41 Specialists jobs in the Philippines

Manage future implementations and system enhancements by collaborating with various business areas and system owners.

Define requirements and monitor those through to implementation.

Collaborate with vendors to implement enhancements.

Develop and maintain implementation and enhancement project plans.

Manage project with specific focus on deliverables, tasks and due dates.

Assist in modification of specific Standard Operating Procedures (SOPs) and User Manuals of program.

Report weekly to Executive Sponsor when tasks are at risk till critical path determined.

Perform independently with mínimal supervision and work with others developing trusting relationships.

Maintain strict adherence to internal policies and internal controls within organization.

Adapt quickly to complex culture and develop successful professional relations with key stakeholders.

Establish project plans for creating, enhancing and deploying new products, services, features and functions for Broadview Networks.

Convey timelines, deliverables, risks, delays and impacts to project team members and lead teams as required.

Enforce successful implementations across multiple functions in organization.

Recommend management of status of all ongoing projects.

Anticipate delays and initiate plans and alternative solutions.

Collaborate with all cross-functional team members/system owners to accomplish required tasks and provide project updates.

**Benefits**:

- Additional leave
- Company events
- Health insurance
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary

Our roadside assistance account is on ramp!

We are urgently looking for client support specialists! Our company is 24/7 voice & international account and currently at WFH set-up.

Hiring Process:

- Online exams
- Phone interview

QUALIFICATIONS:

- Fresh grads are welcome / completed 2 years in college / any 2 years vocational course.
- BPO experience is a plus but not required
- Excellent English communication skills (verbal & written)
- Good comprehension skills
- Familiar with basic internet and computer troubleshooting.
- With stable internet connections

**Job Types**: Full-time, Fresh graduate

**Salary**: Up to Php14,000.00 per month

**Benefits**:

- Paid training
- Work from home

Schedule:

- 8 hour shift
- Shift system

COVID-19 considerations:
N/A

Ability to commute/relocate:

- Manila: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Senior High School (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Responsibilities:

- Support Associates with their questions and inquiries
- Conduct refreshers and cascade updates to Associates
- Support Team Leader in day-to-day team performance monitoring
- Assist Team Leader in developing key behavior for performance within team span through coaching and feedback
- Act as POC if Team Leader is not present
- Engage and recognize team members’ performance

Qualifications:

- Vocational/Short Course Certificate/Bachelor’s Degree holder
- At least 2 years of experience in Inbound/Outbound campaigns in a BPO setting
- Competent collaboration skills
- Competent writing and oral communication skills (American or neutral accent)
- Able to multi-task and manage stress effectively

**Salary**: Php22,000.00 - Php25,000.00 per month

Schedule:

- 8 hour shift

**Fair Trade Outsourcing Ph Inc.**

Who we are:
Fair Trade Outsourcing (FTO) is a fast-growing BPO company and fair trade outsourcing center that provides impact sourcing work for companies worldwide.

Our main office is in Philadelphia, Pennsylvania with a global network of delivery centers in the Philippines, Mexico, and Ghana.

In the Philippines, we already have four centers with more than a hundred employees in each site.

**Mission**

We are a Fair Trade Outsourcing Center Company that delivers superior results for clients by valuing our agents, ensuring their safety, and improving their economic welfare.

**Vision**

We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners.

**The Role: QuickBooks Data Entry Specialist**

The **QuickBooks Data Entry Specialist** will maintain timely, accurate, and organized bookkeeping entries as pertains to client financial transactions and bookkeeping services provided by client. Each **QuickBooks Data Entry Specialist** will be expected to submit entries within 7-10 business days of the transaction. Accounting experience is requested with knowledge of general bookkeeping terminology and the ability to use critical thinking to accurately organize and assess data.

**Responsibilities**
- Enter organized and accurate financial transactions into bookkeeping software
- Submit timely entries within 7-10 business days of the transaction
- Utilize the following technology and tools:

- Quickbooks
- ProConnect
- Asana(task management)
- Report to Accounting Managers and escalate outstanding matters to appropriate leadership

**KNOWLEDGE, SKILLS & ABILITIES REQUIRED**:

- Proven people skills
- Excellent communicator, both oral and written
- Strong problem solving and communication skills
- Accounting experience is a MUST

**Benefits and Perks**
- Government-Mandated Benefits
- Paid vacation and sick leaves upon regularization
- Paid quarantine leaves and bereavement leaves
- Health Insurance
- Catastrophe Assistance
- Win-a-Fridge program
- English Rating Upleveling
- Zero interest loan programs

**Hierarchy**
- You'll report to: Team Lead
- Team: Operations
- Location: 1688 Ledesma St., Iloilo 5000, Philippines
- Start date: As soon as possible

**Application process**
- Resume review
- Interview with Recruitment Officer
- Interview with Hiring Manager
- Offer

**How to apply**

**Click "APPLY" button**

**Job Types**: Full-time, Permanent

**Salary**: From Php16,000.00 per month

**Benefits**:

- Additional leave
- Company events
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Transportation service provided

