3,824 Technical jobs in the Philippines

LOCATION:

Owens Asia, Inc. is located at One West Aeropark, Clark Freeport Zone, Pampanga, Philippines

JOB DESCRIPTION:

• The Technical Support will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.

JOB RESPONSIBILITIES:

• Provides technical support and guidance to resolve users' computer hardware and software problems.
• Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.
• Applies knowledge of computer software and hardware to assist users in resolving problems.
• Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
• Coordinates service or replacement of defective products from vendors and manufacturers.
• Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
• Drafts or revises user training manuals and procedures.
• Maintains logs of support services provided in the ticketing system or other appropriate databases.
• Develops training materials and/or provides onsite training as requested.
• Performs other related duties as assigned.

JOB REQUIREMENTS:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite.
• Thorough understanding of technology commonly used by clients and employees.
• Ability to explain technical problems to non-technical employees.

Skills:

• Ability to Learn New Software and Hardware.
• Active Listening
• Analysis of Technical Issues.
• Application Support.
• Assessing Customer Support Needs.
• Attention to Detail
• Strong knowledge of software packages

Hiring Process & Privacy Notice

Owens collects information from job applicants during the recruitment process.

Owens processes your personal data in a manner consistent with the data protection requirements for your location and the location of the hiring company. Owens may process your data on one or more of the following bases; entering into or the performance of a contract, consent, or legitimate interests. Owens operates in a number of international locations and your application may be processed in any of these locations. International transfer of your personal data between Owens companies is subject to standard EU international contractual clauses, when applicable.

To obtain a job with one of our companies, you may be required to take assessment tests and complete and pass a background screening, including criminal records checks.

Information you will supply may be disclosed to third parties, including agents or vendors of the company you are applying to, law enforcement agencies, state or federal agencies, courts, schools, employers to handle the recruitment and background screening process. Information may be transmitted to another country other than the country you are located in or applying to, including countries outside the EU with a different level of data protection or inadequate data protection laws as defined by the European Commission.

Recruitment information is generally retained for 6 months unless there is an extended legal mandatory retention period. If you would like us to keep your information for future career opportunities, please indicate with your consent below. If you are hired, your information will be retained for longer.

For more information on our privacy practices and your rights, visit the Owens OnLine Privacy Policies page.

Job Type: Full-time

Work Location: In person

Job Descriptions

• Provide first level support through diagnosing or troubleshooting problems and implementing corrective action either remotely;
• Following the SLA, isolate issues, identify and follow the proper escalation path for issues beyond the scope of support;
• Using the ticketing tool, log all updates and troubleshooting procedures performed including complete and comprehensible details.;
• Escalate issues that are beyond the scope of support to the proper level of support
• Take accountability and ownership of user issues through to resolution; escalated issues shall be monitored in behalf of the customer and communicate the progress and update the ticket/s in a timely manner
• Actively monitor ticket assignment/s for timely resolution;
• Proactively raise possible issues that may arise from existing problems or newly implemented change or system updates;
• Ensure that satisfactory resolution has been executed before putting tickets on resolved state;
• Demonstrate professionalism while handling inquiries or complaints of the customers;
• Properly turn over any pending tasks that need attention during scheduled absence (i.e. rest day or vacation leave);
• Contributes to Team/unit goals by accomplishing related duties as required.

Job Qualifications

• Bachelor's degree in Science, Technology, Engineering, and other related courses.
• Strong customer service skills; and have a dynamic and excellent analytical skill combined with a logical mindset
• Strong interpersonal skills and can work under pressure;
• Ability to learn and adapt quickly.
• Ability to multi-task and function as a generalist;
• Proficiency in troubleshooting Personal Computers
• Basic understanding of Information Technology Networking Devices;
• Amenable to rotating shift schedules including morning, mid-day, night shifts, weekends and holidays;
• Able and amenable to travel to client sites.
• Willing to work onsite- Makati City

Job Type: Full-time

Pay: From Php18,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Expected Start Date: 10/15/2025

The role focuses on maintaining and supporting end-user IT systems, including software updates, hardware troubleshooting, and equipment installation. It involves coordinating with the Cybersecurity team, managing LAN cabling and connectivity, performing preventive and corrective maintenance, and collaborating with other ICT teams to ensure the reliability and efficiency of end-user devices across MERALCO offices (excluding MOC).

