2046 Customer Service Manager jobs in Taguig

About this role:

• Wells Fargo is seeking a Customer Service Manager to be part of our Sales Partners under Global Payments & Liquidity group.
• Covers jobs responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.

In this role, you will:

• Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
• Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
• Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
• Interpret and develop standards and goals for customer service
• Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
• Interact directly with external customers
• Manage allocation of people and financial resources for customer service
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Desired Qualifications:

• College graduate, any field
• With at least four (4) years professional experience related to the role
• With professional background in Payments, Liquidity, Wealth Management, Corporate Banking, Investment, Home Lending, a strong advantage
• Experience in supporting clients and or equivalent in a financial setting
• Experience in managing multiple initiatives and simultaneous projects
• Ability to manage concurrent and competing deadlines while bringing issues to quick resolution
• Ability to prioritize and meet deadlines in a dynamic and complex environment
• Proven problem solving, business reporting, and analytical skills

Job Expectations:

• Amenable to work full-time onsite, Five/Neo, BGC, Taguig
• Amenable to work on GY or night shift, 9:00 PM - 6:00 AM, weekends off
• Lead from the frontline to ensure Sales Support functions are handled effectively
• End-to-end support for our Sales team, Relationship Manager, Consultants
• Sales enablement and support

Posting End Date:

15 Oct 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

• Wells Fargo is hiring for a Customer Service Manager (VP) to support our National Servicing Group - Desktop Deposit under Global Payments & Liquidity Operations.
• Responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.

In this role, you will:

• Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
• Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
• Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
• Interpret and develop standards and goals for customer service
• Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
• Interact directly with external customers
• Manage allocation of people and financial resources for customer service
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Desired Qualifications:

• Associate or Bachelor's degree holder, in any IT-related course
• Understanding of computer networking, including but not limited to Local Area Networks ( LAN ), Wide Area Networks ( WAN ), Internet Service Provision ( ISP ), Internet Protocol ( IP ), Local Machine and Group Security Policies, Firewalls, and Web Proxy / Content Filtering.
• Advanced understanding of end-user Operating Systems, Windows 7 - 10, and Mac OS.
• Advanced understanding of commercial web browsers such as MS Internet Explorer, Mozilla Firefox, Google Chrome, and Safari.
• Advanced understanding of smartphones and tablets, including Apple iOS and Android OS, using both native application and web-based functions.
• Excellent verbal, written, and interpersonal communications skills.
• Experience in IT Support, Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, and education.
• More than two ( 2 ) years of experience in one or a combination of the following: IT Technical Support, E-Commerce Application Support, or E-Commerce Development experience.
• More than one ( 1 ) year of direct end-user support or customer service experience.
• With people management experience

Job Expectations:

• Must be amenable to work on US or night shift, Monday - Friday, weekend off
• Must be amenable to work onsite, 5/Neo, BGC, Taguig
• Manage a team of CSRs providing technical systems support and servicing to Treasury Management clients, supporting moderate to complex ecommerce products and services.
• The team serve as the first point of client contact in providing support for routine technical questions and issues related to assigned applications, systems, products and services. Examples include inquiries regarding systems status and connectivity, application workflow, and technical mechanics of Treasury Management products and services.
• Use various applications to troubleshoot and restore customer product functionality.
• The team act as a liaison between client and internal parties ( client services, sales and relationship management, technology ) to coordinate satisfactory resolution of technical issues.

Posting End Date:

24 Oct 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Duties & Responsibilities:

• Oversee all member interactions across various channels (online, in-club, voice, non-voice, social media, etc.) to deliver a consistent, high-quality experience.
• Drive continuous improvement by analyzing data, identifying pain points, and implementing scalable solutions. This includes optimizing workflows, leveraging technology, and pursuing automation opportunities.
• Lead, mentor, and coach Customer Service Team, providing them with the necessary training and resources to handle inquiries, resolve issues, and improve their communication skills.
• Monitor key business metrics and sentiment through analytics, social listening, and feedback programs to identify trends and champion solutions that boost satisfaction and retention.
• Maintain and improve self-service resources like knowledge bases and FAQs, while also implementing technology-driven solutions like Unified Communications Platform, AI chatbots, and ticketing systems to streamline support operations.
• Ensures that redress is not just about fixing a problem, but about safeguarding compliance, protecting the brand, and continuously improving the overall member experience.

Job Requirements:

• Bachelor's degree in Communications, Psychology, Business, or a related field is required, with a preference for an advanced degree or specialized training in e-commerce, customer service/customer experience, or information technology.
• At least five years of professional experience in e-commerce customer service, support, or a related field, with proven expertise in omnichannel customer experience, regulatory public relations, and cybersecurity.
• Highly proficient with modern digital tools, including CRM systems, e-commerce platforms, and unified communication tools
• Candidates must have the flexibility to work varied hours, which may include early morning shifts, weekends, holidays, and on-call rotations to meet dynamic business needs

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Description
The Role

• Collaborate with U.S. based Service Center Manager to support ongoing client relationship, requirements and resolve escalated client issues as needed
• Work with U.S. based Service Center Manager to provide reporting and trend information to clients, make recommendations to clients to improve service and efficiencies
• Consult internally with other WTW colleagues in order to develop domain knowledge for benefits technologies to consult with clients and translate the requirements into call center system functionality.

