4,366 Customer Service Professionals jobs in the Philippines
Customer Service Associate/Help desk
Posted 1 day ago
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Job Description
Customer Service (Chat/Voice Support)
Location: Remote – Philippines
Employment Type: Full-Time
About Kinetic Potential (KP):
Kinetic Potential (KP) is a mission driven for-profit organization, based in the Washington, DC area, that has a tremendous opportunity to expand its occupational skills training and community service offerings throughout the United States. The firm is preparing for significant growth and seeking KP Mentors to provide onsite support for people with disabilities and youth participating in KP's K12 and Community Supports Program.
As KP prepares for significant growth, we are seeking a Customer Service Representative to join our team and provide first-level support through chat and voice calls.
Key Responsibilities:
- Handle incoming chat and voice inquiries from clients, staff, and program participants.
- Provide timely, professional, and empathetic support, resolving technical and non-technical issues.
- Escalate complex issues to the appropriate department or team member as needed.
- Document issues, resolutions, and follow-ups in the helpdesk system.
- Maintain a high standard of customer service and act as the first point of contact for KP's stakeholders.
- Assist in onboarding new users and providing guidance on basic tools, systems, or processes.
Qualifications:
- Based in the Philippines with reliable internet and a quiet home office setup.
- Prior experience in a helpdesk, call center, or customer support role (chat/voice).
- Strong English communication skills (verbal and written).
- Tech-savvy and comfortable with common software tools (e.g., email, ticketing systems, CRMs).
- Ability to multitask, problem-solve, and remain professional under pressure.
- Mission-aligned: Passionate about supporting a purpose-driven organization and contributing to community impact.
Why Join KP?
- Be part of a mission-driven organization making a real difference in communities.
- Work remotely with a supportive international team.
- Growth opportunities as KP expands nationwide.
- Competitive compensation (to be discussed during the hiring process).
Job Type: Full-time
Pay: From Php35,000.00 per month
Benefits:
- Work from home
Application Question(s):
- Do you have prior experience working in customer service?
- Are you comfortable handling a high volume of customer calls or chats daily?
- Can you work night shifts/graveyard shifts?
- Do you have your own reliable laptop or computer to use for work?
Work Location: In person
Help Desk
Posted 1 day ago
Job Viewed
Job Description
We Are Hiring: Customer Care Support
Qualifications:
- Willing to work on a graveyard shift
- Fixed weekend off
- With or without experience
- Bachelor's degree holder (any course)
- Willing to be assigned at BGC, Taguig
Job Type: Full-time
Pay: Php695.00 per day
Benefits:
- Life insurance
Work Location: In person
Customer Service
Posted 1 day ago
Job Viewed
Job Description
Ready to shape the future of work?
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn , X , YouTube , and Facebook .
Inviting applications for the role of Process Developer, Customer Service
In this role, you will support customers in English via calls and emails.
Responsibilities
- Receive and respond to customer calls, emails and chats; capture and verify required information
- Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner
- Resolve customer issues and concerns in a professional and efficient manner
- Maintain accurate records of customer interactions and resolutions
- Effectively communicate solutions and recommendations to clients
- Stay up to date with product and service offerings to provide accurate information to customers
- Meet or exceed established performance metrics, such as response time and customer satisfaction
- Meet or exceed quality assurance targets
- Effective Client Account Management to drive client advocacy
Qualifications we seek in you
Minimum Qualifications
- High School or Senior High School Graduate
- customer service experience, preferably in financial services
- Strong written and verbal communication skills
- Strong numeracy and problem-solving skills
- Ability to work in a fast-paced environment and handle a high volume of customer inquiries
- Strong attention to detail and ability to maintain accurate records. - Positive and professional attitude
Open to flexible schedule, including evenings and weekends
Preferred Qualifications/ Skills- Communication (written / insights synthesis and reporting in a presentation)
- Decision making / critical thinking.
Why join Genpact?
