89 Order Management jobs in the Philippines

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of 33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary. The ContiTech group sector develops and manufactures, for example, cross-material, environmentally friendly and intelligent products and systems for the automotive industry, railway engineering, mining, agriculture and other key industries. Guided by the vision of "smart and sustainable solutions beyond rubber," the group sector draws on its long-standing knowledge of the industry and materials to open up new business opportunities by combining various materials with electronic components and individual services.
In Scope:
- Enter SAP Orders according to ContiTech (CT) Work Instructions, MTS Orders in SAP Module SD (P61) -> Pilot AAM PTS Business
- Order Intake via EDI, Tangro, manual orders
- Confirm orders with leadtimes based on CT Guideline to customers via SAP workflow (automatic) or shared E-Mail Address within 2 working days
- Orders will be sent from CT to External Service Provider via E-Mail
- Training / Onboarding initially done by CT; afterwards Train a Trainer concept by Service Provider
- In case of questions the Service Provider needs to contact CT Contact immediately
- Fixed price / order or flat- rate
- Payment once a month
- In case of mistakes the Service provider needs to be liable for consequental damage
- NDA crucial for external provider
▪ Bachelor's degree or equivalent
▪ 4-7 years of experience in Customer Service, Order Management or Suppy Chain roles
▪ Order Management or Supply Chain Management experience required
▪ Small group project or process improvement initiative
▪ At least 2 years experience in a BPO or shared services environment working with Asia, Australia, Europe, South Africa, Latin America or North America market.
- Work effectively in teams, including multi-disciplinary teams
- Demonstrates even-tempered, tactful, considerate and pleasant behavior- Presents and maintains a professional demeanor
- Self-starter, able to determine work steps based on management direction- Takes initiative and asks clarifying questions as necessary
- Demonstrated ability to manage multiple priorities and follow through on projects to completion - Maintains composure in a fast-paced, rapidly changing environment
- Consistently exhibits sound professional judgment- Ability to identify and analyze issues, prioritize and quickly recommend and implement appropriate solutions
- Demonstrated ability to achieve successful outcomes in handling difficult situations, customers and suppliers- Thinking critically and structuring analyses to solve poorly defined problems
- Basic project management skills, including understanding how to plan for own work in reasonable time frame and break tasks into achievable sub-tasks- Strong analytical abilities, including ability to leverage Excel, Access and other quantitative analysis tools
- Strong business modeling experience- Ability to effectively interact with many levels of management in both one-on-one and multi-disciplinary group settings- Good written and oral communication skills
Ready to drive with Continental? Take the first step and fill in the online application.

