339 Network Administration jobs in the Philippines

The #1 ranked global internet backbone that has connected the world's biggest brands and fueled digital transformation is need of a skilled and experienced NETWORK SUPPORT ENGINEER (SENIOR ROLE)  to join our team. You will play a key role in supporting and managing our network infrastructure, providing technical solutions, and ensuring the smooth operation of our services. You will be expected to handle complex technical issues, manage customer requests, and contribute to process and network improvements.

We are inviting you to become part of a dynamic community of engineers with skills to develop and maintain warm client relationships. This is thepermanent recruitment with our client.

The Role:

In this role, you will be part of an international team working in inspiring environments in Solna. We aim to provide the best possible customer experience throughout the onboarding, customer support, service assurance, and billing processes.

Together with our team, you will support our customers through telephone, e-mail or web interface. Apart from troubleshooting, your responsibilities will also include interacting with peers and update customers on a regular basis to resolve each case in an efficient and qualitative way. With your superior ability to satisfy customers, you aim to exceed their expectations.

Key Responsibilities:

• Conduct in-depth analysis and troubleshooting of customer issues.
• Manage the escalation process and maintain ownership throughout.
• Form and lead case-specific task forces to drive incident resolution.
• Maintain detailed case histories and produce Root Cause Analysis and Reason For Outage reports.
• Monitor SLA thresholds and follow up with internal and external stakeholders.
• Handle customer requests via telephone, email, and web interface.
• Log all actions and interactions in the appropriate system.
• Ensure timely resolution or restoration of service.
• Contribute to process improvements and share knowledge within the team.
• Initiate improvements in customer solutions, processes, and networks.
• Uphold company values and code of ethics in daily tasks.
• Communication regularly and effectively with customers and provide updates on ongoing incidents and log all actions taken in the appropriate system

Qualifications & Skills:

• Experience: 5-8 years or more in a similar role.
• Education: University degree in Network Engineering, Communication Systems, or equivalent technical knowledge and experience.
• Certifications: Industry certifications such as CCNA, CCNP, JNCIA, OCI, Mikro Tik, Ciena or similar (Cisco, Juniper, Signaling).
• Solid experience with Cisco, Juniper, Ethernet/IP technologies, BGP, OSPF, MPLS, DWDM, Signaling , IPX/GRX
• Strong knowledge of IP technologies and telecommunication layers (transmission, voice, roaming, Ethernet).
• Troubleshoot and resolve technical issues related to internet and cloud products, including Wavelengths, Ethernet, Smart IP VPN, International Voice, Signaling and optical fiber product.
• Excellent analytical and troubleshooting capabilities.
• Fluent in English (written and spoken) at a highly technical and professional level.
• Ability to handle multiple issues simultaneously and perform under stress.
• Excellent communication and collaboration skills.
• Adaptability to new routines, support systems, and technologies.
• Detail-oriented with a knack for complex technical troubleshooting.
• You have worked with large network management
• Understanding of different network architecture, components and signeting
• Knowledge of VOIP, OSI model and Backbone network (Merit)
• A good understanding of a multi-cultural environment and interest to work in such
• An ambition to improve your work environment and routines
• Interest in putting in the effort to connect with your team members to create a positive work environment
• ITIL Knowledge
• Basic Programming skills in Python, SQL etc
• Project management experience
• Lean, Six Sigma, BPM and/or other similar discipline

Preferred Qualifications:

• Fluency in additional languages (e.g., Chinese, Spanish, French).
• ITIL Certification

Working Conditions:

• Continuous 24/7/365 shift schedule, including On-Call duty.

What We Offer:

• A dynamic and collaborative work environment.
• Opportunities for professional development and certification.
• Competitive salary and benefits package.
• A chance to work on cutting-edge network technologies and contribute to global service improvements.

If you meet the qualifications and are ready to take on new challenges, we would love to hear from you. Please submit your resume to

Functional Overview:

A Network Support Engineer is responsible for ensuring that IT services meet agreed-upon performance levels. They monitor service performance, identify issues, and implement corrective actions to maintain high levels of service availability and quality.

