0 Bdo Unibank jobs in the Philippines

OIN OUR TEAM IF YOU ARE…

Self-driven and pro-active with a curious mind and strong initiative to solve problems. You get the job done and understand service excellence. You are highly organized, detail-oriented, data driven, and passionate. You build strong partnerships with team members, external customers, and stakeholders.

The Employee's responsibilities include, but are not limited to:

• Handling transactions and maintain proper documentation including processing payments, invoices, and expenses, ensuring that they are accurately recorded and categorized.
• Maintaining a systematic recordkeeping system, organizing financial documents and filing appropriately.
• Preparing and communicating daily banking activity reports.
• Investigating and resolving discrepancies with cash transactions.
• Documenting daily cash transactions.
• Paying close attention to numerical data and detect discrepancies.
• Perform ad hoc duties that may be assigned from time to time. Perform general accounting processes such as but not limited to: AP, AR, GL, bank reconciliation, monthly closing of books, etc. ensuring accurate recording and timely reporting.
• Work directly with operational personnel, understand client processes, and propose process improvements as applicable.
• Strict adherence to the team calendar of deliverables and workflow.
• Promote a culture that cultivates a thirst for growth and excellence while maintaining a healthy work-life balance.

EDUCATIONAL REQUIREMENTS

A graduate of Bachelor's Degree in Finance, Accountancy, or related field.

EXPERIENCE REQUIREMENTS

Minimum of atleast two (2) years experience in Accounting, preferably in Accounting and/or Audit Firm.

With background in customer/client handling is preferred.

SKILLS AND COMPETENCIES

· Keen interest with dealing with numbers and data sets

· Excellent verbal and written English communication skills

· Highly skilled with Microsoft applications (advanced Excel skills preferred)

· Pro-active, detailed, and results oriented

· Effective organizational skills and time management

· Ability to work under pressure with minimal supervision while delivering high quality results in a fast-paced environment

Job Types: Full-time, Permanent

Pay: Php25, Php30,000.00 per month

Benefits:

• Company events
• Opportunities for promotion
• Promotion to permanent employee

Application Question(s):

• If you are chosen for the position, when is your earliest availability to start?

Work Location: In person

Job Title: Associate
Banking Administrator (AU)

Work Setup & Schedule:

• 6:30am – 3:30 Monday to Friday
• Office Based for at least 6 Mos during probationary period, subject to change upon permanency.

What you'll be doing:

• Communicate with customers – internal/external through various methods to satisfy queries promptly & efficiently.
• Manage the end-to-end AR Month end process activity.
• Process & allocate cheques & credit card payments to customers outstanding invoices based on customer remittances. Deposit cheques into the bank on the day Cheques are processed.
• Review and allocate, daily, direct credit (EFT) payments to customer outstanding invoices based on customer remittances.
• Personally, engage and regularly meet with stakeholders proactively to understand and resolve issues in a timely manner.
• Act as an escalation point for stakeholders as required and personally engage with them to resolve critical issues in a timely manner as they arise.
• Personally, and proactively engage with your professional development as leader, developing your skills and mentoring/developing others.
• Effective collaboration with all staff and other relevant stakeholders to embed safe/secure work methods in their use of resources.
• Effective financial management for Team including compliance with policies for Budgeting, Financial Management and Procurement

What will make you a great fit:

• Previous experience as a banking administrator will be desirable.
• Intermediate Excel and exposure to ERP systems
• Prior experience working in a high-volume environment.
• High attention to detail & accuracy.
• Accustomed to working toward deadlines.
• Customer focused with good verbal and written communications skills.
• Demonstrated ability to meet with Customer & stakeholders.
• Dealing with Liquidators, administrators & lawyers.

Why Join D&V Philippines?

• Competitive Market - Rate Salaries

• Nontaxable allowances

• Complete Work Equipment Provided

• HMO on Day 1

• HMO coverage of dependents

• Tenure Recognition Program

• Performance Bonus

• Specialized training opportunities

• CPD training assistance program

• Overseas Travel opportunities

• Work Life Balance

• Year-Round People Activities

• Other Employee Perks

Job Title: Associate Banking Administrator (AU)

Work Setup & Schedule:

• Hybrid (6:30am to 3:30pm)

What you'll be doing:

Operational Responsibilities

• Communicate with customers – internal/external through various methods to satisfy queries promptly & efficiently.
• Manage the end-to-end AR Month end process activity.
• Process & allocate cheques & credit card payments to customers outstanding invoices based on customer remittances. Deposit cheques into the bank on the day Cheques are processed.
• Review and allocate, daily, direct credit (EFT) payments to customer outstanding invoices based on customer remittances.
• Establish a process to clearly record/diarise details of allocation exceptions.
• Partner with the credit team members to ensure complex payments are correctly allocated to ensure customer satisfaction.
• Running the FISCAL & Variable direct debit runs plus updating new VDD banking details.
• Processing payment reversals, cancellations, de-allocations, and dishonours within a 48hrs SLA.
• Processing Sundry credits & invoices that are approved thru the Service-Now workflow i.e., responsible for the Sundry Credit Inbox. Also maintaining an audit rail for all Sundry Credits processed.
• Mange and action all payments queries, from Credit Officers, within 48 hours
• Refund requests to be processed weekly, as agreed with AP, unless urgent request received.
• Provide credit support including reconciliations and general query management as required daily/monthly/ad-hoc
• Provide regular feedback and suggestions for process improvements.
• Any other adhoc banking related activity.

Customer Satisfaction

• Personally, engage and regularly meet with stakeholders proactively to understand and resolve issues in a timely manner.
• Act as an escalation point for stakeholders as required and personally engage with them to resolve critical issues in a timely manner as they arise.
• Have a passion for the customer experience and seek to continuously improve it & delivers the transactions, work, objectives etc. required by their respective roles within agreed Service Levels
• Identify Customer issues and take ownership of them, managing through the organisation till resolution.

Personal Leadership

• Personally, and proactively engage with your professional development as leader, developing your skills and mentoring/developing others.
• Develop a meaningful vision for yourself that is aligned to the wider vision.
• Are highly engaged and take ownership of your over development.
• Are competent to complete all transactions required by your role and have a wider understanding of the context of the role
• Understand the wider business process and actively engages with your colleagues, other teams and stakeholders to meet the team, division and organisational objectives.

What will make you a great fit:

• Previous experience as a banking administrator will be desirable.
• Intermediate Excel and exposure to ERP systems
• Prior experience working in a high-volume environment.
• High attention to detail & accuracy.
• Accustomed to working toward deadlines.
• Customer focused with good verbal and written communications skills.
• Demonstrated ability to meet with Customer & stakeholders.
• Dealing with Liquidators, administrators & lawyers.

What D&V Philippines can offer you:

D&V Philippines is a place where you can build and grow your career because we invest in your training and development. You'll be a key player in our mission to deliver high-quality, cost-effective finance and accounting services for CFOs and professional services firms in Australia, Asia-Pacific, Europe, the United States, and the United Kingdom.

You'll also get to enjoy these perks on top of the essential employee benefits:

• Competitive salary with non-taxable allowances
• Health and wellness benefits
• Vacation and sick leave credits
• Yearly company and employee performance bonuses
• Free meal during office days
• Parent-friendly office
• Training and certifications
• CPD Training Assistance and PRC license renewal reimbursement
• Year-round employee engagement activities

Responsibilities:

• Provides various analytical and data driven components for equity financing, financial advisory services (M&A, capital raising, etc), specifically focusing on financial analyses, financial modeling, industry information, etc.
• Develops and sensitizes financial models for financing, deal structuring, and related analyses.
• Prepares/writes related documents such as the information memorandum, project briefs, presentation materials, industry analyses
• Conducts research on target clients, investment opportunities, and key industries
• Assists the team in deal execution

Requirements:

• Degree in Finance/Business Administration/Economics/Accounting/Management or other related field and/or MBA qualifications
• At least 2-3 years of relevant professional transactions experience with investment banking/financial advisory/Big 4 Auditing Firm (Deals)/Corporate Banking
• Excellent verbal and written communication ability, as well as strong analytical and financial/corporate evaluation skills; whilst demonstrating accuracy and attention to details when working in a fast paced environment
• Excellent verbal and written communication ability
• A self-starter with high level of initiative

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Customer Care

Individuals with strong communication skills & good understanding of banking operations

Responsibilities

· Manage and maintain the profiles of intermediaries; external brokers and advisers who connect the bank with customers who require finance

· Setting up access to systems required to originate business with the bank, updating profile and portfolio details and removing access as appropriate

· This role is one of the first interactions that Intermediaries will have with the bank and so influences their first impressions

· Appropriate maintenance user profiles and termination of access ensures that the bank remains compliant while creating a seamless experience for Intermediaries to do business with the bank

Qualifications we seek in you·

Minimum Qualifications / Skills

· Graduate from a Recognized University

· Experience in processing roles with experience managing multiple systems

· Ability to work independently

· Ability to liaise with internal and external stakeholders

· Has demonstrated good problem-solving skills

· Computer systems competency

· Able to work at a consistent pace

· High attention to detail

· Able to understand the flow on impact of processes to other teams within an organization; data quality, commissions, compliance

· Able to follow processes with multiple systems

· Able to self-learn using process documentation

· Ability to efficiently switch between process tasks

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

About the role

As a Customer Service Representative at Express Transport Hauling and Freight Services Inc.', you will be the face of our company, providing exceptional support and assistance to our valued clients. In this full-time position based in Las Pinas City Metro Manila, you will play a crucial role in ensuring customer satisfaction and maintaining strong client relationships.

What you'll be doing

• Responding to customer inquiries and requests via phone, email, and chat in a timely and professional manner
• Resolving customer issues and concerns promptly and effectively
• Maintaining accurate records of customer interactions and transactions
• Providing information about our products and services to assist customers
• Collaborating with cross-functional teams to ensure seamless customer experiences
• Contributing to the continuous improvement of our customer service processes and procedures

What we're looking for

• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and critical thinking abilities to handle complex customer inquiries
• Previous experience in a customer service or client-facing role, preferably in the transportation or logistics industry
• A genuine passion for providing exceptional customer service and a commitment to exceed customer expectations

What we offer

• Competitive salary and benefits package
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment
• Work-life balance initiatives, including flexible working arrangements
• Comprehensive health and wellness programs

About us

Express Transport Hauling and Freight Services Inc.' is a leading provider of transportation and logistics solutions in the Philippines. With a strong focus on innovation and customer satisfaction, we have built a reputation for delivering reliable and efficient services to our clients. Our team of dedicated professionals is committed to exceeding expectations and driving the success of our customers.

Apply now and join our team of customer service experts

We're Hiring – Customer Service / Technical Support (Remote)

All interested applicants must complete the application form here:

Join our
international customer service company
and deliver world-class support for leading
e-commerce accounts
in the
furniture, home electronics, and recall program sectors
.

What You'll Do:

• Assist customers with product inquiries, orders, and troubleshooting
• Handle returns, replacements, and recall-related concerns with professionalism
• Use CRM tools to document interactions and escalate issues when necessary
• Ensure every customer enjoys a positive support experience

Qualifications:

• Previous experience in
  customer service or technical support
  (e-commerce background preferred)
• Strong English communication skills
• Comfortable working with online platforms and CRM systems

What's in It for You:

Permanent work-from-home setup

Fixed schedule with weekends off*

Stable employment with growth opportunities

Competitive benefits and incentive schemes

Monthly salary: $435–$550 USD

Application Process:

Fill out the application form or scan the QR code to complete it

Our recruiters will carefully review your submission

Pre-qualified applicants will be contacted via MS Teams, email, or phone

Keep your lines open for
interview invitations and updates

Apply now and be part of a team that values customer satisfaction and excellence

• Licensed Customs Broker
• Importation & customer service experiencein the FMCG industry
• Demonstrated ability to lead projects and drive process improvement initiatives.
• Strong analytical and problem-solving skills with a data-driven approach.

Role purpose

The Customer Supply Chain Lead plays a pivotal role in driving efficiency, consistency, and satisfaction across the supply chain to meet customer needs. You will be responsible for managing the end-to-end customer supply chain experience, collaborating with cross-functional teams, and developing strategies to enhance the customer experience, optimize supply chain processes, and ensure seamless product delivery.

You will play a strategic role within Supply Chain Team, acting as "voice of the customers", instrumental to the achievement of Preferred Supplier of Choice Status.

Role Accountabilities

Customer Engagement & Trade Service Level:

• Leads business planning or tactical calls with customers
• Supply Chain Programs (eg. RTM Change:  Direct Shipments, Joint Events Planning, Supply Chain Academy)
• Customer Calls (eg. Service Level Agreements / Joint Supply Chain Scorecards, Joint Business Planning)
• Customer Replenishment Planning and Supply (eg.  CMI, Joint Forecasting)
• infrastructure and Investment in Supply Chain Capability (TT)
• Benchmarking of best practices within the region or among Customers or in the Trade related to Order to Cash (OTC) process, warehousing, inventory, transport, quality and information systems.

Customer Relationship Management

• Serve as the primary point of contact for key customers regarding supply chain matters, ensuring prompt and effective communication, establishing trust and ensuring proactive communication.
• Develop a deep understanding, build and maintain strong relationships with customers to understand their business and supply chain needs and expectations to increase satisfaction and retention.

Order Fulfillment/ Replenishment Planning and Service Coordination

• Oversee the order-to-delivery process, ensuring accuracy, timeliness, and fulfillment against customer demands, ensuring they are processed accurately and delivered on time.
• Monitor & report Out of Stock and unserved orders to highlight risk and service failures to manage customer expectations.  Flag low stock covers and relay information to Supply Planning due to sudden demand and surge in stock requirements to prevent stockouts or overstocks.
• Provide inputs to analyze demand forecasts and collaborate with planning and production teams to align supply with demand.
• Coordinate with internal departments (e.g., supply chain, logistics, production) to align on customer needs and resolve any service issues. Align unique customer requirements to 3PL.
• Monitor service levels and collaborate with cross-functional teams to meet or exceed customer expectations.
• Ensure compliance on NPD and Promo SKU pipeline and trade deals are executed according to plan
• Order to Cash efficiency (eg. review on order size, delivery frequency & pattern)
• Master Data Alignment

Distribution & Warehouse Operation

• Assess potential distributor capability on warehousing & distribution and drive compliance to Fonterra standards
• Develop distributor capability in warehousing, inventory, fleet management & supply chain infrastructure.
• RTM review to meet cost, quality and service requirements.

