16 Security Operations jobs in the Philippines

Job Location
MANILA SIX/NEO OFFICE
Job Description
We seek a highly skilled and experienced professional to assume the Senior Manager of SAP Platform Security Operations and Audit & Compliance role. In this high impact position, you will support all security aspects beneath our SAP Basis Application - including Infrastructure, Operating Systems, Databases, and any horizontal software components shared across multiple applications. Your technical expertise will be crucial in maintaining the integrity of our SAP landscape and supporting the organization's overall security operations - including ensuring audit & compliance requirements and delivering key security projects.
As a Senior Security Engineer, you will be responsible for enhancing the security posture of our organization. You will handle day-to-day design, build, implementation, testing, deployment/release management, and monitoring of security solutions and platforms. You will engage in information security projects that evaluate existing security infrastructure and propose changes as defined by security leadership and architects. Additionally, you will communicate vulnerability results in a manner understood by technical and non-technical business units based on risk tolerance and threat to the business and gain support through influential messaging.
The SAP Platform Security Operations and Audit & Compliance Team oversees, assesses, and manages:
+ Security approach driven by business, compliance, and regulatory requirements.
+ Security solutions that align with the key principles outlined within P&G's Info Security policies.
+ Security structure that imposes the minimum administrative overhead from a sustainability perspective.
+ Restrict access authorizations to the user's job requirements and responsibilities.
+ Provide expertise, best practices, and guidance on SAP security standards.
+ Provide appropriate security monitoring to reduce the risk of any audit & compliance deviations.
Key Responsibilities:
Support the SAP Security Operations & Audit & Compliance Team on an operational level. He/she will deliver support that is consistent, of the highest quality, and complete as it relates to all security aspects beneath our SAP Basis Application - including Infrastructure, Operating Systems, Databases, and any horizontal software components shared across multiple applications.
+ Handle day-to-day design, build, implementation, testing, deployment/release management, and monitoring of security solutions and platforms.
+ Engage in information security projects that evaluate existing security infrastructure and propose changes as defined by security leadership and architects.
+ Communicate vulnerability results in a manner understood by technical and non-technical business units based on risk tolerance and threat to the business.
+ Identify, analyze, and respond to malicious behaviors from a variety of sources and create action plans to mitigate future incidents.
+ Research new tactics, techniques, and procedures (TTPs) in public and closed forums, assessing risk and implementing/validating controls as necessary through the CI/CD pipeline.
Job Qualifications
+ Extensive experience (6+ years) in SAP Platform Security, SAP Basis, HANA DB, internal controls, compliance, or a related field, focusing on SAP systems.
+ Extensive and broad-based experience and expertise with all stacks of SAP Infrastructure and Application stack with demonstrated understanding of SAP Security and Compliance within a large and diverse enterprise environment or business community.
+ Strong understanding of SAP processes, modules, and configurations, including ECC, S/4HANA, BTP, SAP Platform, Basis, Integration, OS, and related technologies.
+ Ideally, knowledge of the P&G information security framework and SAP Enterprise Security Control
+ Knowledge of IT SAP security tools such as code scanners, GRC tools, or tools for SAP SoD monitoring.
+ Relevant certifications such as ITIL, SAP HANATEC, Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), or equivalent are a plus.
+ Excellent communication, presentation, and interpersonal skills.
+ Ability to manage conflicting priorities and multiple tasks incl. reasoning and problem-solving skills (especially in the task force phase).
+ Traditional/waterfall and agile project management skills.
+ Strong analytical and problem-solving abilities, with keen attention to detail.
+ Experience in working with regulatory requirements and industry standards (e.g., SOX, GDPR) SAP systems.
+ Create an atmosphere of trust, leverage diverse views, and encourage improvement and innovation.
+ Prior success in roles managing in a professional services firm or large enterprise as a consultant, auditor or business process specialist is preferred.
+ Demonstrates breadth of applied IT skills across at least two IT job profiles.
+ Applies Integrated Risk Management, IT Operations, IT Project Management, and Enterprise Architecture skills relevant to the work.
+ Requires at least two relevant roles with experience managing or influencing people or organizations to achieve significant IT outcomes.
+ Demonstrates ability to define strategy and leads the delivery and transformation of business outcomes through IT within major sub-OU services, products, or programs.
About us
We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide. Visit to know more.
We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.
"At P&G, the hiring journey is personalized every step of the way, thereby ensuring equal opportunities for all, with a strong foundation of Ethics & Corporate Responsibility guiding everything we do.
All the available job opportunities are posted either on our website - pgcareers.com, or on our official social media pages, for the convenience of prospective candidates, and do not require them to pay any kind of fees towards their application."
Job Schedule
Full time
Job Number
R
Job Segmentation
Experienced Professionals

Company Description

We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

**Job Description**:

- Verifies initially the correctness, completeness, and consistency of all relevant information received from Request Tracker (RT) system
- Performs comprehensive evaluation and/or investigation of tickets/cases
- Records accurately and timely information in RT metadata from enquiries received.
- Provides timely and effective responses to the enquirers and to the SGS network in relation to enquiries concerning security support services
- Checks and reviews weekly housekeeping of tickets
- Ensures all Corporate Security databases that are managed by the Manila team are correct and up-to
- date, including reports and references.
- Escalates cases for investigation to Global Security Team immediately (including any breach of SGS Code of Integrity)
- Assists in the maintenance of Quality Management System documentation by providing feedback and suggestions on process improvements
- Complies with SGS Code of Integrity and Professional Conduct, company policies, goals, objectives, rules, and regulations at all times.
- Performs duties or other responsibilities which may be assigned by the Management to achieve operational efficiency

**Qualifications**:
**Experience / Technical knowledge**
- Graduate of any courses (Financial Management or Business related courses is an advantae)
- At least two years experience as Data Analyst (Finance and Banking) Example: SGS operations, preferably as Risk Analyst, Data Analyst, or Product Conformity Analyst or equivalent experience related to Corporate Security and Risk Management)
- Good track record in handling sensitive and confidential transactions
- Good background in international trade
- Very good communication and presentation skills
- Decisive, assertive and results oriented
- Detail-oriented
- Can easily see trends/relationships in data
- Can work on extended hours and/or work shifts whenever necessary

**Languages**
- Fluent in oral and written English
- Knowledge in other languages (i.e. French, Spanish, Chinese) is an advantage

Additional Information
- Has a stable internet connection
- Willing to be assigned in Alabang
- Hybrid set up

YOU DESERVE THE BEST - Enjoy these Perks!

Php40,000 Sign On Bonus
Day 1 HMO for employees
Continuous career development and certifications
Additional HMO coverage with Dental (with dependent & pre-existing conditions accepted)
Medical Reimbursement (terms and conditions applied)
Mental health consultations
Access to Medical Team on Day 1
Life insurance
Paid-time offs
Annual Appraisal based on merits
Free Daily Meals
Employee referral programs
Regular awards and recognitions

**Employee Savings Program Responsibilities**:
Daily/Hourly Checks - Ensure checks are performed daily and at regular intervals to ensure all systems are monitored.
Threat Intelligence - Checking security and vulnerabilities sites to ensure the internal team are aware of any upcoming CVEu0026’s allowing Security Team/Engineers/SDM to action.
Security Board - Timely monitoring of the security board and escalation as required
Dark Web Scanning u0026ndash Manage and monitor dark web scanning and advise SDMu0026’s as compromises occur
Assisting with client compromise and the ability to manage an incident with guidance from the Cyber Defence Manager
Responsible for security software installation when onboarding new managed +security clients
Perform monthly audits on client sites to make sure they are compliant with managed services agreements and agreed coverage
Perform monthly checks on client sites to make sure they are compliant with desired state configurations.
Maintain regular communication and cross skill workload within your local team.
Mandatory

Superior interpersonal skills particularly in client management and solution delivery.
Positive attitude and a willingness to develop security and technical skills to progress your professional career.
Ability to communicate and work with the Sales, Service and Project Teams.
High attention to detail with strong interpersonal and listening abilities.
A passion for client satisfaction with an energetic and flexible approach to work. Desired

