29 Technical Skills jobs in Cabuyao

We're Hiring: L2 Technical Support
We are seeking an experienced L2 Technical Support professional to provide advanced technical assistance and resolve complex customer issues. The ideal candidate will have strong problem-solving skills, technical expertise, and the ability to escalate and manage critical incidents while ensuring exceptional customer satisfaction.

Location:
Muntinlupa, Philippines

Work Mode:
Hybrid (3 days onsite, 2 Days WFH)

Role:
L2 Technical Support

What You'll Do
Resolve complex technical issues and escalated support tickets

Provide advanced troubleshooting for customers and internal teams

Document solutions and maintain knowledge base articles

Collaborate with L1 support and engineering teams

Monitor system performance and identify potential issues

Analyze recurring problems and recommend improvements

What We're Looking For
2–3 years of relevant experience in a technical or software-related role

Familiarity with software concepts such as HTML, JavaScript, WordPress, and SQL queries

Experience with CRM tools like Exponea or similar platforms

Proficiency in Microsoft Word and Excel

Exposure to cloud platforms (Azure, GCP)

Strong organizational and coordination skills

Excellent research and problem-solving abilities

Clear and effective verbal and written communication skills

Ability to collaborate with stakeholders using internal communication tools

Prior experience as a technical specialist is a plus

Ready to make an impact? Apply now and let's grow together

Technical Sales Engineer

A Technical Support Engineer with knowledge in fire protection systems typically needs a mix of technical expertise, sales acumen, and customer service skills.

1. Technical Support:

• Collaborate with the sales team to provide technical support and information during the sales process.
• Respond to customer inquiries and provide data on products, installation, and maintenance procedures.
• Assigned in Sales and Marketing Department

2. Needs Analysis:

• Assess customer requirements and recommend appropriate fire safety solutions, ensuring compliance with relevant codes and standards (e.g., NFPA, local regulations).
• Conduct site visits and risk assessments to identify potential fire hazards and recommend suitable fire protection systems.

3. Product Knowledge:

• Maintain in-depth knowledge of our product range, including fire alarms, suppression systems, sprinkler, kitchen fire suppression system and FM200.
• Stay updated on industry trends, new technologies, and competitor offerings.

4. Proposal Development:

• Prepare and present detailed technical proposals, bids, and quotations tailored to client specifications.
• Collaborate with engineers and project managers to ensure solutions meet technical and budgetary requirements.

5. Customer Education:

• Develop technical content for customer-facing documentation and engagement thru social media, including manuals and installation.

6. Customer Relationship Management:

• Build and maintain strong relationships with clients, contractors, and key decision-makers in target markets.

Requirements:

· Bachelor's degree in mechanical engineering (Licensed) .

· Certifications in fire protection systems (e.g., NFPA standards, local fire codes) can be an advantage.

· With knowledge or experience in fire life safety system – FDAS, AFSS, KFSS & FM200.

· Experience in preparing proposals, quotations, and technical presentations.

· Ability to collaborate with marketing teams to align technical content with branding.

· Strong customer service

· Must Know how to drive.

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

• Company events
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

• Monitor cases in Ticketing tool queues.
• Receive P4 Incidents, Work Orders or "Task Tickets" in Helpmate.
• Acknowledge and reach out to requester.
• Look into the reported issue/approved work order and address it within agreed SLA's.
• Update Log notes in ticketing tool.
• Resolve ticket after selecting relevant resolution categories in ticketing tool.
• Incidents and work orders might involve:
• Troubleshooting issues related to Hardware, OS, Standard Office Suite and Browsers.
• Hardware support to Desktops, Laptops, Thin Clients. First level support to Printers, Scanners and Multi-Function Devices.
• Installations, Movement, Transfer, surrender of Desktops/Laptops/ Thin Client, Printers, Scanners, MFP's and mobile devices like iPads etc.
• Installation of end points to be done as per organization Hardening guidelines through MDT setup.
• Installation, Transfer and removal of business specific applications and their upgrades.
• Support New Transitions, Ramp Up's/Down's, Business migrations/Site Consolidations Projects.
• Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
• Knowledge of Media disposal tools like Kill Disk/Eraser/Degausser.
• Provide Hands and Feet support to other IT Teams for any scheduled activities.
• Coordination with Vendor Partner for any issues for warranty and other escalations.
• Installation, troubleshooting of equipment in data center, mux and hub room. This may include physically upgrading internal system components (CPU, RAM, HBA, memory hard drives, fibre cables, copper, and more.
• Maintain Physical CMDB/U level diagram, DC layout for all installed devices inside DC & Hub rooms
• Well versed with Data Centre Hygiene activities (Physical vs environmental controls)
• Change management process awareness and ensure it is followed for all infra changes (Break fix/new installation/decommissioning/upgradation).
• Activation & de-activation of Data & Voice ports and troubleshooting any port related issues
• Physically assist in moving and racking/stacking equipment
• Conducting Physical validation of devices in DC and work with cross functional team to mitigate any single point of failure identified.
• Capturing Sniffer and Ethereal / Wireshark log
• Physical support for Decommissioning and troubleshooting of Voice devices/Voice Gateways/Circuit packs and Phones
• Installation/configuration and movement of different types ( IP, TDM,SIP) of phones on floor
• Maintaining CMDB of phones installed on floor.
• Tracing and laying new cable in DC and MUX room, Cable dressing and ensuring sustenance of same in Hub rooms

QUALIFICATIONS:

• Must be a graduate of any 2-year IT related course or above with 2-3 years of relevant experience in supporting end users, providing Hands and Feet support for Data Centers/Hub Rooms and Telecom Infra in ITES/BPO Industry.
• Strong domain knowledge and technical orientation.
• Knowledge of network and server devices

Job Types: Full-time, Permanent

Pay: Php18, Php20,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person

Position Title: CSR (Dayshift - AU Telco)

Work Location: Alabang

Work Setup: Onsite

Work Schedule: Day Shift (6:00 AM - 3:00 PM Manila time)

Qualifications

-Bachelor's degree in Project Management, Telecommunications, Business, or a related field

-Minimum 6 to 12 months experience in telco project coordination or service delivery with Australian companies

-Proficiency in for project workflow and task management

-Experience with Halo PSA and Zoho CRM preferred

-Familiarity with TPG Telecom ordering, provisioning, or escalation processes is a significant advantage

-Exceptional organizational skills and attention to detail

-Strong communication and interpersonal skills for dealing with vendors, clients, and cross-functional teams

-Ability to prioritize tasks and adapt to shifting project demands in a fast-paced environment

-Proven problem-solving abilities and a proactive mindset

Job Summary/Description

The role assists in managing the end-to-end delivery of telecommunications services for AU Telco clients. Responsible for coordinating between internal teams, vendors, and clients, maintaining project documentation, monitoring timelines, and ensuring compliance with SLAs.

Responsibilities/Duties

-Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion

-Use to track project timelines, allocate tasks, monitor progress, and ensure accountability

-Manage project communications and documentation using Halo PSA and other internal systems

-Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements

-Maintain accurate data in Zoho CRM for real-time project visibility and smooth handover between teams

-Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies

-Prepare and distribute project status updates, reports, and meeting summaries

-Assist the Project Manager in maintaining project compliance with internal standards and client SLAs

-Support administrative duties including scheduling, documentation control, and stakeholder follow-ups

Key Responsibilities:1. Technical Support and Troubleshooting

• Provide level 1 and 2 IT support to end-users across departments (office and production).
• Diagnose and resolve hardware, software, printer, scanner, and network issues.
• Respond promptly to helpdesk tickets, system alerts, and emergency IT requests.
• Support production operators and supervisors with IT-related machine interface issues.

2. Hardware and Software Maintenance

• Install, configure, and maintain desktop computers, laptops, printers, routers, switches, and other devices.
• Monitor the condition of IT equipment across the plant and schedule regular maintenance.
• Perform updates, patches, and configurations for software applications used in manufacturing and administration.

3. Manufacturing Systems and Equipment Support

• Provide technical support for plant-based systems, including ERP modules, POS (if used), barcode scanners, label printers, and production monitoring software.
• Assist in troubleshooting HMI, PLC connections, or networked production systems (as applicable).
• Coordinate with machine suppliers for IT-related integration or repair issues.