Customer Financial Risk & Transactions

• Influence setting of trading terms related to BO, delivery penalties to reduce customer's cost to serve
• Review distributor contracts
• Partner with Finance to ensure supply chain programs are aligned to P&L targets including BO guidelines.

Cross-Functional Leadership and Collaboration

• Facilitate communication between departments and work closely with internal teams such as procurement, production, logistics, to share customer insights and align on ways to improve the customer experience or to resolve any supply chain disruptions or delays impacting customers.
• Partner with internal teams (e.g., marketing, sales) to support customer-facing strategies and initiatives.
• Participate in team meetings and planning sessions to provide the customer perspective and advocate for their needs.

Continuous Process Improvement

• Perform external benchmarking to determine "Best in Class" Operations practices; create custom-fit programs to suit FBP and its customers business needs
• Support wastes reduction initiatives via efficient supply replenishment process of distributor, minimizing RUD, alignment to de-complexity programs (SKU slide-in/slide out)
• Identify, implement, and optimize supply chain processes to improve efficiency and reduce costs.
• Develop and lead projects focused on streamlining processes, eliminating bottlenecks, and increasing overall customer satisfaction.
• Use data analysis and metrics to drive continuous improvement in service levels and customer outcomes.

Issue Resolution and Escalation Management

• Proactively identify and manage potential risks within the supply chain, developing contingency plans as needed that may impact the customer experience, working to resolve problems promptly.
• Lead and document resolution efforts for any supply chain disruptions impacting customer orders, working to minimize impact and maintain satisfaction keeping customers informed and aligned throughout.
• Serve as the escalation point for customer concerns, using feedback to enhance internal processes and prevent recurring issues.

Performance Management and Reporting

• Track, analyze and report on key supply chain metrics such as on-time delivery, order accuracy, service quality, and customer feedback.
• Develop dashboards and reports for management to provide insights and recommendations into supply chain performance and customer service levels. based on performance data to drive improvements in customer satisfaction.
• Conduct regular reviews with customers to discuss performance, gather feedback, and implement improvements.
• Collaborate on initiatives to streamline processes, enhance efficiencies, and deliver consistent service excellence.

Note: This position is a team lead role reporting to the Customer Service & Logistics Manager

About You

• Bachelor's degree in Supply Chain Management, Business, Customer Service, or a related field.
• A Master's degree is a plus.
• Licensed Customs Broker
• Minimum 5 years of experience in supply chain management, importation, logistics, or a related field, preferably in a customer-focused role in customer service, supply chain, or account management in the FMCG industry.
• Knowledge of supply chain systems, processes, and best practices.
• Proficiency in supply chain management software and tools.
• Proven ability to build and maintain positive customer relationships.
• Strong organizational and time-management skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Adaptable and resilient, with a commitment to continuous improvement.
• Demonstrated ability to lead projects and drive process improvement initiatives.
• Excellent communication and relationship-building skills.
• Effective collaboration with cross-functional teams.
• Strong analytical and problem-solving skills with a data-driven approach.

Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

This role blends customer service with data analysis to support efficient order fulfilment, accurate billing, and streamlined returns. By identifying trends in orders and returns, the specialist provides actionable insights that drive operational improvements and enhance the overall customer experience. Key responsibilities include ensuring timely resolution of customer issues, optimizing reverse logistics processes, and supporting data-driven decision-making across teams.

What you will do

• Analyse order and return trends using Power BI to identify key patterns, deviations, and anomalies, supporting data-driven decision-making
• Leverage Power BI tools such as slicers, filters, and data exports to perform customized analysis and deliver actionable insights
• Present dashboards to stakeholders, address data-related queries, and follow up on action items to drive continuous improvement
• Collaborate cross-functionally to align on key data trends and ensure consistency across teams
• Manage customer order fulfilment proactively by monitoring backlogs and coordinating with internal teams, ensuring timely communication with customers
• Ensure billing accuracy and timely issuance of credit notes (CN) to support smooth financial operations.

What you bring

• 2-3 years of experience Supply Chain, Order Management, or Customer Service operations
• Bachelors degree in Supply Chain Management, Business Administration, or a related field
• Strong analytical skills with experience using Power BI
• Ability to work cross-functionally, ensuring alignment on data trends and fostering collaboration between teams
• Experience in overseeing order fulfilment by actively managing backlogs, coordinating with internal teams, and ensuring timely updates to customers.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.