1,772 Tech Support jobs in the Philippines

Location: Clark, Pampanga
br>Job Overview:
We are looking for a Customer Service Representative with a Tech Support focus to join our team! The ideal candidate will have at least 2 years of BPO experience or 1 year of tech support experience, excellent communication skills, and the ability to type at least 35 words per minute (WPM) with 85% accuracy. This position requires providing outstanding customer support in a technical environment, resolving technical issues, and maintaining a high standard of service.

Key Responsibilities:
Provide technical support to customers through phone, email, or chat, assisting them with product troubleshooting, technical issues, and product setup.
Resolve customer inquiries related to technical problems, including software malfunctions, hardware issues, or account setup, with a focus on first-call resolution.
Accurately document customer interactions and technical issues to ensure that solutions are recorded and service quality is maintained.
Identify recurring issues and collaborate with the team to escalate or resolve problems to ensure long-term customer satisfaction.
Maintain knowledge of the company’s products, services, and troubleshooting techniques to provide accurate support to customers. < r>Meet performance goals such as customer satisfaction, response time, issue resolution, and call handling time.
Follow company policies and procedures while handling customer inquiries and providing solutions.

Qualifications:
Education: At least High School Graduate (Old Curriculum) or K12 Graduate.

Experience:
At least 2 years of BPO experience (preferably in customer service or technical support).
1 year of tech support experience is acceptable in lieu of BPO experience.

Skills:
Must be able to type at least 35 WPM with 85% accuracy.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities with the ability to troubleshoot and resolve technical issues efficiently.
Customer-centric attitude with the ability to manage customer frustrations and provide clear, concise solutions.
Ability to work in a shifting schedule, including weekends, holidays, and overtime as required.

Perks & Benefits:
Competitive salary and performance-based incentives.
Health and wellness programs, including medical benefits.
Career development opportunities and training programs.
Dynamic, inclusive, and supportive work culture.
Night shift allowances, overtime pay, and holiday benefits.

Handle inbound and outbound customer interactions in a professional manner.
br>Respond to customer inquiries regarding products, services, billing, technical support, etc.

Resolve customer complaints and escalate complex issues to appropriate departments.

Document all customer interactions accurately in the CRM system.

Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction score (CSAT), and first call resolution (FCR).

Stay updated on product knowledge and process changes.

Adhere to company policies, procedures, and compliance standards.

Provide feedback to improve customer service processes and systems.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Primary Responsibilities:**
+ Team Management: provides individual and team development, support operations and builds capacity to achieve goals, standard operating procedures, common issues, and solutions across Specialty Services in ITSS space
+ Oversees day to day activities of Service Desk delivery which includes incident and service request management
+ Monitors reports, service delivery metrics and overall performance of Specialty Services Operations
+ Reviews process, team activities, roles and responsibilities with focus on continuous improvement
+ Consistently discuss individual performance and development plans through 1:1 session and coaching
+ Clearly communicates expectations and holds each member accountable for their performance objectives
+ Utilization and maintenance of policies, procedures and playbooks. Active support in the creation and testing of business cases and roadmaps for technology needs and innovation (ServiceNow, Omni, etc.). Support and engagement during roll out of new applications, technologies, tools, and processes
+ Compliance and adherence to deliverables/contributions, including trainings, projects, reviews, and other commitments
+ Clear documentation and communication of trends regarding team members, processes, issues, etc.
+ Hold themselves and the team accountable for achieving goals
+ Stay current on technology trends and automation
+ Provides leadership to the department assigned, and is accountable for the performance and direction through multiple layers of management and senior level professional staff
+ Develops and executes strategies for a function that span a large business unit or multiple markets/sites
+ Directs teams to resolve business problems that affect multiple functions or disciplines
+ Works on repetitive/ recurring tasks daily with defined daily, weekly or monthly measurable output; Deliverables are highly measurable and quantifiable; Daily tasks are very transactional and have defined outputs (established metrics)
+ Provides output that have a solid and direct influence on the revenue of the business as well as team performance
+ Prepares executive level presentation, case studies, root cause analysis
+ Initiate Continuous Service Improvement activities among leaders and execute according to timelines
+ Develop a career progression plan for team members
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ 5+ years of experience in managing team size of minimum 10 analysts
+ 5+ years of Service Desk management experience
+ 5+ years of experience in managing improvement projects
+ Advanced communication, presentation, and relationship management skills with the demonstrated ability to influence team members, peers, customers, and stakeholders
+ Demonstrated ability to think beyond own function or territorial boundaries and experience aligning decisions within the needs and goals of an entire organization
+ Ability to be a champion for change and continuous improvement
+ Customer service or relationship management experience
+ Proven experience contributing and aligning to a vision and translating that into practical action steps that create results
+ Proven experience leveraging performance metric data to drive improvement activities
+ Proven self-motivated and able to work with little direct supervision and drive results with disciplined follow-through
+ Willing to work on US Daytime schedule and follow US Flexible Holiday
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._

Assist on support technical concerns in the operations
- Configure router; minor repair on printer, connection, hardware requirements and installation
- Troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
- Manage service request, software installation, new computer setups, upgrades, etc.
- Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.

**Qualifications**:

- Graduate of Information Technology, Computer Science or related field
- with background in operating SAP and WMS
- at least 2 years work experience in the related field
- Willing to work travel from time to time for support in the operations
- Willing to start ASAP

**Benefits**:

- Health insurance

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary

Ability to commute/relocate:

- Tunasan: Reliably commute or planning to relocate before starting work (required)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Primary Responsibilities:**
+ Resolve technical issues through mostly calls and via chat and web portal at a large corporate Service Desk, efficiently and professionally, in a high-volume call center environment that operates 24x7x365
+ Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN
+ Demonstrate a highly developed sense of integrity and commitment to customer satisfaction and first call resolution
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ College Graduate of any IT related course
+ 2+ years of experience in Service Desk or as Tech Support Representative
+ Proven experience with troubleshooting hardware and software
+ Solid knowledge in ticketing tool
+ Good and solid communications skills
+ Can multitask
+ Keen on details and process
+ Amenable with rotational shift and hybrid work set up
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._

We are mass hiring Call Center Agents across our Metro Manila sites! Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.
br>Job Responsibilities:
• Respond to customer calls, emails, and chats for technical support. < r>• Diagnose and resolve hardware, software, and network issues. < r>• Inform customers about product features and limitations. < r>• Share knowledge to enhance team performance and customer experience. < r>• Adhere to company policies and industry standards. < r>
Why Join Us?
• Competitive Salary – Up to 28K
• Flexible shifts – Day, Night, and Graveyard
• Opportunities in Local and International Accounts < r>
URGENT HIRING! Apply today and get hired immediately!

Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Healthcare Specialist Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer inquiries regarding medical services, insurance coverage, and billing < r>• Assist patients with scheduling appointments and accessing medical records < r>• Verify insurance coverage and process medical claims and bills < r>• Coordinate with stakeholders to resolve customer issues and ensure customer satisfaction < r>• Achieve performance targets related to customer satisfaction and quality < r>

Qualifications:
• High school diploma or equivalent (some college coursework in healthcare or related field preferred) < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!

Apply now and receive a response within a day!

Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Healthcare Specialist Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer inquiries regarding medical services, insurance coverage, and billing < r>• Assist patients with scheduling appointments and accessing medical records < r>• Verify insurance coverage and process medical claims and bills < r>• Coordinate with stakeholders to resolve customer issues and ensure customer satisfaction < r>• Achieve performance targets related to customer satisfaction and quality < r>

Qualifications:
• High school diploma or equivalent (some college coursework in healthcare or related field preferred) < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!

Apply now and receive a response within a day!

Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Healthcare Specialist Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer inquiries regarding medical services, insurance coverage, and billing < r>• Assist patients with scheduling appointments and accessing medical records < r>• Verify insurance coverage and process medical claims and bills < r>• Coordinate with stakeholders to resolve customer issues and ensure customer satisfaction < r>• Achieve performance targets related to customer satisfaction and quality < r>

Qualifications:
• High school diploma or equivalent (some college coursework in healthcare or related field preferred) < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!

Apply now and receive a response within a day!