Job Location
MANILA NET PARK OFFICE
Job Description
At P&G, we run one of the world's largest SAP implementations, the backbone of P&G's business. As the IT Engineer for P&G's Order Management, you will partner with the business to drive transformative value with strategic and robust solutions. You will join a team of leaders within the company for Order Management digital products globally. We start with the customer at the center and partner with SAP and strategic
partners to deliver our Global Order Management products with excellence. We engineer, secure and support IT Operations in operating Order Management digital products:
- Order Processing & Orchestration
- Pricing & Invoicing
- Reporting
- Supply Chain Restructure
- Recycling Administration & Aftersales
This role has end-to-end accountability for specific Order Management solutions. IT Engineer responsibilities include providing strategic solution direction and governance to projects, user research and collaboration, vendor management (limited), innovation, financial management, and internal controls management. This role will manage a global solution set based on SAP SD and in process of transition to new ecosystem based on SAP S/4HANA.
We are looking for someone who has experience in design, integration and implementation of applications, projects and services, ideally in supply chain space; someone who has passion for continuous learning, comes with a growth mindset, is in touch with the latest trends in supply chain & IT industry and is able to practically apply this on complex problems.
Responsibilities
+ Engineering Oversight & Execution: Delivers the backlog features by working in an internal or with a 3rd party Agile Team, influences the technical roadmap of a product
+ Technical Assessment & Stewardship: Provides technical inputs to new integrations and implementations, validates solution design, ensures compliance to Stewardship requirements
+ Quality Assurance & Operations: design, build and execute tests to ensure success, recommend testing and test automation to ensure success, offer feedback on consistency and uniformity of code
+ Leads development, quality assurance and release management, including Technology Selection
+ Use design and implementation of best practices to build high-quality components and solutions
+ Approves product changes
+ Supports IT Operations L3 (upon request) in Incidents resolution
Supports IT Operations in Problem records resolution
Job Qualifications
+ Bachelor's Degree in Information Systems, Information Technology (IT), Computer Science, Engineering or on-the-job experience in this such roles
+ At least 1 year hands-on experience, gained through full-time jobs, in design, integration and implementation of SAP SD (or other SAP technology stack).
+ Strong passion for technology and ability to leverage technology to add business value
+ Collaboration skills and strong ability to analyze and synthesize business problems, recognize patterns and conceptualize processes in a way that can be understood by non-IT professionals
+ Strong passion for technology and ability to leverage technology to add business value.
+ Experience in design, integration and implementation of IT software in P&G landscape
+ Optional qualifications that will be an additional advantage, but are not mandatory
+ Practical knowledge of latest SAP technologies, specifically SAP HANA Platform and its transformational capabilities; Experience in building modern extensions on SAP Business Technology Platform and integrating with SAP on-premise
+ Practical knowledge of SAP solutions architecture and hands-on experience with SAP ECC and S/4HANA
+ Official SAP Certification, in the area of SAP SD / HANA
Job Schedule
Full time
Job Number
R000133110
Job Segmentation
Experienced Professionals

**Job Description Summary**
The Order Management Leader owns key Order operations processes to drive regional backlog management, Order execution and Equipment delivery in collaboration with ITO, OM, HPM, Sourcing, Logistics, Lean & Commercial teams for HCS equipment. You will play a pivotal role in sales transfer, Inventory Management and revenue recognition compliance for HCS equipment business in AKA region.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
**Roles and Responsibilities**
+ Leads Order management team in AKA zones to ensure predictable Order Execution Process in collaboration with Sales, Modality, HPM, Service and Finance. This includes:
+ Leading Regional Backlog Management & order Execution to Drive Equipment Delivery and Sales Transfers.
+ Contribute to revenue linearity by date management, timely execution, and risk mitigation for fulfillment in coordination with S&OP and global fulfilment teams.
+ Drive COSD (Customer On-Site Date) Stability and Quality of delivery to Customers.
+ Inventory Management and Obso / reserve management
+ Drive Standard Work and deliver performance on KPI's through Daily Management system (DMS) related to Order Management
+ Act as single Interface to International OM Organization, Modalities, Sales, HPM and Finance for matters related to orders execution and fulfillment.
+ Implementation of global programs related to Order operations in AKA in collaboration with International OM Team.
+ Coordination with Logistics, shipping teams in Mfg & warehouses to ensure timely delivery of equipment to customers as per the orders in accordance with relevant Rules & Regulations.
+ Coordination with Logistics & sourcing teams to deliver cost productivity
+ Ensure adherence to revenue recognition norms and ensure proper documentation.
+ Drive Lean/Simplification projects to improve process effectiveness and efficiency
Quality Specific Goals:
+ Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int'l Law is broken.
+ Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int'l Law is broken.
+ Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
+ Complete all planned Quality & Compliance training within the defined deadlines
**Required Qualifications:**
+ Bachelor's degree in operations management, Business Management or other related-field.
+ At least 15 years+ of leadership experience in corporate environment.
+ Leadership skills to lead and influence teams and shape/lead growth vision and business strategy
+ Team oriented - ability to motivate and work well with diverse, cross-functional teams. Excellent oral and written communications skills (English)
+ Strong analytical and process skills
+ Experience in interfacing with both internal team members and external customers as a part of a solution-based sales process
+ Strong communication skills to synthesize complex issues and communicate into simple messages.
+ Demonstrated ability to energize, develop, and build rapport at all levels within an organization
**Preferred Qualifications:**
+ MBA or Business Administration or related field medical equipment industry acumen
+ Deep marketing expertise in market & customer insights and product commercialization
**Inclusion and Diversity**
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
#LI ONSITE
#LI HYBRID
**Additional Information**
**Relocation Assistance Provided:** No

**The Position**
Looking for a role where you can focus on where you will help build the Order to Cash, Order Management team? Help us build our team by providing timely review and solution of errors of incoming electronic sales orders, billing document and manual release to accounting for Global Business Services supported countries. In addition, you will perform global approval of credit note requests.
**Tasks and Responsibilities:**
+ As Senior Specialist in Order Management, you are ensuring complete sales order and billing process for supported countries with defined complexity in SAP Global Business Services. Also, daily monitoring is performed including analysis and solution of occurring errors in sales order entry interfaces.
+ You are responsible for validation and approval of rebate credit note requests. Review requests with regards to requirements for posting to correct accounts and income statement positions.
+ You are supporting local business for sales order management processes and ensure that standards in daily business are kept according to global order management guidelines and concepts.
+ In addition, you are managing Order Management processes such as:
+ Sales orders are ready to be processed
+ Billing are timely posted and released to accounting
+ Rebate credit note requests are created with correct data and approved in a timely manner.
+ Accuracy of Pricing Validation
+ Mass upload of sales order
+ Reporting and Presentation
+ Stakeholder Management
+ Deployment
+ Internal control monitoring
+ First level support for issue resolution
+ Facilitate trainings and knowledge transfers
+ Spearhead process improvements
+ Other tasks that may be assigned by Team Lead
**About our Future Employee**
You must have 3-5 years of experience in order management processes.
Additionally, we are looking for a candidate with:
+ Bachelor degree in Accounting, Business Administration or equivalent.
+ Broad knowledge in SAP Sales & Distribution(sales order processing, pricing, billing)
+ Strong analytical skills, good personal and organizational skills, sensitivity for people, drive for continuous improvement, negotiating skills, capacity for teamwork, reliability and self-dependent.
+ Very good command of English language skills.
+ With experience in a shared services environment is an advantage
+ Willing to work in a flexible schedule (Morning/ Mid/ Night).
**Click here to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.**
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.

**Job Summary**
The SPE-Order Management-Voice role requires a dedicated professional with 2 to 5 years of experience in managing order processes and handling customer complaints. The candidate will work from the office in a rotational shift utilizing their expertise in MS Excel and domain skills in complaint management and call center operations to ensure seamless operations and customer satisfaction.
**Responsibilities**
+ Manage and process orders efficiently to ensure timely delivery and customer satisfaction.
+ Handle customer inquiries and complaints with professionalism and empathy ensuring resolution and customer retention.
+ Utilize MS Excel to maintain accurate records of orders and customer interactions ensuring data integrity.
+ Collaborate with team members to streamline order management processes and improve operational efficiency.
+ Monitor and analyze order trends to identify areas for improvement and implement corrective actions.
+ Provide support to the call center team by sharing insights and best practices for handling customer complaints.
+ Ensure compliance with company policies and procedures in all order management activities.
+ Communicate effectively with customers and internal teams to resolve issues and provide updates on order status.
+ Participate in training sessions to stay updated on product knowledge and customer service techniques.
+ Contribute to the development of strategies to enhance customer experience and loyalty.
+ Report on key performance metrics related to order management and customer satisfaction.
+ Support the implementation of new technologies and tools to enhance order management processes.
+ Maintain a high level of accuracy and attention to detail in all tasks to ensure quality service delivery.
**Qualifications**
+ Possess strong proficiency in MS Excel for data management and analysis.
+ Demonstrate experience in complaint management within the life sciences domain.
+ Exhibit excellent communication skills in English both written and verbal.
+ Show ability to work effectively in a call center environment with rotational shifts.
+ Display strong problem-solving skills and a customer-centric approach.
+ Have a track record of improving processes and enhancing customer satisfaction.
+ Be adaptable to changing priorities and able to work under pressure.
**Certifications Required**
Certification in MS Excel or Customer Service Management.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Specialist 1, Order Management**

Emerson’s 130 years of history has been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. Our disciplined management process helps us continue to deliver strong and consistent performance even in the most challenging of conditions, marking in 2020 our 64th year of consecutive increased dividends.

