2981 Technical Support Specialist jobs in Taguig

Company Description

TELUS is a purpose-driven company that innovates to make lives safer and easier, and passionately supports customers and communities to thrive in our digital world. We provide a workplace where you can be your best self, with your opinions valued and career potential ignited. TELUS fosters a culture that goes beyond expectations, strengthening communities and protecting the planet. Join our innovative, digitally-enabled workforce that tackles complex real-world problems. Explore career opportunities at

Role Description

This is a full-time on-site role located in Taguig for a Technical Support Specialist. The role involves providing technical support and troubleshooting services to ensure customer satisfaction. Responsibilities include analyzing and diagnosing issues, resolving technical problems, and delivering exceptional customer support.

Qualifications

• Proficiency in Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Ability to provide excellent Customer Support and ensure Customer Satisfaction
• Excellent communication and interpersonal skills
• Ability to work effectively as part of a team in an on-site environment
• Experience in technical support or related fields is a must

TECHNICAL SUPPORT SPECIALIST (HYBRID)

RESPONSIBILITIES:

• Respond to customer inquiries regarding EV chargers, escalating issues to manufacturers when necessary
• Communicate clearly and efficiently with customers and technicians using Five9 SoftPhone
• Monitor charger performance and uptime, ensuring timely escalation of technical issues
• Collaborate with manufacturers, service providers, and internal teams to resolve support tickets
• Adhere to service level agreements for response and resolution times, particularly during critical incidents
• Participate in daily team meetings and maintain consistent communication across platforms
• Uphold high standards in performance evaluations and productivity metrics
• Work cross-functionally with departments and partners to troubleshoot and resolve technical challenges
• Take initiative in handling additional tasks to support seamless operations

QUALIFICATIONS:

• Educational background in a degree program, vocational course, or relevant certifications.
• Basic understanding of electrical concepts (voltage, current, power).
• Experience in network troubleshooting and working with wireless carriers (LAN/WAN, TCP/IP, VPN, OSI model).
• Strong English communication skills.
• Willingness to work flexible and hybrid schedules.

Benefits:

• Monthly internet allowance.
• Performance-based incentives.
• Fun and engaging workplace (snacks, games, beer-o-clock, etc.).
• Game nights and team-building activities.
• Access to internal training programs.
• HMO coverage for you and your dependent.

Company: IT

Work Set-up: Hybrid

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Flextime
• Health insurance
• Promotion to permanent employee
• Work from home

Application Question(s):

• Do have Basic understanding of electrical concepts, including voltage, current, and power?
• Do you have Experience managing wireless carriers, troubleshooting and provisioning/deactivation?
• Do you have Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting?
• Are you excellent verbal and written communication in English?
• This role offers 20,000-25,000 basic pay + other benefits. How much is your asking salary?

Education:

• Senior High School (Preferred)

Experience:

• Technical Support: 2 years (Required)

Language:

• English (Required)

Work Location: In person

At Rival, we're transforming how companies hire, onboard, and grow talent by making HR processes smarter, faster, and more agile. We enable organizations to simplify talent acquisition, modernize HR workflows, and accelerate workforce productivity.

The Technical Support Specialist provides expert-level technical assistance and exceptional service to Rival's SaaS customers. This role ensures timely issue resolution, promotes successful product usage, and fosters value-based customer relationships through proactive support and guidance. A strong focus on customer satisfaction and effective problem-solving is key to success in this role.

Your contributions to Rival will include:

• Serving as a subject matter expert for assigned products, delivering high-quality support via phone, email, chat, or ticketing systems.
• Diagnosing and resolving technical issues, escalating complex problems to Tier 2 or Engineering when necessary.
• Guiding customers through product functionality, best practices, and issue resolution strategies.
• Tracking and documenting customer interactions in Customer Relationship Management (CRM) system, including internal and external communications and steps taken to resolve issues.
• Collaborating with cross-functional teams, including Product, Engineering, Security and/or Operations, to identify solutions and drive issue resolution.
• Prioritizing and replicating customer-reported issues using appropriate test environments.
• Identifying trends in customer issues and share insights with cross-functional teams.
• Contributing to the development and continuous improvement of Support processes and documentation.
• Adhering to defined Service Level Agreements (SLAs) and Support metrics.
• Creating and maintaining knowledge base articles and technical support documentation on products.
• Participating in special projects as assigned.