Schedule:

- 8 hour shift
- Afternoon shift
- Evening shift
- Flexible shift
- Holidays
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift
- Weekends

Supplemental pay types:

- 13th month salary
- Overtime pay

COVID-19 considerations:

Qualifications:

• A minimum of 1 year of experience in collections across any sector, demonstrating a solid understanding of the collections process.
• 2 years of contact center experience preferred, showcasing your ability to handle customer inquiries effectively.
• Exceptional oral and written communication skills, complemented by effective listening abilities.
• A customer-centric approach, emphasizing empathy and understanding in all interactions.
• Strong attention to detail to ensure accuracy in data management and reporting.
• Proficiency in computer applications, specifically MS Office and a good understanding of internet-based tools.
• Ability to handle customer interactions politely and professionally to instill confidence.
• Flexibility to work in shifts, accommodating varying schedules as needed.
• Dependable and goal-oriented, with a proven ability to meet targets.
• Desirable: Insight into self and others to foster effective communication and teamwork.

͏

Responsibilities:

• Manage delinquent accounts and execute dedicated collection activities with sensitivity and professionalism.
• Engage with customers through calls to update them on their account status and facilitate the collection of overdue amounts.
• Skillfully negotiate with customers in a firm yet respectful manner to achieve successful resolution of outstanding debts.
• Update internal systems and document service requests based on customer interaction feedback.
• Consistently adhere to relevant laws and regulations in all collection activities to maintain ethical standards.
• Coordinate effectively with internal departments and external partners to gather necessary information for customer inquiries.
• Ensure that each customer receives the right service to enhance satisfaction and trust.

**Introduction**
Ready to help build IBM's biggest asset - its talent? As a Recruitment Professional, you will be responsible for driving the optimization and improvement of business processes, leveraging in-depth knowledge and expertise in relevant processes. This role plays a critical part in enhancing operational efficiency, promoting continuous improvement, and ensuring alignment with center strategies and industry best practices.
**Your role and responsibilities**
1. Global Sales Engagement
* Solution steady-state FTEs for new deals, reviewing Service Of Work (SOW) and Service Level Agreements (SLA).
* Oversee Request for Proposals (RFPs) and Request for Information (RFI) processes.
* Conduct due diligence for potential clients.
* Participate and represent the company in client oral presentations and workshops.
* Offer process consultancy services to clients.
* SDM refresh and review.
2. Analytics Design and Insights
* Design analytics to derive meaningful insights from data.
* Support in the design of dashboards, determining relevant data points and metrics.
* Coordinate with the Continuous Improvement (CI) team to address process issues and facilitate enhancements.
3. Steady-State Support
* Partner with account leaders to keep existing DTPs updated in line with the latest Gold Standard DTPs.
* Review Project Change Requests (PCRs) for existing and additional scope, identifying risks, watchouts, and required changes to process design.
* Lead Root Cause Analysis (RCA) reviews for SLA misses and Data Privacy Incidents (DPI).
4. Transformation Support
* Identify and implement CTO opportunities within processes.
* Partner with the delivery teams to meet DWE targets and strategies.
* Promote and apply Agile methodologies for process improvements.
* Gain eminence and implement ICAs and AI thru the use of IBM assets.
5. Transition Support
* Align transitioned processes with established process standards.
* Review Scope of Work and provide process guidance during Knowledge Transfers.
* Create process documentation.
* Lead and manage the KT process, including creating a KT and Knowledge Cascade (KC) plan.
* Oversee User Acceptance Testing (UAT) and prepare test plans, scenarios, and scripts for SCRT.
* Review Taxonomy for Time Volume Capture (TVC).
6. Process Maturity Assessment
* Evaluate and assess the maturity level of current business processes.
7. Year-End Project Management
* Manage annual year-end project activities for Payroll.
* Manage annual activities for all other processes.
8. Training Curriculum Development:
* Design process-specific training curriculum/ materials and certification requirements to specific accounts.
9. Critsit Support
* Participate in Critsit activities as needed.
Other Responsibilities:
* Assist in the review of ILC taxonomy.
* Contribute to General Artificial Intelligence (GenAI) initiatives and projects.
* Creation of MPHRO content
**Required technical and professional expertise**
* Relevant skills and experience in BPO or similar industry
* Strong analytical and strategic thinking skills
* Ability to work in a fast-paced environment and prioritize multiple tasks and projects
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
Roles and Responsibilities:
Solutions support for establishing Statement of Work (SOW) and related Service Level Agreement (SLA), determine potential process improvement & transformation opportunities and FTE identification. Participate in Client Orals and Workshops.
Participate in Transition/Migration through developing L1/L2/L3 process maps, lead and engage client discussions to agree on final solution, scope of work/process design and tools to be used.
Monitor Knowledge Transfer (KT) progress and ensure that topics will be revalidated against SOW and identify potential gaps. Work closely with operations and Transition Manager (TM) to ensure smooth migration.
You will be responsible for monitoring and managing the successful Transformation and subsequent delivery of the Service Operations Management (SOM) workstream, working with several external clients, to ensure that they are structured appropriately to deliver both direct and indirect business benefits.
Performs data & process analysis, due diligence and compare it against industry benchmark to assess operation's current maturity. Identify opportunities for improvement either through process reengineering, transformation or implementation of automation or tools.
Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team
Lead business change management, responsible for delivering multiple organisational change programmes which deliver the transformed operating model for client
Provide Operational support during critical situation -
- You are expected to quickly resolved issues and come up with Root Cause Analysis
- Be able to Develop and Offer Solutions/Alternatives /Best Practices
- Work with Delivery Leader to develop a service recovery plan with timelines
- Present the plan to customers to restore confidence.
- Be involved in the Service Recovery process, supporting Delivery leaders.
**Required technical and professional expertise**
Required Technical Expertise:
* Experience of 7+ years of experience in Finance domain and preferably in a BPO environment
* Validated skills and experience in handling various aspects of Order to Cash (Order Management, Billing and Invoicing, Accounts Receivable management including Credit & Collections, Deductions and Disputes, Cash Application and Reconciliation, Reporting and Analytics)
* Prior Exposure in having implement ERP or tools in F&A environment
* Ability to exponent and engage multiple customers across the globe and handle critical issues
* Focus on implementation - essential for delivery as per SLAs/ SOW
* Extensive Experience in Maturity Assessment Process
* Prior exposure to Solutions and Process Transition/Migration
**Preferred technical and professional experience**
Preferred Technical Expertise:
- Graduate of any Finance or Business course.
- Proven experience in end to end Order to Cash process.
- Ability to influence people internal/external customers, Operations and Finance partners
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
Roles and Responsibilities:
Solutions support for establishing Statement of Work (SOW) and related Service Level Agreement (SLA), determine potential process improvement & transformation opportunities and FTE identification. Participate in Client Orals and Workshops.
Participate in Transition/Migration through developing L1/L2/L3 process maps, lead and engage client discussions to agree on final solution, scope of work/process design and tools to be used.
Monitor Knowledge Transfer (KT) progress and ensure that topics will be revalidated against SOW and identify potential gaps. Work closely with operations and Transition Manager (TM) to ensure smooth migration.
You will be responsible for monitoring and managing the successful Transformation and subsequent delivery of the Service Operations Management (SOM) workstream, working with several external clients, to ensure that they are structured appropriately to deliver both direct and indirect business benefits.
Performs data & process analysis, due diligence and compare it against industry benchmark to assess operation's current maturity. Identify opportunities for improvement either through process reengineering, transformation or implementation of automation or tools.
Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team
Lead business change management, responsible for delivering multiple organisational change programmes which deliver the transformed operating model for client
Provide Operational support during critical situation -
- You are expected to quickly resolved issues and come up with Root Cause Analysis
- Be able to Develop and Offer Solutions/Alternatives /Best Practices
- Work with Delivery Leader to develop a service recovery plan with timelines
- Present the plan to customers to restore confidence.
- Be involved in the Service Recovery process, supporting Delivery leaders.
**Required technical and professional expertise**
> Prior Exposure on ERP or tools in F&A environment
> Ability to exponent and engage multiple customers across the globe and handle critical issues
> Focus on implementation - essential for delivery as per SLAs/ SOW
> Ability to create and present dashboard and prepare data analysis to be used for decision making
> Excellent Communicator to Clients and to Team
Preferred Technical Skills:
> Proven experience in end to end Records to Analyze process. In depth process knowledge in central finance reporting, management reporting and reports
> Ability to influence people internal/external customers, Operations and Finance partners
> Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
> Intuitive individual with an ability to manage change and proven time management
> Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
> Up-to-date technical knowledge by attending educational workshops, reviewing publications
> With at least 7 years of managerial experience and with deep understanding of RTA Operations in the BPO environment
> Experience in managing more than 50 headcounts in a multi-functional team or department.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

You are a Subject Matter Experts (SME) who has experience in developing course curriculum and content in IT Systems Management.

Your Key Job Responsibility:

- Understand Learning Design to configure and produce detailed curriculum design specifications
- Develop content, perform a quality review and release finalised content
- Perform knowledge transfer of design to the vendor and manage performance if content development is outsourced.
- Able to train and deliver the course across different geography to the larger target audience using the online digital platform.
- Provide support and enhancements to existing content as part of continuous improvement

**Requirements**:

- Bachelor’s Degree in IT/Computer science. Master’s degree in IT /Computer Science is preferable
- Microsoft Azure Certified
- Minimum 5 years of experience in IT Systems Management such as on premises server, cloud, Cyber security
- Minimum 2 years of experience in Training Microsoft courses or Project Management or ITIL courses
- AWS certification is preferable
- Familiar with University frameworks

**Salary**: Php70,000.00 - Php100,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Monday to Friday