743 Support Specialist jobs in the Philippines
Msp Level 2 Help Desk Support Specialist Permanent
Manila, Metropolitan Manila
Tahche Outsourcing Services, Inc.
Posted today
Job Viewed
Job Description
Tahche Outsourcing Services Inc’ partner is an IT Managed Service Provider located in New York, looking for an IT HELP DESK SPECIALIST to join our team. The company focus on both traditional on-premises infrastructure as well cloud technologies. We have over 300 clients and placed #2422 on the Inc. 5000 representing the fastest growing companies in America. We also have won the Smart CEO Future 50 Award representing the 50 fastest growing companies in New York.
- Acts as first point of contact when a user is facing hardware, software or system issues
- Monitor and respond quickly to incoming requests relate to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
- Maintain user PCs, including upgrades and configuration as needed.
- Assist with onboarding of new users.
- Keep inventory of all equipment, software, and license users.
- Install, configure, and upgrade PC software.
Core Technologies:
- Experience with Continuum RMM and ConnectWise Manage is a huge plus
- Windows Server 2016/2019, Active Directory, Group Policy Management Console and other Server administrator
- Hyper-V Administration
- Cisco/Meraki Firewalls, Switches, and Access Points
- Sonicwall firewalls
- Cloud technologies including Google G Suite, Microsoft 365, Hosted Exchange and Amazon Web Services (EC2/S3)
- DNS/DHCP/VLANs
- Backup Methods and Products including Datto and Datto SAAS
- Disaster Recovery Planning and Simulation
- End-user support, customer service
**Job Types**: Full-time, Permanent
**Salary**: Php50,000.00 - Php65,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Pay raise
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Acts as first point of contact when a user is facing hardware, software or system issues
- Monitor and respond quickly to incoming requests relate to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
- Maintain user PCs, including upgrades and configuration as needed.
- Assist with onboarding of new users.
- Keep inventory of all equipment, software, and license users.
- Install, configure, and upgrade PC software.
Core Technologies:
- Experience with Continuum RMM and ConnectWise Manage is a huge plus
- Windows Server 2016/2019, Active Directory, Group Policy Management Console and other Server administrator
- Hyper-V Administration
- Cisco/Meraki Firewalls, Switches, and Access Points
- Sonicwall firewalls
- Cloud technologies including Google G Suite, Microsoft 365, Hosted Exchange and Amazon Web Services (EC2/S3)
- DNS/DHCP/VLANs
- Backup Methods and Products including Datto and Datto SAAS
- Disaster Recovery Planning and Simulation
- End-user support, customer service
**Job Types**: Full-time, Permanent
**Salary**: Php50,000.00 - Php65,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Pay raise
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
Supplemental pay types:
- 13th month salary
- Overtime pay
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
Cagayan de Oro, Misamis Oriental
TORCH Solutions
Posted 24 days ago
Job Viewed
Job Description
We are seeking for a customer service representative position located in Cagayan de Oro. As a customer service representative, you will be responsible for providing excellent support and assistance to our clients' customers through various communication channels. This is an exciting opportunity to join a leading global provider of customer experience solutions and work in a dynamic and stimulating call center environment.
br>What you'll be doing
- Handling inbound and outbound customer calls, emails, and chats to provide top-notch customer service
- Resolving customer inquiries, issues, and complaints in a friendly, efficient, and professional manner
- Documenting customer interactions and maintaining accurate records
- Identifying opportunities to improve the customer experience and providing feedback to management
What we're looking for
- (at least HS Grad (old curriculum) / SHS Grad
- Excellent Communication skills
br>What you'll be doing
- Handling inbound and outbound customer calls, emails, and chats to provide top-notch customer service
- Resolving customer inquiries, issues, and complaints in a friendly, efficient, and professional manner
- Documenting customer interactions and maintaining accurate records
- Identifying opportunities to improve the customer experience and providing feedback to management
What we're looking for
- (at least HS Grad (old curriculum) / SHS Grad
- Excellent Communication skills
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
Iloilo, Iloilo
RELX INC
Posted 5 days ago
Job Viewed
Job Description
Key Responsibilities
+ Validate and verify data via phone, spreadsheets, or web platforms.
+ Research and resolve customer inquiries through email, inbound/outbound calls, and callbacks, ensuring timely and accurate responses.
+ Document all customer interactions, including inquiries, complaints, and resolutions, for reporting and quality assurance.
+ Provide clear and accurate information about products and services, identifying upselling opportunities where appropriate.
+ Escalate complex issues to the Supervisor when necessary and contribute to identifying broader trends or recurring issues.
+ Ensure compliance with corporate policies on data security, authentication, and record retention.
+ Navigate and utilize multiple internal systems and tools for research and documentation.
+ Support continuous improvement by recommending enhancements to processes and customer support strategies.
Qualifications:
+ Bachelor's degree holder or at least completed 2 years in college with no back subjects.
+ Minimum of 1 year experience in a BPO or Shared Services environment.
+ Background in healthcare or healthcare auditing is a plus.
+ Proficient in Microsoft Office Suite, Adobe Acrobat, and CRM tools (e.g., Siebel).
+ Strong English communication skills, both written and verbal.
+ High attention to detail and ability to perform repetitive tasks with accuracy.
+ Demonstrated ability to work under pressure and adapt to shifting priorities and workloads.
+ Must be flexible to attend onsite training and work varying shifts as needed.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a month
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
+ Validate and verify data via phone, spreadsheets, or web platforms.
+ Research and resolve customer inquiries through email, inbound/outbound calls, and callbacks, ensuring timely and accurate responses.
+ Document all customer interactions, including inquiries, complaints, and resolutions, for reporting and quality assurance.
+ Provide clear and accurate information about products and services, identifying upselling opportunities where appropriate.
+ Escalate complex issues to the Supervisor when necessary and contribute to identifying broader trends or recurring issues.
+ Ensure compliance with corporate policies on data security, authentication, and record retention.
+ Navigate and utilize multiple internal systems and tools for research and documentation.
+ Support continuous improvement by recommending enhancements to processes and customer support strategies.
Qualifications:
+ Bachelor's degree holder or at least completed 2 years in college with no back subjects.
+ Minimum of 1 year experience in a BPO or Shared Services environment.
+ Background in healthcare or healthcare auditing is a plus.
+ Proficient in Microsoft Office Suite, Adobe Acrobat, and CRM tools (e.g., Siebel).
+ Strong English communication skills, both written and verbal.
+ High attention to detail and ability to perform repetitive tasks with accuracy.
+ Demonstrated ability to work under pressure and adapt to shifting priorities and workloads.
+ Must be flexible to attend onsite training and work varying shifts as needed.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a month
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
Manila, Metropolitan Manila
Refocus
Posted today
Job Viewed
Job Description
Hey, there! We’re Refocus. A family of determined enthusiasts who are inspired by the idea to build the new era of education. To do it, we’ve invited the strongest mentors from all over the world. We’ve produced mind changing courses which give skills needed to earn. Our huge goal is to educate 1 000 000 students in five years. With your help we’ll make education accessible and modern faster. On this way, you will:
get strong experience in the in-demand digital sphere (EdTech);
have growth perspectives;
get the salary which may grow;
upgrade your skills working with strong experts from the sphere.
Your future responsibilities
Perform detailed research into problems at all stages of the student's learning process and providing answers and solutions to students' questions/concerns
Ensure that necessary student information are saved into the database, including a student's contact information, special instructions, issues and/or complaints through a tracker accessible by the team
Create weekly/monthly report identifying existing issues faced by customer service thereby quantifying the problems that need fixing
Ensure healthy coordination with community managers, mentors, and sales to address needs sent by the students through tickets and customer service mailbox
Promote customer satisfaction by taking consistent and positive proactive/reactive steps to attend to student’s specific needs
Establish and maintain a highly professional and courteous client interaction environment
What we offer
competitive salary (35 000-40 000 PHP);
free access to all Refocus educational programs;
100% work from home;
Career growth and internal promotion opportunities via a fast-paced development plan;
Official employment with government mandated benefits.
you love communications with people;
you enjoy helping people and provide best service to them;
you have 3+ year of experience of working as community/customer success/customer support specialist;
you know how to measure your work in terms of metrics;
Philippino and English C1 and above;
get strong experience in the in-demand digital sphere (EdTech);
have growth perspectives;
get the salary which may grow;
upgrade your skills working with strong experts from the sphere.
Your future responsibilities
Perform detailed research into problems at all stages of the student's learning process and providing answers and solutions to students' questions/concerns
Ensure that necessary student information are saved into the database, including a student's contact information, special instructions, issues and/or complaints through a tracker accessible by the team
Create weekly/monthly report identifying existing issues faced by customer service thereby quantifying the problems that need fixing
Ensure healthy coordination with community managers, mentors, and sales to address needs sent by the students through tickets and customer service mailbox
Promote customer satisfaction by taking consistent and positive proactive/reactive steps to attend to student’s specific needs
Establish and maintain a highly professional and courteous client interaction environment
What we offer
competitive salary (35 000-40 000 PHP);
free access to all Refocus educational programs;
100% work from home;
Career growth and internal promotion opportunities via a fast-paced development plan;
Official employment with government mandated benefits.
you love communications with people;
you enjoy helping people and provide best service to them;
you have 3+ year of experience of working as community/customer success/customer support specialist;
you know how to measure your work in terms of metrics;
Philippino and English C1 and above;
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
Manila, Metropolitan Manila
Snappr
Posted today
Job Viewed
Job Description
At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers, and businesses can connect in more than 200 cities around the world to create and access beautiful photos.
We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion, and collaborative spirit to work with us, let’s revolutionize photography together.
**About the role**:
With our global footprint and hyper-growth, one of Snappr’s top priorities is to grow the quality and quantity of Customer Support Representatives in our Manila office. As a CS Specialist on this team, you will be challenged to provide amazing support to our customers worldwide. Your impact on solving our customer's problems and giving them an incredible booking experience will be the lifeblood that powers Snappr’s explosive growth and enables our consumers and enterprise clients to access on-demand photography worldwide.
**What you'll do**:
- Help Snappr expand to new markets by supporting customers worldwide
- Answer questions about the photoshoot process and resolve scheduling issues
- Work with photographers to resolve disputes around the results of their photoshoots
- Hustle - take ownership of Snappr's growth and do whatever it takes to get the job done
**What you'll need**:
- Bilingual proficiency in written and spoken English
- At least 1 year of experience in customer support roles
- At least 2 years of college education (undergrad or diploma)
- A "let's get it done" mindset
- The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
**Job benefits**:
- PHP 30-37K monthly on-target earnings (including performance pay)
- 20% night differential
- HMO (up to 2 dependents covered by the company)
- Great workspace in Ortigas CBD
- Temporary work from home set-up
**About the team**:
Snappr is the largest on-demand marketplace for professional photography in the world. We are a team of driven, entrepreneurial individuals who are redefining photography everywhere. You will get to work directly with the leadership team in resolving our most complex customer problems. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its growth. The result of everything you'll do at Snappr is more people capturing more of their most precious life moments. Our rocket ship has a seat open just for you.
We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion, and collaborative spirit to work with us, let’s revolutionize photography together.
**About the role**:
With our global footprint and hyper-growth, one of Snappr’s top priorities is to grow the quality and quantity of Customer Support Representatives in our Manila office. As a CS Specialist on this team, you will be challenged to provide amazing support to our customers worldwide. Your impact on solving our customer's problems and giving them an incredible booking experience will be the lifeblood that powers Snappr’s explosive growth and enables our consumers and enterprise clients to access on-demand photography worldwide.
**What you'll do**:
- Help Snappr expand to new markets by supporting customers worldwide
- Answer questions about the photoshoot process and resolve scheduling issues
- Work with photographers to resolve disputes around the results of their photoshoots
- Hustle - take ownership of Snappr's growth and do whatever it takes to get the job done
**What you'll need**:
- Bilingual proficiency in written and spoken English
- At least 1 year of experience in customer support roles
- At least 2 years of college education (undergrad or diploma)
- A "let's get it done" mindset
- The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
**Job benefits**:
- PHP 30-37K monthly on-target earnings (including performance pay)
- 20% night differential
- HMO (up to 2 dependents covered by the company)
- Great workspace in Ortigas CBD
- Temporary work from home set-up
**About the team**:
Snappr is the largest on-demand marketplace for professional photography in the world. We are a team of driven, entrepreneurial individuals who are redefining photography everywhere. You will get to work directly with the leadership team in resolving our most complex customer problems. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its growth. The result of everything you'll do at Snappr is more people capturing more of their most precious life moments. Our rocket ship has a seat open just for you.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
Sapient Global Careers
Posted today
Job Viewed
Job Description
**_**_
- *What we can offer?_*
- HMO Benefits
- Shift Schedule (Day shift/Mid shift/Night shift)
- Pioneer, Non-voice, and Easy Accounts Available
- Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
- Guaranteed this is a one-day hiring process.
**_**_
- *Responsibilities_*
- _Provide knowledgeable answers to questions about the product, pricing, and availability_
- _Work with internal departments to meet customer's needs_
- _Data entry in various platforms_
- **Qualifications**_
- **With or without BPO Experience**:
- **Excellent phone etiquette and excellent verbal, written, and interpersonal skills**:
- **Ability to multi-task, organize, and prioritize work**:
- **Min. Educ Attainment: Highschool Graduate/K-12 Graduate (Old and New Curriculum)**:
- **If College Grad, work exp not required**
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Up to Php28,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Flextime
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Day shift
- Shift system
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Education**:
- Senior High School (required)
**Experience**:
- BPO: 1 year (preferred)
**Language**:
- English (required)
- *What we can offer?_*
- HMO Benefits
- Shift Schedule (Day shift/Mid shift/Night shift)
- Pioneer, Non-voice, and Easy Accounts Available
- Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
- Guaranteed this is a one-day hiring process.
**_**_
- *Responsibilities_*
- _Provide knowledgeable answers to questions about the product, pricing, and availability_
- _Work with internal departments to meet customer's needs_
- _Data entry in various platforms_
- **Qualifications**_
- **With or without BPO Experience**:
- **Excellent phone etiquette and excellent verbal, written, and interpersonal skills**:
- **Ability to multi-task, organize, and prioritize work**:
- **Min. Educ Attainment: Highschool Graduate/K-12 Graduate (Old and New Curriculum)**:
- **If College Grad, work exp not required**
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Up to Php28,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Flextime
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Day shift
- Shift system
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Education**:
- Senior High School (required)
**Experience**:
- BPO: 1 year (preferred)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
5
Help Desk Representative
NCR Atleos
Posted 19 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Specialist
Taguig, National Capital Region
Phil-Data Business Systems, Inc.
Posted today
Job Viewed
Job Description
**Desktop Support Engineer**
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Taguig City**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Taguig City**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
Makati, National Capital Region
Phil-Data Business Systems, Inc.
Posted today
Job Viewed
Job Description
**Desktop Support Engineer**
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Makati City**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (required)
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Makati City**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
Manila, Metropolitan Manila
BPO Career Center
Posted today
Job Viewed
Job Description
Answering incoming calls from customers.
- Sorting out customers’ inquiries or requests.
- Ensuring that customers’ requests are managed in an appropriate and timely manner.
- Delivering a high caliber of service in a friendly, confident, and informed manner
**Minimum Hiring Requirements**:
- Must have a 1 year call center experience. (International Account).
- We accept Highschool Graduate or K12 Graduate.
**- Permanent Work From Home Setup anywhere in the Philippines.**
**- Virtual Training.**
***:
- Computer will be provided by the company.
- Remote position (must have functioning home office/space and high-speed internet).
- Amenable to work in rotating shift.
- Salary is up to P28,000
**Benefits**:
- Paid training
- Competitive salary plus allowances
- Leave Credits
- HMO
**Job Types**: Full-time, Permanent
**Salary**: Up to Php28,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
**Experience**:
- call center: 1 year (required)
- Sorting out customers’ inquiries or requests.
- Ensuring that customers’ requests are managed in an appropriate and timely manner.
- Delivering a high caliber of service in a friendly, confident, and informed manner
**Minimum Hiring Requirements**:
- Must have a 1 year call center experience. (International Account).
- We accept Highschool Graduate or K12 Graduate.
**- Permanent Work From Home Setup anywhere in the Philippines.**
**- Virtual Training.**
***:
- Computer will be provided by the company.
- Remote position (must have functioning home office/space and high-speed internet).
- Amenable to work in rotating shift.
- Salary is up to P28,000
**Benefits**:
- Paid training
- Competitive salary plus allowances
- Leave Credits
- HMO
**Job Types**: Full-time, Permanent
**Salary**: Up to Php28,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
**Experience**:
- call center: 1 year (required)
This advertiser has chosen not to accept applicants from your region.
9