63 Customer Relationship Management jobs in the Philippines

**About the Role:**
**Grade Level (for internal use):**
08
**The Team:**
It's a dynamic global team, where the work changes daily. ?You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. ?This team will develop and execute data driven processes to deliver world class customer experience. ?Your role may focus on migration, onboarding or global strategic accounts.
**The Impact:** ?
Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. ?Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. ?These efforts are a key factor in revenue retention and growth.
**What's in it for you:**
We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting your focus within the team towards a more product-focused role. ?You will also develop skills which will prepare you for relationship management, sales or product specialist roles. ?
**Responsibilities:**
+ Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s)
+ Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth
+ Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Sales Force
+ Educate and spread awareness within the client-base about our capabilities to increase usage, leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users
+ Provide platform, product functionality and new release training (on-site or virtually) specific to a user job function, liaise with product management team to master new product enhancements and relay client feedback on an ongoing basis
+ In partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities
+ Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers
+ Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs?
+ Ensure enhancement requests from clients are routed to product stakeholders
+ Leverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems
**What We're Looking For:?**
+ Positive, proactive attitude and ability to work well in teams
+ Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner
+ Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction
+ Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment
+ Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations
**Basic Qualifications:**
+ Bachelor's degree required (Finance, Economics or related field preferred)
+ Strong MS office (Word, Excel, PowerPoint) skills are required
+ 1-3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred
+ Any knowledge ofCRM systems (such as Salesforce.com, SalesLoft) or research platforms would be advantageous
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)
**Job ID:** 317004
**Posted On:** 2025-07-04
**Location:** Manila, Philippines

