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EHS Officer is responsible for implementation of site compliance tasks and assisting the EHSS Manager with projects. Scope of work includes: enacting compliance assessments, engineering process solutions, trouble operational processes, verifying procedures are followed; chemical use/hazard/risk/Environmental Aspect data is accurately collected and interpreted for reporting and implementing all related EHS management systems. Operates independently on a daily basis with general direction from the EHSS Manager on new and large projects.

• Managing HCPs, HCOs, patients and pharmaceutical stakeholders both pre-and-post engagement, providing high-quality, white-glove interactions
• Addressing external expert onboarding challenges, supporting the issuance of contracts as needed, and facilitating redline requests and escalations
• Handling complex external expert inquiries with a high degree of care and follow through, supporting invoice/payment queries and answering business owner questions
• Supporting risk management initiatives by providing advisory and practical assistance to teams across
• various risk and compliance areas
• Navigating complex regulatory landscapes to enhance internal controls and mitigate risks effectively for clients
• Applying compliance advisement and oversight to maintain regulatory standards and manage contractual risks
• Handling confidential information with discretion and adhering to business ethics
• Reviewing contracts and master agreements to identify and mitigate potential risks
• Gathering and analyzing information from diverse sources to discern patterns and inform decision- making
• Actively listening and communicating clearly to express ideas and check understanding within the team
• Adopting habits that sustain performance and contribute to personal and professional development
• Building commercial awareness by understanding how the business operates and its broader objectives
• Upholding professional and technical standards, including adherence to the firm's code of conduct and independence requirements

Patient Technology Technician

Department: Patient Technology Support

Reports To: Patient Tech Manager / Patient Tech Team Lead

Location: Philippines (Remote)

About the Role

PEAKE Technology Partners is seeking a compassionate, service-driven Patient Technology Technician to serve as the primary point of contact for patients navigating their healthcare portal. In this role, you will deliver timely, high-quality support to patients experiencing issues with portal access, account registration, password resets, and patient information management within a structured, SLA-driven support environment.

Our patient population skews heavily elderly, and many callers require step-by-step guidance through technical processes. Success in this role demands patience, empathy, clear communication, and a genuine desire to help. You will handle inbound contacts across phone and email channels, manage tickets through ConnectWise, and ensure every patient interaction reflects the highest standard of service PEAKE delivers

.
This is the right role for someone who thrives under volume pressure, maintains a calm and professional presence, and takes pride in delivering a consistent, high-quality experience on every interactio

n.The Definition of an "A" Play

erA-Players are PEAKE’s star performers, and they exemplify PEAKE’s core values of Competence, Persistence, and Supportiveness. The work of an A-Player is always thorough and thoughtful, proving their competence in the role they hold on the team. They are punctual, professional, and maintain a positive attitude while constantly seeking to improv

e.
An A-Player demonstrates passion for their work and embraces opportunities to learn and grow. When faced with challenges, they remain persistent in pursuing effective solutions. Supportiveness is essential — A-Players actively build strong relationships with both patients and coworkers. By demonstrating these values, A-Players become leaders and influencers at PEAKE and are invaluable to our succe

ss.What You’ll

DoPatient Support & Portal Troubleshoot

• ingServe as the primary point of contact for patients contacting support via phone and email regarding patient portal access, account issues, and related concer
• ns.Assist patients with portal registration, login troubleshooting, password resets, and account recovery in a clear, patient, and step-by-step manner — with sensitivity to elderly callers requiring additional guidan
• ce.Adapt troubleshooting approaches for callers contacting from the device they are attempting to access and request alternate callback numbers when needed to improve resolution efficien
• cy.Guide patients through portal navigation, helping them locate and use features relevant to their care including messaging, appointment access, and health record revi
• ew.Assist with patient updates, handling all data in strict accordance with HIPAA and data privacy standar
• ds.Proactively provide suggested solutions and next-step guidance — rather than waiting for the patient to ask — to reduce handle time and improve the overall experien

ce.Ticket Management & Documentat

• ionLog, manage, and resolve patient support tickets accurately and in a timely manner using ConnectWise as the primary ticketing platfo
• rm.Document all interaction details, troubleshooting steps, and resolutions within each ticket, maintaining clear, audit-ready records for every conta
• ct.Maintain concurrent notetaking during calls to eliminate after-call wrap time and improve throughput efficien
• cy.Identify and flag tickets at risk of SLA breach and escalate appropriately to maintain service quality and contractual complian
• ce.Adhere to defined SLA response and resolution targets based on ticket priority (P1–P
• 4).Contribute to internal knowledge base articles and standard operating procedures (SOPs) to support team consistency and onboardi

ng.Quality Assurance & Complia

• nceAdhere to all QA standards as defined by the PatientTech QA program, ensuring call handling, documentation, and patient interaction quality remain consistently hi
• gh.Participate in QA review sessions, accept feedback constructively, and apply coaching to continuously improve individual performan
• ce.Comply with all HIPAA requirements, company policies, and security standards governing the handling of patient informati
• on.Support CSAT processes by maintaining a professional, solution-focused approach in every interacti

on.Communication & Collaborat

• ionCommunicate clearly and professionally with patients across all support channels, adapting tone and language to the patient’s level of technical familiari
• ty.Collaborate with fellow Patient Technicians, the QA team, and Team Leads to ensure seamless escalation management and efficient issue resoluti
• on.Participate in team huddles, shift handoff processes, and documentation updates to ensure continuity of service across all coverage hou
• rs.Escalate unresolved or complex issues to the appropriate team or Team Lead with full context and documentation to avoid patient re-explanati

on.Continuous Improvem

• entParticipate in after-action reviews and ongoing process improvement initiatives to reduce repeat contacts and improve first-contact resolution rat
• es.Stay current with portal updates, system changes, and new procedures that may affect patient-facing workflo
• ws.Proactively identify recurring patient pain points and share observations with the Team Lead or QA team to inform training and process updat

es.
What Makes Someone Successful at P

EAKEAt PEAKE, success is defined by both performance and alignment to our core val

• ues:
  Competence — You take ownership of your work, continuously improve your skills, and deliver high-quality outcomes on every interac
• tion.Persistence — You remain solution-focused, work through challenges, and follow issues through to full resolu
• tion.Supportiveness — You communicate with empathy, build trust with patients, and contribute to a collaborative team environ

ment.
You also thrive in a metric-driven environment where performance is measured, tracked, and continuously improved over

time.Qualific

• ationsHigh school diploma or equivalent required; associate or bachelor’s degree in a related field is a
• plus.Prior experience in customer support, call center, healthcare support, or technical helpdesk role pref
• erred.Experience with ticketing platforms such as ConnectWise or similar tools is an adva
• ntage.Comfortable navigating web-based portals, patient management systems, and standard productivity applica
• tions.Excellent verbal and written communication skills with the ability to explain technical processes clearly to non-technical patients, including elderly ca
• llers.Strong listening skills, patience, and empathy — particularly when supporting callers who are frustrated, confused, or less technically conf
• ident.Ability to multitask effectively: managing active calls, documentation, and ticket updates simultane
• ously.Strong attention to detail with the ability to maintain accurate records under volume pre
• ssure.Familiarity with HIPAA requirements and the importance of patient data privacy and confidenti
• ality.Demonstrated sense of ownership, accountability, and follow-through in resolving patient i
• ssues.Positive, team-oriented attitude with a commitment to continuous improvement and professional g

rowth.How We Measure S

uccessPerformance in this role is measured through key service metrics aligned to PEAKE’s operational standards, incl

• uding:
  SLA Response and Resolution Compliance (targe
• t ≥95%)First Contact Resolution (FCR) rate (target
• 70–85%)Customer Satisfaction (CSA
• T ≥90%)QA evaluation scores and consistency of call handling
• qualityTicket documentation accuracy and completeness in Conn
• ectWiseAverage Handle Time (AHT) trend and individual improvement ov
• er timeReduction in repeat contacts and callback
• volumeAdherence to HIPAA, compliance, and security pro
• ceduresParticipation in team improvement initiatives and responsiveness to c

oaching
Success in this role means delivering fast, accurate, empathetic, and professional patient support while contributing to a stable, scalable, and high-performing support op

eration.W

hy PEAKEAt PEAKE, you’ll be part of a team focused on building a modern, scalable support organization that prio

• ritizes:
  Exceptional patient and client e
• xperiencePredictable, high-quality service
• deliveryContinuous improvement and professional de
• velopmentStrong team culture and operational accou

We are looking for a highly organized and relationship-oriented professional to manage and strengthen our healthcare provider network. This role offers the opportunity to contribute to the delivery of seamless healthcare services and make a meaningful impact in the healthcare industry.

• Level: Assistant Manager
• Deployment: Medical Division (Pacific Cross) Rockwell, Makati City
• Office Hours: Monday to Friday 8:00 am to 5:00 pm ; with frequent travels within and outside NCR

Your Role:

As a Network & Accreditation Officer , you will play a key role in supporting our Head of Provider Network Relationship in building and maintaining relationships with our accredited network providers. You’ll be at the forefront of ensuring that hospitals and medical facilities meet our standards while handling contract negotiations, compliance, and relationship management. This is your chance to be part of a company that prioritizes quality healthcare and provider engagement.

