434 Order Management jobs in the Philippines

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We're trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you'll find a rewarding culture that values you. You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success.

Essential Duties

• Own the end-to-end Order Management Process
• Check and ensure quote is complete, accurate and in accordance with the paperwork signed by the customer, including contract details, prior to creation and booking order
• Monitor the order to delivery lead-time in accordance with the customer contract SLAs to ensure timely invoicing
• Escalate orders that are pending credit clearance for internal and external lease
• Monitor and clean up incomplete orders
• Manage the loan/trial machine deliveries and collections from the customer's site
• Handle return process
• Manage External Lease orders through to activation to ensure orders are activated and Canon receives prompt payment by lease partner
• Process Movement Requests for customer collections using correct process and ensuring install base records are updated.
• Checking the clean order requirements and working with external and internal customers to cleanse data or obtain additional information.Liaise with Contract
• Management on the creation of complex orders
• Liaise on transport SLA results and resolving any customer transport claims
• Administer month end procedures such as customer query accruals, support sheet accruals and retro accruals.
• Responsibility for account maintenance such as pricing schemes to ensure correct reporting.
• Attend customer review meetings to audit queries and recommend enhancements to services provided.
• Use reports for order status tracking and resolve any related issues.

Qualifications

• Specialist Knowledge: product and solutions knowledge to understand implications for order process
• Previous Industry Experience: Sales and customer centric, accurate data entry and strong analytical skills.
• Bachelor's Degree holder in any business-related discipline
• Highly customer focused and delivery oriented
• Strong communication skills to understand (internal) customer issues and to find ways to exceed customer expectations
• Excellent organisation and planning skills
• Attention to detail and quality conscious
• Able to interpret, manipulate & use different forms of complex data

If this sounds like you, we'd love you to apply

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps

BENEFITS :

Vacation Leave Credits

Sick Leave Credits

HMO

13th month pay

Government Mandated Benefits

COMPANY PROFILE: An organization based in Japan specializing in the trading and wholesale of various types of wires and cables

Position: Sales Administrator

Company Industry: Trading Company

Location: Makati City

Salary Offer: Negotiable depending on years of working experience

Work Schedule: Weekends off

Work Set Up: Work on site

JOB REQUIREMENT:

Bachelor's degree holder

At least 6 months of experience in handling import related task as well as processing sales order and sales invoice.

Experience working in a Japanese Company is an advantage.

Amendable to attend face to face interview.

Amendable to work on site.

JOB RESPONSIBILITIES:

• Managing duties associated with imports.
• Interaction and communication with various teams
• Creating paperwork for delivery to clients and processing orders for both domestic and foreign vendors, including purchase orders, invoices, delivery receipts, and more.
• Other task as assigned.

RECRUITMENT PROCESS: (FACE TO FACE)

Initial Interview

Final Interview

Job Offer

Look for: Ms. Kendra

Job Type: Full-time

Pay: Php18, Php25,000.00 per month

Work Location: In person

Job Objective

Responsible for all aspects of order fulfillment – including sales order processing, returns management, and customer service for internal customers i.e. Sales, Product Marketing, Marketing, Finance, Customer Care, and Product Compliance.

Key Responsibilities

Sales Order Management

• Review purchase orders received from Sales.
• Create sales orders in SAP with high level of efficiency and accuracy.
• Create loan orders (or borrowed stocks) related Sales and Marketing requests for upcoming partnerships, promotions, events or activities.
• Ensure customers receive the correct products at the correct location and time, in close coordination with Warehouse and Distribution Specialist/Officer/Manager.
• Reallocate stocks on orders considering their inventory level and criticality, whenever needed.
• Send reports related to sales orders to higher management on a regular basis. Monitor open sales orders regularly – ensuring orders are served within the acceptable timeframe.
• Coordinate with Product Manager on stock availability (in cases of short-served or unforeseen demand).

Returns Management

• Review reported returns from deliveries by 3PL (i.e. backload or refusal).
• Create return orders in SAP with high level of efficiency and accuracy, whenever needed.
• Monitor open return orders in SAP and coordinate regularly with stakeholders for timely receipt in warehouse and in system.

Customer Service

• Coordinate closely with Sales on specific delivery requirements of sales orders and ensure the same is coordinated to Warehouse and Distribution Specialist/Officer/Manager for proper execution.
• Coordinate with Marketing on demo, sample, or GWP inventories which are needed for events, promotions, and partnerships.
• Coordinate with Finance on any orders that need price revisions.
• Coordinate with Service Department and/or Compliance Manager on replacement orders, field tests, laboratory testing requirements for timely order creation and receipt.

Others

• Maintain KPI related to order and returns management and ensure that performance of 3PL partners is within the agreed standards, in close coordination with Warehouse and Distribution Specialist/Officer/Manager.
• Lead, direct, evaluate, and develop order management personnel/s to ensure that resources are used effectively and that work schedules and targets are met.
• Constantly find ways to improve day-to-day tasks.
• Involve in monthly inventory count activity in the warehouse.
• Other responsibilities that may be required to improve existing processes.

Reporting Structure

• Operational: Order Management Manager/Logistics Manager
• Functional: Order Management Manager/Logistics Manager

Key Interface

• Internal: Sales, Finance, Product Marketing, Marketing, and Service Departments
• External: 3PL Partners, Dealers, and Subcontractors

Qualifications, Experience, and Competencies

Graduate of any 4-year degree course, preferably with background on Supply Chain Management or Logistics Management

At least 3 years of experience in handling Logistics or Sales Operations
• Knowledge in SAP is a plus

Well-versed in the use of Microsoft Office and the internet

Team player and can work with a diverse group of people

Able to work in a fast-paced environment

Personal Attributes

• Operates ethically and with integrity and honesty. Transparent in terms of his/her intentions and actions.
• Shows respect for the individual and embraces diversity. Makes safety and care for the environment a priority.
• Has a passion for innovation, is focused on the needs of customers (internal/external) and drives for results.
• Acts as a team player who understands that the collective is stronger than the individual and is willing to go beyond the formal responsibilities of the job to assist colleagues and drive overall company performance.
• Has ability to influence his peers, manage upwards and motivate the team. Ability to negotiate with both internally and with external parties. Manages expectations effectively.
• Expresses a high work ethics, is self-driven, energetic, adaptable, and resilient when dealing with adversity.
• Self-aware, takes responsibility for his/her actions, is pro-active and result oriented.
• Has a positive attitude, deals with issues in a constructive and pragmatic manner. Effectively seeks inputs from (key) stakeholders to help create the best possible solution (from overall company perspective) and ensure the necessary buy-in to deliver results at speed.
• Has the ability to build relationships across functions and organizational hierarchies (internal and external)

Job Type: Full-time

Pay: Php40, Php45,000.00 per month

Application Question(s):

• Knowledge in SAP is a plus.
• Do you have home appliance experience? If yes, what brand?

Experience:

• t 3 yearhandling Logistics or Sales Operations: 3 years (Required)

Work Location: In person

Our client is looking for a dedicated Data Order Managementthat maintains good relationships with the client, team, and co-workers to be effective in carrying out the work description of the position.

Job Responsibilities:

• Enter order data into appropriate fields, databases, records, and files
• Handle numerical data accurately
• Summarizing and compiling data for standardized reports
• Maintains data entry requirements by following data program techniques and procedures
• Contributes to team effort by accomplishing related results as needed
• Update databases or records with new information as it becomes available
• Maintaining a detailed and organized storage system to ensure data entries are complete and accurate.
• Establishing data entry standards by continually updating filing systems to improve data quality.
• Attending to data queries and reporting any major data errors to management.

Qualifications:

• Two years previous experience in data entry or equivalent experience in a related field
• Exceptional organizational skills, a keen eye for detail, and the ability to spot errors with accuracy and efficiency.
• Excellent typing skills and experience working with Windows, Microsoft Office, and Google Suite
• Excellent working knowledge of NetSuite
• Excellent written and verbal communication skills
• Excellent ability to prioritize and track multiple tasks
• Willingness and ability to learn and use new technology
• In-depth understanding of databases
• Highly organized

We're Hiring: Customer Support Representative

Location: Metro Manila / Greater Manila Area

AU Business Hours | Full-Time

Hybrid Setup – 1x a week onsite (BGC)

What We're Looking For:

• Previous experience in Customer Service (a plus, but not required)
• Confident phone-based communication skills
• Strong written and verbal English proficiency
• Familiarity with managing Customer Service KPIs over the phone
• Experience using MS Office and CRM software
• Great communication and negotiation skills
• Excellent time management and planning abilities

Perks & Benefits

• Work-Life Balance: Monday to Friday, AU business hours
• Hybrid Setup: Work from home with 1 onsite day per week in BGC.
• Growth-Oriented Culture: Annual performance appraisals to support your development.
• Company-Provided Equipment: Everything you need to succeed from day one.
• Paid Leaves: Rest and recharge with paid time off.

