2,444 Technical Support Engineer jobs in the Philippines

About Starburst
Starburst is the data platform for analytics, applications, and AI, unifying data across clouds and on-premises to accelerate AI innovation. Organizations—from startups to Fortune 500 enterprises in 60+ countries—rely on Starburst for fast data access, seamless collaboration, and enterprise-grade governance on an open hybrid data lakehouse. Wherever data lives, Starburst unlocks its full potential, powering data and AI from development to deployment. By future-proofing data architecture, Starburst helps businesses fuel innovation with AI.

About The Role
The Technical Support Engineer (TSE) acts as a Starburst SME for a book of enterprise accounts. The TSE is responsible for answering all technical questions within both standard and custom deployment environments and assisting with supported LTS upgrades. The TSE is also responsible for peer training and development, personal continued education, and contributing to our reference documentation. They will coordinate closely with Support leadership, Engineering, Product and Accounts teams to ensure our customers receive a value driven enterprise experience.

A TSE is able to work independently, with minimal guidance, and demonstrates an expert degree of proficiency in both SEP and Galaxy.

As a Technical Support Engineer At Starburst You Will

• Technical Support:

• Provide support for standard and custom deployments

• Answer break/fix and non-break/fix technical questions through SFDC ticketing system
• Efficiently reproduce reported issues by leveraging tools (minikube, minitrino, docker-compose, etc.), identify root causes, and provide solutions

• Open SEP and Galaxy bug reports in Jira and feature requests in Aha

• LTS Upgrades:

• Provide upgrade support upon customer request

• Customer must be on a supported LTS version at the time of request

• TSE must communicate unsupported LTS requests to the Account team as these require PS services

• Monthly Technical check-ins

• Conduct regularly scheduled technical check-ins with each BU

• Discuss open support tickets, provide updates on product bugs and provide best practice recommendations based on your observations and ticket trends

• Responsible for ensuring customer environments are on supported LTS versions

• Knowledge Sharing/Technical Enablement: Knowledge exchange and continued technical enablement are crucial for the development of our team and the customer experience. It's essential that we keep our product expertise and documentation current and that all team members have access to information.

• Contribute to our reference documentation

• Lead peer training
• Consultant to our content teams

• Own your personal technical education journey

• Project Involvement

• Contribute to or drive components of departmental and cross functional initiatives

• Partner with Leadership

• Identify areas of opportunity with potential solutions for inefficiencies or obstacles within the team and cross-functionally

• Provide feedback to your manager on continued ed. opportunities, project ideas, etc.

Some Of The Things We Look For

• 5+ years of support experience
• 3+ years of Big Data, Docker, Kubernetes and cloud technologies experience
• Big Data (Teradata, Hadoop, Data Lakes, Spark)
• Docker and Kubernetes
• Cloud technologies (AWS, Azure, GCP)
• Security - Authentication (LDAP, OAuth2.0) and Authorization technologies
• SSL/TLS
• Linux Skills
• DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash

Build your career at Starburst
All-Stars have the opportunity and freedom to realize their true potential. By building alongside top talent, we're empowered to take ownership of our careers and drive meaningful change. Anchored in industry-proven technology and unprecedented success, All-Stars are taking on the challenge everyday to disrupt our industry – and the future.

Our global workforce is supported by a competitive Total Rewards program that reflects our commitment to a rewarding and supportive work environment. This includes a variety of benefits like competitive pay, attractive stock grants, flexible paid time off, and more.

We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up authentically.

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state

or local laws.

About Thunes
Thunes is the Smart Superhighway for money movement around the world. Thunes' proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.

Thunes' Network connects directly to over 7 billion mobile wallets and bank accounts worldwide, via more than 350 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.

Members of Thunes' Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks. Thunes' Direct Global Network differentiates itself through its worldwide reach, in-house Smart Treasury Management Platform and Fortress Compliance Infrastructure, ensuring Members of the Network receive unrivalled speed, control, visibility, protection and cost efficiencies when making real-time payments globally.

Headquartered in Singapore, Thunes has offices in 12 locations, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo and Shanghai. For more information, visit:

Context of the role
Based in our vibrant Manila office, you will report directly to the TechOps Team Lead, becoming a vital part of a team dedicated to ensuring the stability, performance, and integrity of our global payment platform.

This position offers an exciting opportunity to operate on an international stage, collaborating with household names in the FinTech space, and contribute to a rapidly growing company that is genuinely impacting lives in both developed and emerging markets.

Our TechOps team plays a critical role in maintaining the integrity and performance of our platform. We serve as the key escalation point for L1 and NOC teams, adept at monitoring, detecting, and resolving complex daily operational issues that impact our partners. Furthermore, we provide essential support to our engineering teams, helping them to effectively detect and solve highly complex technical challenges. Beyond immediate troubleshooting, we are strategically focused on analyzing recurring problems to develop and implement robust long-term solutions and automations, continually enhancing the stability and efficiency of our systems.

Key Responsibilities

• Assist in complex Financial reconciliation investigations:

• Will investigate discrepancies on treasury team that are related with technical roots

• Monitoring and improving our service

• Proactively monitor the integrity and health of our payment platform, overseeing various batches and processes.

• Identify and track issues detected through monitoring, analyze recurring problems, and propose long-term systemic solutions and automation opportunities to enhance platform robustness.

• Technical investigation

• Provide timely and effective technical support to partners via the Zendesk platform, addressing daily operational inquiries and challenges. "

Skills/Qualifications
Technical Expertise:

• Knowledge in data manipulation using SQL queries and file handling.
• Ability to read and comprehend code (e.g., for troubleshooting and understanding system logic).
• Familiarity with API concepts and usage for integration and troubleshooting.
• Experience with SFTP protocols.
• Knowledge of Jira for issue tracking and project management.
• Basic understanding of financial concepts, settlements, and reconciliation processes.

Problem-Solving & Analytical Skills

• Proven ability to analyze and investigate complex technical issues, implementing effective detection and resolution strategies.
• Strong capacity to dive into intricate business problems and translate them into technical investigations.
• A track record of setting up and utilizing monitoring indicators to ensure system health and performance.
• Ability to precisely define needs for control mechanisms, industrialization, and automation.

Organizational & Interpersonal Skills

• Exceptional organizational skills with the ability to set up and maintain systematic follow-up processes for controlled elements (e.g., reporting, spreadsheets).
• Demonstrate flexibility and a proactive approach to evolving needs and a rapidly changing FinTech environment.
• Excellent communication skills, both written and verbal, for interacting with partners and internal teams (implied from Zendesk interactions).

Sound like you? Apply now

JOIN OUR GROWING IT TEAM

• Direct Hiring

• Full time, Onsite (MAKATI CITY)

• Negotiable salary based on skills and experience

• Task focus mainly in Software/System-related support

• At least 3 years of experience or higher

Job Description

• Respond to Support Requests
• Troubleshoot Common Issues
• Escalate Complex Problems
• Document Resolutions
• Follow Standard Procedures
• Monitor System Status
• Maintain Communication
• Support Basic Network and OS Issues
• Update Knowledge Base
• Ensure Customer Satisfaction

Requirements

• Preferably has a background in Software/IT support with BPO environment (e.g., Aćĉentùrē, IɃḾ, Ĉôgnĭzànt, etc.)
• Has at least 3 years of experience or higher
• Basic Technical Knowledge
• Windows OS Basics : navigate settings, troubleshoot user issues, and understand event logs.
• Linux OS Basics : basic commands, file structure, and terminal navigation
• Networking Fundamentals : internet connectivity, IP addresses, DNS, and ping/traceroute tools.
• Tools Proficiency : Support tools like ticketing systems (Zendesk, Freshdesk, Jira) and remote access software.
• Basic SQL Understanding
• Effective Communication
• Problem-Solving Skills
• Customer Service Mindset
• Multitasking

APPLY NOW

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Application Question(s):

• This opportunity has an onsite work set up. Are you okay reporting onsite in our Makati City office?
• How may years of experience do you have as Technical Support Engineer (IT related services)?
• Are you available for a virtual initial interview? Please let us know your available schedule.

