475 Operations jobs in the Philippines

About the Role
This role plays a critical part in analyzing and documenting existing processes, in order to make recommendations for process improvements that enhance efficiency, reduce waste, and support a culture of continuous improvement.
About You
The ideal candidate will be a proactive change agent with strong leadership, analytical, and communication skills, capable of aligning process initiatives with broader business goals. The successful candidate will be expected to work with a diverse range of stakeholders and to build and maintain strong working relationships.
Accountabilities:
+ Conduct end-to-end process assessments, root cause analysis, and value stream mapping to document the as is state and identify future improvement opportunities.
+ Collaborate within the Business Architecture team to align process improvement initiatives within the wider Business Capability Review Programme
+ Develop and track key performance indicators (KPIs) to measure the impact of improvement efforts and ensure sustainability.
+ This role requires close collaboration with cross-functional teams including but not limited to the REPH OPEX Team, Technology, Product, Sales, Operations teams, and others to conduct effective process analysis.
+ Support the development and refinement of the Operational Excellence framework, tools, and governance structures.
Process Documentation
+ Map current and future state processes using tools like Visio or MIRO.
+ Create visual aids such as flowcharts, customer journeys, and value stream maps.
+ Maintain up-to-date procedure guides for business audiences.
Process Analysis
+ Review existing workflows to identify inefficiencies, bottlenecks, or reporting gaps.
+ Use data and metrics to assess performance and highlight improvement opportunities.
+ Translate findings into actionable insights.
Stakeholder Engagement
+ Collaborate with cross-functional teams to gather input and validate process maps.
+ Facilitate workshops and meetings to align on pain points and recommendations
+ Communicate clearly with stakeholders at all levels, adapting language for technical and non-technical audiences.
Improvement Implementation
+ Recommend and help implement process enhancements via the Business Capability Review programme of work
+ Support Business Architecture team in driving through processes changes and embedding new practices.
+ Apply Lean Six Sigma or Agile principles to structure improvement efforts.
Monitoring & Reporting
+ Track the effectiveness of implemented changes using KPIs and feedback loops.
+ Report progress and outcomes to leadership and project sponsors.
+ Adjust approaches based on data and stakeholder feedback.
Project & Time Management
+ Manage multiple process improvement reviews simultaneously.
+ Prioritise tasks and deliverables in line with the Business Capability Review.
+ Work independently and proactively, especially in ambiguous or evolving environments.
Knowledge Sharing
+ Promote Operational Excellence principles across the business.
+ Share best practices and lessons learned with peers and leadership.
+ Contribute to a culture of continuous improvement.
Non-Negotiables Qualifications:
+ Bachelor's Degree holder
+ Proven experience in process analysis, documentation, use of Business Process Modelling Notation (BPMN) and implementing improvements
+ Must have experience working on different Continuous Improvement Frameworks and Methodologies.
+ Strong analytical and problem-solving skills.
+ Proficiency in Microsoft Office, Excellent communication, facilitation, and stakeholder engagement skills with the ability to engage stakeholders at all levels Proven ability to manage multiple streams of work and influence cross-functional teams
+ Self-motivated with strong time management and organizational skills
Nice-to-have:
+ Experience with ERP systems, workflow automation, or digital transformation initiatives.
+ Familiarity with Agile, PMP, or other project management methodologies.
+ Strategic thinking and business acumen with a passion for driving operational excellence.
+ Background in change management or business transformation would be advantageous
+ Visio, and process modelling tools - intermediate level
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

