59 Order Management Specialist jobs in the Philippines

**Introduction**
The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.

**Your Role and Responsibilities**
Role: OTC Analyst (Entry Level)

Location: Eastwood, Libis, Quezon City

Shift: Rotation
- Fixed Term Hire (6 months)
- Data Entry Analysts are responsible for manually entering data (numerical data) into client system/databases in a timely manner based on the DTP/Job aids and on an assigned prioritization from client.
- Analysts should work to achieve the minimum required productivity and quality targets on a daily basis.
- Trainings will be provided, and analysts should achieve agreed quality and productivity targets to be certified in order to do live entries for production environment.
- They are responsible to raise/escalate to the manager in charge if any errors and issues are encountered in a timely manner to avoid any entry errors and customer escalations.
- Data Entry Metrics include Both Quality (Data Entry Accuracy) and Productivity (Based on Average Speed Targets/Tasks)
- Account SLA - is on Timelines Criteria 4:30PM
- Shift: Rotation Night Shift: 12-9AM / Day Shift 5AM-2PM / 530AM-230PM / 6AM-3PM (Flexible to adjust to different shifts - Night/Day shift, Willing to work on Philippine holidays, Weekends);
- Expected OTs during peak season and when there are sudden data delays to ensure SLA target is met
- Flexibility to Report to Office if needed (Currently on WFH)
- Flexibility to execute Business Contingency Plan (During Typhoons, Volcanic eruption etc.); Need to ensure back up network is available to ensure business continuity
- Flexibility to extend support QA process whenever needed.
- Flexibility to assist in updating report (scheduled and ad hoc / QA reports etc.) if necessary
- You will have the opportunity to support/participate in continuous improvement initiatives / meetings for the project/account
- Open to Fresh Graduates or less than 1 year relevant work experience

PH_CPShotjobs

**Required Technical and Professional Expertise**
- With Accounting, Finance, Business, Economics, or other related management degrees.
- Minimum of 0-1 year work experience in Finance and Accounting.
- With Basic understanding or working knowledge of general finance and various finance concepts and principles.
- With Basic knowledge or Beginner level in Excel.
- With good written, oral and interpersonal communication skills.
- Ability to follow and complete straightforward, stand-alone tasks within detailed instructions and predefined procedures.
- Ability to work independently in a fast-paced, dynamic setting while maintaining accuracy and delivering against deadlines.

**Preferred Technical and Professional Expertise**
N/A

**About Business Unit**

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter business by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity o

**The Position**
Looking for a role where you can focus on where you will help build the Order to Cash, Order Management team? Help us build our team by providing timely review and solution of errors of incoming electronic sales orders, billing document and manual release to accounting for Global Business Services supported countries. In addition, you will perform global approval of credit note requests.
**Tasks and Responsibilities:**
+ As Senior Specialist in Order Management, you are ensuring complete sales order and billing process for supported countries with defined complexity in SAP Global Business Services. Also, daily monitoring is performed including analysis and solution of occurring errors in sales order entry interfaces.
+ You are responsible for validation and approval of rebate credit note requests. Review requests with regards to requirements for posting to correct accounts and income statement positions.
+ You are supporting local business for sales order management processes and ensure that standards in daily business are kept according to global order management guidelines and concepts.
+ In addition, you are managing Order Management processes such as:
+ Sales orders are ready to be processed
+ Billing are timely posted and released to accounting
+ Rebate credit note requests are created with correct data and approved in a timely manner.
+ Accuracy of Pricing Validation
+ Mass upload of sales order
+ Reporting and Presentation
+ Stakeholder Management
+ Deployment
+ Internal control monitoring
+ First level support for issue resolution
+ Facilitate trainings and knowledge transfers
+ Spearhead process improvements
+ Other tasks that may be assigned by Team Lead
**About our Future Employee**
You must have 3-5 years of experience in order management processes.
Additionally, we are looking for a candidate with:
+ Bachelor degree in Accounting, Business Administration or equivalent.
+ Broad knowledge in SAP Sales & Distribution(sales order processing, pricing, billing)
+ Strong analytical skills, good personal and organizational skills, sensitivity for people, drive for continuous improvement, negotiating skills, capacity for teamwork, reliability and self-dependent.
+ Very good command of English language skills.
+ With experience in a shared services environment is an advantage
+ Willing to work in a flexible schedule (Morning/ Mid/ Night).
**Click here to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.**
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
This is an exciting opportunity to lead a critical function at the heart of our commercial success. As the **Order Fulfillment Lead** **,** you will be the driving force ensuring that our life-saving diagnostic products reach our customers accurately and on time. Blending operational precision with strategic foresight, you will lead a dedicated team, manage key logistics partnerships, and collaborate across the business to build a resilient, customer-centric supply chain that directly supports our sales goals and enhances the patient journey.
**What You Will Be Working On:**
+ _Lead a High-Performing Team:_ Empower, coach, and develop a team of 2-3 members, fostering a culture of accountability and operational excellence.
+ _Drive Logistics Excellence:_ Oversee all daily outbound logistics, ensuring customer orders are processed seamlessly and we consistently meet our On-Time In-Full (OTIF) targets.
+ _Manage Key Partnerships:_ Act as the primary partner for our 3PL/4PL providers, conducting performance reviews and driving continuous service improvements.
+ _Align with Commercial Strategy:_ Collaborate closely with Sales and Marketing to support product launches and promotions, translating commercial priorities into flawless fulfillment plans.
+ _Enhance Customer Satisfaction:_ Serve as a key point of contact for customer service support and proactively address any logistics-related issues to improve the customer experience.
+ _Foster Cross-Functional Collaboration:_ Ensure smooth order execution by facilitating alignment between Planning, Finance, Commercial teams, and external partners.
+ _Champion Continuous Improvement:_ Identify and implement innovative process improvements that enhance efficiency and create cost-effective supply chain solutions.
+ _Uphold Compliance and Governance:_ Embody the Roche values of Integrity, Courage, and Passion, ensuring adherence to all healthcare compliance policies.
**Who You Are:**
You are a natural leader with proven experience influencing a team and managing a wide range of stakeholders, including senior management. You are an independent and resilient professional with the desire and ability to challenge the status quo.
You have:
+ A Bachelor's Degree, preferably in Industrial Engineering, Supply Chain Management, or a related field
+ A minimum of 5 years of proven experience in a Supply Chain role or equivalent within a multinational corporation, ideally in the Medical Device, Life Sciences, or FMCG industry
+ Deep knowledge of fulfillment and distribution warehouse management
+ Excellent customer service orientation, with strong collaboration and negotiation skills
+ Proficiency with SAP, particularly the SD and MM modules
+ Ability to communicate fluently and effectively in English.
This role is only open to candidates that have f **ull eligibility to live and work in the Philippines.**
We do not accept any unsolicited resumes or enquiries from recruitment agencies as Roche has a dedicated in house Talent Acquisition team.
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**

The Sales Order Processor is responsible for managing customer orders from receipt to delivery, ensuring accuracy, efficiency, and timely processing. This role acts as a key liaison between the sales team, warehouse, and customers, maintaining smooth workflow and excellent customer service standards.

• Accurately input and process sales orders into the ERP or order management system.
• Review customer purchase orders for completeness and compliance with pricing, terms, and delivery schedules.
• Monitor order progress, ensuring timely fulfillment, shipment, and invoicing.
• Coordinate with warehouse, logistics, and production teams to confirm stock availability and delivery timelines.
• Handle customer queries and provide order updates or changes as needed.
• Work closely with the sales team to resolve any order-related issues or discrepancies.
• Maintain accurate and up-to-date customer records, pricing details, and product information.
• Generate order confirmations, invoices, and shipping documents as required.
• Support returns, credits, and backorders in line with company policies.
• Produce regular reports on order status, backlog, and performance metrics.

Qualifications:

• 1-3 years experience in a sales order processing, customer service, or administrative role

• Familiarity with ERP/order management systems (e.g., SAP, Oracle, Sage, NetSuite)

• Experience in B2B or manufacturing/distribution environments is an advantage

Skills:

• Excellent attention to detail and data entry accuracy

• Strong organizational and multitasking skills

• Good written and verbal communication skills

**Job Description Summary**
The Order Management Leader owns key Order operations processes to drive regional backlog management, Order execution and Equipment delivery in collaboration with ITO, OM, HPM, Sourcing, Logistics, Lean & Commercial teams for HCS equipment. You will play a pivotal role in sales transfer, Inventory Management and revenue recognition compliance for HCS equipment business in AKA region.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
**Roles and Responsibilities**
+ Leads Order management team in AKA zones to ensure predictable Order Execution Process in collaboration with Sales, Modality, HPM, Service and Finance. This includes:
+ Leading Regional Backlog Management & order Execution to Drive Equipment Delivery and Sales Transfers.
+ Contribute to revenue linearity by date management, timely execution, and risk mitigation for fulfillment in coordination with S&OP and global fulfilment teams.
+ Drive COSD (Customer On-Site Date) Stability and Quality of delivery to Customers.
+ Inventory Management and Obso / reserve management
+ Drive Standard Work and deliver performance on KPI's through Daily Management system (DMS) related to Order Management
+ Act as single Interface to International OM Organization, Modalities, Sales, HPM and Finance for matters related to orders execution and fulfillment.
+ Implementation of global programs related to Order operations in AKA in collaboration with International OM Team.
+ Coordination with Logistics, shipping teams in Mfg & warehouses to ensure timely delivery of equipment to customers as per the orders in accordance with relevant Rules & Regulations.
+ Coordination with Logistics & sourcing teams to deliver cost productivity
+ Ensure adherence to revenue recognition norms and ensure proper documentation.
+ Drive Lean/Simplification projects to improve process effectiveness and efficiency
Quality Specific Goals:
+ Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int'l Law is broken.
+ Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int'l Law is broken.
+ Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
+ Complete all planned Quality & Compliance training within the defined deadlines
**Required Qualifications:**
+ Bachelor's degree in operations management, Business Management or other related-field.
+ At least 15 years+ of leadership experience in corporate environment.
+ Leadership skills to lead and influence teams and shape/lead growth vision and business strategy
+ Team oriented - ability to motivate and work well with diverse, cross-functional teams. Excellent oral and written communications skills (English)
+ Strong analytical and process skills
+ Experience in interfacing with both internal team members and external customers as a part of a solution-based sales process
+ Strong communication skills to synthesize complex issues and communicate into simple messages.
+ Demonstrated ability to energize, develop, and build rapport at all levels within an organization
**Preferred Qualifications:**
+ MBA or Business Administration or related field medical equipment industry acumen
+ Deep marketing expertise in market & customer insights and product commercialization
**Inclusion and Diversity**
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
#LI ONSITE
#LI HYBRID
**Additional Information**
**Relocation Assistance Provided:** No

**Job Summary**
The SPE-Order Management-Voice role requires a dedicated professional with 2 to 5 years of experience in managing order processes and handling customer complaints. The candidate will work from the office in a rotational shift utilizing their expertise in MS Excel and domain skills in complaint management and call center operations to ensure seamless operations and customer satisfaction.
**Responsibilities**
+ Manage and process orders efficiently to ensure timely delivery and customer satisfaction.
+ Handle customer inquiries and complaints with professionalism and empathy ensuring resolution and customer retention.
+ Utilize MS Excel to maintain accurate records of orders and customer interactions ensuring data integrity.
+ Collaborate with team members to streamline order management processes and improve operational efficiency.
+ Monitor and analyze order trends to identify areas for improvement and implement corrective actions.
+ Provide support to the call center team by sharing insights and best practices for handling customer complaints.
+ Ensure compliance with company policies and procedures in all order management activities.
+ Communicate effectively with customers and internal teams to resolve issues and provide updates on order status.
+ Participate in training sessions to stay updated on product knowledge and customer service techniques.
+ Contribute to the development of strategies to enhance customer experience and loyalty.
+ Report on key performance metrics related to order management and customer satisfaction.
+ Support the implementation of new technologies and tools to enhance order management processes.
+ Maintain a high level of accuracy and attention to detail in all tasks to ensure quality service delivery.
**Qualifications**
+ Possess strong proficiency in MS Excel for data management and analysis.
+ Demonstrate experience in complaint management within the life sciences domain.
+ Exhibit excellent communication skills in English both written and verbal.
+ Show ability to work effectively in a call center environment with rotational shifts.
+ Display strong problem-solving skills and a customer-centric approach.
+ Have a track record of improving processes and enhancing customer satisfaction.
+ Be adaptable to changing priorities and able to work under pressure.
**Certifications Required**
Certification in MS Excel or Customer Service Management.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**_What Customer Order Management contributes to Cardinal Health_**
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.
**_Qualifications_**
+ 8-12 years of experience, preferred
+ Bachelor's degree in related field, or equivalent work experience, preferred
**_What is expected of you and others at this level_**
+ Manages department operations and supervises professional employees, front line supervisors and/or business support staff
+ Participates in the development of policies and procedures to achieve specific goals
+ Ensures employees operate within guidelines
+ Decisions have a short term impact on work processes, outcomes and customers
+ Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
+ Interactions normally involve resolution of issues related to operations and/or projects
+ Gains consensus from various parties involved
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

Job Location
MANILA NET PARK OFFICE
Job Description
At P&G, we run one of the world's largest SAP implementations, the backbone of P&G's business. As the IT Engineer for P&G's Order Management, you will partner with the business to drive transformative value with strategic and robust solutions. You will join a team of leaders within the company for Order Management digital products globally. We start with the customer at the center and partner with SAP and strategic
partners to deliver our Global Order Management products with excellence. We engineer, secure and support IT Operations in operating Order Management digital products:
- Order Processing & Orchestration
- Pricing & Invoicing
- Reporting
- Supply Chain Restructure
- Recycling Administration & Aftersales
This role has end-to-end accountability for specific Order Management solutions. IT Engineer responsibilities include providing strategic solution direction and governance to projects, user research and collaboration, vendor management (limited), innovation, financial management, and internal controls management. This role will manage a global solution set based on SAP SD and in process of transition to new ecosystem based on SAP S/4HANA.
We are looking for someone who has experience in design, integration and implementation of applications, projects and services, ideally in supply chain space; someone who has passion for continuous learning, comes with a growth mindset, is in touch with the latest trends in supply chain & IT industry and is able to practically apply this on complex problems.
Responsibilities
+ Engineering Oversight & Execution: Delivers the backlog features by working in an internal or with a 3rd party Agile Team, influences the technical roadmap of a product
+ Technical Assessment & Stewardship: Provides technical inputs to new integrations and implementations, validates solution design, ensures compliance to Stewardship requirements
+ Quality Assurance & Operations: design, build and execute tests to ensure success, recommend testing and test automation to ensure success, offer feedback on consistency and uniformity of code
+ Leads development, quality assurance and release management, including Technology Selection
+ Use design and implementation of best practices to build high-quality components and solutions
+ Approves product changes
+ Supports IT Operations L3 (upon request) in Incidents resolution
Supports IT Operations in Problem records resolution
Job Qualifications
+ Bachelor's Degree in Information Systems, Information Technology (IT), Computer Science, Engineering or on-the-job experience in this such roles
+ At least 1 year hands-on experience, gained through full-time jobs, in design, integration and implementation of SAP SD (or other SAP technology stack).
+ Strong passion for technology and ability to leverage technology to add business value
+ Collaboration skills and strong ability to analyze and synthesize business problems, recognize patterns and conceptualize processes in a way that can be understood by non-IT professionals
+ Strong passion for technology and ability to leverage technology to add business value.
+ Experience in design, integration and implementation of IT software in P&G landscape
+ Optional qualifications that will be an additional advantage, but are not mandatory
+ Practical knowledge of latest SAP technologies, specifically SAP HANA Platform and its transformational capabilities; Experience in building modern extensions on SAP Business Technology Platform and integrating with SAP on-premise
+ Practical knowledge of SAP solutions architecture and hands-on experience with SAP ECC and S/4HANA
+ Official SAP Certification, in the area of SAP SD / HANA
Job Schedule
Full time
Job Number
R
Job Segmentation
Experienced Professionals

IND CSSC Order Management Representative
Job Description
**Order Management Representative**
Ortigas, Pasig City (Mid Shift)
**Are you interested to work as an Order Management Representative?**
**What is the Job all about?**
As an Order Management Representative, you will actively contribute to an efficient, productive, and supportive order management team, delivering world class customer service through various communication channels such as digital, telephone, email, live chat etc.
You will provide professional resolutions and advice on order management inquiries ranging from order entry to order status/ follow up to delivery within a timely manner based on defined processes. The team will operate directly with end customers.
This role will be based in Ortigas, Pasig City.
**Your main responsibilities:**
+ Provide advice and solutions on customer enquiries relating to pre orders via email, telephone, live chat, instant messaging etc
+ Create and optimize request tickets for own processing and enquiry transparency via internal operating system
+ Follow up on pre-defined customer interactions within set SLA
+ Convert official quotations to order and ensure accuracy of data input
+ Contact customers or internal stakeholders to resolve missing order data at the time of entry to ensure accuracy of executable orders
+ Support customer order follow up enquiries, relating to confirmation, delivery status advice, proof of deliveries etc
+ Create, delete, and maintain customer contact data within the operating system
+ Participate in ad hoc tasks and projects as defined by leadership or line manager
**Your background:**
+ Relevant Bachelor's degree in customer services or engineering
+ Good knowledge and proven experience in order management, customer service, relevant administrative experience, organizational skills & accountability with the customer
+ Good knowledge of our business structure, processes, products, and key market needs to create a successful customer centric experience
+ Proficient in MS Office Application, SAP or CRM tools
+ Good communication and networking skills together with the ability to build strong and trusting relationships with both internal and external stakeholders
+ Proficient in written and spoken English language
+ Ability to work in different shifts including possible night shift and local public holidays (remuneration adjusted accordingly)
**Do you want to learn more?**
If this job sounds appealing, please send your resume and cover letter by clicking "Apply".
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**We look forward to hearing from you.**
Information at a Glance
**Job details**
Workplace: Hybrid (office and home-working)
Job Location: Pasig City, National Capital Region, Philippines
Contract Type: Full-Time
Employment Type: Regular