3,002 Management jobs in the Philippines

Senior Operations Manager (EGGS)

Manila, Metropolitan Manila Rippedboxstation

Posted 7 days ago

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Job Description

Position: Senior Operations Manager
Number of hours: 40 Hrs/weekSchedule: TBD

Job Summary:

We are seeking a dynamic and results-driven Senior Operations Manager to lead and optimize our customer service operations within our Business Process Outsourcing (BPO) environment. This role is responsible for driving operational excellence, ensuring client satisfaction, and managing a high-performing team. The ideal candidate will have a strong background in customer service operations, people management, and process improvement within the BPO industry. This is a client-facing role and will also directly report to the internal Head of Operations.

Key Responsibilities:

  • Oversee day-to-day operations of the customer service team, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded.
  • Develop and implement strategic initiatives to improve operational efficiency, customer satisfaction, and overall performance.
  • Manage and mentor a team of operations managers, supervisors, and customer service representatives to enhance performance and professional growth.
  • Collaborate with clients to understand their business needs, provide insights, and ensure high-quality service delivery.
  • Drive continuous process improvements, leveraging data analytics and industry best practices.
  • Monitor and analyze operational data to identify trends, opportunities, and areas for optimization.
  • Ensure compliance with company policies, industry regulations, and client requirements.
  • Lead workforce planning, including hiring, training, and capacity management to align with business growth.
  • Handle escalations and complex customer interactions to ensure resolution and client satisfaction.
  • Foster a culture of accountability, engagement, and innovation within the team.

Qualifications:

  • Bachelor's degree in business administration, Operations Management, or a related field (or equivalent experience).
  • Minimum of 3-5 years of experience in a leadership role within a customer service BPO environment .
  • Experience in solar energy is preferred.
  • Residency in Bulacan, Philippines is a plus.
  • Proven track record of managing large teams, improving operational efficiencies, and driving performance metrics.
  • Strong understanding of BPO industry standards, customer service best practices, and workforce management.
  • Experience in handling a large number of remote employees.
  • Exceptional analytical, problem-solving, and decision-making skills.
  • Excellent communication, interpersonal, and client management skills.
  • Ability to thrive in a fast-paced, high-pressure environment.
  • Proficiency in CRM systems, reporting tools, and data-driven decision-making.
  • Experience in implementing automation and AI-driven solutions for customer service is a plus.

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Data Analyst Team Manager

Cebu, Cebu Dempsey

Posted today

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Job Description

We are looking for an exceptional leader who can motivate the team's performance in delivering data projects. Have the ability to communicate with other managers in different departments to strategize and align the company's goals. Must have critical thinking and problem-solving capabilities.
br>● Understand the business needs and objectives < r>● Evaluate the supplier’s sales trend as the basis for prioritizing the brands that are worth selling and advertising
● Collaborating with clients to determine the goals of team projects and strategizing plans to meet < r>those goals
● Assigns and oversees agents' workloads and ensures that all assigned tasks are done efficiently and effectively. < r>● Communicates results/suggestions/solutions to any Data Analytic concerns to other < r>departments and management.
● Develops and implements quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory compliance. < r>● Ensures accuracy of the data and deliverables of agents with comprehensive policies and processes. < r>● Anticipate future demands of initiatives related to people and technology within your department and design/implement solutions to meet these needs. < r>● Conduct weekly coaching sessions for productivity and behavioral improvement. < r>
QUALIFICATIONS:
● Graduate of any Business or IT-related course < r>● Advanced knowledge of MS Excel formulas, functions, and shortcuts < r>● At least 2 years of experience in a managerial role < r>● Superior communication and interpersonal skills < r>● Ability to meet deadlines and manage project delivery < r>● Excellent report-writing and presentation skills < r>● Willing to work on graveyard or shift schedule during peak seasons < r>● Knowledge of Amazon Seller Central is a plus
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Amazon Account Management

Cebu, Cebu Dempsey

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Job Description

We are looking for a results-driven professional who is passionate about navigating the intricacies of Amazon Seller
Central and maximizing market performance. The ideal candidate must utilize your expertise in Amazon’s ecosystem and marketplace dynamics to optimize product listings, drive sales, and maximize profitability. br>

