76 Apprenticeships & Trainee jobs in the Philippines

We are recruiting for the position of Customer Service Representative



Location: SM City Clark Angeles Pampanga



We also have another site:

- Cebu IT Park



Virtual Process | Onsite Process | OTP Process



Salary: Earn up to ₱ 27,000 + ₱15,000 Sign on Bonus + 0,000 Incentives (Performance Based) + Night Diff & HMO Coverage



Accounts Available:

- Healthcare

- Financial

- Telco Tech



Requirements:

- At least HS (Old Curriculum) | SHS Graduate | Fresh Graduate

- With | W/O BPO Experience

- Good Communication Skills

- Amenable to work onsite on a shifting schedule







Apply Now | Tips are provided for the assessments and interview.

The Bank Referrer Training Lead is responsible for designing, implementing, and delivering training programs for bank employees to improve their knowledge and skills in selling insurance products through the bank's channels. This role involves working closely with bank staff to ensure they are equipped with the necessary tools and information to effectively promote and sell insurance products, thereby driving the growth and success of the bancassurance business
**Position Responsibilities:**
+ Design and develop comprehensive training programs tailored to the needs of bank staff.
+ Create engaging training materials, including presentations, manuals, and e-learning modules.
+ Update training content regularly to reflect changes in products, regulations, and market conditions.
+ Act as the team lead for the bank referrer training team, providing guidance, support, and mentorship to trainers.
+ Coordinate team efforts to ensure training programs are delivered effectively and meet quality standards.
+ Conduct in-person and virtual training sessions for bank employees.
+ Facilitate workshops, seminars, and on-the-job training to enhance employee understanding of insurance products.
+ Use interactive training methods to engage participants and ensure knowledge retention.
+ Conduct training needs assessments to identify knowledge gaps and skill deficiencies among bank staff.
+ Collaborate with bank managers and team leaders to determine specific training requirements.
+ Develop assessment tools and metrics to evaluate the effectiveness of training programs.
+ Monitor and report on training outcomes, employee performance, and the impact on sales.
+ Build strong relationships with bank staff to encourage an open feedback loop and continuous improvement.
+ Work closely with cross-functional teams to align training initiatives with company goals.
+ Ensure all training content complies with industry regulations and company policies.
+ Stay updated on best practices in bancassurance and incorporate them into the training programs.
+ Gather feedback from training participants and use it to enhance future training sessions.
+ Stay informed about trends in bancassurance and incorporate innovative training techniques.
**Required Qualifications**
+ Bachelor's degree in Business, Finance, Insurance, Education, or a related field.
+ Extensive experience in the insurance industry, particularly in bancassurance.
+ Proven track record of developing and delivering successful training programs.
+ Excellent communication, presentation, and interpersonal skills.
+ Ability to work independently and as part of a team.
+ Strong organizational and time-management skills.
+ Proficiency in Microsoft Office Suite and experience with e-learning platforms.
+ Willingness to travel to various bank branches for on-site training sessions.
+ Flexibility to conduct training outside of regular business hours if necessary.
**Preferred Qualification/s**
+ Professional certification in training or insurance (e.g., LOMA) is a plus.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**It's more than a job**
In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.
The KN Global Services employs close to 4'000 employees, and hires and promotes approximately 700 employees per year. Effective onboarding, in the form of new hiring training, and upskilling of existing staff at all levels of the organization is critical to the continued success of the KNGS. We are looking for a dedicated training coordination manager that can organize our training offerings in a structured framework. Develop standardized learning packages consisting of curated lists of trainings tailored to the target audience. Ensure the right trainings are delivered to the right people, at the right time in their career journey for maximum impact. Align training offers between sites in terms of content, duration, and target audience to help drive a global employee and business partner experience. Engage with business leaders to understand training and development needs, advise them on existing and new training offers, and continuously refine the training framework. Analyse data on attendance, effectiveness, and participant feedback to identify and address areas of improvement. The ideal candidate is passionate about staff development and is motivated to develop a world-class training framework. The right candidate can develop and implement a structured, transparent and effective framework in a large organization, and effectively bring cross-functional stakeholders onto a common framework. Is a strong communicator, willing to engage with trainers, stakeholders, and business partners to understand and articulate their training needs and translate these into learning paths.
**Duties and Responsibilities**
+ Inventorize all existing trainings including target audience, mode of delivery, duration, and trainers.
+ Develop a framework for dividing the KNGS population into clearly defined target groups with common training needs, and develop training packages consisting of curated trainings for each group.
+ Quantify the time required to fulfil the assigned learning path for each target group and divide the training path into time-bound sub-paths with target completion dates - if necessary
+ Measure fulfilment of assigned learning paths by tracking attendance
+ Manage scarce training facilities, allocate training resources in accordance with assigned learning paths
+ Continuously review and refine training paths in consulation with relevant business leaders and stakeholders
+ Collaborate with trainers in the site and the training coordinators in other KNGS locations - seek global alignment where possible and meaningful
**Job Requirements**
+ Bachelor's degree graduate in any related course
+ 3-5 years' similar/relevant experience
+ Proficient in MS Office Application
+ Highly developed skills of organization and communication
+ Highly motivated and self-disciplined person
+ Ability to influence and collaborate with peers and stakeholders
+ Result-oriented do'er with focus on delivering results
+ Prior experience with creating and implementing training frameworks
+ Strong stakeholder management
**Who are we**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

Job Title:
Manager I, Training
Job Description
The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.
**Essential Functions/Core Responsibilities**
+ Develop a department of well-trained, competent professionals who continuously improve the organization and themselves
+ Conduct Train-the-Trainer sessions
+ Conduct quarterly one-on-ones with Trainers
+ Coordinate with the Quality Supervisor and Operations on consistency issues
+ Create and maintain consultant training schedule
+ Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Concentrix managers, supervisors and consultants
+ Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization
**Candidate Profile**
+ Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
+ Strong communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
+ Ability to mentor, coach and provide direction to a team of employees
+ Self-starter, sense of urgency, and works well under pressure
+ Ability to foster a sense of professionalism and relationship building for self and team
+ Strong attention to detail
+ Ability to work a flexible schedule
+ Occasional travel
**Career Framework Role**
Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
PHL Cebu City - Cebu Exchange Tower, Salinas Drive, Cebu IT Park, Lahug
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
2025 Training and Quality GVPKP
Job Description
The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
**Essential Functions/Core Responsibilities**
+ Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
+ Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
+ Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices
+ Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
+ Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies
+ Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
+ Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.)
+ Complete phone time to keep current on programs (as applicable)
+ Contribute to maintaining forms and legends documents
+ Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
**Candidate Profile**
+ Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred
+ Effective communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to multi-task and meet timelines on deliverable
+ Detail-oriented
**Career Framework Role**
Entry level job with little or no prior relevant work experience. Acquires basic skills to perform routine tasks. Work is prescribed and completed with little autonomy. Works with either close supervision or under clearly defined procedures.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
PHL Quezon City - Tera Tower 1st Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
2025 Training and Quality GVPCW
Job Description
The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
**Essential Functions/Core Responsibilities**
+ Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
+ Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
+ Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices
+ Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
+ Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies
+ Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
+ Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.)
+ Complete phone time to keep current on programs (as applicable)
+ Contribute to maintaining forms and legends documents
+ Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
**Candidate Profile**
+ Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred
+ Effective communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to multi-task and meet timelines on deliverable
+ Detail-oriented
**Career Framework Role**
Entry level job with little or no prior relevant work experience. Acquires basic skills to perform routine tasks. Work is prescribed and completed with little autonomy. Works with either close supervision or under clearly defined procedures.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
PHL Quezon City - EXXA Tower, 11th Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
2025 Training and Quality GVPTP
Job Description
The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
**Essential Functions/Core Responsibilities**
+ Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
+ Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
+ Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices
+ Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
+ Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies
+ Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
+ Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.)
+ Complete phone time to keep current on programs (as applicable)
+ Contribute to maintaining forms and legends documents
+ Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
**Candidate Profile**
+ Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred
+ Effective communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to multi-task and meet timelines on deliverable
+ Detail-oriented
**Career Framework Role**
Entry level job with little or no prior relevant work experience. Acquires basic skills to perform routine tasks. Work is prescribed and completed with little autonomy. Works with either close supervision or under clearly defined procedures.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
2025 Training and Quality GVPCW
Job Description
The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
**Essential Functions/Core Responsibilities**
+ Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
+ Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
+ Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices
+ Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
+ Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies
+ Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
+ Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.)
+ Complete phone time to keep current on programs (as applicable)
+ Contribute to maintaining forms and legends documents
+ Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
**Candidate Profile**
+ Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred
+ Effective communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to multi-task and meet timelines on deliverable
+ Detail-oriented
**Career Framework Role**
Entry level job with little or no prior relevant work experience. Acquires basic skills to perform routine tasks. Work is prescribed and completed with little autonomy. Works with either close supervision or under clearly defined procedures.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
PHL Quezon City - EXXA Tower, 11th Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
2025 Training and Quality GVPAD -Sr. Trainer
Job Description
The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.
**Essential Functions/Core Responsibilities**
+ Develop a department of well-trained, competent professionals who continuously improve the organization and themselves
+ Conduct Train-the-Trainer sessions
+ Conduct quarterly one-on-ones with Trainers
+ Coordinate with the Quality Supervisor and Operations on consistency issues
+ Create and maintain consultant training schedule
+ Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Concentrix managers, supervisors and consultants
+ Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization
**Candidate Profile**
+ Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
+ Strong communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
+ Ability to mentor, coach and provide direction to a team of employees
+ Self-starter, sense of urgency, and works well under pressure
+ Ability to foster a sense of professionalism and relationship building for self and team
+ Strong attention to detail
+ Ability to work a flexible schedule
+ Occasional travel
**Career Framework Role**
Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
PHL Quezon City - Tera Tower 1st Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (