700 Customer Support jobs in the Philippines

Join our CP360 Family, today

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian

Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together

Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won't just be a coworker; you'll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people.We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.

Our Purpose:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.

Check out our YouTube video:

Position Overview:

The role involves handling inbound and outbound customer calls, following provided scripts, gathering customer information into the CRM system, and assisting with both sales prequalification and after-sales support.

Strong English communication skills (spoken and written) are essential for this position. While prior HVAC industry experience is a plus, it is not required, as full training and scripts will be provided.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally using provided scripts.
• Prequalify sales leads by asking guided questions and collecting necessary details (customer information, property details, requirements).
• Support after-sales inquiries by guiding customers through troubleshooting steps and recording details in the CRM system.
• Escalate or transfer calls to the appropriate team (scheduling, accounts, or service) as needed.
• Maintain accurate records of customer interactions in the CRM.
• Deliver customer service in a professional and empathetic manner.

Key Requirements:

• Excellent English communication skills (speaking and writing).
• Strong interpersonal and active listening skills.
• Ability to follow structured scripts and processes.
• Computer literate with basic CRM or data entry experience.
• Detail-oriented with strong organizational skills.
• Critical thinking and problem-solving skills.
• Previous customer service or sales experience preferred.
• HVAC knowledge or background is an advantage but not mandatory.

Preferred Skills:

• Confidence in handling both presales and service-related calls.
• Ability to quickly adapt and learn new systems, tools, and flowcharts.
• Strong judgment in assessing customer needs and prioritizing next steps.
• Professional, customer-oriented demeanor.

Role Overview:

Acts as the frontline for client relationships-managing support inquiries while also

actively driving sales through outreach and conversions.

Key Responsibilities:

• Handle inbound calls, chats, and emails from clients.

• Onboard new customers and explain Weenn's services clearly.

• Conduct outbound calls/emails to potential leads.

• Maintain CRM records of client interactions.

• Collaborate with dispute specialists to provide client updates.

• Achieve monthly sales and retention targets.

Qualifications:

• Bachelor's degree in Business, Marketing, or related field (preferred).

• 2+ years of experience in sales, telemarketing, or customer service (B2B preferred).

Strong English communication and negotiation skills.

• Proven ability to meet or exceed sales targets.

• Experience using CRM tools (HubSpot, Zoho, or similar).

We are mass hiring for Call Center Agents - Finance Account as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training

Work Location: In person

Join our CP360 Family, today

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian

Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together

Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won't just be a coworker; you'll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.

Our Purpose:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.

Check out our YouTube video:

Position Overview:

The role involves handling inbound and outbound customer calls, following provided scripts, gathering customer information into the CRM system, and assisting with both sales prequalification and after-sales support. Strong English communication skills (spoken and written) are essential for this position. While prior HVAC industry experience is a plus, it is not required, as full training and scripts will be provided.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally using provided scripts.
• Prequalify sales leads by asking guided questions and collecting necessary details (customer information, property details, requirements).
• Support after-sales inquiries by guiding customers through troubleshooting steps and recording details in the CRM system.
• Escalate or transfer calls to the appropriate team (scheduling, accounts, or service) as needed.
• Maintain accurate records of customer interactions in the CRM.
• Deliver customer service in a professional and empathetic manner.

Key Requirements:

• Excellent English communication skills (speaking and writing).
• Strong interpersonal and active listening skills.
• Ability to follow structured scripts and processes.
• Computer literate with basic CRM or data entry experience.
• Detail-oriented with strong organizational skills.
• Critical thinking and problem-solving skills.
• Previous customer service or sales experience preferred.
• HVAC knowledge or background is an advantage but not mandatory.

Preferred Skills:

• Confidence in handling both presales and service-related calls.
• Ability to quickly adapt and learn new systems, tools, and flowcharts.
• Strong judgment in assessing customer needs and prioritizing next steps.
• Professional, customer-oriented demeanor.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.

About the role

This exciting full-time role as Customer Support & Channel Manager at VRJ Electronics' in Maria Aurora, Aurora offers the chance to play a key part in delivering exceptional customer service. You will be responsible for leading a team of customer support agents, managing multiple customer service channels and ensuring the highest levels of customer satisfaction.