Our provider network consists of accredited hospitals, clinics, and doctors throughout the country.

Key Responsibilities :

• Assist in onboarding and maintaining strong relationships with accredited healthcare providers.
• Facilitate the accreditation process for clinics and medical facilities, ensuring efficient contract and documentary compliance.
• Conduct site visits and negotiate terms to support network provider services.
• Organize orientations and re-orientations for new and existing providers, ensuring they are well-informed and supported.
• Ensure all agreements and contracts are accurately filed and compliant with data privacy regulations.

Requirements:

• A Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
• At least 3 years of experience in healthcare or network provider management.
• Strong organizational skills and attention to detail.
• Excellent communication and negotiation skills.
• A proactive, customer-oriented mindset with the ability to thrive in a fast-paced environment.

Non-negotiables:

• Willing to travel (may include VISMIN)
• With at least one-year handling contract negotiations for healthcare services

Take the opportunity to build meaningful relationships, expand your expertise in healthcare, and play a key role in enhancing the healthcare experience of our members.

Unlock your fullest potential with us!

McDonald’s is the largest fast-food chain with over 70,000 employees serving Filipinos all over the Philippines, and we are continuously on the lookout for high-caliber talents to join our growing team!

With us, working means an opportunity to grow with our limitless career opportunities, and experience an empowering, inclusive and safe work environment.

What you will do:

• Occupational Safety & Health Governance: Leads the nationwide implementation, administration, and continuous improvement of the company’s Occupational Safety & Health (OSH) programs, ensuring full compliance of company procedures and activities with local, global, and government regulations.
• Workplace Safety & Emergency Preparedness: Promotes workplace safety and emergency preparedness by conducting safety audits, campaign roadshows, and emergency response drills across assigned regions.
• Safety Training Management & Compliance Monitoring: Oversees DOLE-mandated trainings, including provider accreditation, training module review, and monitoring of safety compliance dashboards and records.
• Stakeholder Coordination & Incident Management: Partner with government agencies and internal stakeholders on inspections, accident investigations, regulatory reporting, and safety related issues or concerns.
• Safety Projects Planning and Execution: Leads in planning, cost management initiatives, and execution of special projects that strengthen the organization’s overall workplace safety culture.

What we are looking for:

• Bachelor’s degree in Nursing, Environmental Science, Occupational Safety & Health, or any related field
• Must be a DOLE Accredited OSH Practitioner or Consultant
• Must have strong knowledge of DOLE OSH standards with solid experience in OSH compliance, or related functions.

Who you will work with:

Work alongside safety advocates, business leaders, and cross-functional teams dedicated to creating a safe, compliant, and people-focused workplace while driving a strong culture of safety across the organization.

Benefits:

• HMO with free dependents
• Group life insurance
• Annual Performance Incentive
• Annual Appraisal
• 20 Paid Time Off (PTO) per year
• Permanent Work From Home

Position Summary:

The professional coder functions under the direction of the Tenet Regional Coding Director. The professional coder is responsible for assignment of medical coding by abstracting and review of the medical documentation according to Tenet Physician Resources coding guidelines, payer guidance and policies along with governmental regulations pertaining to coding and documentation. The professional coder is expected to provide quality review and analysis of the medical documentation to ensure accuracy of coding. The professional coder is expected to possess a high level of integrity, requires a combination of computer skills, organization, thoroughness, and knowledge of medical coding principles to perform duties effectively.

Qualifications:

At least 2 years of professional coding in a multispecialty environment.

Experience in Evaluation and Management coding (E/M)

Must have: AHIMA or AAPC coding credentials (CPC, CCS)

Work Arrangement:

• WFH, RTO & Hybrid Setup.
• Day shift work schedule

The PHRN Clinical Manager is responsible for providing strategic and operational leadership to a team of Philippine Registered Nurses (PHRNs) delivering high-quality clinical support services within a healthcare business process outsourcing (BPO) environment. This position is accountable for ensuring clinical excellence, operational efficiency, regulatory compliance, and the consistent achievement of client service level agreements (SLAs) and key performance indicators (KPIs). The Clinical Manager serves as a key liaison among clinical operations, clients, and internal stakeholders while fostering a culture of continuous improvement, quality, accountability, and employee engagement.

Key Responsibilities

|

Clinical Leadership

• Provide strategic clinical oversight, direction, and support to nursing teams engaged in utilization management, care management, case management, medical review, prior authorization, clinical documentation improvement, and other healthcare support functions.
• Ensure all clinical determinations and recommendations are evidence-based and aligned with client policies, regulatory requirements, accreditation standards, and industry best practices.
• Serve as the primary clinical subject matter expert for complex case escalations and clinical consultations.
• Promote professional development through ongoing education, competency assessments, and the implementation of clinical best practices.
• Monitor evolving healthcare regulations and payer guidelines to ensure organizational compliance and clinical excellence.

