Explore logistics jobs in Customs Logistics Manager
Cebu, Cebu
Kuehne+Nagel
Posted 28 days ago
Job Viewed
Job Description
BE PART OF OUR GROWING TEAM
**Your Role**
Operational responsibility for the day to day running of Customs GS Cebu, inclusive line Management of European team.
**Your Responsibilities**
+ Financial cost management
+ Ensure customs compliance
+ Morale and growth of team.
+ Build the culture & team
+ Morale and growth of team.
+ Regular quality analysis and customer feedback analysis
+ Establish KN Customs teams according to guidelines EUR
+ Utilization of teams according to productivity benchmarks
+ Regular attrition analysis and relevant mitigation measures
+ Operationally performing inside of agreed service and KPI levels
+ Ensure optimal utilization of customs teams across EUR countries
+ Manage Productivity of teams and ensure continuous improvement
+ 1st level hiring and screening and people management related decisions.
+ Day to day decisions for smooth operational running (e.g. staff re-assignment)
+ Talent identification and development for key roles according to designated org structure
+ Smooth operational running ensures customer needs are met with no/minimum escalation.
+ Manage and lead implementation of new countries, lanes and onboarding strategic customers
+ Introduce unified reporting and KPIs structure to measure and monitor performance of teams
**Your Skills and Experiences**
+ Experience building & leading team of 100+ people.
+ Strong communication and interpersonal skills
+ Knowledge and experience in logistics / customs Industry.
+ Strong process and operational skills
+ Strong financial (mainly cost) management skills.
+ English with preference with additional European language skill
+ People leader. Can create and drive high motivated, engaged teams.
+ Performance focus towards quality and KPIs
+ Stakeholder management. Balancing expectations while driving performance.
+ Strong ability to work under pressure to achieve deadlines.
+ Ability to manage multiple initiatives in parallel.
+ Ability to manage, coordinate and steer 100+ customs operators
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
**Your Role**
Operational responsibility for the day to day running of Customs GS Cebu, inclusive line Management of European team.
**Your Responsibilities**
+ Financial cost management
+ Ensure customs compliance
+ Morale and growth of team.
+ Build the culture & team
+ Morale and growth of team.
+ Regular quality analysis and customer feedback analysis
+ Establish KN Customs teams according to guidelines EUR
+ Utilization of teams according to productivity benchmarks
+ Regular attrition analysis and relevant mitigation measures
+ Operationally performing inside of agreed service and KPI levels
+ Ensure optimal utilization of customs teams across EUR countries
+ Manage Productivity of teams and ensure continuous improvement
+ 1st level hiring and screening and people management related decisions.
+ Day to day decisions for smooth operational running (e.g. staff re-assignment)
+ Talent identification and development for key roles according to designated org structure
+ Smooth operational running ensures customer needs are met with no/minimum escalation.
+ Manage and lead implementation of new countries, lanes and onboarding strategic customers
+ Introduce unified reporting and KPIs structure to measure and monitor performance of teams
**Your Skills and Experiences**
+ Experience building & leading team of 100+ people.
+ Strong communication and interpersonal skills
+ Knowledge and experience in logistics / customs Industry.
+ Strong process and operational skills
+ Strong financial (mainly cost) management skills.
+ English with preference with additional European language skill
+ People leader. Can create and drive high motivated, engaged teams.
+ Performance focus towards quality and KPIs
+ Stakeholder management. Balancing expectations while driving performance.
+ Strong ability to work under pressure to achieve deadlines.
+ Ability to manage multiple initiatives in parallel.
+ Ability to manage, coordinate and steer 100+ customs operators
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
This advertiser has chosen not to accept applicants from your region.
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Customer Service for Logistics Account
Cebu, Cebu
TORCH Solutions
Posted 13 days ago
Job Viewed
Job Description
We are seeking a dedicated Customer Support professional to join our dynamic team in Cebu City, Cebu. As a Customer Support for Logistics Account, you will be responsible for providing exceptional customer service and support to our logistics clients, ensuring their needs are met and their queries are resolved efficiently.
br>What you'll be doing
Answering and responding to customer inquiries via phone, email, and other communication channels
Troubleshooting and resolving customer issues related to logistics services
Providing accurate and timely information to customers
Documenting customer interactions and maintaining detailed records
Collaborating with internal teams to ensure seamless service delivery
Identifying opportunities for process improvements and contributing to the enhancement of customer service
What we're looking for
Completed atleast 1 SEM OR 1 TRISEM in College
With 6 months work experience but not BPO or 6 months customer service in BPO industry
Strong communication and interpersonal skills, with the ability to provide professional and empathetic customer service
Excellent problem-solving and critical thinking skills to effectively address customer inquiries and concerns
Familiarity with logistics processes and procedures
Able to work in a fast-paced, dynamic environment and adapt to changing priorities
Fluent in English, both written and verbal
If you are passionate about providing outstanding customer service and are eager to join a growing, dynamic organization, we encourage you to apply for this role. Click the "Apply Now" button to submit your application.
br>What you'll be doing
Answering and responding to customer inquiries via phone, email, and other communication channels
Troubleshooting and resolving customer issues related to logistics services
Providing accurate and timely information to customers
Documenting customer interactions and maintaining detailed records
Collaborating with internal teams to ensure seamless service delivery
Identifying opportunities for process improvements and contributing to the enhancement of customer service
What we're looking for
Completed atleast 1 SEM OR 1 TRISEM in College
With 6 months work experience but not BPO or 6 months customer service in BPO industry
Strong communication and interpersonal skills, with the ability to provide professional and empathetic customer service
Excellent problem-solving and critical thinking skills to effectively address customer inquiries and concerns
Familiarity with logistics processes and procedures
Able to work in a fast-paced, dynamic environment and adapt to changing priorities
Fluent in English, both written and verbal
If you are passionate about providing outstanding customer service and are eager to join a growing, dynamic organization, we encourage you to apply for this role. Click the "Apply Now" button to submit your application.
This advertiser has chosen not to accept applicants from your region.
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