4 Operations Manager jobs in Cebu
operations manager
Posted today
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Job Description
- Provides operational and strategic direction to the diverse workforce for the installation and maintenance project both copper and fiber services in the residential and business establishments in Bicol area.
- Assumes operations management from concept to implementation phase for communications initiatives; routine inspection and audit of service standards to maintain the highest quality of service
- Demonstrates strong leadership capabilities that drive team engagement, accountability and performance excellence to boost the performance and morale of the operations teams to meet the operations' KPI and all contractual obligations
- Assists in the development of the project's contingency/risk management.
- Interface with both internal and external clients in order to meet service requirements; coordinates close communication and cooperation with client in relationship to the delivery of service to the customers
- Ability to plan work operations, implements operational policies and procedures, distributes the workload within the available workforce and manages business objectives through innovation, flexibility and creativity
- Oversees the work of all the areas of responsibility; ensures SOs and tickets dispatched for the day are completed within the required SLAs without sacrificing both quality and safety compliance
- Responsible for the performance evaluation of the Operation teams; recommends training and development to enhance the skills and competencies of the Operation team.
- Extends assistance to other departments to achieve the operational needs and objectives
- Work closely with the Project Manager drive the success and outcome of the project
Senior Operations Manager
Posted 10 days ago
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Job Description
Senior Operations Manager
Job Description
Location:
PHL Cebu - The Mactan Newtown - 3rd Flr
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Project Manager/Operations Manager
Posted today
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Lead technical projects that transform customer communications while ensuring seamless delivery and stakeholder success.
Job Overview
Drive impactful projects at the intersection of technology and customer experience We are looking for a Project Manager with strong technical expertise in telephony and contact center systems to lead high-value projects, manage key stakeholders, and ensure seamless project delivery from start to finish.
Key Responsibilities
- Lead and manage end-to-end customer projects focused on telephony and contact center systems
- Serve as the primary point of contact between customers, technical teams, and stakeholders
- Oversee project planning, execution, timelines, and deliverables to ensure successful outcomes
- Provide technical guidance and confirm that solutions meet customer requirements
- Manage operational aspects in parallel with project delivery
- Drive effective communication, risk management, and timely problem resolution
Qualifications
- Strong technical IT background, ideally within telephony or contact center systems
- Proven experience in managing projects with high-level stakeholders
- Solid understanding of both project management and operations management
- Excellent leadership, communication, and problem-solving skills
Why Join Us?
Healthy, supportive, and conducive work environment (Great Place to Work Certified for three consecutive years)
Work with an innovative company delivering cutting-edge solutions across multiple industries
Lead a team in a fast-paced, high-growth environment
Competitive salary with opportunities for career advancement
Collaborative, forward-thinking work culture
21 leave credits plus all client-based holidays
HMO coverage with dependent benefits
Exposure to world-class leadership from both local and international supervisors
Ready to take your sales career to the next level? Apply now
2025 Delivery Operations GVPAD - Operations Manager
Posted 10 days ago
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Job Description
2025 Delivery Operations GVPAD - Operations Manager
Job Description
This job ad is for the OM opening in Alabang for Telco Sales Account. Only profiles with Sales background will be processed at this time.
The Mgr Operations is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
**Essential Functions/Core Responsibilities**
+ Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
+ Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
+ Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
+ Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
+ Create and maximize relationships with client partners
+ Provide leadership and guidance to direct reportsto ensure consistent administration of company policies and standards;define and implement any corrective actions needed to meet operational performance
+ Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
+ Create a positive work environmentthrough employee engagement; resolve employee relation issues in a professional and timely manner
+ Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
+ Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
+ Attend business reviews with the client
+ Handle a team of team leaders
**Candidate Profile**
+ Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
+ Call center experience preferred
+ Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
+ Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
+ Work well under pressure and follow through on items to completion while maintaining professional demeanor
+ Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
+ Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
+ Demonstrated ability to mentor, coach and provide direction to a team of employees
+ Willingness to work a flexible schedule
Location:
PHL Quezon City - Tera Tower 11th Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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