Work Location: In person

About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE

Position Overview
The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients.

Primary Responsibilities

• Ability to handle diverse computing environments in a wide cross section of business clients
• Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
• Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause
• Sets client expectations appropriately throughout the troubleshooting process
• Utilizes appropriate software utilities, Thrives' Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents
• Monitor the Remote Service Center (RSC) Service Board for newly created service tickets
• Prioritize tickets created
• Follow Thrives' best practices for escalating tickets to Tier 2 engineers
• Communicate steps taken during troubleshooting and resolutions through clear non-technical communication
• Demonstrate the correct level of urgency while resolving client incidents
• Resolution of incidents/requests related to, but not limited to the following:
• Mail Application/Office 365 issues
• Client/Server Connectivity issues (per SOP)
• Time Sensitive and VIP Workstation incidents
• File Restores
• Remote Access incidents (Citrix and Terminal Services)
• Password Resets
• Networked Printer Issues

Basic Qualifications

• Bachelor's Degree, Technical Degree or equivalent work experience
• Excellent problem solver; able to prioritize and coordinate between tasks
• 2-4+ years desktop support experience
• Knowledge of mobile device configurations and troubleshooting
• Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations
• Experience troubleshooting workstation hardware issues
• Knowledge and experience with Active Directory
• Ability to articulate technical information and convey to non-technical people
• Passionate about delivering excellent customer service
• Must be able to work effectively in a team environment as well as alone
• Excellent written and oral communication skills

Other Preferred Technical Knowledge

• In depth knowledge of Windows OS (7, 8.1, 10, etc.)
• Experience with Windows Server
• Experience with monitoring and remote management tools
• Experience with Apple OS
• Experience with VMWare

Preferred Certification

• CompTIA Net +
• Microsoft: MCP/MCITP/MCSA

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities

• Reproduce customer environment and run tests
• Manage and address electronic tickets efficiently
• Liaise between sales team, engineering team, and customers to properly address customer problems
• Troubleshoot and configure software and hardware
• Assist the customers and teams wherever possible.

Qualifications

• Customer service oriented
• Strong written and verbal and troubleshooting skills
• Fluency in written and verbal English

Our Team

The MIS Support team provides Tier 2 technical support for our customers globally, ensuring smooth operations and timely resolution of both critical and low-priority requests. We manage escalations from Tier 1 Support, assist the Incident Management team during urgent incidents, and proactively monitor alerts to prevent disruptions. Our scope also includes troubleshooting complex technical issues, supporting customer configurations, and creating runbooks and documentation for recurring problems.

What You Will Do

• Responding to and resolving escalated technical issues from Tier 1 Support.
• Responding to and assisting with critical incidents escalated from Incident Management.
• Helping our customers with configuration issues and questions.
• Maintain monitoring and alerting, reinforcing a proactive issue response mindset.
• Collaborate with other support teams and our developers to resolve more complex challenges.
• Assist Tier 1 support with training, runbooks, and mentoring.
• Create documentation and runbooks by identifying and documenting solutions for repetitive issues.
• Stay on top of the latest technology trends and advancements to provide the best possible support to our clients.

Your Qualifications

At VistaPrint, we strive to hire individuals who add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply - even if you feel that you don't meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience working in a production/application support role.
• Strong knowledge of hardware, software, and network systems.
• Familiarity with querying languages like SQL, JQL, and LookML.
• Having worked with tools, e.g., New Relic, Sumologic, Jira, and Gitlab.
• Automation experience using scripting tools, e.g., Postman, VS Code, etc.
• Experience with troubleshooting and resolving complex technical issues.