4. Network Administration Support

• Support the maintenance of LAN, WAN, and Wi-Fi infrastructure in the plant and office areas.
• Assist in monitoring and securing network devices (firewalls, routers, switches).
• Perform basic cabling, routing, and troubleshooting of network connections and ports.

5. Asset and Inventory Management

• Maintain accurate records of IT equipment, software licenses, and access credentials.
• Tag, track, and monitor IT assets (desktops, laptops, routers, IP cameras, etc.).
• Recommend procurement or upgrades based on equipment life cycle and plant needs.

6. CCTV, Biometrics, and Security Systems

• Support installation and maintenance of CCTV systems, DVR/NVR units, IP cameras.
• Maintain and troubleshoot biometric timekeeping and access control systems used in the plant.
• Coordinate with HR and Security departments to ensure correct system operation and data logs.

7. Data Backup and System Protection

• Ensure data backups (local/cloud) are scheduled and successfully completed.
• Implement and monitor antivirus systems, firewalls, and basic IT security protocols.
• Restore lost data or systems in the event of hardware failure or user error.

8. IT Documentation and Reporting

• Maintain documentation of technical procedures, configurations, network diagrams, and troubleshooting logs.
• Submit weekly/monthly IT activity reports to the IT Manager or Plant Head.
• Participate in audits (internal/external) by providing required system or asset documentation.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or any related course.
• At least 3–5 years of experience in an IT support role, preferably in a food manufacturing or industrial setting.
• Strong technical knowledge in hardware support, networking, and systems troubleshooting.
• Familiarity with production systems, ERPs, inventory software, and plant automation interfaces.
• Experience with Windows OS, Microsoft Office, printers, scanners, and barcode systems.
• Basic understanding of networking (IP addressing, LAN/WAN, switches, cabling).
• Knowledge of CCTV, biometric, and IP-based security systems.
• Ability to work independently under minimal supervision.
• Physically fit and willing to perform on-site technical work, including lifting, installation, and repairs.

Job Type: Full-time

Work Location: In person

Technical Support Representatives (Dasmarinas, Cavite)

Got six (6) months or more of technical support experience? Get hired and jumpstart your iQorian journey with us. Be More with iQor

From customer interactions to product support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to the community. A world of opportunity is waiting. Let's get started

You've got energy, enthusiasm, drive and determination. We've got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity. Let's match

Our Technical Support Representatives or Call Center Agents are responsible for:

• Handling inbound customer service calls;

• Processing inbound sales calls;

• Taking inbound or placing outbound calls;

• Answering technical support inquiries via incoming calls, chat or email;

• Demonstrating excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues; and

• Performing other duties as assigned.

Minimum Requirements:

• Previous six months or more call center or customer service experience is required;

• Ability to develop rapport and demonstrate a caring attitude;

• Excellent data entry and internet navigation skills;

• Clear and distinct oral and written communication skills in English;

• Must be detail oriented;

• Dynamic interpersonal and judgment skills;

• Professional demeanor and dependable work ethic;

• Ability to work in a fast-paced environment and multi-task; and

• With at least a Highschool diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Job Type: Full-time, Permanent

What's to love about being an #iQorian?

• Competitive Basic Pay + Non-Taxable Allowance

• HMO and you can enroll up to FIVE (5) dependents including Common Law Spouse/LGBT Partner

• Quarterly Appraisals

• Monthly Performance Incentives

• Up to 30 Days Paid Leaves with 21 Days convertible to cash

*Terms and conditions apply.

Job Highlights

• Blended Support (Voice/Non-Voice Account)
• HMO and Life Insurance on your Day 1, Work-Life Balance & Career Growth Opportunities
• Enjoy 20,000 to 70,000 *Incentives Included

Go further with Foundever

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

Want to start your #FoundeverLife?

There are 2 ways to join us

You can join in virtually Just click apply now, complete our application form, and enter our virtual hub using the details below, or walk in to our Onsite Recruitment Hub located at 6/F ATC BPO1 Corporate Center Bldg. Madrigal Avenue, Ayala Alabang, Muntinlupa City, from 9AM to 7PM

Kindly declare JOBSTREET as your source during your application process.

