What Jobs are available for Technology in Makati?

I. DUTIES AND RESPONSIBILITIES

• Technology Engineer shall be responsible for Implementing, Supporting and Maintaining Compute IT infrastructure as a generalist
• Must understand how to install and configure new IT infra - servers, storage and its software tools such as virtualization and backup application
• Shall perform IT infra maintenance and support including its software tools and basic OS assistance
• Engineer must understand how to follow maintenance procedure based on specific assigned technologies
• Assist in the implementation and documentation of activities performed
• Availability to respond on high-priority issues based on 24/7 rotation
• Can perform remote session with customer and partner
• Must be able to accept travel for local and international as required
• Can understand customers business objective based on infrastructure requirements
• Must possess technical sales skills to help account management team

II. QUALIFICATIONS

• BS degree in Information Technology, Computer Engineering or relevant field
• Fresh graduates are encouraged to apply
• Has good communication skills both written and verbal
• Able to work 24/7 rotation; shifting schedules including weekends and holidays
• Knowledge and/or experience in HCI, VMware, Microsoft, Backup, Server and Storage is an advantage
• Willing to be trained and undergo formal training

Technology Engineer is responsible in assisting his/her team in the implementation or support

activities for the client. The role includes working with different groups including the Sales Business Units, Implementation and Support Teams, Project Team, and Service Delivery Team, to fulfill the service delivery to the client.

DUTIES AND RESPONSIBILITIES

• Implementation and Support Activities: Assist the team in any implementation and support activities for the client. May provide service as onsite support engineer to certain clients as deemed necessary.
• Products/Technology Assigned: May be assigned to any of the Network Infrastructure or Security products/technology handled by the group.
• Continuous Learning: Learn and gain hands-on experience in products and solutions assigned thru training sessions, workshops, and learnings from senior team members.
• Job Tools: Use essential job tools and applications diligently in performance of duties. Properly update and close all assigned Service Desk cases as fast, timely and efficiently as possible.

QUALIFICATIONS

• A graduate of any 4-year/5-year IT related courses:
• BS in Electronics Engineering
• BS in Electronics and Communications Engineering
• BS in Information Technology
• BS in Computer Engineering
• BS in Computer Science
• BS in Information System

WORKING CONDITIONS

May extend work hours to fulfill customer requirements. May also be assigned to a shifting schedule as deemed necessary.

I. DUTIES AND RESPONSIBILITIES

• Technology Engineer shall be responsible for Implementing, Supporting and Maintaining Compute IT infrastructure as a generalist
• Must understand how to install and configure new IT infra - servers, storage and its software tools such as virtualization and backup application
• Shall perform IT infra maintenance and support including its software tools and basic OS assistance
• Engineer must understand how to follow maintenance procedure based on specific assigned technologies
• Assist in the implementation and documentation of activities performed
• Availability to respond on high-priority issues based on 24/7 rotation
• Can perform remote session with customer and partner
• Must be able to accept travel for local and international as required
• Can understand customers business objective based on infrastructure requirements
• Must possess technical sales skills to help account management team

II. QUALIFICATIONS

• BS degree in Information Technology, Computer Engineering or relevant field
• Preferably with experience in Server and Storage Management
• Has good communication skills both written and verbal
• Able to work 24/7 rotation; shifting schedules including weekends and holidays
• Knowledge and/or experience in HCI, VMware, Microsoft, Backup, Server and Storage is an advantage
• Willing to be trained and undergo formal training

I. PURPOSE

Responsible for tailoring communications to address the specific business needs of potential clients during the pre-sales process. This role reports directly to the section head and involves close collaboration with the sales and support teams.

Technology Engineers play a crucial role in designing, implementing, monitoring, and managing various solutions. Their responsibilities include creating system configurations, documenting, installations, and maintaining or upgrading existing systems as needed. This role requires expertise in both hardware and software, ensuring seamless integration and optimal performance of all technological components.

II. DUTIES AND RESPONSIBILITIES

• Responsible for supporting the pre-sales team during pre-sales activities and managing post-sales activities.
• Responsible for participating in project implementation.
• Provide consultation and technical support via phone, remote, email, and onsite visits to ensure customer satisfaction.
• Work closely with the Team Lead (TL) or Team Manager (TM), and coordinate and update the plan of activities with the Project Manager (PM) and Service Delivery Manager (SDM) for project implementation and key accounts, respectively.
• Diligently utilize essential job tools and applications.
• Promptly update and efficiently close all assigned service desk cases in a timely manner.
• Pursue training and certifications related to the assigned product.
• Attend client meetings and conduct Proof of Concept (POC) / Proof of Value (POV) for clients.
• Create reports, implementation and support documentation, designs related to assigned product/s, and bills of material.
• Ensure 24x7 availability for maintenance and incident support calls. Be willing to work on a shifting schedule, either work from home or onsite.
• Share knowledge and skills and provide technical guidance to other engineers.
• Develop expertise to become a Subject Matter Expert (SME) on the assigned product.

III. QUALIFICATIONS

A. Minimum Education

• A graduate of any 4-year IT related courses:

• BS in Electronics Engineering

• BS in Electronics and Communications Engineering
• BS in Information Technology
• BS in Computer Engineering
• BS in Computer Science
• BS in Information System

B. Minimum Experience/Training

• Experience with Network or any technical/IT related field is preferred
• With at least a year or 2 of related experience is preferred

I. PURPOSE

Software quality assurance (QA) engineer monitors every phase of the development process to ensure that the design and software adhere to company standards. Software delays are costly for a company, so it's vital for releases to meet target dates. A software quality assurance engineer helps meet deadlines by breaking up the development process into attainable testing goals and relaying any issues back to the development and product teams or leaders.

Customer Support responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.  and should also be familiar with service desk software.

II. DUTIES AND RESPONSIBILITIES

• Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
• Create detailed, comprehensive, and well-structured test plans and test cases
• Collaborate with QA Engineers to develop effective strategies and test plans
• Participate during sprint planning, daily stand-up meetings and sprint review.
• Ensure products meet customer expectations and demand
• Execute test cases (manual or automated) and analyze results
• Create reports documenting testing phases errors and issues/defects for fixing
• Report bugs and errors to development teams
• Work with cross-functional teams to ensure quality throughout the software development lifecycle
• Maintain standards for reliability and performance of production
• Track quality assurance metrics, like defect densities and open defect counts
• Create quality measurements to track improvement in products
• Estimating, prioritizing, planning, and coordinating quality testing activities
• Performs other related duties and work beyond business hours as required.
• Adheres to all company policies, processes, and business ethic codes.
• Perform all other duties and tasks as assigned by the Lead, Manager or Head
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; or SLA follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies

III. QUALIFICATIONS

A. Minimum Education

• A graduate of any 4-year IT related courses:

• BS in Electronics Engineering

• BS in Electronics and Communications Engineering
• BS in Information Technology
• BS in Computer Engineering
• BS in Computer Science
• BS in Information System

B. Minimum Experience/Training

• Knowledgeable in API testing is a plus
• Knowledgeable in Load testing/Stress testing and compatibility testing is a plus
• Strong knowledge of software QA methodologies, tools and processes is a plus
• Hands-on experience with both white box and black box testing is a plus
• Hands-on experience with automated testing tools is a plus
• Experience working in an Agile/Scrum development process is a plus
• Knowledgeable with Agile Methodology is a plus
• Experienced with administering and/or managing Windows Servers and/or RHEL is a plus
• Completed and passed the Cadetship Training Program

C. Competency

• Persistent and with Integrity.
• Collaborative and Patient.
• Self-starter, Having a growth mindset and Critical Thinker.
• Ability to work independently or as part of a team.
• Innovative and Resourceful.
• Attention to detail.

IV. WORKING CONDITIONS

• Amenable to work in Makati
• Amenable to render overtime when needed
• Amenable to compressed work week

About the Job

Location:
Makati City

Corporate Title
: Manager to Assistant Vice President

Work Arrangement:
Hybrid

Our Information Technology team is looking for experienced professionals to join us in Makati City with the role of Technology Architect.

In this role, you will help document and design the Bank's current and future technology architecture, ensuring alignment with business goals. You will support the development of a technology roadmap and enforce architecture standards across projects and teams.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Document the current Technology Architecture, including on-premise infrastructure, cloud environments, and network systems
• Establish the to-be Technology Architecture based on current business needs and future goals
• Develop a technology roadmap in alignment with the Enterprise Architecture (EA) Team
• Coordinate with development teams, infrastructure teams, internal stakeholders, and third-party vendors to identify and execute projects aligned with the roadmap
• Assist in establishing, documenting, and enforcing Technology Architecture standards
• Provide consultation and present updates to Senior Management, Executive Management, and the Board

What we're looking for

• Bachelor's degree in Computer Science, Information Technology, Engineering, Systems Analysis, or any related field is required; a postgraduate degree or The Open Group Architecture Framework (TOGAF) certification is an advantage
• At least 8 years of experience in IT disciplines such as server/network/cloud/database administration or management
• At least 3 years of hands-on experience in Technology Architecture, with practical involvement in digital transformation initiatives including infrastructure modernization, cloud migration, containerization, and DevSecOps implementation.
• Familiarity with banking systems (Core Banking, Loan Management, Automated Teller Machine (ATM) Host) and platforms like Temenos and Narada is an advantage
• Broad exposure to diverse technologies and platforms, with strong understanding of emerging tech trends, agile methodologies, product management, and architectural strategy; experience in banking and presenting to senior stakeholders is a plus.
• Excellent communication, presentation, and consulting skills, with the ability to work across teams and engage senior stakeholders

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth

To know more about us and our career opportunities, visit

Duties and Responsibilities:

• Serve as technical advisor for UPS, PACU, and ACU systems.
• Troubleshoot electrical and mechanical issues using diagrams.
• Coordinate with principals and subcontractors to resolve equipment concerns.
• Monitor and ensure quality of electro-mechanical installations.
• Install and position UPS, battery systems, rack systems, and monitoring systems.
• Install cable trays, wires, panels, and communication cables.
• Coordinate technical activities with engineers, subcontractors, and clients.
• Implement engineering plans and schedules.
• Build credibility through technical expertise.
• Collaborate with sales and data center teams.
• Join meetings and technical events as needed.
• Prepare As-Built documentation.
• Create incident and RCA reports for client communication.
• Perform other tasks assigned by management.

Qualifications: Education and Experience

• Bachelor's degree in mechanical engineering or electrical engineering
• Has experience on mechanical and/or electrical installation
• Has background with data center facilities equipment.
• Knowledgeable in AutoCAD
• Candidates with certifications from Data Center Facility Equipment manufacturer has advantage

Competency:

• Has experience on mechanical and/or electrical installation
• Has background with data center facilities equipment.
• Knowledgeable in AutoCAD
• Candidates with certifications from Data Center Facility Equipment manufacturer has advantage

Working Conditions:

• The candidate must be willing to work form good to extreme work area conditions and must be willing to travel to various parts of the Philippines depending on the need to perform his/her duty as indicated.

Technology Engineer is responsible in assisting his/her team in the implementation or support activities for the client. The role includes working with different groups including the Sales Business Units, Implementation and Support Teams, Project Team, and Service Delivery Team, to fulfill the service delivery to the client.

DUTIES AND RESPONSIBILITIES

• Implementation and Support Activities: Assist the team in any implementation and support activities for the client. May provide service as onsite support engineer to certain clients as deemed necessary.
• Products/Technology Assigned: May be assigned to any of the Network Infrastructure or Security products/technology handled by the group.
• Continuous Learning: Learn and gain hands-on experience in products and solutions assigned thru training sessions, workshops, and learnings from senior team members.
• Job Tools: Use essential job tools and applications diligently in performance of duties. Properly update and close all assigned Service Desk cases as fast, timely and efficiently as possible.

QUALIFICATIONS

• A graduate of any 4-year/5-year IT related courses:

• BS in Electronics Engineering

• BS in Electronics and Communications Engineering
• BS in Information Technology
• BS in Computer Engineering
• BS in Computer Science
• BS in Information System

WORKING CONDITIONS

May extend work hours to fulfill customer requirements. May also be assigned to a shifting schedule as deemed necessary.

• Office Support Positions
• Sales and Marketing Positions
• Technical Support Positions

Responsibilities

• Deliver product/solution presentations or demonstrations effectively.
• Executes Proof of Concept (POC) and provides Scope of Work (SOW) based on recommended solutions
• Works directly with the customers, and account teams to help plan and design optimal solutions
• Works closely with various technical consultants and/or engineers to identify and resolve issues,
• Maintain a high level technical expertise in industry trends and technologies

Qualifications

• A degree holder in any computer-related course
• Minimum of 2 years experience in a presales role, with a focus on HPE, and other infrastructure technologies.
• Has attained any technical certification from major IT brands or IT certification institutions.
• Excellent communication skills

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