Explore numerous computer support job opportunities. These roles are integral for maintaining and troubleshooting computer systems, software, and networks. Computer support specialists provide technical assistance to users, resolve hardware and software issues, and ensure smooth operation of IT infrastructure. This field demands strong problem-solving skills, excellent communication, and a solid understanding of computer technology.256 Computer Support jobs in the Philippines
Computer Support Specialist
Mandaluyong, National Capital Region
365Bookspro Inc
Posted today
Job Viewed
Job Description
Starting Salary - 35K - 40K / Monthly
Full Benefits Package
Company Description
365Bookspro is a full-service accounting firm helping clients maximize their profit potential while achieving and exceeding their business growth goals. In addition to accounting and tax services, 365BOOKSPRO assists & provides financial knowledge to empower business owners. Established in Philippines, 365BOOKSPRO is proudly serving business in the in the USA & International.
Job Summary
- Installs, modifies, and makes minor repairs to computer hardware and software systems, and provides technical assistance and training to system users.
**General Accountabilities**:
Installs or assists service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers, and disk drives on company’s office premises.
Monitor and respond quickly to incoming requests relate to IT issues.
Maintain computer systems and act as support if any system goes down.
Responsible for PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc).
Maintain user PCs, including upgrades and configuration as needed.
Assist with onboarding of new users.
Keep inventory of all equipment, software, and license users.
Install, configure, and upgrade PC software.
Enters commands and observes system functions to verify correct system operation.
Instructs users in use of equipment, software, and manuals.
Responds to company’s inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
Coordinates activities with help desk, network services, or other information systems groups.
Troubleshoots virtual desktops to confirm it is running correctly.
Refers major hardware problems to service personnel for correction.
Manages accounts and passwords; changes and updates as needed.
Analyzes and reports on database metrics; administers and controls data resources.
Monitors and ensures database integrity, security, and performance.
Assists with training and problem solving as needed.
Performs other related duties as assigned by management.
- The company reserves the right to add or change duties at any time.*
Job Qualifications
**Certification**: CompTIA A+ Certification and Microsoft Certified Professional (MCP)
**Education**: Bachelor's degree
**Education**: Bachelor's degree in a related field.
**Experience**: Four to six years of related experience.
**Skills**:
Excellent verbal and written communication
Critical thinking
Complex Problem Solving
Judgement and Decision making
General awareness of computer systems, PC repair, and network management-Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise
Ability deploys, configure, and support operating systems on desktop and mobile-Understanding and appreciation for information security within systems and user devices
Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.
Full Benefits Package
Company Description
365Bookspro is a full-service accounting firm helping clients maximize their profit potential while achieving and exceeding their business growth goals. In addition to accounting and tax services, 365BOOKSPRO assists & provides financial knowledge to empower business owners. Established in Philippines, 365BOOKSPRO is proudly serving business in the in the USA & International.
Job Summary
- Installs, modifies, and makes minor repairs to computer hardware and software systems, and provides technical assistance and training to system users.
**General Accountabilities**:
Installs or assists service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers, and disk drives on company’s office premises.
Monitor and respond quickly to incoming requests relate to IT issues.
Maintain computer systems and act as support if any system goes down.
Responsible for PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc).
Maintain user PCs, including upgrades and configuration as needed.
Assist with onboarding of new users.
Keep inventory of all equipment, software, and license users.
Install, configure, and upgrade PC software.
Enters commands and observes system functions to verify correct system operation.
Instructs users in use of equipment, software, and manuals.
Responds to company’s inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
Coordinates activities with help desk, network services, or other information systems groups.
Troubleshoots virtual desktops to confirm it is running correctly.
Refers major hardware problems to service personnel for correction.
Manages accounts and passwords; changes and updates as needed.
Analyzes and reports on database metrics; administers and controls data resources.
Monitors and ensures database integrity, security, and performance.
Assists with training and problem solving as needed.
Performs other related duties as assigned by management.
- The company reserves the right to add or change duties at any time.*
Job Qualifications
**Certification**: CompTIA A+ Certification and Microsoft Certified Professional (MCP)
**Education**: Bachelor's degree
**Education**: Bachelor's degree in a related field.
**Experience**: Four to six years of related experience.
**Skills**:
Excellent verbal and written communication
Critical thinking
Complex Problem Solving
Judgement and Decision making
General awareness of computer systems, PC repair, and network management-Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise
Ability deploys, configure, and support operating systems on desktop and mobile-Understanding and appreciation for information security within systems and user devices
Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.
This advertiser has chosen not to accept applicants from your region.
0
Hiring for Computer Support Officers- Insurance Account
Makati, National Capital Region
Telesys
Posted 2 days ago
Job Viewed
Job Description
Nature of Transaction: Voice
Education: High School Graduate (Old curriculum) / ALS Graduate/Sr High School Graduate br>Experience: 1 yr international voice BPO
Work Set-Up: Onsite
Shift Schedule: Night
PHP 18,000 - PHP 27,000
Education: High School Graduate (Old curriculum) / ALS Graduate/Sr High School Graduate br>Experience: 1 yr international voice BPO
Work Set-Up: Onsite
Shift Schedule: Night
PHP 18,000 - PHP 27,000
This advertiser has chosen not to accept applicants from your region.
1
Help Desk Representative
NCR Atleos
Posted 20 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
2
Logistic Help Desk
Cabuyao, Laguna
PROTEGE LOGISTICS PHILIPPINES INCORPORATED
Posted today
Job Viewed
Job Description
Fresh graduate are welcome to Apply. Graduate in Marketing / Business Administration Course. With strong interpersonal skills and listening skills. Creative thinking analytical skills and with good computer skills.
**Job Types**: Full-time, Permanent, Fresh graduate
**Benefits**:
- Flextime
Schedule:
- 8 hour shift
- Flexible shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Overtime pay
- Yearly bonus
**Job Types**: Full-time, Permanent, Fresh graduate
**Benefits**:
- Flextime
Schedule:
- 8 hour shift
- Flexible shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Overtime pay
- Yearly bonus
This advertiser has chosen not to accept applicants from your region.
3
IT Help Desk Associate
Manila, Metropolitan Manila
BroadPath Healthcare Solutions
Posted 6 days ago
Job Viewed
Job Description
**Overview**
The **IT Help Desk Associate** represents BroadPath IT and BroadPath as a whole. Your fellow BroadPathers and BroadPath customers will call upon you to help them though an issue, request, or to reach the right person in the organization. Our workforce primarily works from home; therefore, you will need to be adept at providing remote IT support.
If you enjoy challenges and interacting with people, this position may be for you!
**Responsibilities**
+ Provides first level frontline IT support from phone, email, portal and chat or in-person
+ Responsible in IT Support ticket creation following set guidelines, and required documentation
+ Performs ticket triaging which involves categorizing and managing support ticket's priority based on urgency and impact
+ Responsible in assigning IT tickets to responsible IT groups based on ticket category
+ Performing remote troubleshooting through diagnostic techniques and pertinent questions
+ Determines the most effective solution based on the issue and details provided
+ Responsible in directing unresolved issues to the next level of support personnel
+ Provides accurate information on IT products or services
+ Accurately and completely documenting tickets by following defined guidelines
+ Conducting follow-up tasks and updating customer status and information
+ Handles IT Support calls, emails, chats in a calm, respectful, assertive and timely manner
+ Resolves tickets within SLA
+ Amenable to work on a shifting schedule day or night on weekdays, weekends and holidays
+ Will support BroadPath Onboarding
+ Needs to have Internet download speed of 25Mpbs and upload speed of 10Mbps
+ Amenable to work remotely if required
**Qualifications**
+ 1-2 years of IT Support experience
Preferred Experience
+ Customer service skills
+ English communication skills both in writing and voice support
+ Problem Solving
+ Willingness to Learn
+ Time Management
+ Microsoft Windows OS, Office Suite, 365 Admin Center, Teams, SharePoint, Azure, and Active Directory
+ ITSM, SysAid
+ TeamViewer
+ Avaya One X, Five9, Genesys PureCloud, Amazon Connect, Nextiva, InContact
+ Basic laptop/desktop diagnostics
+ Basic network and connectivity
**Diversity Statement**
_At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!_
_Equal Employment Opportunity/Disability/Veterans_
_If you need accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process_
_BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law._
_Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location._
The **IT Help Desk Associate** represents BroadPath IT and BroadPath as a whole. Your fellow BroadPathers and BroadPath customers will call upon you to help them though an issue, request, or to reach the right person in the organization. Our workforce primarily works from home; therefore, you will need to be adept at providing remote IT support.
