425 Technical Support Engineer jobs in the Philippines

Location: Two E-Com Center, Harbor Drive, Pasay City
Work Setup: On-site br>
The TSE will provide mid-level technical support across all LBC branches, hubs, and offices. This includes addressing escalations from Tier 1 support, resolving issues through remote troubleshooting and onsite assistance, and ensuring timely resolution of service requests based on ITIL best practices. The role also plays a vital part in infrastructure readiness for branch expansion initiatives.

Key Responsibilities:
- Troubleshoot software, hardware, and connectivity issues with minimal supervision
- esolve tickets escalated by the Service Desk within SLA timelines
- Provide guidance to end-users on systems, applications, and updates
- Ensure audit-ready documentation aligned with ITIL processes
- Collaborate with internal teams and external vendors for issue resolution
- Utilize ticketing and endpoint management tools effectively
- Support IT governance, data privacy, and compliance efforts
- Coordinate compliance with documentation and approval protocols
- Qualifications:
- Graduate of Information Technology, Computer Engineering, or any related technical course
- At least 6 months of relevant work experience in IT support or a similar role

Key Skills:
- Proficiency in troubleshooting Windows/macOS environments and Microsoft 365
- Familiarity with ITSM and endpoint management systems such as OSTicket, Freshservice, Jira, ServiceNow, SOTI, and ManageEngine
- Strong communication, problem-solving, and customer service skills

Think you're the right fit? Apply now and be part of a company that delivers service with a heart for over 75 years!

Role Description:
The TSE will provide mid-level technical support across all LBC branches, hubs, and offices. This includes addressing escalations from Tier 1 support, resolving issues through remote troubleshooting and onsite assistance, and ensuring timely resolution of service requests based on ITIL best practices. The role also plays a vital part in infrastructure readiness for branch expansion initiatives. br>

Qualifications:
- Troubleshoot software, hardware, and connectivity issues with minimal supervision
- Resolve tickets escalated by the Service Desk within SLA timelines
- Provide guidance to end-users on systems, applications, and updates
- Ensure audit-ready documentation aligned with ITIL processes
- Collaborate with internal teams and external vendors for issue resolution
- Utilize ticketing and endpoint management tools effectively
- Support IT governance, data privacy, and compliance efforts
- Coordinate compliance with documentation and approval protocols
- Graduate of Information Technology, Computer Engineering, or any related technical course
- At least 6 months of relevant work experience in IT support or a similar role


Key Skills:
- Proficiency in troubleshooting Windows/macOS environments and Microsoft 365
- Familiarity with ITSM and endpoint management systems such as OSTicket, Freshservice, Jira, ServiceNow, SOTI, and ManageEngine

**Job Summary:**
If you are a professional looking for an opportunity to work with the global Emerson Systems and Software organization, this is a stimulating opportunity for you! We are looking for hardworking individuals with a keen curiosity about learning new technologies and who are driven to apply their knowledge to tackle the toughest problems and deliver optimum results. The chosen candidates will have a chance to work with an experienced team of engineers to deliver expert technical support and services to our installed base worldwide.
**In This role, your responsibilities will be:**
+ Improving the capabilities and abilities of the technical support team in supporting any of the following applications within Emerson's portfolio of products and solutions:
+ Batch
+ Software Applications
+ Human-Machine Interface (HMI). The ideal candidate should possess strong skills in configuring and implementing HMI within process control systems.
+ Network Communications, Cyber Security and Infrastructure. The perfect candidate should have a strong ability in Networking and Security related technologies; and, remain current in awareness of developing technology trends, security weaknesses/vulnerabilities, and innovations in networking systems and capabilities
+ Providing technical support, consultation, and on-site/remote diagnostics on Emerson Automation Solutions products/systems, including DeltaV DCS, DeltaV SIS (Safety Instrumented Systems), AMS Device Manager, Wireless Solution, and PlantWeb installations for systems in Asia Pacific, Europe, Middle East, Africa, North America, and Latin America end-user customers and engineering organizations. This involves fixing, problem analysis, and solutions generation to hardware, software, installation, configuration, integration, and application issues and inquiries. Keeping ownership of all received customer problems, providing timely updates, and setting the appropriate critical issue priority.
+ Optimally working to identify workarounds, reduce product problem resolution time, and support efforts to develop training and fixing resources (e.g. procedures, diagnostics, and documentation)
+ Collaborating with Local Business Partners and Field Service Organizations worldwide, Technology, Marketing, and Manufacturing to resolve product problems and plot product design directions at a local and global level
**Who You Are:**
You gain insight into customer needs **.** You readily take action on challenges, without unnecessary planning. You have a track record of exceeding goals successfully.
**For this role, you will need:**
+ BS/MS in Chemical, Electrical, Electronics, Mechanical, Instrumentation, or other Engineering and IT Degrees
+ Minimum of two (2) years experience in process control or process engineering in at least one of the following process industries: hydrocarbon processing, oil and gas (onshore/offshore), pulp and paper, specialty chemicals, pharmaceutical, food and beverage, power generation.
+ Responsible for control system configuration, third-party equipment integration, startup of process control projects, or ongoing system maintenance/support
+ Experience with DCS, PLC, or SCADA systems. Understanding of discrete, continuous, or batch controls; PC-based HMI, Advanced Controls, Fieldbus, or field instrumentation. Knowledge of networking, TCP/IP, and Windows operating system.
+ Ability to fix systems and to present clear and concise information to the team, internal customers, and external customers
+ Strong initiative and ability to work in a self-directed environment
+ Flexibility to work on a shift schedule
+ Keen to travel and be assigned short- and long-term (3 months to a year) domestic or international assignments
+ Fresh graduates with outstanding academic achievements will be considered.
+ An Engineer who will be supporting Comms/Infra must have strong IT skills and knowledge. Experience in design, implementation, or service/support of any of the following areas:
+ Networking and security fundamentals, principles, and concepts - design, maintenance, optimization, and troubleshooting
+ Virtualization hardware and software, Microsoft Hyper-V, VMWare vSphere, Dell VRTX, networking (Ethernet, TCP/IP, etc.), and Windows operating systems (OS).
**Preferred Qualifications that Set You Apart:**
+ Knowledge or experience in any programming or scripting language, ex. SQL, Visual Basic, C#, PowerShell, and .NET is an advantage
+ Excellent spoken and written English; knowledge of another foreign language (ex. Spanish) is an edge
+ Cybersecurity solutions or cybersecurity standards and best approaches. Industry certifications related to information security are a plus, ex. CISSP, CCNA, CISM, GSEC, ICS-CERT
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**Requisition ID** : 25020586
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a **Technical Support Engineer II, PMO Proposals** , you will demonstrate your engineering technical proficiency and skills in providing excellent customer service to Emerson as a member of the Measurement Solutions organization.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!
**In This Role, Your Responsibilities Will Be:**
+ Provide technical sales and application support to Measurement Solutions North America in generating proposals for Tier 2 and above project requests
+ Provide technical support and act as a resource person to Project Engineers, Project Managers, and Project Execution Leads of Measurement Solutions North America.
+ Attend to technical inquiries that may not require a quotation.
**Who You Are:**
You have a strong drive for results and exhibit passion and enthusiasm to get things done. You are proactive and highly innovative in approaching problem-solving efficiently. You have great customer support and deliver solutions that meet customer expectations. You can proficiently converse, creatively propose straightforward solutions, and develop alternative resolutions to customer concerns. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.
**For This Role, You Will Need:**
+ Bachelor's degree in Instrumentation, Mechanical, Chemical, Electrical Engineering, or related Engineering courses.
+ At least 1.5 years of total work experience in a technical role doing project proposals and/or supporting instrumentation products.
+ Intermediate to advanced proficiency in Microsoft Office applications such as Outlook and Excel.
+ Knowledge of applicable business processes and system tools (e.g., Oracle Business Systems, CRM, eDocs, SharePoint, etc.).
+ Willingness to work on a night shift schedule.
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
#LI-Hybrid
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** : 25024342
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude.

