102 St Luke S Medical Center jobs in the Philippines

Job Title: Clinical Services Manager

Location: McKinley, Taguig

Work set-up: Onsite

Company Overview:

AGS Health is more than a revenue cycle management company - we're a strategic partner for growth. With expert services complemented by AI-enabled technologies and high-touch support, AGS Health is the premier revenue cycle partner for leading health systems, physician groups, and academic medical centers in the U.S. With expert insight into modern revenue cycle practices, the company pairs cutting-edge technology with college-educated, trained RCM experts to help clients optimize workflow, maintain compliance, prevent revenue leakage, and achieve a high-performance revenue cycle. AGS health employs more than 14,000 team members globally and partners with more than 150 clients across a variety of care settings, specialties, and billing systems.

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SCOPE OF WORK:

· The position will report directly to the Vice President of Coding and Clinical Service Line. This is an Individual Contributor role focusing on independent work and expertise within a specific area, rather than managing a team or having managerial responsibilities. The individual will be responsible for delivering improved performance/results through key stakeholder engagement and problem-solving skills.

· This role will support service line leadership collaboration with AGS teams including Operations, Sales, Customer Success, Marketing, Talent Development, and Quality Audit teams. Examples include:

o Drive quality improvement initiatives within the clinical service line

o Refine AGS's quality audit framework as industry trends and regulatory requirements evolve

o Create case studies from clinical projects utilizing "real time" key outcomes and data

o Participate in general go-to-market initiatives as needed

· The individual will monitor clinical pipeline to build thoughtful presentations for leadership meetings, strategic initiatives and other efforts. Navigate sales platform, quantify relevant pipeline, and assist with prioritizing pursuits.

· The individual will work adjacent to the Sales / Customer Success teams to build compelling value propositions and customized solutions during the sales cycle. May require researching competition and updates on global market trends within the clinical RCM domain.

· This position will also support the Director – Clinical Education with development and refinement of education and training content for AGS resources within the clinical service lines (Clinical Authorizations, Clinical Denials & Appeals, Physician Advisory Services, Clinical Documentation Integrity, and Utilization Review) across global locations

· This role will also support the expansion into new clinical administrative service lines such as care management and coordination, pharmacovigilance, etc.

JOBS-TO-BE-DONE (JTBDs):

1. Serve as clinical SME in support of the following:

a. Support VP of Coding and Clinical Service Line – Drive operational excellence and collaboratively assist the VP with tasks to execute the organization's strategy for the relevant service lines.

b. Go to Market Support – Be able to communicate effectively to internally and externally with clinical domain acumen. Support AGS's thought leadership by researching and creating content for market-focused communications (e.g., white papers, collaterals, case studies, clinical sections of the website, webinars). Help ensure the content remains current with industry-leading solutions and delivery locations.

c. Clinical analytics – assist with the identification and collection of key performance indicators for the clinical service lines; utilize current project data to generate insights related to production, quality, and outcomes for both external and internal uses.

d. Education and Training – Support the Director Clinical Education to develop and refresh clinical services training content. Assist with the collaboration among AGS internal teams, including Talent Development and Operations, for a comprehensive approach. Knowledge of industry trends and regulatory compliance matters will be important.

1. Support the refinement, further development, and implementation of the company's Clinical Solutions strategy in line with AGS's long-term (5+ year) strategic plan

2. Support other clinical service line initiatives as requested.

KEY SELECTION CRITERIA:

Candidate qualifications:

1. Minimum of 5+ years combined experience in direct patient care and/or a clinical administrator role such as: utilization management, clinical authorization, clinical denials or clinical documentation integrity with a professional history in reputable companies.

a. Registered Nurse (RN) or other clinical patient care designation

b. BS/BA is required and a graduate degree in health, medicine, or nursing is preferred

c. Adjacent experience with US revenue cycle is a plus

1. Knowledge of the US healthcare industry, including a broad understanding of both the payor and provider ecosystems and how they interrelate. Grasp of clinical RCM vendors / services / trends / disruptions / service differentiators.

2. Strong understanding and experience working with revenue cycle-related technology in the clinical revenue cycle, including computer-assisted CDI, auditing, utilization management review, clinical appeal automation, etc.

