27 Security Manager jobs in the Philippines

Job Description

**Responsibilities**:
Conduct the annual Risk Control Self-Assessment (RCSA) program and evaluate the results to assess whether the proper risks are identified and to verify the effectiveness of the control environment
Implement new risk measurement controls and processes that are relevant to the business and enhance the operational risk management environment.
Drive and evolve the creation of common Operational Risk Taxonomy and Process Inventory that is used by Risk, Compliance, and Audit
Manage Operational Risk Event process, including understanding the root cause, any necessary remediation, and reporting, to ensure control gaps are closed.
Partner with Business to understand and continuously monitor risk profile and ongoing enhancement of Key Risk Indicators (KRIs) to ensure they are relevant to capture emerging risks and evolving business strategies, to assist management in the early identification of risk trends.
Aggregate risk data and synthe key themes to keep management aware of the risk and control environment through continuous communication, and presenting at the Risk and Controls Committee
Manage Vendor Risk Management process, including initial and annual risk due diligence for key vendors.
Assist with due diligence process
Collaborate in maintaining ownership of the ORMC (Operational Risk Management Committee) lifecycle, maintaining minutes, following up on action items, and having accountability to the EC (Executive Committee) for results and transparency
Collaborate in the management of the SOC1 & SOC2 process, interfacing with the auditors, managing the control objectives and individual controls, and working with teams to streamline walkthroughs, observations, and evidence for the audit program
Partner with each department to create and maintain policies and process maps
Assist the ORMC with Business Continuity planning and documentation, including Business Impact Analyses, planning, and execution of BCP exercises Requirements

**Qualifications**:
Bachelor's degree in finance, economics or a related discipline preferred
2-5 years of relevant experience, preferably with hedge funds and/or private equity experience
Knowledge of alternative investments a plus
Advanced skills in Microsoft Suite, specifically Excel
Strong organizational, problem solving and time management skills

**Job Description**:
**Responsibilities**:

- Conduct the annual Risk Control Self-Assessment (RCSA) program and evaluate the results to assess whether the proper risks are identified and to verify the effectiveness of the control environment
- Implement

The **Manager, Information Risk Management** is responsible for supporting the Directors within the team in the delivery of the 2nd Line of Defense risk oversight program across North America. The incumbent will serve as or has the foundation to become a Subject Matter Expert on information security, technology risk, and business continuity and disaster recovery management within the North America IRM team.
**Position Responsibilities:**
+ Support the directors on delivering the 2nd line information risk oversight and challenge program to the U.S. and Canadian Segments while enabling the Segments' L1 teams to manage their information risks efficiently and effectively. The L2 program covers key initiatives, high risk third parties, business continuity and disaster recovery, severe incidents and loss events, risk exceptions, issues and CAPs, Risk and Control Self Assessments (RCSAs), etc.
+ Promote a strong information risk culture and diversity, equity and inclusive values.
+ Stay abreast of new regulations, laws and requirements for information security, cybersecurity, information protection and privacy across jurisdictions.
+ Maintain and foster relationships with internal customers and risk partners.
**Required Qualifications:**
+ Minimum of 6 years of experience in risk and control space, specifically in the areas of Information Security, Business Resiliency, and Technology Risk
+ Expertise and prior experience in various aspects of security and information risk management (2nd line of defense preferred)
+ Strong communication skills and ability to explain highly technical concepts to non-technologists including business executives
+ Familiarity with IT and security, programming/coding and/or IT compliance
**Preferred Qualifications:**
+ Recognized professional designations in Information Security, Audit and Business Continuity (e.g. CISSP, CISA, CISM, CRISC, CSSLP, MBCP)
+ Results driven: Timely delivery with high quality
+ Strong time management and organizational skills to manage multiple tasks and changing priorities
+ Strong and effective communication
+ Ability to develop and maintain strong relationships
+ Ability to influence without authority
+ Strong team player with a collaborative approach
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**DUTIES AND RESPONSIBILITIES**:

- Ensures the proper and on time deployment, orientation and training of security personnel on appropriate security rules and procedures.
- Oversee special operation activities such as information gathering, surveillance, and other intelligence efforts.
- Develop and enforce security protocols, policies, and procedures necessary for safeguarding lives and property.
- Assign guard duties to security personnel to ensure effective distribution of workload.
- Schedule shift patrol to ensure a building / property is constantly guarded.
- Implement safety and health policies and procedures to protect employees against workplace hazard.
- Oversee the planning and coordination of security operations during high-risk events.
- Prepare and present reports of incidents and ways to limit reoccurrence.
- Provides resolutions to a diverse range of complex problems using data and analysis.
- Prepare reports and make presentations on investigations, losses, or violations of regulations, policies and procedures.
- Develop and conduct new training programs, standard operations procedures for exceptional customer service.
- Provide risk assessments, security surveys and vulnerability assessment for potential work sites and provide recommendations.
- Ensures compliance of the agency with all SOSIA mandated regulations, policies, protocols and procedures.
- Create, implement and improve security standards, policies and procedures.
- Supervise subordinate security personnel and ensure they are trained properly on security functions.
- Evaluate performance of security personnel in conformity with the company policy.
- Prepare and control the budget for security operations to ensure delivery of high quality security services.
- Plan, direct, and coordinate security activities to safeguard Client assets, employees, guests, and other Client properties.
- Develop and manage full-time investigation processes, ensuring they are executed in a sensitive and confidential manner and with the highest levels of efficiency using tools and methodologies for investigation.
- Performs other duties related to the security of the company as assigned.

**QUALIFICATIONS**:

- Provided service in the Armed Forces of the Philippines (AFP) or the Philippine National Police (PNP)
- Minimum five (5) years experience as General Manager or higher level position
- Must possess security certifications such as Certified Security Professional (CSP) or equivalent
- Must be a licensed Security Officer
- Experience in using relevant security technology and equipment
- Drive company to attain security and business objectives
- Decision making, critical thinking, and ability to create innovative solutions
- Knowledge and experience in strategic marketing
- Comprehensive understanding of customer service, principles and practices
- Proven leadership and teamwork qualities
- Proven ability to multi-task in a fast paced environment

Pay: Php60,000.00 - Php80,000.00 per month

**Benefits**:

- Company car
- Company Christmas gift
- Company events
- Health insurance
- Paid training

Schedule:

- 8 hour shift
- Weekends

Supplemental Pay:

- 13th month salary
- Performance bonus

Ability to commute/relocate:

- Quezon City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- General Manager: 5 years (required)

**Description**
**Manager - Global Servicing (Operational Risk Management)**
**#4th in Great Place to Work's Best Company To Work For 2025**
**#10th in Fortune Magazine's 2025 World's Most Admired Companies**
**#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers**
**Top GBS Employers for the Philippines (2025) by the Everest Group**
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
The Global Risk & Compliance Organization is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. Global Risk & Compliance creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.
Colleagues at Global Risk & Compliance are passionate about our commitment to drive the Company's goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.
The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.
The objective of the ORM Governance team is to develop, oversee and strengthen the organization's ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.
The ORM Governance Organization is looking for a manager to join a diverse team of high-performing individuals focused on the effective oversight of risk identification, assessment, and mitigation across the Business Unit, while maintaining alignment with the organization's enterprise risk management framework.
Reporting directly to the Director, Global Servicing Operational Risk, this second line of defense role plays a critical part in assessing, monitoring, and challenging the first line's risk management practices. The ideal candidate will partner closely with first-line stakeholders and enterprise risk functions to provide independent oversight and challenge, ensuring that operational risk is managed effectively and in compliance with regulatory expectations.
**Responsibilities:**
+ Assess and challenge first-line operational risk identification, assessment, and mitigation efforts (i.e., Risk & Control Self-Assessment) to ensure alignment with enterprise risk standard
+ Analyze business processes and activities to identify potential risks, control gaps, and emerging risks
+ Assist in applying the enterprise risk management framework
+ Support the first line of defense in embedding risk management practices into daily operations and decision-making
+ Track and analyze key risk indicators (KRIs), providing insights into risk trends and areas requiring attention
+ Contribute to risk reporting efforts, preparing materials for senior management, risk committees, and regulatory engagements
+ Participate in risk governance forums, working groups, and committee meetings, providing input on risk topics
**Minimum Qualifications:**
+ 3-7 years of experience in operational risk management in a financial services firm or in a call center operation, e.g. process governance, issues management, creating and/or maintaining risk & control self-assessment frameworks; including policies, guidelines, procedures and/or related functional responsibilities (Compliance, Audit, etc.)
+ Excellent communication and stakeholder management skills
+ Strong critical thinking mindset with a proactive approach to problem-solving
+ Detail-oriented and proactive, with strong prioritization skills
+ Understanding of operational and regulatory risks
+ High ethical standards and a commitment to integrity and accountability
**Preferred Qualifications:**
+ Bachelor's degree in finance, Business, Risk Management, or a related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
+ Knowledge of call center operations and regulatory requirements pertaining to offerings of cards, payments services, lending, and deposits.
+ Proficiency in risk management tools, data analysis, and reporting systems
+ Experience in at least one of the following:
+ Identification of operational risks throughout business processes and systems or independently reviewing identification of risk.
+ Facilitating risk assessments or independently reviewing assessments and testing program outcomes to ensure regulatory and internal standards are met.
+ Leading or independently reviewing control monitoring, including identification of control improvements.
+ Identifying areas of heightened operational risk for intervention.
ORMCM
**Qualifications**
**Additional Details:**
+ Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
+ Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
+ Work From Home Requirements:
+ Must have at least 25 mbps internet connection plan / speed
+ Must have a private & quiet area to work at home
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.
**Job:** Risk
**Primary Location:** Philippines-PHL-Taguig City
**Schedule** Full-time
**Tags** ORMCM
**Req ID:**

