143 IT Help Desk jobs in the Philippines
Help Desk Operator
Cagayan de Oro, Misamis Oriental
CBRE
Posted 5 days ago
Job Viewed
Job Description
Help Desk Operator
Job ID
Posted
03-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Cagayan de Oro - Misamis Oriental - Philippines
**JOB SUMMARY**
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
Contacts customer for additional information and communicating the steps in the work order process.
Runs, reviews, and distributes various customer service reports as necessary.
May generate and dispatch service request work orders for completion by vendors.
May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
Provides informal assistance such as technical guidance and/or training to co-workers.
Other duties may be assigned.
**SUPERVISORY RESPONSIBILITIES**
None
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION and EXPERIENCE**
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
**CERTIFICATES and/or LICENSES**
None
**COMMUNICATION SKILLS**
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
**FINANCIAL KNOWLEDGE**
Ability to calculate simple figures such as percentages.
**REASONING ABILITY**
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
**OTHER SKILLS and ABILITIES**
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
**SCOPE OF RESPONSIBILITY**
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
Posted
03-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Cagayan de Oro - Misamis Oriental - Philippines
**JOB SUMMARY**
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
Contacts customer for additional information and communicating the steps in the work order process.
Runs, reviews, and distributes various customer service reports as necessary.
May generate and dispatch service request work orders for completion by vendors.
May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
Provides informal assistance such as technical guidance and/or training to co-workers.
Other duties may be assigned.
**SUPERVISORY RESPONSIBILITIES**
None
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION and EXPERIENCE**
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
**CERTIFICATES and/or LICENSES**
None
**COMMUNICATION SKILLS**
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
**FINANCIAL KNOWLEDGE**
Ability to calculate simple figures such as percentages.
**REASONING ABILITY**
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
**OTHER SKILLS and ABILITIES**
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
**SCOPE OF RESPONSIBILITY**
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
This advertiser has chosen not to accept applicants from your region.
0
Help Desk Representative
NCR Atleos
Posted 20 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
1
Merchant Specialist-help Desk
Pasig, Palawan
Veritas Pay Philippines Inc.
Posted 1 day ago
Job Viewed
Job Description
DUTIES AND RESPONSIBILITIES
- Attends to queries/complaints from clients and coordinate matters for its immediate resolution
- Proper handling of client related problems, complaints, and troubleshooting
- Conducts training of merchants personnel for proper use and operation of related products, devices and solutions
- Conducts product and solution presentation to clients as needed
- Implements installation, programming and troubleshooting of POS terminals and back-office system as specified in the purchase order of clients
- Ensures seamless acceptance of credit, debit and alternative payment channels in all devices and solutions
- Provide pre-sales and after-sales support assistance to Sales Group
- Makes regular reporting to immediate superior
- Prepares itinerary report of the service activities of the group
- Performs other related functions that may be assigned/required by immediate superior from time to time or as needed
JOB SPECIFICATION
- College graduate of Engineering or Technical course
- Must with at least 2-to-3-year experience in customer services helpdesk or field support
- Client and merchant interaction experience preferred
- Strong knowledge in the field of payment solutions, payment provider or merchant services industry, products and services
- Excellent communication skill both in verbal and written
- With strong value on teamwork and personal relations capable of meeting strict SLA and deadlines
- Willing to work on weekends, holidays, and shifting schedules should the need arise
SKILLS
- Very good interpersonal relation skills
- Proper helpdesk and field support courtesy
- Product solutions and services competency
- Knowledge on project management
- Technical competency on the products and services marketed and sold
- Knowledge on the various product, solution and software packages in generating required reports
**Benefits**:
- Flextime
- Opportunities for promotion
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
- Attends to queries/complaints from clients and coordinate matters for its immediate resolution
- Proper handling of client related problems, complaints, and troubleshooting
- Conducts training of merchants personnel for proper use and operation of related products, devices and solutions
- Conducts product and solution presentation to clients as needed
- Implements installation, programming and troubleshooting of POS terminals and back-office system as specified in the purchase order of clients
- Ensures seamless acceptance of credit, debit and alternative payment channels in all devices and solutions
- Provide pre-sales and after-sales support assistance to Sales Group
- Makes regular reporting to immediate superior
- Prepares itinerary report of the service activities of the group
- Performs other related functions that may be assigned/required by immediate superior from time to time or as needed
JOB SPECIFICATION
- College graduate of Engineering or Technical course
- Must with at least 2-to-3-year experience in customer services helpdesk or field support
- Client and merchant interaction experience preferred
- Strong knowledge in the field of payment solutions, payment provider or merchant services industry, products and services
- Excellent communication skill both in verbal and written
- With strong value on teamwork and personal relations capable of meeting strict SLA and deadlines
- Willing to work on weekends, holidays, and shifting schedules should the need arise
SKILLS
- Very good interpersonal relation skills
- Proper helpdesk and field support courtesy
- Product solutions and services competency
- Knowledge on project management
- Technical competency on the products and services marketed and sold
- Knowledge on the various product, solution and software packages in generating required reports
**Benefits**:
- Flextime
- Opportunities for promotion
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
2
IT Help Desk (with Monthly Allowances)
Makati, National Capital Region
Wishland Software Technology Inc.
