626 Fraud Analyst jobs in the Philippines

Fraud Analyst with 30K Sign-On Bonus | TaskUs Ortigas

Grab this limited-time offer, apply onsite or virtually & get a 30K Sign On Bonus when you join the Financial Technology campaign under selected LOBs*

As a first line of defense, this agent position supports the client organization in assessing transaction-level risk types that include fraud, money laundering, terrorist financing, and other general payment concerns.

Frontline agents triage, evaluate, and escalate system-generated monitoring alerts from downloadable reports to the client team for further consideration using their experience and qualifications detailed below.

This individual should be able to review various alerts for a multitude of "programs" and apply critical thinking skills to make informed decisions related to alert escalation. In addition to client-provided criteria, agents must be familiar with basic research techniques using publicly available and proprietary data holdings as part of alert evaluation.

This role will handle a blended account, mostly non-voice. Candidates are still expected to take in calls and have excellent communication skills.

Qualifications:

• 1-3 years experience supporting payments industry clients in topics, such as financial fraud and anti-money laundering investigations
• Ability to follow written procedures and apply critical thinking to resolve issues.
• Ability to improve written processes to improve overall team performance
• Possess strong investigation skills, curious or inquisitive nature.
• Examine escalated alerts and conduct investigations to identify various risk typologies.
• Effectively communicates risk levels, recommendations, and seeks to resolve resolutions, regardless of complexity.
• Identify emerging trends and communicate feedback and guidance to client team.
• Provide regular updates on investigation metrics.
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Ability to read financial transaction logs and communicate a narrative of events.
• Savvy with research tools and techniques for publicly available and proprietary datasets.

Visit our Onsite Recruitment Hub at 14F Robinsons Cyber Omega, Pearl Dr., Ortigas, Pasig (near Richmonde Hotel) from 9am to 4pm, Mondays to Fridays. Bring 2 valid ID's

*Terms and conditions apply.

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Job Summary
The role holder will ensure the fraud controls both manual (fraud sampling, exception reports, spot checks etc.) and system-based monitoring and detection for all fraud related activities are proactively attained. Support with the execution of the Fraud strategy as set in-country. Primarily, monitor workflow and fraud (prevention and detection) activities as per assigned portfolios are completed within agreed service level. Further, track and report by submitting the relevant returns or management information to the Fraud Management.

Job Description
Accountability: Fraud Risk Management and Monitoring 80%

• Work closely with Fraud Manager and team members to deliver exceptional business performance as per defined portfolios.
• Support embeds fraud prevention/detection processes and procedures, including systems to manage fraud losses within the given budget, as per given portfolio.
• Responsible for researching on behalf of Head of Unit into suspect and report frauds, operational losses, staff fraud and other breaches as per defined timeframe.
• Assist the Fraud Manager to deliver on the Fraud Management programs as derived in the RBB and CIB policies to reduce losses. The portfolios include:
• Monitoring of Debit & Credit Card
• Monitoring of Device & Session
• Product/Application Sampling & Review
• Monitoring of Merchant Transactions
• Monitoring of Client's Profile & High-Risk Channels
• Monitoring of Internal Activities and Accounts
• Customer Site Visits (where applicable)
• Conduct necessary preliminary checks to determine authenticity of documents, customer or third-party identity and truthfulness of details as and when required.
• Undertake the monthly reconciliation of the Fraud losses and recoveries against the appropriate P&L accounts and submit for review to the Fraud Manager.
• To undertake desktop investigation on fraud related incidents, examine appropriate records and documentation, interview relevant parties as may be required and report findings to the Fraud Manager and Head of Unit.
• Support with tracking and actioning Fraud recommendations from the Forensic Investigation team. Further, provide root cause analysis back to the business with remedial recommendations.
• To proactively utilize available fraud detection tools and systems to undertake data-mining activities and analytics to enhance pro-active identification and detection of fraud.
• Support the Fraud Manager with the various management reporting by making available relevant information. Compiling and consolidating of the country Fraud KRI's.
• Proactively advocate the fraud awareness and best practices with colleagues in the business and customers externally.
• Deliver on the spot check defined plan at branches on a regular basis and in other high risk operation areas.
• Update the central Fraud database, parameter review (in conjunction with Fraud Strategy) utilizing Forensic Investigations reports & articles in various newspapers, news bulletin, DC&G outcomes and as may deemed appropriate.

Risk Management: Time split 10 %

• Adherence to Operational Risk policy by ensuring risk event is raised within 24 hrs whenever fraud is identified.
• Diarize any regular monitoring and reporting required as part of Fraud Standards and Policies where necessary.
• Supports the team in the on-going monitoring of the fraudulent activities, by providing guidance based on profiling and intelligence.
• Escalate any irregular activities or possible fraud to senior management.
• Supports the relevant stakeholders to comply with any regulatory or internal Fraud policies.
• Supports the team to satisfactorily close all findings related to assurance work, as well as external reviews.

