72 Instructional Designer jobs in the Philippines

Job Description

Job Title:
Instructional Designer

Department:
Learning and Development

SUMMARY

We are seeking a highly motivated, collaborative and experienced Instructional Designer to join our team. As an Instructional Designer, you will play a crucial role in creating engaging and effective learning experiences for our internal and external stakeholders. You will collaborate with subject matter experts and clients to design and develop innovative learning materials that align with our organizational goals and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following.Other duties may be assigned.

Curriculum Development:
Design, develop, and update learning solutions in the ID Team Capability Suite to ensure they are engaging, effective, and aligned with learning objectives.

Instructional Design:
Apply instructional design and adult learning principles to create various types of content, such as eLearning modules, instructor-led training materials, videos, simulations, gamified activities and assessments.

Multimedia Development and Visual Design:
Develop and produce multimedia content, including graphics, videos, animations, and interactive elements to enhance the learning experience and is consistent with company branding and WCAG compliance.

Evaluation and Assessment:
Develop and implement assessment methods to measure the effectiveness of training programs and make necessary improvements based on learner feedback.

Collaboration:
Collaborate closely with subject matter experts and clients to ensure accurate and relevant content.

Project Management:
Manage multiple instructional design projects simultaneously, ensuring they are completed on time.

EDUCATION and/or EXPERIENCE

Bachelor's degree in Instructional Design, Education, or a related field.

At least 3-5 years of experience as an Instructional Designer or similar role.

Proficiency in eLearning authoring tools (e.g. Articulate 360 suite).

Strong knowledge of instructional design principles and adult learning theories (e.g. ADDIE, SAM)

Excellent communication and interpersonal skills.

Creative and innovative mindset with the ability to think outside the box.

Project management skills and very high attention to detail.

Multimedia, Video Editing and graphic design skills are preferred (e.g. Adobe Premiere Pro, After Effects, Illustrator, Photoshop and InDesign).

Certification in instructional design (e.g. Certified Professional in Learning and Performance - CPLP) is a plus.

Experience in roleplay or tools simulations using AI is a plus.

Preferred Qualifications:

• Experience designing and developing roleplay simulations using AI tools (e.g., SecondNature, Rehearsal, ChatGPT) or non-AI methods (e.g., branching scenarios, live roleplays).
• Familiarity with scenario-based learning strategies that support skill development in customer service, sales, or technical training environments.
• Prior experience creating roleplay flows using interactive platforms or custom-built solutions, including programming simulations via tools like Google Apps Script (e.g., simulating roleplay logic in Google Sheets or Forms with code-driven feedback and flow control).

This role focuses on creating engaging, impactful, and learner-centered digital content. You will design and develop e-learning materials, interactive courses, and multimedia assets that enhance the overall learning experience. The ideal candidate is skilled in instructional design principles, adult learning theory, and creative tools such as Articulate Rise360 and Canva.

Key Responsibilities

Course Creation & Development

• Design and develop e-learning courses using Articulate Rise360.
• Create graphics, visuals, and videos with Canva to increase engagement.
• Optimize course frameworks to meet content and learner needs.
• Collaborate with stakeholders to gather feedback and refine content.
• Ensure quality standards and learner-first design in all deliverables.

Content Design & Learning Experience

• Apply instructional design principles and adult learning theory to craft effective learning materials.
• Develop assessments, quizzes, and knowledge checks to measure learning outcomes.
• Incorporate interactive elements to drive learner participation.
• Continuously update and optimize content for improved learner engagement.

Cross-Functional Collaboration

• Partner with training teams to align course design with program goals.
• Work with subject matter experts (SMEs) to translate complex information into easy-to-understand learning content.
• Coordinate with vendors or external partners for multimedia and design needs.

Skills & Experience

• 3–5 years in instructional design and e-learning development.
• Strong expertise in Articulate Rise360, Canva, and Google Workspace.
• Knowledge of instructional design models and adult learning theory.
• Ability to transform technical or complex concepts into learner-friendly content.
• Creative mindset with strong storytelling and visual communication skills.
• Excellent project management and organizational skills.
• Familiarity with AI-enabled learning tools is a plus.
• Start-up or high-growth environment experience is an advantage.
• Self-starter with adaptability, problem-solving skills, and a learner-first approach.

Why Join Edge?

Edge is at a pivotal growth point, and this role offers the rare opportunity to shape the future of global employment. Here, your work directly impacts our growth trajectory, empowers businesses, and creates global employment opportunities. We're not just offering a job; we're inviting you to be part of a revolution. Ready to leave a global footprint and change lives? Edge is where your vision can become our reality.

Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.

About the Role

As an Instructional Designer, you will:

• Design and develop various training materials including instructor-led training (ILT), virtual instructor-led training (vILT), eLearning, eTraining, and video-based content for clients or off-the-shelf products.
• Utilize a range of tools including Microsoft Office suite, Articulate, Camtasia, Vyond, and other relevant software to create engaging and interactive training content.
• Create comprehensive training materials such as facilitator guides, participant workbooks, job aids, eLearning modules, instructional videos, and interactive assessments.
• Consistently build and maintain relationships with subject matter expert groups to gather and effectively incorporate financial markets content into various training modalities.
• Maintain world-class quality standards for all training content, employing fundamental principles of instructional design across different delivery methods.
• Collaborate with different functions within the team and the overall business to ensure training objectives align with organizational goals.
• Develop and maintain high-quality storyboards, scripts, and interactive elements for on-demand learning modules.
• Convert existing training materials between different modalities as needed (e.g., adapting instructor-led content for eLearning or virtual delivery).
• Inject the Thomson Reuters brand attributes (human, agile, clear, optimistic) into all training offerings, regardless of the delivery method.
• Continuously build personal knowledge of financial markets, Thomson Reuters products, and the firm's clients to enhance the relevance and accuracy of training materials.
• Stay current with emerging trends in instructional design and educational technology, particularly in tools like Articulate, Camtasia, and Vyond.
• Attend professional courses, seminars, and webinars; read journals and trade publications to gain knowledge of market factors affecting the assigned primary focus area and to enhance skills in various content development tools.
• Ensure all training materials are accessible, engaging, and effective across different learning styles and delivery platforms.

About You

As an Instructional Designer, you should ideally possess the following:

• You contribute to curriculum development projects and are skilled at creating engaging and effective learning materials.
• You adapt your instructional approach and content format based on the specific requirements of each project, whether it's e-learning, instructor-led training, or blended learning.
• You actively participate in internal calibration sessions to ensure alignment and consistency in training delivery and content quality.
• You engage in peer reviews as needed, offering constructive feedback and collaborating to uphold high standards in learning design.

About Dialpad
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit to learn more.

Being a Dialer
At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success:
Scrappy, Curious, Optimistic, Persistent,
and
Empathetic
.

Your role
As an Instructional Designer & Facilitator, you'll be at the forefront of educating our support teams on the ins and outs of our platform, systems, and tools. You'll design and deliver technical training programs that help agents navigate complex environments, troubleshoot efficiently, and deliver high-quality technical support.

This role requires a unique blend of technical acumen, instructional design, and facilitation skills. You'll partner closely with subject matter experts, product teams, and support operations to ensure our training is accurate, up-to-date, and aligned with evolving business needs.

Your work will directly influence the speed, accuracy, and confidence of our technical support teams—making a real impact on customer satisfaction and internal efficiency.

This position reports to our CX Learning & Enablement Manager and has the opportunity to be based in our Pasig City, Metro Manila Office (flexible hybrid setting). Candidates must be able to work under US Pacific time hours (7am - 4pm).

Our Customer Experience (CX) team is dedicated to delivering outstanding support that drives customer satisfaction and success. Within this organization, the CX Enablement function plays a pivotal role in preparing our frontline teams with the tools, training, and knowledge they need to confidently support our products and services.

The CX Enablement team empowers agents and technical support specialists with the skills to troubleshoot, resolve, and communicate complex technical issues effectively. We work cross-functionally to translate technical knowledge into clear, actionable training that supports both our team's performance and our customers' needs.

We're curious, collaborative, and solutions-oriented—and we're passionate about creating a learning culture that's as dynamic and agile as the technology we support.

What You'll Do

• Lead engaging, interactive training sessions (virtual and/or in-person) for new hires and tenured support agents focused on systems, tools, workflows, and technical troubleshooting.
• Foster a supportive and inclusive learning environment where participants feel comfortable asking questions and sharing experiences.
• Use a variety of facilitation techniques to accommodate different learning styles and keep sessions dynamic and impactful.
• Guide learners through real-world scenarios, role plays, and hands-on practice to build confidence and retention.
• Provide real-time feedback, coaching, and support to learners during and after training sessions.
• Continuously assess learner engagement and comprehension, adjusting facilitation style as needed.
• Gather and relay feedback to improve training content, delivery methods, and learner experience.
• Analyze learning needs and objectives to design effective and results-driven learning experiences.
• Support the implementation of new tools, systems, or workflows by creating technical enablement strategies and resources. (slide decks, documentation, video tutorials, Guru cards, and job aids).
• Translate complex technical information into clear, engaging, and digestible content for learners at varying technical levels.
• Partner with subject matter experts (SMEs), product, engineering, and support teams to ensure training content is accurate and up to date.
• Create assessments, quizzes, and hands-on exercises to reinforce learning and measure retention.
• Continuously improve learning experiences by monitoring and evaluating learner feedback, performance data, and KPIs.
• Continuously update training programs in response to product changes, process updates, and evolving business needs.
• Maintain and update course content within the LMS, ensuring accuracy and relevance.
• Monitor learner progress, generate reports, and analyze data to evaluate the effectiveness of learning experiences.
• Troubleshoot technical issues related to the LMS and provide timely support to learners and stakeholders.
• Become a subject matter expert on our products, staying updated on the latest features, updates, and enhancements.
• Demonstrate a deep understanding of our products' capabilities, use cases, and competitive advantages.
• Collaborate with product teams to provide insights on learner feedback and contribute to product improvement based on training outcomes.
• Stay up-to-date with the latest trends and advancements in learning technologies, multimedia development, and instructional design methodologies.

Skills You'll Bring

• 2 - 5 years of experience in technical training, L&D, customer support, or a technical enablement role.
• Strong facilitation skills with experience delivering technical content to a variety of audiences.
• Deep understanding of technical concepts, telephony, systems, APIs, or platforms, with the ability to explain them clearly to non-technical audiences.
• Proficient with tools like LMS platforms, screen recording software, presentation tools, and remote collaboration platforms.
• Excellent written and verbal English communication skills.
• Ability to manage multiple projects and priorities in a fast-paced, constantly evolving environment.
• Experience working cross-functionally with product, engineering, and support teams.
• Experience with instructional design, curriculum development, or certifications in technical training.
• Experience working in a SaaS software support or contact center environment would be a strong asset.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Requirements
Description and Requirements
Required:

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
• Written and verbal communication skills
• Experienced in documenting software applications and creating graphics screen capture for technical illustrations. Experience leading teams. Experience in IT and Healthcare sectors preferred Asset:
• Clinical workflow comprehension or clinical work experience
• University degree
• Bilingual EN FR Uses professional concepts and company policies and procedures to solve a variety of problems of moderate complexity.
• Exercises judgment within defined processes, policies and practices to determine appropriate action or in selecting methods and techniques for obtaining solutions.
• Works under direct supervision, and follows defined procedures/processes.
• Decision making has limited risk and implications but is developing an understanding of the risk implications.
• Typically requires a minimum of 1- 3 years related experience.

Additional Job Description

• Purpose Working with the documentation team and other cross-functional teams, develop product documentation including but not limited to user guides, technical documents and online help systems.
• Research, plan, write, edit, update and maintain product documentation.
• Publish release notes create/update help articles -Generate and validate online help systems.
• Contribute to and follow the documentation processes, standards, templates and style guides.
• Contribute to the creation of effort estimates for new development work.
• Ensure accuracy and appropriate terminology.
• Deliver according to project plans and commitments.
• Ensure commitments to customers are met in a timely manner.
• Foster team work, promote unity and resolve conflict where necessary.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Core Responsibilities

Needs Analysis:

Identify performance gaps and learning objectives by analyzing target audiences and collaborating with subject matter experts (SMEs)

Instructional Design:

Develop systematic, engaging, and instructionally sound course designs, often using the ADDIE model (Analysis, Design, Development, Implementation, Evaluation)

eLearning Development:

Utilize available tools to create interactive modules, quizzes, simulations, and multimedia elements like videos and graphics

Project Management:

Plan, scope, and manage eLearning projects from initiation to delivery, ensuring deadlines are met and resources are allocated effectively

Content Creation:

Write and edit technical documents, training aids, facilitator manuals, and other instructional materials

LMS Administration:

Load and manage course content within a Learning Management System, including user enrollment, reporting, and troubleshooting

Collaboration:

Work with stakeholders, SMEs, and other designers to ensure content accuracy and relevance.

