situations accurately in order to identify with and adapt their style and approach toward achieving alignment and connection with our customers.

Position Description
Key Responsibilities

• Build strong relationships with clients by understanding their specific needs and recommending the best solutions.
• Learn and navigate Diamond Mind's products and services to ensure the right fit for each client.
• Handle sensitive tasks quickly and accurately while keeping information confidential.
• Solve technical issues in a timely and efficient way.
• Communicate regularly with partners, vendors, and suppliers based on client needs.
• Keep updated records of policies and procedures and share updates as needed.
• Carefully manage client account changes and explain them clearly in simple terms.
• Use our CRM system to track all client interactions and updates.
• Help onboard new clients promptly and guide them through the process.
• Join internal teams or projects to help improve how we work and support company growth.

Required Qualifications

• Bachelor's degree from (business-related field preferred).
• Minimum of 2 years of experience in banking, client services, or a related field—ideally involving reconciliation, operations, or customer success.
• Strong skills in Microsoft Office, particularly Excel.
• Clear and professional communication skills—both verbal and written.
• Ability to read people and adjust communication style to connect with diverse clients.
• Demonstrated accuracy in handling sensitive data and account information.
• Experience using CRM platforms such as Salesforce.

Key Attributes

• Passionate about delivering outstanding customer service and building long-term relationships.
• Self-starter with high initiative and a desire to learn and grow professionally.
• Collaborative and team-oriented, with a willingness to share knowledge and support peers.
• Polite, patient, and resilient in customer-facing situations.
• Analytical mindset and interest in financial data, trends, or research.
• Demonstrated integrity and ability to represent the company with professionalism.

Who You Are

• Meticulous and dependable, especially when dealing with numbers, records, and timelines.
• Collaborative and respectful of cross-functional teamwork.
• Empathetic and solution-focused, with a natural ability to connect with clients.
• Curious and eager to learn across business operations and systems.
• A positive team player who contributes to a supportive and high-performing culture.

Company Overview
VenturEd Solutions is a leading solution provider exclusively dedicated to powering the success of K-12 schools, students, and families. With innovative solutions rooted in more than 50 years of service to the education sector, VenturEd Solutions, formerly Education Brands from Community Brands, empowers schools worldwide with efficient, highly configurable solutions that strengthen operations and drive growth. VenturEd Solutions serves more than one million students and families at over 24,000 schools, districts, dioceses, multi-academy trusts, and educational organizations globally. This comprehensive suite of solutions supports admissions and enrollment, financial aid, tuition, student information management, school payments, communications, data, and analytics to aid schools in achieving their goals and make a lasting impact in their communities.

Our mission is to help passionate people and purpose-driven organizations achieve more for their communities.
What We Bring To The Table

Growth Opportunities
to help you advance in your career.

Achieve Work-Life Balance
with a setup that suits you.

Employee Engagement Activities
to connect and grow with your team.

Complimentary HMO
for you + 2 dependents from Day One—your health matters

Earn a 20% Night Shift Differential
—your hard work deserves to be recognized.

Convertible Leave Credits
available right from the start.

Quarterly Performance Bonuses
—because your efforts should be rewarded

Annual Merit Increase
to recognize your dedication and growth.

Guaranteed Weekends Off
—take time to relax and recharge.

About the role

As a Healthcare BPO Spanish Client Services Representative at access healthcare, you will play a crucial role in providing high-quality customer service support to our Spanish-speaking clients. This full-time position is based in Taguig City, Metro Manila, and offers an excellent opportunity to develop your skills in a dynamic and growing healthcare organisation.

What you'll be doing

1. Handling inbound calls from Spanish-speaking clients and addressing their inquiries, concerns, and requests in a professional and empathetic manner
2. Documenting all client interactions and maintaining accurate records of case resolutions
3. Troubleshooting and resolving client issues in a timely and efficient manner
4. Providing feedback and suggestions to improve customer service processes and procedures
5. Collaborating with cross-functional teams to ensure seamless service delivery
6. Continuously developing your product knowledge and customer service skills

What we're looking for

1. Fluency in Spanish and English, both written and verbal
2. Excellent communication and interpersonal skills
3. Strong problem-solving and critical thinking abilities
4. Proven experience in a customer service or call centre environment
5. Familiarity with healthcare industry terminology and processes
6. Ability to work effectively in a fast-paced, dynamic environment
7. Commitment to providing exceptional customer service

What we offer

At access healthcare, we are dedicated to creating an inclusive and supportive work environment where our employees can thrive. We offer a competitive salary, comprehensive health benefits, and opportunities for career development and growth. Our commitment to work-life balance is reflected in our flexible work arrangements and wellness initiatives. Join our team and be a part of a mission-driven organisation that is transforming the healthcare industry.

About us

access healthcare is a leading provider of healthcare business process outsourcing services, serving clients in the United States and globally. With a focus on innovation and excellence, we are passionate about empowering our clients to deliver exceptional healthcare experiences. Our talented team of professionals is dedicated to driving positive outcomes for our clients and their patients.

