1,424 Hospitality jobs in the Philippines

Key Responsibilities:
- Ensures business processes, administration, and financial management. br>- Maintains accounting system (Sage, Quickbooks)
- Reviews and submits financial reports (e.g., income statement, balance sheet, cash flow) to Managing Consultant
- Prepares financial forecasts.
- Monitors financial details to ensure legal compliance.
- Analyzes revenue, expenses, cash flows, and balance sheets.
- Assists management to make financial decisions.
- Supervises employees.
- Investigates means to improve profitability.
- Reviews and processes payments of the company.
- Maintains an accurate filing and record keeping system for all financial statements and company documents.
- Participates in the execution of changes to procedures, policies, and systems to facilitate expansion, compliance, and scaling of the business.

Qualifications:
- Bachelor's Degree in Economics, Finance, Accountancy, or other related field
- Must have 3-5 years managerial experience in the food service industry
- Strong quantitative skills, including Financial Modeling, with keen attention to detail
- Understanding of confidentiality
- Strong negotiation skills
- Amenable to work on a hybrid set up in Cubao, Quezon City on a dayshift schedule.

Details: Hybrid | Cubao, Quezon City | Dayshift

**Description**
**Director Hospitality Services**
**#4th in Great Place to Work's Best Company To Work For 2025**
**#10th in Fortune Magazine's 2025 World's Most Admired Companies**
**#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers**
**Top GBS Employers for the Philippines (2025) by the Everest Group**
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
The Director, Hospitality Services based in Manila or Singapore, will report directly to the VP, APAC Operations in Singapore. In partnership with key functional leads and vendor partners, they will lead the American Express workplace services and amenities for all office locations across the APAC region, focusing on a colleague-first approach to frictionless experiences.
Specifically, the Director, Hospitality Services will be responsible for the complete delivery of food and drink services, and experience services, and any other workplace amenities, which contribute to the American Experience workplace proposition. Such services include onsite food and drink outlets and delivery services, pantries, meeting and event catering, community support and engagement, welcome and reception services, meeting and event coordination and planning, concierge services, and management of other onsite amenities and programs.
The Director will be required to establish a multi-year roadmap, which aligns with the priorities of the enterprise, and the GREWE Vision and Mission, to plan pivotal initiatives and operations that deliver the objectives of the region and enterprise. Aligning with a global framework, the regional roadmap will include every aspect of regional operations including third-party selection and performance/contract management, new services and locations, capital management, commercial/financial targets, digital interfaces, ESG, legislative or compliance factors. The Director will be responsible for communicating, monitoring, and measuring the success of the regional roadmap.
As an experienced Hospitality professional, the Director will proactively influence, guide and mentor to broadly cultivate a Hospitality approach within the diverse APAC team of American Express and vendor colleagues. They will lead a group of direct and indirect reports across multiple cities in the region and will be responsible for the engagement, development, recruitment, and retention of American Express talent as well as third-party talent.
This role also focuses on the high quality and safe delivery of the services, in a compliant, open manner. The Director will work closely with Facilities Management, Health and Safety, Compliance and Relationship Management colleagues to ensure that a seamlessly robust and consistent approach to workplace services are adopted in every location, every day. Operational controls, as globally or regionally defined, will be adopted and implemented for all in-scope services, to ensure adherence to American Express and GREWE policies & procedures, and all applicable codes and regulations.
In terms of consistent service operations, which are performed at the highest level, this is a meaningful role which requires a strong understanding and experience of the management of third-party suppliers. They will be required to lead all aspects of the performance of the suppliers based on an agreed governance structure. The governance structure will cover all aspects of performance including that related to SLAs, KPIs and any other scorecard that is agreed.
Integral to this role will be the maintaining of relationships with internal and external customers, and pro-actively driving a closed feedback loop approach, for all services. Similarly, this role is responsible for representing the voice of the colleague or customer in scenarios where friction is present, to drive outcomes that promote seamlessness in the experience, in every location for every colleague.
With consistent service excellence and a strategic plan being high priorities for this role, there are also requirements for the Director to be commercially astute and to be used to detailing and administrating operational services in a highly regulated environment. Rigorous analytical and financial skills to drive creative solutions that focus on value generation and capture outstanding market opportunities are encouraged, as is the ability to demonstrate ROIs or to measure outcomes. The ability to supervise sophisticated hospitality financial models and to drive the best financial outcome for American Express is required.
**Core Responsibilities:**
+ Show up as a visible Hospitality leader every day. Demonstrate the Blue Box values and Leadership Behaviors as a figure head.
+ APAC Independently led the delivery of food & drink services and other workplace services and amenities across the region.
+ Set the agenda, lead all aspects of the strategies, outcomes and vendor performance for service lines including:
+ Food outlets & delivery services
+ Catering
+ Reception & welcome services
+ Meeting & event planning
+ Concierge services
+ Pantries, community engagement, onsite amenities
+ Be the voice of the colleague in scenarios where friction in the workplace experience is present, to facilitate its removal.
Strategic & Operational Planning:
+ Develop and implement a multi-year strategic roadmap aligned to enterprise and regional goals.