Evaluation & Testing:

Design and implement assessments to measure learning effectiveness and conduct usability testing on eLearning courses

Key Skills and Qualifications

Technical Skills: Proficiency with rapid eLearning tools, multimedia software, and Learning Management Systems (LMS)

Instructional Design Frameworks: Strong understanding of instructional design models like ADDIE

Multimedia Development: Ability to create and integrate graphics, audio, and video into course

Project Management: Skills in planning, managing timelines, and collaborating with teams

Analytical Skills: Ability to analyze learning needs, evaluate effectiveness, and troubleshoot problems

Communication Skills: Excellent written and verbal communication for collaborating with SMEs and presenting designs

General Qualities:

Lives 30 minutes or less from Eastwood

100% RTO for full time employees

Instructional Designer

Job Description

Responsibilities:

• Needs Analysis: Work closely with stakeholders to identify knowledge and performance gaps, target audience characteristics, and desired learning outcomes.
• Curriculum Design: Create comprehensive instructional design plans that align with learning objectives, utilizing sound adult learning principles and instructional design models.
• Content Development: Develop compelling learning content including e-learning modules, lesson plans, facilitator guides, participant materials, job aids, videos, simulations, and assessments.
• Multimedia Integration: Select and integrate appropriate multimedia elements (e.g., video, audio, graphics, animations) to enhance learner engagement. Ability to flex content to different learning styles.
• Pilot and Evaluation: Partner with SMEs to pilot learning solutions, collect feedback, and iterate on designs. Measure the effectiveness of training programs using appropriate evaluation methods.

Qualifications:

• Bachelor's degree in Instructional Design, Education, Educational Technology, or a related field OR Completed at least 2 years in college with no back subjects.
• Minimum 3 years' relevant experience in Instructional Design, Curriculum Design & Development.
• Proficiency in authoring tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia) and Learning Management Systems (LMS).
• Experience in Training facilitation is highly desirable.
• Excellent Communication Skills.

Work Conditions:

Location: BGC, Taguig City

Setup: Onsite/Full RTO

Schedule: Night Shift

Virtual Hiring Process

The Role

We're looking for a creative, strategic, and purpose-driven Instructional Designer to join our growing Learning and Development team at Ecosa. In this role, you'll be instrumental in designing impactful learning experiences that enable our teams to thrive, professionally and personally, while helping us deliver
"WOW" customer experiences.

At Ecosa, we don't just sell sleep solutions, we design journeys that make people's lives better. Your work will help cultivate a culture of continuous learning, innovation, and performance through engaging, effective, and scalable training materials that reflect our brand and culture.

As our Instructional Designer, you will take ownership of the entire learning material development lifecycle, from needs analysis and instructional design to development, implementation, and evaluation. You will collaborate with subject matter experts (SMEs), department leaders, and cross-functional teams to transform business challenges and learning needs into engaging, learner-centered solutions.

This role requires both creative and analytical thinking, the ability to deliver under tight deadlines, and a passion for making complex concepts easy to understand and apply in the real world.

Key Responsibilities

Learning Design & Development

• Design, develop, and maintain a wide range of learning assets, including:
• E-learning modules
• Instructor-led training guides (virtual and in-person)
• Job aids, SOPs, and knowledge base content
• Multimedia content (videos, infographics, simulations, quizzes)
• Ensure all materials are visually engaging, brand-aligned, and culturally relevant to Ecosa's global teams (PH, AU, HK, CN).

Training Needs Analysis & Collaboration

• Conduct learning needs assessments in partnership with stakeholders and SMEs to identify performance gaps and business challenges.
• Proactively recommend learning interventions and translate them into actionable, scalable learning programs.
• Lead kickoff discussions with department leads to define training goals, learner personas, and success criteria.

Learning Project Management

• Manage multiple training projects simultaneously, prioritise based on business impact, manage timelines, and communicate progress clearly.
• Maintain documentation for course development processes and version control.

Evaluation & Continuous Improvement

• Develop assessment strategies (knowledge checks, feedback forms, post-training evaluations) to measure training effectiveness.
• Gather learner feedback and analyse LMS data to drive iterative improvements.
• Continuously update and refine training materials to keep content fresh and aligned with current practices.

LMS Administration

• Upload, manage, and publish learning content to our Learning Management System (Litmos or equivalent).
• Monitor course completion, learner progress, and engagement analytics.
• Generate and share training reports with department leads and the People & Culture team.

Qualifications

• Bachelor's degree in Education, Communication, Psychology, Instructional Design, or a related field (Master's or relevant certification a plus).
• 5+ years of experience in instructional design, learning development, or a similar role, preferably in a corporate or high-growth company.
• Strong portfolio showcasing: Digital learning content, Blended learning programs, Use of instructional strategies tailored to adult learners

Instructional Design Expertise

• Deep knowledge of instructional design models (ADDIE, SAM, etc.) and adult learning theories (e.g., Bloom's Taxonomy, Kirkpatrick Model).
• Ability to simplify complex information and translate business challenges into learner-friendly, actionable content.

