What Jobs are available for Customer Service in Batangas City?

Key Responsibilities

• Provide general sales and customer support
• Manage emails, calls, and customer inquiries
• Enter and update orders in the ERP system
• Prepare quotations and follow up with customers
• Coordinate with production on lead times and deliveries
• Track payments for pre-pay orders
• Manage RMA (Return Merchandise Authorization) process
• Support customers using online portals
• Assist in international shipping and export documentation
• Participate in meetings and prepare reports as needed

Qualifications

• Bachelor's degree or equivalent
• Open to fresh graduates with strong communication and organizational skills
• Experience in customer service or admin work is a plus but not required
• Proficient in computer systems and CRM tools
• Team player with a positive attitude
• Experience in international support or export compliance is an advantage

Key Responsibilities

• Provide general sales and customer support
• Manage emails, calls, and customer inquiries
• Enter and update orders in the ERP system
• Prepare quotations and follow up with customers
• Coordinate with production on lead times and deliveries
• Track payments for pre-pay orders
• Manage RMA (Return Merchandise Authorization) process
• Support customers using online portals
• Assist in international shipping and export documentation
• Participate in meetings and prepare reports as needed

Qualifications

• Bachelor's degree or equivalent
• Open to fresh graduates with strong communication and organizational skills
• Experience in customer service or admin work is a plus but not required
• Proficient in computer systems and CRM tools
• Team player with a positive attitude
• Experience in international support or export compliance is an advantag

Job Type: Full-time

Pay: Php18, Php23,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance
• Paid training

Education:

• Bachelor's (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

Job Summary:

This position is an extension of Sales Team and supports both domestic and international sales and has the responsibility to provide optimum customer support to both the internal and external customers as required; to maintain, enhance, and obtain new business. Primary responsibilities for position are assisting customers with order status and tracking information, basic customer inquiries, catalog quoting, quote follow-up, order processing, assessing order payment statuses, assisting with international shipping, RMA management, CRM reporting, providing customer service for accounts and working all issues that may arise with our customers. This role requires a strong interpersonal relations, teamwork, and flexibility to support the business needs appropriately.

Job Description:

• Provide general sales support and customer service
• Develop and maintain positive customer relationships
• Support Sales Applications Engineers with general customer requests
• Manage incoming email activity
• Ability to work with multiple departments
• : entry and changes to orders
• Accurately process orders in ERP system
• Order acknowledgement
• Adding shipment methods and addressers as required
• Order status and expediting
• Work closely with production for lead-times

*

• Support and submit catalog part quotations
• Quote follow-up and CRM updates
• : determining payment status of pre-pay order
• provides backup for key customers
• manage Return Merchandise Authorization (RMA) process
• Providing RMA numbers to customers and logging of customer information into system

Qualifications:

• Bachelor's degree or equivalent
• Proficient in using computer systems and software, including CRM and customer service platforms
• A team player with a positive attitude and a genuine passion for delivering outstanding customer experiences

Desired:

• At least 1-2 years of experience in a customer service or administrative role, preferably in a manufacturing environment (preferred)
• Sales support in a manufacturing environment (preferred)
• International support experience (plus)

Work Schedules

This position may be assigned to any of the following shifts, depending on business needs:

• Day Shift: 9:00 AM – 6:00 PM
• Mid Shift: 1:00 PM – 10:00 PM
• Night Shift: 8:00 PM – 5:00 AM

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

• Health insurance
• On-site parking
• Paid training

Work Location: In person

Sales and Service Advisor

About the Role

We are currently seeking a skilled and customer-focused Service Advisor to join our team specializing in Car Accessories installation, Tint and Paint Protection Film (PPF). The Service Advisor will play a key role in providing exceptional service to our customers, managing the service workflow, and ensuring customer satisfaction throughout the installation process. The ideal candidate will have strong people management skills, sales acumen, and a passion for delivering high-quality services to our valued customers.

Responsibilities

• Greet customers in a professional and friendly manner, establishing rapport and building strong customer relationships.
• Act as the primary point of contact for customers, addressing their inquiries, providing product information, and offering expert advice on tinting and PPF options.
• Assess customer needs and provide accurate quotes and estimates for tinting and PPF services.
• Schedule appointments and manage the service workflow to ensure timely and efficient installations.
• Collaborate with the installation team to allocate resources, coordinate job assignments, and monitor project progress.
• Actively upsell additional services, accessories, or upgrades to customers to maximize sales opportunities.
• Maintain a high level of product knowledge, staying updated on the latest tinting and PPF technologies, industry trends, and best practices.
• Handle customer concerns or complaints promptly and professionally, working towards a satisfactory resolution.
• Maintain accurate and detailed records of customer interactions, service histories, and invoices.
• Coordinate with suppliers to ensure the availability of tinting and PPF materials, manage inventory levels, and place orders as necessary.
• Monitor and achieve key performance indicators (KPIs), such as customer satisfaction ratings, sales targets, and service efficiency metrics.
• Assist with general administrative tasks, including invoicing, filing, and maintaining customer databases.

Candidate Requirements:

• Previous experience in a similar role within the automotive industry, specifically in tinting and PPF, is highly preferred.
• Proven track record of providing exceptional customer service and building strong customer relationships.
• Strong sales acumen with the ability to identify upselling opportunities and achieve sales targets.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to customers.
• Solid organizational and time management abilities, with the capacity to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using computer systems and software relevant to service management.
• Knowledge of Car Accessories installation, Tinting and PPF products, techniques, and industry best practices is a plus.
• People management skills, including the ability to motivate and coordinate a team of installers.

Contact us to Apply

If you have a passion for providing exceptional customer service, strong sales skills, and a background in the automotive industry, we would love to hear from you.

Please submit your resume, along with a cover letter, outlining your relevant experience and why you would be a great fit for this role.

Job Types: Full-time, Permanent

Pay: From Php14,000.00 per month

Benefits:

• Free parking
• On-site parking
• Promotion to permanent employee

Experience:

• service related: 3 years (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Expected Start Date: 10/18/2025