The desire to progress in a security systems role
Experience working with Security Solutions (Nessus, Dark Web, Airlock, Crowdstrike, FortiAnalyzer, FortiSIEM, M365)
Experience working with LAN and WAN Networking technologies

YOU DESERVE THE BEST - Enjoy these Perks!
- Php40,000 Sign On Bonus
- Day 1 HMO for employees
- Continuous career development and certifications
- Additional HMO coverage with Dental (with dependent & pre-existing conditions accepted)

Job Scope:
To manage all RX security assessments and play a key part in ensuring RX's security compliance optimization. Monitor assessments while ensuring that Reed Exhibitions internal systems are compliant with RELX and industry standards. Proactively manage the third-party risk assessments, compliance evidence gathering of their IT services, infrastructure, applications and relevant services against their Security policies and related frameworks. Training and development will be provided in all areas of the role as required.
Key Responsibilities:
Security Assessment Management
+ Serve as an advanced technical advisor for third-party assessments, providing detailed security insights and solutions.
+ Perform in-depth security reviews and risk assessments for new and existing third-party vendors, ensuring compliance with organizational and regulatory requirements.
+ Demonstrate advanced knowledge in RELX security compliance policies and procedures.
+ Stay current with updates and developments in security standards such as OWASP Top 10, ISO27001, and SOC 2, and ensure their proper implementation across the organization.
+ Develop and deliver training and awareness on security policies and standards to business units.
+ Gain in-depth knowledge of the organization's major infrastructure security controls, ensuring they align with RELX Policies and Standards, industry best practices, and regulatory requirements.
+ Coordinate with technology/service owners and business owners to conduct annual security audits, vulnerability assessments, and penetration tests where applicable.
+ Work collaboratively within all business areas and key stakeholders to ensure the review and approach of all security governance, risk, and compliance scope is appropriate and proactive.
+ Ensure continuous monitoring and reporting of compliance and risk status against NIST2.0, RELX Framework, ISO27001, SOC2, PCI DSS, regional and global regulations, and all other relevant standards.
+ Support internal and external audits by providing detailed documentation and evidence of security controls and practices.
+ Perform RX Business Unit and Third-Party security audits according to the CISO office strategic plan and produce detailed documentation and evidence against security controls and practices tested.
+ Act as a point of escalation for security-related incidents, providing advanced security support and guidance to Level I Analysts and other team members.
+ Provide regular updates and at least monthly metric reports to senior management on security compliance and risk posture.
+ Escalation of high impact security issues to Security Compliance Manager.
Ideal candidate profile:
Technical Skills:
+ Bachelor's Degree holder.
+ Background in IT, compliance, and/or information security.
+ Ability to work across all levels of seniority within business teams to drive a working partnership.
+ Strong analytical and critical thinking skills.
+ Understanding of industry standards for IT security (e.g., ISO27001/2, SOC 2, PCI DSS).
+ Basic understanding of IT security applications (e.g., firewalls, intrusion detection, virus protection).
+ Understanding of IT security testing and vulnerability management, and Threat Modeling.
+ Understanding in Cloud Environment (e.g., AWS, Azure or GCP)
+ Understanding of Service Level Management.
+ Desired understanding of OneTrust portal or Similar.
+ With CompTIA Security+ or Similar or Higher.
Personal Skills:
+ Ability to work across all levels of seniority within the organization and suppliers to drive a working partnership.
+ Good communication skills at all levels, both oral and written.
+ Good interpersonal skills.
+ Ability to produce effective influence and persuasive arguments in support of security assessment process goals.
+ Highly driven and self-motivated individuals.
+ Skilled in project management and able to work independently in a fast-paced environment.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