Posted 1 day ago
Job Viewed
Job Description
**Responsibilities**:
- Interact with customers or clients about the project status and solve their technical issues and any
- Provide support to other programmers and developers
- Translate customer needs and requirements into applicant solutions
- Maintain manage and update technical system documentation.
**Job Requirements**:
- Has College/Bachelors degree
- Has related experience being an IT Support
- Must be keen to details
- Must be attentive in monitoring and reporting server issues
- Has good English communication skills both written and oral
- Willing to work in office, with Mondays to Fridays, 10am to 7pm work schedule
- Amenable to work either Makati or BGC location
- Can start ASAP
**WHY JOIN US?**
We offer competitive salary and we have incentives like the following:
- Meal allowance
- Transportation allowance
- Perfect attendance bonus
- HMO
- Sick leave
- Vacation leave that is convertible
**Salary**: Php18,000.00 - Php22,000.00 per month
**Benefits**:
- Additional leave
- Company events
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Overtime pay
Application Question(s):
- Are you ok to work either Makati of BGC office?
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Support: 1 year (preferred)
**Language**:
- English (preferred)
- Interact with customers or clients about the project status and solve their technical issues and any
- Provide support to other programmers and developers
- Translate customer needs and requirements into applicant solutions
- Maintain manage and update technical system documentation.
**Job Requirements**:
- Has College/Bachelors degree
- Has related experience being an IT Support
- Must be keen to details
- Must be attentive in monitoring and reporting server issues
- Has good English communication skills both written and oral
- Willing to work in office, with Mondays to Fridays, 10am to 7pm work schedule
- Amenable to work either Makati or BGC location
- Can start ASAP
**WHY JOIN US?**
We offer competitive salary and we have incentives like the following:
- Meal allowance
- Transportation allowance
- Perfect attendance bonus
- HMO
- Sick leave
- Vacation leave that is convertible
**Salary**: Php18,000.00 - Php22,000.00 per month
**Benefits**:
- Additional leave
- Company events
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Overtime pay
Application Question(s):
- Are you ok to work either Makati of BGC office?
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Support: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
3
IT Service Desk it Help Desk Start Asap
Taguig, National Capital Region
CA-RA Job Solutions Inc.
Posted 1 day ago
Job Viewed
Job Description
URGENT #HIRING for **IT Service Desk** | **Help Desk** can **START ASAP**
**Job Summary**:
We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.
No Assessment only Initial and Final Interviews. can start ASAP just click the Application Link Below
**Location: BGC, Taguig**
**Perks**:
- **HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)**:
- **10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)**
**Qualifications**:
*
- College Graduate for any computer-related course (for TSR only)
- must have a 12 Months (1yr and up) of ITSD or Help Desk Experience
- Knows ITIL / Ticketing Tools
- willing to WORK ONSITE
*
Salary up to **35-45K**! Depends on your **IT Service Desk | Help Desk Exp.**
Send your updated resume Now
APPLY NOW!
**Job Types**: Full-time, Permanent
**Salary**: Php35,000.00 - Php45,000.00 per month
**Benefits**:
- Additional leave
- Discounted lunch
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Application Question(s):
- Highest Educational Attainment
- How long is your IT Service Desk | IT Help Desk Experience
- Did you Know about ITIL / Ticketing Tools ?