Job Type: Full-time

Benefits:

• Company event
• Health insurance
• Life insurance
• On-site parking
• Paid training
• Promotion to permanent employee

Schedule:

• Mondays to Fridays; 8 hour shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Pasig: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: Ortigas Pasig

Company Description

The Office of Civil Defense (OCD) is the implementing arm of the National Disaster Risk Reduction and Management Council in the Philippines. Our primary mission is to administer a comprehensive national civil defense and disaster risk reduction and management program by providing leadership in the continuous development of strategic and systematic approaches, as well as measures to reduce the vulnerabilities and risks to hazards and manage the consequences of disasters.

MINIMUM QUALIFICATIONS

Education:

Bachelor's Degree in Psychology, Human Resource Development Management, Information Technology or a related field.

Experience:

Has experience in management of HR Information Systems, Familiarity with Data Privacy Laws and Regulations

Duties and Responsibilities:

1. Assist in the development/ enhancement of existing employees' compensation and benefits programs;
2. Assist in maintaining and updating of accurate, confidential employee data in the HRIS; ensure data integrity through regular collaboration with other HR sections;
3. Assist in supporting HR system implementations, upgrades, integrations, and troubleshoot issues in coordination with IT or vendors;
4. Assist in generate reports, analytics, and dashboards for management; monitor system performance and recommend process improvements;
5. Perform other functions as may be directed.

Salary Grade:
11

Qualifications:

• BS degree in Electrical, Electronics, Instrumentation, IT or relevant field.
• With related experience regarding technical support and service but fresh graduates who is willing to train are welcome to apply.
• Electrical, Instrumentation and Automation trainings/seminars.
• Excellent problem-solving and communication skills
• Good understanding of electrical drawings, P&ID, process flow chart and other technical papers.
• Initiative and work organization
• Must have documentation skills.
• Willing to travel and be assigned on site
• Able to attend client's request on weekends and holidays as required
• Team player
• Willing to work in Cainta, Rizal
• Can start ASAP.

Job Type: Full-time

Work Location: In person

• Ensures all assembled products purchased by clients have met their specifications.
• Inspects items obtained from the Warehouse and ensures that the correct specifications are met based on client specifications.
• Checks the condition of all items received and ensures there were no damages or defects.
• Tests and burns in the newly assembled units purchased by clients as part of quality control.
• Ensures the prompt and timely delivery of services to all clients.
• Field service - PMS, diagnosis, troubleshooting, and repairs.

Office Location: 3rd Floor PPL Bldg. Cor San Marcelino St. Paco Manila / Lot 2 Blk 867 #1375 San Gregorio St., Brgy. 678, Zone 74 District V, Paco, Manila

Job Types: Full-time, Permanent, Fresh graduate

Pay: From Php19,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Education:

• Bachelor's (Required)

Experience:

• Laptop, Desktop and Printer: 2 years (Required)

License/Certification:

• NCII (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person

Expected Start Date: 09/01/2025

The Purpose Driven Career Objectives of a Bilingual Global Service Desk (Mandarin)

Work for one of the world's largest providers of outsourced (OSAT) semiconductor packaging, design, and test services. As a part of the team, you will be responsible for incoming requests for IT support and resolving software, application, network, account-related issues with computers. You will ensure user queries or issues are captured, validated, and triaged for further processing. You will be responsible for analyzing incident tickets and requests from customers or end-user, recommending solutions,s and escalating to the technical system owner. You will also ensure that ticket closure is within defined service levels. Make sure to communicate to users through different contact types such as email, phone, and chat. Lastly, you will receive English calls on global service desk hotline available to various Amkor locations in United States, Europe, and the Asia Pacific.