**Company Description**
**Work with Us. Change the World.**
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
**Job Description**
This role will lead the design, implementation, and evolution of a robust compliance and controls framework across GBS. This role is central to ensuring that Global Business Services operates in accordance with all relevant laws, regulations, and internal policies, including Sarbanes-Oxley (SOX). The 'Head of Risk Management & Compliance' will directly support the Global Process Owner (GPO) for Record to Analyze, partner with Service Delivery Leads (SDLs) across all functional Finance and HR towers and align closely with GBS Project Teams to embed controls into transformation and digitization initiatives.
The role will also be responsible for building and managing a high-performing compliance team across the Global Business Services (GBS) hubs.
**Risk Assessment and Mitigation.** Collaborate with GPOs and SDLs to:
+ Lead GBS-wide compliance risk assessments and control mapping.
+ Develop, maintain, and evolve SOX narratives and control documentation for GBS processes.
+ Partner with GPOs to embed controls into standard processes and with SDLs to ensure ongoing operational compliance.
+ Advise SDLs on risk mitigation actions and control execution gaps.
**Training and Communication.** Collaborate with SDLs, GPOs and HR (for onboarding) to:
+ Design and deliver training programs tailored to compliance requirements across all GBS towers.
+ Ensure consistent communication of policy updates and new control expectations across GBS teams.
+ Create compliance toolkits to support SDLs in coaching their teams.
**Auditing and Compliance Monitoring.** Collaborate with Internal/External Audit, Project Teams, SDLs to:
+ Lead the planning and execution of periodic compliance audits and self-assessments.
+ Implement a structured self-testing program across all functional towers to proactively identify and remediate control gaps before internal/external audits.
+ Train SDLs and tower teams on executing periodic self-assessments and interpreting results.
+ Track trends across self-testing outcomes and escalate systemic issues to GPOs and senior GBS leadership.
+ Monitor real-time compliance across all delivery hubs and flag emerging issues.
+ Coordinate remediation efforts with SDLs and track closure of compliance gaps.
+ Ensure new projects (automation, transitions) have built-in compliance checkpoints by working with Project Teams.
+ Partner with internal and external auditors to ensure compliance with relevant local regulatory requirements.
**Change & Project Compliance Integration.** Collaborate with Project Teams, GPOs and IT to:
+ Ensure all GBS-led projects include compliance and control design from the start.
+ Review and approve compliance frameworks for new tools and workflows.
+ Align with the GPO to ensure process design changes meet compliance requirements.
**People Leadership and Development**
+ Build and lead a globally distributed compliance team.
+ Set performance objectives aligned to GBS goals.
+ Foster a strong compliance culture through coaching, recognition, and development.
**Qualifications**
+ CPA or equivalent professional accounting qualification.
+ Minimum 10 years of experience, with at least 5 years in a global organization.
+ Deep expertise in SOX and operational compliance in shared services.
+ Strong leadership, communication, and stakeholder management skills.
+ Demonstrated success in cross-cultural, virtual team environments.
+ Flexible on location but will preferably be based in one of our GBS hub locations: Bangalore, Bucharest, or Manila.
**Additional Information**
+ Ability to obtain information and identify key issues and relationships relevant to achieving a long-term goal or vision **(Strategic Decision Making)**
+ Ability to understand various business scenarios and make sound decisions by combining relevant factors to arrive at the best outcome **(Business Acumen)**
+ Ability to drive to create experiences and opportunities that will lead to innovation. Ability to guide and influence other to navigate change. **(Leading Change)**
+ Ability to gather, integrate, validate, and analyze relevant data to develop resolutions, findings, and recommendations. **(Analytical Thinking)**
+ Ability to provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task and ability to support direct reports to achieve desired performance and output **(Coaching)**
+ Ability to maintain a high level of collaboration among multiple internal and external stakeholders to effectively arrive at solutions and develop initiatives. **(Collaboration)**
+ Ability to effectively communicate and collaborate with various internal and external customers globally. Ability to use tact and discretion in delivering critical and sensitive information to peers, stakeholders, and direct reports. **(Communication)**
+ Ability to actively identify new areas for learning and opportunities to improve processes, tools, and mindset **(Continuous improvement)**
+ Ability to maintain good customer relationship and initiate ways to improve customer experience **(Customer service)**
+ Ability to clearly define objectives and set targets for the team that are consistent with and compliant to service delivery agreements, key performance indicators, and policies. **(Planning and Organizing)**
+ Ability to identify and resolve varied and complex issues by applying best practices and technical expertise and ability to recommend solutions for recurring and unique scenarios. **(Problem Solving)**
+ Ability to monitor and measure progress and effectively drive individual and team results that supports the overall goal of the team. **(Results Oriented)**
**About AECOM**
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.
**What makes AECOM a great place to work**
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
**ReqID:** J
**Business Line:** Geography OH
**Business Group:** DCS
**Strategic Business Unit:** GBS
**Career Area:** Finance
**Work Location Model:** Hybrid