If you're someone who brings energy, focus, and a genuine desire to make a difference with every customer interaction, we want to hear from you

Ready to apply?

Send your CV to let us know when we can set up a quick chat.

This could be your next big opportunity

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

Responsibilities :
JOB/BUSINESS TITLE:
Order Management Specialist
Business Area:
All
Category: Order To Cash
Sub-Category: Order Management
Job Role: Order Management
Range of Level:
Reports To: 1st Line Manager
Direct Reports, If Any: None
Indirect Reports, If Any:None
Annual Budget:
Location: Lexmark R and D Corporation, Cebu City, Philippines
JOB PURPOSE/MISSION/SUMMARY
:

Manages Order to Cash activities specific to order life cycle management from customer account creation until order deliver and drives timely resolution of any roadblocks/issues preventing Lexmark from meeting customer requirements.

Collaborates with cross-functional partners within the Supply Chain network to ensure customer satisfaction by providing timely and proactive order status reporting, driving effective and efficient issue resolution on issues affecting customers orders (including credit hold, customer claims and returns) while adhering to Lexmark rules, audit requirements and international regulations for each country.

Communicates regularly with internal and external stakeholders through several channels during the course of the order life cycle management

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS
:

• Order Management
• Logistics/Supply Chain
• Customer Management and Communication
• Maintain proactive, efficient and effective communication to customers
• Guarantee compliance of operations

Order Management

• Manage the orders of their own customer portfolio (Business channels & Retailers) and follow the order up to the delivery to the customer warehouse as per customer expectations/Requirements.
• Controls, records, and fulfills all orders of Lexmark products on time to ensure service level agreements are met and secure country revenue.
• Investigates and communicates to customer all issues or discrepancies that may arise in the order, e.g. Price Discrepancy, Minimum Order Quantity, Minimum Order Value, Obsolete PN or End of Life PN; to get approval on how to proceed with processing their orders.
• Analyze and resolve delivery block issues in the order so that they are dropped to Distribution on time to ensure customer requested delivery date is met.
• Works with customer to ensure customer requested delivery date is specified and valid.
• Transforms large amount of data downloaded from systems into reports like Back Order Report, Serial Number Report, Pricing Cable/Bid Utilization Report, Sales/Invoice Report and utilize such reports to manage orders and proactively provide visibility to customers.
• Communicate proactively to internal and external customers on the order status until delivery.
• Actively understand/analyze Country/COMs requirements and work collaboratively to meet or beat such requirements.
• Actively provide support to initiatives/projects impacting Order to Cash Operations
• Analyze Letter of Credit (LC) and comply requirements.
• For Sell-Buyback and Direct Shipments, ensures that all shipped orders from the manufacturers (Lexmark or external suppliers) are entered in the system correctly and invoiced on time.
• For OEM and direct shipments, ensures that invoices are sent to the customers on time either via email, post, etc. and documents are properly archived for future reference thru the archiving tool.
• Ensure that agreed Commercial terms and Conditions are applied by the customers and propose corrective actions if not
• Support the transfer of some activities to/from other locations if needed

Logistics/Supply Chain

• Knowledge on the Supply Chain process of geography supported.
• Analyze stock/inventory in the warehouse for constrained items and send request for allocation to relevant teams' base on the urgency of the order.
• Communicate with Product Allocation team on availability of constrained materials to be able to provide accurate delivery dates to customers.
• Analyze and calculates volume of shipment to reach full container load, especially on FCA mode of transport, and to determine the type of truck/vessel/vehicle to use, e.g. Direct or normal truck.
• Follow-up timely shipment of goods from availability of orders to preparation/packing, and transportation.
• Consolidates and schedules shipments for optimization of containers.
• Assures stock allocation and proper back order management.
• Ensures accurate and reasonable emergency shipment requests to the orders.
• Coordinate with transportation team for special shipment requests, emergency orders and extra costs.

