1,194 Master Data Management jobs in the Philippines

Master Data Management Analyst

Mandaluyong, National Capital Region ₱900000 - ₱1200000 Y Emapta

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Job Description

Power healthcare decisions with your data expertise

At the intersection of academic excellence and cutting-edge healthcare is, our client, the Medical University of South Carolina (MUSC) - a powerhouse shaping the next generation of health professionals, researchers, and breakthroughs. With over 3,000 students, 950+ trainees, and the top-ranked hospital in the state for a decade, MUSC is where knowledge meets care. Data isn't just numbers here - it's the lifeblood of smarter decisions. If you're ready to turn spreadsheets into strategies and systems into solutions, this is your classroom.

What You'll Be Doing - In a Nutshell

Be part of our client's team as a Master Data Management Analyst, where you'll maintain and manage item master data for a leading healthcare system. You'll support supply chain operations by ensuring data integrity, accuracy, and consistency across platforms.

Role Snapshot

Employment Type: Full-time

Shift: Monday to Friday, 08:00 PM to 05:00 AM

Work Setup: Onsite in Ortigas (with potential shift to WFH or hybrid)

Perks That Make a Difference

  • Day 1 HMO coverage with free dependent
  • Competitive Salary Package
  • Night differential pay to maximize your earnings
  • Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
  • Fixed weekends off
  • Fully customized Emapta laptop with peripherals
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment

What We're Looking For

Education & Experience

Bachelor's degree in Information Systems, Supply Chain, Business Administration, or Healthcare Analytics

1-3 years of experience in master data management, item lifecycle, healthcare procurement, or ERP data governance

Familiarity with U.S. healthcare systems and vendors (preferred)

Technical Proficiency

  • Advanced Microsoft Excel skills (e.g., pivot tables, VLOOKUP/XLOOKUP, conditional formatting, Power Query)
  • Experience with ERP platforms such as Workday, SAP, or Oracle
  • Working knowledge of Power BI and SharePoint for data tracking and reporting

Core Skills

  • Clear and concise written and verbal communication
  • Proactive approach to problem-solving and knowing when to seek support
  • Strong attention to detail, with a focus on accuracy and execution
  • Excellent organizational and documentation skills

Your Core Contributions

Item Master Maintenance & Data Quality

  • Create and maintain item master records, including names, descriptions, manufacturers, UOMs, pricing, and supplier identifiers using Workday and Data Connect tools
  • Ensure consistency and completeness of fields across platforms
  • Enforce compliance with MUSC naming conventions and classification standards

Data Validation & Reconciliation

  • Normalize manufacturer and supplier part numbers
  • Remove duplicate entries and validate UOMs
  • Audit data fields to ensure consistency and traceability across systems
  • Coordinate with stakeholders to clarify and resolve discrepancies in pricing, descriptions, or classifications

New Item Creation & Lifecycle Updates

  • Process new item requests with complete and accurate inputs, including EPIC tags, sourcing priority, contract references, and regulatory identifiers
  • Maintain detailed logs for all item additions and modifications
  • Ensure auditability and uphold data hygiene standards

Stakeholder Collaboration & Continuous Improvement

  • Partner with sourcing, contracts, and analytics teams to ensure data aligns with procurement and reporting needs
  • Recommend and support enhancements to item lifecycle workflows and data governance processes

Why Join This Global IT Leader?

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Welcome to Emapta Philippines

Apply now and be part of the #EmaptaEra

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Master Data Management Analyst

₱900000 - ₱1200000 Y Lear Automotive Services (Netherlands) B.V. - Philippine Branch

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Job Description

Are you ready for a better career? A better future?

We're Lear For You.

Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Lear's diverse team of talented employees in 37 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better by providing the technology for safer, smarter, and more comfortable journeys.

If you love challenges, want to experience development opportunities unrestrained, and want recognition that pays off, then you've come to the right place with Lear.

Advantages of working in the Global Business Services group:

· The GBS team is passionate about driving a disruptive shift in strategy, structure, systems, processes, and technology across the enterprise. We strive to be global strategic business partners, delivering world class transformational solutions in OTC, PTP, GL and T&E.

Job Description


• Receive Vendor/Customer accountcreation or modification requests from internal Customers


• Audit supporting documentation for the creation of Vendor /Customer account.


• Update key information required for new entries into the ERP Databases.