QUALIFICATIONS:
● Oversee and manage accounts for multiple regional marketplaces. < r>● Develop and implement strategies to optimize product listings, enhance visibility, and drive sales on Amazon platforms. < r>● Coordinate and collaborate with external partners, such as Amazon Seller Support and agencies, to ensure smooth operations and resolve issues promptly. < r>● Analyze and interpret data to drive informed decisions and achieve sales targets across all Amazon marketplaces. < r>● Stay up-to-date with Amazon policies, trends, and best practices to ensure compliance and competitive < r>positioning in the online marketplace.
● Utilize Amazon-specific tools and software for efficient account management and to enhance operational < r>effectiveness.
● Collaborate with cross-functional teams to align Amazon strategies with company goals and initiatives. < r>● Conduct regular performance analysis, derive insights, and make recommendations for continuous improvement. < r>● Monitor and address customer feedback, product reviews, and ratings to maintain a positive brand image < r>and customer satisfaction.
● Implement strong inventory management practices to ensure adequate stock levels and minimize fulfillment issues. < r>● Drive promotional and advertising strategies to increase product awareness, traffic, and sales on the < r>Amazon platform.
● Stay informed about industry trends and the competitive landscape to identify new growth opportunities < r>and potential areas of improvement.


ESSENTIAL REQUIREMENTS:
● Bachelor’s degree in business administration, management, or a related field.
● In-depth knowledge of Amazon-specific tools and software for account management and optimization. < r>● Strong analytical skills with the ability to interpret data and derive actionable insights. < r>● Excellent communication and relationship management skills < r>● Solid understanding of eCommerce trends, algorithms, and best practices, particularly within the Amazon < r>ecosystem.
● Leadership potential with the ability to collaborate with cross-functional teams.
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Operations Manager

Parañaque, National Capital Region ACCPRO INTERNATIONAL

Posted today

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Job Description

RESPONSIBILITIES:
• Ensure the operational targets (financial and quality related) are continuously met, br>strategic planning, oversight and management of related systems, management of key
performance indicators as well as drive continuous improvement activities.
• Participate and conduct internal/external audits when deemed necessary and instruct all < r>concerned personnel in the use of problem-solving tools and the Quality Management
delivery systems – to include development and support of all business processes in the < r>application of continual improvement activities and methodologies.
• Participate in operational strategy development and manage KPIs as well as provide < r>continuous improvement leadership to the Unit.
• Lead problem-solving efforts to resolve customer issues and improve business < r>processes.
• Standardize quality approaches across the Unit, including processes, tools and < r>measurable concepts.
• Extensive involvement in the management of the company’s Quality/Excellence models
• Communicate various workforce effectiveness principles and their impact on the < r>profitability of the business through improved product quality, increased productivity and
improved effectiveness of the workforce.
• Develop, implement and monitor all key lean and other systems, operational projects < r>and procedures ensuring compliance with customer requirements while supporting cost,
schedule and budget requirements


QUALIFICATIONS:
• At least 5 years work experience in Quality Assurance, Business Management or < r>Technical field with solid background in operations management, project management
and/or business processes with sound financial management skills Candidate with a
master’s degree is an advantage. < r>• Candidate from an airline catering service industry is preferred. < r>• Candidate with background in the Food & Beverage industry. < r>• Excellent written and verbal communication and presentation skills. < r>• Strong understanding of different operational excellence concepts such as Lean < r>Manufacturing, TQM, Kaizen etc. and excellent problem solving, interpersonal
communication and project management skills.
• Must have a desire to achieve excellence in customer satisfaction, process and product < r>quality and reliability.
• Ability to drive a vehicle with a professional driver’s license.
license in the field of Engineering, special accreditation and certification in Quality
Management and related operational excellence concepts are an advantage.
• Must be willing to travel to NAIA & Clark Airport (Pampanga) - Expenses and travel < r>covered
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Sales Manager (ASAP)

National Capital Region, National Capital Region Dempsey Resource Management, Inc

Posted today

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Job Description

LOCATION: Metro Manila
br>Job Overview

We are seeking a results-oriented Sales Manager to lead our retail sales operations with a focus on driving revenue, nurturing client relationships, and empowering our sales team. This role is pivotal in managing key accounts, overseeing store allocations, and ensuring streamlined execution of daily sales processes through robust CRM utilization and strategic reporting.

