141 Operations Management jobs in the Philippines

Manages, directs and coordinates one or more segments of the organization's day-to-day operations in a nonmanufacturing environment/industry. Manages the development, implementation and enhancement of operating policies, processes and procedures that affect the organization's short- and long-range goals and strategies. Plans and coordinates operations and special projects in multiple areas (e.g., short- to long-term planning, joint ventures, business development, internal communications, budgeting). Responsibilities are typically diverse and vary according to the organization's changing needs; this discipline is not typically classified into a single Function (e.g., Engineering, Finance, Human Resources). Supervises the daily activities of a small to medium-sized, routine business or technical support, and/or production team and is accountable for the results of the team. Sets priorities for the team to ensure task completion, coordinates work activities with other supervisors. Solves problems based on practice and precedent. Decisions are guided by policies, procedures and the local business plan; receives guidance and oversight from manager. Trains team members and provides input to employee performance evaluations. Typically does not spend more than 20% of time performing the work supervised
Qualifications:
+ Bachelor's degree in any field
+ Must have excellent written and verbal communications skills and the ability to effectively collaborate across all levels of the organization
+ Proven success at managing change
+ Strong organizational, prioritization and delegation skills
+ Proven problem solving and analytical skills
+ Detail oriented and project management skills
+ Sales/After Sales/Retention experience or background is required
+ Must not have any performance or disciplinary issues in the past 12 months
+ RELA 1.0 Graduate is an advantage but not require
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1- .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Accountabilities:
+ Develop a strong understanding of the business to ensure work accuracy, identify growth opportunities for team members, enhance processes, and drive results.
+ Partner with stakeholders in driving initiatives to execute critical strategies and drive key initiatives
+ Create strategies to meet service level agreements and performance metrics, while managing day-to-day activities
+ Accountable for hiring and retaining talent while overseeing employee training and development initiatives
+ Provide continuous coaching and mentoring to guide employees in their professional growth.
+ Conduct regular performance evaluations and participate in the annual review process.
+ Lead regular operational reviews, addressing action items in collaboration with the manager and business unit partners.
+ Ensure adherence to operational standards and compliance with established procedures.
Qualifications:
+ Bachelor's Degree holder
+ Preferably with 1-2 years of leadership experience (Open to high potential candidates)
+ Strong people and stakeholder relationship management skills
+ Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
+ Strong organizational, prioritization and delegation skills
+ Proven problem solving and analytical skills
+ Must be amenable to work on a graveyard or mid-shift schedule
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1- .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

