1719 Technical Support Specialist jobs in Taguig

Problem Diagnosis

• Fields calls from clients who are experiencing technical issues with the software availed from the Company

• Obtains accurate and complete information to fully understand a client's technical issue

• Guides client in conducting diagnostics to identify the cause of the problem or concern

• Performs offsite and onsite troubleshooting to help clients resolve software-related issues

• Analyzes reported issues pertaining hardware and software for networks, email, computer systems, etc.

• Logs and maintains records of clients' concerns and analyzes such records to identify and report trends or problems

Client Relationship Management

• Generates periodic reports

IT Systems Management

• Tests hardware or software and provides timely feedback to the vendor in the event of glitches

• Installs, configures, and updates the Company's computer systems

• Fixes and maintains all devices used by the Company in its daily operations

• Maintains historical records by documenting hardware and software changes and revisions

Education

Graduate of Bachelor's degree in Computer Science, Computer Engineering, or Information Technology

STRONG PREFENCE IN ACCOUNTING INFORMATION TECHNOLOGY GRADUATES

Work Experience

No experience required, but a 6-month experience will be a definite advantage

Knowledge and Skill Requirements

·    Working knowledge of programming languages, frameworks and methods

·    Problem-Solving and Decision-Making Skills

·    Customer Service Skills

·    Communication Skills

o  Technical Writing

o  Ability to translate technical terms into layman terms

·    Data Analytics

Personal Attributes

·    Highly analytical and logical

·    Team player

·    Self-motivated

·    Self-confident and assertive

·    Adaptable to diverse situations

·    Has a keen eye for details

Responsibilities:

• Provide technical support for EV charging stations, including diagnosing and resolving issues.
• Escalate complex cases to manufacturers or higher-level support when required.
• Interact with customers and field technicians using communication tools such as Five9 SoftPhone.
• Track system uptime and performance, promptly raising concerns to relevant parties.
• Collaborate with manufacturers, service providers, and internal teams to ensure ticket closure.
• Adhere to service level agreements (SLAs) for response and resolution times, especially in critical cases.
• Participate in team huddles and contribute to a collaborative work environment.
• Consistently meet individual and team performance benchmarks.
• Support cross-functional initiatives that drive faster issue resolution.
• Handle additional tasks and responsibilities as assigned by leadership.

Qualifications:

• Associate's, Bachelor's, Vocational Diploma, or equivalent technical certifications.
• Foundational knowledge of electrical systems (voltage, current, power).
• Experience working with wireless carrier accounts, troubleshooting, and device provisioning.
• Familiarity with LAN/WAN networks, TCP/IP, VPNs, and OSI model troubleshooting.
• Strong communication skills (both written and verbal) in English.
• Willingness to work flexible shifts in a hybrid work setup.

BENEFITS:

• Monthly internet allowance
• Performance incentives
• The coolest workplace ever (snacks, foosball, ping-pong, beer-o-clock, and more)
• Game nights
• Internal learning and training programs
• Regular team-building activities (virtual and in-person)
• HMO coverage for you and your dependent

PLEASE ANSWER ALL THE PRE-SET QUESTIONS SO WE CAN EASILY PROCEED TO YOUR ENDORSEMENT.

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

• Pay raise
• Work from home

Application Question(s):

• Do you have a basic understanding of electrical concepts (voltage, current, and power)?
• Do you have experience managing wireless carriers, including troubleshooting and provisioning/deactivation?
• Have you worked with LAN and WAN networks, TCP communication, VPNs, and OSI layer troubleshooting?
• What is your expected salary? Salary Range is 20, ,000?

Education:

• Bachelor's (Required)

Experience:

• IP networking: 1 year (Required)

Work Location: In person

YOUR IMPACT

OpenText is more than just a place of employment. It's an exciting and diverse organization with intelligent people, innovative programs, and dynamic opportunities to enhance your career and life. The OpenText culture recognizes "People First" and supports you to further develop and grow your career.

WHAT THE ROLE OFFERS

The Cloud Support Specialist (internal job title) will provide technical support for OpenText's customers, non-paying Trading partners, Implementations agents, other CS reps, Operations, Internal IT & Security, and Engineering.

• Able to take requests/escalations from customers, TPs, other CS agents, Professional Services teams, Internal IT, Information Security, Operations, and Engineering people in order to monitor and schedule digital certificate renewals
• Track and ensure on-time renewal of certificates and keys issued by OpenText and/or customers across 50+ systems on 7+ major service platforms
• Verify Certificate was successfully uploaded and exchanged (tested in both directions) where allowed; communicate to internal initiator if not possible
• Cross functional Engagement of other Support, Implementations, Operations, or Engineering teams to provide timely resolutions for customer or internal cert related issues
• Adhere to process and direction of project management for certificate renewal projects, including timely updates, appropriate documentation at 2-3 levels
• Maintenance of the Certificate Management Information with appropriate safeguards of certificate security along with a clear understanding of impact should safeguards not be utilized
• Enforcement of system unique certificate management processes as developed
• Monitor and handling of OMU alerts and processing, especially after every certificate exchange, with an understanding of how certificate actions impact other processes across the system
• Analyzes OM and email alerts for common solutions and potential automation
• Mentor and train Associate Digital Certificates Specialists
• SME on one or more systems, interfacing across functions to provide processes for other internal functions, including custom solutions for current client groups, serving as point escalation for that product
• Document all new processes and assist with training on new processes
• Handle all escalations coming from Associate Digital Certificate Specialists
• (Compliance) – understands Compliance issues and drives to proactively get customers to the most secure solution
• (Dedicated) – understands the dedicated client, delivery team, entire solution and tracks all certificate & Compliance issues for that client. Is available to be reached by that client and coordinates their projects, serving as the customer POC

WHAT YOU NEED TO SUCCEED

• College/University graduate of a 4 year technical degree (eg. computer science) preferred; for graduates of non IT related courses, a 4 year degree and a strong technical aptitude is required.
• Minimum of 2 years related experience
• Must be able to work the night shift, shift rotation, Philippine holidays and overtime (when necessary), and can follow a hybrid work set up in Makati
• Must be knowledgeable on basic IT Security and Network
• Knowledge on Certificate Authority standards is required
• Must demonstrate very good problem solving, analytical and organizational skills
• Must demonstrate effective English communication skills and the capability of delivering technical solutions to customers who may or maybe not be EDI savvy
• Understanding of EDI processes; EDI knowledge required
• Understanding of PKI (Public Key Infrastructure Process)
• 2–4 years of experience in PKI or IT security operations
• Proficient in handling certificate requests, renewals, revocations
• Familiarity with HSMs (Hardware Security Modules), CRLs, OCSP
• Experience using PKI tools/platforms (e.g., Microsoft CA, OpenSSL, DigiCert, Entrust)
• Understanding of compliance frameworks (ISO 27001, NIST, etc.)
• Must be able to exhibit OpenText core values and beliefs
• Good customer orientation and can work under pressure
• Must be able to work with internal technical resources independently, even with no SLA metrics.
• Has high degree of deductive reasoning ability and initiative to solve problems and determine appropriate solutions
• Knowledgeable on certificate authority standards is required
• Expected to manage workload in a fast-paced environment and be proactive with customer issues with minimal supervision

ONE LAST THING:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. We take pride in the high expectations placed on us by our customers and strive to exceed those expectations with a culture that fosters extraordinary customer service. We are the voice of our customers, and we focus on making them wildly successful.

TECHNICAL SUPPORT SPECIALIST (HYBRID)

RESPONSIBILITIES:

• Respond to customer inquiries regarding EV chargers, escalating issues to manufacturers when necessary
• Communicate clearly and efficiently with customers and technicians using Five9 SoftPhone
• Monitor charger performance and uptime, ensuring timely escalation of technical issues
• Collaborate with manufacturers, service providers, and internal teams to resolve support tickets
• Adhere to service level agreements for response and resolution times, particularly during critical incidents
• Participate in daily team meetings and maintain consistent communication across platforms
• Uphold high standards in performance evaluations and productivity metrics
• Work cross-functionally with departments and partners to troubleshoot and resolve technical challenges
• Take initiative in handling additional tasks to support seamless operations

QUALIFICATIONS:

• Educational background in a degree program, vocational course, or relevant certifications.
• Basic understanding of electrical concepts (voltage, current, power).
• Experience in network troubleshooting and working with wireless carriers (LAN/WAN, TCP/IP, VPN, OSI model).
• Strong English communication skills.
• Willingness to work flexible and hybrid schedules.

Benefits:

• Monthly internet allowance.
• Performance-based incentives.
• Fun and engaging workplace (snacks, games, beer-o-clock, etc.).
• Game nights and team-building activities.
• Access to internal training programs.
• HMO coverage for you and your dependent.

Company: IT

Work Set-up: Hybrid

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Flextime
• Health insurance
• Promotion to permanent employee
• Work from home

Application Question(s):

• Do have Basic understanding of electrical concepts, including voltage, current, and power?
• Do you have Experience managing wireless carriers, troubleshooting and provisioning/deactivation?
• Do you have Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting?
• Are you excellent verbal and written communication in English?
• This role offers 20,000-25,000 basic pay + other benefits. How much is your asking salary?