Customer Claims Validation

• Investigates and analyze the validity of the distribution claims like over shipment, missing goods, damaged shipment, and financial claims like price protections, promotions, and price difference with reference to pricing cable, sales/special bids, promotions, stock rotation, and inventory overstock.

Customer Management and Communication

• Serves as primary point of contact for internal / external customers when managing orders within the order life cycle and work internally within the Supply Chain network to ensure all roadblocks are addressed in a timely manner.
• Maintains regular touchpoints with internal and external customers via 1:1 / group meetings to ensure constant alignment of expectations, as well as to work collaboratively on continuous improvement initiatives.
• Informs customers in a proactive and timely manner as to the updates of the orders.
• Anticipates customers' needs by understanding customer specific profile and follows customers instructions to ensure customer satisfaction
• Acknowledges external and internal customer queries within 2-4 hours and provides complete and accurate response in a timely manner
• Educates customers on follow-up frequency (e.g. every two days, daily, etc) and follow-up method (e.g. email, chat, phone call) to ensure customer's expectations are set
• Provides proactive and timely communication and follow-up to customers on status reporting, issue resolution and continuous improvement, among others.
• Ensures good communication and collaboration with cross-functional teams; e.g. Distribution, Finance, COE, Sales, Product Allocation, etc. in order to provide accurate information to the customer and resolves issues on time.
• Resolves external and internal customer complaints with a sense of urgency
• Leverages on tools/system information and reporting to provide proactive communication to the customer
• Regularly updates customer profile / customer bible to ensure all peculiarities are captured when managing customer's orders.

Guarantee Compliance of Operations

• To be compliant with Lexmark rules i.e. Corporate, Geography, Audit, and Internal rules on logistics, revenue recognition, etc.
• To verify the conformity and validity of all documents issued related to the orders.

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES
:

• Able to apply effective customer service skills such as managing customer's expectations, projecting a positive and collaborative attitude, documenting concerns and providing regular and timely updates, empathic communication and listening skills, establishing connection and relationship, resolving complaints with a sense of urgency, converting detractors to promoters, handling difficult customers, building trust with customers and encourage constructive feedback.
• Good analysis in DSO, Inventory analysis, planning.
• Can effectively communicate with local and international stakeholders, across different levels in the organization
• Can manage difficult conversations.
• Working knowledge of Problem Solving and Quality Improvement tools/methods
• Must know how to us MS Office in order to maintain effective and efficient reporting and communication
• Basic to Advanced MS Excel knowledge, collect relevant, sizable, timely data and provide accurate, actionable reporting and analysis; use basic statistical, mathematical and logical analytics tools for actionable recommendations and effectively defines the root cause
• Highly independent and proficient in time management and multi-tasking

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS
:

• Bachelors Degree Holder i.e. BS Accountancy, BS Industrial Engineering, BS Customs Administration, BS Business Administration or any equivalent Business and Engineering courses.
• Moderate to Expert knowledge on Order Management process and operational knowledge on transportation, logistics, international regulations, planning, pricing, allocation, claims, returns, cash collections and overall Supply Chain process
• Knowledge in ERP systems, specifically SAP.
• At least 2 years experience in same/related field
• Relevant experience with Customer Relationship management.

AUTHORITY & DECISION RIGHTS:
Has overall governance and decision rights on all Order Management-related areas in his/her account as long as it is within company rules and policies, except when there are special cases where consultation, interpretation and even decision escalation is required with Team Lead.

INTERFACES:

• Customers
• Country Operations
• Marketing and Sales
• Warehouse
• Transport
• Product Availability Department
• Finance (AR, Credit Management, Pricing, Manual Invoicing, Rebates)
• Banks (Letter of Credit)
• Companies for Pre-Inspection i.e. INTERTEK for Saudi Arabia

CAREER PROGRESSION:

• Analyst – Order to Cash, Supply Chain Practices
• Team Lead – Order to Cash

WORKING CONDITIONS:

• Mostly office work with no field work
• Depending on geo assignment, shall provide support based on the geography working hours
• Must be willing to work on Philippine Holidays to provide support to the geo

OTHERS:
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Ensures timely transition of invoices for countering and ensures accurate booking and processing of all Purchase Orders by using Oracle System and other Portal Applications provided by the customers.

QUALIFICATIONS:

• Candidate must have a Bachelor' Degree in Business Administration/Management, Industrial Engineering, Information Technology, or any equivalent course.
• With background in Order Management or Customer Service.
• Knowledgeable in accounting systems preferably on Oracle system.
• Must be willing to render overtime.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Computer literate (Microsoft Word and Excel)
• Must be keen to details.
• Performs well in a high paced environment with the ability to be flexible
• Excellent oral and written communication skills.
• Knows how to deal with highly sensitive and confidential information

We are looking for a Sr. Operations Officer/Business Processing Officer or Operations Team Lead to be part of the team.

JOB OBJECTIVE:

Contributes to the achievement of company targets by overseeing the operations group, ensures correct, accurate and timely processing of sales orders, and delegates and monitors tasks of operations group members to ensure smooth flow of business operation.

ESSENTIAL FUNCTIONS:

Ensures efficient and effective management of the operations group to ensure all transactions are in compliance to company SOPs.

• Reviews the sales transactions and ensures completeness and accuracy of requirements and information.
• Coordinates with different departments for the fulfillment of special/critical sales transactions.
• Attends and assists in the resolution of critical C&C/Accounting-related concerns which includes but not limited to the following:

1.Unsettled accounts

2.Returned items beyond the period

1. Others

2. Reviews the documents for transmittal to Warehouse and/or Accounting/C&C to ensure compliance to company SOPs and customer instructions.

3. Composes and drafts formal letters for internal and external communications.
4. Provides assistance on areas that needs special attention (e.g. concerns on accreditation/ bidding sites/ foreign)
5. Formulates and implements internal SOPs and Process improvements.

Will lead/ supervise or oversee assigned team members in the execution/implementation of group strategies and individual performance.

• Communicates clearly and delegate effectively among members the responsibilities and tasks needed in the proper execution of team strategies and action programs.
• Monitors members' performance, activities and transactions and provide support, guidance, reminders, decisions and other needed resources to ensure members' targets and job objectives are met.
• Performs regular performance evaluation and generate recommendations on members' development action programs to General/ Sales Manager.
• Conducts initial interview to potential candidates.
• Conducts regular performance related (work and/or behavioral) meeting and discussions with members.

Other tasks that may be assigned by the superior and/or top management from time to time.

Qualifications:

• Graduate of any 4 year Bachelor's Degree course
• With at least 5 years or more proven work experience as Sales Processor, Business Processing Officer or similar role.
• Knowledgeable/Familiar in the day to day business operations work flow
• Had previous experience in handling/managing a team.
• Coordination Skills
• Good Communication skill (verbal, written and listening)

Job Type: Full-time

Benefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Ability to commute/relocate:

• Caloocan: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

• Accurately manage and process all system sales orders using ERP software.
• Ensure order data accuracy, including pricing, technical specifications, and customer information.
• Maintain thorough and precise order records and resolve any related inquiries.

• Respond promptly and professionally to customer inquiries regarding order status, product availability, and shipment details.
• Collaborate with Logistics, Sales Representatives, and the Quote Analyst to meet customer expectations before order shipment.
• Provide outstanding service to ensure customer satisfaction and repeat business.

• Work closely with Quote Analysts to convert quotations into accurate sales orders.
• Ensure all required documents and technical drawings are received and verified.
• Coordinate with Purchase, Finance, Project Management, Logistics, and Warehouse departments for smooth order processing.

• Maintain and update CRM systems with order status, customer profiles, and business activities.
• Assist in preparing sales and operational reports as requested by management.

• Support After-Sales Service and Claims teams in resolving short shipments, faulty products, or warranty claims.
• Maintain both electronic and physical records according to company standards.

• Participate in internal meetings, product training, and sales workshops to enhance product knowledge and skills.
• Promote teamwork and collaboration across all departments.
• Take part in special projects and support other administrative functions as needed.

Qualifications:

1. Diploma or Bachelor's Degree in Business, Industrial Engineering, Supply Chain, or related field preferred.
2. Minimum 2–4 years of relevant experience in order management, sales support, or operations.
3. Proficiency in ERP and CRM systems is a must.
4. Strong coordination, communication, and problem-solving skills.
5. High attention to detail and ability to multitask in a fast-paced environment.
6. Customer-focused mindset and a proactive approach to issue resolution.
7. Must be willing to report to office Monday to Friday.