• Familiarity with technology:

• Able to read error messages and stack traces and translate them into action.

• Able to query APIs.
• Knowledge of cloud-based services such as AWS.

• Experience with RESTful JSON services is a plus.

• Excellent communication and interpersonal skills.

• Excellent written and verbal communication skills in German and English.
• Ability to work well in a fast-paced and constantly changing environment.
• Customer-centric mindset with a strong focus on delivering exceptional service.

Nice to Have

Familiarity with Zendesk (ticketing), Confluence (documentation), and Slack (team communication).

Why You'll Love Working Here

There is a lot to love about working at VistaPrint. We are an award-winning remote-first company. We're an inclusive community. We're growing (which means you can too). To help orient us all in the same direction, we have our Vista Behaviors, which exemplify the behavioral attributes that make us a culturally strong and high-performing team.

About Us

VistaPrint is the design and marketing partner to millions of small businesses worldwide. For over 20 years, we've been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista, and VistaPrint represent a comprehensive design, digital, and print solution, elevating the presence of small businesses in both physical and digital spaces and empowering them to achieve success. VistaPrint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online, and on-the-go.

Commitment to Diversity, Equity, & Inclusion

VistaPrint exists to help our customers bring their dreams to life. Each dream is unique – and the VistaPrint team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to be role models and live an inclusive culture of fairness, respect, and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.

Equal Opportunity Employer

VistaPrint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive; in fact, we often strive to do more than the law requires in many cases.

Company Description

AFAQY is a leading IT and IoT service provider in Saudi Arabia and the MENA region, and

the required job will be in Oman Musca

t
working with a diverse range of reputable clients across various industries. Since its launch in 2005, AFAQY has earned the trust of local and regional clients by developing state-of-the-art solutions to automate workflows, optimize internal processes, and enhance customer experiences. The company operates from four countries: KSA, Egypt, Oman, and Qatar, and is known for its innovative and sustainable approach. AFAQY's team of talented engineers, designers, and developers has a proven track record of overachieving expectations by creating game-changing solutions for businesses of all sizes.

Role Description

The primary purpose of the Technical Support Engineer role is to ensure the effective deployment, maintenance, and support of our fleet management hardware and software solutions. The role involves a combination of hands-on hardware integration, technical troubleshooting, and customer interaction to deliver high-quality service and ensure customer satisfaction. This position plays a critical role in enhancing the functionality of our products by collaborating with internal teams and external partners, providing valuable insights for continuous improvement, and supporting our clients in optimizing their operations through the effective use of our solutions

Role Details – Key Responsibilities And Accountabilities

Project Implementation Support (Hardware)

• Integrated and assembled GPS devices and other vehicle accessories according to customer requirements.

• Create configurations for devices based on specific needs.

• Collaborate with hardware manufacturers to address bugs and resolve issues.

• Work closely with the system development team to implement improvement ideas and resolve bugs.

Technician Support

• Lead new installation projects, including maintenance, repair, and removal tasks.

• Provide guidance and support to technicians during installations and troubleshooting.

Customer and Internal Support

• Handle various customer requests and inquiries regarding our system through the Zoho Ticketing system.

• Provide customers with insights and recommendations to optimize their operations by analyzing system data.

• Collaborate with other teams to enhance company processes, particularly in ERP improvement.

• Conduct training sessions for clients to ensure effective use of our solutions.

• Conducting internal training for the team to enhance the quality and build up teamwork

Software Quality Assurance (Application Tools)

• Conduct usability testing to gather valuable insights for enhancing the user experience.

• Work closely with the development team to ensure that software tools meet quality standards.

Desired Skills, Qualifications & Experience

• Bachelor's degree in engineering, computer science, or a related field.

• Proven experience in hardware and software technical support, preferably in fleet management or a related industry.

• Strong knowledge of GPS devices and vehicle accessories.