3. Global Experience – preferred experience of 2+ years of working in/with global RCM business process outsourcing delivery models

4. Ability to constantly learn and synthesize – active listener with intellectual curiosity. Keep up to date on industry trends to shape the Solutions framework and intellectual property for the service line.

5. Product knowledge – broad understanding of AGS products/services and how they interplay, coupled with strong knowledge of technology solutions and platforms

6. Demonstrates initiative and strives for excellence for him/herself and his/her team.

Compliance:

Awareness and adherence to all applicable organization-wide policies and procedures, including but not limited to Information security, HIPAA, and HR policies

· Should adhere to applicable Do's & Don'ts of implemented Information Security Management System, including HIPAA, HITRUST, and NIST regulations

· Adherence to the rules and regulations as outlined by the management

KEY SUCCESS FACTORS:

· Fluent in English. Professional and polished written and verbal communication skills

· Analytical thinking

· Desire to operate in a fast-paced environment and work with a cross-functional team spread across different geographical locations

· BPO industry knowledge, including an understanding of enabling functions (quality, training, hiring, technology, pricing, etc.) and operating environment

· Ability to work seamlessly with virtual teams

Clinical Services Team Leader (Philippines)

About Interstaff

Interstaff is an international healthcare staffing company that recruits nurses from all over the world and

places them in hospitals throughout the United States. Founded in 1998, Interstaff has a strong track

record and was a pioneer of the international staffing model. As we look ahead to celebrating our 22nd

year in business we also look forward to adapting to the growing needs of the U.S. healthcare system.

Our team culture is one of passion and mutual support. You can expect to feel truly supported and

empowered to do your job well. At Interstaff, we take pride in serving our nurses and client hospitals.

Job Description Summary:

The Clinical Services Team Leader role is a full-time, Philippines based position, whose job is to facilitate

document collection and processing for registered nurse credentialing (licensing, compliance &

onboarding), and facilitate nurse support activities. The team leader communicates daily with nurses

regarding their outstanding credentialing documents and facilitates the team's continuous improvement of

the same. Great communication skills and an overwhelming sense of responsibility is critical for success

in this position.This is a fully-remote, work-from-home role.

Job Responsibilities

• Work within ISI systems (Zoho, Canvas, Basecamp, Google)

• Attain expertise in external client hospital document collection and onboarding systems

• Oversee the maintenance of working nurse compliance records in client systems

• Facilitate document review, submission, and processing of nurse documents for onboarding and

ongoing compliance

• Escalate deficiencies to Credentialing Manager for follow-up

• Document all communication with working nurses, clients, and ISI team in ISI systems

• Collaborate with the onboarding and compliance team to suggest improvements to internal

processes

• Assist the Clinical Services team in other areas when time allows as requested by leadership.

Team leadership:

• Participate in the hiring process for new Clinical Services team members.

• Provide training to new team members joining the Clinical Services team.

• Provide feedback to the team members for continuous improvement in the credentialing

processes.

• Provide feedback to the Credentialing Manager regarding team member performance during

semi-annual performance reviews, and as necessary.

• Assist with process improvement for credentialing.

Education, Training, and Experience

• Minimum of 2 years experience in a related field

• Minimum of Associate's Degree in related field

• Strong English proficiency

• Data entry and/or database experience

• High level of accountability, proven ability to take ownership and solve problems

• Demonstrated ability to work in a team-oriented, collaborative environment

• Time management skills and self-efficiency

• Analytical thinker with strong conceptual and problem-solving skills

• Meticulous attention to detail with the ability to multitask

• Ability to work under pressure and meet deadlines

• Excellent documentation, communication, and computer skills

• High level of integrity and trustworthiness.

Job Type: Full-time

Pay: Php29, Php35,000.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Work from home

Application Question(s):

• Do you have advanced proficiency in using CRM platforms? What CRM tools have you used? (answer is required)
• What internal systems or databases have you used before for data entry or tracking documents? (answer is required)
• Do you have advanced proficiency in using Google Suite- form, work, excel? (answer is required)

Experience:

• Credentialing or related: 2 years (Required)

Work Location: Remote

Expected Start Date: 10/01/2025

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Health Clinical Services Manager

WORK SETUP: Return to Office

RESPONSIBILITIES:

• Lead and manage the clinical training strategy for global BPO teams supporting utilization management, case management, and health management processes.
• Develop, implement, and evaluate training programs that ensure compliance with healthcare industry standards, regulations, and best practices.
• Create and deliver engaging training materials (e.g., e-learning modules, instructor-led training, job aids) tailored to the needs of global BPO teams.
• Assess the skill levels and performance of clinical staff, identifying areas for improvement and implementing targeted training solutions.
• Monitor and ensure the quality of training delivery across multiple regions, ensuring consistency in content and effectiveness.
• Collaborate with cross-functional teams (e.g., operations, quality assurance, clinical management) to align training efforts with organizational goals and compliance requirements.
• Provide ongoing coaching and mentoring to clinical trainers and BPO staff, fostering a culture of continuous learning and development.
• Evaluate training effectiveness through assessments, feedback surveys, and performance metrics, making data-driven improvements to training programs.
• Develop and manage a comprehensive knowledge base for clinical processes, procedures, and best practices to be accessed by BPO teams.
• Ensure that clinical training programs align with client needs, adapting content as necessary to meet specific client requirements and regulations.
• Support the integration of new technologies and tools into training programs, ensuring clinical staff are proficient in using the latest healthcare management systems.
• Stay current on industry trends, regulations, and best practices in utilization management, case management, and health management to continuously improve training content.
• Track and report on training progress, providing regular updates to senior management regarding program outcomes and team performance.
• Manage relationships with external vendors and training partners, ensuring that third-party training content aligns with organizational and regulatory requirements.

OTHERS:

Project Shift Schedule: Night shift

Project Rest Day: Weekends Off

Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILLS AND QUALIFICATIONS:

• 8 to 12 years of solid experience as Health trainer,
• Individual contributor role
• Experience in BPO Health accounts
• Must be open to BPO & Non-BPO Experience

Good to have only:

• Registered Nurse License
• Physician License

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Health Clinical Services Senior Manager WORK SETUP: RTO Responsibilities:
• Oversees staff whose teams' primary duties may include, but are not limited to:
• Conducts pre-service, concurrent, retrospective, out of network and appropriateness of treatment setting reviews to ensure compliance with applicable criteria, medical policy, and member eligibility, benefits, and contracts.
• Service requests may be from inbound calls and facsimile.
• Outbound calls to the provider may be required to gather additional information that may be needed.
• Other staff responsibilities may be review and analysis of post service claims utilizing the member's benefit contract and health plan guidelines.

• Completes review of pended claims post service for either Medical Necessity or Contractual Reviews. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Project/Team Location: Taguig Uptown Bonifacio Tower 3
  SKILL AND QUALIFICATIONS:

• At least 12 years relevant experience and 10 years supervisory

• Holds current and unrestricted US Registered Nurse license. No state specific RN licensure required.
• BPO experience should be any account (Health account experience is only a plus, but not required)
• Work Background/Experience in General: Must be open to BPO & Non-BPO Experience

About the role

We are looking for a dedicated and caring Patient Care Associate to join our team at the Kaiser Medical Center in Makati City, Metro Manila. This position will involve providing high-quality patient care and support as part of a critical project-based role. As a Patient Care Associate, you will be an integral part of our mission to deliver exceptional healthcare services to our patients.

What you'll be doing

• Greeting and welcoming patients, and assisting them with check-in and check-out procedures
• Monitoring and recording patient vital signs, symptoms, and progress
• Providing compassionate and attentive patient care, including assistance with daily living activities
• Collaborating with the medical team to ensure seamless coordination of patient care
• Maintaining accurate and detailed patient records and documentation
• Adhering to all hospital policies, procedures, and safety protocols
• Contributing to a positive and professional healthcare environment

What we're looking for

• A minimum of 1 year of experience in a patient care or healthcare support role
• Strong communication and interpersonal skills, with the ability to interact compassionately with patients and their families
• Excellent attention to detail and the ability to accurately record and maintain patient information
• A team-oriented mindset and the flexibility to adapt to a fast-paced healthcare environment
• Certification or training in patient care, medical administration, or a related field is preferred

If you are ready to join our team and make a meaningful impact, apply now for this exciting opportunity.

Duties and Responsibilities:

• Assist patients in accessing care and navigating hospital services. Assess barriers to care and engage patients and families in creating potential solutions to hospital-related challenges.
• Shall help and guide the patient through the health care system and works to overcome obstacles that are in the way of the patient receiving the care and treatment they require.
• Identify appropriate and credible resources responsive to patient needs (whether clinical or non-clinical).
• Educate patients and families on the multidisciplinary nature of care treatment, the roles of the team members and what to expect from the health care system. Refer to clinical staff to answer questions about clinical information,treatment choices and potential outcomes.
• Empower patients to communicate their preferences and priorities for treatment to their health care team; facilitate shared decision making in the patient's health care.
• Reduce barriers that keep patients from getting timely treatment by identifying patient needs and directing them to sources of emotional, financial, administrative, or cultural support.
• Encourage patients to communicate their preferences and priorities for treatment to their health care team.
• Shall work with different groups as well as health care teams and resource providers.
• Build professional relationships with the health care team by learning about the role of each team members and to facilitate patient healthcare.
• Shall maintain high sense of confidentiality especially with the patient's information.
• Follow up with patients to support adherence to agreed-upon treatment plan through continued non-clinical barrier assessment and referrals to supportive resources in collaboration with the clinical team. Contribute to patient navigation program development, implementation and evaluation.
• Help patients optimize time with their doctors and treatment team(e.g.prioritize questions, clarify information with treatment team).
• Encourage active communication between patients/ families and health care providers to optimize outcomes.

Minimum Qualifications:

• Candidate must be a Graduate of a Bachelor's Degree course in customer service related (BS Hotel, Restaurant and Management, etc.)
• With at least experience in the customer service related field and excellent Customer Service Skills
• Excellent communication skills
• Employs active listening and is attentive to details
• Computer literate in Windows-based applications
• Basic understanding of medical terminologies, hospital operations, and payment processing is an advantage.
• Willing to work in shifting schedule
• Willing to work on-site in Bonifacio Global City, Taguig.

Role:
Patient Care Coordinator

Location:
Remote (Philippines)

Company:
Satellite Teams

Shift
: PST (Pacific Standard Time)

Monthly Rate:
40,000.00

About Satellite Teams

Satellite Teams builds exceptional offshore teams for growing companies. We partner with businesses in the U.S. and other countries to deliver top-tier support staff who work as seamless extensions of their in-house teams.

We're currently looking for a
Patient Care Coordinator
to support one of our U.S.-based healthcare clients. This role is ideal for someone with strong organizational skills, excellent communication abilities, and a genuine passion for providing outstanding patient care.

Key Responsibilities

• Patient Communication:
• Answer incoming calls promptly and professionally.
• Make outbound calls to patients for appointment reminders, follow-ups, and rescheduling.
• Respond to patient text messages and emails with accurate and timely information.
• Return patient phone messages through the answering service to ensure all inquiries are addressed.
• Scheduling & Coordination:
• Schedule and reschedule patient appointments according to provider availability.
• Call patients who no-showed to reschedule and re-engage them.
• Manage the triage process by routing calls to the correct departments or staff.
• Assist in creating new patient referrals and coordinate with patients to complete scheduling.
• Administrative Support:
• Handle faxes: upload documents, reroute faxes to appropriate departments, and manage new patient documentation.
• Maintain and update patient records by mirroring data between Practice Fusion and AdvancedMD systems.
• Ensure confidentiality and accuracy of patient information in compliance with HIPAA guidelines.
• Operational Excellence:
• Multi-task across phone, email, and text communication while maintaining a high level of service.
• Follow up on pending authorizations, lab results, or documentation as directed by the provider or practice.
• Support the team with other administrative or patient-related tasks as needed.

Qualifications

• Proven experience in a healthcare, clinic, or medical office setting (patient coordination or similar role preferred).
• Excellent English communication skills (both written and verbal).
• Strong organizational and multi-tasking abilities in a fast-paced environment.
• Familiarity with EHR/EMR systems such as Practice Fusion and AdvancedMD (preferred but not required; training provided).
• Proficiency with office software, email systems, and document management.
• High attention to detail and accuracy when handling sensitive patient data.
• Ability to work U.S. business hours and coordinate with a remote team.