_We're looking for an_ **_Information Security Analyst (Access Provisioning)_** _to join our ETS Control and Governance team at MBPS. In this role, you are expected to define and maintain a standard access model for cloud resources, review and approve access requests every day within the committed SLA. You will enhance existing automation to make the review and approval task more efficient. Furthermore, you will drive remediation of deviations from the standard access model._
**Position Responsibilities:**
+ Define and communicate the standard access model for various access level to resources in the Public Cloud service.
+ Own the intake channels including SNOW Process and IaC Pipelines.
+ Manage access authorization for public cloud resources.
+ Perform access review and approval on a daily basis with the committed SLAs.
+ Develop/enhance automation for intake, review, and implementation.
+ Monitor assignment of privileged roles on a daily basis.
+ Discover and remediate deviations from approved access model in the existing environment.
+ Maintain an exception process and tracks temporary elevation of privileges.
**Required Qualifications:**
+ University/College graduate with 2 - 4 years of progressive experience related to identity and access management, cloud security
+ Proven security mindset, Knowledge and understanding of any industry standard Access Management Framework, Principal of Least Privileged Access, Just-in-Time Access, RBAC and ABAC etc.
+ Possess "automation-first" mindset. Writes automation(s) to streamline common tasks, tests, and workflows.
+ Knowledge of following cloud platforms and Devop tools: Azure, Terraform, Github, GitHub Actions, Python, JIRA, Confluence
+ **_Amenable to work in UP Ayala Technohub (Quezon City)_**
+ **_Amenable to work in a hybrid set-up (3x a week onsite)_**
+ **_Amenable to work in a fixed NIGHT shift schedule_**
**Preferred Qualifications:**
+ Self-driven, able to meet objectives with a minimal amount of managerial oversight/supervision.
+ A team player who can interact with various internal functions such as business unit security officers, security engineers, reliability engineers, DevOps engineers.
+ Advocate constant learning from both success and failure, and encourages openness to change and continuous improvement
+ Proficient in English, both verbal and written
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

_We're looking for an_ **_Information Security Analyst (Access Provisioning)_** _to join our ETS Control and Governance team at MBPS. In this role, you are expected to define and maintain a standard access model for cloud resources, review and approve access requests every day within the committed SLA. You will enhance existing automation to make the review and approval task more efficient. Furthermore, you will drive remediation of deviations from the standard access model._
**Position Responsibilities:**
+ Define and communicate the standard access model for various access level to resources in the Public Cloud service.
+ Own the intake channels including SNOW Process and IaC Pipelines.
+ Manage access authorization for public cloud resources.
+ Perform access review and approval on a daily basis with the committed SLAs.
+ Develop/enhance automation for intake, review, and implementation.
+ Monitor assignment of privileged roles on a daily basis.
+ Discover and remediate deviations from approved access model in the existing environment.
+ Maintain an exception process and tracks temporary elevation of privileges.
**Required Qualifications:**
+ University/College graduate with 2 - 4 years of progressive experience related to identity and access management, cloud security
+ Proven security mindset, Knowledge and understanding of any industry standard Access Management Framework, Principal of Least Privileged Access, Just-in-Time Access, RBAC and ABAC etc.
+ Possess "automation-first" mindset. Writes automation(s) to streamline common tasks, tests, and workflows.
+ Knowledge of following cloud platforms and Devop tools: Azure, Terraform, Github, GitHub Actions, Python, JIRA, Confluence
+ **_Amenable to work in UP Ayala Technohub (Quezon City)_**
+ **_Amenable to work in a hybrid set-up (3x a week onsite)_**
+ **_Amenable to work in a fixed NIGHT shift schedule_**
**Preferred Qualifications:**
+ Self-driven, able to meet objectives with a minimal amount of managerial oversight/supervision.
+ A team player who can interact with various internal functions such as business unit security officers, security engineers, reliability engineers, DevOps engineers.
+ Advocate constant learning from both success and failure, and encourages openness to change and continuous improvement
+ Proficient in English, both verbal and written
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

