6 Event Coordinators jobs in the Philippines

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** AC Hotel by Marriott Manila, Glas Tower Corner Ruby and Opal Road, Pasig City, Philippines, Philippines, 1605VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**HOTEL DESCRIPTION**
AC Hotel by Marriott Manila is a 160-key Hotel that will be integrated into the 42-story GLAS Tower, a mixed-use office and commercial building. The hotel offers a range of dining options and amenities to cater to various preferences. The food and beverage options include an all-day restaurant, a specialty restaurant, a lounge, and bars. For meetings and events, the hotel features a function room and 5 meeting rooms, totaling 786 square meters of event space. Guests can also enjoy leisure amenities such as a swimming pool and an exercise room within the hotel. Strategically located, it offers easy access to offices like the Asian Development Bank and Philippine Stock Exchange Center, as well as shopping malls such as SM Megamall and Shangri-La Plaza Mall. Nearby MICE venues like Megatrade Hall. The hotel is expected to open in Q4 2025
**POSITION SUMMARY**
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it's the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.
Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

+ To provide event support assistance to all inbound queries.
+ Handle all Inbound call, email, chat and social media inquiries for all RX Events -
+ Inbound calls - attendee, exhibitor and conference calls across all RX shows - questions vary from registration, general show info, pricing, etc.
+ Outbound calls - Outreach to attendees and exhibitors to increase attendance at shows and assist with the registration process.  Matchmaking calls when needed by shows. 
+ Read and respond to all email inquiries for all RX Shows daily
Key Responsibilities:
Event Support & Query Management:
+ Provide event support on exhibitor portals and visitor registration.
+ Respond quickly and efficiently to customer queries initially via chat, email & telephone.
+ Proactively seek out information about each show to be in order to be able to provide accurate information to customers.
+ Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice
+ Ensure all communication, written or verbal is clear, concise, polite and informative.
+ Provide ad-hoc support to show teams
+ Take ownership of queries from start to finish
+ Ensure tasks and workload are completed to agreed SLA
Process improvement
+ Identify process/functional inefficiencies that damage the customer experience or hinder our ability to provide first class event support and escalate to CRM with suggestions as appropriate
+ Ensure training, process and best practice is adhered to
+ Work collaboratively with the CRE's and CRM to improve processes
+ Ensure information is captured and communicated in accordance with standards and reporting requirements
Information Analysis
+ Ensure that all queries are categorized appropriately in order that management reporting be accurate.
+ Ad hoc analysis of email traffic to identify trends or patterns that can be used to implement change
Qualifications:
+ Bachelor's degree
+ Ability to work any time zone shifts
+ Customer service experience is preferable
+ Excellent written and verbal communication skills
+ Confident in dealing effectively with internal and external customers
+ Ability to calmly organize and prioritize your workload as you will be working across many different customer groups
+ Foreign language skills would be beneficial but not essential
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Job Summary:
- To provide event support assistance to all inbound queries.
- Handle all Inbound call, email, chat, and social media inquiries for all RX Events.
- Inbound calls - attendee, exhibitor, and conference calls across all RX shows - questions vary from registration, general show info, pricing, etc.
- Outbound calls - Outreach to attendees and exhibitors to increase attendance at shows and assist with the registration process. Matchmaking calls when needed by shows.
- Read and respond to all email inquiries for all RX Shows daily.
Accountabilities:
Event Support & Query Management
+ Provide event support on exhibitor portals and visitor registration.
+ Respond quickly and efficiently to customer queries initially via chat, email, telephone, and social media.
+ Proactively seek out information about each show to be to be able to provide accurate information to customers.
+ Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice.
+ Ensure all communication, written or verbal, is clear, concise, polite, and informative.
+ Provide ad-hoc support to show teams.
+ Take ownership of queries from start to finish.
+ Ensure tasks and workload are completed to agreed SLA.
Process Improvement
+ Identify process/functional inefficiencies that damage the customer experience or hinder our ability to provide first class event support and escalate to CRM with suggestions as appropriate.
+ Ensure training, process and best practice is adhered to.
+ Work collaboratively with the CRE's and CRM to improve processes.
+ Ensure information is captured and communicated in accordance with standards and reporting requirements.
Information Analysis
+ Ensure that all queries are categorized appropriately in order that management reporting be accurate.
+ Ad hoc analysis of email traffic to identify trends or patterns that can be used to implement change.
Qualifications:
+ Bachelor's degree or equivalent in any field.
+ At least 1 year customer service in contact center environment or equivalent training (2 years preferred)
+ Above average to Excellent communication skills.
+ Experience with voice, emails and chat account is preferred.
+ Excellent written and verbal communication skills.
+ Experience with email correspondence is preferred.
+ Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks.
+ Self-motivated with positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST.
+ Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently.
+ Willing to work on business unit holidays and/or render overtime when necessary.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Job Summary:
- To provide event support assistance to all inbound queries.
- Handle all Inbound call, email, chat, and social media inquiries for all RX Events.
- Inbound calls - attendee, exhibitor, and conference calls across all RX shows - questions vary from registration, general show info, pricing, etc.
- Outbound calls - Outreach to attendees and exhibitors to increase attendance at shows and assist with the registration process. Matchmaking calls when needed by shows.
- Read and respond to all email inquiries for all RX Shows daily.
Accountabilities:
Event Support & Query Management
+ Provide event support on exhibitor portals and visitor registration.
+ Respond quickly and efficiently to customer queries initially via chat, email, telephone, and social media.
+ Proactively seek out information about each show to be to be able to provide accurate information to customers.
+ Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice.
+ Ensure all communication, written or verbal, is clear, concise, polite, and informative.
+ Provide ad-hoc support to show teams.
+ Take ownership of queries from start to finish.
+ Ensure tasks and workload are completed to agreed SLA.
Process Improvement
+ Identify process/functional inefficiencies that damage the customer experience or hinder our ability to provide first class event support and escalate to CRM with suggestions as appropriate.
+ Ensure training, process and best practice is adhered to.
+ Work collaboratively with the CRE's and CRM to improve processes.
+ Ensure information is captured and communicated in accordance with standards and reporting requirements.
Information Analysis
+ Ensure that all queries are categorized appropriately in order that management reporting be accurate.
+ Ad hoc analysis of email traffic to identify trends or patterns that can be used to implement change.
Qualifications:
+ Bachelor's degree or equivalent in any field.
+ At least 1 year customer service in contact center environment or equivalent training (2 years preferred)
+ Above average to Excellent communication skills.
+ Experience with voice, emails and chat account is preferred.
+ Excellent written and verbal communication skills.
+ Experience with email correspondence is preferred.
+ Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks.
+ Self-motivated with positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST.
+ Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently.
+ Willing to work on business unit holidays and/or render overtime when necessary.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Fairfield by Marriott Cebu Mactan, Mahi Center, Lapu Lapu City, Philippines, Philippines, 6015VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY - F&B and Event Service Expert**
Our jobs aren't just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our F&B Service Experts is skilled in a wide range of event functions and able to take the initiative and deliver a wide range of services to make sure that guests' experience is well taken care of from start to finish. Whether setting tables and event materials communicating with the kitchen, interacting, and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.
Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.