Regional Security Project Manager
Job ID

Posted
18-Sep-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Makati City - National Capital Region - Philippines
**About the Role**
As a CBRE Security Project Manager, you will be responsible for identifying potential risks that may affect the company's performance and strategic techniques to mitigate risks.
This job is part of the Legal Compliance job function. They are responsible for overseeing regulatory compliance that balances business and compliance solutions to inform the company of options and risks
**What You'll Do:**
+ Develop and implement new risk management policies and procedures for businesses. This includes insurance coverage and other methods for reducing exposure.
+ Assist in proposal and business development opportunities as needed.
+ Recognize, research, and participate in the resolution of client and business issues.
+ Advise companies on how to reduce risk exposure by identifying potential hazards in the workplace and offering solutions.
+ Monitor current events that could impact a business's operations, such as natural disasters, new laws, or industry trends.
+ Audit insurance policies to ensure they are adequate. Review claims and conduct assessments.
+ Apply in-depth knowledge of standard principles and techniques/procedures to accomplish complex assignments and provide innovative solutions.
+ Coach others and share in-depth knowledge of own job discipline and broad knowledge of several job disciplines within the function.
+ Lead by example and model behaviors that are consistent with CBRE RISE values. Work to build consensus and convince others to reach an agreement.
+ Impact a range of customer, operational, project, or service activities within own team and other related teams.
+ Work within broad guidelines and policies.
+ Explain difficult or sensitive information.
**What You'll Need:**
+ Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. PRM, FRM, and CISSP; APRM and CRISC certifications preferred.
+ Ability to exercise judgment based on the analysis of multiple sources of information.
+ Willingness to take a new perspective on existing solutions.
+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Organizational skills with an advanced inquisitive mindset.
**C** **ompany Perks and benefits:**
+ Government Mandated Benefits
+ Hybrid Work Setup
+ Paid Leaves (15 SL and 15 VL annually)
+ HMO with up to three free dependents
+ Life Insurance
+ Annual Performance Bonus
+ Annual Merit Increase
**Why CBRE**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
**Applicant AI Use Disclosure**
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