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create lifechanging innovations that impact billions of lives around the world. You can help us to achieve our mission.
Are you ready to transform with your future team the way technology is used in the largest customers? Do you thrive by leading teams of seasoned professionals working with cutting edge technologies? Would you love to partner with other Segment Leaders to accelerate the transformation towards AI and data-driven organizations, built on a secure foundation?
**Responsibilities**
Customer Success CTO (Chief Technology Architect Role)
**Customer Centricity**
+ Anticipates industry trends (customer industry verticals, information technology (IT) industry) and gathers customer/partner technical insights to position the organization to deliver architectures that account for changing landscapes and key priorities. Leverages insights to influence long-term technology strategy and influences others to focus and adapt architectural models, plans, and solutions to align with key insights and drive consultative solution selling. Acts as the voice of the customer (VOC)/partner by championing feedback around technical capabilities, blockers, and insights and drives the resolution of existing items. Represents the customer/partner to internal teams (e.g., Engineering) and mentors peers on best practices around internal resource usage. Contributes to Microsoft-centric operations and cadences to align with customer/partner feedback. Uses broad patterns of feedback to develop strategic and actionable insights and presents a compelling business case to program managers that influence product roadmaps and decision making. Drives customer/partner advocacy and sharing success stories with the wider internal team.
+ Is the Chief Technical Office (CTO)-level leader who drives technical leadership and executive engagement. Develops and expands existing impactful relationships with customer and partner architects, C-level technical decision makers (TDMs), and business stakeholders for large and high-impact customers/partners (to the extent that the customer/partner will call for consultation without being prompted). Provides direction to TDMs and builds the bridge between TDMs and business decision makers (BDMs). Uncovers, aggregates, and synthesizes data about customer/partner business, complex technical requirements and issues (e.g., involving great length or tenacity to resolve), and various technical strategies being proposed. Addresses requirements/issues/strategies with win-win technical architecture(s), and demonstrates and proves the capability and value of those solutions through design collaboration sessions with the customer/partner. Contributes to and understands how works aligns with customer/partner success plan and proactively anticipates and delivers customer outcomes by developing strategic partnerships with internal teams. Supports customer/partner skilling and addressing identified capability gaps (e.g., skills, capacities) by leading discussions on technical delivery with other internal and external stakeholders as a technical domain expert to influence customer/partner readiness and adoption of technical best practices (e.g., architecture, well-architectured principles, advanced technical skills and roles across multiple areas). May assess and transfer knowledge to close customer/partner capability gaps, strategically collaborating with and through peers as appropriate (e.g., developing targeted action plans). May identify and endorse most qualified partners to meet complex customer project needs.
+ Acts as a role model to identify trends and proactively propose solutions that drive transformative delivery across customers/partners. Models a seamless and connected customer experience. Proactively shares these best practices so others can leverage and scale. Leads definition of customer/partner conditions of success. Anticipates customer/partner unmet needs and dissatisfaction and creates strategies to improve experience, value realization, and acceleration of customer transformation.
+ Actively listens, creates, and sustains constructive tension and trust with customers/partners by respectfully challenging their decisions and/or areas where they might do more. Builds on their network and industry experience to connect customers/partners with ideas, people, and resources to support their success.
**Business Impact**
+ Drives their team to operate and optimize complex and high-impact situations for customers/partners in collaboration with internal stakeholders (e.g., Customer Services and Support, Customer Success Account Management, other Account Team members, Product Groups). Anticipates and manages business and technical risks, and outlines methodology and governance principles and practices for the broader organization that allows others to minimize risks. Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions. Leverages standard tools and may assess or help to develop novel tools to ensure accurate opportunity and milestone execution and pipeline hygiene.
+ Integrates insights across complex customers/partners to resolve blockers and proactively create workaround strategies to circumvent complex or escalated technical blockers and unmet customer needs through regular reviews and check-ins to drive customer acceleration. Develops processes to support anticipation and routing of non-technical issues for efficient removal by the appropriate party. Applies business, technical, industry, and enterprise knowledge across multiple, large architecture or support projects to meet strategic and tactical business and information technology (IT) requirements and resolve identified organizational constraints. Drives efforts to shape and enhance customers' requirements.
+ Proactively uses expert knowledge of the offerings, practices, products, services, solutions, and value propositions of Microsoft and its competitors in customer/partner conversations and to influence the shape of new repeatable solutions to scale across multiple customers/partners and markets while demonstrating the business case and presenting alternative scenarios. Acts as an industry expert and optimizes to drive customer/partner usage across domains, technology areas, and business areas. Drives increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security. Creates opportunities and drives complex engagements (e.g., regional, worldwide initiatives, cross-cloud) to expand or accelerate cloud consumption and leads these customer/partner conversations. Leads architecture design, resiliency reviews, and technical optimization across multiple customers/partners' entire application portfolios, resulting in production deployment application and increased customer/partner usage and consumption. Ensures that the customer/partner's applications have as few points of failure as possible. Influences partners to grow or scale the business with strategic/high-potential opportunities. Provides subject matter expertise and insight to drive technical solution clarity, design, development, and deployment (including with and through partner technical stakeholders) and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.
+ Leads the adoption of Microsoft technologies based on insight to all major customer/partner projects and analysis/differentiation of Microsoft and competitor products in complex and high-risk scenarios to influence the industry-wide direction for specific architecture(s) or offering(s).
**Technical Leadership**
+ Engages as a technical advisor and business advocate toward the improvement of the solution area. Provides thought leadership by sharing deep insight and driving critical decisions that impact Microsoft and the industry. Leverages market insights to partner with leadership in defining global vision by identifying relevant areas in which to drive internal development. Influences community to drive technical readiness. Acts as a mentor to less experienced colleagues by educating them on technical and non-technical concepts and sharing best practices.
+ Leads the direction that internal virtual team members and stakeholders take with customers/partners by sharing ideas, insights, and strategic, technical input across boundaries, and actively pursues opportunities that grow impact and capabilities of the broader organization. Presents at internal events (e.g., Ready, Build, Ignite). Initiates and drives external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons). Serves as an industry-leading expert and drives recognition for Microsoft solutions through presentations and engagements with external audiences, publishing white papers around key technical topics, and driving programmatic execution and scale motions.
+ Anticipates and addresses organization- and industry-wide gaps, patterns, and needs, and drives changes and improvements to existing intellectual property (IP), technologies, and/or processes to scale across global customer/partner businesses and markets. Drives consumption acceleration, as well as IP reuse and best practice sharing, through others. Leads the development and modifications to the company stock of structured frameworks and methodologies. Proactively identifies gaps through delivery, communicates those gaps to others (e.g., Leadership, managed intellectual property (MIP), Design, and Governance), and leverages business experience to prioritize efforts. Drives strategy for new IP and partners with MIP, Design, and Governance to improve IP.
**Qualifications**
**Qualifications**
Required/Minimum Qualifications
+ Bachelor's Degree in Business Management, Engineering, or related field AND 14+ years experience in technology leadership, consulting/professional services, product strategy, business leadership, sales, or directly within Customer Success
+ OR Master's Degree in Business Management, Engineering, or related field AND 12+ years experience in technology leadership, consulting/ professional services, product strategy, business leadership, sales, or directly within Customer Success
+ OR equivalent experience.
+ 8+ years engineering and/or technology experience (e.g., technology field, Services, Consultant, Specialist Team Unit, Technical Sales, system integrators, developer, project manager, sales).
+ 5+ years people management experience.
Additional or Preferred Qualifications
+ Bachelor's Degree in Business Management, Engineering, or related field AND 16+ years experience in technology leadership, consulting/ professional services, product strategy, business leadership, sales, or directly within Customer Success
+ OR Master's Degree in Business Management, Engineering, or related field AND 14+ years experience in technology leadership, consulting/ professional services, product strategy, business leadership, sales, or directly within Customer Success
+ OR equivalent experience.
+ 7+ years people management experience.
+ 4+ years experience in professional services, customer success, sales, and/or customer service.
+ 4+ years experience in complex project management and/or customer account management (e.g., leading/orchestrating virtual teams).
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor?y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**Key Responsibilities:**
+ On boarding of New Customers:
+ Customer Accreditation Process - Supports in processing and satisfying customer requirement to get the organization accredited as a local vendor / partner to enable sales to eligibly transact with prospective customers.
+ CSMs help new customers get them started by assisting them on all documentation requirements to comply with our internal processes to support after sales service.
+ Relationship management:
+ CSMs build strong relationships as the primary point of contact to address customer concerns and serve as a trusted advisor, understanding their needs and goals, and proactively addressing any issues or concerns they may have.
+ Conduct compliance assessments, identify risks and perform root cause analysis and lead action in directing internal and external teams in issue resolution/corrective actions
+ Responsible for researching escalated service and billing issues to ensure all appropriate actions by other parties are being taken to resolve issue.
+ Customer success planning: CSMs works in tandem to support all regional and local marketing initiatives to ensure that all leads generated through marketing activities are track, responded and qualified prior to handover to the right sellers for sales advancement.
+ Upselling and cross-selling: CSMs identify opportunities to upsell and cross-sell additional products or services to existing customers via coordination with marketing during lead generation.
+ Customer feedback and advocacy: CSMs gather customer feedback and insights to improve product or service offerings and help customers become advocates for the company by sharing their positive experiences with others.
+ Metrics and reporting: CSMs track and report on key metrics particularly on lead generations, webinars, web inquiries and or customer phone in to measure the success of the customer success program.
+ Collaboration with internal teams: CSMs work closely with sales, marketing, customer care and support teams to ensure a seamless customer experience and drive customer success.
+ Support Bid Process: Prepares bid documents by ensuring completeness of eligibility and technical responses in coordination with the commercial seller. Procure bid docs and necessary insurance coverage required to participate in the bid process.
+ Contract Renewals and Negotiations: Responsible for the contract renewal initiatives to ensure business continuance with existing customers.
+ The Customer Success Manager (CSM) partners with the BDE and the customer on renewals and work through any RFP process by identifying gaps in current contract in place and understanding customer needs in order to successfully renew the contract.
+ Negotiate pricing and SLA as appropriate to drive customer retention strategy, perform customer needs and service analysis, make recommendations on appropriate pricing structure and contract requirements, communicate pricing programs, and contribute to RFP responses - responsible to identify through relationships and reporting accounts that are at risk to terminate and drive strategy to retain those accounts.
+ Responsible for final account profitability through leading negotiation process and ensuring an acceptable on time outcome from a pricing, profitability, liability, operational, and SLA perspective for accounts. Responsible for identifying areas of opportunity, securing resources and driving sales process to assist in scoping and pricing for special projects within assigned accounts.
+ Customer Site Tour Coordination:
+ Execute customer ad-hoc requests such as reports, audits, and tours working with the appropriate internal teams (i.e. RM/DM/SS Field Operations, Sales Support, Customer Care) to ensure that customer and/or prospect requirements are resolved in accordance with service level agreements, performance metrics and/or expectations
**Qualifications:**
+ 2-4 years sales or customer service experience, with exposure to mid to large sized accounts, and a proven record of consistent accomplishment.
+ Highly motivated and organized person, work well with people from both ends (internal and external) performing voice, remote on-line meetings and/or customer facing activities.
+ Proven history of establishing and developing strong partnerships with prospects and customers.
+ Experience as a lead for accounts, managing relationships with all levels in an organization.
+ Experience working across all levels of a highly matrixed global organization.
+ Understands Basic Contracts Terms and Conditions (T&C's), Service Level Agreements (SLA's), & P&L
+ Proficient with Excel, Word and other related Systems
Category: Sales
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0090205

Job Title:
Specialist, Customer Success
Job Description
Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.
We are looking for a Specialist, Customer Success to join our team. Today.
The future team member that will love this job will support an existing customer base to cultivate and build relationships, while ensuring customer satisfaction and engagement. You will develop an excellent level of product or service knowledge to support customer questions. Reporting to a sales manager, you will capture the voice of the customer for your assigned clients. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!
**You Have:**
+ 2+ years of experience working in a customer service
+ Prior success in achievement of personal and team sales quota/goals
+ Experience in high-volume calling
+ Experience learning new technology and data
+ Process orientation and ability to follow call scripts
+ Problem solving skills
+ Excellent knowledge of MS Office programs
+ Experience working with Salesforce.com or similar CRM
+ Experience or willingness to work from home
**You Will**
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
**Our Benefits/Perks:**
+ Health Insurance with Dental Coverage for Employees
+ Paid Time off
+ Bereavement Leave
+ Life Insurance
+ Group Personal Accident Program
+ Employee Assistance Program
+ Rewards and recognition programs
+ Wellness Incentive Program
+ Learning and Development Programs
**Virtual First**
Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you have the ability to work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. In addition, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director
Location:
PHL Makati City - Ayala North Exchange
Language Requirements:
English (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Position Summary**:
A customer success associate interacts with the company’s customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints.