If you enjoy challenges and interacting with people, this position may be for you!
**Responsibilities**
+ Provides first level frontline IT support from phone, email, portal and chat or in-person
+ Responsible in IT Support ticket creation following set guidelines, and required documentation
+ Performs ticket triaging which involves categorizing and managing support ticket's priority based on urgency and impact
+ Responsible in assigning IT tickets to responsible IT groups based on ticket category
+ Performing remote troubleshooting through diagnostic techniques and pertinent questions
+ Determines the most effective solution based on the issue and details provided
+ Responsible in directing unresolved issues to the next level of support personnel
+ Provides accurate information on IT products or services
+ Accurately and completely documenting tickets by following defined guidelines
+ Conducting follow-up tasks and updating customer status and information
+ Handles IT Support calls, emails, chats in a calm, respectful, assertive and timely manner
+ Resolves tickets within SLA
+ Amenable to work on a shifting schedule day or night on weekdays, weekends and holidays
+ Will support BroadPath Onboarding
+ Needs to have Internet download speed of 25Mpbs and upload speed of 10Mbps
+ Amenable to work remotely if required
**Qualifications**
+ 1-2 years of IT Support experience
Preferred Experience
+ Customer service skills
+ English communication skills both in writing and voice support
+ Problem Solving
+ Willingness to Learn
+ Time Management
+ Microsoft Windows OS, Office Suite, 365 Admin Center, Teams, SharePoint, Azure, and Active Directory
+ ITSM, SysAid
+ TeamViewer
+ Avaya One X, Five9, Genesys PureCloud, Amazon Connect, Nextiva, InContact
+ Basic laptop/desktop diagnostics
+ Basic network and connectivity
**Diversity Statement**
_At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!_
_Equal Employment Opportunity/Disability/Veterans_
_If you need accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process_
_BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law._
_Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location._
This advertiser has chosen not to accept applicants from your region.
4
IT Help Desk Technician (Remote)
Makati, National Capital Region
Intelligent Technical Solutions (ITS)
Posted 19 days ago
Job Viewed
Job Description
Start Date: January 2025
br>Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications
• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements
• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.
Benefits:
• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement
br>Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications
• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements
• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.
Benefits:
• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement
This advertiser has chosen not to accept applicants from your region.
5
Service Desk/help Desk - On-site, 35k Max
Taguig, National Capital Region
Lancesoft Philippines Limited Inc.
Posted today
Job Viewed
Job Description
Full-Time position(s) available.
- Open, log, prioritize, assign, and close tickets logged in the IT Service Desk
- Query the User for all relevant information concerning the call made or issue reported by the user
- Attempt to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Re-route misdirected Calls
- Escalate tickets not resolvable by SD, in accordance with the client’s escalation procedures
- Provide status updates on Tickets to users
- Reopen Ticket / Create a new ticket for follow-up if the user indicates that the inquiry was not resolved to their satisfaction
- Make recommendations for updates to the KB database
- Installs, configures, and troubleshoots personal computer
- Coordinates with Service desk staff in support of the end-user hardware and software issues.