Tech & Tools

• Proficiency in learning development tools such as: Articulate Storyline 360, Rise, Adobe Captivate or similar, Canva, Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro)
• Video/audio editing tools (Camtasia, Audacity)
• Familiarity with LMS platforms (Litmos, Moodle, LearnUpon, etc.)
• Comfortable working with Google Workspace, Slack, ClickUp, and other collaboration tools.

Soft Skills & Mindset

• Excellent verbal and written communication skills.
• Strong project management and stakeholder coordination abilities.
• High emotional intelligence, curiosity, and a passion for learning.
• Detail-oriented with a strong quality assurance and version control mindset.
• Adaptable and comfortable working in a fast-paced, feedback-rich environment.
• A problem-solver and team player who proactively seeks solutions, not just tasks.

Why work for Ecosa?

Ecosa is an eCommerce company dedicated to transforming our customers' lives through their sleep. With a big focus on sustainability, we create sleep and home products that are proven to enhance sleep quality and take care of our planet. Founded in Australia in 2015, we have been lucky to serve over 300,000 happy customers in Australia, New Zealand, USA, Canada, and Hong Kong.

At Ecosa, we care about better sleep. We want you to arrive at work well-rested, so we've implemented a flexi-time scheme that means you can arrive at work when you're ready. We are looking for people who want to make a positive impact on the world, have an entrepreneurial spirit that sparks creativity and a mind that thinks outside the box. We aim to empower all our employees to make decisions that can help shape the future of Ecosa.

Benefits

• Competitive Salary
• Retirement Plan
• Leave Credits All Convertible to Cash
• HMO Plan + 2 Dependents Fully Covered
• Generous Performance Bonuses
• Annual Company Outing
• Flexible Leaves
• Great Career Progression
• Casual Friday, Everyday

Ecosa is an equal opportunity employer and screens applications regardless of race, age, beliefs, sex, orientation, gender identity or disability. We are growing fast, and this is a unique opportunity to grow your career with us. If this sounds like you, we want you on our team

Important Note:

Our affiliate company in the Philippines, Ecscale Solutions Inc., will be the reporting point for employees hired in the Philippines.

A7 Recruitment Corporation is hiring a Full time Instructional Designer role in Salcedo Village, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Evening
• Tuesday: Evening
• Wednesday: Evening
• Thursday: Evening
• Friday: Evening
• Expected salary: ₫60,000 - ₫90,000 per month

Work Details:

• Client: IT Consulting Company
• Job Type: Direct-hire, Full-time Employment
• Work Setup: 5x a week Report to Taguig; Night shift (8PM - 5AM)

Key Responsibilities:

• Needs Analysis: Collaborate with stakeholders to identify knowledge and

performance gaps, target audience characteristics, and desired learning outcomes.

• Curriculum Design: Create comprehensive instructional design plans aligned

with learning objectives, utilizing adult learning principles and instructional design models (e.g., ADDIE, Gagne's Nine Events). Develop measurable learning objectives.

• Content Development: Produce engaging learning content including e-learning

modules, lesson plans, facilitator guides, participant materials, job aids, videos, simulations, and assessments.

• Multimedia Integration: Select and incorporate appropriate multimedia

elements (e.g., video, audio, graphics, animations) to enhance learner engagement. Adapt content to suit different learning styles.

• Pilot and Evaluation: Partner with SMEs to pilot learning solutions, gather

feedback, and refine designs. Evaluate training effectiveness using appropriate methods.

• Project Management: Manage instructional design projects efficiently, meet

deadlines, and communicate progress to stakeholders.

• Continuous Improvement: Stay current with instructional design trends,

learning technologies, and best practices. Required Qualifications: Education:

• Bachelor's degree in Instructional Design, Education, Educational Technology,

or a related field

• OR Completed at least 2 years in college with no back subjects

Skills & Experience:

• 2+ years of instructional designer experience
• Strong understanding of adult learning theories and instructional design

principles

• Proficiency in authoring tools (e.g., Articulate Storyline, Adobe Captivate,

Camtasia) and Learning Management Systems (LMS)

• Experience with Intellum and Evolve are a big plus
• Experience with video and audio editing tools is a plus
• Excellent written and verbal communication skills
• Ability to work independently as well as collaborate with cross-functional

teams

• Demonstrated project management and organizational skills