By joining us as a **Specialist 1, Order Management **, you will be a key member of a high-performing, dynamic, and customer focused Order Management team. In this capacity, you will have the opportunity to make a difference by providing excellent customer service to our partners and Emerson end customers. Through your skills and expertise in Customer Care, you will provide product pricing, delivery, and parts information to seamlessly serve our customers.

**IN THIS ROLE YOU WILL**:

- Receive, enter, and process orders into the Business System
- Generate and send customer order acknowledgement
- Coordinate with factory personnel, representatives, Inside Sales and Customer Support
- teams to monitor the status of Request for Quotation (RFQ), Orders, Buyouts, Shipment Holds, Shipment Status, and Inspections
- Check completeness of commercial requirements for Tier 0 orders.
- Notify customer of promise delivery date and provide shipment confirmation to customers
- Update order and quote records and status in Business System

**FOR THIS ROLE YOU WILL NEED**:

- Bachelor’s degree in any 4-year course
- At least 1.5 years of experience related to documentation management, data entry and/or data administration support or function
- Knowledge of MS Office Applications like MS Outlook and Excel
- Knowledge in business processes, system and tools
- General understanding of the quote-to-cash process
- Knowledge in Trade compliance

**WHO YOU ARE**:
You have a strong drive for results and exhibit passion and enthusiasm to get things done. Self-directed with a strong sense of urgency in meeting tasks and deadlines. With excellent communication skills, you can effectively communicate ideas, collaborate, and effectively work with people across any level. You are a team-player with analytical skills and keen attention to details.

**Our Offer to You**:
**_Make a difference with the work you do _**

By joining Emerson, you will be working at the heart of our People team. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organization. We offer plentiful opportunities for advancement and support this through our formal personal development planning process.

At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place that we found it. We are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential.

We are committed to the ongoing development of our employees because we know that it’s critical to the success of our company as a truly global entity. Our training programs and initiatives focus on end-to-end development from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.

**Get to Know Us

The Order Management Specialist ensures the seamless processing of customer orders from initiation to completion. This role involves coordinating with various teams, maintaining accurate records, and delivering excellent customer service to ensure timely and accurate order fulfillment.
br>Order Processing:
Review and process customer purchase orders accurately and efficiently.
Verify order details, including pricing, terms, and stock availability.
Enter and update orders in the system to ensure accurate tracking.

Customer Communication:
Communicate with customers to confirm orders, delivery schedules, and any changes or delays.
Address and resolve customer inquiries related to orders and shipments.

Coordination Across Departments:
Collaborate with sales, logistics, and warehouse teams to ensure timely order fulfillment.
Coordinate with the finance team to validate payment terms and credit approvals.

Order Tracking and Reporting:
Monitor the status of orders to ensure on-time delivery.
Generate reports on order trends, delivery timelines, and customer satisfaction.

Problem Resolution:
Identify and resolve issues related to order discrepancies, shipping delays, or inventory shortages.
Escalate complex problems to the appropriate teams or management.

Documentation and Compliance:
Maintain accurate and organized records of orders, invoices, and delivery confirmations.
Ensure compliance with company policies and procedures for order management.

Process Improvement:
Identify inefficiencies in the order management process and recommend improvements.
Participate in implementing new tools or systems to enhance order handling.

The Order Management Specialist ensures the seamless processing of customer orders from initiation to completion. This role involves coordinating with various teams, maintaining accurate records, and delivering excellent customer service to ensure timely and accurate order fulfillment.
br>Order Processing:
Review and process customer purchase orders accurately and efficiently.
Verify order details, including pricing, terms, and stock availability.
Enter and update orders in the system to ensure accurate tracking.

