5,899 Customer Relationship Management jobs in the Philippines

We are seeking a proactive
CRM Admin
to manage our customer database, engage with leads, and nurture relationships with potential customers. The ideal candidate will serve as a key touchpoint in our sales funnel, converting prospects into customers through professional communication and systematic follow-up.

Key Responsibilities

Lead Management & Database Administration

• Maintain and update customer information in Excel spreadsheets.
• Track lead progression through the sales pipeline using organized data systems.
• Generate reports on lead conversion rates and customer engagement metrics.
• Ensure data accuracy and completeness across all customer records.
• Apply customer relationship management principles to organize and prioritize contacts.

Customer Outreach & Communication

• Contact qualified leads via phone, email, and other communication channels.
• Conduct initial needs assessments and qualification calls.
• Respond promptly to customer inquiries and provide product information.
• Schedule appointments and demos for the sales team.

Email Marketing & Follow-up

• Create and send professional email campaigns to prospects.
• Develop personalized follow-up sequences based on customer interactions.
• Draft proposals, quotes, and informational materials as needed.
• Maintain a consistent communication cadence with warm prospects.

Administrative Support

• Organize and maintain customer databases using Excel.
• Create reports and presentations for management review using Excel tools.
• Coordinate with sales and marketing teams on campaign strategies.
• Handle customer service requests and resolve basic inquiries.
• Track customer interactions and communication history in spreadsheets.

Required Qualifications

Communication Skills

• Fluent in English with excellent verbal and written communication abilities.
• Professional phone manner and active listening skills.
• Ability to adapt communication style to different customer types.

Technical Proficiency

• Advanced proficiency in Microsoft Excel, including formulas, pivot tables, data analysis, and conditional formatting.
• Experience with data organization, sorting, and filtering.
• Comfortable creating charts and visual reports in Excel.

Core Competencies

• Strong organizational and time management skills.
• Detail-oriented with excellent follow-up abilities.
• Self-motivated with the ability to work independently.
• Customer-focused mindset with problem-solving capabilities.
• Understanding of customer relationship management principles and best practices.

Preferred Qualifications

• Previous experience in sales, customer service, or lead generation.
• Experience creating Excel-based tracking and reporting systems.
• Basic understanding of sales processes and lead qualification.
• Experience with data analysis and manual reporting methods.

Job Type: Full-time

Benefits:

• Flexible schedule
• Flextime

Customer Relationship Management Specialist

Reports to: Marketing Manager

The CRM Specialist is responsible for developing and executing a comprehensive CRM strategy to foster community and engagement. This role focuses on optimizing our CRM platform to drive loyalty, build strong customer relationships, and create personalized experiences. The Specialist is a subject matter expert who leads cross-functional projects and leverages data to provide strategic insights to leadership.

KEY RESPONSIBILITIES

Strategic Planning

Design and implement a holistic CRM strategy centered on community building, customer engagement, and retention.

System Optimization

Act as the primary administrator for the CRM system. Create and manage advanced workflows, automation rules, and customer segmentation to support engagement initiatives.

Performance Analysis

Analyze CRM data to identify customer behavior trends, measure the effectiveness of community programs, and report on key performance indicators (KPIs) to executive management.

Cross-Functional Leadership

Serve as the CRM expert for other departments, providing guidance on how to best use the system for their engagement goals. This includes collaborating with marketing, sales, and customer service teams to ensure a consistent customer journey.

Project Management

Lead the implementation of new CRM features, integrations, and third-party tools that enhance community interaction and customer experience.

Data Governance

Establish and enforce data integrity and security protocols to maintain the quality and privacy of customer information within the CRM.

Mentorship

Provide training and guidance to the CRM Associate and other team members on best practices for using the CRM system.

Qualifications:

● Bachelor's degree in Marketing, IT, or related field.

● 2+ years of experience in CRM management.

● Proficiency in CRM platforms (e.g., Salesforce, HubSpot).

● Strong analytical and project management skills.

● Excellent communication and organizational abilities.

Job Type: Full-time

Job Types: Full-time, Permanent

Pay: From Php20,000.00 per month

Benefits:

• Health insurance
• Paid training

Ability to commute/relocate:

• Makati City: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

This is a full-time on-site role for a Customer Relationship Management (CRM) Manager at Geely Motor Philippines Corporation, located in Makati. The CRM Manager will be responsible for managing and analyzing customer interactions and data throughout the customer lifecycle. Key tasks include developing CRM strategies, and implementing targeted marketing initiatives to foster customer relationships and drive sales. The role involves overseeing CRM projects, coordinating with various teams, ensuring the CRM system's effectiveness, and generating reports to guide decision-making.

