186 Operations Director jobs in the Philippines

We are looking for an experienced Operations Director to lead and oversee the overall operational activities of a growing fast-casual dining group. The successful candidate will be responsible for ensuring business operations are efficient, cost-effective, and aligned with strategic goals, while driving continuous growth and operational excellence.

Key Responsibilities

Strategic & Operational Management

• Oversee smooth day-to-day business operations across multiple branches and units.
• Develop, implement, and monitor operational strategies, policies, and procedures that support organizational objectives.
• Analyze business performance and operational metrics to identify opportunities for improvement.

Leadership & Team Management

• Foster a culture of accountability, collaboration, and continuous improvement.
• Lead, mentor, and manage department heads and branch managers to ensure high performance.
• Oversee recruitment, training, and professional development of operations staff.

Corporate Development & Performance

• Drive initiatives to improve customer experience and service quality.
• Ensure targets related to sales, profitability, cost control, and customer satisfaction are consistently achieved.
• Identify and implement opportunities for process optimization and efficiency.

Compliance & Risk Management

• Ensure compliance with policies, health and safety standards, and government regulations.
• Implement risk management strategies to minimize operational and financial risks.
• Oversee quality assurance and food safety standards across all locations.

Financial Oversight

• Develop and manage the operations budget, ensuring effective cost control and resource allocation.
• Review and analyze financial reports to support strategic decision-making.
• Work closely with finance teams to achieve financial objectives.

Qualifications

• Proven experience in a senior operations leadership role, ideally within the food and beverage, retail, or hospitality industry.
• Strong business acumen with expertise in operational planning, financial management, and organizational leadership.
• Excellent people management and interpersonal skills, with the ability to lead large teams across multiple locations.
• Strong analytical and problem-solving abilities with a focus on continuous improvement.
• Demonstrated ability to deliver results in a fast-paced, customer-focused environment.

What We Offer

• Opportunity to play a key leadership role in an expanding and dynamic organization.
• Competitive compensation and benefits package.
• A culture of excellence, collaboration, and growth.

Job Types: Full-time, Permanent

Benefits:

• Company Christmas gift
• Company events
• Flexible schedule
• Health insurance
• Life insurance
• Paid training

Work Location: In person

Employment Type:
Full-Time Employment

Work Setup:
100% Onsite

Work Schedule:
Night Shift (Following U.S. Time Zone)

Location:
Eastwood, Libis, Quezon City

Salary Package:
170,000 PHP to 200,000 PHP/Monthly

Job Description
The
Operations Director
will lead high-performing teams across a diverse portfolio, including Accounting, Architecture & Engineering, Customer Service, Back Office, IT, and Healthcare, ensuring excellence in service delivery, operational efficiency, and financial performance.

This strategic, hands-on leader will align multi-industry operations with evolving client needs, technology trends, compliance standards, and business objectives. Key responsibilities include driving cross-functional initiatives, optimizing workflows, implementing best practices, and fostering a culture of performance, accountability, and client success.

Key Responsibilities

• Live and execute the mission and vision of the organization.
• Communicate effectively and build strong relationships with all stakeholders, across all levels, and all departments, to ensure alignment and collaboration.
• Lead multi-industry operations teams by developing tailored strategies for each vertical—ensuring high service levels across accounting, A&E, IT, customer service, healthcare, and back-office accounts.
• Drive business growth by identifying opportunities within current accounts and collaborating on new business proposals and service expansion.
• Conduct regular business reviews to evaluate team performance, account health, and client satisfaction across industries.
• Translate business goals into operational objectives while aligning resources and capabilities across departments and account types.
• Ensure service delivery excellence by implementing vertical-specific KPIs, operational metrics, and performance dashboards.
• Champion process improvement and technology integration tailored to the unique needs of each industry (e.g., HIPAA compliance in healthcare, security in IT, SLAs in accounting services).
• Develop long-term operational strategies that enable scalability, profitability, and high levels of client satisfaction.
• Create talent development programs and succession plans tailored to the needs of each account type, ensuring domain expertise and high employee engagement.
• Assess and manage risk across all business units including regulatory risks, service disruptions, and burnout.
• Optimize budgets and resource allocation to ensure cost-effective operations without compromising quality or compliance.
• Stay ahead of technology trends, tools, and automation strategies relevant to each vertical and implement enhancements to improve agent efficiency and customer experience.
• Establish policies and processes that support both standardization and customization, ensuring operational consistency with flexibility for vertical-specific needs.