Customer Communication:
Communicate with customers to confirm orders, delivery schedules, and any changes or delays.
Address and resolve customer inquiries related to orders and shipments.

Coordination Across Departments:
Collaborate with sales, logistics, and warehouse teams to ensure timely order fulfillment.
Coordinate with the finance team to validate payment terms and credit approvals.

Order Tracking and Reporting:
Monitor the status of orders to ensure on-time delivery.
Generate reports on order trends, delivery timelines, and customer satisfaction.

Problem Resolution:
Identify and resolve issues related to order discrepancies, shipping delays, or inventory shortages.
Escalate complex problems to the appropriate teams or management.

Documentation and Compliance:
Maintain accurate and organized records of orders, invoices, and delivery confirmations.
Ensure compliance with company policies and procedures for order management.

Process Improvement:
Identify inefficiencies in the order management process and recommend improvements.
Participate in implementing new tools or systems to enhance order handling.

You may send resume at

CSSC Order Management Team Supervisor
Job Description
**Industry Customer Service & Sales Center (CSSC) Order Management Team Supervisor (Mid Shift)**
Ortigas Center, Pasig City
**Are you interested to work as a CSSC Order Management Team Supervisor** **? In this role, You will actively develop and lead an efficient, productive, motivated and supportive Industry CSSC Order Management Team delivering world-class customer services through various communication channels.** **You will manage the demands of the Order Management Team by coordinating and regularly reviewing worklists and managing shift/resource capacity to ensure optimal customer service levels are achieved.** **You will enable the team to provide exceptional service with the adoption of best practice workflows and document special local processes. Actively develop, monitor, and report on a set of pre-defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the team.**
**Your main responsibilities:**
+ Ensure the supervision and direction of the team with coordinating daily work demands are achieved with quality, accuracy and timeliness.
+ Schedule resource capacity according to shift schedules to secure continuous delivery of services to our customers.
+ Monitor performance against KPIs and SLA and provide regular reports to senior management.
+ Manage and encourage the development of the team and help them progress towards their professional development goals.
+ Analyze performance data to identify areas for improvement and propose actionable changes.
+ Adapt any new best practice process into daily work schedules with the training and upskilling of teams.
+ Ensure all processes comply with best practices and/or local legislation and regulations for the country specific.
+ Participate in the hiring process and training/upskilling of new employees.
+ Engage in regular discussions about employee development and performance.
+ Conduct yearly employee development dialogues aligned with group's annual cycle.
+ Follow all local guidance concerning quality, environment, sustainability, health, and safety.
+ Support Ad hoc tasks defined by leadership
**Your background:**
+ Minimum of 5 years of Grundfos CSSC experience or similar experience.
+ Good knowledge and proven experience of Customer Service Management, relevant administrative experience, organizational skills & accountability with the customer.
+ Good knowledge of our business structure, processes, products, and key market needs to create a successful customer centric experience.
+ Current with relevant technology and trends and applications.
+ Good proficiency in MS Office applications.
+ Good communication and networking skills together with the ability to build strong and trusting relationships with both internal and external stakeholders.
+ Good written and spoken English.
+ Ability to speak multiple Languages is an advantage.
+ Ability to work shifts, including possible night shift and local public holidays
**What's in it for you?**
**Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment** guided bysix core values ( **.**
+ Development opportunities in an international environment
+ People- and value-focused organization culture
+ Social- team and sport events
+ Training opportunities
**Do you want to learn more?**
If this job sounds appealing, please send your resume and cover letter by clicking "Apply".
To dig deeper into the Grundfos universe, follow us on LinkedIn ( orYoutube ( , and to get to know some of your future colleagues and why they love working at Grundfos, check outMeet our people ( look forward to hearing from you.**
Information at a Glance
**Job details**
Workplace: Hybrid (office and home-working)
Job Location: Pasig City, National Capital Region, Philippines
Contract Type: Full-Time
Employment Type: Regular