Work information

• Monday to Friday
• 7AM-4PM
• HMO upon hire

To apply for a Bilingual Global Service Desk (Mandarin), you are excellent at:

• Acts as the single point of contact for end-users in any IT-related inquiry, issue, or request.
• Records all English language incident tickets, system alerts, and requests.
• Serves as the Remote support running 24/7 supporting all Amkor locations globally.
• Analyses incident tickets, system alerts and request then provide solutions or recommendations.
• Categorize, prioritize, and assign reported incidents and provide solutions
• Administers the account management for various systems particularly global accounts such as active directory, Agile PLM, SAP, and manufacturing systems like MES, AMS, CIM, etc.
• Determine proper escalation or higher level of support group (application support, infrastructure, or Infosec team) if needed for more technical analysis and resolution.
• Ensure all incident tickets and requests are closed with resolution in accordance with the Service Level Agreement (SLA) metrics.
• Other functions may be assigned from time to time by a superior

Your Success Profile includes:

• Proficiency in Mandarin language (both written and verbal)
• 2 years of related work experience
• Practice ITIL method and processes
• With knowledge in ServiceNow or equivalent system
• Good presentation, and technical computer skills
• Analytical and proficient in Incident triage

As a Tier 1 Technical Customer Experience (CX) Advocate, you are the first line of support for our customers, providing exceptional service and technical assistance. Your role is pivotal in ensuring customers maximize their experience with our products and services. This position demands outstanding communication skills, a problem-solving mindset, and the ability to adapt to a fast paced, dynamic environment.

Responsibilities

Customer Support

• Provide real-time support through Zendesk tickets and calls, ensuring prompt and accurate resolutions.
• Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
• Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.

Technical Expertise

• Gain in-depth knowledge of Photobooth Supply Co.'s products, including assembly, software, hardware, printing solutions, and account management.
• Troubleshoot and resolve technical issues while escalating complex cases to the Tier 2 team when necessary.

Collaboration & Communication

• Work closely with the Tier 1 Team, fellow advocates, and Tier 2 teams to share knowledge, resolve escalations, and improve workflows.
• Participate in team training, mentorship, and development sessions to enhance your skills

Qualifications

• 2-3 years of technical support experience.
• Previous experience troubleshooting hardware and software remotely is required.
• Exceptional English language written and verbal communication skills.
• Strong problem-solving skills with a customer-first mindset.
• Ability to troubleshoot technical issues in a clear, concise manner.

Preferred

• Familiarity with Zendesk support ticketing systems.
• Background in photography, software, or event-related technology is a plus.

Skills & Competencies

• Proactive and resourceful in identifying solutions.
• Comfortable working in a remote team environment.
• Strong attention to detail and organizational skills. Ability to handle a high volume of inquiries while maintaining quality.
• Empathy and patience when dealing with customer challenges.

JOB HIGHLIGHTS

• Life Insurance Coverage upon hiring.
• Career advancement based on performance.

KEY RESPONSIBILITIES

• Reconfiguration activity
• Troubleshooting of desktop, laptop, printer and mobile
• Installation of OS and drivers
• Re-image OS
• Basic network troubleshooting issues
• Resolve customers issues in an accurate and timely manner
• And all other duties assigned by superior or manager.

JOB REQUIREMENTS AND QUALIFICATIONS

• Graduate of Associate or Bachelor's degree in technical courses
• Knows around I.T stuff (Software and Hardware)
• Must be familiar with Microsoft Technology, software and applications
• Good communication skills in oral and written
• Ability to multi-task and manage time effectively
• Ability to work independently and reliably
• Must be willing to travel nationwide
• Must be willing to be trained

Job Type: Full-time

Pay: Php17, Php18,000.00 per month

Benefits:

• Life insurance
• Paid training

Work Location: In person