22 Hospitality jobs in Cebu

Description
**Role** : Customer Service Associate (CSA) - Seasonal
**Job Type** : Fixed-term (Seasonal), Full-time
**Location** : Philam Life bldg., Cebu Business Park, Bo. Luz, Cebu City
Our mission at Amazon is to be the Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Technical Support or Customer Service Associate?**
As an Amazon Technical Support or Customer Service Associate, you have very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our North America and United Kingdom (UK) markets/ customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters, website guidance and digital and devices concerns. Our Technical Support or Customer Service Associates use a variety of tools to navigate, research, and review solutions and communicate effectively with customers.
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work on shifting schedules and your work week is minimum 40 hours, and all throughout your shift, you are expected to receive calls and assist our customers. In order to match our customer demand, we scheduled based on a variety of different shift patterns from Sunday to Monday. Note that schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules. You will receive your work schedule at least 4 weeks in advance and your shifts may change every 4 weeks. You may be required to work national holidays, weekends, and will be asked to render overtime based on business needs. In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off. You will learn more about your exact schedule closer to your start date.
**What strengths will you bring?**
+ Hard-working, articulate, and detail-oriented.
+ Friendly and customer-focused in every situation.
+ Ability to learn quickly and embrace change.
+ Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
+ Government mandated benefits.
**What should you prepare for your application?**
+ Government-issued IDs
+ Proof of statutory numbers: SSS, Tax Identification Number (TIN), Pagibig, and Philhealth
+ NBI Clearance - the certificate's _"date printed"_ or _"validity"_ should not be older than 90 days
**If this sounds like it's you, then click on the link below to start the application process!**
You'll need to allow 1-2 hours to complete full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/ desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
If successful, we will contact you about next steps!
Basic Qualifications
**What qualifications do we need from you?**
+ Minimum age: 18 years old
+ Completed at least two years in college or Senior High Graduate; or
+ High school graduate (old curriculum) with at least one (1) year customer service experience; or,
+ Less than two years in college with at least one (1) year customer service experience.
+ Have the right to work in the Philippines without restrictions.
+ Strong communication skills in **English** (both written and oral fluency).
+ The availability to work in varying shifts from Monday to Sunday. You will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and all throughout your shift, you are expected to receive calls, chat and/or email and assist our customers.
+ Willingness and ability to work in rotating shifts (i.e. early, late, overnight, holidays, weekend, and overtime as required). In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off.
+ Understand and accept schedule changes based on business needs.
+ Schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules.
+ The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
_Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build._
_Protecting your privacy and the security of your data is a longstanding priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates._

Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer
- Resolve problems and issues in a professional manner and engage with customers to identify additional needs
- Ensure that customers are fully satisfied with the service provided and are offered value for money to build client's reputation as a first choice provider of media services
- Achieve challenging individual, team and contact center targets
- Graduate of any Bachelor’s degree
- Undergraduates are welcome to apply
- Must have good English communication skills
- Willing to work on holidays, weekends, shifting schedules and extended working hours

Job Title: Customer Service Representative (CSR) Associate
Location: Cebu
Work Setup: Onsite, Night Shift

Role Purpose

The CSR Associate is responsible for delivering excellent customer service by assisting clients with inquiries, resolving concerns, and ensuring a positive customer experience. This role involves handling calls, chats, or emails, providing accurate information, and maintaining professionalism at all times.

Key Responsibilities

• Handle inbound and/or outbound customer interactions via phone, chat, or email.
• Resolve customer inquiries, concerns, and complaints efficiently and professionally.
• Provide accurate information regarding products, services, and account details.
• Document and update customer interactions in the system accurately.
• Escalate complex issues to higher support or supervisors when needed.
• Maintain quality and performance standards in accordance with company policies.

Qualifications

• Senior High School graduate to College graduate.
• Open to candidates with no prior BPO experience or with at least 6 months BPO experience (voice or non-voice) .
• Strong verbal and written English communication skills.
• Basic computer literacy and typing skills.
• Willing to work onsite in Cebu and on a night shift schedule .
• Customer-focused, patient, and able to handle stressful situations professionally.

Hiring: Customer Service (High Level)

Location : REMOTE-WFH Cebu City, Cebu, Philippines
Schedule : Full-time, Amenable to work in US-Time zones
Start Date: Immediate
Compensation : Starting at 50,000 Basic Pay

Why Join us?

-100% Work-from-Home Setup
-Employment Regularization After 6 Months
-PH Government Mandated Benefits (SSS, Pag-IBIG, PhilHealth)
-13th Month Pay
-HMO Life and Health Coverage
-20% Night Premium Pay
-Paid Sick and Vacation Leaves

About our Company:

At Open Look Business Solutions Inc. - 032 Outsourcing , we believe that great teams build great businesses. Guided by our core valuesPositivity, Integrity, Tenacity, Dependability, and Belief we are committed to helping our clients grow while creating rewarding careers for our people.

About the Role :

We are looking for a highly motivated and experienced Customer Service Representative with expertise in one or more areas: Appointment Setting, Lead Generation, Retention, B2B Calls, and Cold Calling. The ideal candidate is an excellent communicator, adept at building relationships, and skilled in driving results through exceptional customer interactions.

Key Responsibilities:

• Appointment Setting: Schedule meetings or appointments with potential clients or customers by effectively communicating value propositions and understanding their needs.
• Lead Generation: Identify and qualify potential leads through research, cold outreach, and strategic engagement to build a robust pipeline.
• Retention: Engage with existing customers to address concerns, provide solutions, and foster loyalty to minimize churn rates.
• B2B Calls: Handle business-to-business interactions professionally, promoting products or services and nurturing partnerships.
• Cold Calling: Conduct outbound calls to prospective customers, introducing offerings, overcoming objections, and generating interest.
• Build and maintain strong relationships with clients, partners, and internal teams to ensure a seamless customer experience.
• Provide accurate information about products, services, pricing, and policies to assist with inquiries and decision-making.
• Utilize CRM tools to document interactions, track leads, and update customer profiles to maintain accurate records.
• Collaborate with sales, marketing, and other departments to address client needs and optimize customer engagement strategies.
• Stay updated on industry trends, product knowledge, and best practices in customer service and sales.
• Meet or exceed performance metrics, such as appointment conversion rates, lead quality, customer retention, and call targets.

Who are you?

-Must be a Filipino citizen currently residing in the Philippines
-Prior experience as a Virtual Assistant or in a publishing-related role (preferred) for 2 years.
-Familiarity with platforms and tools such as Clickup, Hupsot and Wordpress.
-Excellent verbal and written English communication skills
-Embodies our core values: Positivity, Integrity, Tenacity, Dependability, and Belief

Recruitment Process Timeline:

-Resume Screening Review of your qualifications
-Initial Interview A short conversation to align expectations
-Computer Check To verify your work-from-home setup
-Self-Recorded Video Interview Share your story and strengths
-Skills/Personality Assessment To know the depth of your experience
-Application Upload Profile added to our talent portal
-Client Endorsement If matched, your profile is presented to a client

Interested in applying?

Send your resume to our email at

Job Title:
Customer Service Advisor - Mactan 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
- Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**#LI-DNI**
Location:
PHL Cebu - The Mactan Newtown - 2nd Flr
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Kickstart Your Career with Us!
Location: IT Park, Cebu City
Work Setup: Onsite

Are you ready to start your career journey? Whether you're a fresh graduate or already have BPO experience, we've got a place for you!

Qualifications:

Senior High School Graduate OR completed at least 2 years in college
With or without experience fresh grads are very welcome!
BPO experience (6 months or more) is a big plus, but not required
Strong communication and comprehension skills
Flexible to work on shifting schedules.

Why join us?

Competitive pay + performance incentives

Paid training well set you up for success

Career growth in a supportive environment

Be part of a fun and dynamic team

No experience? No problem. We value potential, passion, and the drive to grow!

Work Setup: Onsite (Cebu)

Shift: No Fixed Schedule

Responsibilities:

• Lead and inspire a team of Customer Service Representatives to deliver excellent levels of individual/team performance and customer satisfaction
• Work closely with the team in achieving goals and targets
• Conducts coaching and constant motivation to deliver targets
• Hosting 1on 1's and team meetings
• Keeping up to date with business development and new product lines
• Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs and sales quota
• Ensure training and development plans are maintained for all team members
• Manage the fair and consistent application of performance management and disciplinary measures as necessary
• Support the Director of Customer Care to deliver business targets and objectives, and create a performance orientated culture

Qualifications:

• Bachelors Degree or equivalent
• At least 2 years of experience in a Team Lead/Supervisory Position doing People
• Management, specifically in a Call Center/BPO Environment
• Excellent leadership, coaching, people management and development
• Excellent Communication Skills

Benefits:

• Generous Paid Time Offs, including Holidays
• HMO Health Insurance (Employee + 1 Free Dependent)
• Clear pathways for career advancement within the company
• Rewarding Salary Package

Work Setup: Onsite (Cebu)

Shift: No Fixed Schedule

Responsibilities:

• Lead and inspire a team of Customer Service Representatives to deliver excellent levels of individual/team performance and customer satisfaction
• Work closely with the team in achieving goals and targets
• Conducts coaching and constant motivation to deliver targets
• Hosting 1on 1's and team meetings
• Keeping up to date with business development and new product lines
• Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs and sales quota
• Ensure training and development plans are maintained for all team members
• Manage the fair and consistent application of performance management and disciplinary measures as necessary
• Support the Director of Customer Care to deliver business targets and objectives, and create a performance orientated culture

Qualifications:

• Bachelors Degree or equivalent
• At least 2 years of experience in a Team Lead/Supervisory Position doing People
• Management, specifically in a Call Center/BPO Environment
• Excellent leadership, coaching, people management and development
• Excellent Communication Skills

Benefits:

• Generous Paid Time Offs, including Holidays
• HMO Health Insurance (Employee + 1 Free Dependent)
• Clear pathways for career advancement within the company
• Rewarding Salary Package

Work Setup:  Hybrid Work Set-Up (only 3x onsite per week)

Work Location:  Cebu

Responsibilities:

• Respond promptly and professionally to customer inquiries through the products ticketing system.
• Collaborate with customers to identify, replicate, and resolve product issues using various communication channels.
• Work closely with team members to deliver effective solutions and ensure customer satisfaction.
• Share customer insights and feedback during regular team meetings to help management stay informed and make data-driven decisions.
• Recognize recurring support requests within your area of expertise and proactively create knowledge base articles or alternative solutions to reduce ticket volume.
• Deliver exceptional customer service by maintaining a friendly, empathetic tone and providing timely, proactive responses to uphold high satisfaction scores.
• Conduct training sessions for new and existing customers via phone and email, and guide them in using the platforms knowledge base to ensure successful product adoption.

Requirements:

• Completed at least 3rd year in college under management accounting, accounting technology, bookkeeping, or other accounting courses
• Must have at least 6 months of experience in phone-based customer service support (BPO, VA, etc.)
• Proficient in English, both spoken and written
• Familiar with general accounting fundamentals and accounting software (i.e. SaaS)
• Open to working on a graveyard shift and shifting schedule
• Amenable to work on a hybrid set-up in Cebu (3x per week onsite)
• Must have stable internet connection at home

Why Apply?

• Hybrid Work Set-Up (only 3x onsite per week)
• Quarterly Performance Incentives
• HMO Coverage on Day 1 plus 2 Free Dependents
• Comprehensive Life Insurance
• 20% Night Differential
• Vacation Leave and Sick Leave Credits
• Birthday Leave and Bereavement Leave Credits