Apply now to become our next Healthcare BPO Spanish Client Services Representative and be a part of our growing team

Qualifications:

• Bachelor's degree graduate

• Willing to work on-site (client-facing)

• With excellent communication and customer service skills

• Has confidence and is assertive

• Has 1-3 years of CSR/Front Office/BPO work experience

Duties an Responsibilities:

-Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (i.e. payment-related concerns, follow-ups, and requests).

-Maintains excellent professional relationship with the clients, ensuring positive customer service provision.

-Reports to the accounts managers on the progress of clients' payment process for the unit.

-Monitors renewals and handles new and existing accounts (clients assigned with).

-Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the Accounts Receivables Department.

Duties and Responsibilities:

• Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (i.e. payment-related concerns, follow-ups, and requests).
• Tasked to assists customers with their after sales concerns related to payment and collections
• Maintains excellent professional relationship with the clients, ensuring positive customer service provision.
• Reports to the accounts managers on the progress of clients' payment process for the unit.
• Responsible for monitoring past due accounts and sending of payment reminders and other collection notices
• Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the relevant department/s.

Qualifications:

• Graduate of any business-related 4-year course (
  Financial Course is preferred)
• Open to Fresh Graduates
• Willing to work on-site (client-facing).
• With excellent communication and customer service skills.
• Has confidence and is assertive.
• Has 1-3 years of customer service, real estate, or collection experience.

Client Relations Officer

Job Qualification

• Bachelor's degree in Marketing, Business Administration, Management, Communications, or related field

• At least 1–3 years of experience in client relations, account management, or a similar role (corporate/office setting preferred)

• Strong verbal and written communication skills in English

• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and other business tools

• Strong organizational skills with keen attention to detail

• Able to handle multiple tasks and meet deadlines in a fast-paced environment

• Demonstrates professionalism, problem-solving skills, and sound judgment in handling client concerns

• Ability to work both independently and collaboratively with cross-functional teams

UCBEnvironmental is a family of companies focused on Sustainable Sustainability. Through our five distinct divisions: , UCBPalletSolutions, UCBOrganicWaste, UCBTrading and UCBZeroWaste… we service many of the largest, most trusted brands in the country

Pioneering sustainability through innovation, the UCBEnvironmental journey began in 2006 with , creating a technology platform to match the supply and demand of the billions of USED boxes unpacked daily, across North America. Leveraging its success in both technology and logistics, UCBZeroWaste was launched in 2019 to offer comprehensive, fully-managed waste reduction programs. UCBPalletSolutions utilizes similar technology and logistics prowess, applied to USED pallets. As we were founded in sunny California, with some of the strictest food regulations in the country, UCBOrganicWaste offers some of the best knowledge and expertise to all our clients nationwide.

Why work at UCB:

• Competitive Salary
• Longevity Bonus
• A Player Bonus
• Year-End Profit-Sharing Bonus
• Your work helps reduce environmental impact.
• Supportive and accessible leadership team
• Work with a passionate and collaborative team of people
• Career growth opportunities
• Work with the biggest most well-known companies.

Work Hours and Schedule: Night Shift - U.S. Business Hours (Monday to Friday)

Work Duration: Full-time (40 hours per week)

Rate: $5-$6/hour

Note: Please attach your updated resume/CV in your proposal

Description/Information:

We are looking for a Client Relations Specialist based in the Philippines to work directly with the CEO, providing dedicated support in managing and strengthening relationships with existing clients. This role will operate under the CEO's direction to ensure consistent client engagement, feedback gathering, and satisfaction. The ideal candidate is proactive, client-focused, and highly organized, ensuring that every client interaction adds value and reinforces long-term partnerships.

Key Responsibilities:

• Serve as the primary point of contact for the CEO's existing clients, ensuring consistent communication and follow-up.
• Schedule and coordinate regular client meetings for the CEO, ensuring consistent client engagement.
• Gather client feedback during and after meetings, summarizing insights for the CEO and relevant teams.
• Support the CEO in preparing for client calls and meetings by providing background information, notes, and follow-up actions.
• Maintain detailed records of client interactions, preferences, and ongoing projects in the CRM.
• Use LinkedIn and other platforms to stay connected with clients, monitor industry updates, and identify relationship opportunities.

Qualifications:

• Proven experience in client relationship management, account management, or customer success (preferably in a B2B environment).
• Excellent communication and interpersonal skills, with the ability to build rapport and establish relationships with potential clients.
• Skilled at managing and prioritizing a high volume of inbound and outbound calls while maintaining professionalism, clarity, and a client-focused approach.
• Highly proactive — not just "order takers," but actively finding ways to grow each account.

•Comfortable working within a CRM, spotting expansion opportunities, surfacing cross-sells, and re-engaging at-risk accounts.

•Proficiency in Microsoft Office Suite and CRMs (HubSpot, Salesforce, or similar)

UCBEnvironmental (UCB) is growing fast In order to keep up with our explosive growth, we are actively hiring smart, driven, passionate people to help implement our proven programs. If you think you would be a good fit for UCB and you are looking for a challenging-but-rewarding career in waste reduction, we'd love to hear from you

Learn more about us by visiting our websites and

UCBEnvironmental is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Type: Full-time

Pay: From Php44,000.00 per month

Work Location: Remote