3,353 Support Specialist jobs in the Philippines

Why Nasdaq

When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

This is a permanent full-time role based in BGC, Taguig following a hybrid work model setup.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do

Collaboration and Leadership:

• Work closely with cross-functional teams (engineering, infrastructure, security).
• Mentor junior team members and provide technical leadership.

Technical Solutions and Development:

• Translate business requirements into technical solutions.
• Create dashboards, reports, and scheduled jobs.
• Ensure data integrity through imports/exports.
• Maintain and support the ServiceNow platform and related environments.

Monitoring and Troubleshooting:

• Monitor KPIs and suggest improvements.
• Respond to incidents and service requests, including on-call duties for critical issues.
• Troubleshoot and resolve ServiceNow-related issues.

Security and Compliance:

• Ensure secure and appropriate access to data and features.
• Implement security policies and audit controls.
• Ensure compliance with internal and external standards.

Documentation and Knowledge Sharing:

• Document incidents and resolutions for knowledge sharing.

What We Expect

• Strong analytical and troubleshooting skills.
• Proficiency with Power BI / Excel / Microsoft tools.
• Working experience on ServiceNow: Cases, Requests, CSM Portal, Reporting.
• Working experience on ServiceNow: Ticket creation, Ticket Categorization, Solution Delivery, Reporting and Analysis.
• Proficiency with Co-pilot, AI tools and agentic workflow implementations.
• Excellent communication and collaboration skills.
• Ability to suggest and implement process improvements based on feedback and analysis.
• Ability to manage multiple priorities in a fast-paced environment.
• Bachelor's degree in computer science or related field.
• ITIL Foundation – Preferred
• Amenable to work in a mid-shift schedule (5:30pm – 2:30am Manila time)

Does It Sound Like You?

"" link and If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Why Nasdaq
When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer
This is a permanent full-time role based in BGC, Taguig following a hybrid work model setup.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do
Collaboration and Leadership:

• Work closely with cross-functional teams (engineering, infrastructure, security).
• Mentor junior team members and provide technical leadership.

Technical Solutions and Development:

• Translate business requirements into technical solutions.
• Create dashboards, reports, and scheduled jobs.
• Ensure data integrity through imports/exports.
• Maintain and support the ServiceNow platform and related environments.

Monitoring and Troubleshooting:

• Monitor KPIs and suggest improvements.
• Respond to incidents and service requests, including on-call duties for critical issues.
• Troubleshoot and resolve ServiceNow-related issues.

Security and Compliance:

• Ensure secure and appropriate access to data and features.
• Implement security policies and audit controls.
• Ensure compliance with internal and external standards.

Documentation and Knowledge Sharing:

• Document incidents and resolutions for knowledge sharing.

What We Expect

• Strong analytical and troubleshooting skills.
• Proficiency with Power BI / Excel / Microsoft tools.
• Working experience on ServiceNow: Cases, Requests, CSM Portal, Reporting.
• Working experience on ServiceNow: Ticket creation, Ticket Categorization, Solution Delivery, Reporting and Analysis.
• Proficiency with Co-pilot, AI tools and agentic workflow implementations.
• Excellent communication and collaboration skills.
• Ability to suggest and implement process improvements based on feedback and analysis.
• Ability to manage multiple priorities in a fast-paced environment.
• Bachelor's degree in computer science or related field.
• ITIL Foundation – Preferred
• Amenable to work in a mid-shift schedule (5:30pm – 2:30am Manila time)

Does It Sound Like You?
Please follow through by clicking the "Apply" link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified

Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

At WeMod, we're on a mission to make gaming more fun. We're building the world's ultimate game companion, where millions of PC gamers discover mind-blowing ways to play their favorite games. Founded with a community-first approach, WeMod has become the go-to destination for gamers seeking safe and seamless ways to enhance their gaming experience.

Our platform unites cutting-edge technology with security, transforming how players interact with games through innovative features like interactive maps and real-time mods. We're not just building software; we're crafting the future of gaming where every player can experience games exactly as they want to. We're creating a new category in gaming technology that will fundamentally change how people play.

Role Overview
Are you passionate about helping fellow gamers and creating exceptional support experiences?

We're seeking Support Specialists who share our enthusiasm for making gaming more fun. In this role, you'll be the front-line champion for our community, helping users get the most out of WeMod while maintaining our high standards for trust and technical excellence.

Key Responsibilities

• Provide friendly, solution-focused support to our gaming community via email and Discord
• Troubleshoot technical issues related to mods, game compatibility, and platform features
• Collaborate with our testing team to verify and reproduce user-reported technical issues
• Create and update support documentation in our knowledge base
• Gather and share user feedback to help improve our products and services
• Identify user experience gaps and potential improvements based on support interactions
• Maintain response time and quality metrics while delivering personalized support
• Assist in moderating community discussions and maintaining a positive environment
• Identify and escalate complex technical issues or emerging trends

Who You Are

• Active PC gamer with deep understanding of gaming culture and mechanics
• Strong technical troubleshooting skills and problem-solving ability
• Excellent written and verbal communication skills in English
• Experience providing customer support via email, chat, or community platforms
• Ability to explain technical concepts in user-friendly language
• Strong attention to detail and documentation skills
• Self-motivated with excellent time management abilities
• Stable high-speed internet connection

Bonus Points

• Experience with WeMod or similar modding platforms
• Knowledge of common gaming issues and troubleshooting methods
• Experience using support ticket systems and knowledge bases

What we offer

• Competitive compensation
• A flexible work environment that caters to your gaming schedule
• A chance to be part of a passionate community of gamers and creators

How To Apply
Please submit:

• Resume

Join us in creating the ultimate PC gaming companion

WeMod is an equal opportunity employer committed to building a diverse and inclusive team. We welcome applications from all qualified candidates regardless of background.

ClinicMind is a leader in providing innovative solutions for healthcare practice management, delivering tools that empower clinics to run more efficiently while enhancing patient engagement. Our PatientHub platform enables seamless communication, scheduling, and interaction between patients and providers.

We are seeking a highly skilled Support Specialist to join the PatientHub Team within our Service Delivery division. This is a client-facing role that requires strong technical knowledge, excellent communication skills, and the ability to troubleshoot and guide customers effectively in a fast-paced, tech-driven environment.

Responsibilities

• Serve as the first point of contact for PatientHub clients, providing professional, empathetic, and timely support.

• Troubleshoot, diagnose, and resolve issues related to the PatientHub platform and integrated technologies.

• Handle Level 2 support responsibilities, taking ownership of escalated technical issues that require deeper investigation and resolution.

• Perform advanced troubleshooting and work cross-functionally to coordinate resolutions across multiple teams.

• Leverage GoHighLevel expertise to configure, optimize, and support client workflows.

• Assist clients in adopting and effectively using AI and Machine Learning technologies within PatientHub.

• Document and escalate technical issues to the appropriate teams when necessary.

• Collaborate cross-functionally with the Service Delivery division to ensure a seamless client experience.

• Educate clients on system best practices, including communication, scheduling, and engagement tools.

• Maintain accurate and detailed records of client interactions and resolutions.

• Stay current on updates, tools, and best practices relevant to PatientHub, GoHighLevel, and industry trends.

Qualifications

• Fluent English communication skills (both written and verbal) are required.

• 2+ years of hands-on GoHighLevel experience (certification strongly preferred).

• 3+ years of customer service experience in a client-facing environment.

• Experience working with Machine Learning / AI technology.

• Strong problem-solving skills and the ability to manage multiple tasks effectively.

• Demonstrated ability to work independently in a remote setting.

• Experience with websites and SEO is a plus, though not required.

Must Have

• Reliable broadband internet connection and a dedicated, quiet workspace for remote work.

• High comfort level working on Eastern Time Zone/US Shift

• Laptop/Desktop with at least 16 GB

SOS consulting is an expert software implementation business that provides software to clients all over the world. We have a team of developers who help their business to implement Zoho One to streamline their business process.

We are looking for Support Specialist

Responsibilities:

• Keeps customer informed of how and when problems are resolved
• Manage and maintain the Support Ticket Dashboard
• ·Manage support tickets and pass on requests to other team, (Developers ,and Consultants

Qualifications

• 2 years of support experience, preferably in a Software ( Consulting Company)
• Must have excellent Customer Service skills and a passion to learn new software
• Ability to work under pressure, must know how to schedule, prioritize, multi-task and follow through to ensure that tasks are completed.
• Accuracy and attention to detail
• Team-working skills
• Excellent Verbal and Written communication skills.

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Work from home

Work Location: Remote

Job Summary

We are seeking a skilled Full Stack Developer with expertise in Angular, Java, and PL/SQL to provide Level 3 (L3) technical support. The ideal candidate will troubleshoot complex issues, ensure application stability, and collaborate with stakeholders to deliver high-quality solutions in a client-facing environment.

Key Responsibilities

• Provide L3 technical support for applications built on Angular and Java.
• Troubleshoot, debug, and resolve production issues in a timely manner.
• Collaborate with cross-functional teams to identify root causes and implement permanent fixes.
• Develop and maintain PL/SQL queries and stored procedures as part of issue resolution.
• Work closely with clients and stakeholders to ensure smooth business operations.
• Document issues, solutions, and knowledge base updates for future reference.

Must-Have Skills

• Strong hands-on experience with Angular (front-end).
• Proficiency in Java (back-end).
• Good knowledge of PL/SQL for database support.
• Minimum 5+ years of experience as a full stack developer or in a similar technical support role.

Good-to-Have Skills

• Effective communication and problem-solving skills.
• Experience in client-facing support engagements.
• Familiarity with ITIL or similar support frameworks.

Job Summary

We're looking for a dependable and proactive Support Specialist (After-Hours) to handle urgent or emergency calls outside of standard business hours. This role ensures that residents, clients, and team members receive timely support when unexpected issues arise.

The ideal candidate communicates clearly in English, stays calm under pressure, and can think quickly to coordinate solutions. You'll be the first point of contact for emergencies, responsible for documenting incidents, escalating concerns, and ensuring proper follow-up.

Key Responsibilities

• Answer and manage all incoming after-hours or emergency calls in a professional and empathetic manner.
• Collect and assess information to determine urgency and next steps.
• Escalate issues to the appropriate department, vendor, or on-call staff as needed.
• Document all calls, actions taken, and follow-up requirements accurately.
• Coordinate with maintenance and operations teams to ensure quick resolution of urgent issues.
• Provide clear communication updates to leadership on high-priority cases.
• Maintain professionalism, confidentiality, and accuracy in all communication and reporting.

Qualifications

• Excellent spoken and written English communication skills.
• Experience in customer service, dispatch, property management support, or similar role.
• Ability to stay composed and make sound decisions in time-sensitive situations.
• Strong organizational skills and attention to detail for accurate documentation.
• Reliable internet connection and quiet workspace suitable for call handling.
• Comfortable working after-hours and weekends, with flexibility as needed.

Preferred Skills

• Familiarity with property management, maintenance coordination, or virtual team support.
• Experience using tools like Slack, Asana, or call management platforms.
• Prior experience in emergency response, dispatching, or operations coordination is a plus.

Schedule & Compensation

• Position Type: Full-Time, Remote
• Schedule: After-hours / overnight coverage (40+ hours per week)
• Compensation: Competitive; commensurate with experience

Job Type: Full-time

Pay: Php Php450.00 per hour

Expected hours: 40 per week

Benefits:

• Work from home

Application Question(s):

• Please record a short 1–2 minute voice message using

and paste the link below.

In your recording, please include:

• Your full name

• A brief overview of your experience handling calls or emergencies

• Why you're interested in the Support Specialist (After-Hours) role at DeleGreat

This helps us understand your communication style and clarity, since the position involves call handling and coordination. This is not an evaluation of accent or background.

Work Location: Remote

Overview:

Join AspiraGlobal as a Support Specialist Be the go-to person for our clients and customers, helping with inquiries and support while building your skills in communication, problem-solving, and teamwork. Thrive in a dynamic onsite environment in Davao and grow your career with us

Responsibilities:

• Assist customers with inquiries and provide support through various channels (phone, chat, or email)
• Help resolve issues quickly and professionally
• Document interactions accurately in our systems
• Collaborate with teammates to improve service quality and processes
• Contribute to a positive and productive team environment

Qualifications:

• At least 1 year of relevant experience (BPO, customer service, or support roles)
• Strong English communication and interpersonal skills
• Problem-solving and multitasking abilities
• Willing to work onsite in Davao City
• Open to shifting schedules

Perks & Benefits:

• Competitive salary: ₱18,000–₱25,000/month
• HMO + 2 dependents
• 24 Paid Time Offs
• Performance incentives
• Life insurance + government-mandated benefits
• Career growth and development opportunities

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Be the driving force behind seamless connectivity and secure networks.

What is the role

This role is responsible for ensuring proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

The following include but may not be limited to the responsibilities of the Support Specialist:

• Respond to help requests via phone and email professionally.
• Document user details and issue descriptions accurately.
• Build rapport and gather detailed problem information.
• Prioritize, schedule, and escalate issues as needed.
• Track and document the full support process and time spent.
• Use diagnostic tools and online resources for troubleshooting.
• Maintain documentation of client systems and environments.
• Stay updated on supported hardware and software.
• Perform hands-on fixes, software installs, and system configurations.
• Provide network support and test solutions for effectiveness.
• Analyze issue trends and suggest preventive measures.
• Develop user guides and FAQs.

Work Set-up / Work Schedule

• Remote
• Work Schedule: Rotates on a 24/7 Basis

Who we are looking for

Successful candidate must possess:

• Minimum of 3–4 years of hands-on experience in networking technologies and infrastructure
• Must have CCNA or CCNP certification
• Microsoft Support Certifications (preferred)
• Experience with Microsoft desktop/server OS and networking devices (routers, switches, firewalls)
• Experience working in an MSP environment is a plus
• Skilled in diagnostics and troubleshooting
• Strong research, analytical, and problem-solving abilities
• Clear, user-friendly communication
• Excellent written, verbal, and interpersonal skills
• Detail-oriented, organized, and self-motivated
• Customer-focused with a collaborative mindset

What we offer

• Day 1 HMO + 1 free dependent
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differentials pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided

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