- Are you Amenable to Work Onsite here in BGC Taguig
- Active Contact Number
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
**Language**:
- Average to Excellent English Communication Skills (preferred)
**Job Summary**:
We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.
No Assessment only Initial and Final Interviews. can start ASAP just click the Application Link Below
**Location: BGC, Taguig**
**Perks**:
- **HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)**:
- **10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)**
**Qualifications**:
*
- College Graduate for any computer-related course (for TSR only)
- must have a 12 Months (1yr and up) of ITSD or Help Desk Experience
- Knows ITIL / Ticketing Tools
- willing to WORK ONSITE
*
Salary up to **35-45K**! Depends on your **IT Service Desk | Help Desk Exp.**
Send your updated resume Now
APPLY NOW!
**Job Types**: Full-time, Permanent
**Salary**: Php35,000.00 - Php45,000.00 per month
**Benefits**:
- Additional leave
- Discounted lunch
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Application Question(s):
- Highest Educational Attainment
- How long is your IT Service Desk | IT Help Desk Experience
- Did you Know about ITIL / Ticketing Tools ?
- Are you Amenable to Work Onsite here in BGC Taguig
- Active Contact Number
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
**Language**:
- Average to Excellent English Communication Skills (preferred)
This advertiser has chosen not to accept applicants from your region.
4
Msp Level 2 Help Desk Support Specialist Permanent
Manila, Metropolitan Manila
Tahche Outsourcing Services, Inc.
Posted 1 day ago
Job Viewed
Job Description
Tahche Outsourcing Services Inc’ partner is an IT Managed Service Provider located in New York, looking for an IT HELP DESK SPECIALIST to join our team. The company focus on both traditional on-premises infrastructure as well cloud technologies. We have over 300 clients and placed #2422 on the Inc. 5000 representing the fastest growing companies in America. We also have won the Smart CEO Future 50 Award representing the 50 fastest growing companies in New York.
- Acts as first point of contact when a user is facing hardware, software or system issues
- Monitor and respond quickly to incoming requests relate to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
- Maintain user PCs, including upgrades and configuration as needed.
- Assist with onboarding of new users.
- Keep inventory of all equipment, software, and license users.
- Install, configure, and upgrade PC software.
Core Technologies:
- Experience with Continuum RMM and ConnectWise Manage is a huge plus
- Windows Server 2016/2019, Active Directory, Group Policy Management Console and other Server administrator
- Hyper-V Administration
- Cisco/Meraki Firewalls, Switches, and Access Points
- Sonicwall firewalls
- Cloud technologies including Google G Suite, Microsoft 365, Hosted Exchange and Amazon Web Services (EC2/S3)
- DNS/DHCP/VLANs
- Backup Methods and Products including Datto and Datto SAAS
- Disaster Recovery Planning and Simulation
- End-user support, customer service
**Job Types**: Full-time, Permanent
**Salary**: Php50,000.00 - Php65,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Pay raise
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Acts as first point of contact when a user is facing hardware, software or system issues
- Monitor and respond quickly to incoming requests relate to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
- Maintain user PCs, including upgrades and configuration as needed.
- Assist with onboarding of new users.
- Keep inventory of all equipment, software, and license users.
- Install, configure, and upgrade PC software.
Core Technologies:
- Experience with Continuum RMM and ConnectWise Manage is a huge plus
- Windows Server 2016/2019, Active Directory, Group Policy Management Console and other Server administrator
- Hyper-V Administration
- Cisco/Meraki Firewalls, Switches, and Access Points
- Sonicwall firewalls
- Cloud technologies including Google G Suite, Microsoft 365, Hosted Exchange and Amazon Web Services (EC2/S3)
- DNS/DHCP/VLANs
- Backup Methods and Products including Datto and Datto SAAS
- Disaster Recovery Planning and Simulation
- End-user support, customer service
**Job Types**: Full-time, Permanent
**Salary**: Php50,000.00 - Php65,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Pay raise
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
Supplemental pay types:
- 13th month salary
- Overtime pay
This advertiser has chosen not to accept applicants from your region.
5
IT Service Desk Analyst IT Help Desk Start Asap
Manila, Metropolitan Manila
CA-RA Job Solutions Inc.
Posted 1 day ago
Job Viewed
Job Description
URGENT #HIRING for **IT Service Desk** | **Help Desk** can START ASAP
**Job Summary**:
We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.
