2,851 Support Specialist jobs in the Philippines

Support Services Specialist

₱25000 Y Kruew

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Job Description

POSITION SUMMARY:

The Support Services Specialist provides Managed Services Plus clients with a high level of customer satisfaction and necessary support through an internal ticketing system. This position is responsible for helping resolve client issues, providing Tier 1 support for client ticketing system and assisting with managing key accounts.

This role will work with various pods to assist with coverage for their clients, keeping their wireless technologies up to date and running smoothly daily while providing a positive overall client experience. It is important for the Help Desk Support Specialist to be able to provide answers to client and/or end user questions quickly and maintain a positive and professional demeanor at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Monitor, respond and update the internal customer ticketing system in real time.

  • Ensure quick and efficient triage of issues and delivery of mobility technical support services to all assigned Managed Services Plus clients.

  • Provide responsive end user help desk support for mobility-related services during days/hours indicated in Offer Letter and as may be amended in writing.

o Open, respond, track and close all tickets in a timely manner.

o Escalate a ticket issue when appropriate.

o Assist with ordering and activating new lines of service, suspending lines of service, administrator upgrades or replacement devices, add or remove features through the AT&T, Verizon, Sprint, etc. Premier Portals.

o Work closely with the pod Account Managers and other Support personnel, as assigned, to provide best practices as discussed on monthly review calls.

o Work with the Senior Support Specialists and Team Leads to help resolve more complex issues requiring detailed systems and applications knowledge.

o Attend one client audit review call per quarter.

  • Stay current with IT and mobility environments, changes, and updates.

  • Always accurately represent Ten4 Mobility LLC and services in a professional manner.

  • Provide excellent customer service in all aspects of the relationship to our clients.

  • Perform other duties as assigned.

EDUCATION AND EXPERIENCE:

  • High school diploma or general education degree (GED) required, Associate's or Bachelor's degree preferred.

  • Strong customer service skills and technical phone support experience; Prior experience providing help desk support to remotely located end users (Verizon Wireless, AT&T Wireless) is a plus.

  • Effective communication skills, both written and verbal, with ability to follow up quickly and clearly with others over the phone and email.

  • Must possess a sound sense of urgency, self-motivation and attention to detail.

  • Demonstrated ability to prioritize multiple tasks to meet deadlines.

  • Capable of working independently as well as interacting in a collaborative manner with other team members.

  • Working knowledge of Microsoft Office, particularly Excel.

  • Experience working in ZOHO Desk, ServiceNow or other ticketing based solutions.

  • Must be authorized to legally work in the United States for any employer.

  • Must be able to read, write and speak English proficiently.

Job Type: Full-time

Pay: Php25,000.00 per month

Benefits:

  • Paid training
  • Pay raise
  • Work from home

Application Question(s):

  • Which ticketing system(s) have you used? (Zoho Desk, ServiceNow, Zendesk, Other, None)
  • Have you worked with US Telco accounts (AT&T, Verizon, Sprint, etc.) for mobility-related services?

Experience:

  • handling US Telco Wireless: 3 years (Required)

Work Location: Remote

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Services Support Specialist

₱1200000 - ₱2400000 Y Schneider Electric

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Job Description

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role: Services Support Specialist 

We are looking for an experienced Services Support Specialist to help us unlock further commercial value for our business.

What will you do?

  • Administrative Support to Virtual Service Sales Representatives / Outside Service Sales Representative
  • Complete pre-booking requirements upon receipt of purchase orders from VSSR's such as:

(a) registration of assets in the account, if applicable

(b) update CPQ quote, as needed then submit for approval

(c) update BFO opportunity header and lines

(d) assist in customer bill to account creation

  • Raise International Credit Claim (ICC) for sales-related cases such as customer request and incorrect PO hand-over details

Who would be successful?

