1,626 Support Specialist jobs in the Philippines
Banking & Finance Support Specialist (Customer Service)
Posted 15 days ago
Job Viewed
Job Description
br>We're looking for dynamic and driven individuals who are eager to make a difference. Whether you thrive in voice or non-voice roles, we want you to join our team and contribute to our shared success.
What’s In It For You? < r>
• Competitive Salary Packages < r>
• Health Maintenance Organization (HMO) starting on your first day < r>
• Performance-based Incentives to reward your hard work < r>
• Allowance & Bonuses < r>
• Opportunities for Career Growth & Advancement < r>
Job Responsibilities:
• Handle customer inquiries, concerns, or complaints with professionalism and efficiency, escalating when necessary for quick resolution. < r>
• Accurately update and maintain customer records and order details in the system. < r>
• Stay up to date on company policies, services, and procedures to provide accurate and helpful information. < r>
• Contribute to a positive and collaborative team environment. < r>
• Provide basic troubleshooting support as needed. < r>
What We’re Looking For: < r>
• High school graduates or equivalent (college undergraduates welcome). < r>
• Prior experience is a plus, but not mandatory—we’re open to training enthusiastic learners!
br>• Able to work on-site (NCR area) and attend on-site interviews. < r>
• Fresh graduates are encouraged to apply! < r>
Job Types: Full-time, Entry-level
Salary: Up to Php 30,000.00 per month
Additional Benefits:
• Flexible Schedule for better work-life balance < r>
• Health & Life Insurance for your peace of mind < r>
• Paid Training to ensure your success < r>
• Paid Time Off (PTO) & Bonuses including the 13th Month Pay < r>
• Regular Pay Raises and opportunities for promotion < r>
• Fun Company Events to celebrate success together! < r>
Work Schedule: 8-hour shifts availability
Ready to Join Us? Apply Now and Become Part of Our Success!
Customer Support Specialist
Posted 24 days ago
Job Viewed
Job Description
br>Provides voice and back office support to teams, related but not limited to:
Communication Management
Order Management
II. JOB RESPONSIBILITIES: (Describes the results for which the position has an on-going accountability. Accountabilities are statements of the important end results, which the job needs to achieve to justify its existence. Each accountability statement should relate to a single end result which must be accomplished and to which some measurement of performance can be applied.)
1. Problem Solving
a. resolve product and service problems by clarifying the concern; determining cause; selecting and explaining the best solution; following up to ensure resolution through various communication channels
b. identify and assess customer needs to achieve satisfaction
2. Communication Management
a. handle customer communication and/or concern through various channels (i.e. calls, chat, emails, etc.)
b. follow communication procedures, policies and guidelines
3. Order Management
a. handle customer order requests received from various channels
b. follow order processing procedures, policies and guidelines
4. Teamwork
a. contribute to team effort by reaching related results as needed
b. recommend potential products/services to management by collecting customer information and analyzing customer needs
c. build sustainable relationships of trust through open and interactive communication within the team
5. Perform additional tasks or projects assigned
III. PRINCIPAL RELATIONSHIPS: (Persons/institutions with whom the position has direct contact:
A. Internal – e.g., Immediate Supervisor, Immediate Subordinates, etc. < r>
Team Lead
Other MDM and CS Members
Other ITSS Team Members
B. External – e.g., Consultants, applicants, customers, etc.) < r>
Customers
IV. JOB SPECIFICATIONS
The candidate must have:
● at least two (2) years telemarketing and phone sales experience ; < r>
● a competitive communicative competence; < r>
● experience using CRM/Sales software preferred; < r>
● strong sense of commitment to the organization’s goals and values;
● high flexibility in shifting schedule and extended working hours; < r>
Job Type: Full-time
Entry-Level - Customer Service Support Specialist - Paid Training
Posted 18 days ago
Job Viewed
Job Description
br>We're looking for dynamic and driven individuals who are eager to make a difference. Whether you thrive in voice or non-voice roles, we want you to join our team and contribute to our shared success.
What’s In It For You? < r>
• Competitive Salary Packages < r>
• Health Maintenance Organization (HMO) starting on your first day < r>
• Performance-based Incentives to reward your hard work < r>
• Allowance & Bonuses < r>
• Opportunities for Career Growth & Advancement < r>
Job Responsibilities:
• Handle customer inquiries, concerns, or complaints with professionalism and efficiency, escalating when necessary for quick resolution. < r>
• Accurately update and maintain customer records and order details in the system. < r>
• Stay up to date on company policies, services, and procedures to provide accurate and helpful information. < r>
• Contribute to a positive and collaborative team environment. < r>
• Provide basic troubleshooting support as needed. < r>
What We’re Looking For: < r>
• High school graduates or equivalent (college undergraduates welcome). < r>
• Prior experience is a plus, but not mandatory—we’re open to training enthusiastic learners!
br>• Able to work on-site (NCR area) and attend on-site interviews. < r>
• Fresh graduates are encouraged to apply! < r>
Job Types: Full-time, Entry-level
Salary: Up to Php 30,000.00 per month
Additional Benefits:
• Flexible Schedule for better work-life balance < r>
• Health & Life Insurance for your peace of mind < r>
• Paid Training to ensure your success < r>
• Paid Time Off (PTO) & Bonuses including the 13th Month Pay < r>
• Regular Pay Raises and opportunities for promotion < r>
• Fun Company Events to celebrate success together! < r>
Work Schedule: 8-hour shifts availability
Ready to Join Us? Apply Now and Become Part of Our Success!
