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JOB DESCRIPTION -

As a Change Management Consultant in our T&O practice, a typical day might include

Discovering stakeholders' challenges and expectations

Defining a Change Management strategy to support business transformational change programs

Leveraging social and digital technologies in change management and communications

Assisting clients in developing their change capability and becoming more agile businesses

Co-creating solutions and conducting user review sessions, and running stakeholder agreement meetings

Conducting a Change Management Impact Analysis and developing treatment plans

Implementing strategies that prepare an organization to put new business processes into practice

Supporting any other Change adoption activities such as Change baselining & measurement, Digital training, Communications, Change network, etc.

Working with the client to drive digital transformation, culture change, behavior change, change adoption

Working across a dynamic, international team where English is the common language

Collaborating with the best and brightest minds in the industry

Contributing to practice-building efforts such as recruiting, training, and attending community events

Analyst/Consultant

2 to 8 years of experience in change management-related programs (stakeholder assessment, change impact analysis, organization design, digital communication and engagement, training support and business readiness)

Techno-functional experience in the successful delivery Cloud Platforms/Systems implementation

Ability to articulate the business value of recommendations/plans/strategies

Ability to interpret data, work with analytic models and advanced technologies and digital tools (e.g., cloud HR, behavior change packages, immersive learning)

Ability to effectively manage stakeholders in a multi-cultural and global environment

Experience of working on Digital transformations, RPA implementations, Shared Service setups and cloud-based implementations

Manager/Senior Manager

More than 7 years of experience in driving change management-related programs (change enablement strategy and associated interventions, change adoption organization design, digital communication and engagement, training support and business readiness)

Experience in managing end to end change program for technology driven change, behavior change, culture change, change adoption or in the automation or cybersecurity context will be needed

Techno-functional experience in the successful delivery of cloud-based Systems implementation (SaaS, Workday, SuccessFactors, Oracle Peoplesoft, SAP S/4HANA, SFDC)

Ability to articulate the business value of recommendations/plans/strategies

Ability to interpret data, work with analytic models and advanced technologies and digital tools (e.g., cloud HR, behavior change packages, immersive learning)

Ability to effectively manage stakeholders in a multi-cultural and global environment

Experience of working on Digital transformations, RPA implementations, Shared Service setups and cloud-based implementations will be a bonus

Manager, Customer Success Management - AEM

About the Role:

• Responsibility for providing leadership and team management for the CSM team supporting low-mid market customers across the AEM region
• Manage the delivery of the customer service experience, drive customer retention, identify growth potential and enhance Thomson Reuters brand values

Accountabilities:

• Develop a high-performance team of Customer Success Managers supporting low-mid market customers
• Drive targeted retention and growth targets for designated customers across a range of content-based products
• Stay up to date with product launches and enhancements to ensure CSMs maintain a high degree of product knowledge
• Provide Customer feedback on products and service delivery
• Act as a strong advocate for customers engaging with our products and services
• Work closely with other functional areas of the business including Sales, Onboarding, Commercial Excellence, Training and Marketing teams.
• Recruit, develop, and evaluate personnel to ensure the efficient operation of the team.
• Act as a liaison between customers, operations, sales, field service and order processing to resolve status, production, delivery and billing inquiries.
• Expedite service and repairs and manage escalation complaints.
• Recommends changes to policies and establishes procedures that affect immediate organization.
• Identifies areas of improvement and efficiency, productivity and accuracy.
• Leadership of the CSM team members, creating and driving a high performing culture

About You:

Key Deliverables

Create a work environment that produces a highly motivated and agile team that can drive the success of our content business

Ensure the Customer Success Team:

• Achieve retention targets in line with plan
• Achieve customer activity benchmarks to drive a high level of customer satisfaction
• Work closely with customer to understand their use cases and identify Upsell and Cross sell opportunities then work with sales team to generate new sales in line with plan

Skills and Experience

Qualifications and Experience

• Law or Business Degree
• Previous experience in a customer success role or equivalent
• Previous people management experience desirable
• Excellent understanding of Legal, Tax and Corporate market segments

Skills

• Change Management
• Persuasion
• Communication
• Strategic Insights
• People Management

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on

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• Hotel Team (Front Office, Sales and Reservations, F&B Culinary and Service, Integrated Marketing, IT Department, Housekeeping Department)
• Property Management and Engineering
• Human Resources

ROLE SUMMARY

• This position plays a crucial role in reporting, analyzing and evaluation the performance of the company's operations and providing insights to optimize profitability. The position will be responsible for developing and implements controls and process designs around management reporting and budgeting. This position will perform ad hoc financial analysis, prepare budgets and financial statements, and ensure compliance with reporting requirements.