• Provide direct management to team members. Train, mentor and develop staff in the Service Center.

• Perform ongoing feedback, reviews and participate in other people management activities

• Assist associates with career development

• Foster teamwork, positive morale, open communication and "make this a great place to work".

• Drive consistent team methodology, process and deliverables.

• Ensure that standardized work processes, tools, and methodologies are being used to improve quality and profitability

• Implement standardized work processes, tools, and methodologies within the group to improve quality and profitability

• Balance workload and maximize utilization for the group.

• Resolve team/resource issues or elevate to service center leadership as needed.

Qualifications
The Requirement

• Bachelor's degree (preferred)
• Strong customer services focus (minimum 4 years' experience in Customer Service setting).
• Working knowledge of health & welfare and/or defined benefit pension plans
• At least 2 years' experience with people management
• Strong interpersonal skills particularly in resolving group management issues.
• Demonstrate strong written and verbal communication, time management, and project organization skills
• Strong proficiency in the use of desktop and web-based computer applications including Microsoft Office (particularly Word and Excel), Database and Software programs, Internet Navigation and Call Center systems; the ability to use several at the same time
• Ability and desire to promote professional development of staff
• Ability to motivate group members to initiate process improvements
• Ability to learn new technologies and solve problems in a complex environment
• Be available for extended work hours as needed
• Demonstrate client service focus and flexibility in supporting client requests
• Demonstrate commitment to quality and continuous improvement
• Demonstrate a desire to learn and accept new challenges

WTW is an equal opportunity employer

• Taguig, Metro Manila, Philippines

Bevorzugt

The Role

• Collaborate with U.S. based Service Center Manager to support ongoing client relationship, requirements and resolve escalated client issues as needed
• Work with U.S. based Service Center Manager to provide reporting and trend information to clients, make recommendations to clients to improve service and efficiencies
• Consult internally with other WTW colleagues in order to develop domain knowledge for benefits technologies to consult with clients and translate the requirements into call center system functionality.
• Provide direct management to team members. Train, mentor and develop staff in the Service Center.
• Perform ongoing feedback, reviews and participate in other people management activities
• Assist associates with career development
• Foster teamwork, positive morale, open communication and "make this a great place to work".
• Drive consistent team methodology, process and deliverables.
• Ensure that standardized work processes, tools, and methodologies are being used to improve quality and profitability
• Implement standardized work processes, tools, and methodologies within the group to improve quality and profitability
• Balance workload and maximize utilization for the group.
• Resolve team/resource issues or elevate to service center leadership as needed.

The Requirement

• Bachelor's degree (preferred)
• Strong customer services focus (minimum 4 years' experience in Customer Service setting).
• Working knowledge of health & welfare and/or defined benefit pension plans
• At least 2 years' experience with people management
• Strong interpersonal skills particularly in resolving group management issues.
• Demonstrate strong written and verbal communication, time management, and project organization skills
• Strong proficiency in the use of desktop and web-based computer applications including Microsoft Office (particularly Word and Excel), Database and Software programs, Internet Navigation and Call Center systems; the ability to use several at the same time
• Ability and desire to promote professional development of staff
• Ability to motivate group members to initiate process improvements
• Ability to learn new technologies and solve problems in a complex environment
• Be available for extended work hours as needed
• Demonstrate client service focus and flexibility in supporting client requests
• Demonstrate commitment to quality and continuous improvement
• Demonstrate a desire to learn and accept new challenges

WTW is an equal opportunity employer

The Role

• Collaborate with U.S. based Service Center Manager to support ongoing client relationship, requirements and resolve escalated client issues as needed
• Work with U.S. based Service Center Manager to provide reporting and trend information to clients, make recommendations to clients to improve service and efficiencies
• Consult internally with other WTW colleagues in order to develop domain knowledge for benefits technologies to consult with clients and translate the requirements into call center system functionality.
• Provide direct management to team members. Train, mentor and develop staff in the Service Center.
• Perform ongoing feedback, reviews and participate in other people management activities
• Assist associates with career development
• Foster teamwork, positive morale, open communication and "make this a great place to work".
• Drive consistent team methodology, process and deliverables.
• Ensure that standardized work processes, tools, and methodologies are being used to improve quality and profitability
• Implement standardized work processes, tools, and methodologies within the group to improve quality and profitability
• Balance workload and maximize utilization for the group.
• Resolve team/resource issues or elevate to service center leadership as needed.

The Requirement

• Bachelor's degree (preferred)
• Strong customer services focus (minimum 4 years' experience in Customer Service setting).
• Working knowledge of health & welfare and/or defined benefit pension plans
• At least 2 years' experience with people management
• Strong interpersonal skills particularly in resolving group management issues.
• Demonstrate strong written and verbal communication, time management, and project organization skills
• Strong proficiency in the use of desktop and web-based computer applications including Microsoft Office (particularly Word and Excel), Database and Software programs, Internet Navigation and Call Center systems; the ability to use several at the same time
• Ability and desire to promote professional development of staff
• Ability to motivate group members to initiate process improvements
• Ability to learn new technologies and solve problems in a complex environment
• Be available for extended work hours as needed
• Demonstrate client service focus and flexibility in supporting client requests
• Demonstrate commitment to quality and continuous improvement
• Demonstrate a desire to learn and accept new challenges

WTW is an equal opportunity employer

The Role

• Collaborate with U.S. based Service Center Manager to support ongoing client relationship, requirements and resolve escalated client issues as needed
• Work with U.S. based Service Center Manager to provide reporting and trend information to clients, make recommendations to clients to improve service and efficiencies
• Consult internally with other WTW colleagues in order to develop domain knowledge for benefits technologies to consult with clients and translate the requirements into call center system functionality.
• Provide direct management to team members.  Train, mentor and develop staff in the Service Center.
• Perform ongoing feedback, reviews and participate in other people management activities
• Assist associates with career development
• Foster teamwork, positive morale, open communication and "make this a great place to work".
• Drive consistent team methodology, process and deliverables.
• Ensure that standardized work processes, tools, and methodologies are being used to improve quality and profitability
• Implement standardized work processes, tools, and methodologies within the group to improve quality and profitability
• Balance workload and maximize utilization for the group.
• Resolve team/resource issues or elevate to service center leadership as needed.

The Requirement

• Bachelor's degree (preferred)
• Strong customer services focus (minimum 4 years' experience in Customer Service setting).
• Working knowledge of health & welfare and/or defined benefit pension plans
• At least 2 years' experience with people management
• Strong interpersonal skills particularly in resolving group management issues.
• Demonstrate strong written and verbal communication, time management, and project organization skills
• Strong proficiency in the use of desktop and web-based computer applications including Microsoft Office (particularly Word and Excel), Database and Software programs, Internet Navigation and Call Center systems; the ability to use several at the same time
• Ability and desire to promote professional development of staff
• Ability to motivate group members to initiate process improvements
• Ability to learn new technologies and solve problems in a complex environment
• Be available for extended work hours as needed
• Demonstrate client service focus and flexibility in supporting client requests
• Demonstrate commitment to quality and continuous improvement
• Demonstrate a desire to learn and accept new challenges

WTW is an equal opportunity employer

What Customer Service Management Contributes To Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Management is responsible for strategic oversight and leadership direction within the Customer Service function.

Qualifications

• 8-12 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred

What is expected of you and others at this level

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff
• Participates in the development of policies and procedures to achieve specific goals
• Ensures employees operate within guidelines
• Decisions have a short term impact on work processes, outcomes and customers
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
• Interactions normally involve resolution of issues related to operations and/or projects
• Gains consensus from various parties involved

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

About this role:

Wells Fargo is seeking a Customer Service Associate Manager.

In Wells Fargo's Automated Clearing House (ACH) Operations, we succeed through the dedication of our team, providing team members with the tools, the training, and the opportunities to achieve their full potential. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

In this role, you will:

• Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service
• Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service
• Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under direction of customer service management, leveraging interpretation of policies and procedures
• Collaborate and consult with internal partners, relationship managers, and colleagues to ensure customer satisfaction
• Interact directly with external customers
• Manage allocation of people and financial resources for customer service
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of leadership experience

Desired Qualifications:

• Ability to effectively listen and elicit information
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Basic Microsoft Office skills
• Excellent verbal, written, and interpersonal communication skills
• Team player and be extremely detailed oriented
• Possess a desire to continually learn and grow with a changing payments environment
• An independent thinker who is proactive in identifying and resolving customer and production issues
• Positive attitude, a strong work ethic, and a team player and have the ability to interact with all levels of staff and management to resolve customer issues
• Customer focused, with a can-do attitude and a desire to provide the highest level of customer satisfaction
• Ability to work in a fast-paced environment with a sense of urgency relating to customer payment issues
• Able to understand complex processing flows, various processing applications including transmissions, and the interactions between them all
• EDI experience is preferred, ie. experience reading different file types (ex - Flat File, XML, 820, etc)
• Experience using TSO/CICS and other mainframe and/or UNIX based applications

Job Expectations:

• Must be able to attend full duration of required training period
• Ability to work additional hours as needed
• Must work on-site at the located posted

Posting End Date:

25 Sep 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.