What Jobs are available for IT Support in Makati?

Functional Responsibilities:

- Provide support for desktop, application, and printer issues escalated from the Service Desk.

- Diagnose and resolve complex hardware, software, and connectivity problems, ensuring

minimal disruption to end-user productivity.

- Perform root-cause analysis and contribute to problem management to prevent recurring

issues.

- Take ownership of escalated tickets in the ticketing system (4me / Xurrent), ensuring timely

updates and accurate resolution documentation.

- Escalate unresolved infrastructure or network issues to Infrastructure team with detailed

analysis and supporting information.

- Leverage the knowledge base and contribute improvements for efficient first-touch

resolutions.

- Work closely with the IT Manager, Infrastructure, and Vendor teams to coordinate actions,

follow-ups, and resolutions.

- Communicate effectively with end users and technical teams to ensure clear expectations and

timely feedback.

- Act as a mentor and escalation point for Level 1 staff, providing guidance on troubleshooting

methods and best practices.

- Support device refresh projects, including laptop and mobile rollouts, ensuring accurate

configuration and deployment via Intune / Autopilot.

- Assist in monitoring device performance and compliance through Microsoft Endpoint

Manager tools.

- Assist in system health monitoring, patch compliance, and endpoint security.

- Coordinate proactive checks and follow up on recurring alerts or incidents.

- Maintain and update knowledge base articles, FAQs, and configuration guides.

- Document root-cause analyses, resolutions, and lessons learned for continuous improvement.

Requirements:

- Minimum 3+ years' experience in IT support, service desk, or desktop support roles

mandatory.

- Previous experience handling desktop escalations or complex end-user issues is mandatory.

- Demonstrated experience with Intune / Autopilot management mandatory.

- Proficiency with 4me / Xurrent or similar ITSM ticketing systems mandatory.

- Strong knowledge of MS Office 365, Active Directory, and Windows operating systems

mandatory.

- Experience in device imaging, deployment, and endpoint security management.

Nice to have:

- Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).

- Experience with Microsoft SharePoint and Teams administration a plus.

Join the awesome team and enjoy these benefits & perks:

• Hybrid Work Setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client based in Australia specializes in helping businesses build efficient and successful hybrid teams by combining client's current team and offshore talent. With their expertise, they can maximize productivity, enhance collaboration, and achieve cost-effective results.

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Axiom Technologies
is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at

We are looking for a skilled
Desktop Support Engineer
to provide technical assistance to our internal users. In this role, you will be responsible for installing, configuring, and troubleshooting desktop systems, hardware, software, and network issues. You'll be the first point of contact for technical support, ensuring a high level of customer satisfaction and timely issue resolution.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via the ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications:

Required:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Preferred:

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

• On-site support may be required.
• Occasional lifting of equipment (up to 25 lbs).
• Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.
• Traveling to multiple sites may be required as per operational demands.

How to Apply

If this opportunity aligns with your career goals, send your resume to

Position: Help Desk Support

Location: Makati City

The Help Desk Support will serve as the first point of contact for clients' inquiries and concerns related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information dissemination, and efficient coordination with providers and internal departments to support employees' needs and enhance overall service satisfaction.

Key Responsibilities

• Assistance & Inquiry Handling
• Respond to queries related to insurance benefits, coverage, eligibility, and claims procedures.
• Provide accurate and timely information regarding Life, HMO/Medical, and Personal Accident insurance policies.
• Guide through claim filing, membership updates, and benefit availment.
• Coordination with Providers & Internal Teams
• Liaise with insurance providers for enrollment, renewals, endorsements, and claim resolutions.
• Escalate unresolved issues to the appropriate department or insurance provider.
• System & Record Management
• Update and maintain employee insurance records in the system.
• Ensure accuracy, confidentiality, and compliance with company policies and data privacy standards.
• Generate reports on insurance utilization, claim trends, and support ticket resolution.
• Process Improvement & Communication
• Provide feedback to improve internal processes related to employee insurance benefits.
• Assist in creating FAQs, guidelines, and communications to educate employees on their insurance benefits.
• Participate in insurance orientations, briefings, or wellness-related programs.

Qualifications

• Bachelor's degree Business Administration, or medical related field.
• At least 1–2 years of experience in help desk, or benefits administration (preferably with insurance handling).
• Familiarity with Life, HMO/Medical, and Personal Accident Insurance policies and processes.
• Strong communication and interpersonal skills with customer-service orientation.
• Proficient in MS Office and comfortable with HRIS/help desk ticketing systems.
• Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
• Ability to handle sensitive and confidential information with professionalism.

Key Competencies

• Customer Service Orientation
• Problem-Solving and Analytical Thinking
• Attention to Detail and Accuracy
• Team Collaboration and Coordination
• Empathy and Patience in Handling Employee Concerns

Job Types: Full-time, Permanent

Benefits:

• Company events
• Health insurance
• Life insurance
• Promotion to permanent employee

Work Location: In person

This is Work On Site in Shaw, Mandaluyong & Night Shift.

Our Data Center Global Client is looking for additional supports. You will provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time.  Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner.  Primary responsibilities are focused on handling requests and ensuring accurate transactional processing through emails and tools like Service Now or Salesforce.

Roles and Responsibilities include, but is not limited to:

·    Respond to email inquiries and requests through Customer Success Team Mailbox

·    Process and assign incoming requests from Customers from the Customer Success Team & Tour Request Mailboxes, Service Now and SFDC

·    Accomplish Special Projects from Customer Success Managers

·    Assign Qualtrics(detractor) cases to CSMs

·    Draft Recognition emails and Thank you emails

What we offer

• Competitive salary and performance-based incentives
• Comprehensive benefits package, including HMO, Group life insurance
• Opportunities for career growth and professional development
• Supportive team environment with a focus on work-life balance

About us

IBEX Global Solutions (Philippines) Inc. is a leading provider of customer experience and business process outsourcing solutions. With a strong presence in the Philippines, we partner with some of the world's most recognizable brands to deliver exceptional service and support. Our company is committed to creating a diverse and inclusive workplace, where employees can thrive and contribute to our continued success.

Apply now to become a part of our dynamic team

Job Description

• Responsible for ensuring a high level of customer satisfaction.
• Provides pre-sales technical support.
• Assists clients with product selection and configuration.
• Conducts product presentations and demonstrations to clients.
• Performs fieldwork and handles in-house repairs for walk-in clients.
• Capable of following various procedures as per client requirements.
• Performs other tasks that may be assigned.

• BACHELORS DEGREE ON BS INFORMATION TECHNOLOGY
• NO EXPIRNECRE REQUIRED
• BASIC PROGRAMMING AND FIELD SUPPORT

Job Type: Full-time

Pay: Php695.00 per day

Work Location: In person

KEY RESPONSIBILITIES

• Manage all on-site demo, set-up/ installation, hardware/ software repair, preventive maintenance and test tasks to Lexmark Printer, and other IT equipment.

JOB REQUIREMENTS AND QUALIFICATIONS

• Associate's or Bachelor's degree in related field or technical courses.
• Entry level - Fresh graduates are welcome to apply.
• With or without work related experience.
• Knowledge in basic technical repair for electronics or any computer service with basic software troubleshooting skills.
• Good communication skills in oral and written.
• Ability to work independently and reliably.
• Ability to work under pressure.
• Ability to multi-task and manage time effectively.
• Willing to work in field or travel nationwide.
• Preferably living in South NCR such as Taguig City, Makati City, and Mandaluyong City.

Job Types: Full-time, Fresh graduate

Benefits:

• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

At iCXeed, we empower global teams through exceptional technical expertise and customer support. We're looking for a Technical Support who's passionate about technology, networking, and delivering excellent service to customers around the world.

• Provide responsive support to global customers via phone, social media, and ticketing systems.
• Diagnose and resolve issues related to IP configuration, connectivity, and bandwidth.
• Guide customers through troubleshooting steps and document accurate resolutions.
• Maintain detailed case records and ensure clear communication throughout the support process.
• Collaborate with internal teams to enhance our knowledge base, release notes, and product documentation.
• Troubleshoot networking issues (TCP/IP, DNS, DHCP, routing, switching, latency, etc.).
• Support customers in setting up and maintaining video-over-IP systems.
• Escalate complex issues to Pre-Sales or Product Management teams while ensuring the customer stays informed.

• Strong customer service orientation with a problem-solving mindset.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing, switching).
• Experience using network diagnostic tools such as ping, traceroute, or Wireshark.
• Excellent English communication skills—both written and spoken—with a professional phone manner.
• Ability to translate technical solutions into clear, simple instructions.
• Understanding of video streaming workflows and protocols such as SRT, RTMP, RTSP, and NDI.

Preferred Qualifications:

• Certifications such as CompTIA Network+, CCNA, or equivalent.
• Experience with the NDI (Network Device Interface) ecosystem or other media transport technologies.
• Knowledge of network design or optimization for video and audio applications.
• Familiarity with Zoho Desk or similar CRM systems.

Location: Onsite | Ayala, Makati

Employment Type: Full-time

Schedule: Night & Rotating Shift

About the Role

We're looking for a Technical Support Representative who is passionate about solving problems, helping customers, and delivering outstanding service. In this role, you'll be the front line of support for users experiencing technical issues—ensuring every interaction ends with a solution and a smile.

What You'll Do

• Provide technical assistance and troubleshooting support via phone, email, or chat.
• Diagnose, analyze, and resolve hardware, software, or network-related issues.
• Escalate complex issues to higher-level support when necessary.
• Document all customer interactions and resolutions accurately.
• Deliver a customer experience that reflects empathy, clarity, and efficiency.
• Stay updated on product knowledge and system updates to provide the best support possible.

What We're Looking For

• At least 6 months of experience in technical support (BPO experience).
• Strong understanding of computer systems, mobile devices, and common software applications.
• Excellent communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work on shifting schedules, weekends, and holidays as needed.
• A team player with a customer-first mindset.

Preferred Qualifications

• Background in IT, Computer Science, or related field (undergraduate or vocational).
• Familiarity with ticketing tools and CRM systems.
• Experience supporting SaaS, telecommunications, or tech products is a plus.

Why Join Us

• Competitive salary and performance incentives
• Comprehensive health and wellness benefits
• Opportunities for career growth and upskilling
• Dynamic and inclusive work environment

Ready to start your next career move? Apply now