• Process all modifications requested and supported for suppliers or customers in the relevant ERP database.


• Perform data quality updates as requested by the data quality group and/or data stewards.


• Maintain adherence to data process standards, governance, and internal audit requirements.


• Continuous adaptation of Master Data processes to meet current business needs.


• Recommend improvements to processes.


• Respond to requestor issues and provide the first level of issue resolution.


• Maintain relations with requestors in various business units and key Finance/Accounting/Procurement/Sales associates to ensure high levels of client satisfaction, enhance operational efficiency, open communication, trust, and responsibility and provide key strategic information to MDM Team Lead.

Qualifications


• Strong communication and interpersonal skills.


• Fluency in English (verbal and written)


• Experience in any of the systems: SAP, QAD, SRM, and Peoplesoft systems is a plus


• Proven proficiency in the use of MS Office Software – Word, Excel, PowerPoint, Access


• Applicable knowledge of Database maintenance through ERP Interface


• Good analytical and problem-solving skills and keen attention to detail


• Highly organized, detail-oriented, committed to delivering results, meeting multiple deadlines, and able to work under pressure

Education and Experience:


• 4-year degree preferred in Finance, Accounting, or Business Management


• At least 1-2 years of Master Data Maintenance experience

Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace. Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.

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Master Data Management

Pasig City, National Capital Region ₱900000 - ₱1200000 Y UnionBank of the Philippines

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Job Description

The MDM Solutions Engineer is responsible for assisting in the design, development, implementation, and maintenance of the organization's Master Data Management (MDM) solutions. This role involves collaborating with cross-functional teams to deliver MDM solutions that meet business requirements, optimize data management practices, and ensure data consistency, accuracy, and compliance with industry standards. The MDM Solutions Engineer will contribute to the development and optimization of data pipelines and integration processes, supporting the overall data infrastructure.

Key Responsibilities:

  • MDM Solution Development: Assist in the design and development of MDM solutions that align with organizational data management objectives.
  • Team Collaboration: Work with MDM Architects, Designers, Analysts, Business Teams, and other stakeholders to ensure the successful delivery of MDM solutions that meet functional, technical, and business requirements.
  • Data Integration and Pipeline Support: Contribute to the development and maintenance of scalable, reliable data pipelines using cloud technologies (e.g., AWS services).
  • Data Mapping and Lineage: Support the documentation of data mapping and lineage to ensure transparency and traceability in MDM solutions.
  • ETL Process Development: Assist in the design, optimization, and execution of ETL processes to transform raw data into actionable insights.
  • Monitoring and Troubleshooting: Assist in monitoring, troubleshooting, and optimizing data pipelines to ensure efficient data processing and high-quality data management.
  • Compliance and Standards: Ensure that MDM solutions adhere to data governance, change management, and operational compliance standards.
  • Documentation and Reporting: Maintain and update documentation related to MDM solutions, guidelines, and standards. Provide regular updates to the MDM Development Lead on project progress and challenges.

Required Technical Skills:

  • Proficient in SQL Development (Oracle, MS SQL, Hive, or similar technologies).
  • Experience with Master Data Management tools (Informatica MDM or similar platforms).
  • Familiarity with Cloud Technologies (AWS services such as Lambda, Glue, S3, and EC2).
  • Experience with API development and data integration processes.
  • Solid understanding of ETL processes and data warehousing principles.
  • Familiarity with NoSQL databases and data modeling concepts.
  • Experience with Big Data technologies (Hadoop, Kafka, Spark).
  • Knowledge of Data Governance practices (DMBOK or similar frameworks - preferred).
  • Experience with Data Quality Tools (Informatica DQ or similar technologies - preferred).

Soft Skills:

  • Strong problem-solving and analytical skills.
  • Excellent communication and collaboration abilities, with the capability to work effectively in cross-functional teams.
  • Strong organizational skills with the ability to prioritize tasks and meet deadlines.
  • Detail-oriented with a commitment to high-quality data management practices.

Preferred Skills:

  • Python programming for data processing and ETL.
  • Familiarity with Snowflake or other cloud-based data warehousing solutions.
  • Experience with Data Visualization and Dashboard tools (Power BI, Tableau – preferred).
  • Familiarity with Data Cataloging tools (Informatica EDC – preferred).