  • Candidate must possess at least a Bachelor's/College Degree in Engineering or equivalent
  • Good knowledge of different Schneider Electric Global Field Services business functions
  • Knowledge in Non Secure Power Services offers
  • Knowledge in Non Secure Power products
  • Knowledge in Oracle CPQ for Services is a plus
  • Knowledge in MS Office applications
  • Personal / Team skills
  • Keen to learn and develop
  • Team player, willing to give additional input as and when required to meet customer-based deadlines
  • Good interpersonal skills
  • Able to develop effective working relationship with sales teams and internal/external supply network
  • Flexible in the face of conflicting priorities
  • Communication & organizational skills
  • Meticulous attention to detail

What's in it for me?


•    It will bring you a solid foundation for your future career in Schneider Electric.


•    Exposure to know more about Schneider Electric products.


•    You will be empowered to do multi-role activities.

…and more

Why us?

  • Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
  • €25.7bn global revenue
  • employees in 100+ countries
  • 45% of revenue from IoT
  • 5% of revenue devoted for R&D
  • Video Link:

Let us learn about you Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today

€36 billion global revenue

+13% organic growth

employees in 100+ countries

1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

This advertiser has chosen not to accept applicants from your region.

Client Support Services Specialist

Taguig, National Capital Region ₱900000 - ₱1200000 Y NASDAQ

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Job Description

Why Nasdaq

When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

This is a permanent full-time role based in BGC, Taguig following a hybrid work model setup.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do

Collaboration and Leadership:

  • Work closely with cross-functional teams (engineering, infrastructure, security).
  • Mentor junior team members and provide technical leadership.

Technical Solutions and Development:

  • Translate business requirements into technical solutions.
  • Create dashboards, reports, and scheduled jobs.
  • Ensure data integrity through imports/exports.
  • Maintain and support the ServiceNow platform and related environments.

Monitoring and Troubleshooting:

  • Monitor KPIs and suggest improvements.
  • Respond to incidents and service requests, including on-call duties for critical issues.
  • Troubleshoot and resolve ServiceNow-related issues.

Security and Compliance:

  • Ensure secure and appropriate access to data and features.
  • Implement security policies and audit controls.
  • Ensure compliance with internal and external standards.

Documentation and Knowledge Sharing:

  • Document incidents and resolutions for knowledge sharing.

What We Expect

  • Strong analytical and troubleshooting skills.
  • Proficiency with Power BI / Excel / Microsoft tools.
  • Working experience on ServiceNow: Cases, Requests, CSM Portal, Reporting.
  • Working experience on ServiceNow: Ticket creation, Ticket Categorization, Solution Delivery, Reporting and Analysis.
  • Proficiency with Co-pilot, AI tools and agentic workflow implementations.
  • Excellent communication and collaboration skills.
  • Ability to suggest and implement process improvements based on feedback and analysis.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Bachelor's degree in computer science or related field.
  • ITIL Foundation – Preferred
  • Amenable to work in a mid-shift schedule (5:30pm – 2:30am Manila time)

Does It Sound Like You?

"" link and If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

This advertiser has chosen not to accept applicants from your region.

Client Support Services Specialist

Taguig, National Capital Region ₱1200000 - ₱2400000 Y Nasdaq

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Job Description

Why Nasdaq
When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer
This is a permanent full-time role based in BGC, Taguig following a hybrid work model setup.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do
Collaboration and Leadership:

  • Work closely with cross-functional teams (engineering, infrastructure, security).
  • Mentor junior team members and provide technical leadership.

Technical Solutions and Development:

  • Translate business requirements into technical solutions.
  • Create dashboards, reports, and scheduled jobs.
  • Ensure data integrity through imports/exports.
  • Maintain and support the ServiceNow platform and related environments.

Monitoring and Troubleshooting:

  • Monitor KPIs and suggest improvements.
  • Respond to incidents and service requests, including on-call duties for critical issues.
  • Troubleshoot and resolve ServiceNow-related issues.

Security and Compliance:

  • Ensure secure and appropriate access to data and features.
  • Implement security policies and audit controls.
  • Ensure compliance with internal and external standards.

Documentation and Knowledge Sharing:

  • Document incidents and resolutions for knowledge sharing.

What We Expect

  • Strong analytical and troubleshooting skills.
  • Proficiency with Power BI / Excel / Microsoft tools.
  • Working experience on ServiceNow: Cases, Requests, CSM Portal, Reporting.
  • Working experience on ServiceNow: Ticket creation, Ticket Categorization, Solution Delivery, Reporting and Analysis.
  • Proficiency with Co-pilot, AI tools and agentic workflow implementations.
  • Excellent communication and collaboration skills.
  • Ability to suggest and implement process improvements based on feedback and analysis.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Bachelor's degree in computer science or related field.
  • ITIL Foundation – Preferred
  • Amenable to work in a mid-shift schedule (5:30pm – 2:30am Manila time)

Does It Sound Like You?
Please follow through by clicking the "Apply" link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified

Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

This advertiser has chosen not to accept applicants from your region.

Support Specialist

₱150000 - ₱250000 Y Barkbus

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Job Description

About Us
Barkbus is the nation's premier mobile dog grooming company. We are dog-loving creatives, operators, technologists, and entrepreneurs taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry. Driven by our mission to deliver joy to pets and their people, we're proud to operate across California, Arizona, Colorado, Texas, Georgia, North Carolina, Florida, and Virginia. We're the fastest-growing pet health & wellness startup in the country and would love you to join us in building the nation's beloved pet brand.

Who We Are
We're a collaborative, high-quality team of dog-lovers that solves problems with thoughtfulness, empathy, and speed. We have a big dream: to build a generational company that remakes the pet health & wellness industry nationally. We're a fun, ambitious group that is working to build something new in pet care. We move with high velocity, collaborate closely, and deliver results faster than anyone in the market. We want your time at Barkbus to be the greatest time of your career. If you're ready to build the future of pet care with high standards and speed, come on board. We need exceptional people to help us build something new in the world.

About This Role
The Support Specialist is the frontline ambassador for Barkbus' mission to deliver joy, empathy, and seamless service to pets and their people. This role manages multi-channel communications, expertly assists clients, ensures operational flow, and supports Pet Stylists—contributing directly to Barkbus' reputation for high-quality, delightful pet experiences. You represent the Barkbus brand in every interaction—with clients, teammates, and Pet Stylists—enabling exceptional pet care at scale.

What You'll Do

  • Answer inbound phone calls and SMS from pet parents, providing timely, empathetic, and knowledgeable assistance.
  • Respond to general email inquiries (info@), ensuring accuracy and warmth in every message.
  • Support and resolve reschedule requests, utilizing solution-oriented thinking to meet client and Pet Stylist needs.
  • Validating pet and client information for safety, suitability, and optimal scheduling.
  • Maintain accurate documentation of all client interactions and appointment details in Barkbus's systems.
  • Serve as real-time SMS support for Pet Stylists on the road: answer questions, resolve day-of obstacles, and provide updates.
  • Proactively communicate schedule changes and client needs to ensure high service standards.
  • Coordinate with shift leads or leadership as needed regarding schedule adjustments, urgent client requests, or system escalations.
  • Surface trends, recurring issues, or process improvement ideas through established reporting channels.

Who You Are

  • Empathy & Client-Centricity: Listens carefully, anticipates needs, and goes the extra mile to delight clients and support teammates.
  • Clear Communication: Communicates professionally, positively, and succinctly across all channels.
  • Proactive Problem-Solving: Quickly assesses, escalates, or resolves issues without waiting to be asked.
  • Organization & Focus: Handles multiple requests, bookings, and channels simultaneously, prioritizing effectively.
  • Collaboration & Teamwork: Works fluidly with Scheduling, Operations, and Pet Stylists to support Barkbus' mission.
  • Accountability: Owns tasks from start to finish, follows up consistently, and maintains detailed and accurate logs.
  • Adaptability: Thrives in a fast-paced, ever-evolving environment and embraces feedback, learning, and change.