Qualifications

• Bachelor's degree in any discipline is required.
• Proficiency in Microsoft Office (intermediate to advanced level).
• Proven experience in customer service with strong people management skills.
• Minimum of 5 years' experience as an Operations Director in a BPO or similar multi-account environment.
• Demonstrated expertise in team leadership and performance management.
• Strong decision-making and problem-solving abilities.
• Excellent verbal and written communication skills in English.
• Exceptional organizational skills and keen attention to detail.
• High level of integrity, honesty, and professionalism.
• Adaptable, calm under pressure, optimistic, and flexible.
• Results-oriented with a focus on productivity and quality.
• Quick learner with the ability to assimilate new processes independently.
• Self-motivated and confident working with minimal supervision.
• Ability to build positive yet firm relationships with employees.
• Consistent attendance and punctuality required.
• Willingness to work 100% onsite, including night shifts, rotating schedules, weekends, and holidays as needed.

WHY INTELASSIST?
We grow together. We value your effort. We aim to empower you.

Description
Operations Director

Position Purpose:

• Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff.
• Essential Functions and Responsibilities:
• Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
• Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
• Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
• Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
• Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades./Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements
Minimum Job Requirements (Education, Experience, Skills):

• Candidate must have completed at least 2 years in college, any field.
• At least 2 to 3 years of Operations Director experience in the BPO Industry
• Applicants must be willing to work onsite
• Must be willing to work on shifting schedules
• Must be amenable to work in any of the Afni sites (Santa Rosa, Commonwealth and Fairview)
• Experience handling multiple Telco programs is preferred.

About Us

Metacom is a fast-growing staffing firm in the Philippines, trusted by global clients in the BPO, Healthcare, and Technology sectors. With over 120 employees and counting, we are scaling rapidly — and we need a hands-on Operations Director to enforce accountability, strengthen delivery, and build systems that can take us to the next level.

.

The Role

As Operations Director, you will own the day-to-day performance of our recruitment and delivery teams. You'll work closely with team leads to ensure targets are met, accountability is enforced, and client commitments are consistently delivered. This role is for a doer and enforcer — someone who thrives on discipline, numbers, and results.

.

What You'll Do:

• Manage and coach Recruitment, Account Management, and Support team leads to hit daily/weekly KPIs.
• Build dashboards, SLAs, and reports that create full transparency of performance.
• Hold managers and teams accountable — address underperformance swiftly and fairly.
• Drive operational discipline across scheduling, attendance, compliance, and client delivery.
• Partner with Finance and CEO to ensure productivity and profitability targets are achieved.
• Standardize processes across teams so initiatives get executed, not just planned.
• Scale teams efficiently as we grow from 120 → 500+ employees.

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What We're Looking For

• 5-7+ years in operations management, ideally in staffing, recruitment, or BPO.
• Proven success managing high-volume, KPI-driven teams (100+ employees).
• Track record of enforcing accountability, improving efficiency, and delivering results.
• Strong data-driven mindset — you use numbers, not opinions, to run operations.
• Leadership style: disciplined, hands-on, comfortable with confrontation, execution-focused.

.

What We Offer

• Competitive leadership compensation + performance incentives.
• Opportunity to shape the backbone of a fast-scaling company.
• Direct access to the CEO and leadership team.
• A results-driven culture where execution matters more than politics.

.

If you are a disciplined operator who knows how to run teams, enforce accountability, and deliver results in a high-volume environment — we want to meet you.