**Description**
**Analyst - Operations Risk Management**
**#4th in Great Place to Work's Best Company To Work For 2025**
**#10th in Fortune Magazine's 2025 World's Most Admired Companies**
**#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers**
**Top GBS Employers for the Philippines (2025) by the Everest Group**
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
The Capabilities Analyst will play a critical role in shaping and advancing the development, enhancement, and delivery of technology and product strategies that enable the Global Risk and Compliance organization. This role is instrumental to the success of the operational risk transformation agenda, with responsibilities spanning the design and execution of scalable, forward-looking solutions that meet both regulatory expectations and evolving business needs. The Analyst will drive the gathering and translation of business requirements, assess technology approaches, and partner closely with cross-functional stakeholders across risk, compliance, and Technology to implement tools and capabilities that enhance the overall risk management framework and support long-term organizational resilience.
**Responsibilities:**
+ Work with business and technology teams to gather and document detailed user stories, ensuring functional and non-functional requirements are clearly defined.
+ Assist in User Acceptance Testing (UAT) by preparing test cases, coordinating with end-users, and verifying that system enhancements align with business and regulatory requirements.
+ Support the analysis and documentation of risk management solutions, collaborating with business and technology teams to assess design and implementation approaches.
+ Assist in the development and implementation of risk and compliance technology capabilities, supporting processes related to risk identification, monitoring, reporting, and controls.
+ Conduct research and provide analysis to support product strategies that enhance operational risk systems, ensuring alignment with risk transformation goals.
+ Help track and organize a portfolio of technology initiatives, focusing on improvements in risk data management, workflow automation, and regulatory compliance tools.
+ Contribute to research and support the implementation of advanced technologies such as AI, machine learning, and data analytics within operational risk management.
+ Ensure risk and compliance technology solutions comply with regulatory standards by assisting in documentation and process reviews.
+ Assist in the integration of risk management systems, helping to improve reporting and provide meaningful insights for senior management.
+ Stay up to date on industry trends and best practices to support continuous improvement in risk and compliance capabilities.
**Minimum Qualifications:**
+ 4 years of experience in operational risk management, compliance, or risk technology, with a background in supporting capabilities and product strategy initiatives.
+ Experience assisting in the design, documentation, and implementation of risk management solutions.
+ Familiarity with Agile/Kanban methodologies, including helping to create and prioritize user stories and tasks for multiple projects in a dynamic environment.
+ Hands-on experience in User Acceptance Testing (UAT), including writing test cases, executing test scenarios, and assisting in product reviews and certifications.
+ Experience supporting risk transformation projects, particularly by coordinating activities and assisting with the implementation of large-scale technology platforms.
+ Exposure to product and technology roadmaps, with a focus on operational risk, compliance, and regulatory requirements.
+ Knowledge of global risk management frameworks and financial industry regulations, including Basel, SOX, and CCAR.
+ Familiarity with technological solutions in risk and compliance, including AI, machine learning, and advanced analytics.
+ Ability to collaborate with cross-functional teams and support alignment between technology initiatives and business objectives in risk management.
+ Strong analytical and problem-solving skills, with the ability to assess complex risk environments and contribute to effective solutions.
+ Excellent communication and collaboration skills, with the ability to work with teams and provide risk management insights to stakeholders.
+ A bachelor's degree in Risk Management, Business, Technology, or a related field is required.
**ORMCM**
**Qualifications**
**Additional Details:**
+ Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
+ Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
+ Work From Home Requirements:
+ Must have at least 25 mbps internet connection plan / speed
+ Must have a private & quiet area to work at home
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.**
**Job:** Risk
**Primary Location:** Philippines-PHL-Taguig City
**Schedule** Full-time
**Tags** ORMCM
**Req ID:** 25008491

Description
The Finance Operations organization works with every part of Amazon to provide operations accounting and operations excellence services with the highest level of controller-ship at the lowest cost to the company. We provide the backbone systems and operational processes which completely, accurately, and validly pay Amazon's suppliers, invoice our customers and report financial results. Amazon is quickly building the Finance Operations capabilities in the healthcare industry by creating the Healthcare Finance Operations Services.
As part of the Healthcare Finance Operations Services team, you will find yourself working with exceptionally talented and determined people committed to driving financial improvement, scalability, and process excellence. To support the growth of Amazon Healthcare, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes in collaboration with Management.
As the Healthcare Finance Operations Collections Manager, you will have oversight of the people, process, and technology functions for medical revenue cycle operations including, but not limited to, claims management and AR management.
The ideal candidate will have prior leadership experience in provider Revenue Cycle Management and Operations. You are experienced in ensuring compliance with applicable regulations and developing mechanisms for operational adherence to these policies.
This is both a strategic and a hands-on role that requires strong leadership skills, a high degree of organization, strong written and verbal communication, and a passion for collaboration in the design of data driven programs that optimize reimbursement and revenue and with a focus on the shared services functions. The Manager will have a deep knowledge of the healthcare industry, or a willingness to learn.
Basic Qualifications
- Bachelors degree in a relevant area of expertise in Healthcare RCM.
- Minimum of 3 years of progressively responsible revenue cycle management with strong working knowledge of collection process.
- Financial management skills including the ability to financially analyze data for operations, auditing, and forecasting; basic accounting knowledge; staffing and financial reporting skills.
- Experience leading cross-org discussions and working with a matrixed team of stakeholders to achieve common goal.
- Excellent written, presentation and verbal communication skills at the executive level.
- Proven track record of taking ownership and driving results.
- Strong bias for action and be able to work iteratively.
- Possesses an exceptional eye for detail and process improvement.
Preferred Qualifications
- Multi-state, federal and jurisdictional payor and reimbursement experience.
- Project management experience.
- Global process management working across multiple time zones.
- Must possess solid analytical skills and be able to make quick, effective decisions under pressure. - Strong critical thinking skills with ability to challenge normal operations.
- Trained in HIPAA guidelines.
- Active credential/coding certification (e.g. RHIT, CCA, CCS or CPC) or commitment to obtain within one year of hire.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