What You'll Bring

  • Experience in customer support, client relations, or a similar role
  • Confidence using multiple communication channels (phone, SMS, email)
  • A growth mindset and a passion for continuous learning
  • High attention to detail and strong organizational skills
  • Comfort leveraging technology, CRM systems, and dynamic workflows

Why Barkbus?

  • Join a passionate, creative team remaking pet health & wellness
  • Build genuine relationships—with both people and pets
  • Thrive in a high-velocity, collaborative culture that values your ideas
  • Opportunities for personal and professional growth as we scale nationally

Compensation:
$7/hr

Working Hours:
US time zone

If you're ready to make pet parents smile, support talented Pet Stylists, and help build something extraordinary, we'd love to meet you. Apply today and help Barkbus deliver joy, one pet at a time.

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Support Specialist

₱150000 - ₱250000 Y Mesopotamia Trade Ltd

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Job Description

***PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT POSSESS SIGNIFICANT EXPERIENCE IN CUSTOMER SERVICE OR TECHNICAL SUPPORT***

About the Company:

Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost effective outsourcing solutions.

Different brands use Aidey's diverse services which include Customer Service, Technical Service, Customer Success, and Back Office functions. Companies from the SaaS, e commerce, hospitality, and services industries use Aidey's services to streamline their operations for peak efficiency and create flawless experiences for their customers.

About the Position:

We're looking for a motivated, independent, can multitask, and with a strong work ethic Support Specialist. The successful candidate will be part of a shared team that will support a few clients simultaneously by phone, email, and chat.


• Provide customer support by phone, email, and chat in a timely manner.


• Analyze, triage, and troubleshoot cases that need technical help and ensure that proper troubleshooting steps are done prior to escalation to the right department.


• Be proactive and take initiative in improving work processes.

Requirements:


• Excellent English communication skills: verbal, writing, and reading is a
MUST


• A proven experience in customer support roles for at least 2 years is a
MUST


• Able to learn quickly and multi-task as we are supporting a few clients/accounts simultaneously


• Flexible to work on a shifting schedule - night shifts, overtime, and swing shifts as the team is covering 24/7 support


• Professional work environment: good quality computer, headsets, and stable internet connection.

Nice to have:



Experience in supporting point-of-sale systems or property management systems for the hospitality industry


• Experience in eCommerce accounts - with Shopify/WooCommerce/ShipStation


• Proven knowledge and experience with leading Help Desk software such as Zendesk, Freshdesk, Zoho, and Intercom

Work Schedule:


• This is a full-time position in a work-from-home setup. The team is covering 24/7 support and the length of a shift is 8 hours.

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Support Specialist

Pasig City, National Capital Region ₱800000 - ₱1200000 Y iRipple, Inc.

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Job Description

We achieves client satisfaction through excellent customer service. We are looking for individuals who can provide technical support to our end users while maintaining positive user experience and feedback.

Responsibilities

  • Providing On-Site & Off-Site Technical Support (phone, web-based tools, e-mail)
  • Advising customers regarding the product's proper use and addressing specific user issues.
  • Providing solutions which include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues.
  • Interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Gathering customer information and determining the issue by evaluating and analyzing the symptoms.
  • Following standard processes and procedures.
  • Identifying and escalating priority issues per Client specifications.
  • Redirecting issues to appropriate resource.
  • Organizing ideas and communicating oral messages appropriate to listeners and situations.
  • Conducting follow ups and scheduling callbacks to customers when necessary.

Qualification:

  • Bachelor's degree or higher: Information Technology, Computer Science, or any technical course.
  • Knowledge and experience in using SQL is required.
  • Excellent Customer Service and Interpersonal skills.
  • Application of effective customer-handling techniques.
  • Good oral and written communication skills.
  • Knowledge of relevant software computer applications and equipment.
  • Knowledge of customer service principles and practices.
  • Effective listening skills.
  • Multi-tasking capabilities.
  • Strong technical and analytical skills.
  • Work experience as POS Support is a plus.

Job Types: Full-time, Permanent

Benefits:

  • Flexible schedule
  • Opportunities for promotion
  • Pay raise
  • Work from home

Application Question(s):

  • How much is your expected salary?
  • How soon can you start?
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Support Specialist

₱600000 - ₱720000 Y iSupport Worldwide

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Job Description

Position Overview:

As an Investor Relations Support Specialist, you will provide essential administrative support to the Investor Relations Representative, managing day-to-day tasks such as email correspondence, scheduling meetings, and organizing investor files. Additionally, you will play a crucial role in coordinating investor communications, maintaining Salesforce records, and engaging with potential investors through social media channels like LinkedIn.

Key Responsibilities:

  • Provide day-to-day administrative support to the Investor Relations Representative.
  • Manage and organize the IR representative's email correspondence and sequences.
  • Coordinate the preparation and dissemination of offering documents.
  • Schedule and coordinate existing investor meetings and touchpoints.
  • Manage investor files and records, ensuring accuracy and confidentiality.
  • Create account profiles and maintain the investor database.
  • Monitor and take notes on investor calls, tracking action items and scoring call quality.
  • Build out investor records in Salesforce and manage sales pipeline.
  • Engage with potential investors on social media channels, particularly LinkedIn.
  • Manage the IR representative's calendar and travel schedule.
  • Input investor questions into the tracker for follow-up.
  • Comment on relevant LinkedIn posts to engage with the investor community.
  • Invite specific connections to webinars and other investor events.

Qualifications:

  • Bachelor's degree in Legal Studies, Business Administration, or a related field.
  • Previous experience working in a legal environment or administrative role preferred.
  • Strong organizational and time management skills
  • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
  • Excellent written and verbal communication skills
  • Attention to detail and ability to maintain confidentiality
  • Ability to work independently and collaboratively in a fast-paced environment
  • Knowledge of legal billing systems and procedures is a plus
  • Familiarity with legal research tools and databases is desirable
  • Flexibility and adaptability to changing priorities and deadlines
  • Commitment to professionalism and ethical conduct in all aspects of work

Job Type: Full-time

Pay: Php45, Php60,000.00 per month

Benefits:

  • Company events
  • Gym membership
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Staff meals provided

Ability to commute/relocate:

  • Ortigas: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • legal environment or administrative role: 2 years (Required)
  • knowledge of legal billing systems: 2 years (Required)

Work Location: In person

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Support Specialist

₱1500000 - ₱3000000 Y Coefficient

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Job Description

Who we are

Coefficient is a VC-backed SaaS startup based in the SF Bay Area. We are building a remote-first company with a focus on hiring the best talent regardless of location. Our culture is centered around people who are smart, driven, curious and collaborative. We are embarking on a journey to unleash the power and flexibility of spreadsheets across all of the data in company systems. The founders are serial entrepreneurs whose last startup, Shopular, was backed by Y Combinator and Sequoia and acquired by Rakuten Ebates.

What we do

Coefficient provides a no-code solution that enables business teams to access their company data in real-time directly from their spreadsheets and make it actionable across the organization. Whether their data lives in business applications, databases, data warehouses, or business intelligence solutions, business users can easily work with this data without IT involvement.

Using Coefficient, business teams can be more effective with company data that's connected, automated and performant in the most familiar and flexible analytics product – their spreadsheet. By meeting users where they are, companies can now reduce friction between IT and business teams to drive higher efficiency and growth.

About the job

At Coefficient, we believe that providing the highest quality support is vital to our core product experience. Support Specialists are empathetic, resourceful communicators who not only resolve user issues but also answer questions from our valued users. This individual is always looking for unique and creative ways to help others, tackle problems, and improve future experiences. Due to the fast-paced and evolving business needs, Support Specialists need to be dynamic, self-motivated, and able to multitask between support, documentation, and growing business objectives.

*Responsibilities *

  • Resolve a high volume of user requests through various support modalities which may include inbound and outbound email, chat, and messaging.
  • Investigate and fulfill all tier 1 & 2 support requests while communicating directly with users and internal stakeholders. This includes collaborating across teams to escalate issues as necessary.
  • Navigate ambiguity in one-off issues to deliver exceptional outcomes.
  • Diagnose problems and propose possible solutions for the short- and long-term.
  • Complete thorough documentation and notation on user requests to be able to provide feedback to leadership and program teams regarding processes and trends.
  • Demonstrate strong written and verbal communication skills while being mindful of your tone and your pace in order to respond to and exceed customers' expectations.

*Basic Qualifications *

  • Minimum 4+ years of SaaS customer support experience.
  • Must have an intermediate/advanced level knowledge of Google Sheets or Excel.
  • Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways.
  • Strong written and verbal communication skills - You are an effective communicator and listener, and you adapt easily to varied communication methods.
  • Collaboration - You value teamwork and contribute to a synergistic work environment where people learn from one another.
  • Strategic problem solving - You can leverage multiple resources to inform and support critical decisions.
  • Excellent organization - You effectively prioritize work to target the highest-impact issues first.
  • Optimism - You are motivated by a challenge, and you approach problems with a positive attitude.
  • Ability to remain calm under pressure -- You troubleshoot problems and find speedy resolutions in high-pressure, time-sensitive situations.
  • Desire to learn - You're a highly motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback.
  • Experience with Zendesk, SQL, Salesforce, HubSpot, are a plus

*Preferred Qualifications *

  • Bachelor's Degree in Business, Communications, English, or Journalism.
  • Support experiences in a high-volume environment, such as service industries, retail, or hospitality.

The working hours for this role will be 10:00pm-7:00am Manila Time (7:00am-4:00pm Pacific Time) to overlap with the hiring manager

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Support Specialist

₱400000 - ₱600000 Y WeMod

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Job Description

At WeMod, we're on a mission to make gaming more fun. We're building the world's ultimate game companion, where millions of PC gamers discover mind-blowing ways to play their favorite games. Founded with a community-first approach, WeMod has become the go-to destination for gamers seeking safe and seamless ways to enhance their gaming experience.

Our platform unites cutting-edge technology with security, transforming how players interact with games through innovative features like interactive maps and real-time mods. We're not just building software; we're crafting the future of gaming where every player can experience games exactly as they want to. We're creating a new category in gaming technology that will fundamentally change how people play.

Role Overview
Are you passionate about helping fellow gamers and creating exceptional support experiences?

We're seeking Support Specialists who share our enthusiasm for making gaming more fun. In this role, you'll be the front-line champion for our community, helping users get the most out of WeMod while maintaining our high standards for trust and technical excellence.

Key Responsibilities

  • Provide friendly, solution-focused support to our gaming community via email and Discord
  • Troubleshoot technical issues related to mods, game compatibility, and platform features
  • Collaborate with our testing team to verify and reproduce user-reported technical issues
  • Create and update support documentation in our knowledge base
  • Gather and share user feedback to help improve our products and services
  • Identify user experience gaps and potential improvements based on support interactions
  • Maintain response time and quality metrics while delivering personalized support
  • Assist in moderating community discussions and maintaining a positive environment
  • Identify and escalate complex technical issues or emerging trends

Who You Are

  • Active PC gamer with deep understanding of gaming culture and mechanics
  • Strong technical troubleshooting skills and problem-solving ability
  • Excellent written and verbal communication skills in English
  • Experience providing customer support via email, chat, or community platforms
  • Ability to explain technical concepts in user-friendly language
  • Strong attention to detail and documentation skills
  • Self-motivated with excellent time management abilities
  • Stable high-speed internet connection

Bonus Points

  • Experience with WeMod or similar modding platforms
  • Knowledge of common gaming issues and troubleshooting methods
  • Experience using support ticket systems and knowledge bases

What we offer

  • Competitive compensation
  • A flexible work environment that caters to your gaming schedule
  • A chance to be part of a passionate community of gamers and creators

How To Apply
Please submit:

  • Resume

Join us in creating the ultimate PC gaming companion

WeMod is an equal opportunity employer committed to building a diverse and inclusive team. We welcome applications from all qualified candidates regardless of background.

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