Required Skills

Required Qualifications:

• Bachelor's degree or equivalent work experience in a technical or customer-facing role.
• 2–4 years of experience in product or technical support, ideally in a SaaS or tech environment.
• Excellent communication skills (verbal and written) with a customer-first mindset, with an emphasis on tone, structure, grammar, and spelling.
• Familiarity with support tools like Jira, Salesforce, or similar ticketing systems.
• Experience working with APIs, browsers, or data integrations.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• Experience supporting B2B software of cloud-based products.
• Understanding of basic HTML/CSS or database queries (e.g., SQL)
• Prior exposure to Agile development environments or product lifecycle management.

TECHNICAL SUPPORT SPECIALIST (HYBRID-BGC)

Responsibilities:

• Address EV charger concerns and escalate to manufacturers when needed.
• Communicate with customers and technicians using Five9 SoftPhone.
• Monitor charger performance and escalate issues promptly.
• Coordinate with manufacturers, service providers, and internal teams.
• Meet response and resolution time targets.
• Participate in daily meetings and maintain clear communication.
• Maintain strong performance and productivity.
• Collaborate to resolve technical issues efficiently.
• Support operations by handling additional tasks as needed.

Qualifications:

• Educational background in a degree program, vocational course, or relevant certifications.
• Basic understanding of electrical concepts (voltage, current, power).
• Experience in network troubleshooting and working with wireless carriers (LAN/WAN, TCP/IP, VPN, OSI model).
• Strong English communication skills.
• Willingness to work flexible and hybrid schedules.

Benefits:

• Monthly internet allowance.
• Performance-based incentives.
• Fun and engaging workplace (snacks, games, beer-o-clock, etc.).
• Game nights and team-building activities.
• Access to internal training programs.
• HMO coverage for you and your dependent.

Company: IT

Work Set-up: Hybrid

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Promotion to permanent employee
• Staff meals provided
• Work from home

Application Question(s):

• Answer the following questions:

• Do have Basic understanding of electrical concepts, including voltage, current, and power?

• Do you have Experience managing wireless carriers, troubleshooting and provisioning/deactivation?

• Do you have Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting?

• Answer the following questions:

Note: This role offers 20,000-25,000 basic pay + other benefits (Allowance, HMO etc.)

1. How much is your asking salary?
2. Amendable for 20,000-25,000 basic pay + other benefits?

Education:

• Senior High School (Preferred)

Experience:

• Technical support: 2 years (Required)

Language:

• English (Required)

Work Location: In person

TECHNICAL SUPPORT SPECIALIST - Taguig/Hybrid

Responsibilities:

• Address EV charger concerns and escalate to manufacturers when needed.
• Communicate with customers and technicians using Five9 SoftPhone.
• Monitor charger performance and escalate issues promptly.
• Coordinate with manufacturers, service providers, and internal teams.
• Meet response and resolution time targets.
• Participate in daily meetings and maintain clear communication.
• Maintain strong performance and productivity.
• Collaborate to resolve technical issues efficiently.
• Support operations by handling additional tasks as needed.

Qualifications:

• Educational background: SHS/Vacational/Bachelor's
• Basic understanding of electrical concepts (voltage, current, power).
• Experience in network troubleshooting and working with wireless carriers (LAN/WAN, TCP/IP, VPN, OSI model).
• Strong English communication skills.
• Willingness to work flexible and hybrid schedules.

Benefits:

• Monthly internet allowance.
• Performance-based incentives.
• Fun and engaging workplace (snacks, games, beer-o-clock, etc.).
• Game nights and team-building activities.
• Access to internal training programs.
• HMO coverage for you and your dependent.

Company: IT

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• Opportunities for promotion
• Staff meals provided
• Work from home

Application Question(s):

• 1. Do have Basic understanding of electrical concepts, including voltage, current, and power?

• Do you have Experience managing wireless carriers, troubleshooting and provisioning/deactivation?

• Do you have Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting?

• Note: This role offers 20,000-25,000 basic pay + other benefits (Allowance, HMO etc.)

• How much is your asking salary?

• Amendable for 20,000-25,000 basic pay + other benefits?