Key Responsibilities:

I. Team Leadership & Account Management
- Direct and guide Key Account Executives, ensuring excellent client relationship management practices.
- Champion a servitude leadership style, providing support to team members while aligning with company goals.

II. Retail Sales Monitoring
- Oversee daily retail sales operations including store activities, promotions, product distribution, and sales performance tracking.
- Stay up-to-date with store allocations to optimize product placement and coverage.

III. Strategic Sales Planning
- Develop and implement periodic plans to boost client sales performance, customized per account.
- Analyze trends to adjust sales strategies and capitalize on emerging opportunities.

IV. Reporting & Business Reviews
- Deliver detailed business reviews for internal and external stakeholders, highlighting key metrics, sales results, and growth opportunities.
- Create dynamic, actionable reports that include insightful analysis, proposed action plans, and clearly defined timelines.

V. CRM Excellence
- Maintain high standards of CRM data integrity and process discipline, driving consistent customer interactions and documentation.
- Ensure CRM tools are fully leveraged to support daily operations, client segmentation, and tracking.

Qualifications:

I. Bachelor's degree in Business Administration, Marketing, or related field
II. Proven experience in retail sales, preferably in a leadership or key account role
III. Strong proficiency in CRM tools and sales reporting platforms (e.g., HubSpot, Salesforce, ClickUp)
IV. Excellent interpersonal and analytical skills, with the ability to convert data into actionable strategies
V. Demonstrated ability to lead teams with integrity and servant leadership mindset

We look forward to receiving your application and learning more about how your skills and experience can contribute to our team!
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Property Management Backer - Voice (Work From Home)

National Capital Region, National Capital Region Cyberbacker Careers

Posted today

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Job Description

RESPONSIBILITIES:
br>Handle communication via email and phone with tenants, contractors, and owners efficiently.
Organize and schedule necessary repairs and maintenance with contractors to ensure properties are well-kept.
Support the process of tenant prequalification to find suitable renters.
Keep the property management system up-to-date with the latest data on properties and transactions.
Assist in the financial management of properties, including rent collection, bookkeeping tasks, and preparation of monthly financial summaries. Also, manage bills and payments.
Arrange and oversee property inspections to maintain standards.
Create and send out engaging monthly newsletters to tenants, keeping them informed and connected.
Research rental market trends to set competitive rental prices.
Help in preparing lease agreements and other legal paperwork related to property management.
Regularly check in with tenants to ensure they are happy with their living conditions and address any concerns.
Document all property-related activities meticulously for reference and compliance.


REQUIREMENTS::

Strong organizational skills and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Has a proactive approach to problem-solving and customer service.
No prior experience in property management is required, but a willingness to learn and adapt is essential.


GENERAL REQUIREMENTS:

Good command of the English language
Must be 18 years of age and above
A headset with a noise-canceling feature and a high-definition webcam


DEVICE SPECIFICATIONS:

Intel core i3 (6th to 12th gen), i5, i7, or AMD equivalent is highly required
Windows or Mac is acceptable
At least 8GB of RAM with 60 GB of free hard disk space available


NETWORK REQUIREMENTS:

10 Mbps DSL or Fiber Internet connection (USB sticks, signal-based, and wireless connections are not allowed)


BENEFITS:

Legit Work from Home - Avoid the hassle of traffic
No experience is required - Fresh Graduates, Students, and undergraduates are accepted
Job Security and Stability
Potential Income up to $1500 per month
Training is provided with an Allowance
Personal and Career Growth - Self-development and Promotion
Great Team Culture - Core Values: Relationship, Growth, Fun, and Abundance
In-house Assistance
PTO Provided
Profit Share - Retirement Plan
Chance of an all-expense-paid trip to the US
Birthday and Anniversary Treats
Wedding Gifts
Newborn Gifts
Foodpanda Discount
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Client Services Manager

Sibulan, Negros Oriental WHR Global Consulting

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Job Description

POSITION TITLE: Client Services Manager
WORK LOCATION: Sibulan, Negros Oriental br>WORK SETUP: Onsite, Night Shift
SALARY: PHP 50,000 - 60,000

