649 Order Management Professionals jobs in the Philippines

This is for back-office support in our Customer Relationship Executive teams (Makati)

Can start asap

Job Summary

This is a hybrid position where you will become the subject matter expert across order entry, pricing management and customer service, managing all phone, fax and email customer orders and enquiries including solving basic to complex problems, managing complaints, actioning work requests and providing information. The role involves taking a high volume of inbound calls and emails on a day-to-day basis on all areas to do with Westcon-Comstor business globally.

You will have exceptional time management skills and have excellent attention to detail.

Duties and Responsibilities

First point of contact for all order processing, management and customer enquiries.

To maintain exceptional customer service, and consistently strive to exceed customer expectations ( Reseller / Vendors)

Understanding of and ability to apply pricing, Gross Profit, discounts, margin calculation

Proactively manage all Order Management related challenges to ensure prompt delivery of our clients' purchases

Use vendor's portals and tools to place orders with our vendors in a timely manner.

Liaise with internal teams in order to process an order

To monitor & manage customer enquiries in line with the set SLA's

Completion of required Post Sales Register

Undertake continual training to ensure strong knowledge on Westcon – Comstor Vendors and Technologies

Ensure punctuality to all internal and external meetings

Dispute management – investigation and creations of credits in the system when internal error has occurred.

Act as an educator for our customers – show them tools and how to self-serve, and how to interact better with us to ensure smooth processing of orders

Other duties as requested

Major Challenges

The Customer Relationship Executive is the key customer touch point within the GSCS team. The role will require a high level of professionalism and the ability to process orders, juggle multiple phone calls and tasks whilst ensuring a consistent level of support for our high worth customers. This position demands an accelerated and continuous training on Westcon-Comstor's procedures and systems, technologies and vendors. The Customer Relationship Executive must ensure all customer responses are within set SLA's and our customers' expectations are met and exceeded for all queries, issues and order resolution.

Skills and Experience

Previous experience in a data entry role. Sense of urgency and willingness to use initiative.

General Knowledge in IT would be ideal.

Strong interpersonal skills; ability to build strong relationships quickly and effectively

Excellent administrative skills with attention to detail, proactive follow-up and efficient time management

General computer literacy

Ability to use Office programs such as MS Excel, MS Word.

Familiarity with Microsoft Outlook

Understanding of and ability to apply pricing, Gross Profit, discounts, margin calculation

SAP experience preferred but not required

Competencies

Intelligence: demonstrates ability to acquire understanding and absorb new information quickly.

Adaptability: flexes to new pressures from competition or new priorities. Adjusts quickly to changing priorities. Copes effectively with complexity.

Stress response: Maintains stable performance and poise under heavy pressure from Corporate, time, colleagues and customers.

Integrity: Ironclad – does not cut corners, ethically. Remains consistent in terms of what one says and does and in terms of behaviour towards others.

Initiative: Seeks out and seizes opportunities, goes beyond the call of duty and finds ways to surmount barriers. Action oriented 'doer', achieving results despite lack of resources.

Listening: Tunes in accurately to the opinions, feelings, and needs of people. Lets other speak; listens actively to customers and colleagues ensuring correct understanding of needs.

Written and oral communications: Writes and speaks clearly and precisely. Develops well organized emails, memos, letters and proposals using appropriate vocabulary, and creating the right tone. Communicates effectively one to one or in small groups. Easily articulates vision and standards.

Customer Focus: Regularly monitors customer satisfaction. Establishes partner relationships with customers. Regarded as accessible by customers.

Team Player: Establishes collaborative relationships with peers. Always seen as approachable and supportive without being a push over.

Persuasiveness: 'Charisma' desirable, though soft sell and quiet credibility are acceptable alternatives.

Energy: Exhibits energy, strong desire to achieve, appropriately high dedication level.

Enthusiasm: Exhibits dynamism, charisma, excitement, positive 'can do' attitude.

This is for back-office support in our Customer Support and Order Management teams (Makati).

Can start asap.

A Job Summary

This is a hybrid position where you will become the subject matter expert across order entry, pricing

management and customer service, managing all phone, fax and email customer orders and enquiries

including solving basic to complex problems, managing complaints, actioning work requests and providing

information. The role involves taking a high volume of inbound calls and emails on a day-to-day basis on

all areas to do with Westcon-Comstor business globally.

You will have exceptional time management skills and have excellent attention to detail.

B Duties and Responsibilities

• First point of contact for all order processing, management and customer enquiries.

• To maintain exceptional customer service, and consistently strive to exceed customer expectations (

Reseller / Vendors)

• Understanding of and ability to apply pricing, Gross Profit, discounts, margin calculation

• Proactively manage all Order Management related challenges to ensure prompt delivery of our clients'

purchases

• Use vendor's portals and tools to place orders with our vendors in a timely manner.

• Liaise with internal teams in order to process an order

• To monitor & manage customer enquiries in line with the set SLA's

• Completion of required Post Sales Register

• Undertake continual training to ensure strong knowledge on Westcon – Comstor Vendors and

Technologies

• Ensure punctuality to all internal and external meetings

• Dispute management – investigation and creations of credits in the system when internal error has

occurred.

• Act as an educator for our customers – show them tools and how to self-serve, and how to interact

better with us to ensure smooth processing of orders

• Other duties as requested

C Major Challenges

The Customer Relationship Executive is the key customer touch point within the GSCS team. The role will

require a high level of professionalism and the ability to process orders, juggle multiple phone calls and tasks

whilst ensuring a consistent level of support for our high worth customers. This position demands an

accelerated and continuous training on Westcon-Comstor's procedures and systems, technologies and

vendors. The Customer Relationship Executive must ensure all customer responses are within set SLA's and

our customers' expectations are met and exceeded for all queries, issues and order resolution.

POSITION REQUIREMENTS

Skills and Experience

• Previous experience in a data entry role. Sense of urgency and willingness to use initiative.

• General Knowledge in IT would be ideal.

• Strong interpersonal skills; ability to build strong relationships quickly and effectively

• Excellent administrative skills with attention to detail, proactive follow-up and efficient time

management

• General computer literacy

• Ability to use Office programs such as MS Excel, MS Word.

• Familiarity with Microsoft Outlook

• Understanding of and ability to apply pricing, Gross Profit, discounts, margin calculation

• SAP experience preferred but not required

Order Management & SCM Specialist (Mid-Level)

Experience:
3–5 years

Location:
Manila (Late Evening & Night Shift – PST Coverage)

Engagement Type:
Non-Field

Role Overview

We are hiring an experienced
Order Management & Supply Chain Specialist (Mid-Level)
to drive global order execution and supply chain reporting. This role requires ownership of
order lifecycle management, PO handling, inventory tracking, and contract manufacturing support
, with
daily collaboration with US-based stakeholders and customers
during
PST hours
.

Key Responsibilities

• Lead
  order lifecycle processes
  : intake, validation, confirmation, delivery confirmation, and RMA handling.
• Own
  PO lifecycle reporting
  : publish trackers, analyze deviations between estimates vs actuals, support invoice-to-PO matching.
• Resolve
  Master Data Management (MDM)
  issues and escalate exceptions where required.
• Coordinate with manufacturing partners for
  rack manufacturing and staging orders
  .
• Prepare weekly reports on
  inventory health, PO status, STO (Stock Transfer Orders), and open issues
  .
• Drive issue resolution within defined SLOs.
• Engage daily with
  US counterparts to ensure alignment and issue resolution
  .

Skills & Qualifications

• 3–5 years of experience in
  Supply Chain Operations, Procurement, or Order Management
  .
• Strong experience with ERP systems (SAP or equivalent).
• Hands-on knowledge of PO management, RMA processes, and inventory tracking.
• Strong reporting and analytics skills with Excel/Google Sheets.

Ability to work in a
cross-functional, global, customer-facing environment
.

Job Description:

• Trouble shoots all sales orders and assist to identify and execute various enhancement to all management process.
• Manage all communication with all sales department order and process all customer orders and delivery of products.
• Coordination/Follow-up with the NT Sales Team (BDM/TL/TSR) for their Purchase Orders.
• Coordination/Requesting with NT Sales Team for the extension of Purchase Order cancel date.
• Checking and monitoring orders thru TARKIE vs. SAP (Systems Application Programming).
• Validate Purchase Order as to Accuracy (price, Quantity, Barcode & Item Description).
• Ensure compliance with Customer Delivery Requirements (Advanced Shipment Notice (ASN),
  
  -Palletized Delivery, Shrink Wrapping, Receiving Window, Bundling for BOTO, etc.)
• Ad Hoc Reports: Late Orders (based on agreed Day 0 order submission), List of store without Orders (based on delivery Cluster), Delisted/Depleted Item, etc.

Objectives:

• Responsible for error free processing of orders for assigned customers i.e., order retrieval, encoding into SAP, transmission to warehouse etc. up to DR/SI creation.
• Monitors timely submission of orders and processing until delivery to customers.
• Updates and advise concerned groups of any specific requirements of the customers or order including special instructions.
• Provides information on status of orders via regular report or ad hoc inquiry.
• Accountable for performance of OM Staff reporting to him/her - for TL/Supervisor.

Job Requirements:

- Bachelor's Degree in anyfield

- At least 1-2years' work experience in the same position

- With background in SAP system or other system provider as long as connected to Order Management

- Proficient in Microsoft Office (MS Excel)

- Keen eye to details and naturally vigilant.

CAN START ASAP

Job Type: Full-time

Benefits:

• Employee discount

Education:

• Bachelor's (Required)

Experience:

• order management : 1 year (Required)
• Microsoft Excel: 1 year (Required)

Location:

• Taguig (Preferred)

Work Location: In person

JOB PURPOSE

The Order Management and Replenishment Planning Executive will be in-charged of end-to-end order management for all channels. This person will also be responsible for proper stock replenishment and inventory management at consignment stores. This role will work closely with cross-functional teams within Supply Chain, Marketing, Retail Operations, and 3PL to ensure timely delivery of products and high rate of on-shelf availability.

KEY RESPONSIBILITIES

• Processes SO and OB in SAP for the weekly deployment of consignment doors for selling stocks and POSMs
• Processes SO and OB in SAP for Outright orders
• Manages version up codes during SO creation in SAP to ensure achievement of External Fill Rate target
• Coordinates with 3PL to ensure on-time, complete, and accurate delivery of orders in both quantity and quality
• Processes stock returns from stores to warehouse for quarterly and ad hoc pullout
• Processes Marketing Request Form (MRF) for deployment to consignment stores, PR use, events, and the like
• Monitors and reviews Backloads, POD, and OB of 3PL
• Coordinates with 3PL to resolve delivery issues and complaints
• Translates Demand Planners' forecast into replenishment plan considering lead time and safety stock requirement
• Calculates stock replenishment on a weekly basis on SKU-Store level to ensure optimal inventory level and on-shelf availability at consignment stores
• Works with Demand and Supply Planner in strategizing stock allocation between consignment stores and outright accounts in lieu of supply constraint
• Drives stock rebalancing considering slow moving and excess stocks at consignment stores
• Works closely with Logistics team on ensuring Goods Receipt of urgent shipments
• Monitors and reports On-Shelf Availability (OSA) for consignment stores

REQUIREMENTS

• Bachelor's degree in business, supply chain or related fields
• A minimum of 3-5 years of experience in order management and replenishment planning or supply planning
• Proficient in MS Excel, MS Powerpoint, and SAP
• Strong communication skills
• Strong coordination and problem solving skills
• Strong business acumen

We build teams and nurture talent. Through offshoring, we help businesses achieve their goals. This belief in the value that partnerships bring, by connecting people and businesses under a common purpose, is why we ventured into offshoring.

Our Vision is to have the opportunity to be a part of another's transformation – One Person, One Community, One Business at a time – this is what drives us every single day. This is why we do what we do.

Our Values: Be Authentic. Be Empathetic. Believe in Potential.

The Role
DAYSHIFT | Fulltime | Makati (Hybrid)
About The Role
We have partnered with a company with a vision to provide businesses, organizations and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions.

You will be joining a fast-growing online division, who will be responsible for assisting customers through live chat and inbound calls, preparing quotations, managing orders, and supporting senior project managers in documentation for larger projects.

What Youll Be Working On

• Handle customer inquiries via live chat and inbound calls.
• Provide product information, prepare and send proposals, quotations and documentation, and process orders.
• Ensure order fulfillment and coordination with suppliers/partners for timely delivery.
• Maintain accurate records in CRM / order management tools of sales, orders, and customer communications.
• Assist senior project managers with preparation of documents and presentations for larger commercial projects.
• Deliver customer service by being responsive, clear, and solution-oriented.

Ideal Profile
What Were Looking For

• At least 1 year experience in customer service, order management, or sales support preferred.
• Fresh graduates with excellent communication skills and willingness to learn are welcome to apply.
• Excellent verbal and written communication skills.
• Adaptable and detail-oriented, able to work in a fast-paced and changing environment.
• Familiarity with CRM or e-commerce platforms (e.g., Shopify) is an advantage, but not required.
• Experience in the Microsoft Office Suite including Intermediate Microsoft Word & Excel skills.

What's on Offer?

• HMO on Day 1
• People development
• Weekly engagement activities
• Step into a journey where growth is a shared experience

Job Overview:

• Midshift (EMEA working hours)
• WFH setup
• Has order management experience preferably in SaaS environment

The main responsibilities of a ORDER MANAGEMENT SPECIALIST include:

• Develop a thorough understanding of end-to-end quote-to-cash process with focus on order management to billing
• Manage subscription order fulfillment utilizing Zuora including activation and billings
• Ensure accuracy of transactions to ensure consistent integrity in revenue reporting
• Anticipate problems and initiate actions to ensure customer orders are processed timely and efficiently
• As a subject matter expert for all order management and fulfillment related tasks
• Develop and implement tools and processes ensuring order fulfillment processes accurate, timely and compliant transactions
• Work closely with internal groups to identify and execute on efficiency gains
• Create and maintain process documentation for order fulfillment policies and procedures
• Be a trusted advisor to the sales team and partner with Finance, Billing support, and Sales Operations on order management
• Ability to work EMEA & occasional US hours
• Ability to work weekends during Month End, Quarter End and Year End Financial Close

To apply, you must be an expert on the following requirements:

• 3+ years related experience, preferably in a SaaS environment
• Strong business acumen and understanding of sales process (bookings, billings and reporting)
• Solid organizational skills with the ability to manage priorities and execute in a fact-paced environment with attention to detail
• Team player and effective communicator with all levels of order management and cross functional organizations
• Should have a high degree of self-awareness and professional maturity
• Team-oriented, with shown ability to work cross-functionally
• Proven self-starter with demonstrated ability to take initiative
• Ability to hold oneself and others accountable and keep initiatives on track
• Experience with Zuora and Salesforce a big plus
• Experience on Business/Data Analysis, IT Software Development Lifecycle Management & UAT Testing is a big plus

As an Order Management Analyst Contractor, you will be a critical part of the company's day-to-day and month-end close processes, reporting, and operational procedures. As a member of the Order to Cash team, the ideal candidate will be detail-oriented, organized, and a self-starter who can work independently while meeting deadlines in a fast-paced environment. This role will report to the Senior Manager, Order to Cash.

What you'll do at Iterable:

• Review order forms to ensure they align with company policies and revenue recognition rules
• Partner with Deal Desk and Revenue to resolve discrepancies and clarify non-standard contract terms and deal structure
• Process orders accurately and timely by following internal processes and procedures, while maintaining SLA requirements
• Ensure subscriptions and billing are set up in NetSuite according to contract terms
• Assist with monthly usage bill runs
• Collaborate with cross-functional teams to address internal inquiries about billing and usage issues
• Monitor billing inbox, investigate, and respond to customer queries
• Support ad-hoc projects as they arise.

What were looking for:

• 2- 3 years of experience in Order Management, Billing, or Revenue Operations
• Hands-on experience with Salesforce and NetSuite (required)
• Strong understanding of Order to Cash (OTC) processes, including subscription and usage billing
• Familiarity with revenue recognition principles and GAAP compliance
• Excellent attention to detail with strong organizational and problem-solving skills
• Ability to work independently and manage multiple priorities in a deadline-driven environment
• Strong communication skills and ability to collaborate cross-functionally

Order Management/ Client Operations Representative

Location: This is an onsite opportunity where you will work in the office during training. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605

Now is the time to bring your expertise to Client Operations role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.

In this role, you will hold a position that will be the primary point of contact for all post-sales client requests. This position will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE). This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections. Pre-sales support functions include pre-qualification of accounts, product pricing, research, configuration and product information. Along the way, you will identify and drive continuous process improvement efforts.

What to Expect

We're legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.

We offer all the benefits you expect—health, dental, vision, PTO—plus:

• Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
• Onsite set up (during training)
• Group Life Insurance
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

Leadership: The Manager for this role is Diana Yuson, Director of Client Operations. Diana is based in Manila and leads a total of 100 teammates.

You will get to:

• Research technical information on product requests and ensure access to procurement.
• Responsible for correct and accurate order processing

• Prepare, manage and submit sales quotes accurately into the appropriate quote entry system.

• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As a Client Operations Specialist, you are positioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

We are looking for:

• Bachelor's degree in any course/ Associate level
• 2 years' work experience pricing models, supply chain, order management, logistics and sales life cycle
• Experience working in IT/BPO industry is preferred
• Good communication skill both written and verbal

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• 20 on Fortune's World's Best Workplaces list
  
• 14,000+ engaged teammates
• Recognized as a Great Place to Work in the year 2022 and 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.