Risk and Control: Time split 10%

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.

Preferred Education

• Diploma in Business Studies or Business Administration or equivalent in any Business-related field.

Knowledge And Skills

• Sound and practical experience of bank systems and operational processes.
• Prior experience of handling customer disputes and complaints.
• Exposure to governance, control and risk management.
• Risk management skills and knowledge of different fraud types.
• Proven ability to effectively work within teams at all levels
• Understanding of Absa governance process. Understanding of Absa policies.
• Broad understanding of technology used in transaction monitoring and review.
• Service driven and Customer relationship management skills.
• Very strong analytical skills with attention to detail

Education
Further Education and Training Certificate (FETC): Law, Military Science and Security (Required)

Job Overview

We are looking for a Fraud Analyst (Voice Transaction) to join our team in Alabang. The role involves handling financial and fraud-related accounts through voice transactions, ensuring accuracy, compliance, and customer satisfaction. The Fraud Analyst will be responsible for detecting and preventing fraudulent activities while delivering professional support to clients.

Key Responsibilities

• Handle voice-based transactions related to financial and fraud accounts.
• Investigate, identify, and resolve potential fraud activities.
• Ensure compliance with company policies, processes, and regulatory guidelines.
• Provide excellent customer service while maintaining accuracy and efficiency.
• Collaborate with team members and management to enhance fraud detection processes.
• Work in a shifting schedule to support 24/7 operations.

Qualifications

• At least a 2-year course completed or college graduate.
• Minimum of 1 year international voice BPO experience handling financial or fraud accounts.
• Strong analytical and problem-solving skills.
• Excellent communication skills (oral and written).
• Willing to work onsite in Alabang.
• Flexible to work in a shifting schedule with 2 days off.
• CEFR Score: B1 (or equivalent proficiency).

Job Types: Full-time, Fresh graduate

Pay: Php18, Php27,000.00 per month

Benefits:

• Opportunities for promotion
• Promotion to permanent employee

Work Location: On the road

Expected Start Date: 10/05/2025

This position is primarily responsible for executing all operational aspects of Fraud Risk Operations management, such as but not limited to the support of the following key roles: authorization, fraud detection, fraud recovery and provisioning, fraud rule management and MIS generation, and risk strategic and governance.

Responsibilities:

Operational Excellence
- Support the division's authorization and fraud prevention strategies by executing key initiatives aimed at achieving operational excellence. This includes, but is not limited to the following:

Authorizations

1. Ensure adherence to target authorization rates, schemes regulatory requirements, and industry standards related to card acceptance and authorization strategies, policies, and procedures.

2. Conduct timely review and escalate authorization-related issues, as needed.

3. Address issuing card acceptance issues and merchant / acquirer-related concerns promptly.

Fraud Detections

1. Review and disposition of inbound, outbound, and two-way SMS fraud alerts in a timely manner

2. Maintain acceptable fraud detection and detection quality rates as defined by SLA

3. Address internal and external fraud detection-related escalations. Fraud Recovery and Loss Provision Control

4. Monitor and manage recovery success rates, provisions, and books to ensure alignment with metrics.

5. Handle and resolve escalated fraud complaints efficiently.

6. Conduct review and assessment of Case Mgt. handled cases for accuracy.

Fraud Analytics and MIS

1. Quick fraud parameter creation, amendment, and deactivation, as needed.

2. Review of fraud trends and mitigants.

3. Data preparation.

Risk Strategies and Governance

1. Execute key fraud risk initiatives, such as but not limited to process quality control, project delivery, customer communications, fraud education and awareness, and Day-2 checks.

2. Budget and vendor management

3. Compliance with regulatory requirements and industry standards.

Customer Centricity
- Enable within the team a mechanism to actively communicate with customers.

Qualifications

• Must possess at least Bachelor's/College Degree in Business Studies/Administration/Management/Finance/Accountancy/Banking equivalent
• Candidates must have relevant experience to the role
• Proficient in using Microsoft Office applications
• Amenable to be assigned in a shifting schedule