RESPONSIBILITIES

* Revenue and Expense Reporting and Analysis: Manage and prepare regular management reports in coordination with the finance and operations teams. Suggest operational improvement initiatives e.g. value engineering, revenue improvement, etc.

* Business Analytics: Assists in revenue and expense reporting to management using various data tools (e.g.

Casino Management Systems, Analytics tools, Internal ERP systems, etc.)

* Budgeting: Develop and maintain financial models to project revenue, customer demand, expenses and profitability. Collaborate with finance and marketing teams to provide accurate forecasts for budgeting and resource allocation purposes.

* Project Cash Monitoring/ Analysis: Work with finance teams to actualize and present cash flows against budget and projections. Suggest various high-level cash management activities.

* Operations Control and Analysis: Review various marketing and operational efforts to align with the company's strategies (including approvals on concept papers, production of post-mortem revies of various operational initiatives, feasibility studies for new operational initiatives and contract reviews)

* Collaborative Approach: Collaborate with cross-functional teams, including finance, marketing, operations, and IT, to gather data, align on objectives, and implement recommendations. Foster strong working relationships to ensure the successful implementation of analytical insights

QUALIFICATIONS

* Bachelor's degree in Business Management, Finance, Economics, or related fields Experience in Gaming Operations, Corporate Planning, Corporate Finance or Project/Business Development is preferred.

* Excellent communication and presentation skills, with the ability to convey complex information

Strong attention to detail and ability to work with large datasets.

* English language communication skill is mandatory.

* Ability to work independently and as part of a team in a fast-paced, dynamic environment.

PREFERRED SKILLS

* Strong analytical and problem-solving skills, with the ability to interpret complex data and draw actionable insights.

* Highly proficient in Microsoft Office and other relevant applications.

* Proven capability for telling a good business story using data is an advantage

Duties and Responsibilities:

• Conduct corporate research in support of the Company's strategy development.
• Gather and integrate data and inputs for relevant reports required by Management
• Provide high-level executive support
• Support corporate reporting – Management reports, Board reports, Operations report, Financial and Budget reports
• Provide support in preparing special presentation materials for key company meeting/s, to include but not limited to presentation materials for external parties and stakeholders.
• Investigate and analyze new opportunities, threats, trends, laws, and policies on real estate development
• Keep various stakeholders informed and aligned through regular updates, meetings, and reports, managing their expectations, and addressing their concerns
• Confer with various department heads regarding policies and procedures to promote advancement in operational efficiency
• Assist in the coordination and execution of ad hoc projects
• Other tasks that may be assigned by Management from time to time

The ideal candidate should have:

• at least three (3 ) years experience in management reporting or in a similar role supporting top management;
• bachelor's degree or equivalent experience in Business Administration, Management, or a related field;
• strong organizational skills and excellent written and verbal communications skills;
• ability to work independently and as a part of the team; and
• proficiency in using MS offices.

To know more about the company, you may visit

The UNIQLO Management Candidate (UMC) program offers a complete retail immersion experience that empowers candidates with a comprehensive understanding of what it takes to become a store manager and business leader. Through the program, candidates will develop the necessary skillsets and confidence to manage sales floors, lead teams, and refine their leadership abilities. With a 360° approach, the UMC program ensures that candidates are fully equipped with the tools and knowledge needed to excel as retail leaders. With a focus on teamwork and collaboration, you will be well-prepared to manage a store and lead your team to success.

Key Responsibilities:

• Ensure high standards of Customer Service in the store to maintain and reflect UNIQLO's values, mission and vision

• Manage Store Operations to handle inventory management, sales tracking, and store presentation to optimize performance and efficiency.