Training and Certifications:

  • SQL Development certifications (Oracle, MS SQL, Hive, or similar technologies).
  • Master Data Management tools training (Informatica MDM or similar platforms).
  • Cloud technologies certification.
  • Data Governance and Quality Management training (DMBOK or similar frameworks – preferred).
  • Leadership and management training to further enhance team management and strategic execution skills.
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Master Data Management

Pasig City, National Capital Region ₱1500000 - ₱2500000 Y UnionBank of the Philippines (UBP)

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Job Description

As MDM Lead, you will be responsible for driving the design, implementation, and governance of the bank's Master Data Management strategy. This role leads a team of MDM designers, ensures integration of critical data sources, and establishes rules, standards, and documentation that maintain data consistency, accuracy, and compliance. The MDM Lead collaborates with business and technology stakeholders to align MDM initiatives with organizational goals, oversee enhancements, and ensure downstream users adhere to MDM policies.

Qualifications

  • 7+ years of experience in Master Data Management, data governance, or data architecture
  • Strong expertise in MDM tools (e.g., Informatica MDM, IBM InfoSphere, or equivalent)
  • Proficiency in data modeling, data integration, and data quality management frameworks
  • Knowledge of data governance standards, compliance, and industry best practices
  • Relevant certifications in Data Management, Data Governance, or Project Management (e.g., CIMP, PMP) are a plus
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Master Data Management

Ayala Alabang, National Capital Region ₱25000 - ₱50000 Y GECO Asia Pte. Ltd

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Job Description

JOB SUMMARY

The MDM Specialist supports the Senior Specialist / Team Lead in the daily processing of vendor and customer profiles in ERP systems and bank portals, along with other assigned tasks.

The role ensures that all transactions—including the creation and review of vendor and customer accounts—are completed accurately and on time, in line with company financial policies, procedures, and service level agreements (SLAs).



KEY RESPONSIBILITIES

Master Data Management (MDM):

  • Create new vendor and customer accounts in ERP systems and bank portals based on approved requests and complete supporting documents
  • Modify vendor and customer accounts in ERP systems and bank portals as needed
  • Conduct bank verification for vendors during setup or modification via phone, video call, or email
  • Maintain proper document filing and secure storage

MDM Review and Reporting:

  • Perform regular reviews of vendor and customer master data by extracting files from ERP
  • Coordinate with relevant departments (e.g., Sourcing, AP, Payments, Local Finance) for review and updates
  • Assist in preparing KPI and master data-related reports

Administrative Tasks:

  • Provide information for Balanced Scorecard reporting
  • File and update overtime, offset, and leave applications in the timekeeping tool
  • Track actual hours worked per process
  • Support project implementation by providing process documentation and conducting UAT (user acceptance testing); document test results
  • Conduct self-evaluations based on performance targets
  • Support audits by gathering required documents and responding to audit inquiries
  • Provide support for broader team activities beyond MDM, when required


PRINCIPAL RELATIONSHIPS

Internal:

  • Immediate Supervisor
  • Local Finance
  • Procurement Team

External:

  • Suppliers / Vendors
  • Consultants
  • Job Applicants


JOB SPECIFICATIONS

Must-Have Qualifications:

  • Bachelor's/College Degree in Business Administration, Finance, Management, or related field
  • At least 1 year of relevant experience in Master Data Management
  • Experience with ERP systems (e.g., Oracle, SAP, D365)
  • Proficient in MS Office (Excel, Outlook, PowerPoint, etc.)
  • Strong organizational and time-management skills
  • Good oral and written communication skills
  • Willingness to work in a hybrid setup
  • Able to work effectively in a structured environment

Preferred Qualifications:

  • Experience in a Shared Services or BPO setting
  • Ability to work under pressure and with minimal supervision
  • Experience in a multicultural or international work environment
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Analyst, Master Data Management

₱104000 - ₱130878 Y Dover Corporation

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Job Description

Analyst, Master Data Management

Location:
Cebu City, 07, PH

Work Arrangement: Hybrid

POSITION TITLE: ANALYST – MASTER DATA MANAGEMENT

REPORTING TO: Master Data Management Lead – Shared Services Director – Shared Services

LOCATION: Cebu, Philippines

Summary Description:

Working with an emerging shared services organization, the Master Data Management Analyst is responsible for supporting Dover's vendor and customer set up maintenance processes. Working independently, this role is responsible for creating vendor and customer master data with accuracy and timeliness. Accurate system data will be used by Dover stakeholders globally for Accounts Payable (AP) and Accounts Receivable (AR). This position reports to the Master Data Management Lead and Director and is based in Cebu, Philippines.