• Excellent problem-solving skills and attention to detail.

• Ability to work collaboratively in a team environment.

• Strong communication skills, both verbal and written.

Additional Requirements

• Experience with Teltonika devices and ERP system is a plus.

• Ability to manage multiple projects and tasks simultaneously.

• willingness to travel for on-site installations and support when necessary.

• Availability to provide support during weekends, post-working hours, and public holidays in case of emergencies.

Things to know before applying:

• you must have your own work equipment
• you are able to work remotely
• you can work full-time for this role
• experience working with clients/companies outside PH is an advantage

Role Summary

We are seeking a Technical Support Specialist with mid-level SQL skills to join our team. The role focuses on assisting customers in troubleshooting and resolving issues by querying datasets and analyzing data to identify solutions. This is not a database development role but requires the ability to work with SQL effectively to support customer needs. Strong communication skills are essential, as you will serve as the bridge between technical findings and customer understanding.

Key Responsibilities

• Respond to customer inquiries and technical issues in a timely and professional manner.
• Use SQL to query datasets, analyze results, and identify the root cause of customer-reported problems.
• Collaborate with internal teams to escalate and resolve complex issues when necessary.
• Translate technical findings into clear, customer-friendly explanations and solutions.
• Document issue resolution steps, FAQs, and best practices to improve the support process.
• Maintain a high level of customer satisfaction through effective problem-solving and communication.

Qualifications

• Proven experience in a technical support or similar customer-facing technical role.
• Mid-level SQL skills with the ability to query and interpret data (select, join, filter, aggregate).
• Strong problem-solving and analytical skills with attention to detail.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Ability to work both independently and collaboratively in a team environment.

Hiring Process:

• Phone screening
• Technical Test
• Behavioral interview
• Client interview

About Adaca:

Adaca is at the forefront of bridging software development solutions by connecting Australian mid-tier companies with top-tier talents in the Philippines. Our unique approach is rooted in creating an employee-centric experience that fosters a simple, low-pressure environment for our developers. This philosophy not only enhances productivity but also delivers unparalleled value to our clients, fostering a cycle of growth and talent attraction.

IMPORTANT NOTICE:

Please note that this role is strictly open to Filipino candidates currently residing in the Philippines. Applications that do not meet this requirement will not be considered.

We also uphold a zero-tolerance policy against any form of dishonesty in the recruitment process. Submitting false information, misrepresenting credentials, or using fraudulent methods will lead to immediate disqualification. Such actions may also be reported to relevant authorities or platforms, and repeat offenses may result in blacklisting from our organization and affiliated networks.

Identity and location will be verified during the hiring process.

Job Type: Full-time

Pay: Php45, Php55,000.00 per month

Benefits:

• Work from home

Application Question(s):

• How much is your asking rate?

Experience:

• SQL: 4 years (Preferred)
• Technical support: 5 years (Preferred)

Work Location: Remote

Department
Building Management

Employee Type
Probationary

Role Mission*
*As a
Technical Support Engineer (Electrical)
, you will be responsible for developing and implementing standard engineering policies for the Building Management Department of
Robinsons Offices
. Your role includes conducting technical evaluations of equipment maintenance, repair, and improvement projects related to electro-mechanical systems; performing regular technical audits of existing and constructing buildings and finalizing reports with the Technical Support Manager; analyzing data and trends from the Computerized Maintenance and Management System (CMMS) to recommend corrective and preventive actions for the operations team; and researching new technologies and innovations and preparing case-studies with the intent to implement in the business.

What We're Looking For*

*Licensed Electrical Engineer
At least
2 years
of experience in
engineering operations, repair, and maintenance in commercial or office buildings

Familiarity with CMMS
or similar systems is an advantage

Strong analytical and communication skills

Willing to work onsite at Ortigas Center, Pasig (Head Office-based)

Experience Range Range (Years)
2 - 3 years

Job posted on