Duties and Responsibilities:

• Monitor service performance: Use monitoring tools to track service metrics such as uptime, response time, and error rates.
• Identify and troubleshoot issues: Diagnose service problems, identify their root causes, and implement solutions.
• Maintain SLAs: Ensure compliance with service level agreements (SLAs) by monitoring service performance and taking corrective actions as needed.
• Implement service restoration procedures: Develop and implement plans to restore service quickly and minimize downtime.
• Coordinate with other teams: Work closely with operations, development, and infrastructure teams to ensure seamless service delivery.
• Provide technical support: Assist in troubleshooting service issues and providing technical guidance to other team members.
• Document service issues and resolutions: Maintain detailed records of service incidents and their resolutions.
• Report on service performance: Prepare regular reports on service performance, highlighting key metrics and trends.
• Take ownership of all incidents and requests coming into the service desk. While over the phone, email and chat, be able to provide a pleasant support experience while addressing customer's issues and requests, handle escalations and effectively document the details and updates on requests, and issues within the ticketing tools. Ensure all incidents and change requests are documented fully and meet our client's and management's satisfaction before closing.
• Following up on all incidents and requests as per ticket handling procedures. Communicate information between tier II Help Desk Technicians and our clients. Request additional information from clients as per ticket notes and inform clients or partners of closed incidents and requests.
• Be responsible for meeting attendance requirements for your scheduled shifts. Complete any daily assigned tasks that are within your tier responsibility before the end of your shift, or make the next shift aware of any outstanding requests to be completed.
• Serve as the first point of contact for customers seeking technical assistance
• Respond to requests for technical assistance via phone, chat or email.
• Diagnose and resolve technical hardware and software issues
• Advise customers on appropriate actions
• Log all help desk interactions
• Provides high level customer service to clients and customer
• Awareness of customer service principles and practices
• Ability to follow Help Desk procedures while working in an ITIL environment
• Ability to work within team-oriented, collaborative environment
• Ability to rapidly adapt and manage multiple demands concurrently while prioritizing issues in a fast-moving, dynamic environment.
• Maintaining excellent communication, interpersonal, problem solving, and analytical skills and practices
• Escalate to Tier II Help Desk Technicians as needed to resolve issues

Qualification:

• Associate's or Bachelor's degree preferred – Computer Science, Networking or Engineering focus
• 1- 4 years of proven experience in Technical Support or Customer Service Experience
• Experience with service monitoring tools and techniques
• Knowledge of ITIL and other service management frameworks
• Excellent communication  and problem-solving skills.
• Troubleshooting skills: Ability to identify, diagnose, and resolve technical issues.
• Networking basics: Understanding internet connections, IP addresses, VPNs, etc.
• Experience with Specific Tools: like Zendesk, Jira, or ServiceNow
• Ability to work in a fast-paced, team-oriented environment.
• Willing to work in Mandaluyong
• Willing to work in a night shift schedule

Do you thrive on solving network challenges and keeping people connected seamlessly?

We are seeking a motivated and detail-oriented Network Support Engineer to join our IT team. In this role, you will ensure the reliability, security, and efficiency of our network infrastructure while supporting day-to-day operations and contributing to continuous improvements. Fresh graduates with strong technical foundations are welcome to apply

A. Administration

Network Maintenance and Support

• Monitor, maintain, and troubleshoot LAN, WAN, and wireless networks to ensure stable connectivity.
• Assist with the configuration and deployment of routers, switches, firewalls, and other network devices.
• Support daily network operations, including internet connectivity, VPNs, and remote access.

Technical Assistance

• Provide first-level and second-level support for network-related incidents and service requests.
• Diagnose network issues, implement timely solutions, and escalate unresolved cases when necessary.
• Collaborate with vendors and senior engineers for problem resolution.

Security and Compliance

• Support the implementation of firewalls, intrusion detection/prevention, and access controls.
• Monitor for security threats, suspicious activity, and policy compliance.
• Assist with firmware updates, patches, and secure configurations.

B. Reports

• Maintain up-to-date documentation of network configurations, assets, and processes.
• Prepare reports on network performance, incidents, and support activities.
• Update manuals and knowledge base articles to support troubleshooting and user assistance.