Qualifications

• Strong Analytical Skills and experience with data analysis
• Excellent Communication skills and ability to interact with diverse teams
• Experience in Sales and developing targeted marketing campaigns
• Project Management skills and experience managing CRM projects
• Bachelor's degree in Marketing, Business, or a related field
• Strong organizational skills and attention to detail
• Familiarity with CRM software and tools is a plus

About the Role

We're hiring a
Microsoft Dynamics 365 CRM Developer (Senior Analyst)
to join our Taguig team. You'll design, configure, and implement CRM solutions that streamline business processes and strengthen customer relationships.

Key Responsibilities

• Configure and customize Microsoft Dynamics 365 CRM to meet business requirements
• Develop and integrate CRM solutions with other systems and platforms
• Troubleshoot and provide technical support for CRM applications
• Collaborate with stakeholders to define requirements and project scope
• Stay current with CRM technologies and best practices

Must-Have Qualifications

• Bachelor's Degree in IT, Computer Science, or related field
• 3+ years' experience in Microsoft Dynamics 365 CRM
• Hands-on experience with CRM modules (Customer Service, Sales, Field Service, Customer Insights)
• Strong knowledge of CRM customization and configuration
• Familiarity with .Net Development and SQL Server
• Practical experience with Power Platform (Power Automate, Power Apps, etc.)
• Willing to work onsite in Taguig, Manila

Good-to-Have

• Experience integrating CRM solutions with other systems
• Strong problem-solving and troubleshooting skills
• Ability to contribute independently and grow into SME-level responsibilities

Why Join Us

• Work with global clients on industry-leading projects
• Access to continuous training, certifications, and career growth
• Be part of an inclusive, diverse, and innovative workplace
• Grow your expertise in emerging technologies with a trusted global brand

We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

The core values that comprise Universal Music Group are
Authenticity, Boldness, Creativity, Connection, Drive and Insight
. These values are the essence of our people which makes UMG the most renowned company in the music industry.

We are in search of a
CRM Specialist
to join our Marketing Services team based in Manila.

About the Role

As a CRM Specialist, you'll help grow and deepen relationships with audiences (superfans) through data-driven audience strategies, growth, engagement, loyalty and customer lifetime value.

The ability to confidently lead projects and inspire people is essential, coupled with a highly collaborative nature and flexibility to do what it takes to bring campaigns from conception to success. You will need an excellent knowledge of digital channels and proven results in building a social following.

The ideal candidate is a self-starter with strong problem solving and analytical ability and has an experimentation mindset. You should have a deep understanding of CRM lifecycles and best practices and thrive in a fast-paced and dynamic work environment. You would be enthusiastic in performing at the highest standards and pushing creative boundaries.

Your key responsibilities are as follows:

• Responsible for audience growth across all music genres – international and domestic repertoire
• Cultivate strong ties with fandoms, digital communities, and superfans to inform campaign development to drive fan engagement.
• Responsible for audience targeting, campaign management, measurement, and optimization: develop roadmap, define metrics, measure KPIs and derive actionable recommendations
• Use various cross-selling / up-selling marketing strategies to drive conversions through our channels: nurture superfans and grow artist affiliation
• Work closely with regional and local marketing, digital streaming, e-commerce, and data analytics to plan, design and implement audience segments, personalization tactics and campaign activations
• Recommend audience segments and campaign strategy for each market based on data-driven insights from campaign performance, flows, and experiments
• Work with line manager to provide best-in-class practices to share with local opcos
• Becomes the expert user of Universal Music Group's marketing automation tools.
• Provide support and hands-on training for local opcos on relevant tools
• Communicate progress, risks, expectations, timelines, milestones and other key campaign/project metrics to line manager, stakeholders, and team members

Desirable Traits

• 2-3 years of experience in CRM, Audience acquisition role, Email Marketing or digital retention marketing preferably in music/entertainment, tech or lifestyle brands.
• Proven track record in designing, planning, and implementing audience and marketing strategies to drive business goals
• Able to set up and optimize campaigns and automated flows across marketing channels
• Experience using marketing automation tools and platforms to build audience segments, audience journeys and run AB testing tactics
• Experience with analytics tools, e.g., Google Analytics, Facebook Ad Manager, etc.
• Experience with customer database management
• Effective self-starter who excels in a lean and fast-paced organization where continuous innovation is needed
• Excellent analytical, communication and project management skills

Bonus Qualifications

• Experience with hands-on data query via SQL, Python
• Exceptional visualization skills using DOMO, Tableau, or other relevant visualization tools

Interested? Please follow the link to submit your application today

Note: Only shortlisted applicants will be contacted.