**Additional Information**
**Job Number**
**Job Category** Loss Prevention & Security
**Location** Manila Marriott Hotel at Newport World Resorts, 2 Resorts Drive, Newport World Resorts, Metro Manila, Philippines, Philippines, 1309 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Job Overview:**
Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.
Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition some states may have additional licensing/registration requirements to be considered for this position. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
**DUTIES & RESPONSIBILITIES**
Safety and Security
1. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
2. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
3. Maintain awareness of undesirable persons on property premises.
4. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
5. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
6. Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
7. Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
8. Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
1. Protect the privacy and security of guests and coworkers.
2. Maintain confidentiality of proprietary materials and information.
3. Follow company and department policies and procedures.
4. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
5. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
6. Perform other reasonable job duties as requested by Supervisors.
7.
Guest Relations
1. Address guests' service needs in a professional, positive, and timely manner.
2. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
3. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
4. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
5. Thank guests with genuine appreciation and provide a fond farewell.
6. Assist other employees to ensure proper coverage and prompt guest service.
7. Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
8. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Communication
1. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
2. Speak to guests and co-workers using clear, appropriate and professional language.
3. Exchange information with other employees using electronic devices (e.g., cell/mobile phones, pagers and two-way radios, email).
4. Provide assistance to coworkers, ensuring they understand their tasks.
5. Talk with and listen to other employees to effectively exchange information.
6. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
7. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Assists Management
1. Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).
2. Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
3.
4. Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
5. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
6. Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
7. Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
8. Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
Working with Others
1. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
2. Support all co-workers and treat them with dignity and respect.
3. Develop and maintain positive and productive working relationships with other employees and departments.
4. Partner with and assist others to promote an environment of teamwork and achieve common goals.
5. Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Quality Assurance/Quality Improvement
1. Comply with quality assurance expectations and standards.
2. Monitor the performance of others to ensure adherence to quality expectations and standards.
Physical Tasks
1. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Surveillance/Patrol
1. Patrol all areas of the property by foot or vehicle using specified equipment (e.g., flash light, high visibility jacket) to ensure guest and meeting rooms are secure and assist guests with room access.
2. Conduct periodic emergency response drills.
3. Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded.
4. Conduct daily physical hazard inspections and report any unsafe conditions or work practices.
5. Record or notify dispatch officer of any unusual circumstances, safety violations, employee safety issues, or unresolved safety work orders in order to ensure potential problems are corrected.
6. Authorize, monitor, and document after hour's access to secured areas.
Incident/Emergency Response
1. Assist guests or employees during emergency situations, such as fire, evacuation, flood, severe weather, bomb threat, robbery, natural disasters, etc.
2. Respond to the scene of guest or employee accidents and determine if emergency aid is required.
3. Administer first aid/CPR to guests or employees as required.
4.
5. Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents.
6. Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms.
7. Defuse guest or employee disturbances/altercations in accordance with company policies and procedures, including summoning appropriate authorities if necessary, and documenting incident.
8. Communicate specified information regarding guest or employee accidents to EMS/medical personnel as required.
9. Respond to domestic problems with guests and call for outside assistance if necessary.
10. Resolve safety hazard situations.
11. Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.
12. Conduct follow-up investigations of all accidents, injuries, losses, or criminal acts occurring on the property.
13. Escort any unwelcome persons (e.g., trespassers, loiterers) from the property without interrupting the orderly flow of property operation.
14. Ensure property compliance with alcoholic beverage control laws.
15. Report to scenes of vehicle accidents/thefts and document all required information.
16. Call for assistance using proper code responses.
Investigations/Reports
1. Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals.
2. Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents.
3. Conduct interviews with relevant parties in order to obtain statements and information related to incidents.
4. Complete a Loss Prevention shift summary/daily activity report to ensure that all information is properly logged.
5. Type, proofread, and copy security reports.
6. Provide proper paperwork to employees that require outside medical treatment (e.g., work related injuries).
7. Assist manager/supervisor in ensuring insurance carrier is notified of liability situations (e.g., worker's compensation and general liability) according to designated protocol.
8. Assist manager/supervisor in conducting regular documented safety inspections.
Control of Property
1. Conduct a key control audit, including monitoring electronic key boxes, issuing and receiving all master keys, radios, and beepers and keeping accurate records to ensure the safekeeping of these items.
Other
+ Performs other duties as assigned to meet the business need
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.