+ Lead third-party vendors, performance/contract management, site launches, and capital planning.
+ Align with digital, ESG, legal/compliance, and financial targets.
Leadership & Collaboration:
+ Approach colleague, vendor, and stakeholder relationships as a mutual partnership.
+ Collaborate with internal teams and senior leaders across APAC.
+ Lead direct and indirect reports across multiple countries, in line with American Express standards.
+ Focus on the attraction and retention, and engagement of hospitality talent throughout the region.
+ Guide and influence colleagues and partners toward consistent delivery and continuous improvement.
+ Partner with such American Express partners as CEG, Healthy Living, Digital Workplace, Public Relations and Communications, Security, Brand to build a seamless One CX approach to the colleague workplace experience.
Service Quality & Compliance:
+ Ensure high-quality, compliant, and safe service delivery across in-scope services including food safety.
+ Work closely with Facilities, Health & Safety, Compliance, and Relationship Management teams.
+ Implement standard operating controls and governance frameworks.
+ Lead closed-loop style feedback mechanisms.
Vendor & Performance Management:
+ Negotiate agreements for new and existing services, from procurement to agreement execution.
+ Lead all aspects of and ensure, third-party compliance in line with American Express standard operating procedures and standards.
+ Be responsible for third-party supplier performance via SLAs, KPIs, and governance metrics.
+ Build meaningful partnerships that drive results for American Express.
+ Drive continuous improvement and represent the customer/colleague voice in services.
Data, Finance & Innovation:
+ Use data to deliver insights, measure outcomes, and drive improvements.
+ Be financially astute, able to supervise hospitality models and demonstrate ROI.
+ Develop innovative solutions that capture market opportunities and generate value.
+ In line with American Express standards, ensure that all financial planning (including capital plans, asset registers, in year or long-range financial plans) are established for all in-scope services.
+ Analyse financial performance, ensuring key risks and opportunities are highlighted and reported on a minimum monthly basis; provide forecast updates, variance explanations and bottom-up operating budget calculations as required.
+ Drive GREWE's financial position by way of commercial negotiations with third-party suppliers.
+ Maintain financial records for all contracts in line with American Express standards.
+ Consult with GREWE Finance Operations, regarding financial information relating to budgets, business unit costs, and financial systems compliance.
+ Ensure a compliant approach to any tendering of local market service contracts, engaging Global Procurement once GREWE regional direction has been established. Work with local Procurement office to renew, change and/or cancel contracts.
+ Provide invoice approval and payment product validation (and/or other payment methods) in accordance with American Express standards.
**Minimum Qualifications & Required Skills:**
Strategic Leadership
+ Experience in crafting and implementing a multi-year, enterprise-aligned roadmap.
+ Strong planning and execution skills across regional operations, with multi-site, multi-country experience required.
+ Initiative-taker, analytical, numerate, tenacious with the ability to work under own initiative as the position has an elevated level of autonomy.
+ Proven leadership across APAC regions, ideally in a multinational or matrixed organization required.
+ Experience in people leadership, specifically leading outsourced third-party teams working within a matrix environment required.
Hospitality & Workplace Experience Expertise
+ Deep knowledge of hospitality operations in corporate environments.
+ Expertise in food and drink services, workplace amenities, and experience services.
+ Demonstrated success in managing large-scale service operations with high visibility and impact.
Supplier & Vendor Management
+ Proven experience in third-party vendor oversight.
+ Skilled in contract negotiation, SLAs, KPIs, and governance structures.
Operational Excellence & Compliance
+ Strong understanding of global/regional service controls.
+ Expert knowledge of regulatory standards, health & safety, food safety, ESG, and compliance within regulated environments required.
+ Experience with digital tools and interfaces relevant to workplace services.
+ Solid understanding of Excel, Word, and PowerPoint with the ability to break down sophisticated ideas into understandable and actionable message.
Stakeholder Collaboration
+ Excellent relationship-building skills with internal teams and external vendors.
+ Ability to influence and engage diverse stakeholders across regions and levels.
Hospitality & Customer-Centric Mindset
+ Skilled in capturing and responding to feedback and closing the loop effectively.
+ Senior-level experience in hospitality, workplace services within a global enterprise.
Financial & Commercial Acumen
+ Ability to analyse and manage budgets, models, and ROI.
+ Commercially astute with strong analytical and data-driven decision-making.
+ Successful track record of managing within a capital and operating budget accounting framework. Knowledge and experience of budget and finance management, including capital planning, accrual and forecasting processes, analysis of risks and opportunities is required.
Change Management & Innovation
+ Comfort with navigating transformation and leading in sophisticated, matrixed environments.
+ Creative analytical person who can drive continuous improvement and innovation.
Minimum Qualifications:
+ Qualified within a hospitality field (hotel general management, food and beverage management, event management) including an undergraduate degree in hospitality related field is desired.
+ Extensive knowledge with qualifications desired, of relevant local regulations, laws and familiarity with food services, environmental and safety codes, and systems.
**Qualifications**
**Additional Details:**
+ Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
+ Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
+ Work From Home Requirements:
+ Must have at least 25 mbps internet connection plan / speed
+ Must have a private & quiet area to work at home
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.**
**Job:** Real Estate
**Primary Location:** Philippines-PHL-Taguig City
**Schedule** Full-time
**Req ID:** 25010261

Key Responsibilities:
Support end-to-end recruitment and onboarding processes br>Maintain employee records and ensure compliance with labor regulations
Assist with timekeeping, payroll coordination, and benefits administration
Facilitate employee engagement programs and training sessions
Handle employee concerns with confidentiality and professionalism
Coordinate with department heads for performance management support

Qualifications:
Bachelor’s degree in Human Resources, Psychology, Business, or related field < r>At least 2 years of HR experience, preferably in the hospitality industry
Knowledge of labor laws and HR best practices
Strong interpersonal and communication skills
Organized, detail-oriented, and proactive
Experience with HRIS is an advantage

About Us
br>Discover's network has been built over more than 30 years. Discover the World is the leader in global travel services and distribution. The top brands in the travel industry, trust Discover to perform sales, marketing, business processing and distribution needs for them across the globe.

And why do they trust their brand with us? People, Quality, Integrity and Delivery and a true global network they can rely on.

Discover remains the dominant innovator for the travel industry at the cutting edge of helping travel companies grow beyond their network, resources and core competencies. We help bridge the gap to reach across cultures, economies, languages, currencies and complex business practices to maximize our client's investment and revenue returns. Our reputation is earned every day. While others may promise the world, we deliver it.

Job Description

* Sales Strategy Development:

Develop and implement strategic sales plans to achieve company goals and maximize revenue.
Analyze market trends, customer needs and competitive landscape to identify opportunities for growth.

* Team Leadership:

Lead, mentor and motivate the sales team to achieve their targets and develop their skills.
Conduct regular performance reviews and provide constructive feedback to team members.

* Client Relationship Management:

Build and maintain strong relationships with key clients and stakeholders.
Identify and pursue new business opportunities while enhancing existing client relationships.

* Sales Forecasting and Reporting:

Monitor sales performance metrics and prepare regular reports for senior management.
Provide insights and recommendations based on sales performance data.

* Collaboration:

Collaborate with marketing and operations teams to ensure alignment of sales initiatives with overall company objectives.
Participate in industry events and conferences to represent the company and expand professional network.

* Training and Development:

Train and coach, the sales team to enhance product knowledge and sales techniques.
Stay updated on industry trends and best practices to continually improve sales processes.

Job Qualifications:

A minimum of 5 years of experience in sales management, preferably in the travel or hospitality industry.
Proven track record of achieving sales targets and driving revenue growth.
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team in a fast-paced environment.
Proficient in MS Office Suite and CRM software.

Travel
Night Shift br>Onsite
- 1 year international voice (with GDS Tool) BPO
- High School Graduate (Old curriculum) / ALS Graduate
Voice
- Required GDS Tools: Sabre, Galileo, Apollo
(familiarity codes and commands)
- Onsite
- Night
- Day Off: Shifting schedule 2-days Off
- Up to 30k Salary

What's in it for you?
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus