6 Operations Manager jobs in Cebu
Operations Manager
Posted 4 days ago
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Job Description
Under the direction of the Senior Manager /Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA’s and KPI’s are met. This job also includes direct client interactions for any questions and issues around SLA’s. The role continually involves coaching, training and developing supervisors and senior executive’s; promoting client and employee retention initiatives.
Description for Internal Candidates
Under the direction of the Senior Manager /Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA’s and KPI’s are met. This job also includes direct client interactions for any questions and issues around SLA’s. The role continually involves coaching, training and developing supervisors and senior executive’s; promoting client and employee retention initiatives.
Responsibilities for Internal Candidates
Essential Functions
Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them
Documented monthly performance review of Agents and Assistant Managers
Executive quarterly and annual appraisals of Agents and Assistant Managers and consequent development processes effectively. Appraisal of Agents based on evaluation of metrics performance and of non-metrics based parameters. Mentor Agents and TL
Drive reward and recognition activity on the floor. Get participation and create enthusiasm
Drive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the process
Review Performance of the KPIs on a near term basis and develop plans for improvement in performance.
Stay in touch with the Client at the Process Owner level on a daily basis to review progress
Ensure compliance with internal policies and procedures, external regulations and information security standards
Qualifications for Internal Candidates
Technical Skills
Above average knowledge of MS Office applications like – PowerPoint, MS Word and MS Excel
Basic Skills on Minitab
Internet usage and email access
Basic knowledge in forecasting and scheduling
Contact center management
Understanding of risk management and compliance requirements to ensure operations adhere to legal, regulatory, and industry standards.
Proficiency in using relevant data analysis and reporting tools to monitor operational performance metrics and identify areas for improvement.
Expertise in operations management methodologies, such as Lean or Six Sigma, to drive process improvements, increase efficiency, and reduce costs.
Domain Knowledge in respect to employee's current line of business
Process Specific Skills
Knowledge of the Insurance business in various industry domains
Soft Skills (Minimum)
Reasonable level of business perspective regarding the internal functioning of BPO/EXL. Adaptability and flexibility to navigate changes in business priorities, industry trends, and customer needs.Self-disciplined and results oriented
Collaboration and teamwork skills to build relationships across departments, facilitate cross-functional cooperation, and drive successful outcomes. Effective delegation skills to assign tasks and responsibilities to appropriate team members, leveraging their strengths and fostering development.
Strong organizational and time management skills to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
Decision-making skills to make informed and timely decisions based on data and business objectives.
Appreciation of the domain needs of the process and its key drivers.
Data gathering ability/ Keen eye for detail
Analytical skills
Operational planning and process management
Ability to multi task
Ability to approach problems logically
Interpersonal Skills
Customer Service Focus
Coaching and mentoring skills
Basic domain knowledge
Fresh Operations Manager
Posted today
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Job Description
The Fresh Operations Manager oversees the daily operations of all fresh departments such as produce, meat, seafood, bakery, and deli to ensure product quality, availability, and profitability. This role focuses on operational excellence, team performance, and maintaining high standards of freshness and customer satisfaction.
Key Responsibilities:
- Supervise and support fresh department teams to achieve sales, margin, and waste control targets.
- Ensure consistent implementation of freshness, hygiene, and food safety standards.
- Monitor product availability, stock rotation, and ordering to minimize shrinkage.
- Analyze sales and operational reports to identify opportunities for improvement.
- Train and develop department supervisors and staff on best practices and company policies.
- Coordinate with supply chain and merchandising teams to ensure timely product deliveries.
- Conduct regular store visits and audits to ensure compliance with brand and quality standards.
- Manage manpower scheduling, performance reviews, and team motivation.
- Address customer feedback and ensure excellent service delivery across fresh departments.
Qualifications & Requirements:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- 3–5 years of experience in retail or supermarket operations, preferably handling fresh categories.
- Strong leadership, communication, and problem-solving skills.
- In-depth knowledge of food safety, handling, and inventory management.
- Proficiency in MS Office and familiarity with POS or inventory systems.
- Ability to manage multiple locations and travel as needed.
- Results-driven, organized, and customer-focused.
Store Operations Manager
Posted today
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Job Description
About us
To date, Prince has rebranded to become PRINCE HYPERMART and is known to be a one–stop shop known for its wide variety of affordable Grocery/Supermarket, General Merchandise, and Department Stores items with various added services for customers in town. Thriving on a strong commitment to serve the Filipino market, Prince continues to offer affordable prices for the quality merchandise they sell in any city, town or municipality they are located in.
As the Prince Retail Group of companies continues to grow and expand, they uphold the empowerment of their total workforce through a strong adherence to its values and commitment to render the best and most personalized customer service while being a household name for quality affordable merchandise to the communities they serve. As one of the fastest growing retailers in the country, Prince Hypermart continues to widen their reach to every Filipino in every town to achieve their ultimate mission of serving the underserved.
Qualifications & experience
- Qualifications for this role require candidates to hold a Bachelor's Degree in Business Administration, Marketing, or a related field and have at least two years of relevant professional experience.
- It's also vital that the candidate is amenable to working in any of our Palawan branches.
Tasks & responsibilities
- Manage activities and performance of subordinates, which includes work allocation, output monitoring, and problem resolution. Evaluates performance and provide recommendations for personnel actions.
- Implement proper inventory management and coordinate with the merchandising department to ensure stock availability.
- Drives the store sales targets by creating innovative programs and marketing campaigns based on the local competitive market trend.
- As a business manager, you oversee sales lead generation, merchandise and inventory management, and team productivity.
- You set goals for your team, monitor progress, and analyze sales and inventory data to make informed decisions.
- Your team's success connects to the success of the business; therefore, fostering a positive work environment, providing growth opportunities, and recognizing their efforts are important for long-term success.
Benefits
- Competitive Salary and benefit package
- HMO coverage upon regularization
- Life and Health Insurance upon onboar
- Annual Leave credits with paid time-off during birthdays, bereavement, emergency or health-related cases etc.,
- Store discounts for all employees if you purchase in our chain of stores nationwide
Finance Operations Manager
Posted today
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Job Description
Job Summary:
The Finance Operations Manager is responsible for managing the company's financial systems and ensuring the smooth execution of day-to-day financial operations. This role oversees accounting processes, cash flow, internal controls, financial reporting, and compliance, while also driving operational efficiency across financial transactions and procedures.
Key Responsibilities:
Financial Operations:
- Oversee daily financial operations including accounts payable (AP), accounts receivable (AR), invoicing, bank reconciliation, and cash handling.
- Ensure timely and accurate posting of financial transactions.
- Manage company cash flow and liquidity, ensuring sufficient working capital.
- Maintain internal controls, accounting policies, and procedures in compliance with local regulations and international standards.
- Monitor and reconcile balance sheets, general ledger accounts, and financial reports.
Financial Reporting & Analysis:
- Prepare monthly, quarterly, and annual financial statements and reports.
- Support budgeting, forecasting, and variance analysis.
- Track KPIs and key financial metrics for management review.
- Conduct financial analysis to support strategic business decisions.
Compliance & Audit:
- Ensure compliance with tax laws, BIR regulations, and government filings.
- Coordinate with external auditors, banks, and regulatory bodies.
- Lead the preparation of documents for audits, renewals, and financial reviews.
- Implement risk management and cost control strategies.
Team Management & Coordination:
- Supervise and mentor finance staff and accounting team members.
- Collaborate with other departments to align finance with operational needs.
- Identify and implement process improvements to enhance finance efficiency.
- Ensure timely and accurate payroll, reimbursements, and statutory remittances.
Qualifications:
- Bachelor's degree in Accountancy, Finance, or related field (CPA preferred but not required).
- Minimum of 5 years experience in finance or accounting, with at least 2 in a leadership role.
- Strong understanding of Philippine financial regulations and BIR compliance.
- Proficient in financial software (e.g., QuickBooks, Xero, SAP, Oracle, or similar).
- Excellent analytical, leadership, and communication skills.
- Highly organized, detail-oriented, and able to manage deadlines.
Preferred Skills/Experience:
- CPA license or equivalent financial certification (a plus but not mandatory).
- Experience in handling multi-entity or multi-location financial operations.
- Knowledge in business permitting and LGU financial requirements.
- Familiarity with digital financial tools and process automation.
Project Manager/Operations Manager
Posted today
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Job Description
Lead technical projects that transform customer communications while ensuring seamless delivery and stakeholder success.
Job Overview
Drive impactful projects at the intersection of technology and customer experience We are looking for a Project Manager with strong technical expertise in telephony and contact center systems to lead high-value projects, manage key stakeholders, and ensure seamless project delivery from start to finish.
Key Responsibilities
- Lead and manage end-to-end customer projects focused on telephony and contact center systems
- Serve as the primary point of contact between customers, technical teams, and stakeholders
- Oversee project planning, execution, timelines, and deliverables to ensure successful outcomes
- Provide technical guidance and confirm that solutions meet customer requirements
- Manage operational aspects in parallel with project delivery
- Drive effective communication, risk management, and timely problem resolution
Qualifications
- Strong technical IT background, ideally within telephony or contact center systems
- Proven experience in managing projects with high-level stakeholders
- Solid understanding of both project management and operations management
- Excellent leadership, communication, and problem-solving skills
Why Join Us?
Healthy, supportive, and conducive work environment (Great Place to Work Certified for three consecutive years)
Work with an innovative company delivering cutting-edge solutions across multiple industries
Lead a team in a fast-paced, high-growth environment
Competitive salary with opportunities for career advancement
Collaborative, forward-thinking work culture
21 leave credits plus all client-based holidays
HMO coverage with dependent benefits
Exposure to world-class leadership from both local and international supervisors
Ready to take your sales career to the next level? Apply now
2025 Delivery Operations GVPAD - Operations Manager
Posted 9 days ago
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Job Description
2025 Delivery Operations GVPAD - Operations Manager
Job Description
This job ad is for the OM opening in Alabang for Telco Sales Account. Only profiles with Sales background will be processed at this time.
The Mgr Operations is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
**Essential Functions/Core Responsibilities**
+ Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
+ Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
+ Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
+ Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
+ Create and maximize relationships with client partners
+ Provide leadership and guidance to direct reportsto ensure consistent administration of company policies and standards;define and implement any corrective actions needed to meet operational performance
+ Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
+ Create a positive work environmentthrough employee engagement; resolve employee relation issues in a professional and timely manner
+ Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
+ Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
+ Attend business reviews with the client
+ Handle a team of team leaders
**Candidate Profile**
+ Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
+ Call center experience preferred
+ Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
+ Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
+ Work well under pressure and follow through on items to completion while maintaining professional demeanor
+ Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
+ Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
+ Demonstrated ability to mentor, coach and provide direction to a team of employees
+ Willingness to work a flexible schedule
Location:
PHL Quezon City - Tera Tower 11th Floor
Language Requirements:
Time Type:
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