QUALIFICATIONS:
- Bachelor Degree in Human Resources or Business Administration br>- Atleast 5 years experience in handling Employee Relations
- Willing to work in Jupiter Street Makati City
- Willing to start ASAP

JOB DESCRIPTION:
• Plans and oversees daily operations to ensure productivity and efficiency. < r>• osters a positive work environment and promotes teamwork and collaboration. < r>• I entifies and implements process improvements to enhance efficiency and effectiveness. < r>• M nitors and analyzes operational performance to address issues and optimize workflows. < r>• E gages with ACCESS’ members to address concerns and gather feedback.
• A alyzes infractions and considers disciplinary actions. < r>• C nducts investigations, if necessary. < r>• P ovides counseling to member-employees. < r>• S pervises and makes sure that due process is followed during termination/end of contract. < r>• A dresses operational issues and resolve conflicts as they arise. < r>• M kes informed decisions based on data and analysis. < r>• P epares and presents regular reports on operational performance to the ACCESS’ board or management.
• C ordinates and discusses important matters to management that require major decisions.

Job Objective
To oversee and optimize all operational aspects of the trading and distribution business of the company.
Ensure efficient procurement, storage, processing, logistics, and delivery of products while maintaining the br>highest standards of quality and food safety.

1. Supply Chain Management
• Oversee the procurement of dressed chicken from suppliers, ensuring competitive pricing and r>consistent quality.
Develop and maintain strong relationships with suppliers, negotiating contracts and ensuring
timely delivery.
Monitor market trends and adjust procurement strategies to optimize inventory levels and
minimize costs.
Manage inventory control, ensuring accurate stock levels, and minimizing waste.
2. Logistics and Distribution
Plan and optimize delivery routes and schedules to ensure timely and efficient delivery to
customers.
Manage the fleet of delivery vehicles and ensure proper maintenance and compliance with
transportation regulations.
• Coordinate with logistic providers to ensure seamless transportation of goods. r>Implement and monitor delivery performance metrics to improve efficiency and customer
satisfaction.
3. Warehouse and Storage Management
• Oversee the operation of the warehouse, ensuring proper storage and handling of dressed r>chicken.
Implement and maintain food safety and hygiene standards in the warehouse and during
transportation.
Ensure compliance with all relevant regulations related to food storage and handling.
• Optimize warehouse layout and processes to maximize efficiency and minimize handling time. r>4. Quality Control and Food Safety
Ensure compliance with all relevant food safety regulations and standards (e.g., HACCP, GMP)
• Conduct regular inspections and audits to identify and address potential quality and safety r>issues.
Manage product recalls and customer complaints related to quality or safety.
5. Team Management and Leadership
"• Recruit, train, and manage a team of operations staff, including warehouse personnel, drivers, < r>and logistics coordinators." br>• Set performance goals and provide regular feedback and coaching to team members. r>Foster a positive and collaborative work environment.
Ensure adequate staffing levels to meet operational demands.
6. Financial Management
Develop and manage the operations budget, controlling costs and maximizing profitability.
• Analyze operational data and generate reports to track performance and identify areas for r>improvement.
Monitor key performance indicators (KPIs) and implement strategies to achieve operational
targets.
7. Continuous Improvement
Identify and implement process improvements to enhance efficiency, reduce costs, and
improve customer satisfaction.
• Stay up-to-date on industry trends and best practices. r>Implement and utilize technology to optimize operational processes.
8. Regulatory Compliance
Ensure that all operational activities adhere to local, regional, and national regulations
concerning food handling, storage, and transportation.
Perform other duties as may be assigned or delegated from time to time.

Job Specifications
Bachelor's degree in Business Administration, or a related field.
Minimum of 6-8 years of experience in operations management, preferably in the food industry
with focus on perishable goods.
• Certification in supply chain management or logistics but not necessary.Specific Knowledge and Skills r>Food Safety Regulations and Standards, Inventory Control, Leadership, Communication, and
Interpersonal Skills.
Business Understanding
• Supply Chain Management, Logistics, and Warehouse Operations, ERP Systems.

Job Summary
The Operations Manager is responsible for the overall management, coordination, and supervision of the day-to-day security operations of the agency. This includes the deployment of security personnel, client relations, compliance with government regulations (particularly PNP-SOSIA), supervision of field personnel, and resolution of operational concerns. The role ensures that all operations align with the agency’s service standards, contractual obligations, and regulatory requirements. br>
Qualifications
• Bachelor’s degree in Criminology, Public Safety, Business Administration, or related field.
• I -depth knowledge of RA 5487, RA 11917 and PNP-SOSIA regulations, and security protocols. < r>• S rong leadership, communication, and conflict resolution skills. < r>• C rtified Security Professional (CSP) certificate is an advantage. < r>• W lling to travel and be on-call for emergencies. < r>
Preferred Skills
• P oficiency in MS Office (Excel, Word, PowerPoint) < r>• R port writing and incident investigation < r>• T am management and scheduling < r>• F miliarity with local labor practices and guard relations < r>
Key Duties and Responsibilities
1. Manpower Deployment and Supervision
• E sure timely deployment of licensed guards to client sites. < r>• M nitor guard attendance and resolve post violations. < r>• C ordinate relievers and ensure 24/7 coverage. < r>• C nduct site visits and inspections. < r>• S pervise field inspectors and site commanders. < r>
2. Client Relations
• C mmunicate with clients to address security concerns. < r>• C nduct regular post audits and submit incident reports. < r>• C ordinate manpower adjustments and replacements. < r>
3. Compliance and Licensing
• E sure valid licenses and training certifications for all guards. < r>• C ordinate with HR for license tracking and renewals. < r>• P epare compliance reports for PNP-SOSIA, and LGUs. < r>
4. Operational Planning and Logistics
• P epare deployment schedules and relievers. < r>• E sure posts are equipped with uniforms, radios, logbooks, etc. < r>• A prove SOPs and post orders. < r>
5. Incident Response and Investigation
• R spond to on-site incidents and emergencies. < r>• C nduct investigations and prepare reports. < r>• C ordinate with authorities when necessary. < r>
6. Team Leadership and Training
• T ain supervisors and team leaders. < r>• C ordinate regular drills and performance reviews. < r>
7. Reporting and Documentation
• S bmit operations reports, incident logs, and client feedback. < r>• M intain deployment records and contract compliance documentation. < r>
8. Budget and Resource Management
• A sist in budget planning for operations. < r>• C ordinate with accounting for billing validation. < r>
9. Coordination with Other Departments
• W rk with HR, and accounting to ensure smooth operations. < r>
10. Other Tasks
• A tend meetings with clients and PNP-SOSIA. < r>• S pport business development initiatives.

The Operations Manager will be responsible for ensuring consistent delivery of high-quality food and service, implementing company standards, optimizing operational processes, and driving profitability across all locations.
br>Key Responsibilities:
- Oversee and manage daily restaurant operations across multiple branches or a flagship store
- Ensure compliance with food safety, sanitation, and hygiene standards (e.g. HACCP, DOH guidelines)
- Implement and maintain company operational procedures, policies, and service standards
- Monitor sales, food cost, labor, and inventory control to ensure financial targets are met
- Develop and execute improvement plans to boost service quality and customer satisfaction
- Recruit, train, and mentor store managers and key staff members
- Conduct regular audits and performance evaluations of restaurant branches
- Collaborate with the marketing and supply chain teams to support promotions and product launches
- Resolve operational issues, customer complaints, and staffing concerns in a timely manner
- Prepare operational reports and present updates to upper management

Qualifications:
- Bachelor’s degree in Business Administration, Hotel and Restaurant Management, or any related field < r>at least 5 years minimum Managerial Experience
- Strong leadership and people management skills
- Excellent understanding of restaurant procedures, food safety standards, and customer service principles
- Solid experience with budgeting, scheduling, and P&L management
- Ability to lead cross-functional teams and manage multiple locations
- Strong problem-solving, communication, and decision-making skills
- Proficiency in MS Office and POS systems
- Flexible with work schedule and willing to travel or be assigned in different branches

Qualifications:
br>Bachelor's degree in Business Administration, Operations Management, or a related field
Proven experience in Operations Manager or similar role
Strong leadership, organizational, and decision-making skills.
Excellent communication and interpersonal abilities.
Proficiency in (MS Excel, PowerPoint, Word)
Ability to analyze data and use it to improve operational performance.