- Installs and configures software components
- Troubleshoots network printers
- Coordinates with L2/L3 teams for resolution
- PC troubleshooting - Remote support
- Ticket translation for offshore escalation
- L1 SD agent support in case of urgency
- Able to interact and communicate with diverse groups with varying levels of technical knowledge
- Able to make sound decisions and work with mínimal supervision
- Excellent interpersonal skills to foster cooperation among users, support teams and peers
- Must be willing to work on Mckinley, Taguig
**Salary**: Up to Php35,000.00 per month
Schedule:
- Shift system
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
- Open, log, prioritize, assign, and close tickets logged in the IT Service Desk
- Query the User for all relevant information concerning the call made or issue reported by the user
- Attempt to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Re-route misdirected Calls
- Escalate tickets not resolvable by SD, in accordance with the client’s escalation procedures
- Provide status updates on Tickets to users
- Reopen Ticket / Create a new ticket for follow-up if the user indicates that the inquiry was not resolved to their satisfaction
- Make recommendations for updates to the KB database
- Installs, configures, and troubleshoots personal computer
- Coordinates with Service desk staff in support of the end-user hardware and software issues.
- Installs and configures software components
- Troubleshoots network printers
- Coordinates with L2/L3 teams for resolution
- PC troubleshooting - Remote support
- Ticket translation for offshore escalation
- L1 SD agent support in case of urgency
- Able to interact and communicate with diverse groups with varying levels of technical knowledge
- Able to make sound decisions and work with mínimal supervision
- Excellent interpersonal skills to foster cooperation among users, support teams and peers
- Must be willing to work on Mckinley, Taguig
**Salary**: Up to Php35,000.00 per month
Schedule:
- Shift system
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
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6
Sales Support Technician (It/computer
Pasig, Palawan
Pro-hygienics Human Resouce & Services Corp.
Posted today
Job Viewed
Job Description
NC II holder
- Computer Hardware servicing
- At least 2 Year(s) of working experience in the related field is required for this position.
- Communication and Active Listening Skills
- Sales Skills (Experienced in Sales is a plus)
**Job Types**: Full-time, Permanent, Fresh graduate
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
- Computer Hardware servicing
- At least 2 Year(s) of working experience in the related field is required for this position.
- Communication and Active Listening Skills
- Sales Skills (Experienced in Sales is a plus)
**Job Types**: Full-time, Permanent, Fresh graduate
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
7
Sales Support Technician (It/computer
Cainta, Rizal
Pro-hygienics Human Resouce & Services Corp.
Posted today
Job Viewed
Job Description
NC II holder
- Computer Hardware servicing
- At least 2 Year(s) of working experience in the related field is required for this position.
- Communication and Active Listening Skills
- Sales Skills (Experienced in Sales is a plus)
**Job Types**: Full-time, Permanent, Fresh graduate
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Cainta, Metro Manila, Rizal: Reliably commute or planning to relocate before starting work (required)
- Computer Hardware servicing
- At least 2 Year(s) of working experience in the related field is required for this position.
- Communication and Active Listening Skills
- Sales Skills (Experienced in Sales is a plus)
**Job Types**: Full-time, Permanent, Fresh graduate
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Cainta, Metro Manila, Rizal: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
8
Sales Support Technician (It/computer
Marikina, National Capital Region
Pro-hygienics Human Resouce & Services Corp.
Posted today
Job Viewed
Job Description
NC II holder
- Computer Hardware servicing
- At least 2 Year(s) of working experience in the related field is required for this position.
- Communication and Active Listening Skills
- Sales Skills (Experienced in Sales is a plus)
**Job Types**: Full-time, Permanent, Fresh graduate
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Marikina City: Reliably commute or planning to relocate before starting work (required)
- Computer Hardware servicing
- At least 2 Year(s) of working experience in the related field is required for this position.
- Communication and Active Listening Skills
- Sales Skills (Experienced in Sales is a plus)
**Job Types**: Full-time, Permanent, Fresh graduate
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Marikina City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
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