About the Role
This role plays a critical part in analyzing and documenting existing processes, in order to make recommendations for process improvements that enhance efficiency, reduce waste, and support a culture of continuous improvement.
About You
The ideal candidate will be a proactive change agent with strong leadership, analytical, and communication skills, capable of aligning process initiatives with broader business goals. The successful candidate will be expected to work with a diverse range of stakeholders and to build and maintain strong working relationships.
Accountabilities:
+ Conduct end-to-end process assessments, root cause analysis, and value stream mapping to document the as is state and identify future improvement opportunities.
+ Collaborate within the Business Architecture team to align process improvement initiatives within the wider Business Capability Review Programme
+ Develop and track key performance indicators (KPIs) to measure the impact of improvement efforts and ensure sustainability.
+ This role requires close collaboration with cross-functional teams including but not limited to the REPH OPEX Team, Technology, Product, Sales, Operations teams, and others to conduct effective process analysis.
+ Support the development and refinement of the Operational Excellence framework, tools, and governance structures.
Process Documentation
+ Map current and future state processes using tools like Visio or MIRO.
+ Create visual aids such as flowcharts, customer journeys, and value stream maps.
+ Maintain up-to-date procedure guides for business audiences.
Process Analysis
+ Review existing workflows to identify inefficiencies, bottlenecks, or reporting gaps.
+ Use data and metrics to assess performance and highlight improvement opportunities.
+ Translate findings into actionable insights.
Stakeholder Engagement
+ Collaborate with cross-functional teams to gather input and validate process maps.
+ Facilitate workshops and meetings to align on pain points and recommendations
+ Communicate clearly with stakeholders at all levels, adapting language for technical and non-technical audiences.
Improvement Implementation
+ Recommend and help implement process enhancements via the Business Capability Review programme of work
+ Support Business Architecture team in driving through processes changes and embedding new practices.
+ Apply Lean Six Sigma or Agile principles to structure improvement efforts.
Monitoring & Reporting
+ Track the effectiveness of implemented changes using KPIs and feedback loops.
+ Report progress and outcomes to leadership and project sponsors.
+ Adjust approaches based on data and stakeholder feedback.
Project & Time Management
+ Manage multiple process improvement reviews simultaneously.
+ Prioritise tasks and deliverables in line with the Business Capability Review.
+ Work independently and proactively, especially in ambiguous or evolving environments.
Knowledge Sharing
+ Promote Operational Excellence principles across the business.
+ Share best practices and lessons learned with peers and leadership.
+ Contribute to a culture of continuous improvement.
Non-Negotiables Qualifications:
+ Bachelor's Degree holder
+ Proven experience in process analysis, documentation, use of Business Process Modelling Notation (BPMN) and implementing improvements
+ Must have experience working on different Continuous Improvement Frameworks and Methodologies.
+ Strong analytical and problem-solving skills.
+ Proficiency in Microsoft Office, Excellent communication, facilitation, and stakeholder engagement skills with the ability to engage stakeholders at all levels Proven ability to manage multiple streams of work and influence cross-functional teams
+ Self-motivated with strong time management and organizational skills
Nice-to-have:
+ Experience with ERP systems, workflow automation, or digital transformation initiatives.
+ Familiarity with Agile, PMP, or other project management methodologies.
+ Strategic thinking and business acumen with a passion for driving operational excellence.
+ Background in change management or business transformation would be advantageous
+ Visio, and process modelling tools - intermediate level
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

1. Drive adoption of Lean Six Sigma tools and principles across the organization.
2. Lead Process Re-engineering efforts to streamline operations and enhance value delivery.
3. Conduct Benchmarking and Performance Baseline Measurement to evaluate current performance and identify improvement opportunities.
4. Design and implement a Continuous Improvement Framework tailored to business needs.
5. Facilitate Continuous Improvement Workshops and Training Sessions to build internal capabilities and foster a culture of innovation.
6. Conduct Process Maturity Assessments and leverage insights to support transformation projects.
7. Support operations in data-driven decision-making, Root Cause Analysis, and strategic initiatives through analyzed data.
8. Facilitate Value Stream Mapping activities to identify waste and co-create transformation roadmaps.
9. Conduct Process Assessments to identify opportunities for automation and digital transformation.
10. Apply comprehensive knowledge of Lean Six Sigma, Project Management, and Process Improvement to deliver high-impact solutions.
11. Design solutions that align with organizational objectives, addressing challenges across process, people, policy, and technology.
12. Work independently on complex, large-scope projects with minimal supervision.
13. Contribute to the development of policies and procedures that support continuous improvement.
14. Mentor and guide Community of Practice (CoP) Ambassadors, fostering knowledge sharing and capability building across the organization.
15. May act as a mentor to less experienced colleagues in CI methodologies and best practices.
Ensure work is aligned with strategic goals and reviewed for effectiveness in meeting objectives.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

+ Drive Lean Six Sigma Tools and Principles adoption
+ Conduct Process Maturity Assessment and leverage analyzed output in transformation projects
+ Support operations in data-driven decision making, Root Cause Analysis and strategic initiatives through analyzed data
+ Facilitate value stream mapping activities and support the business in identifying wastes and creating a process transformation roadmap
+ Conduct Process Assessment to identify process automation opportunities
+ Applies comprehensive knowledge and a thorough understanding of Lean Six Sigma/Project Management/Process Improvement concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Design solutions (automation & process improvement) consistent with organization objectives in line with process, people, policy, and technology challenges
+ Completes work independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
+ Facilitate Continuous Improvement specific workshop(s)/training(s)Design/Redesigns contents to ensure it matches the learner's needs
+ Manages and maintains all reports, files and documentation associated with training delivery
+ Provides regular coaching, feedback, and mentoring opportunities to trainees
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

Job Summary:
Assesses the adequacy and effectiveness of internal controls and identify gaps. Recommends and documents improvement on processes and controls based on the assessment.