Operations Management

• Direct and oversee the day-to-day clinical operations to ensure the achievement of productivity, quality, accuracy, turnaround time, and service level objectives.
• Monitor operational performance through established KPIs and implement data-driven strategies to improve efficiency and service delivery.
• Identify operational risks, performance gaps, and process improvement opportunities, implementing corrective and preventive actions as appropriate.
• Collaborate with Operations, Workforce Management, Training, and other cross-functional teams to optimize workforce planning, resource allocation, and operational effectiveness.
• Support business continuity initiatives and operational readiness for new client implementations and service expansions.

People Leadership

• Lead, coach, mentor, and develop Team Leaders, Supervisors, and clinical staff to foster a high-performing and engaged workforce.
• Conduct regular performance evaluations, coaching sessions, and career development discussions to support employee growth and succession planning.
• Drive employee engagement, retention, recognition, and professional development initiatives.
• Manage performance concerns through structured coaching, performance improvement plans, and appropriate corrective actions in accordance with organizational policies.
• Foster a culture of accountability, collaboration, inclusion, and continuous learning.

Quality and Regulatory Compliance

• Ensure strict adherence to HIPAA, applicable data privacy regulations, client contractual requirements, and organizational policies and procedures.
• Partner with Quality Assurance and Compliance teams to enhance clinical accuracy, documentation quality, and process adherence.
• Participate in internal and external audits, accreditation activities, and client reviews, ensuring timely implementation of corrective action plans.
• Maintain comprehensive documentation supporting regulatory compliance, quality standards, and operational governance.
• Promote a culture of quality, patient safety, and continuous process improvement throughout the organization.

Client and Stakeholder Management

• Develop and maintain productive relationships with clients, business partners, and internal stakeholders.
• Represent the clinical operations team during client meetings, governance reviews, business reviews, and operational discussions.
• Prepare and present operational reports, performance analyses, and strategic recommendations to clients and executive leadership.
• Support the implementation of new programs, workflow enhancements, process improvements, and client-specific initiatives.
• Collaborate with cross-functional leaders to ensure successful project execution and achievement of business objectives.

Qualifications

• Active Philippine Registered Nurse (PRC) license.
• At least three (3) years of progressive leadership experience managing clinical operations within a healthcare BPO environment.
• Demonstrated knowledge of the U.S. healthcare system, including payer and provider operations, utilization management, and healthcare regulations.
• Experience in one or more of the following clinical functions:

Utilization Management

Case Management

Care Management

Prior Authorization

Medical Review

Clinical Appeals

Clinical Documentation Improvement

• Strong leadership, interpersonal, communication, coaching, and stakeholder management skills.
• Excellent analytical, critical thinking, problem-solving, and decision-making capabilities.
• Proficiency in interpreting operational metrics and utilizing performance data to drive continuous improvement.
• Demonstrated ability to manage multiple priorities in a fast-paced, client-driven environment while maintaining high standards of quality and compliance.

PRINCIPLE PURPOSE OF JOB:

We are currently seeking Clinical Analyst to support a growing client base while combining their clinical and/or coding expertise with payment accuracy. The Clinical Analyst is responsible for analyzing and interpreting and assign the correct codes for the descriptions available on various medical procedures and diagnosis and other related medical coding as per the medical policy requirements.

Principal Duties/ Responsibilities:

• Perform daily audits on client data for completeness and accuracy of coding utilizing both coding and clinical background to ensure appropriateness for reimbursement
• Respond to provider appeals.
• Respond to client logics and record reviews
• Monitor acceptance rates for assigned clients and assist management in proactively detecting negative deviations.
• Contribute to PCI product by providing feedback to Management/Development Teams on changes to enhance editing and efficiency.
• Reports his/her work performance on a timely basis to the team lead
• Works diligently to meet and exceed productivity and quality benchmarks
• Takes charge of ongoing learning and development and participates in relevant training and development activities

RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS:

• 1 years of experience in medical coding / US healthcare claims processing
• Experience with E&M and Denial Management
• Possesses knowledge of healthcare claims payment policy and processing –
• specifically, CMS, Medicaid regulations, AAOS, ICD-10, CPT & HCPCS, etc.
• Registered Nurse with CPC/COC certification or Bachelor's Degree from Allied Sciences with CPC certification
• Must be willing to work onsite

Office Location:

• Manila : Cotiviti Office located at 15th Floor, Robinsons Cyberscape Gamma, Topaz Rd, Ortigas Center, Pasig