.

Apply now and be part of scaling Metacom's next phase of growth.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Free parking
• Gym membership
• On-site parking

Ability to commute/relocate:

• Baliuag: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Operations Management: 5 years (Preferred)

Work Location: In person

The Operations Director manages and directs an Inbound Contact Center in accordance with the organizations strategic mandates of Governed Growth, Achieved Profitability, Reduced Risk, and Increased Technology-Based Services. These activities are carried out in accordance with Six Sigma philosophies to obtain optimum results, ensure efficiency and economy of operations, and maximize established program objectives of the organization and our client.

This position manages financials to include, but are not limited to, Profit & Loss (P&L), budget, and expense reduction. The Director will create an environment that promotes employee growth and retention. The individual directs and oversees all aspects of the client's customer service policies, objectives, and initiatives while striving to meet and exceed Alta and client metrics. The position develops and establishes procedures and policies governing customer correspondence and the handling of customer complaints.

The Director will position the capabilities of Alta Resources to solve business issues on behalf of the client. They will work with the various client teams to identify trends in business problems, develop best practice solutions, and successes to design and present value-add solutions to our customers and work with internal resources and implementation teams to ensure customer expectations are communicated and exceeded.

Essential Duties & Responsibility

• Creates and maintains a strong partnership with the client and explores opportunities to grow the business.

• Directs and coordinates promotion of products manufactured or services performed to develop new markets, increase share of market, and obtain competitive position in industry.

• Reviews activity, operating, and sales reports to determine changes in programs or operations required.

• Manages financials to include, but not limited to P & L, budget, and expense reduction.

• Instills a strong sense of customer focus, professionalism and client branding throughout the team.

• Prepares monthly reports to show how Client and company goals are being met and exceeded and to identify issues that need to be resolved in meeting program objectives.

• Determines work procedures, forecasts call volume, projects staffing levels, and expedites workflow.

• Directs research activities concerned with gathering information or with compilation of statistics pertinent to planning and execution of Client objectives.

• Promotes organization in industry, manufacturing or trade associations.

• Maintains a high level of team morale and motivation to create an environment that promotes employee growth and retention.

• Develops and manages a high performing team to cultivate learning, sharing, communication and shaping team dynamics.

• Manages the team to include interviewing, hiring, training, and retaining employees; appraising performance; rewarding and disciplining employees; addressing and resolving employee relations issues.

• Incorporates Six Sigma practices and philosophies into daily management to achieve client and Alta goals and to develop corporate best practices and efficiencies.

Qualifications

Education: Bachelor's Degree required.

Work Experience: This level is determined by the following criteria: Generates, $3.5 million to $10 million dollars in annual revenue Requires five or more years of management experience (call center management preferred) and two years of experience in a leadership role with financial accountabilities including profit and loss.

Additional Skills

• Strong leadership skills which includes interaction management (i.e. coaching, mentoring, and presentation skills).

• Excellent interpersonal, verbal and written business communication skills. Ability to establish rapport, lead, coach and motivate, builds relationships and loyalty with external and internal team, clients and leaders, and remains tactful when communicating negative information.

• Project Management Skills (manage multiple tasks and projects), and Client Relations Management.

• Knowledge in financial & staffing forecasting and analysis, as well as quantitative and qualitative analysis (using various statistical tools and techniques.

• Ability to be a self starter and to lead, develop and train personnel in a high performing, diversified, every changing, team based, global environment.

• Displays a high level of confidence, enthusiasm and a proactive, positive attitude with the desire to succeed, motivate and develop teams.

• Has passion to lead.

• Ability to professionally and effectively interact with diverse backgrounds and perspectives.

• Ability to effectively present information, give presentations, and respond to questions from groups of managers, clients, customers, and staff.

• Highly self motivated with the ability to prioritize complex, diversified responsibilities, multi task effectively and execute tasks with minimum supervision.

• Strong organization and time management skills. Ability to remain focused and productive with tasks. Strong attention to detail and accuracy.

• Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate person and follow up accordingly to the client. Knows when to involve upper management.

• Ability to maintain a high level of confidentiality by handling sensitive and private employee, client and customer information in accordance to Alta Resources and Client's policies and regulatory requirements.

• Proven track record of reliability and a strong work ethic is a must.

• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

• In-depth understanding of the dynamics of a BPO provider

• English proficiency required.

Work Environment

Alta Resources is an equal employment opportunity employer.

Operations Director

Location: Cebu

Schedule: Mon- Fri, Morning Shift

Set up: On-site

Open Budget

Job Overview

We are looking for an experienced Operations Director to oversee and manage the overall operational activities of the organization. The role ensures that business operations are efficient, cost-effective, and aligned with strategic goals. The Operations Director will provide leadership, direction, and coordination across multiple departments to drive operational excellence and continuous growth.

Key Responsibilities

• Strategic & Operational Management
• Oversee day-to-day business operations across all branches and units.
• Develop, implement, and monitor operational strategies, policies, and procedures.
• Analyze business performance and operational metrics to identify areas for improvement.
• Leadership & Team Management
• Foster a culture of accountability, collaboration, and continuous improvement.
• Lead, mentor, and manage department heads and branch managers for optimal performance.
• Oversee recruitment, training, and development of operations staff.
• Corporate Development & Performance
• Identify and implement opportunities for process optimization and efficiency.
• Ensure sales, profitability, cost control, and customer satisfaction targets are achieved.
• Drive initiatives to improve customer experience and service quality.
• Compliance & Risk Management
• Ensure compliance with company policies, health and safety regulations, and government requirements.
• Implement risk management strategies to minimize operational and financial risks.
• Oversee quality assurance and food safety standards across all locations.
• Financial Oversight
• Develop and manage the operations budget with effective cost control.
• Review and analyze financial reports to support decision-making.
• Collaborate with finance and accounting teams to achieve financial objectives.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field (Master's degree is a plus).
• Proven track record in operations management, preferably in retail, food & beverage, or service-oriented industries.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent organizational and communication skills.
• Ability to work in a fast-paced, multi-branch environment.

Job Types: Full-time, Permanent

Pay: Php150, Php250,000.00 per month

Application Question(s):

• How much is your current salary?
• How much is your expected salary?
• How long is your notice period?

Work Location: In person

The Operations Director will oversee and manage all aspects of lease administration within the business services industry, ensuring efficient operations and alignment with the company's goals. This role requires strategic thinking, operational expertise, and the ability to deliver exceptional service in a dynamic environment.

Client Details

This Operations Director opportunity is with a large organization in the real estate and property industry, known for its commitment to operational excellence and innovation. The company operates on a global scale and provides its employees with a professional environment for growth and development.

Description

• Lead and manage the Lease Administration team, including setting goals, overseeing workflows, and fostering a high-performance culture.
• Serve as the subject matter expert on lease administration and portfolio data management.
• Drive standardization and continuous improvement in lease processes, tools, and reporting.
• Collaborate with senior management to align lease strategy with overall business objectives
• Oversee the accurate abstraction, input, and maintenance of lease data in the lease management system.
• Ensure timely execution and tracking of lease milestones (e.g., renewals, expirations, options, escalations).
• Oversee rent payment processes, lease-related accounting, and budget forecasting in collaboration with Finance.
• Monitor lease-related expenses and ensure proper validation and payment.
• Provide insights and reporting on lease obligations, financial exposure, and cost-saving opportunities.

Profile

A successful Operations Director should have:

• Bachelor's degree in Bachelor's degree in Business Administration, Finance, Marketing, or related field
• A strong background in operations within various shared service center roles at Director or Associate Director level.
• Proven leadership skills in managing teams and driving operational success.
• Excellent analytical, problem-solving, and communication skills.
• Strong attention to detail, organizational skills, and the ability to manage multiple priorities.
• Strong communication and stakeholder management skills.