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Customer Service
Posted 1 day ago
Job Viewed
Job Description
ONGOING OVER THE PHONE INTERVIEW
NON VOICE ACCOUNT
- Bridgetowne site
26, ,000 Package
Incentives HMO Paid trainings Night diff
Qualifications :
- at least 6 mos call center experience
- Strong communication skills (Verbal & Written)
- SHS, Undergraduate, Associate, College Graduate
- CAN Work on site & START ASAP
TIPS & GUIDE ARE PROVIDED UNTIL Final Interview
Job Type: Full-time
Pay: Php20, Php28,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Paid training
Experience:
- Customer service: 1 year (Required)
- Technical support: 1 year (Required)
Language:
- English (Required)
Location:
- Pasig (Required)
Willingness to travel:
- 100% (Required)
Work Location: In person
Customer Service
Posted 1 day ago
Job Viewed
Job Description
About the role
We are seeking a motivated and service-oriented Customer Service representative. In this full-time role, you will be responsible for providing exceptional customer support to our clients in the telecommunications industry. Based in Davao City, Davao del Sur, this is an excellent opportunity to develop your skills in a dynamic and fast-paced environment.
What you'll be doing
Handling inbound customer calls and emails to address inquiries, troubleshoot issues, and provide solutions
Maintaining accurate records and documentation of all customer interactions
Identifying and escalating complex issues to the appropriate team or department
Providing product and service information to customers and assisting with sales and order processing
Actively seeking opportunities to improve customer satisfaction and resolve complaints effectively
Participating in team meetings and training sessions to continuously enhance your knowledge and skills
What we're looking for
At least HS or SHS Graduate
Previous experience in a customer service or call centre role, preferably in the telecommunications industry
Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
Strong problem-solving and critical thinking abilities to handle a variety of customer inquiries and issues
Familiarity with customer service software and tools, such as CRM systems
Willingness to work in a fast-paced environment and adapt to changing priorities
Commitment to delivering high-quality customer service and maintaining a positive, solutions-oriented attitude
Customer Service
Posted 1 day ago
Job Viewed
Job Description
We're looking for a detail-oriented and motivated individual from the Philippines to join our team as a Customer Support Assistant. You'll be helping our users with questions, guiding them through our platform, and ensuring they have the best possible experience.
Key Responsibilities
- Respond to customer inquiries via chat, email, and support tickets.
- Provide clear and friendly assistance with bookings, payments, and account setup.
- Record customer feedback and share it with the team to improve services.
- Assist with light administrative tasks (data entry, scheduling, basic reporting).
- Work collaboratively with our global team.
Qualifications
- Strong written English communication skills.
- Computer literate (Google Workspace, email, chat platforms).
- Positive, problem-solving attitude with attention to detail.
- Reliable internet connection and a quiet working environment.
- Previous customer service or BPO experience is a plus but not required.
Job Type: Full-time
Pay: Php10, Php21,218.54 per month
Benefits:
- Paid training
- Work from home
Language:
- English (Preferred)
Work Location: Remote
Customer Service
Posted 1 day ago
Job Viewed
Job Description
Job description
- Good communication skills
- Present products and services to clients
- Manage client relationship
- Preparing and implementing quality assurance policies and procedures.
- Performing routine inspections and quality tests.
- Identifying and resolving workflow and production issues.
- Ensuring that standards and safety regulations are observed.
- Addressing and discussing issues and proposed solutions with superiors.
- Documenting quality assurance activities and creating audit reports.
- Making recommendations for improvement.
- Creating training materials and operating manuals.
- User training
Requirements:
- Knowledge in Microsoft Office especially Excel
- Logical Analysis
- Can effectively and efficiently collaborate with the team
- Self-Determined and Open Minded especially during the training period.
- Can prevent mistakes and improve job quality
- Familiar with Data Management System
Job Type: Full-time
Pay: Php15, Php20,000.00 per month
Benefits:
- Paid training
- Work from home
Language:
- English (Preferred)
Work Location: In person
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Customer Service
Posted 1 day ago
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Job Description
Salary: PHP 50,000 per month (inclusive of PHP 3,000 de minimis benefit)
About the RoleA trusted Australian plumbing services business providing fast, reliable, and professional plumbing solutions. We are looking for a proactive and customer-focused Inbound & Outbound Call Specialist to join our remote team.
In this role, you will be the first point of contact for customers, handling incoming service enquiries, scheduling jobs, and following up with outbound calls to ensure smooth service delivery.
Requirements for the role:- Minimum 2 years of experience working in an Australian based call center
- Answer inbound calls from customers, handling plumbing service requests and enquiries.
- Make outbound calls to confirm bookings, follow up on pending jobs, and provide updates to clients.
- Schedule appointments and dispatch jobs efficiently using internal systems.
- Provide excellent customer service, ensuring all interactions are professional and courteous.
- Accurately record details of customer interactions and job updates.
- Work closely with the Australian team to support daily operations.
- Previous experience in a call center, customer service, or inbound/outbound role preferred.
- Strong English communication skills (both verbal and written).
- Ability to handle high call volumes with professionalism and patience.
- Organized, reliable, and detail-oriented.
- Proficiency in using computer systems, scheduling software, or CRM tools.
- Ability to work independently.
- Monthly salary of PHP 50,000 (inclusive of PHP 3,000 de minimis benefit).
- Health care benefits after 3 months of employment.
- 25 PTOs (combination of Vacation/Sick and Emergency Leave)
- Work with a dynamic Australian business with strong growth and reputation.
- Long-term, stable role with opportunities to grow in the company.
- Operating System: Windows 10 Home/Pro at 64-bit - *Genuine
CPU/Laptop:
Minimum: Intel Core i3
- Recommended: Intel Core i5 8th gen and above or similar
- Memory: 8GB or more
- Anti-virus installed in the device
- Internet subscription/speed: At least 20 mbps (DSL/Fiber only)
- LTE connection only accepted as backup
- Headset w/ mic and noise cancellation feature (Recommended: Jabra or Plantronics)
How to Apply
If you are a strong communicator who enjoys helping customers and managing calls with professionalism, we'd love to hear from you.
Customer Service
Posted 1 day ago
Job Viewed
Job Description
ADEL Call Center
is an international company specializing in lead handling and sales support for furniture businesses in the U.S. We help our clients increase conversion rates and reduce costs by up to 70% thanks to our professional operators.
Responsibilities:
- Handle inbound calls, inquiries, and messages (WhatsApp, SMS, Email).
- Make warm and cold calls based on prepared scripts.
- Guide prospects to the key step — scheduling a measurement / meeting with a designer.
- Work in CRM: update lead statuses ("Hot / Cold / Missed").
- Meet KPI goals: response time within 5–15 minutes, number of meetings booked.
Requirements:
- Experience in the
furniture industry
(kitchens, cabinets, closets, built-ins). - Excellent English.
- Strong phone sales and client communication skills.
- Familiarity with CRM systems and ability to learn quickly.
- Responsible, proactive, and results-driven.
What We Offer:
- Remote work from the Philippines.
- Competitive pay:
base salary + bonuses for each booked meeting
. - Stable workload — up to 4 clients per operator in one time zone.
- Career growth opportunities to Team Lead / Supervisor.
- Training and scripts provided.
If you have experience in the furniture niche and know how to turn leads into booked appointments — we'd love to have you on our team
Customer Service
Posted 1 day ago
Job Viewed
Job Description
Ready to shape the future of work?
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn , X , YouTube , and Facebook .
Inviting applications for the role of Process Developer, Customer Care
In this role, agents are expected to
- Deliver outstanding service across phone and digital channels by understanding customer needs and resolving issues effectively.
- Manage and maintain intermediary profiles—external brokers and advisers who connect customers with the bank.
Responsibilities
- Deliver outstanding service across phone and digital channels by understanding customer needs and resolving issues effectively.
- Manage and maintain intermediary profiles—external brokers and advisers who connect customers with the bank.
- Set up and remove system access, update profile and portfolio details, and ensure compliance.
- Serve as a key point of contact, shaping the first impression intermediaries have of the bank.
- Investigate and resolve simple complaints, ensuring a smooth and compliant experience for all stakeholders.
Qualifications we seek in you
Minimum Qualifications / Skills
- Graduate from a recognized university.
- Experience in processing roles and managing multiple systems.
- Strong communication and problem-solving skills.
- Ability to work independently and collaborate with internal and external stakeholders.
- Proficiency in computer systems.
Preferred Qualifications/ Skills
- High attention to detail and ability to follow multi-system processes.
- Strong time management and adaptability.
- Understanding of how processes impact other teams (e.g., data quality, commissions, compliance).
- Ability to self-learn using process documentation and switch efficiently between tasks.
Why join Genpact?
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.