Key Responsibilities

• Preparation and assessment of key banking and approval processes to include the following:
• Customer withdrawal requests such as retail cash withdrawals, other fast-method withdrawals.
• Customer refund requests
• Manual customer deposits, including direct bank cash deposits, direct bank wire deposits, and system error manual deposits
• Work closely with cross-functional partners/teams to address any internal inquiries and assist with any withdrawal investigations.
• Work closely with the Customer Service team to answer inquiries related to all things payments related and facilitate customer contacts where necessary
• Monitor real-time transactions and account activities to identify suspicious patterns or potential fraudulent activities.
• Conduct thorough investigations into flagged accounts or transactions, gathering evidence and documenting findings.
• Take necessary actions such as placing holds on accounts, freezing funds, or terminating accounts involved in fraudulent activities, following company policies and procedures.
• Coordination with Compliance regarding lodgment of FINCEN/AML reporting to include investigating customers and determining when to file Suspicious Activity Reports (SAR) and Currency Transaction Reports (CTR); and regarding lodgment of Gaming Regulating Body reporting to include investigating customers and determining when to file fraud forms and miscellaneous issues
• Working with others in the Payments & Fraud team to regularly send internal reports such as payment gateway statistics and chargeback statistics

Fraud Management

• Identify fraud risks and mitigate the risk of loss
• Review and investigate customer activity to minimize fraud
• Investigate and action all appropriate chargeback requests, including receiving chargeback notifications, closing and reconciling appropriate accounts and balances, and gathering evidence where necessary to win chargeback cases
• Assist the Customer Relations team with KYC inquiries
• Investigate and action accounts which are abusing any and all bonuses or promotions used on the platform
• Work with Trading team to assess risk profiling of customers
• Close and notify customer accounts where appropriate

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Application Question(s):

• What is your expected salary?

Work Location: In person

Payment Operations & Reconciliation

• Process, verify, and monitor player deposits and withdrawals via e-wallets (e.g. GCash, Maya), bank transfers, OTC
  channels, and PSPs.
• Ensure payment account details match registered player information to prevent third-party usage.
• Perform daily reconciliation of payment provider reports vs. internal system transactions.
• Investigate and resolve transaction mismatches or discrepancies in coordination with Finance teams and PSPs.
• Support resolution of failed, delayed, or disputed transactions with payment providers or banks.

Fraud Monitoring and Investigations

• Monitor payment and player activity for suspicious behaviors, including:
  o Third-party usage (different depositor name vs. registered player).
  o Abnormal or rapid deposit/withdrawal patterns.
  o Multi-accounting, bonus abuse, or collusion.o Account takeover attempts involving compromised payment credentials.
• Escalate fraudulent or suspicious cases to the Fraud/Risk Manager or AML Compliance Officer (AMLO).
• Assist in fund recovery requests (e-wallet recalls, bank reversals, fund freezes).

Reporting and Documentation

• Prepare daily, weekly, and monthly payment and fraud reports (transaction volumes, alerts, discrepancies,
  reconciliations).
• Maintain audit-ready documentation of payment processes, reconciliations, and fraud investigations.

Compliance and Regulatory Support

• Ensure payment and fraud activities comply with PH AMLA (RA 9160), AMLC regulations, PAGCOR licensing conditions.
• Assist in preparing or supporting Suspicious Transaction Reports (STRs) and Covered Transaction Reports (CTRs).
• Follow strict internal policies for KYC, payment verification, and fraud prevention.

Collaboration and Process Improvement

• Work with Customer Support to resolve player payment concerns professionally and promptly.
• Coordinate with KYC/EDD, and Risk Analysts on cases requiring deeper customer or payment verification.
• Provide insights on fraud and payment trends to improve fraud rules, reconciliation workflows, and operational controls.

Requirements

• 2-3 years of experience in Payments, Fraud Prevention, Risk Management, or Compliance, preferably within Online
  Gaming, Payments, Fintech, or Banking.
• Hands-on experience in processing and monitoring e-wallet (GCash, Maya, GrabPay), online banking, and PSP
  transactions.
• Experience in transaction matching and reconciliation, including: o Daily reconciliation of payment provider reports vs. internal system records. o Investigating and resolving discrepancies between deposits, withdrawals, and provider settlements. o Preparing payment and reconciliation reports for Finance, Treasury, and Compliance teams. Exposure to fraud detection and investigations such as: o Third-party usage (mismatched depositor/withdrawal accounts)
  o Bonus abuse and multi-accountso Account takeover attempts
  o Abnormal payment or withdrawal patterns
• Comfortable working in a 24/7 shift environment, handling high-volume payment transactions and fraud alerts.
• Experience from working with various payment vendors and back-office systems.
• Advantage: o Familiarity with PH AMLA (RA 9160), AMLC reporting obligations (STR/CTR), and PAGCOR requirements. o Prior experience in dispute resolution, e-wallet recalls, or fund recovery with financial institutions.

Work Setup: Hybrid (mainly remote unless critical, for any site) - at The Sactum in Quezon City

Equipment: Company Provided

Schedule: Either 7PM - 4AM, 8PM - 5AM MNL, weekends off

The IT Fraud Analyst is responsible for detecting, preventing, investigating, recovering, and resolving fraud by performing detailed monitoring of moderate to complex account activity and processes. This role oversees compliance with security standards in the organization.