Job Offer

• 13th-month pay and other statutory benefits.
• Permanent role offering stability and growth opportunities.
• A professional work environment within the business services industry.
• Opportunities for leadership development and career advancement.
• Makati office

If you are ready to take on this exciting opportunity as an Operations Director, we encourage you to apply and become a key contributor to the success of the facilities management team.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Nielbert Dy on

We are seeking a hybrid Chief of Staff + Operations Director to support the Founder & CEO of a high-growth concierge medical practice at the intersection of integrative medicine, longevity, and elite service. This is a rare opportunity to work directly with a visionary Harvard-trained physician, balancing high-touch executive support with strategic execution and team accountability. Over time, you'll help build and launch new business verticals across education, community, media, and wellness-aligned real estate.

You will be the operational backbone for the CEO—enabling them to focus on transformative care, thought leadership, and venture building. Your work will ensure smooth team execution, drive patient growth strategies, elevate the founder's brand, and help shape the next phase of the practice's expansion.

Founder Thought Leadership & PR Coordination

• Work alongside PR partners to elevate the founder's visibility and authority.
• Lead logistics for speaking, podcast, media, and brand partnerships.
• Build founder's LinkedIn presence and develop outreach campaigns.
• Drive efforts to secure advisory roles with leading health/lifestyle brands.

Patient Growth Strategy & Business Development

• Identify and support patient growth pathways, referral networks, and partnerships.
• Maintain outreach tracking for high-net-worth leads and opportunities.
• Collaborate with creative and PR teams to ensure brand consistency.
• Develop high-quality pitch materials and strategic relationship maps.

Venture Support & Strategic Projects

• Support the CEO in launching new business lines (courses, retreats, membership platforms, wellness-focused real estate).
• Conduct research, scope projects, and support hiring pipelines.
• Prepare for operational ownership of future ventures.

Team Coordination & Accountability

• Serve as an accountability partner to the leadership team.
• Run weekly team syncs, document priorities, and track deliverables across Microsoft Teams and Asana.
• Maintain centralized dashboards and reporting rituals.

Admin, Licensing & Finance Oversight

• Own compliance workflows: medical licensing, CME, malpractice, credentialing.
• Manage documentation and coordinate with legal, insurance, and accounting partners.
• Track expenses, manage QuickBooks entries, and prepare financial memos.

Operational Systems & SOPs

• Build and optimize systems in Microsoft Teams and Asana.
• Write and maintain SOPs across departments.
• Launch onboarding frameworks for future hires and vendors.

Executive Partnership

• Manage founder's calendar, inbox, task flow, and communications with minimal input.
• Handle personal logistics, vendor coordination, and life operations as needed.
• Prioritize time ruthlessly; protect focus and energy.
• Prepare for and debrief meetings, surface key decisions, and ensure follow-through.

• 7+ years supporting elite CEOs, physicians, or founders as EA, Chief of Staff, or senior operator.
• Experience working with HNWI/UHNWI clientele; understands discretion, tone, service, and brand polish.
• Outstanding communication, writing, and follow-up skills—no detail too small.
• Capable of toggling between EA-level service and executive-level thinking.
• Impeccable organizational instincts with experience in cross-functional environments.
• Mastery of Microsoft Teams, Asana, QuickBooks (or similar tools), and shared cloud systems.

• Experience in PR/media coordination, high-touch hospitality, or early-stage ventures.
• Familiarity with wellness, integrative medicine, or longevity sectors.

• Competitive Salary: Based on experience and skills

• Remote Work: Fully remote—work from anywhere

• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Description
Position Purpose:
Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff.

Essential Functions and Responsibilities:

• Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
• Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
• Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
• Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
• Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.
• Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements
Minimum Job Requirements (Education, Experience, Skills):

• Candidate must have completed at least 2 years in college, any field.
• At least 2 to 3 years of Director experience in the BPO Industry or;
• Applicants must be willing to work onsite
• Experience handling multiple Telco programs is preferred.