• Maintain Store Standards including overall safety and cleanliness to ensure compliance with company policies, uphold visual merchandising standards and manage day-to-day store activities

• Embrace and promote UNIQLO's commitment to sustainability, innovation and LifeWear philosophy

As a UMC, you will learn how to:

• Master retail fundamentals through immersive store leadership experience.

• Drive business growth by analyzing sales data and market trends.

• Lead and develop diverse teams with a hands-on management approach.

Desired Skills and Experience:

• Passion to serve customers in retail store operations setup.

• Strong analytical thinking and problem-solving skills.

• Capacity to thrive in a dynamic and fast-paced retail environment, handling challenges with flexibility

• Bachelor's degree in any discipline

• Flexible to work on weekends and holidays in different shifts and can relocate locally and globally

• Ready to start full-time on March 2026

Perks and Benefits

UNIQLO offers a variety of perks and benefits to support you throughout your journey and to help you make an impact in our society. These include:

• Opportunity to thrive in global and fast paced work environment with two times a year promotion

• Training program, local and global convention

• Company leaves

• Health benefit coverage for employee and dependent

• Attractive and generous bonus structure Plan twice per year

• Employee discount

Recruitment Process from September-February:

• September 2025-February 2026:

• Company Information Session

• Online Assessment

• Interviews

• Store Immersion

• Final Interview

• Offer of Employment

• March 2026: Onboarding

I. Duties and Responsibilities:

· Prepare and Maintain all Department of Health Requirements for documentation.

· Ensure compliance with DOH-BHFS regulatory requirements.

· Collect data that are pertinent in measuring the Quality Objectives set by the ACEMC – Pateros.

· Verify Corrective and Preventive Action Reports

· Facilitate Root Cause Analysis

· Schedule Internal Audits under the approval of the QAD Chairman

· Facilitate Management Review Meetings as requested by the Board of Directors

· Collect, Monitor and Analyze Patient's Evaluation.

· Develop and revise necessary policies and procedures assigned.

· Review the current policies and improvise plans to improve them.

· Document all activities of the committee, including memos of meeting and other performance improvement activities.

· Assist Chairman of Quality Assurance Committee on the Activities and Programs of the Committee.

· Determine, recommend and document any areas that may need improvement.

· Compile statistical data and write narrative reports summarizing quality assurance findings.

· Maintain current and accurate records of all relevant communications, audits, corrective action plans, and effectiveness monitoring.

· Conducts Customer Service Orientation

· To do other jobs that may be assigned by the immediate superior.

Summary

The Conflict Management Supervisor will support the Conflicts Management team by handling technical queries, managing service delivery, and ensuring requests are processed efficiently. They will oversee the request queue, maintain service standards, and help build a strong, collaborative team environment.

Key Responsibilities:

• Respond to technical questions about potential conflicts of interest in new business.
• Monitor and manage the Conflicts Request queue to meet service level agreements (SLAs).
• Ensure tasks are completed on time with high-quality service.
• Support team leadership and collaborate with global team leads.
• Coordinate with managers and teams across global offices (Manila, Belfast, Buenos Aires).
• Lead team meetings and support learning and development initiatives.
• Promote team morale and contribute to strategic planning.
• Handle HR tasks like leave approvals, performance tracking, and evaluations.

Skills & Experience:

• Bachelor's degree required.
• Experience in conflict management within legal or professional services is preferred.
• Prior supervisory experience in a global setting.
• Strong understanding of SLAs and performance metrics.
• Excellent problem-solving, time management, and organizational skills.
• Ability to lead a productive team while maintaining professionalism and fairness.

• Knowledge of quality management principles and standards (e.g., ISO 9001).
• Proficiency in internal auditing, documentation, and process control.
• Strong communication and leadership skills to guide teams and report to management.
• Experience in driving continuous improvement initiatives and corrective actions.
• Develop, implement, and sustain the quality management system (QMS).
• Ensure all processes and documentation meet quality requirements and standards.
• Conduct and coordinate internal audits to monitor and assess the QMS and product quality.
• Report on the status and performance of the QMS to top management, providing insights for strategic decisions.
• Promote a strong quality culture throughout the organization, ensuring all employees understand and comply with quality standards.

Job Type: Full-time

Ability to commute/relocate:

• Carmona A: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person