We are seeking an experienced and highly motivated Senior Manager to lead the United States HR Operations Tier I Contact Center team within our Global HR Shared Services function. This leadership role will oversee the day-to-day service delivery of Tier I HR support operations, focusing on excellence in case management, inquiry resolution, and employee experience.
The ideal candidate must possess deep experience in U.S. HR policies, practices, and regulatory requirements, with a proven track record in leading large-scale contact center operations in an HR shared services environment. A passion for continuous improvement, operational efficiency, and service excellence is essential.
**RESPONSIBILITIES:**
+ Lead, coach, and develop a team of HR Tier I Contact Center professionals handling high-volume employee inquiries for the U.S. population.
+ Oversee performance management, service level agreements (SLAs), and customer satisfaction (CSAT/NPS) metrics to ensure consistent, high-quality service delivery.
+ Drive operational excellence by implementing best practices in case management, call handling, escalation protocols, and resolution strategies.
+ Act as a point of escalation for complex Tier I issues and partner with HR Center of Excellence (CoE) teams for seamless issue resolution.
+ Collaborate closely with HR Business Partners, Payroll, Benefits, Compliance, and Technology teams to resolve systemic issues and improve processes.
+ Analyze trends and root causes of inquiries; propose and implement proactive solutions to reduce repeat contacts and increase first-contact resolution.
+ Ensure compliance with all U.S. federal, state, and local HR laws and company policies.
+ Champion continuous improvement initiatives and support the deployment of HR transformation programs and new technology rollouts (e.g., Workday, case management platforms).
+ Foster a positive and engaged team culture that aligns with organizational values and service excellence goals.
+ Prepare and deliver regular operational reports, insights, and presentations to senior leadership.
**QUALIFICATIONS:**
+ Bachelor's degree in Human Resources, Business Administration, or related field required; Master's degree or HR certification (PHR/SPHR/SHRM-CP/SHRM-SCP) preferred.
+ Minimum of 8-12 years of progressive HR Operations experience, with at least 5 years in a managerial role supporting U.S.-based employee populations.
+ Demonstrated expertise in managing Tier I HR Contact Center teams in a shared services environment.
+ Strong knowledge of U.S. labor laws, HR practices, and regulatory compliance.
+ Proven experience with HR technologies such as Workday, ServiceNow, or other case management and knowledge base platforms.
+ Exceptional people leadership, stakeholder management, and communication skills.
+ Strong analytical and problem-solving capabilities with a continuous improvement mindset.
+ Willingness and ability to work a late mid shift schedule (5:00 AM - 3:00 PM EST).
+ Experience supporting a large and geographically dispersed employee base (preferably >50,000 employees).
+ Prior exposure to global business services or regional HR shared services models.
+ Comfortable working in a fast-paced, metrics-driven environment.

_We're looking for a_ **_Batch Monitoring Analyst_** _to join our Global Operations Command Center team at MBPS. In this role, you will play a foundational role in monitoring and supporting batch operations, pipelines, and other data systems, helping ensure the timely execution of critical jobs, proactively identifying and resolving issues, and maintaining the overall health and reliability of our data infrastructure._
_Have the skills and knowledge for the job? Learn more about the opening below!_
**Key Responsibilities:**
+ Monitor and support **batch jobs** and **data pipelines** across platforms such as **CA Workload Automation, Informatica, Azure EDL, and Apache Airflow** .
+ Provide **24/7 operational support** by triaging and responding to pipeline and batch failures, delays, and system alerts.
+ Manage service requests for role assignments and provisioning across Azure services, including **Azure Data Factory** , **Azure Databricks** , **Azure Key Vault** , **SQL Synapse** , and **Database Servers** .
+ Deploy standard updates for **Azure Pipelines** and conduct **OS patching** , application **health checks** , and **Server restarts** .
+ Oversee **SSL and SPN certificate renewals** to ensure secure operations.
+ Provide L1 support for AI platforms such as **OpenAI, GenAI, and Copilot** .
+ Create and manage **Microsoft support tickets** , coordinating effectively with Internal Teams and External Vendors to drive issue resolution.
+ Leverage **Azure Metrics** and **Azure Data Explorer** for impact assessment and root cause analysis.
+ Monitor **Infrastructure metrics** related to CPU, disk, memory usage, and host availability via **New Relic** and **Moogsoft** , and initiate proactive actions to ensure optimal system performance.
+ Maintain clear and timely Incident communication with stakeholders and next-level support teams.
**Qualifications:**
+ Bachelor's degree in Computer Science, Information Technology, or any related field (or equivalent experience).
+ 1-2 years of experience in IT operations, Data support, or Batch monitoring.
+ Basic to intermediate knowledge of Python, SQL, Linux/Unix, and Cloud platforms (e.g., AWS, Azure, Google Cloud).
+ Background in job scheduling and ETL tools such as CA Workload Automation, Apache Airflow, Azure Data Factory, and Informatica, or equivalent technologies like Control-M.
+ Familiarity with CI/CD pipelines and related tools (e.g., Jenkins)
+ Knowledge of **ITIL practices** and/or experience with Incident and Change Management processes.
+ Strong troubleshooting and analytical skills
+ Willingness to work in a **rotating shift schedule** , including day, night, weekends, and holidays
+ **_Amenable to work in UP Ayala Technohub (Quezon City)_**
+ **_Amenable to work on a FULL ONSITE SET-UP_**
+ **_Amenable to work in any shift schedule assigned (day, mid, and night)_**
**Preferred Qualifications:**
+ Microsoft Azure certifications such as AZ-900 (Azure Fundamentals), DP-900 (Azure Data Fundamentals)
+ Excellent verbal and written communication skills
+ Strong attention to detail and a proactive, continuous improvement mindset.
+ Ability to collaborate effectively across teams and manage multiple priorities in a high-pressure environment.
**When you join our team:**
+ _We'll empower you to learn and grow the career you want._
+ _We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words._
+ _As part of our global team, we'll support you in shaping the future you want to see._
**_Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM_**
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
En la oficina