**Responsibilities**:

- Answering calls and inquiries
- Resolving service problems
- Suggesting information about other products
- Assisting branches to their concern
- Monitoring and assisting information on online/ assisted booking
- Documenting the branches who avails COC
- Creating and documenting report for the day

Qualifications:

- A graduate of any 4 year course
- Good communication skills
- Proficiency with MS Office
- Ability to work well in a team environment
- Strong sense of professionalism required

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: Php13,000.00 - Php14,000.00 per month

**Benefits**:

- Company events
- Health insurance
- Life insurance
- Work from home

Schedule:

- 8 hour shift
- Overtime

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- San Juan: Reliably commute or planning to relocate before starting work (required)

**The Role**:
**Job Purpose**:
**Principal Accountabilities**:
**Customer Enquiries**
- Handle a range of frontline Customer enquiries within the agreed processes and ways of working, including:

- Feedback and Issues: Take ownership for the resolution of Integrated Retail B2C complaints, feedback and compliments, liaising with other service partners as required
- Logistics: Resolve enquiries within the agreed SLAs, escalating where appropriate and in collaboration with other service providers to ensure Customer outcomes

**Loyalty Management**
- Manage the Retail Loyalty Customer Experience
- Handle transaction queries, self-serve queries and general loyalty related enquiries
- Process Customer loyalty registration and personal data management, channel preference modification
- Perform compliance checks on fraud and manual data quality control
- Support the redeeming and transferring of Customer Loyalty points
- Manage the lost/stolen/forgotten cards process
- Resolve Loyalty complaints

**Process and Administrative Work**
- Acquire an in-depth knowledge of and work with internal systems, understanding both their individual use and how they relate to each other
- Support Data Integrity Management, by embedding right first-time accountability and ownership of Customer data quality inputted at system
- Collaborate with third party logistics companies
- Liaise with internal interfaces within the agreed processes and ways of working

**Digital and Touchless Support**
- Support social media platforms responding to Customers’ queries taken through these channels with an appropriate tone and within the limited characters
- Given detailed business and process knowledge may be called upon, from time to time, to support testing for IT upgrades or projects requiring operational input
**Disclaimer

Translation Cloud (an New York City, NY, USA based company) is looking for an engaging, enthusiastic, and dedicated Customer Success Manager. This role is fully remote in the Philippines and will require working remotely with other team members.

**About the Product & Company**

Translation Cloud is the fastest-growing Language Service Provider (LSP) in the industry, with over one million users worldwide. Our products are used by many global 2000 and Fortune 500 companies and world-leading public sector organizations. We are currently expanding our team as we grow and improve Translation Cloud.

**Responsibilities**
- Onboard every new customers/partner and manage multiple customer/partner accounts including the existing ones that may get assigned to you.
- Regularly manage renewals related to the customer/partner accounts that you handle.
- Maintain regular customer engagement with a focus on customer satisfaction, loyalty and retention.
- Proactively spot and correct any issues that could affect customer satisfaction, loyalty and retention.
- Empathize with every aspect of the customer experience, putting customers’ needs first while building long-term relationship.
- Proactively engage and escalate as needed to ensure customer needs and issues are addressed.
- Collaborate cross departmentally within Translation Cloud to communicate customer feedback related to products & services.
- Offer short demos or trainings to help drive product adoption.
- Help drive customer reviews, Net Promoter Score (NPS), customer references, customer referrals, case studies and other KYC (Know Your Customer) campaigns.

**Qualification**
- Engaging with customers, team members and the rest of the company.
- Methodical - have/follow a cadence/process; able to evaluate cadence/process periodically for effectiveness, tweak and repeat.
- Deliberate - have a clear objective for an action; able to communicate simply and clearly; have a clear target/goals.
- Relevant work experience (at least 2 years) in a customer success manager role.
- Strong analytical and problem-solving skills.
- Ability to work self-sufficiently with limited direction in a fast-paced environment.
- Ability to adapt to changes in roles and responsibilities.
- Strong communication and interpersonal skills. Proven experience building strong internal and external relationships.
- Ability and courage to deliver difficult messages to customers backed with data, experience, and a solution-oriented perspective.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Fluent written and spoken English is mandatory
- Previous experience working with Content Collaboration Platform or SaaS products is a plus.

**We Offer**
- A globally distributed team of passionate people committed to personal growth and development of our products
- Dedicated time for training and education opportunities
- A mentorship model wherein your mentor and team support your development
- A competitive salary with an annual bonus
- Full-time, fully remote work

**Salary**: From Php175.00 per hour

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

**Language**:

- English (required)

About The Codebox

The Codebox is an Israeli-founded outsourcing company based in the Philippines. We specialize in building strong, long-term remote teams for global tech companies – with a focus on quality, professionalism, and a people-first approach. Whether you're a developer, designer, account manager, or support expert – at The Codebox, you’ll be part of a supportive, international environment that values your skills and invests in your growth.

We are currently hiring an Account Manager to join the team of a fast-growing SaaS company leveraging AI to transform customer interactions.

What You’ll Do

As an Account Manager, you’ll be the key link between the client and their customers – ensuring satisfaction, retention, and continuous value. You will:

Serve as the primary point of contact for client inquiries and support

Understand client goals and help them get the most out of the platform’s features

Manage the renewal process and identify upsell opportunities

Monitor client satisfaction and proactively resolve issues

Collaborate with internal teams (product, sales, support) to ensure smooth delivery

Lead regular performance reviews and feedback sessions

Develop strategies to increase retention and loyalty

Handle escalations and ensure prompt resolution

Offer recommendations and insights for better platform utilization

Requirements

What We’re Looking For

Proven experience in Account Management or Customer Success (preferably SaaS/tech)

Startup background is a plus

Strong interpersonal and communication skills

Analytical mindset with the ability to assess customer interactions

Proactive problem-solving skills

Experience using CRM and customer success platforms

Fluent English (bilingual level) – required

Benefits

What We Offer

Work with an innovative AI platform in a high-growth environment

Dynamic, collaborative remote team

Flexible hours and long-term opportunity

Competitive salary and benefits

Exposure to product, leadership, and cross-functional collaboration