What does a day in the life of an IT Fraud Analyst look like?

• Responsible for the prevention and detection of potential within the company operations
• Conducting Risk Assessment
• Conducting Technology Profiling
• Conducting Audit
• Identifies system improvements to prevent fraudulent activities
• Performs risk assessment for each account and create risk acceptance documents
• Determines existing fraud trends by analyzing accounts and transaction patterns
• Recommends standards, policies, and/or procedures to correct deficiencies
• Ensures identified risks and/or problems are clearly documented
• Responsible for resolving fraud cases
• Regularly generates suspicious activity reports and risk management reports
• Document changes in process flow within the organization
• Ensure alignment of security standards within the organization
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications for an IT Fraud Analyst?

• Minimum of 2 years experience as a Fraud Analyst or similar position
• Strong communication skills, both verbal and written
• Knowledge of Linux, MacOS, and Windows Operating Systems
• Proficient in using computers and various software applications
• Strong problem solving and decision making skills
• Knows risk assessment in IT - ISO31000
• Good communications skills
• Graduate of bachelor's degree
• Experience working with fraud detection
• With BPO work experience is an advantage
• Knowledge of regulatory compliance and data privacy laws (e.g., PCI-DSS, GDPR)
• Understanding of customer service operations in a BPO or e-commerce environment
• Certified Fraud Examiner (CFE) is an advantage

Ninja Perks and Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Beautiful office space

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?

If you are interested, you can access your instant interview here:

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Work Setup: Hybrid (mainly remote unless critical, for any site) - at The Sactum in Quezon City

Equipment:Company Provided

Schedule:Either 7PM - 4AM, 8PM - 5AM MNL, weekends off

The IT Fraud Analystis responsible for detecting, preventing, investigating, recovering, and resolving fraud by performing detailed monitoring of moderate to complex account activity and processes. This role oversees compliance with security standards in the organization.

What does a day in the life of an IT Fraud Analyst look like?

• Responsible for the prevention and detection of potential within the company operations
• Conducting Risk Assessment
• Conducting Technology Profiling
• Conducting Audit
• Identifies system improvements to prevent fraudulent activities
• Performs risk assessment for each account and create risk acceptance documents
• Determines existing fraud trends by analyzing accounts and transaction patterns
• Recommends standards, policies, and/or procedures to correct deficiencies
• Ensures identified risks and/or problems are clearly documented
• Responsible for resolving fraud cases
• Regularly generates suspicious activity reports and risk management reports
• Document changes in process flow within the organization
• Ensure alignment of security standards within the organization
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications for an IT Fraud Analyst?

• Minimum of 2 years experience as a Fraud Analyst or similar position
• Strong communication skills, both verbal and written
• Knowledge of Linux, MacOS, and Windows Operating Systems
• Proficient in using computers and various software applications
• Strong problem solving and decision making skills
• Knows risk assessment in IT - ISO31000
• Good communications skills
• Graduate of bachelor's degree
• Experience working with fraud detection
• With BPO work experience is an advantage
• Knowledge of regulatory compliance and data privacy laws (e.g., PCI-DSS, GDPR)
• Understanding of customer service operations in a BPO or e-commerce environment
• Certified Fraud Examiner (CFE) is an advantage

Ninja Perks and Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Beautiful office space

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?

If you are interested, you can access your instant interview here:

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

We are seeking a detail-oriented and analytical professional to manage credit card reconciliation and Mastercard billing activities. This role is responsible for ensuring the accuracy and integrity of financial transactions related to credit cards, with a strong emphasis on timely reconciliation, issue resolution, and compliance with internal policies and external regulations.

Key Responsibilities:

• Perform daily, weekly, and monthly reconciliations of credit card transactions.
• Review and validate charges, payments, refunds, and adjustments to ensure they align with bank and internal records.
• Investigate discrepancies and liaise with banks, card providers (e.g., Mastercard), and internal departments to resolve issues in a timely manner.
• Assist in the preparation of monthly billing cycles and ensure all invoices and statements are processed accurately.
• Maintain and update reconciliation documentation and ensure compliance with audit requirements.
• Contribute to process improvements and automation initiatives to enhance reconciliation efficiency and accuracy.

Qualifications:

• Bachelor's degree in Accounting, Finance, or a related field.
• 2+ years of experience in credit card reconciliation, billing, or a related finance function.
• Strong knowledge of Mastercard billing processes and financial reporting standards.
• Proficient in Microsoft Excel
• Excellent attention to detail, analytical thinking, and problem-solving skills.
• Strong communication skills for interacting with internal stakeholders and external partners.
• Ability to work independently and manage multiple priorities under tight deadlines.
• Experience in a shared services or FinTech Industry
• Familiarity with payment processing systems and card schemes (e.g., Visa, Amex, Mastercard).