Education:

• Senior High School (Preferred)

Experience:

• Technical Support: 2 years (Required)

Language:

• English (Required)

Work Location: In person

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.

Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.

Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

Who We Are:
Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry.

Headquartered in Los Angeles, the company has employees around the globe working both hybrid and remote. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA's Best Places to Work in 2020, 2021 and 2022)

With Convoso, the future is bright as we continue to evolve our technology.

The company's foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases.

Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community.

Most roles at Convoso function as "hybrid" with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso's U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NJ, NV, OH,TX, UT.

The Job:
At Convoso, we're constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That's where you come in.

We are looking for … a Technical Support Specialist who is responsible for providing in-depth, advanced and detailed troubleshooting with our vendors to ensure our software is up and running.

Stepping into this very challenging role will mean stepping into a dynamic environment. There'll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines.

What You'll Be Doing:

• Manages escalated tickets from Support teams and provides direct L2 technical support to clients.
• Ensures proper steps are taken (diagnosis, testing, and troubleshooting) to bring any cases or escalations to a resolution in a timely manner. and was done at all levels
• Handles Virtual IPs and User Acceptance tickets
• Documents issues and monitors issues throughout solution and closure using the tracking tool.
• Monitors Level 1 troubleshooting steps, proper ticket etiquette, and proper escalation path.
• Provide support assistance, coaching, and mentoring to Level 1
• Seeks updates/developments on escalated tickets and relays it to the affected clients
• Collaborates with development and technical teams to define solutions and requirements.
• Provides after-hours and/or weekend on-call support as needed
• Other duties as assigned

Who You Are:

• Candidate must possess at least Bachelor's/College Degree in Information Technology or equivalent experience.
• 2+ years of relevant experience in email, voice and chat helpdesk/customer support.
• 2+ years of hardware and software troubleshooting.
• 2+ years of SaaS troubleshooting experience in a level 2 capacity (console debugging, data analysis, root cause analysis, etc.)
• Excellent knowledge in MS Excel and Google Sheets
• Hands-on experience in operating in tools/software such as
• Ticketing Tool - Zendesk

Work Perks Worth The Hype:

• Competitive compensation package
• HMO Coverage for Employee plus one dependent (After Regularization)
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• Leadership Development Program
• Company Outings
• On and offsite team building events
• Paid training for departments
• And a team of highly experienced and kind colleagues

HQ Office:

• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• Monthly Massages
• On-site Car Wash
• Free Parking

At Rival, we're transforming how companies hire, onboard, and grow talent by making HR processes smarter, faster, and more agile. We enable organizations to simplify talent acquisition, modernize HR workflows, and accelerate workforce productivity.

The Technical Support Specialist provides expert-level technical assistance and exceptional service to Rival's SaaS customers. This role ensures timely issue resolution, promotes successful product usage, and fosters value-based customer relationships through proactive support and guidance. A strong focus on customer satisfaction and effective problem-solving is key to success in this role.

Your contributions to Rival will include:

• Serving as a subject matter expert for assigned products, delivering high-quality support via phone, email, chat, or ticketing systems.

• Diagnosing and resolving technical issues, escalating complex problems to Tier 2 or Engineering when necessary.

• Guiding customers through product functionality, best practices, and issue resolution strategies.

• Tracking and documenting customer interactions in Customer Relationship Management (CRM) system, including internal and external communications and steps taken to resolve issues.

• Collaborating with cross-functional teams, including Product, Engineering, Security and/or Operations, to identify solutions and drive issue resolution.

• Prioritizing and replicating customer-reported issues using appropriate test environments.

• Identifying trends in customer issues and share insights with cross-functional teams.

• Contributing to the development and continuous improvement of Support processes and documentation.

• Adhering to defined Service Level Agreements (SLAs) and Support metrics.

• Creating and maintaining knowledge base articles and technical support documentation on products.

• Participating in special projects as assigned.

Required Skills

Required Qualifications:

• Bachelor's degree or equivalent work experience in a technical or customer-facing role.

• 2–4 years of experience in product or technical support, ideally in a SaaS or tech environment.

• Excellent communication skills (verbal and written) with a customer-first mindset, with an emphasis on tone, structure, grammar, and spelling.

• Familiarity with support tools like Jira, Salesforce, or similar ticketing systems.

• Experience working with APIs, browsers, or data integrations.

• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• Experience supporting B2B software of cloud-based products.

• Understanding of basic HTML/CSS or database queries (e.g., SQL)

• Prior exposure to Agile development environments or product lifecycle management.

Ayuda Business Management Solutions Inc. is hiring a Full time Technical Support Specialist role in Pasig, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning
• Tuesday: Morning
• Wednesday: Morning
• Thursday: Morning
• Friday: Morning
• More than 4 years of relevant work experience required for this role
• Expected salary: ₱130,000 per month

Position Summary

Delivers end customer support in compliance with internal procedures and with the objective to enhance remote resolution and satisfy customers. Actively maintains technical and procedure knowledge. Delivers end customers and employees training as required. Understands and complies with all current cGMP and QSR requirements as defined by management our/or outlined in SOP's.

Major Duties And Responsibilities

• Responsible for the direct support of customers by providing expert technical solutions for both assay and instrument related issues using telecommunication, chat or other emerging technologies.
• Consistently displays the ability to lead troubleshooting management on one or multiple types of laboratory instrumentation with defined troubleshooting methodologies like Kepner-Tregoe analytical troubleshooting, Process Excellence, and the like.
• Recognizes the clinical significance of the tests performed in the laboratory.
• Displays a sense of urgency to resolve customer issues.
• Communicates with empathy and respect to customers, peers and business partners
• Identifies root cause to issues reported by customers and provides appropriate solutions
• Works both independently and collaboratively with the Technical Solutions Centers and local Affiliate team locally and globally to achieve goals.
• Understands and complies with all current cGMP and QSR requirements as defined by management our/or outlined in standard operating procedures as well as recording necessary documentation to comply with various regulatory agencies.
• Actively maintains technical and procedure knowledge.
• May deliver end customers and Technical Solution Center training as required.
• Supports Continuous Quality Improvement as well as customer satisfaction goals through modelling of appropriate ethical behaviour in the work environment conducive to attaining goals and documenting properly the call activities
• Clearly explain and present technical information within and outside of the organization.
• Overtime required occasionally
• Participates in local activities / User meeting / Field visits / projects
• Maintains Hotline Laboratory systems

Minimum Education Or Equivalent Experience Required/Preferred

• Professional degree: Degree or certification in Medical Technology, Medical Laboratory Science, Degree in Biomedical or Engineering with IVD experience preferably

Minimum Years Of Related Knowledge, Skills And Abilities Required/Preferred

• Minimum 3 years in a healthcare setting with experience in a Clinical Laboratory preferred
• Customer focused with excellent communication skills (written and verbal)
• Flexible schedule including weekends and holidays.
• Language: English
• Analysis and interpretation
• Build effective relationships
• Communication and presentation skills
• Independence
• Teamwork
• Complex problem solving
• Results and Performance Driven
• Sense of Urgency
• Technical and professional knowledge of systems and solutions
• Coaching
• Computer/MS Office competency

Other

Office Location: Mandaluyong

Setup: Full Onsite

Shift: Day shift

Base Pay: Php 32,000 - Php 36,000

Monthly Allowance: Php 14,800

Year-End Bonus: Php 11,000

Work set-up: 4 days onsite, 1 day work from home

Location: BGC, Taguig

Required Skills, Knowledge, and Experience

• 1 year of Technical Support Experience - should be purely calls
• Genuine "customer first" approach and comfortable dealing with customers
• Demonstrated experience working in comparable service desk position
• Strong communication and interpersonal skills
• Good time management, strong analytical and problem-solving skills
• Ability to think on their feet
• Comfortable working as a team
• Able to work effectively and efficiently towards goals in a complex/diverse environment with multiple and changing demands

Responsibilities:

• Respond to broker queries and help requests, gathering information related to incidents or issues to determine the root cause of the problem and devise solutions to resolve the user's issue.
• Manage the flow of incoming support requests and escalate issues to Internal Developers as required along with details related to the problem, records of unsuccessful solutions, and any data gathered related to the user's problem.
• Where possible, directly resolve the brokers technical issues either by remotely accessing the brokers computer to examine their settings and system and taking steps to resolve the issue.
• Maintain detailed records of brokers issues to diagnose and repair problems.
• Conduct periodic system tests when required.
• Assist with troubleshooting activities and ensure that software updates do not cause unforeseen problems elsewhere within the system or result in excessive downtime.
• Maintaining a library of knowledge base articles for any known issues or system functionalities

Desirable Skills, Knowledge and Experience

• Previous experience in similar industry is highly desirable
• Tertiary qualifications in Banking & Finance is highly desirable