Essential Responsibilities

  • Analyze, execute and accurately maintain master data for both Vendors and Customers

  • Role responsibility involves the creation and modification of customer bill-to accounts into the Oracle and Syteline system.

  • Analyze the validity of the master data creation requests by ensuring that no viable duplicates of the requested master data exist

  • Ensure the necessity approvals are obtained before executing updates in master data

  • Understanding the vendor and customer requirements by validating the information as indicated in the service now request form

  • Participate in analyzing and investigating vendor and customer account integration failures/issues from MDM Oracle and Syteline system.

  • Ensure that the master data is regularly updated and cleansed within agreed Service Level Agreement (SLA), to provide timely, relevant and accurate business information for use by all levels of management

  • Participate in master data clean-up, and perform mass updates, if necessary, to existing customer records

  • Support adhoc or by-request reports from the business

  • Ensure full compliance to the following: External Audits, Internal Audits

Systems Used

o Oracle

o Syteline

o Service Now ticketing tool

o MS Dynamics

Qualifications

  • Bachelor's degree in any Business Related Course

  • Minimum 2 years' Master Data Management experience. Degree in information science, data management, computer science or related field preferred

  • Experience with a major ERP system (i.e. Oracle, SAP etc.) managing data in large ERP systems, Oracle preferred.

  • Proficiency using Microsoft Excel (Ex: Pivot tables, VLOOKUP, Charts and Graphs etc.).

  • Excellent analytical and interpersonal communication skills.

  • Team player

  • Strong communication skill

  • Willing to work on North America time frame Preferred Qualifications

  • High level of customer focus and ability to maintain a positive attitude at all times

  • High level of proficiency in Microsoft Office products

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

  • Ability to prioritize and multi-task in a fast paced environment

  • Self-directed, positive and ethical role model able to work with minimal supervision

  • Ability to be an effective team member and display initiative

  • Ability to maintain a professional demeanor at all times with suppliers, internal customers and coworkers; fully observe Dover's Code of Ethical Conduct, Employee Handbook "Personal Conduct of Employees" policies and ISO Quality System Standards

COMPANY OVERVIEW

Dover Business Services (DBS) is an independent business to business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Accounting and Finance to the entire organization. With locations in Cebu, Philippines; Suzhou China; and Bucharest, Romania, DBS centers operate across the globe to maximize service to our operating companies (OpCos).

Dover Corporation deliver's innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years, our team of over 27,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV."

Job Segment: Accounts Payable, Accounts Receivable, Computer Science, Database, Oracle, Finance, Technology

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Analyst, Master Data Management

₱1200000 - ₱2400000 Y Dover Business Services Europe

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Job Description

POSITION TITLE: ANALYST – MASTER DATA MANAGEMENT

REPORTING TO: Master Data Management Lead – Shared Services

Director – Shared Services

LOCATION: Cebu, Philippines

Summary Description
Working with an emerging shared services organization, the Master Data Management Analyst is responsible for supporting Dover's vendor and customer set up maintenance processes. Working independently, this role is responsible for creating vendor and customer master data with accuracy and timeliness. Accurate system data will be used by Dover stakeholders globally for Accounts Payable (AP) and Accounts Receivable (AR). This position reports to the Master Data Management Lead and Director and is based in Cebu, Philippines.

Essential Responsibilities

  • Analyze, execute and accurately maintain master data for both Vendors and Customers
  • Role responsibility involves the creation and modification of customer bill-to accounts into the Oracle and Syteline system.
  • Analyze the validity of the master data creation requests by ensuring that no viable duplicates of the requested master data exist
  • Ensure the necessity approvals are obtained before executing updates in master data
  • Understanding the vendor and customer requirements by validating the information as indicated in the service now request form
  • Participate in analyzing and investigating vendor and customer account integration failures/issues from MDM Oracle and Syteline system.
  • Ensure that the master data is regularly updated and cleansed within agreed Service Level Agreement (SLA), to provide timely, relevant and accurate business information for use by all levels of management
  • Participate in master data clean-up, and perform mass updates, if necessary, to existing customer records
  • Support adhoc or by-request reports from the business
  • Ensure full compliance to the following: External Audits, Internal Audits

Systems Used

  • Oracle
  • Syteline
  • Service Now ticketing tool o MS Dynamics

Qualifications

  • Bachelor's degree in any Business Related Course
  • Minimum 2 years' Master Data Management experience. Degree in information science, data management, computer science or related field preferred
  • Experience with a major ERP system (i.e. Oracle, SAP etc.) managing data in large ERP systems, Oracle preferred.
  • Proficiency using Microsoft Excel (Ex: Pivot tables, VLOOKUP, Charts and Graphs etc.).
  • Excellent analytical and interpersonal communication skills.
  • Team player
  • Strong communication skill
  • Willing to work on North America time frame

Preferred Qualifications

  • High level of customer focus and ability to maintain a positive attitude at all times
  • High level of proficiency in Microsoft Office products
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to prioritize and multi-task in a fast paced environment
  • Self-directed, positive and ethical role model able to work with minimal supervision
  • Ability to be an effective team member and display initiative
  • Ability to maintain a professional demeanor at all times with suppliers, internal customers and coworkers; fully observe Dover's Code of Ethical Conduct, Employee Handbook "Personal Conduct of Employees" policies and ISO Quality System Standards

Company Overview
Dover Business Services (DBS) is an independent business to business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Accounting and Finance to the entire organization. With locations in Cebu, Philippines; Suzhou China; and Bucharest, Romania, DBS centers operate across the globe to maximize service to our operating companies (OpCos).

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Analyst, Master Data Management

₱25000 - ₱50000 Y Dover Business Services

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Job Description

POSITION TITLE: ANALYST – MASTER DATA MANAGEMENT

REPORTING TO: Master Data Management Lead – Shared Services Director – Shared Services

LOCATION: Cebu, Philippines

Summary Description:

Working with an emerging shared services organization, the Master Data Management Analyst is responsible for supporting Dover's vendor and customer set up maintenance processes. Working independently, this role is responsible for creating vendor and customer master data with accuracy and timeliness. Accurate system data will be used by Dover stakeholders globally for Accounts Payable (AP) and Accounts Receivable (AR). This position reports to the Master Data Management Lead and Director and is based in Cebu, Philippines.

Essential Responsibilities

  • Analyze, execute and accurately maintain master data for both Vendors and Customers
  • Role responsibility involves the creation and modification of customer bill-to accounts into the Oracle and Syteline system.
  • Analyze the validity of the master data creation requests by ensuring that no viable duplicates of the requested master data exist
  • Ensure the necessity approvals are obtained before executing updates in master data
  • Understanding the vendor and customer requirements by validating the information as indicated in the service now request form
  • Participate in analyzing and investigating vendor and customer account integration failures/issues from MDM Oracle and Syteline system.
  • Ensure that the master data is regularly updated and cleansed within agreed Service Level Agreement (SLA), to provide timely, relevant and accurate business information for use by all levels of management
  • Participate in master data clean-up, and perform mass updates, if necessary, to existing customer records

  • Support adhoc or by-request reports from the business

  • Ensure full compliance to the following: External Audits, Internal Audits

Systems Used

o Oracle

o Syteline

o Service Now ticketing tool

o MS Dynamics

Qualifications

  • Bachelor's degree in any Business Related Course
  • Minimum 2 years' Master Data Management experience. Degree in information science, data management, computer science or related field preferred
  • Experience with a major ERP system (i.e. Oracle, SAP etc.) managing data in large ERP systems, Oracle preferred.
  • Proficiency using Microsoft Excel (Ex: Pivot tables, VLOOKUP, Charts and Graphs etc.).
  • Excellent analytical and interpersonal communication skills.
  • Team player
  • Strong communication skill
  • Willing to work on North America time frame Preferred Qualifications
  • High level of customer focus and ability to maintain a positive attitude at all times
  • High level of proficiency in Microsoft Office products
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to prioritize and multi-task in a fast paced environment
  • Self-directed, positive and ethical role model able to work with minimal supervision
  • Ability to be an effective team member and display initiative
  • Ability to maintain a professional demeanor at all times with suppliers, internal customers and coworkers; fully observe Dover's Code of Ethical Conduct, Employee Handbook "Personal Conduct of Employees" policies and ISO Quality System Standards

COMPANY OVERVIEW

Dover Business Services (DBS) is an independent business to business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Accounting and Finance to the entire organization. With locations in Cebu, Philippines; Suzhou China; and Bucharest, Romania, DBS centers operate across the globe to maximize service to our operating companies (OpCos).

Dover Corporation deliver's innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years, our team of over 27,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV."

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Associate - Master Data Management

Pasay, Camarines Sur ₱120000 - ₱180000 Y DHL

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Job Description

Join our "Master Data Management Team" at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre

Job Title: Associate – Master Data Management (MDM)

Job Location: Manila

In this role, you will have the opportunity to deliver top-tier service within the Master Data Management (MDM) Service line, supporting our DGFF regions and countries globally. The role includes training to effectively manage various activities such as uploading buying/selling rates, handling sales master data, maintaining TMS data objects, and conducting denied party screening.

Key Responsibilities:

  • To understand the requirement of the station's / country's documentation and ensure jobs are executed as per standard operating procedures.
  • Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
  • Deliver a high level of service quality through timely and accurate completion of services.
  • Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
  • Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
  • Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

  • Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage
  • 0 – 3 years of job experience from BPO or logistics domain - Preferred
  • Good knowledge in MS office
  • Effective English communication skills, written and verbal.
  • Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred.
  • Detail oriented
  • Good logical reasoning skills
  • High level of customer centricity
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Master Data Management Head

Pasig City, National Capital Region ₱120000 - ₱200000 Y UnionBank of the Philippines

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Job Description

Job Description:

The Master Data Management (MDM) Head is responsible for leading the enterprise-wide strategy, implementation, and continuous improvement of the Bank's Master Data Management Platform. This role ensures the integrity, consistency, and governance of customer and product master data across all systems.

The MDM Head will also oversee the Campaigns Team, which services campaign-related data requests from business units, and manage the enterprise Name Search Engine to support regulatory and operational use cases.

This position plays a pivotal role in enabling Single Customer View (SCV), regulatory compliance, and data-driven marketing operations.

Key Responsibilities

  1. Master Data Management

· Own and evolve the Master Data Management strategy, architecture, and operations across the enterprise.

· Ensure alignment of MDM practices with regulatory requirements, including SCV mandates and data privacy.

· Govern the integration of MDM with upstream and downstream systems to maintain data consistency.

· Lead initiatives to continuously improve data matching, survivorship, and golden record creation.

  1. Campaign Management

· Manage the Campaigns Team responsible for generating customer whitelist data, segmentation files, and other data assets in support of marketing and communication campaigns.

· Establish SLAs and quality controls to ensure timely and accurate fulfillment of campaign requests.

· Collaborate with marketing, digital, and analytics teams to ensure alignment with business objectives and personalization strategies.

  1. Name Search Engine Management

· Oversee the development, enhancement, and governance of the enterprise Name Search Engine used for AML, customer matching, and other future use cases.

· Ensure performance, scalability, and compliance of the name search capabilities with regulatory and operational requirements.

· Drive improvements in fuzzy matching logic, alias handling, and identity resolution models.

  1. Leadership and Strategy

· Build and lead a multidisciplinary team comprising MDM analysts, data engineers, campaign support staff, and data quality specialists.

· Partner with business units, IT, and data governance teams to embed data ownership and stewardship practices.

· Advise the Chief Data Officer and leadership on data consolidation strategies, especially as it relates to customer-centric operations and compliance.

Qualifications

· Bachelor's or Master's degree in Information Systems, Computer Science, Business, or related field.

· Preferably with certifications on DAMA-DMBOK, DCAM, CIMP, and similar data management credentials

· 10+ years of experience in enterprise data management, with at least 5 years in master data management or customer data platforms.

· Experience managing marketing campaign data operations and data-driven communication programs.

· Deep understanding of MDM platforms (e.g., Informatica, Reltio, etc.), data governance frameworks, and regulatory requirements (e.g., AML).

· Strong stakeholder engagement skills and ability to work across business, compliance, and technology teams.

Key Success Measures

· Accuracy and completeness of master data entities (e.g., customer).

· On-time delivery and quality of campaign data requests.

· Improved performance and hit-rate of the name search engine.

· User adoption of MDM platform and campaign request processes.

· Recognition by business and regulatory stakeholders as a trusted source of enterprise data.

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  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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