168 Order Management Specialist jobs in the Philippines

The Order Management Specialist ensures the seamless processing of customer orders from initiation to completion. This role involves coordinating with various teams, maintaining accurate records, and delivering excellent customer service to ensure timely and accurate order fulfillment.
br>Order Processing:
Review and process customer purchase orders accurately and efficiently.
Verify order details, including pricing, terms, and stock availability.
Enter and update orders in the system to ensure accurate tracking.

Customer Communication:
Communicate with customers to confirm orders, delivery schedules, and any changes or delays.
Address and resolve customer inquiries related to orders and shipments.

Coordination Across Departments:
Collaborate with sales, logistics, and warehouse teams to ensure timely order fulfillment.
Coordinate with the finance team to validate payment terms and credit approvals.

Order Tracking and Reporting:
Monitor the status of orders to ensure on-time delivery.
Generate reports on order trends, delivery timelines, and customer satisfaction.

Problem Resolution:
Identify and resolve issues related to order discrepancies, shipping delays, or inventory shortages.
Escalate complex problems to the appropriate teams or management.

Documentation and Compliance:
Maintain accurate and organized records of orders, invoices, and delivery confirmations.
Ensure compliance with company policies and procedures for order management.

Process Improvement:
Identify inefficiencies in the order management process and recommend improvements.
Participate in implementing new tools or systems to enhance order handling.

You may send resume at

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of 33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary. The ContiTech group sector develops and manufactures, for example, cross-material, environmentally friendly and intelligent products and systems for the automotive industry, railway engineering, mining, agriculture and other key industries. Guided by the vision of "smart and sustainable solutions beyond rubber," the group sector draws on its long-standing knowledge of the industry and materials to open up new business opportunities by combining various materials with electronic components and individual services.
'▪ Manage queues and cases (customer orders and inquiries) from Salesforce.com
▪ Answer customer inquiries completely and accurately
▪ Accurately enter orders manually into SAP.
▪ Ensures that electronic orders flow into the system as intended.
▪ Resolve order conflicts (pricing, terms, products) and monitors orders through shipment.
- Ensure order fulfillment (stock availability, order status, document requests, etc.)
- Correct EDI or Electronic order errors to root-cause
- Handle complex customers and critical tasks that require collaboration between multiple departments
- Handle simple claims like undershipping, overshipping, customer errors that require straightforward credit/debit or return
- Handle more complex claims like annual returns and freight claims
- Work with Account Receivable to handle Order Management related residuals/deductions" ▪ Answer inbound calls for routine inquiries
▪ Make outbound calls for routine inquiries, verification, clarification, etc.
▪ Act as subject matter expert in recommending products and solutions to customers. Offer alternative products or solutions to meet customers' needs. If something is stocked out, offer comparable spec to meet customers' requirements. Uses catalogs and software programs to provide recommendations and solutions to unique customer inquiries"
▪ Perform SAP transactions to log, check order status, quote price and availability and provide product information to customer
▪ Coordinate with various departments such as pricing, supply chain, master data, etc as needed to completely answer customer inquiries
▪ Function as universal back-up specifically for other specialized accounts/tasks.
- Resolve complaints and conflicts as they relate to keeping customers satisfied. Communicate issues to management and work to resolve/settle disputes within company guidelines/policy.
- Seek to understand and identify new ways to offer value added services to customers. Complement and work in tandem with various ContiTech departments to improve customer experience.
▪ Perform additional task outside of regular pre-sales, order management and post-sales tasks. This may include but is not limited to training, quality monitoring, subject matter expert role, etc."
▪ Identify process improvement opportunities and lead projects designed to implement the targeted improvements.
▪ Own and maintain of work instruction documents year to year.
- Become familiar with the customer service technology infrastructure in order to ensure best practices are used to optimize customer service processes and customer satisfaction.
▪ Bachelor's degree or equivalent
▪ 4-7 years of experience in Customer Service, Order Management or Suppy Chain roles
▪ Order Management or Supply Chain Management experience required
▪ Small group project or process improvement initiative
▪ At least 2 years experience in a BPO or shared services environment working with Asia, Australia, Europe, South Africa, Latin America or North America market.
- Work effectively in teams, including multi-disciplinary teams
- Demonstrates even-tempered, tactful, considerate and pleasant behavior- Presents and maintains a professional demeanor
- Self-starter, able to determine work steps based on management direction- Takes initiative and asks clarifying questions as necessary
- Demonstrated ability to manage multiple priorities and follow through on projects to completion - Maintains composure in a fast-paced, rapidly changing environment
- Consistently exhibits sound professional judgment- Ability to identify and analyze issues, prioritize and quickly recommend and implement appropriate solutions
- Demonstrated ability to achieve successful outcomes in handling difficult situations, customers and suppliers- Thinking critically and structuring analyses to solve poorly defined problems
- Basic project management skills, including understanding how to plan for own work in reasonable time frame and break tasks into achievable sub-tasks- Strong analytical abilities, including ability to leverage Excel, Access and other quantitative analysis tools
- Strong business modeling experience- Ability to effectively interact with many levels of management in both one-on-one and multi-disciplinary group settings- Good written and oral communication skills
Ready to drive with Continental? Take the first step and fill in the online application.

Job Description
The Order Management Specialist ensures the seamless processing of customer orders from initiation to completion. This role involves coordinating with various teams, maintaining accurate records, and delivering excellent customer service to ensure timely and accurate order fulfillment. br>
Order Processing:
Review and process customer purchase orders accurately and efficiently.
Verify order details, including pricing, terms, and stock availability.
Enter and update orders in the system to ensure accurate tracking.

Customer Communication:
Communicate with customers to confirm orders, delivery schedules, and any changes or delays.
Address and resolve customer inquiries related to orders and shipments.

Coordination Across Departments:
Collaborate with sales, logistics, and warehouse teams to ensure timely order fulfillment.
Coordinate with the finance team to validate payment terms and credit approvals.

Order Tracking and Reporting:
Monitor the status of orders to ensure on-time delivery.
Generate reports on order trends, delivery timelines, and customer satisfaction.

Problem Resolution:
Identify and resolve issues related to order discrepancies, shipping delays, or inventory shortages.
Escalate complex problems to the appropriate teams or management.

Documentation and Compliance:
Maintain accurate and organized records of orders, invoices, and delivery confirmations.
Ensure compliance with company policies and procedures for order management.

Process Improvement:
Identify inefficiencies in the order management process and recommend improvements.
Participate in implementing new tools or systems to enhance order handling.

You may send resume at

The Order Management Specialist ensures the seamless processing of customer orders from initiation to completion. This role involves coordinating with various teams, maintaining accurate records, and delivering excellent customer service to ensure timely and accurate order fulfillment.
br>Order Processing:
Review and process customer purchase orders accurately and efficiently.
Verify order details, including pricing, terms, and stock availability.
Enter and update orders in the system to ensure accurate tracking.

Customer Communication:
Communicate with customers to confirm orders, delivery schedules, and any changes or delays.
Address and resolve customer inquiries related to orders and shipments.

Coordination Across Departments:
Collaborate with sales, logistics, and warehouse teams to ensure timely order fulfillment.
Coordinate with the finance team to validate payment terms and credit approvals.

Order Tracking and Reporting:
Monitor the status of orders to ensure on-time delivery.
Generate reports on order trends, delivery timelines, and customer satisfaction.

Problem Resolution:
Identify and resolve issues related to order discrepancies, shipping delays, or inventory shortages.
Escalate complex problems to the appropriate teams or management.

Documentation and Compliance:
Maintain accurate and organized records of orders, invoices, and delivery confirmations.
Ensure compliance with company policies and procedures for order management.

Process Improvement:
Identify inefficiencies in the order management process and recommend improvements.
Participate in implementing new tools or systems to enhance order handling.

The Order Management Specialist ensures the seamless processing of customer orders from initiation to completion. This role involves coordinating with various teams, maintaining accurate records, and delivering excellent customer service to ensure timely and accurate order fulfillment.
br>Order Processing:
Review and process customer purchase orders accurately and efficiently.
Verify order details, including pricing, terms, and stock availability.
Enter and update orders in the system to ensure accurate tracking.

Customer Communication:
Communicate with customers to confirm orders, delivery schedules, and any changes or delays.
Address and resolve customer inquiries related to orders and shipments.

Coordination Across Departments:
Collaborate with sales, logistics, and warehouse teams to ensure timely order fulfillment.
Coordinate with the finance team to validate payment terms and credit approvals.

Order Tracking and Reporting:
Monitor the status of orders to ensure on-time delivery.
Generate reports on order trends, delivery timelines, and customer satisfaction.

Problem Resolution:
Identify and resolve issues related to order discrepancies, shipping delays, or inventory shortages.
Escalate complex problems to the appropriate teams or management.

Documentation and Compliance:
Maintain accurate and organized records of orders, invoices, and delivery confirmations.
Ensure compliance with company policies and procedures for order management.

Process Improvement:
Identify inefficiencies in the order management process and recommend improvements.
Participate in implementing new tools or systems to enhance order handling.

You may send resume at

The Order Management Specialist ensures the seamless processing of customer orders from initiation to completion. This role involves coordinating with various teams, maintaining accurate records, and delivering excellent customer service to ensure timely and accurate order fulfillment.
br>Order Processing:
Review and process customer purchase orders accurately and efficiently.
Verify order details, including pricing, terms, and stock availability.
Enter and update orders in the system to ensure accurate tracking.

Customer Communication:
Communicate with customers to confirm orders, delivery schedules, and any changes or delays.
Address and resolve customer inquiries related to orders and shipments.

Coordination Across Departments:
Collaborate with sales, logistics, and warehouse teams to ensure timely order fulfillment.
Coordinate with the finance team to validate payment terms and credit approvals.

Order Tracking and Reporting:
Monitor the status of orders to ensure on-time delivery.
Generate reports on order trends, delivery timelines, and customer satisfaction.

Problem Resolution:
Identify and resolve issues related to order discrepancies, shipping delays, or inventory shortages.
Escalate complex problems to the appropriate teams or management.

Documentation and Compliance:
Maintain accurate and organized records of orders, invoices, and delivery confirmations.
Ensure compliance with company policies and procedures for order management.

Process Improvement:
Identify inefficiencies in the order management process and recommend improvements.
Participate in implementing new tools or systems to enhance order handling.

The Order Management Specialist ensures the seamless processing of customer orders from initiation to completion. This role involves coordinating with various teams, maintaining accurate records, and delivering excellent customer service to ensure timely and accurate order fulfillment.
br>Order Processing:
Review and process customer purchase orders accurately and efficiently.
Verify order details, including pricing, terms, and stock availability.
Enter and update orders in the system to ensure accurate tracking.

Customer Communication:
Communicate with customers to confirm orders, delivery schedules, and any changes or delays.
Address and resolve customer inquiries related to orders and shipments.

Coordination Across Departments:
Collaborate with sales, logistics, and warehouse teams to ensure timely order fulfillment.
Coordinate with the finance team to validate payment terms and credit approvals.

Order Tracking and Reporting:
Monitor the status of orders to ensure on-time delivery.
Generate reports on order trends, delivery timelines, and customer satisfaction.

Problem Resolution:
Identify and resolve issues related to order discrepancies, shipping delays, or inventory shortages.
Escalate complex problems to the appropriate teams or management.

Documentation and Compliance:
Maintain accurate and organized records of orders, invoices, and delivery confirmations.
Ensure compliance with company policies and procedures for order management.

Process Improvement:
Identify inefficiencies in the order management process and recommend improvements.
Participate in implementing new tools or systems to enhance order handling.

The **Order Management Specialist** assists the Service Delivery Team in the execution of multifaceted projects typically consisting of a set of closely related projects or associated activities. The primary objective is to provide excellent customer service, working smoothly with both internal and external Customers; ensuring on-time delivery in accordance with Customer and Company expectations.