This job is an excellent opportunity to further hone your software development, troubleshooting, and deployment skills, especially for Linux-based servers. Tech professionals with a strong interest in learning more about medical software also greatly benefit from working with an industry leader.

See if this job is right for you. ️

How You Spend Your Eight Hours

• Respond to client problems and questions coming in through email and phone calls
• Diagnose, troubleshoot, and resolve portal, transport, and network issues with clients
• Manage multiple client cases simultaneously and provide regular progress updates to clients with open support issues
• Enter client-related information, including case history, into the contact tracking database
• Accurately identify, replicate, and document software defects and client-requested product enhancements in the appropriate tracking system
• Assist with the build of Linux-based servers for deployment at client sites
• Help customers install, configure, and use the AG Mednet network and peripheral systems

What You Must Possess

• Degree in a technical discipline or equivalent experience
• One to two years of experience working in a service and/or technical support environment supporting Linux servers (Red Hat or CentOS Linux is a plus)
• Experience with Windows and OS X operating systems
• Experience with MySQL or PostgreSQL required (ability to write complex queries preferred)
• Broad understanding of LAN and WAN technologies
• Shell scripting experience (BASH, Python)
• Well-developed troubleshooting skills (i.e., an out-of-the-box creative problem-solver)
• Excellent customer service skills with the ability to handle and diffuse difficult situations
• Ability to respond to clients with a high degree of professionalism and accuracy
• Excellent verbal and written communication skills
• Ability to multi-task and work under dynamic conditions and constraints with minimal supervision
• Experience with ticketing systems preferred but not required (e.g., Salesforce, Desk, Jira, Confluence)
• Exposure to AWS and application servers is a plus

What You Shall Receive

• HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. Additional dependents can be added anytime at employees expense
• VL/SL credits upon regularization
• Friendly and supportive work culture
• 13th-month pay and other Philippine government-mandated benefits
• Non-taxable allowances
• Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

• Full-time position
• Monday to Friday, night shift
• Hybrid work setup with on-site training

Why Join Our Company

You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

LifeBank Microfinance Foundation, Inc. (LBF)

we excel, we care, we share

a non-stock and non-profit organization registered under the Securities and Exchange Commission (SEC) engaged in micro-financing initiatives that advance comprehensive and sustainable development in rural and urban areas through integrated social services.

LBF is backed by its 2 pillar programs: The Ikabuhi Microfinance Program (IMP) for financial services and the Sustainable Development Program (SDP) for social services.

We are looking for 6 TECHNICAL SUPPORT (IT-FIELD ENGINEER)  for the Infrastructure Information Communications Technology Department to be deployed at the LifeBank Field Office and MUST be willing to be assigned anywhere in the Philippines

Job Summary:

• The Field Engineer (FE) will provide technical support and maintenance of all ICT equipment and computer networks and systems in all field offices within the designated District group.

REQUIRED QUALIFICATIONS AND EXPERIENCE:

• Must be a bachelor's degree holder in Computer Engineering, Computer Science, Information Technology and other related field of study or equivalent combination of education
• Willing to be trained at LifeBank Iloilo City, travel, and be assigned to ANY area within the organization (Luzon, Visayas, Mindanao)

How To Apply?

Click Apply to this job posting or apply via our career page for faster processing.

You may also contact us at 09190660750 and email us at from Mon-Fri 8 AM-5 PM.