REQUIREMENTS:
– Bachelor’s Degree in Business Management, accounting, finance, or related field.
– Must possess proven leadership skills with the ability to influence key decision makers and collaborate across business lines. < r>– Ability to communicate effectively with various audiences including executives, clients, and team members through written and verbal means. < r>– Solid organizational skills, ability to lead teams of various sizes, ability to focus on broader goals and project details simultaneously, and ability to multi-task effectively. < r>– Strong working knowledge of Microsoft Office including Microsoft Project or equivalent. < r>– Professional and articulate with strong attention to detail. < r>– Must demonstrate the following competencies: ethical conduct, proficient communication, time management, technical capacity, and thoroughness. < r>
OVERVIEW:
The Client Service Manager acts as the primary point of contact for key clients. CSM is responsible for managing and monitoring the overall relationship and ensuring a consistent, predictable client experience that results in highly satisfied clients while also balancing the needs of the business.

RESPONSIBILITIES:
– Provide client account management and support functions to ensure the highest level of quality and client satisfaction. < r>– Guide clients in strategic use of the company''s offerings and develop short and long-term client retention strategies for each client. < r>– Act as the primary point of contact for all client interactions, working with a variety of team members to ensure a timely response to all client requests. < r>– Present voice of the client in all internal planning sessions to ensure that designed solutions meet the client’s needs and expectations.
– Develop and flawlessly execute client initiatives, coordinating clients, internal resources, and third parties/vendors for delivery of defined objectives on time, on budget, within scope, and in a manner that embodies the mission and policies of the company. < r>– Review communications to ensure there are no violations of standards or regulations. < r>– Develop tools, techniques, and standardization that will ensure repeatable results, enhance company effectiveness, client satisfaction, and overall cost efficiency. < r>– Keep informed of industry changes, trends and best practices and assess the potential impact of these changes on the organization and the client’s business.
– Utilize direct client feedback to identify opportunities for efficiencies and anticipate delays or issues before impact to costs, deliverables, or client’s operations.
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Organizational Development Manager

Pasig, National Capital Region Dempsey Resource Management Inc.

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Job Description

The Organizational Development (OD) Manager is key in enhancing organizational effectiveness through
strategic initiatives that support culture, capability building, and change management. This role partners br>closely with HR, leadership teams, and various departments to develop and implement legacy people
programs that improve Employee Engagement, Performance Management, Leadership Development,
Retention Strategies, Career Management, and overall organizational health.

What you’ll do: < r>Organizational Development & Change Initiatives
 Design, implement, and evaluate OD strategies that support business objectives. < r>Support change management efforts by providing leaders and teams with tools, frameworks, and < r>coaching.
onduct organizational diagnostics (e.g., culture audits and engagement surveys) and provide < r>actionable insights.
Learning & Development
ollaborate on creating and delivering learning programs focused on leadership, team < r>development, and skill-building.
upport the development and execution of competency models and career frameworks. < r> valuate the effectiveness of training and OD initiatives through metrics and feedback. < r>Performance Management & Talent Development
ssist in refining and facilitating performance management processes, ensuring alignment with < r>strategic goals.
artner with HR to support talent reviews, succession planning, and leadership pipeline < r>development.
Culture & Employee Engagement
elp design and drive initiatives that promote a positive and inclusive workplace culture. < r> nalyze engagement data and work with stakeholders to address gaps and opportunities. < r> erve as a culture ambassador, reinforcing values through programs and communication. < r>Data, Research & Analysis
onduct needs assessments, surveys, focus groups, and interviews to inform OD strategies. < r> repare reports, presentations, and recommendations based on qualitative and quantitative data. < r>
What we are looking for:
achelor’s degree in Psychology, Human Resources, Organizational Development, Business, or a
 10 ars of experience in OD Leadership and Learning & Development. < r> olid understanding of OD concepts, models, and best practices (e.g., change management, team < r>dynamics, systems thinking).
xperience facilitating workshops, focus groups, training manual creation, and training sessions. < r> trong analytical, expert in communication, and project management skills. < r> bility to collaborate with diverse stakeholders and influence without authority.
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Brand Manager

Pasig, National Capital Region Dempsey Resource Management Inc.

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Position Overview: The Brand Manager serves as the primary advocate for the brand, ensuring its integrity across
all facets of the business. This role involves strategic planning, market positioning, pricing, promotion, product mix, br>and advertising to drive brand growth and profitability. The Brand Manager coordinates cross-departmental
collaboration, manages resources, and oversees brand initiatives to achieve sales, profitability, and cost control
targets.
What you will do:
1. Brand Strategy and Planning: br> Develop and implement comprehensive brand strategies to enhance market positioning and achieve < r>business objectives.
Set and execute brand planning calendars, ensuring timely completion of all deliverables. < r>2. Cross-Departmental Collaboration:
oordinate with various departments to align brand initiatives, including MPCD, Visual Merchandising, Store < r>Operations, Marketing, eCommerce, and Franchise Management.
irect resources effectively to support brand objectives and initiatives. < r>3. Sales and Profitability Management:
stablish and achieve sales, profitability, and cost control budgets and targets for the brand. < r> nalyze market trends, customer spending, preferences, and merchandising mix to drive product < r>development and marketing innovation.
4. Brand Image and Customer Experience:
evelop and maintain Gingersnaps's brand image and customer experience across all online and offline < r>touchpoints.
nsure consistent brand look and feel to enhance customer engagement and loyalty. < r>5. Brand Engagement and Marketing:
ed developing and implementing sustained brand engagement strategies through various channels, < r>including social media, influencers, key opinion leaders, partnerships, and advertising.
stablish relationships with key influencers, fan communities, and target market groups. < r>6. Market Analysis and Reporting:
nalyze market trends, customer behavior, and category performance to make informed recommendations < r>and decisions.
rovide regular reports to measure and evaluate sales, sell-throughs, stock levels, and marketing activities. < r>7. Expansion and Growth Initiatives:
dentify and recommend opportunities for brand and store expansions into new areas and territories. < r> mplement expansion strategies to drive brand growth and market penetration. < r>
What we are looking for:
achelor's degree in Marketing, Business Administration, or related field. Master's degree preferred. < r> inimum of 5 years of experience in brand management, preferably within the retail apparel and fashion < r>industry.
roven track record of developing and executing successful brand strategies that drive business growth. < r> trong understanding of market research, consumer behavior, and competitive analysis. < r> xcellent communication, interpersonal, and leadership skills. < r> reative thinker with a passion for fashion and a keen eye for design. < r> bility to thrive in a fast-paced, collaborative environment and manage multiple projects simultaneously. < r> roficiency in Microsoft Office Suite and experience with brand management tools and platforms
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Warehouse and Operations Manager

National Capital Region, National Capital Region WHR Global Consulting

Posted today

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Job Description

POSITION TITLE: Warehouse and Operations Manager
WORK LOCATION: Taguig City br>WORK SETUP: Onsite, Day Shift
SALARY: PHP 80,000

QUALIFICATIONS:
– A bachelor's degree in logistics, supply chain management, business administration, or a related field is often preferred. < r>– Several years of experience working in a warehouse environment, including supervisory or managerial roles, is crucial. < r>– Experience leading and motivating teams is essential for managing warehouse operations effectively. < r>
SKILLS:
– Strong leadership skills are needed to guide and motivate warehouse staff, delegate tasks, and ensure efficient operations. < r>– Excellent written and verbal communication skills are vital for interacting with staff, customers, and other stakeholders. < r>– The ability to identify and resolve issues quickly and efficiently is essential in a dynamic warehouse environment. < r>– Strong organizational skills are needed to manage inventory, track shipments, and ensure smooth operations. < r>– A thorough understanding of inventory management principles and practices is critical for ensuring accurate stock levels and minimizing costs. < r>– Proficiency in using WMS and other relevant software is important for optimizing warehouse processes. < r>– A strong understanding of warehouse safety procedures and regulations is essential for maintaining a safe working environment. < r>– The ability to analyze data and identify areas for improvement is important for optimizing warehouse operations. < r>– Effective time management skills are needed to meet deadlines and ensure that all tasks are completed efficiently. < r>– Proficiency in using computers and relevant software is a must.
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