C. Others

System Improvements

• Participate in network upgrades, expansions, and new deployments.
• Test and evaluate new technologies to enhance network performance and reliability.
• Recommend improvements for efficiency, scalability, and resilience.

Collaboration and Training

• Work closely with IT teams, vendors, and service providers to resolve issues.
• Support cross-functional teams in projects requiring network resources.
• Provide training or guidance to staff on network usage and best practices.

Job Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

• Fresh graduates with strong technical foundations are encouraged to apply.

• Knowledge of TCP/IP, DNS, DHCP, VPNs, and routing protocols.

• Exposure to troubleshooting and configuring network devices is an advantage.

• Familiarity with firewalls, switches, and wireless access points.

• Strong analytical and troubleshooting abilities.

Make your next big career move by applying as KMC Solutions' next NETWORK SUPPORT ENGINEER

We are looking for a proactive and reliable 1st Level Support Engineer to join our operations team. In this role, you will be the first point of contact for customer support tickets and will coordinate with on-site "smart hands" technicians in the data center. You will provide initial troubleshooting, escalate issues when needed, and ensure smooth communication between customers, operations, and engineering teams.

This position is on-site and is part of a 24x7 operations model, with future potential for shift-based schedules.

On top of your salary, here are the exciting benefits you can look forward to:

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a NETWORK SUPPORT ENGINEER include:

• Respond to and manage customer support tickets in a timely, professional manner.
• Perform initial troubleshooting for Linux systems, virtualization platforms, and network-related issues.
• Coordinate with on-site data center technicians ("smart hands") to execute tasks such as hardware checks, cabling, and device resets.
• Escalate issues to higher-level support or engineering teams as needed, providing clear documentation.
• Monitor system alerts, logs, and dashboards to proactively identify issues.
• Contribute to internal knowledge base and process improvements.
• Ensure high standards of reliability, accountability, and confidentiality in all work.

To apply, you must be an expert on the following requirements:

• Must have 3-5 years of relevant experience
• Strong foundation in Linux system administration.
• Hands-on experience with Ansible for automation and configuration management.
• Understanding of virtualization technologies (e.g., KVM, VMware, or similar).
• Good knowledge of TCP/IP networking basics (routing, DNS, firewalls, troubleshooting tools).
• Strong problem-solving skills with the ability to work independently and take initiative.
• Excellent written and verbal communication skills in English.
• Ability to coordinate effectively with remote teams and data center staff.
• Trustworthy, reliable, self-organized, and able to handle sensitive information responsibly.
• Can work with minimum supervision.

It will also be favorable if you are knowledgeable in:

• Familiarity with monitoring systems and alerting (e.g., Prometheus, Zenduty).
• Familiarity with ticketing systems (e.g., Jira, Zendesk).
• Experience working in cloud or large-scale infrastructure environments.
• Scripting knowledge (e.g., Bash, Python).
• Working Conditions

Job Summary

The ideal Network Support Engineer will play a key role in diagnosing network-related issues, ensuring optimal network performance, and supporting both on-site and remote users. This position requires strong technical knowledge, in maintaining, trouble-shooting and supporting the Company's computer networks and systems.

Key Responsibilities:

• Ensure network security and integrity through best practices and compliance with company policies.
• Monitor and maintain local area networks (LAN), wide area networks (WAN), and internet systems.
• Troubleshoot hardware, software, and network issues, coordinate with ISPs and third-party vendors for network support and services.
• Perform routine network maintenance and system upgrades, including patches, hotfixes, and security configurations.
• Support users and assist in network installations, configurations, and expansions, respond to tickets and service requests related to network access and connectivity.

Qualifications (Required/Preferred)

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering or related field.
• At least 3 years' relevant IT infrastructure experience
• Proven expertise in:
• Microsoft Server technologies (AD, Group Policy, File Services)
• Enterprise firewalls (FortiGate)
• Networking (VLANs, VPNs, routing)
• Virtualization (VMware or Hyper-V)
• Cloud integration (Azure or AWS a strong plus)
• Scripting or automation (PowerShell, Bash, Ansible) a plus
• Certifications such as:
• CCNA / CCNP
• Microsoft MCSA/MCSE
• Azure Administrator Associate / AWS Certified SysOps Admin
• Fortinet NSE 4–7

This is a 100% onsite. Must be willing to report onsite in Pasig City.

Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.

As a
Network Support Engineer

, you will be responsible for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse computing environments. You will be taking escalation tickets from Technical Network Engineers as well as maintaining communication with the client throughout the technical troubleshooting process.

This is a
full-time role

, on a
US shift

and on a
Work in the office

set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

• Ability to handle diverse computing environments in a wide cross section of business clients
• Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
• Perform rapid analysis of networking incidents and consistently demonstrate the ability to determine the cause
• Provide consulting to clients on certain applications, Thrives' best practices, and general computing processes
• Troubleshoot and resolve high level workstation, server and network incidents while following the clients' standard operating procedures
• Sets client expectations appropriately throughout the troubleshooting process
• Utilizes appropriate software utilities, clients' protect software, and vendor or application specific tools to provide fastest resolution of customer incidents
• Monitor the service desk service board for escalated service tickets
• Prioritize tickets escalated from Technical Support Engineers
• Ensure that open service tickets are escalated and addressed appropriately from Technical Network Engineers
• Follow best practices for escalating tickets from Technical Support Engineers
• Follow best practices for escalating cases to Network Administrators
• Communicate steps taken during troubleshooting and resolutions through clear non-technical communication, or by utilizing the appropriate level of technical jargon
• Demonstrate the correct level of urgency while resolving client incidents
• Resolution of incidents related to, but not limited to the following:
• Firewall Issues including but not limited to SSLVPN, Site to Site VPN, Access Rules
• Design, deploy, and maintain client LANs, WANs, and wireless networks, including routers, firewalls, and switches.
• Secures network system by establishing and enforcing policies and defining and monitoring access
• Provide upgrade recommendations on new and existing equipment, hardware, and software upgrades
• Monitor network performance and troubleshoot problem areas as needed.
• Monitor and test network performance and provide network performance statistics and reports.
• Updating network equipment to the latest firmware release

QUALIFICATIONS:

• At least 5 years of relevant network support experience
• Proven experience in designing LAN/WAN network architectures
• Skilled in troubleshooting network configurations and hardware issues
• Strong knowledge of infrastructure and networking technologies
• Excellent problem-solving skills with ability to prioritize and multitask
• Able to follow documented processes while flagging unclear variables
• Capable of working independently and collaboratively in a team environment

NICE TO HAVES (Certifications):

• CCNA
• CCNP
• CompTIA Network+
• Fortinet Certified Professional
• Network SecurityFCP - FortiGate Administrator
• FCP - FortiAnalyzer Analyst

WHAT'S IN IT FOR YOU?

• Full-time permanent position
• Competitive compensation package and benefits
• Be part of a dynamic US Team
• 13th-month pay
• Paid Leaves, commutable to cash
• Access top-tier health insurance, including dental coverage.
• Personal development and training opportunities
• We cover Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, etc.)
• Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie.

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Job Title: Senior Desktop & Network Support Engineer

Location: Makati

Work Setup: Onsite

Employment Type: 6 Months Project based(subject for extension & reguralization)

Job Description:

We are looking for a Senior Desktop & Network Support Engineer to provide advanced technical support across desktops, servers, and network infrastructure. This role requires strong expertise in troubleshooting, installation, and maintenance of both end-user systems and network devices, while coordinating closely with the RDC team for escalations and system interventions.

Key Responsibilities:

• Provide advanced desktop support for hardware, software, and operating systems (Windows, Linux, etc.).
• Act as Smart Hands support for the RDC team, assisting with equipment setup, cabling, and network/system troubleshooting.
• Install, configure, and maintain network hardware (routers, switches, firewalls, wireless access points) and servers.
• Perform diagnostics and resolve escalated technical issues beyond standard helpdesk capability.
• Support user account management, including permissions and access controls.
• Ensure compliance with IT security protocols and company policies.
• Document incidents, resolutions, and configuration changes for knowledge sharing and future reference.
• Coordinate with internal teams for planned maintenance, upgrades, and troubleshooting activities.

Qualifications:

• Bachelor's degree in Information Technology, Computer Engineering, or related field.
• 2-3 years of experience in desktop support, with strong exposure to network troubleshooting and administration.
• Hands-on experience with routers, switches, firewalls, and wireless access points.
• Proficiency in Windows and Linux OS, Active Directory, and user access management.
• Familiarity with server setup and maintenance, virtualization, and cloud platforms (Azure/AWS preferred).
• Strong troubleshooting, documentation, and communication skills.

Job Types: Full-time, Fixed term

Contract length: 6-12 months

Pay: Php20, Php23,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Paid training

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Technical support: 2 years (Required)
• Network support: 2 years (Required)

Work Location: In person

Summary
We are seeking highly skilled and detail-oriented Provisioning Tier 2 Support Specialists to support and troubleshoot advanced telecommunications provisioning systems and equipment. This role requires experience with DSLAMs, digital cross-connects, and operational support systems. The ideal candidate will work closely with field technicians and internal teams to ensure seamless service delivery and maintenance.

Key Responsibilities

• Provisioning and troubleshooting various network equipment such as:
• Alcatel / Nokia equipment
• Pair Gains / DSLAMs
• Adtran TA 3000/5000
• Calix systems
• SLC-5 / SLC-96
• Litespan
• Digital Cross-Connects (e.g., Titan 5500/6500, iMTN, DACS III/IV)
• Working with field technicians who utilize complex testing devices such as protocol analyzers, transmission measuring sets, etc., while troubleshooting and installing services.
• Maintaining accurate and complete records, preparing and updating logs, records, and files regularly.
• Analyzing and verifying switching or operational support systems software, including translations.
• Accessing and operating operational support system software and hardware, including systems used for specific customer contracts.
• May be required to perform LAN/WAN administration.
• May be required to perform additional duties and tasks as required by the Company.

Requirements / Qualifications

• Reliable internet connection and remote work setup.
• Availability to work non-standard hours as needed by the business.

Preferred Qualifications

• Digital fundamentals and electricity theory, equivalent trade experience or certificate (A+, Networking +, or CCNA) from an accredited outside agency.
• Experience in advanced software-based digital switch programming and diagnostics
• Network Troubleshooting
• Network Security

About Bold Business
Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.

Bold Business recruiters always use a "@

" email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.

Job Summary:

We are seeking a detail-oriented and customer-focused IT Support to provide first-line technical support to end-users and assist in basic network administration tasks. The ideal candidate should have strong problem-solving skills, basic knowledge of networking, and the ability to communicate technical information to non-technical users.

Key Responsibilities:

· Provide first-level technical support for desktops, laptops, printers, and other IT-related equipment.

· Respond to help desk tickets, emails, and phone calls in a timely manner.

· Troubleshoot hardware, software, and basic networking issues (e.g., IP conflicts, connectivity problems, Wi-Fi access).

· Assist with the setup and configuration of user accounts, email, and user access rights in Active Directory.

· Perform routine maintenance tasks such as software updates, antivirus scans, and system backups.

· Support and maintain LAN/WAN systems under the supervision of senior IT staff.

· Monitor network performance and report issues to the network administrator.

· Maintain an inventory of IT equipment and software licenses.

· Document support cases, solutions, and procedures in the ticketing system or knowledge base.

· Assist with onboarding and offboarding processes (e.g., provisioning/deprovisioning devices and accounts).

· Follow company policies for IT security and data protection.

Qualifications:

· Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience).

· 1–2 years of experience in IT support or help desk environment.

· Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).

· Familiarity with Windows OS, Office 365, and common desktop applications.

· Experience with Active Directory and basic user account management.

· Excellent interpersonal and communication skills.

· Ability to prioritize and manage multiple tasks.

· Willingness to learn and adapt to new technologies.

Preferred Skills (not required):

· Basic experience with routers, switches, and firewalls.

· Knowledge of remote desktop tools (e.g., TeamViewer, RDP).

· IT certifications such as CompTIA A+, Network+, or Microsoft certification

Job Type: Full-time

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Discounted lunch
• Health insurance
• Promotion to permanent employee

Work Location: In person