Education:

• Junior High School (Preferred)

Experience:

• Technical support: 2 years (Required)

Language:

• English (Required)

Work Location: In person

Responsibilities:

• Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers.
• Communicate with customers and technicians using Five9 SoftPhone.
• Monitor equipment uptime/performance and escalate manufacturers as needed.
• Follow up with manufacturers, service providers, and internal teams on open tickets.
• Meet SLA targets for MTTA and MTTR, including emergencies and VIP cases.
• Participate in daily team meetings and collaborate using tools.
• Consistently meet work and performance goals.
• Work with internal and external teams to resolve open tickets.
• Perform additional assigned tasks.

Qualifications:

• Associate/Bachelor's degree/ Vocational course and/or relevant certifications.
• Basic knowledge of electrical concepts (voltage, current, power).
• Experience with wireless carriers, troubleshooting, provisioning, and deactivation.
• Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting.
• Strong communication skills, both verbal and written.
• Flexible for shift work and hybrid schedules.

Benefits:

• Monthly internet allowance
• Performance incentives
• Fun workplace with snacks, foosball, Ping-Pong, beer-o-clock, and more
• Game nights
• Internal learning and training programs
• Regular virtual and in-person team-building activities
• HMO coverage for employee and dependent

Company: Computer and Information Technology (Software)

Location: BGC, Taguig City (Hybrid)

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

• Health insurance
• Promotion to permanent employee
• Work from home

Application Question(s):

• Age?
• Do you have a basic understanding of electrical concepts, including voltage, current, and power?
• Do you have experience managing wireless carriers, troubleshooting and provisioning/deactivation?
• Do you have experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting?
• Excellent verbal and written communication in English?
• How much is your Expected Salary?
• Amendable for 20,000-25,000 basic pay with benefits?

Education:

• Junior High School (Required)

Experience:

• Technical Support: 2 years (Required)

Language:

• English (Required)

Work Location: Hybrid remote in Taguig

Responsibilities

• Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed.
• Communicate with customers and technicians via Five9 SoftPhone.
• Monitor equipment uptime and performance and escalate manufacturers as needed.
• Follow up with manufacturers, service providers, and internal teams on open tickets.
• Meet client SLA targets for MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) on tickets, including emergency, crisis, VIP, and outage situations.
• Collaborate with the team through daily stand-up meetings and other tools.
• Consistently meet work and performance review expectations.
• Collaborate with other internal and external teams to resolve open tickets.
• Perform additional tasks assigned.

Qualifications

• Associate/Bachelor's degree / Vocational course and /or relevant certifications.
• Basic understanding of electrical concepts, including voltage, current, and power
• Experience managing wireless carriers, troubleshooting and provisioning / deactivation.
• Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting.
• Excellent verbal and written communication in English.
• Flexible for shifting and hybrid schedules.

Benefits

• Monthly internet allowance
• Performance incentives
• The coolest workplace ever (snacks, foosball, Ping-Pong, beer-o-clock, and many more)
• Game nights
• Internal learning and training programs
• Regular team-building activities, both virtual and in-person
• HMO coverage for you and your dependent

Company: Computer and Information Technology (Software)

Work Location: BGC, Taguig City (Hybrid)

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

• Health insurance
• Promotion to permanent employee
• Work from home

Application Question(s):

• Age?
• Do you have a basic understanding of electrical concepts, including voltage, current, and power?
• Do you have experience managing wireless carriers, troubleshooting and provisioning/deactivation?
• Do you have experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting?
• Excellent verbal and written communication in English?
• How much is your Expected Salary?
• Amendable for 20,000-25,000 basic pay with benefits?

Education:

• Junior High School (Required)

Experience:

• Technical Support: 2 years (Required)

Language:

• English (Required)

Work Location: Hybrid remote in Taguig

RESPONSIBILITIES:

• Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed.
• Communicate with customers and technicians via Five9SoftPhone.
• Proactive monitoring of all equipment uptime and performance and escalate manufacturers as needed.
• Follow up with manufacturers, service providers, and internal teams on open tickets.
• Meet client SLA targets for MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) on tickets, including emergency, crisis, VIP, and outage situations.
• Collaborate with team members through daily stand-up meetings and other communication tools.
• Consistently meet work and performance review expectations.
• Collaborate efficiently with other internal and external teams to resolve open tickets.
• Perform additional tasks assigned.

