3 Operations Manager jobs in Cebu
Senior Operations Manager
Cebu, Cebu
Concentrix
Posted 6 days ago
Job Viewed
Job Description
Job Title:
Senior Operations Manager
Job Description
Location:
PHL Cebu - The Mactan Newtown - 3rd Flr
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Senior Operations Manager
Job Description
Location:
PHL Cebu - The Mactan Newtown - 3rd Flr
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
0
2025 Delivery Operations GVPAD - Operations Manager
Cebu, Cebu
Concentrix
Posted 28 days ago
Job Viewed
Job Description
Job Title:
2025 Delivery Operations GVPAD - Operations Manager
Job Description
This job ad is for the OM opening in Alabang for Telco Sales Account. Only profiles with Sales background will be processed at this time.
The Mgr Operations is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
**Essential Functions/Core Responsibilities**
+ Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
+ Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
+ Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
+ Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
+ Create and maximize relationships with client partners
+ Provide leadership and guidance to direct reportsto ensure consistent administration of company policies and standards;define and implement any corrective actions needed to meet operational performance
+ Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
+ Create a positive work environmentthrough employee engagement; resolve employee relation issues in a professional and timely manner
+ Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
+ Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
+ Attend business reviews with the client
+ Handle a team of team leaders
**Candidate Profile**
+ Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
+ Call center experience preferred
+ Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
+ Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
+ Work well under pressure and follow through on items to completion while maintaining professional demeanor
+ Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
+ Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
+ Demonstrated ability to mentor, coach and provide direction to a team of employees
+ Willingness to work a flexible schedule
Location:
PHL Quezon City - Tera Tower 11th Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
2025 Delivery Operations GVPAD - Operations Manager
Job Description
This job ad is for the OM opening in Alabang for Telco Sales Account. Only profiles with Sales background will be processed at this time.
The Mgr Operations is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
**Essential Functions/Core Responsibilities**
+ Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
+ Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
+ Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
+ Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
+ Create and maximize relationships with client partners
+ Provide leadership and guidance to direct reportsto ensure consistent administration of company policies and standards;define and implement any corrective actions needed to meet operational performance
+ Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
+ Create a positive work environmentthrough employee engagement; resolve employee relation issues in a professional and timely manner
+ Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
+ Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
+ Attend business reviews with the client
+ Handle a team of team leaders
**Candidate Profile**
+ Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
+ Call center experience preferred
+ Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
+ Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
+ Work well under pressure and follow through on items to completion while maintaining professional demeanor
+ Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
+ Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
+ Demonstrated ability to mentor, coach and provide direction to a team of employees
+ Willingness to work a flexible schedule
Location:
PHL Quezon City - Tera Tower 11th Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
1
Senior Operations Manager- 4 to 10 years of BPO experience
Cebu, Cebu
GGAS Services
Posted 9 days ago
Job Viewed
Job Description
Senior Operations Manager – Healthcare Account
Company: (Your Company Name) br>Location: IT Park, Cebu (Onsite)
Position Type: Full-Time, Night Shift
Salary: Php 150,000 185,00
Start Date: ASAP
Job Summary
We’re seeking an experienced Senior Operations Manager to lead a healthcare account in a BPO setup. The ideal candidate will manage operations, ensure team efficiency, and maintain client expectations. < r>
Key Responsibilities
Oversee day-to-day operations of the healthcare account
Lead and mentor a team of operations staff
Monitor performance metrics and drive continuous improvement
Coordinate with internal stakeholders and clients
Implement best practices to meet service-level agreements (SLAs)
Qualifications
4 to 10 years of BPO experience, preferably with healthcare accounts
Strong leadership and performance-management skills
Comfortable with onsite placement at IT Park, Cebu
Available for night shifts
Immediate availability is a plus
Company: (Your Company Name) br>Location: IT Park, Cebu (Onsite)
Position Type: Full-Time, Night Shift
Salary: Php 150,000 185,00
Start Date: ASAP
Job Summary
We’re seeking an experienced Senior Operations Manager to lead a healthcare account in a BPO setup. The ideal candidate will manage operations, ensure team efficiency, and maintain client expectations. < r>
Key Responsibilities
Oversee day-to-day operations of the healthcare account
Lead and mentor a team of operations staff
Monitor performance metrics and drive continuous improvement
Coordinate with internal stakeholders and clients
Implement best practices to meet service-level agreements (SLAs)
Qualifications
4 to 10 years of BPO experience, preferably with healthcare accounts
Strong leadership and performance-management skills
Comfortable with onsite placement at IT Park, Cebu
Available for night shifts
Immediate availability is a plus
This advertiser has chosen not to accept applicants from your region.
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