**Role Purpose**
The HR Shared Services Operations Analyst is responsible for ensuring the smooth, efficient and effective delivery of HR services within the Service Centre. This role delivers insightful performance reporting and analysis, identifies and drives process improvement, best practice and optimization, continually monitoring and enhancing service quality across the entire HR Service Centre.
**Key Accountabilities**
**Performance Reporting & Analysis**
+ Develop, maintain, and enhance HR SC performance reports and dashboards that provide clear visibility into HR Shared Services operations.
+ Prepare regular and ad-hoc reports for leadership, translating data into actionable insights and recommendations.
+ Utilize data to support decision-making processes and track the impact of improvement initiatives.
+ Co-ordinate the intake process ensuring that there is sufficient capacity within the team to support new work tasks/processes.
+ Continually monitor capacity v performance to ensure the teams are correctly resourced to volume.
**Process Improvement & Quality Management**
+ Identify and support initiatives aimed at optimizing HR Service Centre processes to increase efficiency, reduce errors, and improve service delivery
+ Implement quality assurance measures and conduct regular audits to maintain high standards of operational excellence
+ Support implementation of process changes within the HR Service Centre and wider HR Team.
+ Review existing HR Service Centre processes to identify inefficiencies, redundancies, and bottlenecks. Develop and implement automation solutions that replace manual, repetitive tasks, leveraging available technologies to improve accuracy and speed
**Documentation & Knowledge Sharing**
+ Maintain clear, comprehensive documentation of HR Service Centre processes, policies, and best practices.
+ Governance and maintenance of knowledge base tools to ensure content accuracy, relevance, and accessibility for team members.
+ Support training initiatives by creating materials, coordinating sessions, and facilitating refresher courses to enhance team capabilities.
+ Collect and incorporate feedback to keep documentation and training resources up to date and user-friendly
**Engagement & Coordination**
+ Plan, coordinate, and support employee engagement programs and company-wide activities that promote a positive workplace culture.
**Key Skills & Experiences**
Educational Attainment
+ Bachelor's degree in Human Resources, Business Administration, Information Systems, or related field.
Critical Experience & Expertise
+ 2+ years of experience in HR Shared Service operations, business analysis, or process improvement
+ Experience of working in a multi-country environment or experience of working in several different countries
Technical Skills & Knowledge
+ Knowledge of HR Information systems
+ Experience in HR Shared Services or similar operational environments
+ Familiarity with continuous improvement methodologies
+ Technical expertise in systems reporting tools
+ Project and change management experience
+ Demonstrates clear, concise, and succinct communication skills including adapting both verbal and written communication to the needs and level of the user
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.