1,446 Hospitality jobs in the Philippines
Finance Manager (Hospitality)
Posted 5 days ago
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Job Description
- Ensures business processes, administration, and financial management. br>- Maintains accounting system (Sage, Quickbooks)
- Reviews and submits financial reports (e.g., income statement, balance sheet, cash flow) to Managing Consultant
- Prepares financial forecasts.
- Monitors financial details to ensure legal compliance.
- Analyzes revenue, expenses, cash flows, and balance sheets.
- Assists management to make financial decisions.
- Supervises employees.
- Investigates means to improve profitability.
- Reviews and processes payments of the company.
- Maintains an accurate filing and record keeping system for all financial statements and company documents.
- Participates in the execution of changes to procedures, policies, and systems to facilitate expansion, compliance, and scaling of the business.
Qualifications:
- Bachelor's Degree in Economics, Finance, Accountancy, or other related field
- Must have 3-5 years managerial experience in the food service industry
- Strong quantitative skills, including Financial Modeling, with keen attention to detail
- Understanding of confidentiality
- Strong negotiation skills
- Amenable to work on a hybrid set up in Cubao, Quezon City on a dayshift schedule.
Details: Hybrid | Cubao, Quezon City | Dayshift
HR Specialist- Hospitality Industry
Posted 23 days ago
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Job Description
Support end-to-end recruitment and onboarding processes br>Maintain employee records and ensure compliance with labor regulations
Assist with timekeeping, payroll coordination, and benefits administration
Facilitate employee engagement programs and training sessions
Handle employee concerns with confidentiality and professionalism
Coordinate with department heads for performance management support
Qualifications:
Bachelor’s degree in Human Resources, Psychology, Business, or related field < r>At least 2 years of HR experience, preferably in the hospitality industry
Knowledge of labor laws and HR best practices
Strong interpersonal and communication skills
Organized, detail-oriented, and proactive
Experience with HRIS is an advantage
Customer Service Representative (Travel & Hospitality - Mandarin)
Posted 16 days ago
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Job Description
Schedule: 8:00 AM - 6:00 PM Manila Time br>Language Requirement: Mandarin (Fluent, both written and spoken)
Industry: Travel & Hospitality
Job Overview:
We are seeking a Customer Service Representative (CSR) fluent in Mandarin to join our dynamic team in the Travel and Hospitality sector. The ideal candidate will have at least 1 year of experience using GDS tools (Sabre or Amadeus) and 6 months of fraud detection experience. This role involves providing high-quality support to clients in the travel and hospitality industry, ensuring an excellent customer experience while addressing their inquiries, issues, and fraud-related concerns.
Key Responsibilities:
Handle customer inquiries via phone, email, or chat, ensuring high-quality, timely, and efficient service.
Assist clients with travel bookings, reservations, and general inquiries using Sabre or Amadeus GDS tools.
Address and resolve fraud-related concerns, including verifying transactions and mitigating potential fraudulent activities.
Ensure compliance with company policies, procedures, and industry regulations in all customer interactions.
Provide accurate information on policies, bookings, and promotions to customers in Mandarin.
Collaborate with internal teams to escalate and resolve issues when necessary.
Maintain detailed records of customer interactions and transactions in accordance with company standards.
Qualifications:
Language: Native or fluent Mandarin (both verbal and written) - preferred Chinese Singaporean applicants.
Experience:
At least 1 year of experience using GDS tools such as Sabre or Amadeus, in either the BPO or non-BPO industry.
At least 6 months of experience in fraud detection or prevention within a customer service or related role.
Strong communication and interpersonal skills with an ability to handle sensitive customer issues.
Ability to manage high volumes of work and multitask effectively in a fast-paced environment.
Problem-solving mindset with strong attention to detail and analytical skills.
Customer-focused with a passion for delivering exceptional service.
Knowledge of the travel and hospitality industry is a plus.
Perks & Benefits:
Competitive salary and benefits package.
Health and wellness programs.
Training and career development opportunities.
Dynamic and inclusive work culture.
Opportunity to work with an international team in a leading industry.
Travel & Hospitality Specialist - Mandarin Speaker
Posted 17 days ago
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Job Description
Assist Mandarin-speaking customers with travel bookings and hospitality-related services br>Utilize GDS systems (Sabre/Amadeus) for flight/hotel reservations and itinerary management
Investigate and resolve fraud-related concerns in a timely and accurate manner
Provide excellent customer service via voice or non-voice channels
Maintain records of customer interactions and transactions
Job Qualifications:
At least 1 year of experience with GDS systems (Sabre or Amadeus)
Minimum 6 months of experience in Fraud investigations or related tasks
Mandarin speaker with B2 CEFR proficiency
Singaporean Chinese nationality preferred
Sales Leader Travel /Hospitality Industry
Posted 21 days ago
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Job Description
br>Discover's network has been built over more than 30 years. Discover the World is the leader in global travel services and distribution. The top brands in the travel industry, trust Discover to perform sales, marketing, business processing and distribution needs for them across the globe.
And why do they trust their brand with us? People, Quality, Integrity and Delivery and a true global network they can rely on.
Discover remains the dominant innovator for the travel industry at the cutting edge of helping travel companies grow beyond their network, resources and core competencies. We help bridge the gap to reach across cultures, economies, languages, currencies and complex business practices to maximize our client's investment and revenue returns. Our reputation is earned every day. While others may promise the world, we deliver it.
Job Description
* Sales Strategy Development:
Develop and implement strategic sales plans to achieve company goals and maximize revenue.
Analyze market trends, customer needs and competitive landscape to identify opportunities for growth.
* Team Leadership:
Lead, mentor and motivate the sales team to achieve their targets and develop their skills.
Conduct regular performance reviews and provide constructive feedback to team members.
* Client Relationship Management:
Build and maintain strong relationships with key clients and stakeholders.
Identify and pursue new business opportunities while enhancing existing client relationships.
* Sales Forecasting and Reporting:
Monitor sales performance metrics and prepare regular reports for senior management.
Provide insights and recommendations based on sales performance data.
* Collaboration:
Collaborate with marketing and operations teams to ensure alignment of sales initiatives with overall company objectives.
Participate in industry events and conferences to represent the company and expand professional network.
* Training and Development:
Train and coach, the sales team to enhance product knowledge and sales techniques.
Stay updated on industry trends and best practices to continually improve sales processes.
Job Qualifications:
A minimum of 5 years of experience in sales management, preferably in the travel or hospitality industry.
Proven track record of achieving sales targets and driving revenue growth.
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team in a fast-paced environment.
Proficient in MS Office Suite and CRM software.
CSR - Travel and Hospitality Account
Posted 25 days ago
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Job Description
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
Hospitality Manager : Workplace Experience Lead
Posted today
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Job Description
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
**What this job involves**:
Leading a team to provide attentive & pleasing customer service & onsite support
You will be the facilities management team’s trusted front line lead for internal customer relations & service requests & guest handling. As part of the corporate facilities management team for a global company, your site will be visited by valuable members of the organization from different countries and you'll be one of the main point of contact in assisting them. You’ll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained.
Where can processes be improved? How can we save costs? These are questions that will be at the forefront of the team’s thinking. You, too, will always have an eye on this, contributing suggestions as they arise.
Your team will also lend a big hand by providing admin support including front desk duties, basic housekeeping, and appointment coordination. Also part of your job scope is to hit key performance indicators and meet service level agreements.
Transforming to the Workplace Team of the future
Ensure the delivery of all Workplace operational requirements as per JPMC scope of works across the Philippines
For new site mobilisations, work closely with the Regional Program Manager, drive the transformation to the Workplace Experience model, with a key focus on specific areas relating to the Workplace, including journey mapping, resource strategies, acquisition and training, and talent refresh, plus other specific experience related mobilisation activities.
Develop and implement Workplace operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency across the hub/countries
Work with the respective account leads and site teams to address specific Workplace operational issues
Support Regional initiatives such as HX programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the Region
Grow on-account HX talent and skill base to build pipeline
Introduce technology and digital platforms to enable Workplace Experience team to be mobile and present on the occupant floors
Be the “go to” regarding HX initiatives both within JLL and the market place, driving knowledge sharing to allow for “test and learn” to continue to innovate the service model
Client/Stakeholder Management (in support of the Workplace Location Lead)
Pro-actively develop and manage stakeholder relationships ensuring that expected service levels are achieved
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Leadership / Staff Management
Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
Proactively manage directly reporting staff
Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors
Liaise closely with the JLL HX team to ensure the account team have best in class training to ensure their skills are maintained at a cutting experience edge
Operations Management
Ensure the delivery of all Workplace operational requirements as per the client scope of works
Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency across the region
Work with the respective country leads and site teams to address spec
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Mandarin-speaking CSR - Travel and Hospitality
Posted 16 days ago
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Job Description
JOIN OUR TRAVEL & HOSPITALITY TEAM TODAY! br>We’re URGENTLY HIRING Mandarin-speaking Customer Service Representatives for a premium global travel account in Silver City, Pasig! Earn up to ₱100,000/month!
Qualifications:
Singaporean Chinese speaker
Minimum 1 year GDS tool experience (Sabre or Amadeus – BPO or non-BPO) < r>At least 6 months of fraud experience
B2 CEFR proficiency
Perks and Benefits:
Premium Salary Package
Fixed Day Schedule
Paid Training
HMO Coverage & Dependents
Performance Bonuses
Career Growth Opportunities
Dynamic & Inclusive Work Environment
APPLY NOW!
Housekeeping Manager - Hospitality (47586) - BGC, Taguig
Posted 23 days ago
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Job Description
br>Required Experience:
> Bachelor's degree in HRM.
> 5 years of experience as Housekeeping Manager
Job Description:
> Housekeeping manager who will manage all the housekeeping staff in the building, as well as check the general condition of the whole building and properties. We are looking for someone who has a background in HRM and experience being an housekeeping manager.
CSR - Email and Chat Only - Hospitality Account
Posted today
Job Viewed
Job Description
• Respond to customer inquiries via phone, email, or chat promptly and professionally. br>• Provide accurate information about products, services, and company policies. < r>• Resolve customer complaints and issues efficiently, ensuring customer satisfaction. < r>
Work Time:
• Work on weekdays only. < r>• Enjoy your weekends off. < r>
What You Need:
• Be friendly and good at talking. < r>• Know how to use a phone or computer < r>• Filipino Citizen, or hold relevant residence status < r>• With diploma (HS or College or Vocational) < r>• Amendable to work onsite and on a shifting schedule < r>• Good verbal, listening, and communication skills. Preferred language: English. < r>
Here’s What We Can Offer: < r>• Pioneer, Non-voice, and Easy Accounts Available < r>• HMO. < r>• 13th Month Pay. < r>• Departmental Awards < r>• Maternity/Paternity Leave < r>• Paid leaves. < r>• Attendance Bonus < r>
APPLY NOW!