44 Customer Relationship Management jobs in the Philippines

, Philippines
**Job Family Group:**
Commercial and Retail
**Worker Type:**
Regular
**Posting Start Date:**
August 27, 2025
**Business unit:**
**Experience Level:**
Early Careers
**Job Description:**
This job forms part of the Order to Delivery Journey and provides high quality frontline Customer facing service to support the Retail End to End integrated team (General Public and where applicable Loyalty, Digital). The Customer Operations Specialist Loyalty needs to project a professional company image by providing the best Customer experience through phone interaction, emails, ticketing, live chat and social media engagements with Customers. The Customer Operations Specialist Loyalty delivers effective communications, value-adding interactions and efficient issue resolution.
**Principal Accountabilities:**
**Customer Enquiries**
+ Handle a range of front line Customer enquiries within the agreed processes and ways of working, including:-
+ Feedback and Issues: Take ownership for the resolution of Integrated Retail B2C complaints, feedback and compliments, liaising with other service partners as required
+ Offers and Promotions: Deal with Customer calls and e-mails regarding promotions, third party offers, gift delivery, balance enquiry, Premium membership
+ Logistics: Resolve enquiries within the agreed SLAs, escalating where appropriate and in collaboration with other service providers to ensure Customer outcomes
**Loyalty Management**
+ Manage the Retail Loyalty Customer Experience
+ Handle transaction queries, self-serve queries and general loyalty related enquiries
+ Process Customer loyalty registration and personal data management, channel preference modification
+ Perform compliance checks on fraud and manual data quality control
+ Support the redeeming and transferring of Customer Loyalty points
+ Manage the lost/stolen/forgotten cards process
+ Resolve Loyalty complaints
**Process and Administrative Work**
+ Acquire an in-depth knowledge of and work with internal systems, understanding both their individual use and how they relate to each other
+ Support Data Integrity Management, by embedding right first time accountability and ownership of Customer data quality inputted at system
+ Collaborate with third party logistics companies
+ Liaise with internal interfaces within the agreed processes and ways of working
**Digital and Touchless Support**
+ Support Shell's Customers on digital channels and proactively encourage self-support solutions, ensuring Customers are aware of the information and tools on the website and mobile application
+ Support social media platforms responding to Customers' queries taken through these channels with an appropriate tone and within the limited characters
+ Work with the new digital livechat channels for inbound Customer queries both through the website and the mobile application
+ Given detailed business and process knowledge may be called upon, from time to time, to support testing for IT upgrades or projects requiring operational input
**Job Knowledge, Skills & Experience:**
**Language:**
+ Customer Language Proficiency (at least 1 if multiple language business) - C1
+ English Language Proficiency - B2
**Other Skills & Experience:**
+ Bachelor degree preferred (Business related major) or equivalent experience
+ Previous experience in Customer service or operations
+ Experience in Microsoft Office with experience in using social media platforms including twitter/Facebook
+ Possess a strong Customer service ethic and ability to understand, meet and champion the Customer's needs, while staying within the policies and procedures
+ Able to act as a Shell Brand Ambassador in a 'voice of Shell' role with Live Chat and social media platforms
+ Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities
+ Able to demonstrate resilience and patience, especially when interacting with challenging Customers
+ Able to demonstrate interchangeable communication skills, by communicating effectively in writing, by phone, or by live chat and social media channels professionally, accurately, and quickly
+ Able to demonstrate a continuous improvement mind-set
-
**Company Description**
Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.
Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell's business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.
**An Innovative Place to Work**
There's never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people's lives for more than a hundred years, Shell has become one of the world's leading companies. Join us and you'll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.
**An Inclusive & Progressive Place to Work**
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we're nurturing an inclusive environment - one where you can express your ideas, extend your skills, and reach your potential.
+ We're creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we'll take it from there.
+ We're closing the gender gap - whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
+ We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
**A Rewarding Place to Work**
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
**DISCLAIMER:**
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
You can be a part of the future of energy. Together at Shell, we are transitioning to become a net-zero emissions business while providing the energy that people around the world need today. Working with experienced colleagues , you'll have the opportunity to develop your skills, in an environment where we value honesty, integrity and respect for one another. At Shell, you progress as we tackle the energy challenge together.
#PowerYourProgress
**Visit our careers site ( has a bold goal: to become one of the world's most diverse and inclusive companies, a place where everyone - from our employees to our customers, partners and suppliers - feels valued, respected, and has a strong sense of belonging.
Find out more about DE&I at Shell ( is a global group of energy and petrochemical companies, employing 96,000 people across more than 70 countries.
Whether they work on our platforms and pipelines, or in our offices and research labs, people are key to our success. They collectively determine our culture and we expect them to behave according to our values: honesty, integrity, and respect for people.
Learn more about our purpose and strategy ( **_If you need any assistance or support while applying for a job, please contact us at_** ** ** _"_

**About the Role:**
**Grade Level (for internal use):**
08
**The Team:**
It's a dynamic global team, where the work changes daily.  You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the

Job Title:
Specialist, Customer Success
Job Description
Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.
We are looking for a Specialist, Customer Success to join our team. Today.
The future team member that will love this job will support an existing customer base to cultivate and build relationships, while ensuring customer satisfaction and engagement. You will develop an excellent level of product or service knowledge to support customer questions. Reporting to a sales manager, you will capture the voice of the customer for your assigned clients. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!
**You Have:**
+ 2+ years of experience working in a customer service
+ Prior success in achievement of personal and team sales quota/goals
+ Experience in high-volume calling
+ Experience learning new technology and data
+ Process orientation and ability to follow call scripts
+ Problem solving skills
+ Excellent knowledge of MS Office programs
+ Experience working with Salesforce.com or similar CRM
+ Experience or willingness to work from home
**You Will**
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
**Our Benefits/Perks:**
+ Health Insurance with Dental Coverage for Employees
+ Paid Time off
+ Bereavement Leave
+ Life Insurance
+ Group Personal Accident Program
+ Employee Assistance Program
+ Rewards and recognition programs
+ Wellness Incentive Program
+ Learning and Development Programs
**Virtual First**
Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you have the ability to work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. In addition, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director
Location:
PHL Makati City - Ayala North Exchange
Language Requirements:
English (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

The Customer Success Executive is responsible for customer success planning and associated technical engagements designed to ensure customers are successful in realizing value from Red Hat products and platforms. You will work with select customers to develop success plans and lead discussions with senior customer executives, Enterprise Architects, IT Management and Developers. You will collaborate with a variety of internal and external teams to develop proof of concepts and programs and oversee implementation projects to ensure technical, process and program blockers are removed and customers realize the value of their investment.
**What You Will Do**
+ Understand customers' overall Red Hat portfolio, technical and business priorities, and success measures.
+ Create and execute customer success plans with discrete projects, milestones, and actions to achieve customers' business objectives by tasking technical execution teams.
+ Identify opportunities for increased consumption, track monthly consumption against targets and plan key deployment timelines and milestones.
+ In collaboration with others, apply technical knowledge and customer insights to create a migration and modernization roadmap for applicable workloads and applications.
+ Orchestrate Design and Discovery Sessions to build plans for implementing solutions - governing design in line with customer business goals.
+ Be the Voice of the Customer. Share insights and best practices, and connect with Engineering and Product teams to remove blockers.
+ Target and resolve issues to remove impediments in order to prove the value of implementing Red Hat technologies.
+ Assess the customer's knowledge of Red Hat's products and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners.
**What You Will Bring**
+ 5+ years working in enterprise software from a customer success management, technical consulting, technical project management, technical sales, support or Quality Assurance (QA) perspective.
+ Experience with technical project planning and execution management.
+ Ability to independently deliver consultative type customer facing engagements.
+ Practical knowledge of DevOps and agile concepts, application development and deployment tools.
+ Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification a distinct
+ Experience with Kubernetes based solutions, such as the Red Hat OpenShift Container Platform and the greater Kubernetes ecosystem is considered to be a major plus.
#LI-SH4
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other

**I. PURPOSE**

The Customer Success Specialist for subscription services is responsible for promoting customer loyalty by ensuring that customers successfully achieve desired outcomes through full adoption of provided subscription services. Drives end-to-end adoption cycle by partnering closely with sales accounts teams, delivery teams, partners, and other relevant resources.

**II. DUTIES AND RESPONSIBILITIES**

**CUSTOMER SUCCESS MANAGEMENT**
- Develop trusted advisor-relationships with our customer’s end-users
- Contribute to development of Customer Success Plan and Quarterly Success Reports
- Assist with conducting Quarterly Success Reviews with customer
- Ensure all activities to drive adoption is aligned with and contributes to customer’s desired business outcomes
- Document and measure technical KPIs against business outcomes

**CURRENT OPERATIONAL DISCOVERY**
- Work with CSM for execution of discovery activities for understanding of current state of customer’s operations in terms of people, process, and technology
- Determine how the specific solution to be provided can address current challenges and improve operational efficiency, team effectiveness, and contribute to achieving business outcomes
- Document findings and provide recommendations

**ADOPTION MANAGEMENT**
- Regular measurement of usage data, evaluation of enabled features against use cases, and gathering of stakeholder feedback
- Thorough analysis of usage, support, sentiment, and outcome metrics to identify barriers to adoption

**III. QUALIFICATIONS**
**A. Minimum Education**
- Minimum of 4 years Bachelor’s degree on any IT related courses
**B. Minimum Experience/Training**:

- Minimum of 1 year working experience with IT industry is an advantage
- Solid knowledge of data analysis process, business operations and improvement planning
**C. Competency**:

- Excellent in communication and presentation skills
- High level of integrity
- Highly customer focused
- Very data-driven
- Excellent problem-solving and analytical skills
- Ability to educate technical and non-technical audience about technology
- Highly organized and highly procedural and methodical
- Work comfortably with business senior leadership
- Strong negotiation skills

**IV. WORKING CONDITIONS**:

- Willing to work in a highly collaborative environment.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Health insurance
- Life insurance
- Opportunities for promotion

Schedule:

- Day shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Makati City: Reliably commute or planning to relocate before starting work (required)

We are on the look-out for **Customer Success Specialist.**

**Qualification**:

- 8 years to 9 years experience as Customer Success Specialist or equivalent role as Onboarding Specialist, B2B Sales.
- Exposed in IT Industry, preferably in SAAS Product (B2B Sales)
- Experience in Product implementation. Customer Relations, Onboarding Clients and Customer Success Management.
- Strong people skills, with a natural and collaborative presentation style.
- Excellent communication skills.

**Job description**:
You are a passionate Customer Success Specialist that ensures our clients receive the very best experience on every level. With a portfolio of cutting-edge start-up clients, you drive and refine our Small customer management framework in collaboration with others in the team. As a team member, you bring your experience and expertise to fore, driving improvement in how we work and how we deliver products to our clients.

You work with clients to ensure we gain a clear understanding of their requirements, build a framework to gather the right information and create a smooth onboarding experience and transition as customers join our platform. Reporting to the Customer Care Lead, you help define, refine and deliver the onboarding process from signature through to implementation and back to business as usual. Once the customer is live you act as a point of escalation for Tech Ops team and engage with the customer to provide insights and product information. Your impact on the team's success is immense.

**We offer**:

- Competitive salary (Earn up to 80K and still negotiable)
- Dayshift schedule
- Temporary/permanent work from home - depending on your preference
- Equipment is provided
- Perks and benefits: HMO day 1 with dependents, Paid leaves, Yearly appraisal and others.

**Salary**: Php70,000.00 - Php100,000.00 per month

**Benefits**:

- Paid training
- Pay raise

Schedule:

- 8 hour shift
- Early shift

Supplemental Pay:

- 13th month salary
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 8 years (preferred)
- B2B sales: 8 years (preferred)

This is a remote position.

Company Overview At Insight Therapy Solutions, we’re on a mission to make quality mental healthcare accessible to everyone. As a rapidly growing telehealth provider, we connect people with life-changing therapy and support. Now, we’re looking for compassionate and driven Customer Success Representatives who want to grow their career and develop sales skills along the way.

Why Join Us?

100% remote – work from home Career growth – we’ll train you in healthcare sales skills Be part of meaningful work – helping people connect with mental health care Supportive, inclusive team environment The Role As a Customer Success Representative, you’ll be the first point of contact for clients seeking therapy. Your job is to: Answer inbound calls and emails, providing helpful, caring, and professional support Reach out to clients on our waitlist and guide them toward scheduling therapy sessions Collect basic information (demographics, insurance, referral details) to match clients with the right provider Accurately record client details in our systems (EHR, CRM, scheduling tools) Build trust and rapport with clients through empathy and clear communication Receive hands-on training to introduce and promote our services to individuals, clinics, and companies Requirements What We’re Looking For Strong English communication skills (spoken and written) 1–2 years’ experience in customer service, call center, or BPO work A friendly, patient, and professional approach with clients—even when they are in distress Tech-savvy and comfortable learning new tools (Google Workspace, CRM/EHR systems, etc.) Reliable, self-motivated, and able to work independently in a remote setting Sales experience is not required—we’ll train you! Benefits Perks & Benefits Annual paid time off Paid US holidays Paid birthday off Monthly health stipend Performance-based bonus opportunities

A customer success manager is responsible for developing customer relationships that promote retention and loyalty. Building and maintaining strong relationships with the customers and its employees implementing and supporting customer solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Build Strong Customer Relationships:

Cultivate enduring relationships with customers through regular communication and personalized interactions.

Resolve issues promptly by offering tailored solutions aligned with individual customer needs.

Conduct Regular Customer Success Reporting:

Perform monthly and annual customer success reviews to proactively address issues and ensure alignment with customer objectives.

Risk Management and Retention Strategies:

Evaluate risk factors for each customer and implement preemptive measures to prevent dissatisfaction or attrition, optimizing customer and employee retention throughout the lifecycle.

Identify and Prioritize Service Enhancements:

Identify and prioritize service updates based on customer feedback, market trends, and competitive analysis.

Communicate findings and recommendations to key stakeholders within the organization.

Serve as the liaison between customers and internal departments (e.g., Human Resources & Recruitment, Facilities, Finance) to relay customer feedback and insights effectively.

Customer Onboarding Leadership:

Assist and coordinate the customer onboarding process to ensure seamless transitions and positive initial experiences.

Proactive Management of Customer Success Activities:

Manage and coordinate all customer success initiatives and activities to ensure consistent delivery of exceptional service and drive ongoing enhancements to the customer experience through feedback-driven improvements and best practices.

Business Development and Expansion:

Identify and capitalize on new business opportunities within existing customer accounts.

Collaborate with HR to identify potential customer expansion opportunities through employee referrals or workforce planning initiatives.

Employee Engagement and Relations:

Promote employee engagement by fostering a customer-centric culture within the organization.

Collaborate with Human Resources to align customer success strategies with employee engagement and talent management initiatives, ensuring that employee engagement programs support and enhance customer success goals and objectives.

Facilitate employee relations by addressing any internal challenges or concerns that may impact customer satisfaction or retention.

RequirementsKnowledge of customer service practicesTechnical aptitude and ability to learn software programs quicklyExperience with CRM (Customer Relationship Management)Excellent verbal and written communication skillsStrong interpersonal skillsAbility to build rapport within the organization and customers.BenefitsHMO on day 1 (With add dependents upon regularization)