QUALIFICATIONS:

• Associate / Bachelor's degree/ Vocational course and/or relevant certifications.
• Basic understanding of electrical concepts, including voltage, current, and power
• Experience managing wireless carriers, troubleshooting and provisioning/deactivation.
• Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting.
• Excellent verbal and written communication in English.
• Flexible for shifting and hybrid schedules.

BENEFITS:

• Monthly internet allowance
• Performance incentives
• The coolest workplace ever (snacks, foosball, Ping-Pong, beer-o-clock, and many more)
• Game nights
• Internal learning and training programs
• Regular team building activities, both virtual and in-person
• HMO coverage for you and your dependent

Company: Computer /InformationTechnology (Software)

Work Location: BGC, Taguig City/ Hybrid

Job Types: Full-time, Permanent

Pay: Php20, Php25,000.00 per month

Benefits:

• Health insurance
• Work from home

Application Question(s):

• Age?
• Do you have a basic understanding of electrical concepts, including voltage, current, and power?
• Do you have experience managing wireless carriers, troubleshooting and provisioning/deactivation?
• Do you have experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting?
• Excellent verbal and written communication in English?
• How much is your Expected Salary?
• Amendable for 20,000 to 25,000 basic pay plus benefits?

Education:

• Junior High School (Preferred)

Experience:

• Technical support: 2 years (Required)

Language:

• English (Required)

Work Location: Hybrid remote in Taguig

Position Summary:

We are looking for a highly motivated and detail-oriented individual to provide technical support to end users across the organization. This remote role is crucial in delivering exceptional IT service to employees at all levels, including senior and executive leadership. The ideal candidate will have hands-on experience with PCs and Apple mobile devices, proficiency with newer Windows operating systems, and excellent customer service skills.

Key Responsibilities

• Provide technical support for PCs, Windows operating systems, and Apple mobile devices.

• Diagnose and resolve hardware, software, and fundamental network issues remotely.

• Document and manage support requests through the FreshService ITSM/ticketing platform.

• Maintain clear and effective communication with users to facilitate prompt and efficient resolutions.

• Provide level one triage for VDI users

• Escalate complex incidents to senior technicians as required.

• Adhere to company policies concerning security and confidentiality.

• Address printing concerns, both local and network-based.

• Utilize Zoho Assist for secure remote access and support of user computers.

• Troubleshoot audio and video issues encountered during video conferencing sessions.

• Administer new user onboarding processes by appropriately adding accounts to relevant systems, including Active Directory, Microsoft 365, Vonage, Dynamics 365, and HubSpot.

• Oversee user deactivation procedures by removing accounts from these platforms as necessary.

• Provide ongoing support for Microsoft 365 and on-premises Active Directory environments.

• Create and manage distribution groups within Office 365.

• Add and remove user accounts in Vonage.

• Resolve issues related to the Vonage application.

• Manage user accounts within the Mainframe system, including additions and removals.

• Troubleshoot Barracuda VPN installation and connection challenges

• Perform password resets in the Mainframe system.

• Monitor system health and performance using Data Dog.

• Release emails and manage permitted senders through Mimecast.

• Address and resolve OneDrive-related issues.

• Deliver support and training for Microsoft applications.

Required Qualifications

• Demonstrates exceptional organizational, time-management, and follow-up abilities

• Maintains confidentiality and addresses sensitive requests with the utmost professionalism

• Exhibits outstanding proficiency in both written and verbal communication

• Possesses strong interpersonal skills, supporting employees at all organizational levels

• Operates independently and excels in dynamic, remote work environments

• Has prior experience providing support for PC hardware, Windows 10/11, and Apple iOS devices

• Understands basic networking concepts and is adept at troubleshooting issues

• Experienced in Microsoft 365 applications, including Exchange Online, Teams, and OneDrive

• Familiar with Azure Virtual Desktop Infrastructure (VDI) environment

• Capable of creating and managing distribution groups within Office 365

• Familiar with on-premises Active Directory, particularly user and group management

• Knowledgeable in ITIL principles and IT Service Management (ITSM) frameworks

• Previously supported executive-level personnel