VIRTUAL HUB DETAILS:

Zoom Link:

Zoom ID:

Passcode: foundever

Source of Application: JOBSTREET

Virtual Recruitment Hours: 9AM to 7PM (Open from Monday to Friday)

What are we looking for?

· Open to K-12 / High School Graduate or College Undergraduates

· No experience required if SHS/completed 2 years in College/College Graduate

· Preferably with technical experience.

· Basic knowledge of computer usage and internet navigation.

· Willing to work in Alabang Town Center, Ayala Alabang, Muntinlupa City

· TIP: Have your SSS and PAG-IBIG numbers ready for faster application processing

What should you expect from us?

- Paid training from day one

• Tons of growth opportunities (93% of our non-agent positions are filled internally)

• A leadership team that hears your voice; we know that when we work together we can accomplish so much more

• Fun team environment where we work hard to build trust every single day

- HMO Benefits for you and your family

• Free call center training

Terms and conditions apply

Got technical support experience? Get hired and jumpstart your iQorian journey with us. Be More with iQor

From customer interactions to product support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to the community. A world of opportunity is waiting. Let's get started

You've got energy, enthusiasm, drive and determination. We've got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity. Let's match

Our Customer Service Representatives or Call Center Agents are responsible for:

• Handling inbound customer service calls;

• Processing inbound sales calls;

• Taking inbound or placing outbound collections calls;

• Answering technical support inquiries via incoming calls, chat or email;

• Demonstrating excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues; and

• Performing other duties as assigned.

Minimum Requirements:

• Previous six months or more call center or customer service experience is required;

• Ability to develop rapport and demonstrate a caring attitude;

• Excellent data entry and internet navigation skills;

• Clear and distinct oral and written communication skills in English;

• Must be detail oriented;

• Dynamic interpersonal and judgment skills;

• Professional demeanor and dependable work ethic;

• Ability to work in a fast-paced environment and multi-task; and

• With at least a High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Job Type: Full-time, Permanent

What's to love about being an #iQorian?

• Competitive Basic Pay + Non-Taxable Allowance

• HMO* + you can enroll up to FIVE (5) dependents including Common Law Spouse/LGBT Partner

• Quarterly Appraisals

• Monthly Performance Incentives

• Up to 30 Days Paid Leaves with 21 Days convertible to cash

*Terms and conditions apply.

POSITION PRIMARY PURPOSE

A JR Desktop Support Engineer / IT Support monitors and maintains the computer systems and networks of an organization. You will be installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and application problems, either over the phone or in person.

DUTIES AND RESPONSIBILITIES:

1. Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.

2. Diligently attends to assigned tickets and provides support within the specified SLAs

3. Responsible with level 1 (phone & remote) & level 2 (on site) support.

4. Regularly updates on the status of assigned service request or incident.

5. Reports and updates helpdesk on incident or service requests encountered beyond the assigned

service request.

6. Provides assistance to end-users on standard applications and specialized software.

7. Troubleshoots hardware problems, replaces defective parts and makes necessary escalation to

the authorized person.

8. Responsible in formatting/Cloning of PC, Desktop, Laptops

9. Network connection configuration, testing and basic troubleshooting.

10. Performs regular checkup of PC desktop/laptop and a like (such as but not limited to

defragmentation/patches/virus updates)

11. Escalates problem that requires immediate attention of helpdesk, team leader or appropriate

authorities.

12. Performs other relevant tasks that may be assigned from time to time

POSITION REQUIREMENTS/QUALIFICATIONS

a) Education & other basic requirements

1. At least a graduate of any four year computer course

2. Minimum of 6 months-1 year relevant corporate experience

3. Amenable to the working schedule and location of the client company

4. With strong knowledge in operating system

5. Knowledgeable in PC Troubleshooting

b) Skills

- Soft Skills

1. Communication Skills

2. Customer Service

- Technical Skills

1. PC/Hardware troubleshooting

2. Printer, Software, Network troubleshooting

3. Formatting

4. Network configuration

Job Types: Full-time, Fresh graduate

Pay: Up to Php16,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Application Question(s):

• For fast processing of your application, kindly provide your Viber Number.

Education:

• Bachelor's (Preferred)

Work Location: In person