Job description

Overview:

• Coordinate patients as contact window from production start

• Fixing the appointments and schedule with patients- Call patients before the accommodation day to verify the appointment- Communication with patients/visitors directly by answering or referring inquiries

• Receptionist operation

• Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.- Inventory of consumables (socks, liners, bandages, etc.) from incoming shipments

• Customer support operation

• Answering the patient concern- Communication with the related department and obtaining solutions for a technical concern from a patient.- Providing the solution and an answer to a patient in accordance with his/her questions.

• Customer success operation

• Boosting lifetime customer value and annual recurring revenue.- Inspiring customer loyalty and retention.- Reducing churn

Details:

• Fixing the appointments and schedule with patients

• Send notifications via SNS message to match the schedule of our staff in charge and the patient- Inform appropriate transportation, travel route and/or estimated arrival time in case patient visits our clinic- Share the appointments result with related departments

• Call patients before the accommodation day to verify the appointment

• Call them first in the morning. If they cannot be reached, send them a text message. If there is no response after an hour, contact them again.- Check the related concern with patients* Ask the patient if he/she needs assistance for the transportation (use company car or book grab for the patient)* Ask the patient if he/she will arrive with a companion* Ask the vaccination status and current health condition the day before the said schedule

• Communication with patients/visitors directly by answering or referring inquiries

• Coordinates with the concerning departments regarding issues or irregularities with the patients- Take over the communication of patients who is starting production from sales- Deliver regular follow-up information to the patients who start the life with prosthesis to check the product condition Deliver new service information with our users

• Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.

• Monitors logbook for security purposes.- Maintains telecommunications system.

• Inventory of consumables (socks, liners, bandages) from incoming shipments

• Purchasing pantry and office supplies

• Answering the patient concern

• Getting the problem/situation/request when the person got contact from the customer- Can give the solution or explanation if the request is template one

• Communication with the related department and obtaining solutions for a technical concern from a patient.

• If the concern from customer is not on our template, escalate the trouble detail to the superior person- Check the unclear point before explaining to the customer

• Boosting lifetime customer value and annual recurring revenue.

• Up-selling and cross-selling mainly through phone call and SNS- Proposing additional purchases of consumables after the main product sale closes- Proposing additional purchases to existing customers

• Inspiring customer loyalty and retention

• Making follow-up calls and providing information to customers to build rapport regularly

• Reducing cancellation

• Monitoring and reporting cancellation rates- Making internal proposals to reduce cancellation rates- Making approaches to patients to reduce cancellation rates

• To report and inform exactly the details of a patient's condition and situation to a supervisor whenever to hear from them.

• To propose any solution to the supervisor or team member based on information you obtain.

• To provide the solution and an answer to a patient in accordance with him/her questions.

• If the concern from the customer is on our template, the person can answer after confirming the related member.

• The person can follow the company protocol for the explanation.

• Keeping and maintaining cleanliness at clinic areas & other related areas by complying with procedures, rules, and regulations of the company.

• Contributing to the team effort by accomplishing tasks for better results.
• Making and writing routine/ special report directed by the superiors
• Performing other duties as assigned by the superiors
• Making suggestions for improving operations in this position's role or beyond this role.

Job Type: Full-time

Pay: Php17, Php21,000.00 per month

Work Location: In person

Virtual Staffing Solutions is looking for Patient Care Coordinators

The Patient Care Coordinator serves as the primary point of contact for patients, ensuring timely support, accurate information, and seamless service. This role involves handling inquiries, managing account updates, and assisting with billing and contract processes while maintaining a high level of professionalism and care.

• Respond to incoming calls, emails, and messages from patients and customers.
• Research solutions, troubleshoot issues, and provide clear, effective resolutions.
• Update and maintain accurate patient billing and personal information.
• Process account changes, activate contracts, and follow up on overdue payments.
• Document all customer interactions and solutions in the client system for accurate tracking.

• High school diploma or equivalent (healthcare-related coursework or degree is a plus).
• Previous experience in customer service, healthcare support, or patient coordination is an advantage.
• Strong communication and problem-solving skills.
• Detail-oriented with excellent organizational abilities.
• Proficient in computer systems and comfortable working with digital tools.
• Compassionate, patient-focused, and able to thrive in a fast-paced environment.

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.