Duties & Responsibilities:

• Reviews and assesses the adequacy and effectiveness of Company policies, processes, and procedures.
• Identifies gaps, weaknesses, and risks in internal controls and compliance procedures.
• Reviews and analyzes processes to ensure compliance and operational efficiency.
• Recommends improvements for internal controls, processes, and procedures.
• Prepare detailed reports documenting findings, risks, and recommendations.
• Collaborates with various Department Heads to address control gaps and implement
• improvements.
• Monitors adherence to internal policies, procedures, and regulatory requirements.
• Performs other duties that may be assigned from time to time.

**Job Description**
CASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a **Project Manager, Project Delivery & Process Improvement** role available.
**Only candidates located in the Philippines to apply.**
The Project Manager is responsible for managing the delivery of CATO projects, work items or any other initiatives, ensuring optimum performance of the team resources by providing clarity and guidance on deliverables, timelines and motivation to achieve milestones; lead project execution from planning, requirements definition, defining timeline and milestones, schedules, scope, budget estimations, and implementation plans, including identification of risks and mitigation plans; coordination of internal and external resources to ensure that projects adhere to scope, schedule and budget; ensures that relevant stakeholders are updated on project status and changes.
**Essential Functions:**
+ Creates clear and concise plan in executing and monitoring projects, work items, and other initiatives assigned to the team by defining the scope, timeline, budget, milestones, deliverables, risks and mitigation plans, identification of stakeholders, resources, change management, and other activities related to the delivery of a project, or any initiative assigned to manage. This is required for all initiatives whether small/minor or extensive/major projects.
+ Schedules, runs, facilitates and drives needed meetings, workshops, collaborations, and follow ups as needed on the projects or initiatives to ensure alignment on deliverables, tasks, timeline and task owners, from project definition up to post go live support, and ensuring completion of project deliverables according to schedule. These project meetings may be online or onsite depending on the scope and needs of the projects. Meeting documentation detailing the discussion points, decisions made, action items etc. must be sent to project stakeholders accordingly within a reasonable time.
+ Provides internal and external stakeholders timely and regular updates on the project/initiatives' status through calls or emails, as needed on the scope of the project or initiatives; sends timely and proper escalation of risks, mitigation steps, resource issues, output quality issues, etc. that might impact the project scope, budget, and timeline. This includes proper kickoff and closure of projects/initiatives.
+ Monitors the utilization of team resources to ensure optimum output and identify available bandwidth to take on tasks and complete deliverables.Reporting of team performance based on tasks/projects delivery, highlighting any subpar performance as well as achievements.
+ Accurately, regularly and timely updates the project management artefacts which includes but not limited to team backlog, roadmap, sprint tasks, sprint reports, team utilization, project/initiative plan, timeline, and any other relevant documents used in managing projects/initiative, based on the team's way of working.
**Qualifications:**
+ Project Management Training; 5-10 year experience
**Knowledge, Skills, and Abilities:**
+ IT Project Management - Average to Extensive
+ Process Improvement/Process Integration Project- Average to Extensive
+ Business Analysis Background
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
Travel: Less than 25% with shipboard travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
#LI-Hybrid
#LI-SH1

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Business Support Analyst - Banking Revenue Assurance / EUROPE T&M Team**
Grade 8, internal or external candidate.
**_EUROPE T&M Team_** _, as a part of Banking Revenue Assurance team is responsible for reviewing field service activities provided to our customers and determining which activities are considered Out of Scope, as per Customer's maintenance Contract. Team's goal is to organize efficient T&M billing process by doing deep-dive analyses of field activities using various tools, cooperating with other internal teams, providing financial reports on chargeable calls and ensuring revenue is collected fully and in a timely manner. We are constantly working on optimizing our processes, and the role of T&M analyst is currently evolving into a consultant for company-wide internal and external solutions._
**POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:**
+ Understand Contractual language that defines field service activities not covered by the maintenance Contract
+ Review all service activities generated for assigned customers and based on Contract knowledge identify Out of Scope activities
+ Create Financial Reports for billable activities and calculation in accordance to Customer Contract's Terms and Conditions
+ Present great attention to details when completing daily tasks, especially when it comes to Reporting and Invoicing process - Customer data, payment terms, taxes, pricing etc.
+ Identify process gaps and work on continuous process improvement and automatization to advance developmental growth and cost reduction
+ Create Executive summary showcasing the cost or profit associated with the summary
+ Coordinate conversations with other internal teams with goal to enable efficient T&M billing process
+ Understand all relevant technical details on company's Banking equipment
+ Perform various analyses on business activities for assigned customers in order to identify Revenue gaps
+ Use multiple software solutions to complete daily tasks: Oracle, TAMBA Tool, Invoice Engine, NCDM, SOM, Power Query, Power BI, Microsoft Office etc.
+ Manage business process that creates value and increase customer satisfaction
**Candidates profile and qualifications:**
+ Bachelor's Degree
+ 2-3 years of relevant work experience
+ Excellent knowledge of **English** language, while knowledge of Germanwould be considered a plus
+ Demonstrated proficiencies in Microsoft Office Suite software, knowledge of creating macro solutions would be considered as advantage
+ Possesses a high degree of skill in relationship management, and leadership to get issues resolved for the customer
+ Technical knowledge of Banking equipment would be considered as an advantage
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Business Support Analyst - Banking Revenue Assurance / NAMER T&M Team**
Grade 8, internal or external candidate.
**_NAMER T&M Team_** _, as a part of Banking Revenue Assurance team is responsible for reviewing field service activities provided to our customers and determining which activities are considered Out of Scope, as per Customer's maintenance Contract. Team's goal is to organize efficient T&M billing process by doing deep-dive analyses of field activities using various tools, cooperating with other internal teams, providing financial reports on chargeable calls and ensuring revenue is collected fully and in a timely manner. We are constantly working on optimizing our processes, and the role of T&M analyst is currently evolving into a consultant for company-wide internal and external solutions._
**POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:**
+ Understand Contractual language that defines field service activities not covered by the maintenance Contract
+ Review all service activities generated for assigned customers and based on Contract knowledge identify Out of Scope activities
+ Create Financial Reports for billable activities and calculation in accordance to Customer Contract's Terms and Conditions
+ Present great attention to details when completing daily tasks, especially when it comes to Reporting and Invoicing process - Customer data, payment terms, taxes, pricing, etc.
+ Identify process gaps and work on continuous process improvement and automatization to advance developmental growth and cost reduction
+ Create Executive summary showcasing the cost or profit associated with the summary
+ Coordinate conversations with other internal teams with goal to enable efficient T&M billing process
+ Understand all relevant technical details on company's Banking equipment
+ Perform various analyses on business activities for assigned customers to identify Revenue gaps
+ Use multiple software solutions to complete daily tasks: Oracle, TAMBA Tool, Invoice Engine, NCDM, SOM, Microsoft Office, etc.
+ Manage business process that creates value and increase customer satisfaction
**Candidates profile and qualifications:**
+ Bachelor's Degree
+ 2-3 years of relevant work experience
+ Excellent knowledge of **English** language
+ Demonstrated proficiencies in Microsoft Office Suite software, knowledge of creating macro solutions would be considered as advantage
+ Possesses a high degree of skill in relationship management, and leadership to get issues resolved for the customer
+ Technical knowledge of Banking equipment would be considered as an advantage
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**JOB TITLE **Business Operations Specialist

**LOCATION **BGC, Manila Philippines
**JOB TYPE **Hybrid - Full-Time

**ABOUT US**

We are a new breed of design agency with a new, fresh approach compared to traditional agencies. We focus on creativity and innovation to create designs for our clients that are both beautiful and functional.

Our team is global with people in Singapore, Manila, and London. We bring together the right mix of skillsets and work seamlessly together to service clients all over the world. We are building a team who are passionate and love to innovate through design and creative technology. Our culture fosters new ideas and inspires creativity.

Covid has changed the way that people want to work and we are ready to embrace those changes with flexibility on the standard 9-5. Evolving times require a new way of working.

Our founders have a strong background in CX Consultancies and network agencies and are committed to creating a community where design thrives. We need an organised and motivated Business Operations Specialist to ensure everything in the agency runs smoothly.

**What You’ll Do**

The Business Operations Specialist is responsible for ensuring that the agency runs as smoothly as possible. They will put in place the necessary tools and processes to help our design teams work more efficiently and will conduct regular reviews to identify ways to optimise operations.
You will:

- Use data to make decisions on how to optimise agency performance
- Evaluate processes and workflows to keep things running smoothly
- Ensure projects are set-up for success (inc. staffing, tools, timecards & budget tracking)
- Gather customer feedback to identify pain points and actively suggest improvements
- Map agency processes
- Run project post-mortems following project close (lessons learned - alpha/delta)
- Work with the design team to own case study creation
- Manage staffing requirements
- Conduct time card analysis to track effort across projects
- Handle general administrative tasks
- Working with HR team to coordinate payroll, new starters and open roles

**Requirements**:

- 1-2 years in an biz. operations role (agency experience a plus)
- Keen problem solver with an analytical mind
- Good knowledge of agency toolkit (i.e. Jira, Resource Guru, Smartsheets, Xerox etc.)
- Team player with good interpersonal skills
- Proactive and able to multiple tracks of work
- Enthusiast about work with a can-do attitude
- Strong attention to detail
- Keen to learn and grow into a more senior role

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- 13th month salary