What you'll be doing

• Oversee the day-to-day operations of the customer support team, providing guidance and coaching to ensure efficient and effective service delivery
• Manage multiple customer service channels including phone, email, chat and social media to deliver a seamless omni-channel experience
• Monitor customer feedback and satisfaction metrics, identifying areas for improvement and implementing strategies to enhance the customer experience
• Collaborate with cross-functional teams to resolve complex customer issues and escalate where necessary
• Analyse customer data and trends to inform process improvements and identify new opportunities to enhance customer service
• Develop and implement customer service policies, procedures and training programmes to uphold the company's commitment to excellence
• Lead, motivate and develop the customer support team, fostering a positive and customer-centric culture

What we're looking for

• Significant experience (5+ years) in a customer service or call centre management role, with a proven track record of delivering high-quality support
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and lead a team
• Strong problem-solving and decision-making capabilities, with the flexibility to adapt to changing customer requirements
• Proficient in using customer service technologies and data analysis tools to measure and improve performance
• Demonstrated ability to create and implement customer service strategies and initiatives
• Experience in call centre operations, including contact handling, workforce management and quality assurance
• Passion for delivering exceptional customer experiences and a commitment to continuous improvement

What we offer

At VRJ Electronics', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits including:

• Comprehensive health and wellness package
• Generous annual leave and flexible work arrangements
• Opportunities for career development and skill-building
• Collaborative team culture and social events
• Discounts on our range of electronics products

About us

VRJ Electronics' is a leading provider of innovative electronics solutions, serving customers across a wide range of industries. With a strong commitment to customer satisfaction and a talented team of professionals, we are dedicated to delivering excellence in everything we do. Join us and be a part of our exciting journey as we continue to grow and shape the future of the electronics industry.

Apply now to become our next Customer Support & Channel Manager

We are expanding our support team and looking to hire 2 Japanese-speaking (JLPT N2) and 2 English-speaking Customer Support Specialists. The role involves assisting ERP system users, troubleshooting issues, managing master data, and creating documentation. As this is a new business division, there are opportunities to grow and take on additional responsibilities.

Key Responsibilities

• User Support
• Respond to ERP system inquiries via phone, email, and chat
• Troubleshoot login errors, data entry mistakes, and report output issues
• Issue Documentation & Reporting
• Record and share resolved issues with the team
• Escalate unresolved concerns to specialized personnel
• Master Data Management Support
• Register and update product, partner, and employee data based on client requests
• Perform consistency checks and prepare reports
• Manual & Documentation Creation
• Compile FAQs and knowledge base materials
• Create user manuals for new ERP users

As this is a new division, duties may expand depending on business needs.

Qualifications (Japanese Bilingual Role)

• Japanese proficiency at JLPT N2 level (certification not required)
• Fluent in English (spoken and written)
• At least 1 year of BPO customer support experience

Qualifications (English-Speaking Role)

• Fluent in English (spoken and written)
• At least 1 year of BPO customer support experience
• ERP knowledge is an advantage, but not required

• Call UK-based car dealers, garages, or private sellers with vehicles listed at £2,000 or less , and invite them to join the car auction platform .
• Focus on setting appointments with leads from classified ads, government data, and scraped listings — mostly aged, unsold, or damaged vehicles.
• Aim to generate enough low to mid-value leads to support a test campaign without affecting current sales.
• Contact private car owners to offer to buy old cars for scrap or salvage (usually under £500 ) — fast, B2C deals.
• Use a friendly, customer-focused approach (not aggressive sales), and test immediate follow-up calls when needed.

Job Types: Full-time, Permanent

Pay: Php25,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Flexible schedule
• Free parking
• Opportunities for promotion
• Paid training
• Transportation service provided

Work Location: In person

We are mass hiring for Call Center Agents as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Qualifications:

• With good communication skills
• At least conversant in the English language
• Computer Literate
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply now and receive a quick response within a day

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training

Work Location: In person

Are you a customer service pro with the skills to manage inquiries across multiple platforms? We're looking for a dedicated and customer-focused superstar fluent in Mandarin to join our team of Customer Ticket, Phone, & Chat Support Mods

In this dynamic role, you'll be the friendly voice, the helpful text, and the problem-solving expert, connecting with customers via phone, chat, and our ticketing system.

Your mission? To deliver top-tier support, ensure every interaction leaves a positive impression, and maintain high levels of customer satisfaction. If you're passionate about making a difference, this role is for you

Commitment:

10 hours per week

9 months

Operation Hours:

6am - 2pm Friday

6am - 10pm Saturday

6am - 10pm Sunday

6am - 10pm Monday

Orientation Begins:

To be discussed.

Language:

Mandarin/English

What We Are Looking For:

Fluent in Mandarin/English

• Experienced in Calls, Chats and emails.
• Friendly and understanding
• Good at explaining technical jargon in layman's terms
• Very strong critical thinking skills
• Good communication skills and being collaborative
• Good culture fit and attitude
• There's a tight knit team of agents in HQ who the mods should fit in well with

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.