**Responsibilities**:

- Managing the full delivery of Mobility services and ensuring time-sensitive deadlines are met.
- Communicating with Management on the status of tasks and workflows; informing internal customers and setting accurate expectations.
- Working with partners, customers to coordinate deliverables and validate billing details.
- Managing the internal database systems to accurately reflect services
- Handling and resolving for Customers any issues that are escalated for Management attention.
- Managing and processing Salesforce Customer and Order records, including disconnect orders and cancellations.
- Creating and maintaining project work schedules, tracking customer requirements and translating customer requests into project deliverables.
- Managing day-to-day project tasks for implementing Products and Services, from close of sale through hand-off to Customer Support.
- Demonstrating proficiency in Service Delivery by managing multiple concurrent projects.
- Coordinating other functional interaction to support implementations of projects.
- Monitoring work-flow requirements to meet timelines and quality expectations.
- Demonstrating the ability to proactively prioritize requirements and effectively manage resources.
- Maintaining Customer focus and a desire to work effectively across functions in a continuous improvement and dynamic environment.
- Demonstrating initiative to anticipate requirements and act upon them before requested or required by the situation.
- Accomplishing a comprehensive understanding of Product and Service offerings.
- Providing outstanding attention to detail.
- Upholding a high level of communication skill, both written and verbal.
- Performing other duties and responsibilities, as assigned.

**Requirements**:

- **Must have an experience in Service Delivery/Implementation**:

- **Experience in mobility account is a plus**
- **Amenable to work night shift**

**Benefits**:

- Health insurance

Schedule:

- 8 hour shift
- Night shift

Supplemental Pay:

- Overtime pay

Application Question(s):

- What is your expected salary for this position?

**Experience**:

- Telesales: 1 year (required)
- BPO: 1 year (required)

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of 33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary. The ContiTech group sector develops and manufactures, for example, cross-material, environmentally friendly and intelligent products and systems for the automotive industry, railway engineering, mining, agriculture and other key industries. Guided by the vision of "smart and sustainable solutions beyond rubber," the group sector draws on its long-standing knowledge of the industry and materials to open up new business opportunities by combining various materials with electronic components and individual services.
In Scope:
- Enter SAP Orders according to ContiTech (CT) Work Instructions, MTS Orders in SAP Module SD (P61) -> Pilot AAM PTS Business
- Order Intake via EDI, Tangro, manual orders
- Confirm orders with leadtimes based on CT Guideline to customers via SAP workflow (automatic) or shared E-Mail Address within 2 working days
- Orders will be sent from CT to External Service Provider via E-Mail
- Training / Onboarding initially done by CT; afterwards Train a Trainer concept by Service Provider
- In case of questions the Service Provider needs to contact CT Contact immediately
- Fixed price / order or flat- rate
- Payment once a month
- In case of mistakes the Service provider needs to be liable for consequental damage
- NDA crucial for external provider
▪ Bachelor's degree or equivalent
▪ 4-7 years of experience in Customer Service, Order Management or Suppy Chain roles
▪ Order Management or Supply Chain Management experience required
▪ Small group project or process improvement initiative
▪ At least 2 years experience in a BPO or shared services environment working with Asia, Australia, Europe, South Africa, Latin America or North America market.
- Work effectively in teams, including multi-disciplinary teams
- Demonstrates even-tempered, tactful, considerate and pleasant behavior- Presents and maintains a professional demeanor
- Self-starter, able to determine work steps based on management direction- Takes initiative and asks clarifying questions as necessary
- Demonstrated ability to manage multiple priorities and follow through on projects to completion - Maintains composure in a fast-paced, rapidly changing environment
- Consistently exhibits sound professional judgment- Ability to identify and analyze issues, prioritize and quickly recommend and implement appropriate solutions
- Demonstrated ability to achieve successful outcomes in handling difficult situations, customers and suppliers- Thinking critically and structuring analyses to solve poorly defined problems
- Basic project management skills, including understanding how to plan for own work in reasonable time frame and break tasks into achievable sub-tasks- Strong analytical abilities, including ability to leverage Excel, Access and other quantitative analysis tools
- Strong business modeling experience- Ability to effectively interact with many levels of management in both one-on-one and multi-disciplinary group settings- Good written and oral communication skills
Ready to drive with Continental? Take the first step and fill in the online application.