TECHNICAL SUPPORT SPECIALIST
Posted 16 days ago
Job Viewed
Job Description
Overview:
We are seeking a proactive and technically skilled Technical Support Specialist to support our internal IT operations and assist in delivering client-facing technical solutions. This role will work closely under the guidance of our Full-Time IT Lead and will play a key part in supporting our software deployment and maintenance services, particularly around WeSuite applications.
Key Responsibilities:
-
Assist in installing WeSuite applications on client environments, whether on-premises or via 3rd-party IT providers
-
Provision and deploy WeSuite hosted services, including application configuration and environment setup
-
Support application deployment processes and CI/CD workflows
-
Perform pre-deployment testing and validation of applications to ensure readiness
-
Provide technical troubleshooting and support to both internal teams and clients
-
Assist in managing internal network configurations and systems as needed
-
Document installation, deployment, and support processes for internal use and client reference
Required Skills and Experience:
-
Proficient in SQL (queries, basic administration, troubleshooting)
-
Experience installing software applications in both hosted and on-prem environments
- Strong understanding of server administration (Windows/Linux), including system configuration, security, and performance tuning
-
Familiarity with deployment tools and CI/CD processes
-
Strong general knowledge of networking and IT infrastructure (e.g., firewalls, DNS, VPNs, etc.)
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Excellent problem-solving skills and ability to troubleshoot in varied technical environments
-
Clear and professional communication skills; experience working in client-facing roles
Preferred but Not Required:
-
Experience with Octopus Deploy is a plus, but not mandatory . A candidate doesnt need to be well-versed in itwe can provide training. The key is familiarity with deployment workflows and CI/CD concepts.
-
Experience with WeSuite applications
-
Familiarity with IT service management tools and ticketing systems
What Were Looking For:
A team player who is detail-oriented, responsive, and comfortable juggling multiple technical priorities in a fast-paced environment. The ideal candidate has a strong technical foundation and enjoys working with clients to implement and support software solutions.
Why Join Us:
Work with a collaborative and supportive team.
Gain experience working with diverse technical environments.
Contribute to building scalable support processes and knowledge management systems.
Working Conditions:
Work setup preferred: Fully Remote
Working Hours: Eastern Timezone, Monday to Friday, must be amenable to shifting schedule
About the Company
Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority, and we offer the worlds leading aggregator marketplace for outsourcing.
We specifically provide the conduit between Philippines outsourcing suppliers and the businesses clients across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.
Vicidial Support Specialist
Posted 1 day ago
Job Viewed
Job Description
br>
VICIDIAL SUPPORT SPECIALIST
Job Description:
IT Support Specialist for Dialer & VOIP Management
Activate caller IPs before/during shifts and maintain tracking sheets
Manage DIDs and CID groups on dialers and portals (activation, deactivation, replacement)
Monitor VOIP usage, report daily consumption, and troubleshoot call issues
Upload, delete, and manage call recordings as requested
Perform list uploads, duplicate checks, and send list results
Create/delete user credentials and update access logs
Coordinate with providers and assist in monthly projections and renewals
Assist agents with trouble-shooting their computers to fulfill duty for client
Perform other IT tasks duties as assigned
Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience) < r>At least 1 year of experience in IT support, VOIP systems, or dialer management
Must have experience with GMail, Google Sheets and MS Excel, Teams
Knowledge of VOIP systems, DIDs, dialer platforms, and IP management
Familiarity with call center technology and troubleshooting call flow issues
Basic understanding of user access control and data management
Strong attention to detail and accuracy
Good communication and coordination skills
Ability to multitask and respond quickly to technical issues during operations
NBI clearance -high integrity is a must
MUST HAVE the following equipment:
Laptop/Desktop
- CPU: Intel or AMD processor with 64-bit support
- RAM: 8 GB and above
Computer Headset with noise-cancelling feature
High-resolution Webcam
Wired internet connection; minimum of 10 Mbps
Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype, Zoom
So, why join us?
Permanent work-from-home or hybrid work set-up at Batangas City office
Full Time and Long Term Employment
Basic Salary + Government mandated benefits
Health benefits, leave credits, bonuses, and other incentives
We are growing so there is great opportunity for leadership and promotion
Salary will be based on: Skills, Attitude, Performance, Attendance
US clients
Shift: Graveyard Monday to Friday
Training: less than a month
WE LOOK FORWARD TO WORKING WITH YOU!
Collection Support Specialist
Posted 1 day ago
Job Viewed
Job Description
br>Responsibilities:
• Answer incoming customer calls and inquiries related to financial products and services < r>• Provide accurate information and professional assistance < r>• Resolve billing issues, payment concerns, and account discrepancies < r>• Maintain detailed and accurate records of all interactions < r>• Collaborate with internal teams to ensure customer satisfaction and service quality < r>
Qualifications:
• High school diploma or equivalent (college level or graduate preferred) < r>• Excellent communication and interpersonal skills < r>• Strong problem-solving and decision-making abilities < r>• High attention to detail, especially with sensitive financial information < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE! Give us a ring, and let’s talk about how we can help you. Apply today!
Warehouse Support Specialist
Posted 2 days ago
Job Viewed
Job Description
need to be processed within the day and ensuring they are fulfilled by the US team on time. They help br>track orders and coordinate with the Supplier Management team to prevent duplicate orders. They also
process refunds for customer returns and communicate with the Customer Service team regarding any
issues with the received products. If an order cannot be fulfilled, they ensure it is escalated to the
Customer Service team so that customers are notified. Additionally, Warehouse Support Specialists are
responsible for filing cases with Amazon to obtain reimbursement for lost FBA items and damaged MFN
returns.
Warehouse support specialists must have strong attention to detail and organizational skills. They must
be able to quickly communicate with the other key departments to ensure all concerns for the day is
fixed.
RESPONSIBILITIES:
● Responsible for the documentation and processing of orders in the US warehouse and monitoring < r>their status.
● Liaises with Customer Service and other departments to resolve order concerns. ● Performs
● Files and reconciles FBA lost/damage reimbursement claims. < r>● Processes returns and refunds. < r>● Monitors and tracks orders. < r>● Updates warehouse-related trackers and spreadsheets. < r>● Creates, modifies, troubleshoots, and updates robots used in the warehouse. < r>● Performs other related tasks as assigned by the Manager. < r>
QUALIFICATIONS:
● Advanced knowledge of MS Excel formulas, functions, and shortcuts is an advantage ●
● At least 1 year of experience in analyzing data or generating reports using MS Excel < r>● Confident in speaking American English and good at writing emails < r>● Ability to multitask < r>● Good knowledge of how to use the computer and navigate the internet < r>● Great contributor even on matters outside his/her scope < r>● Detail-oriented and highly organized < r>● Willing to work on-site at night shifts
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Collection Support Specialist
Posted 2 days ago
Job Viewed
Job Description
br>Responsibilities:
• Answer incoming customer calls and inquiries related to financial products and services < r>• Provide accurate information and professional assistance < r>• Resolve billing issues, payment concerns, and account discrepancies < r>• Maintain detailed and accurate records of all interactions < r>• Collaborate with internal teams to ensure customer satisfaction and service quality < r>
Qualifications:
• High school diploma or equivalent (college level or graduate preferred) < r>• Excellent communication and interpersonal skills < r>• Strong problem-solving and decision-making abilities < r>• High attention to detail, especially with sensitive financial information < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE! Give us a ring, and let’s talk about how we can help you. Apply today!
Warehouse Support Specialist
Posted 2 days ago
Job Viewed
Job Description
WORK LOCATION: Cebu / Baybay br>WORK SCHEDULE: Graveyard shift
JOB DESCRIPTION:
Warehouse Support Specialists provide support to our US warehouse operations by collating orders that
need to be processed within the day and ensuring they are fulfilled by the US team on time. They help
track orders and coordinate with the Supplier Management team to prevent duplicate orders. They also
process refunds for customer returns and communicate with the Customer Service team regarding any
issues with the received products. If an order cannot be fulfilled, they ensure it is escalated to the
Customer Service team so that customers are notified. Additionally, Warehouse Support Specialists are
responsible for filing cases with Amazon to obtain reimbursement for lost FBA items and damaged MFN
returns.
Warehouse support specialists must have strong attention to detail and organizational skills. They must
be able to quickly communicate with the other key departments to ensure all concerns for the day is
fixed.
RESPONSIBILITIES:
● Responsible for the documentation and processing of orders in the US warehouse and < r>monitoring their status.
● Liaises with Customer Service and other departments to resolve order concerns. < r>● Performs projects such as pre-processing, purchasing shipping of items, and changing package < r>sizes.
● Files and reconciles FBA lost/damage reimbursement claims. < r>● Processes returns and refunds. < r>● Monitors and tracks orders. < r>● Updates warehouse-related trackers and spreadsheets. < r>● Creates, modifies, troubleshoots, and updates robots used in the warehouse. < r>● Performs other related tasks as assigned by the Manager. < r>
QUALIFICATIONS:
• Graduate of any Business or IT-related courses or Statistics < r>● Advanced knowledge of MS Excel formulas, functions, and shortcuts is an advantage < r>● Good at data entry and data analysis < r>● At least 1 year of experience in analyzing data or generating reports using MS Excel < r>● Confident in speaking American English and good at writing emails < r>● Ability to multitask < r>● Good knowledge of how to use the computer and navigate the internet < r>● Great contributor even on matters outside his/her scope < r>● Detail-oriented and highly organized < r>● Willing to work on-site at night shifts