No Assessment only Initial and Final Interviews. can start ASAP just click the Application Link Below
**Location: BGC, Taguig**
**Perks**:
- **HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)**:
- **P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)**
**Qualifications**:
- College Graduate for any computer-related course (for TSR only)
- must have a 12 Months (1yr and up) of ITSD or Help Desk Experience
- Knows ITIL / Ticketing Tools
- willing to WORK ONSITE
Salary up to **35-45K**! Depends on your **IT Service Desk **| **Help Desk Exp.**
Send your updated resume Now
APPLY NOW!
**Salary**: Php35,000.00 - Php45,000.00 per month
**Benefits**:
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Overtime
Supplemental pay types:
- Bonus pay
- Commission pay
Application Question(s):
- Highest Educational Attainment
- How long is your IT Service Desk | IT Help Desk Experience
- Did you Know About ITIL / Ticketing Tools ?
- Are you Amenable to Work Onsite here in BGC Taguig
- Alternative Number
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
**Language**:
- Average to Excellent English Communication Skills (preferred)
**Job Summary**:
We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.
No Assessment only Initial and Final Interviews. can start ASAP just click the Application Link Below
**Location: BGC, Taguig**
**Perks**:
- **HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)**:
- **P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)**
**Qualifications**:
- College Graduate for any computer-related course (for TSR only)
- must have a 12 Months (1yr and up) of ITSD or Help Desk Experience
- Knows ITIL / Ticketing Tools
- willing to WORK ONSITE
Salary up to **35-45K**! Depends on your **IT Service Desk **| **Help Desk Exp.**
Send your updated resume Now
APPLY NOW!
**Salary**: Php35,000.00 - Php45,000.00 per month
**Benefits**:
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Overtime
Supplemental pay types:
- Bonus pay
- Commission pay
Application Question(s):
- Highest Educational Attainment
- How long is your IT Service Desk | IT Help Desk Experience
- Did you Know About ITIL / Ticketing Tools ?
- Are you Amenable to Work Onsite here in BGC Taguig
- Alternative Number
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
**Language**:
- Average to Excellent English Communication Skills (preferred)
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support
Global Officium Limited Inc
Posted 1 day ago
Job Viewed
Job Description
BS Computer Science, IT or Computer Engineering graduate
Perform Preventive Maintenance tasks such as schedule formatting of PC and laptop, re-cabling and fixing of network cable in front office and admin.
Updating of inhouse movie ,commercial and music in all branches.
Identify computer problems and advising on the solution.
Analyzing call logs so you can spot common trends and underlying problems Onsite support if the problem requires hands on troubleshooting.
Testing and fixing faulty equipment Deployment and installation of IT related unit and devices.
Checking and programming of in-house energy conservation device. CCTV Support Remote through phone and online support if necessary.
An ability to assess each customer/employee's IT knowledge levels Good analytical and problem solving skills Good accurate records keeping.
Basic knowledge in SQL.
Reports to immediate superior all works directly assigned by the locale before undertaking the assigned tasks.
Conduct branch visits per schedule and as advised by the immediate superior.
Coordinate to the immediate superior his daily whereabouts every morning and reports significant event before end of shift Prepare Job Order Report from the previous assigned tasks Daily whereabouts are coordinated to immediate superior.
Abides by rules and regulations as stipulated in the code of conduct.
Perform other related functions that may be assigned by the immediate superior from time to time.
Other assignments are accomplished as per understanding and acceptance.
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Cubao Quezon City: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical Support: 1 year (preferred)
**Language**:
- English (preferred)
Perform Preventive Maintenance tasks such as schedule formatting of PC and laptop, re-cabling and fixing of network cable in front office and admin.
Updating of inhouse movie ,commercial and music in all branches.
Identify computer problems and advising on the solution.
Analyzing call logs so you can spot common trends and underlying problems Onsite support if the problem requires hands on troubleshooting.
Testing and fixing faulty equipment Deployment and installation of IT related unit and devices.
Checking and programming of in-house energy conservation device. CCTV Support Remote through phone and online support if necessary.
An ability to assess each customer/employee's IT knowledge levels Good analytical and problem solving skills Good accurate records keeping.
Basic knowledge in SQL.
Reports to immediate superior all works directly assigned by the locale before undertaking the assigned tasks.
Conduct branch visits per schedule and as advised by the immediate superior.
Coordinate to the immediate superior his daily whereabouts every morning and reports significant event before end of shift Prepare Job Order Report from the previous assigned tasks Daily whereabouts are coordinated to immediate superior.
Abides by rules and regulations as stipulated in the code of conduct.
Perform other related functions that may be assigned by the immediate superior from time to time.
Other assignments are accomplished as per understanding and acceptance.
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Cubao Quezon City: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical Support: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
7
Technical Support
Cloudstaff Philippines
Posted 1 day ago
Job Viewed
Job Description
**Position**:Associate Technical Support
**Work Location**:ACC Tower, Cebu City, Cebu
**Work Set-up**:Work-from-Office (On-site)
**Work Shift**:Day, Mid, or Night Shift
**Qualifications**:
- Willing to rotate (24/7 or 24/5 coverage), through shift work.
- LAN Knowledge
- Help Desk Experience (is a plus)
- Verbal and Written Communication (6 out of 10)
- Operating Systems (Unix-like, Microsoft, MAC etc.)
- Phone Skills (VOIP)
- Customer Service
- Quality Focus
- PC Proficiency
- System Administration (is a plus)
- UNIX System Administration (is a plus)
Job Responsibilities
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps
- Improves client references by writing and maintaining documentation
- Participates in the development of client training programs by identifying learning issues; recommending instructional language
- Accommodates client disabilities by recommending devices and techniques
- Improves system performance by identifying problems; recommending changes
- Updates job knowledge by participating in educational opportunities; maintaining personal networks
- Working with customers/employees to identify computer problems and advising on the solution
- Logging and keeping records of customer/employee queries
- Updating self-help documents so customers/employees can try to fix problems themselves
- Testing and fixing faulty equipment
- Deployment, management, relocation and support of PCs, peripherals, and mobile devices
Pay: Php17,000.00 - Php18,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
- Staff meals provided
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Can you work on a shifting, 24/5, or 24/7 schedule?
**Experience**:
- Technical Support: 1 year (preferred)
- LAN: 1 year (preferred)
- VoIP: 1 year (preferred)
- System Admin: 1 year (preferred)
- UNIX: 1 year (preferred)
**Language**:
- English (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
**Work Location**:ACC Tower, Cebu City, Cebu
**Work Set-up**:Work-from-Office (On-site)
**Work Shift**:Day, Mid, or Night Shift
**Qualifications**:
- Willing to rotate (24/7 or 24/5 coverage), through shift work.
- LAN Knowledge
- Help Desk Experience (is a plus)
- Verbal and Written Communication (6 out of 10)
- Operating Systems (Unix-like, Microsoft, MAC etc.)
- Phone Skills (VOIP)
- Customer Service
- Quality Focus
- PC Proficiency
- System Administration (is a plus)
- UNIX System Administration (is a plus)
Job Responsibilities
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps
- Improves client references by writing and maintaining documentation
- Participates in the development of client training programs by identifying learning issues; recommending instructional language
- Accommodates client disabilities by recommending devices and techniques
- Improves system performance by identifying problems; recommending changes
- Updates job knowledge by participating in educational opportunities; maintaining personal networks
- Working with customers/employees to identify computer problems and advising on the solution
- Logging and keeping records of customer/employee queries
- Updating self-help documents so customers/employees can try to fix problems themselves
- Testing and fixing faulty equipment
- Deployment, management, relocation and support of PCs, peripherals, and mobile devices
Pay: Php17,000.00 - Php18,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
- Staff meals provided
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Can you work on a shifting, 24/5, or 24/7 schedule?
**Experience**:
- Technical Support: 1 year (preferred)
- LAN: 1 year (preferred)
- VoIP: 1 year (preferred)
- System Admin: 1 year (preferred)
- UNIX: 1 year (preferred)
**Language**:
- English (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
This advertiser has chosen not to accept applicants from your region.
8
Technical Support
Pasay, Camarines Sur
Phil-Data Business Systems, Inc.
Posted 1 day ago
Job Viewed
Job Description
**Desktop Support Engineer**
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Pasay City**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Pasay City: Reliably commute or planning to relocate before starting work (required)
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Pasay City**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Pasay City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
9