About us:

Universal Music Group (UMG) is the world leader in music-based entertainment, with a broad array of businesses engaged in recorded music, music publishing, merchandising and audiovisual content in more than 60 countries.

Featuring the most comprehensive catalog of recordings and songs across every musical genre, UMG identifies and develops artists and produces and distributes the most critically acclaimed and commercially successful music in the world. Committed to artistry, innovation and entrepreneurship, UMG fosters the development of services, platforms and business models in order to broaden artistic and commercial opportunities for our artists and create new experiences for fans.

UMG's catalog is marketed through two distinct divisions, Universal Music Enterprises (in the U.S.) and Universal Strategic Marketing (outside the U.S.). UMG also includes Universal Music Publishing Group, one of the industry's premier music publishing operations worldwide and Bravado, the leading provider of consumer, lifestyle and branding services to recording artists and entertainment brands around the world.

Job Purpose

This position will be responsible for supporting Level 2 (and Level I, and any other level, if needed) and out of scope request attending internal and external clients and securing optimal services are provided. To do so, she/he will monitor SLA performance and will follow up on internal indicators. She/he will create reports and coordinate with lead process review and changes to ensure services are provided as requested. He/she will as well support excellence in customer service.

The CRM Assistant will report to the Global BSD Lead for SSC, working closely with him/her and the BSD team members to achieve group and individual objectives. The CRM Associate will perform functions related to Master Data Management (MDM), Incident Support, Global Expense Management System, Support Chain Center of Excellence support, and any other service that is assigned to the BSD unit, plus any special project requested, regardless of the location of the customers.

Disclaimer: The successful candidate will need to start their shift at 3:00 AM -12:00pm Manila time.

MAJOR RESPONSIBILITIES:

45%Technical CRM Support (Level 11)

Responsible for supporting all of the services with basic level of expertise (either GC/GPO, GEMS, General Customer Support, MDM (including coding, or any new service assigned to the BSD team) -- BSD internal Level 1 support— Responsible for supporting external Level I, and out of scope request attending internal and external clients and securing optimal services are provided.

• Provide basic level support to at all the services or processes.
• Ensure completeness, accuracy and timeliness of transactions processed.
• Performance against defined Key Performance Indicators (Productivity, Effectiveness, Efficiency and Business Output, etc.)
• Creation, maintenance and update of relevant documentation related to the process and tools that support it.

30% General Support of BSD Processes and Services

Support all other BSD services (current or new) with basic (Level 2) and/or CRM Assistant level (Level 1) expertise support. That is all other services that the BSD provides to the customers, besides the process or process where basic level of expertise is performed. E.g. GC/GP, GEMS, General Customer Support, DM (included coding), or any new service assigned to the BSD team.

• Support of general services with basic level or CRM Assistant level of expertise (L1) (either GC/SCCE, GEMS, Incident Support, MDM (including coding), or any new service assigned to the BSD team).
• Support the follow-the-sun model.
• Solve problems via analytical thinking.

10% Operational SLA Compliance, Reporting and Metrics

Comply with the operational SLAs agreed with the customer to achieve process, team and individual performance. Achieving and/or exceeding the KPIs defined via SLA.

Metrics and Indicators - Ensure that customer expectations in regard to performance, meeting defined metrics/benchmarks, standards and processes are followed to provide effective customer service and meet requirements.

• Support internal quality indicators and support overall customer services quality improvement plans.
• Minimize processing error rate.
• Implement and track efficiency metrics.
• Meet the agreed SLA.

10% C-SAT (Customer Satisfaction) and NPS (Net Promoter Score)

Comply with the goal agreed within the SS to achieve, the process, team and individual performance on customer satisfaction and net promoter score.

• Complies with SS Customer Service policy and achievement of C-SAT and NPS.
• Attends Customer Service training sessions and applies the learnings.
• Applies customer service standards and collaborates to achieve or surpass the C-SAT and NPS results.

5% Project Support and AD-hoc Duties

Provide support for out-of-scope services - Project manage and develop solutions and recommendations for out of services like new projects assigned, new processes transitioned that require BSD service, non-recurrent customers' requests, specific data uploads, requested by a third party, and others that may arise and not limited to the examples mentioned here.

• Respond to out-of-scope services request in areas like training and testing to internal and external clients.
• Develop materials and documents required to perform out of scope services.
• Special projects assigned
• Willing to learn and adopt new practices and support new processes and services

Knowledge/Qualifications for the Role:

Required Professional Experience

1. Good relationship building skill set, both internal and with internal customers

2. Experience with ERPs and CRMs or related tools

3. Experience with specific processes relevant to WV Operations and NGOs recommended.

4. Strong presentation abilities and impact while addressing the customers with service information, reports, and other relevant data.

Required Education, training, license, registration, and certification:

1. Bachelor's/College Degree or Technical or University qualification in administration, customer service, industrial engineering, operations, project management, or related field 2 years' experience or equivalent work experience.

2. College degree preferred.

3. Technologically savvy

4. Good analytical thinking

5. Yellow belt certification desired

6. Customer Service techniques and protocols

Travel and/or Work Environment Requirement:

The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Language Requirements:

1.Full command of English language (written and spoken),

1. Desirable: Spanish, French, or Portuguese (written and spoken)

JOB PURPOSE

Responsible for doing campaign management for promotions (Targeted Promotion or Mass Media Promotion). This position focuses on, but not limited to, customer loyalty and rewards program. CRM Specialist should also be able to analyze the needs of the customers and suggest improvements to support the brand.

JOB DUTIES AND RESPONSIBILITIES

• Responsible for the design, implementation and support of the Customer Relationship Management strategy.
• Collaborates with business teams to create a loyalty and rewards program.
• Makes sure that the customer database is correctly segmented in order to target marketing activities appropriately.
• Responsible for the loyalty campaigns, right conceptualization to analysis which includes idea generation, proposal preparation, overseeing the production process, and execution.
• Analyze market reports to determine what kind of marketing trends the business should respond to.

EDUCATION REQUIRED

Graduate of management, business administration, entrepreneurship or equivalent

EXPERIENCE

Minimum 2 year of related experience. Preferably with one (1) year experience in Retail Industry.

KNOWLEDGE

• Knowledge and exposure to loyalty and rewards program
• Understanding the market and suggest suitable promos to support the brand
• Knowledge in all Microsoft Office Applications and not limited to new software applications.
• Knowledge of various social media applications, mobile and desktop platforms; iOS, Android, Windows.

SKILLS

• Good inter-personal skills and ability to build and establish highly satisfied customer relationships.
• Good communication skills including written, oral and listening skills.
• Good customer service skills.
• Ability to see from and effectively communicate the customer perspective.
• Keen to details.

ATTITUDE

• Establish and maintain positive working relationships with others both internally and externally
• Excellent time management skills and the ability to prioritize work
• Flexible and results-driven

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php23, Php32,000.00 per month

Benefits:

• Company events
• Employee discount
• Flexible schedule
• Flextime
• Free parking
• Health insurance
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have relevant knowledge and exposure to customer loyalty and rewards program?

Experience:

• Customer Relationship Management or any relevant: 1 year (Preferred)

Work Location: In person

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn , X , YouTube , and Facebook .

Inviting applications for the role of Process Developer, Customer Service

In this role, you will support customers in English via calls and emails.

Responsibilities

• Receive and respond to customer calls, emails and chats; capture and verify required information

• Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner

• Resolve customer issues and concerns in a professional and efficient manner

• Maintain accurate records of customer interactions and resolutions

• Effectively communicate solutions and recommendations to clients

• Stay up to date with product and service offerings to provide accurate information to customers

• Meet or exceed established performance metrics, such as response time and customer satisfaction

• Meet or exceed quality assurance targets

• Effective Client Account Management to drive client advocacy

Qualifications we seek in you

Minimum Qualifications

• High School or Senior High School Graduate

• customer service experience, preferably in financial services

• Strong written and verbal communication skills

• Strong numeracy and problem-solving skills

• Ability to work in a fast-paced environment and handle a high volume of customer inquiries

• Strong attention to detail and ability to maintain accurate records. - Positive and professional attitude

• Open to flexible schedule, including evenings and weekends

Preferred Qualifications/ Skills

• Communication (written / insights synthesis and reporting in a presentation)

• Decision making / critical thinking.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

ONGOING OVER THE PHONE INTERVIEW

NON VOICE ACCOUNT

• Bridgetowne site

26, ,000 Package

Incentives HMO Paid trainings Night diff

Qualifications :

• at least 6 mos call center experience
• Strong communication skills (Verbal & Written)
• SHS, Undergraduate, Associate, College Graduate
• CAN Work on site & START ASAP

TIPS & GUIDE ARE PROVIDED UNTIL Final Interview

Job Type: Full-time

Pay: Php20, Php28,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid training

Experience:

• Customer service: 1 year (Required)
• Technical support: 1 year (Required)

Language:

• English (Required)

Location:

• Pasig (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person